1 00:00:00,240 --> 00:00:03,960 Speaker 1: Let's talk about three G shutting down. We haven't discussed 2 00:00:04,000 --> 00:00:06,080 Speaker 1: this for a while. It was to have been a 3 00:00:06,120 --> 00:00:10,920 Speaker 1: month or so ago, was extended into October, and next 4 00:00:11,000 --> 00:00:14,960 Speaker 1: Monday is the day where three G will no longer work. 5 00:00:16,440 --> 00:00:18,640 Speaker 1: So you need to get onto this. If you've got 6 00:00:18,680 --> 00:00:21,520 Speaker 1: a three G phone, or you've got a care alert 7 00:00:21,600 --> 00:00:26,560 Speaker 1: type system that records falls and notifies people, if you've 8 00:00:26,600 --> 00:00:29,000 Speaker 1: got an alarm system that has got a three G 9 00:00:29,800 --> 00:00:34,480 Speaker 1: chip in it, a three G SIM card, or a 10 00:00:34,520 --> 00:00:37,560 Speaker 1: coke machine where you sell cokes and it's all three 11 00:00:37,640 --> 00:00:40,280 Speaker 1: G tech, you need to get onto it. Trevor Long, 12 00:00:40,600 --> 00:00:45,240 Speaker 1: editor at e FtM Tech expert on three G shutting down. 13 00:00:45,240 --> 00:00:46,960 Speaker 1: Good I Trevor, Yeah, good morning. 14 00:00:47,000 --> 00:00:48,959 Speaker 2: You're right. This is a thing. We talk about three 15 00:00:49,040 --> 00:00:51,360 Speaker 2: D shutting down as being you know, your smartphone, but 16 00:00:51,640 --> 00:00:54,240 Speaker 2: it's so many other things. Don't worry about businesses that 17 00:00:54,280 --> 00:00:57,760 Speaker 2: have got an old FPOs machine you mentioned, vending machines 18 00:00:57,880 --> 00:01:00,600 Speaker 2: and of course medical alarms. These are these are probably 19 00:01:00,720 --> 00:01:03,760 Speaker 2: outlied device is because the communication about this, not only 20 00:01:04,120 --> 00:01:06,040 Speaker 2: have you and I've certainly been banging on about it 21 00:01:06,040 --> 00:01:09,360 Speaker 2: for a long time, but if you haven't hit whatever 22 00:01:09,440 --> 00:01:11,959 Speaker 2: media it is, that's been talking about it. Then. The 23 00:01:12,000 --> 00:01:13,920 Speaker 2: way Telstra and Office have been trying to target you 24 00:01:14,040 --> 00:01:16,720 Speaker 2: is by sending SMS messages, trying to send emails. But 25 00:01:16,760 --> 00:01:19,000 Speaker 2: you know what if it's a care alert alarm that 26 00:01:19,000 --> 00:01:22,120 Speaker 2: doesn't get text me, so you might have missed the message. 27 00:01:22,160 --> 00:01:26,000 Speaker 2: So my biggest point over the next coming days is 28 00:01:26,319 --> 00:01:30,360 Speaker 2: think about your family, your neighbors, the elderly especially, who 29 00:01:30,520 --> 00:01:33,720 Speaker 2: may not realize that that thing they have is connected 30 00:01:33,720 --> 00:01:35,880 Speaker 2: in this way. They need to do something about it, 31 00:01:35,959 --> 00:01:38,520 Speaker 2: they really do, because they's on Monday. It just won't work. 32 00:01:38,640 --> 00:01:40,679 Speaker 1: What can they do it this late stage apart from 33 00:01:40,680 --> 00:01:42,200 Speaker 1: again extending the deadline. 34 00:01:42,760 --> 00:01:44,800 Speaker 2: Look, there's nothing to be done. The deadline won't be 35 00:01:44,800 --> 00:01:48,080 Speaker 2: extended again. I'm very certain of that because it's a 36 00:01:48,160 --> 00:01:52,200 Speaker 2: multi delay, multiple delayed multiple times already. Tellstra announced this 37 00:01:52,240 --> 00:01:54,160 Speaker 2: five years ago, to their credit. Let's be real, it's 38 00:01:54,200 --> 00:01:57,720 Speaker 2: not like they've just gone, oh surprise. But I think 39 00:01:57,720 --> 00:02:00,480 Speaker 2: we're all just complacent about it. And look, what you 40 00:02:00,520 --> 00:02:02,720 Speaker 2: can do today is you can call the provider of 41 00:02:02,760 --> 00:02:05,400 Speaker 2: the service. They'll be getting less and less calls, but 42 00:02:05,400 --> 00:02:07,720 Speaker 2: they'll also be getting more and more as people freak 43 00:02:07,760 --> 00:02:09,720 Speaker 2: out about this. So you need to talk to the 44 00:02:09,760 --> 00:02:12,880 Speaker 2: provider of whatever service machine or whatever it is that's 45 00:02:12,880 --> 00:02:14,919 Speaker 2: affected to get that resolution. 46 00:02:15,200 --> 00:02:17,880 Speaker 1: Yeah, and for business too. I mean, okay, on a 47 00:02:17,880 --> 00:02:20,440 Speaker 1: one on one level for people, and you say check 48 00:02:20,480 --> 00:02:23,400 Speaker 1: with neighbors and all the rest, very important, but for business. 49 00:02:23,440 --> 00:02:26,560 Speaker 1: I mean, even elevators have got three G technology in them, 50 00:02:26,560 --> 00:02:27,000 Speaker 1: haven't they. 51 00:02:28,120 --> 00:02:30,120 Speaker 2: You know, they call button in an elbow. They're not 52 00:02:30,200 --> 00:02:34,079 Speaker 2: hardwiring landlines into those things are. And I think we'll 53 00:02:34,120 --> 00:02:36,160 Speaker 2: be surprised by this. And the other thing is we 54 00:02:36,240 --> 00:02:38,800 Speaker 2: probably won't know about it for some time. So you know, 55 00:02:38,880 --> 00:02:41,000 Speaker 2: you don't press the call button and the elvator every day, 56 00:02:41,320 --> 00:02:44,320 Speaker 2: but who's checking them on Monday? And the other one 57 00:02:44,400 --> 00:02:46,960 Speaker 2: is And this is a really important message. There are 58 00:02:47,000 --> 00:02:51,600 Speaker 2: people with phones they think are modern and they think 59 00:02:51,639 --> 00:02:54,560 Speaker 2: are four G, and in fact they do pick up 60 00:02:54,560 --> 00:02:59,200 Speaker 2: four G. But if it is incompatible with the networks 61 00:02:59,200 --> 00:03:02,120 Speaker 2: that Australia, then it won't work next week. And if 62 00:03:02,120 --> 00:03:04,440 Speaker 2: it does work next week, it may not have as 63 00:03:04,480 --> 00:03:07,560 Speaker 2: good a coverage or won't call Triple zero. So even 64 00:03:07,600 --> 00:03:10,640 Speaker 2: though your phone works on Monday, don't get cocky, because 65 00:03:10,680 --> 00:03:13,520 Speaker 2: if you try and call Triple zero, it simply won't work. 66 00:03:13,960 --> 00:03:15,919 Speaker 2: That's the challenge we've got. So I'll give you the 67 00:03:16,000 --> 00:03:18,200 Speaker 2: example that most comes up is people that have got 68 00:03:18,200 --> 00:03:21,000 Speaker 2: an iPhone eleven but they bought it in Hong Kong, 69 00:03:21,120 --> 00:03:23,480 Speaker 2: or they brought it online and it was brought into 70 00:03:23,520 --> 00:03:26,400 Speaker 2: the country. It wasn't brought here. They're gray inputs. They 71 00:03:26,440 --> 00:03:30,440 Speaker 2: don't meet Australian's standards. And therefore that's why those owners 72 00:03:30,440 --> 00:03:32,680 Speaker 2: are getting the text messages saying your phone won't work. 73 00:03:33,080 --> 00:03:35,720 Speaker 2: Telstra's not sending those messages to people who don't have 74 00:03:36,120 --> 00:03:39,040 Speaker 2: phones that are affected. They're sending them to people who 75 00:03:39,120 --> 00:03:40,520 Speaker 2: must replace their phones. 76 00:03:41,040 --> 00:03:43,560 Speaker 1: Yeah, and that's the thing. And if you don't, there 77 00:03:43,680 --> 00:03:47,080 Speaker 1: was that number you could call into a text into 78 00:03:47,160 --> 00:03:50,520 Speaker 1: by sending the number three three four nine eight For memory. 79 00:03:50,320 --> 00:03:52,760 Speaker 2: Three four nine eight is the phone number, and then 80 00:03:52,800 --> 00:03:54,680 Speaker 2: you send like you're sending an s message. You just 81 00:03:54,680 --> 00:03:57,000 Speaker 2: send the number three. So you send the number three 82 00:03:57,040 --> 00:03:59,440 Speaker 2: as a message to the phone number. Three four nine 83 00:03:59,480 --> 00:04:01,840 Speaker 2: eight works on all the networks and you'll get an 84 00:04:01,880 --> 00:04:05,040 Speaker 2: instant response that tells you if your phone is compatible. Now, 85 00:04:05,120 --> 00:04:08,000 Speaker 2: to be clear, it's like a rolling updates every week 86 00:04:08,120 --> 00:04:09,760 Speaker 2: or so they update that data. Is if you've bought 87 00:04:09,800 --> 00:04:13,360 Speaker 2: a new phone today, and after replacing a three G 88 00:04:13,440 --> 00:04:15,440 Speaker 2: phone and you send a text, it may still tell 89 00:04:15,480 --> 00:04:17,839 Speaker 2: you about your old phone, so don't worry about that. 90 00:04:17,880 --> 00:04:20,320 Speaker 2: Look at the model number that they tell you when 91 00:04:20,360 --> 00:04:22,080 Speaker 2: you send that text. But that's the best thing you 92 00:04:22,120 --> 00:04:25,159 Speaker 2: can do for anyone that's got a phone that isn't 93 00:04:25,200 --> 00:04:27,280 Speaker 2: aware of this, is send that text for them. 94 00:04:27,480 --> 00:04:31,039 Speaker 1: Yeah, yeah, yeah, that's very important. So all right, you 95 00:04:31,120 --> 00:04:32,920 Speaker 1: reckon on Monday, there'll be a lot of people trying 96 00:04:32,920 --> 00:04:35,720 Speaker 1: to use their phones or whatever device they've got and 97 00:04:35,839 --> 00:04:37,000 Speaker 1: just find it's not going to work. 98 00:04:37,600 --> 00:04:39,560 Speaker 2: I reckon on Monday. There'll be people who are winging 99 00:04:39,600 --> 00:04:42,240 Speaker 2: about how four g's worse than three G, but it's 100 00:04:42,240 --> 00:04:44,520 Speaker 2: because they've got a phone that's not compatible with the 101 00:04:44,560 --> 00:04:47,160 Speaker 2: full four G networks in Australia. And I think sadly 102 00:04:47,600 --> 00:04:49,719 Speaker 2: there'll be people over the weeks and months ahead that 103 00:04:49,800 --> 00:04:52,080 Speaker 2: call triple zero for the one time you need it 104 00:04:52,120 --> 00:04:54,680 Speaker 2: most in an emergency, and realize they should not have 105 00:04:54,680 --> 00:04:55,680 Speaker 2: ignored that message. 106 00:04:55,800 --> 00:04:59,200 Speaker 1: Wow, and just crazy to think. As you've said, at 107 00:04:59,200 --> 00:05:01,920 Speaker 1: the start, people might have been getting texts and emails, 108 00:05:01,920 --> 00:05:04,760 Speaker 1: but on a device of some sort, whether it's a 109 00:05:04,800 --> 00:05:07,800 Speaker 1: home alarm or a medical alert or whatever. You just 110 00:05:07,839 --> 00:05:10,200 Speaker 1: don't get the email telling you your device is about 111 00:05:10,240 --> 00:05:10,799 Speaker 1: to go under. 112 00:05:11,720 --> 00:05:13,800 Speaker 2: I hope they're getting some form of communication, but I 113 00:05:13,920 --> 00:05:16,520 Speaker 2: just worry that it's not something people are paying great 114 00:05:16,560 --> 00:05:21,279 Speaker 2: attention to. And that's probably the last mile of devices 115 00:05:21,320 --> 00:05:22,880 Speaker 2: still connected to the three G newwork. 116 00:05:24,480 --> 00:05:27,320 Speaker 1: How many do you reckon are out there, Trevor, Look, it. 117 00:05:27,240 --> 00:05:29,599 Speaker 2: Was seven hundred and fifty thousand, five or six months ago. 118 00:05:29,640 --> 00:05:32,240 Speaker 2: I think it's probably down in the low tens of thousands. 119 00:05:32,240 --> 00:05:34,839 Speaker 2: But you know, twenty thousand people is too many twenty 120 00:05:34,839 --> 00:05:38,520 Speaker 2: thousand devices, especially if it was twenty thousand medical alert arms. Yep. 121 00:05:39,279 --> 00:05:40,880 Speaker 2: That's why we've got to keep talking about we've got 122 00:05:40,880 --> 00:05:41,400 Speaker 2: to get every. 123 00:05:41,240 --> 00:05:43,640 Speaker 1: Single last one absolutely got on you. Thank you for 124 00:05:43,640 --> 00:05:47,880 Speaker 1: your time today, Pleasure. Trevor Long, editor at EFTM and 125 00:05:47,960 --> 00:05:50,120 Speaker 1: tech expert on three G shutting down.