1 00:00:03,230 --> 00:00:06,439 Sean Aylmer: Welcome to the Fear and Greed Daily Interview, I'm Sean Aylmer. 2 00:00:06,680 --> 00:00:09,590 Sean Aylmer: Regular listeners to the podcast would have heard me say 3 00:00:09,590 --> 00:00:12,680 Sean Aylmer: many times how vital it is for people to talk 4 00:00:12,680 --> 00:00:15,920 Sean Aylmer: to an advisor when making decisions about money. And that's 5 00:00:15,950 --> 00:00:19,400 Sean Aylmer: not just for personal finance. The same goes for business. 6 00:00:19,550 --> 00:00:22,940 Sean Aylmer: You need good people around you giving good advice. New 7 00:00:22,940 --> 00:00:26,599 Sean Aylmer: research shows just how important those advisers have been during 8 00:00:26,600 --> 00:00:30,470 Sean Aylmer: the pandemic, which businesses in Sydney will be experiencing first 9 00:00:30,470 --> 00:00:34,070 Sean Aylmer: hand right now. The research was commissioned by financial software 10 00:00:34,070 --> 00:00:38,390 Sean Aylmer: company Intuit, makers of the cloud accounting software QuickBooks and 11 00:00:38,390 --> 00:00:41,059 Sean Aylmer: supporters of Fear and Greed. Meagan Wood is the Head 12 00:00:41,060 --> 00:00:44,390 Sean Aylmer: of Advisor Strategy at Intuit and my guest this morning. Meagan, 13 00:00:44,400 --> 00:00:45,410 Sean Aylmer: welcome to Fear and Greed. 14 00:00:45,720 --> 00:00:46,880 Meagan Wood: Thanks, Sean. Great to be here. 15 00:00:47,180 --> 00:00:50,960 Sean Aylmer: Meagan, it almost seems counterintuitive that a cloud accounting software 16 00:00:51,110 --> 00:00:54,410 Sean Aylmer: that allows businesses to manage their own finances is emphasising 17 00:00:54,410 --> 00:00:55,760 Sean Aylmer: the need for professional support. 18 00:00:55,970 --> 00:00:59,390 Meagan Wood: Yeah, true. But when we look at Intuit's flagship products like 19 00:00:59,390 --> 00:01:03,230 Meagan Wood: QuickBooks Online, it's an online accounting solution that's designed to 20 00:01:03,230 --> 00:01:07,340 Meagan Wood: help small and self-employed businesses have a clear understanding of 21 00:01:07,340 --> 00:01:10,310 Meagan Wood: how their business is going. But we know that very 22 00:01:10,310 --> 00:01:13,220 Meagan Wood: few of those business owners actually got into business to 23 00:01:13,220 --> 00:01:16,429 Meagan Wood: do their books. So it's generally that part of running 24 00:01:16,430 --> 00:01:19,820 Meagan Wood: a business that they dread. So it was no surprise 25 00:01:19,819 --> 00:01:22,970 Meagan Wood: to us off the back of a very stressful 2020 26 00:01:23,569 --> 00:01:28,130 Meagan Wood: our research showed small businesses needed support like never before. 27 00:01:28,130 --> 00:01:31,069 Meagan Wood: And it was actually their accounting adviser that they turned 28 00:01:31,069 --> 00:01:34,580 Meagan Wood: to for help to navigate them through a very tough time. 29 00:01:35,150 --> 00:01:37,850 Meagan Wood: In fact, we saw that nearly 60 per cent, so 30 00:01:37,850 --> 00:01:41,479 Meagan Wood: 57 per cent of small business leaders admitted that they 31 00:01:41,480 --> 00:01:44,420 Meagan Wood: would have struggled to keep going without the support of 32 00:01:44,420 --> 00:01:47,510 Meagan Wood: their financial advisor over the course of the pandemic. And 33 00:01:47,510 --> 00:01:49,190 Meagan Wood: then about 50 per cent of them went on to 34 00:01:49,190 --> 00:01:53,210 Meagan Wood: say that using their advisor for emotional support during that 35 00:01:53,210 --> 00:01:56,900 Meagan Wood: time was really important, including looking to them for mental 36 00:01:56,900 --> 00:01:59,270 Meagan Wood: health support and even using them as a shoulder to 37 00:01:59,270 --> 00:02:02,360 Meagan Wood: cry on. But on a more positive note, we learned 38 00:02:02,360 --> 00:02:05,450 Meagan Wood: that about two-thirds of small businesses said they were able 39 00:02:05,450 --> 00:02:08,780 Meagan Wood: to retain their staff as a result of advice they 40 00:02:08,780 --> 00:02:12,440 Meagan Wood: received from their advisor. And 34 per cent of leaders 41 00:02:12,440 --> 00:02:15,050 Meagan Wood: said they relied on their advisor to assist with their 42 00:02:15,050 --> 00:02:18,380 Meagan Wood: business strategy during 2020. So there's a couple of good 43 00:02:18,380 --> 00:02:21,529 Meagan Wood: reasons why small businesses look to their advisor beyond just 44 00:02:21,770 --> 00:02:23,359 Meagan Wood: their compliance requirements. 45 00:02:23,610 --> 00:02:25,580 Sean Aylmer: Yeah, I'll come back to the mental health challenge in 46 00:02:25,580 --> 00:02:29,240 Sean Aylmer: a moment. But is it managing how they run their business, 47 00:02:29,540 --> 00:02:33,590 Sean Aylmer: working capital, cash flow, revenue, expenses, that type of thing? 48 00:02:33,590 --> 00:02:35,570 Sean Aylmer: Is that the financial help they were getting that helped 49 00:02:35,570 --> 00:02:36,740 Sean Aylmer: them keep staff on? 50 00:02:37,280 --> 00:02:41,000 Meagan Wood: Yeah, absolutely. And it was also in relation to how 51 00:02:41,000 --> 00:02:44,150 Meagan Wood: they could tap into some of the government initiatives that 52 00:02:44,150 --> 00:02:44,989 Meagan Wood: were on offer. 53 00:02:45,260 --> 00:02:45,660 Sean Aylmer: Ah, of course. 54 00:02:45,680 --> 00:02:48,589 Meagan Wood: So we found that they were going to their advisor 55 00:02:48,590 --> 00:02:50,990 Meagan Wood: for guidance on what do I actually qualify for and 56 00:02:50,990 --> 00:02:52,100 Meagan Wood: where do I go to get help. 57 00:02:53,030 --> 00:02:55,220 Sean Aylmer: It's interesting. I mean, I had an experience in a business I run. 58 00:02:55,370 --> 00:02:58,700 Sean Aylmer: We got our advisor, who was our accountant to help 59 00:02:58,700 --> 00:03:01,280 Sean Aylmer: us with that. And we paid a fee, which in 60 00:03:01,280 --> 00:03:05,360 Sean Aylmer: hindsight was extremely cheap because it just enabled us to 61 00:03:05,360 --> 00:03:09,200 Sean Aylmer: get access to what the government was providing, very, very simply, too. 62 00:03:09,320 --> 00:03:11,510 Sean Aylmer: We didn't do much work at all. We paid a 63 00:03:11,510 --> 00:03:13,580 Sean Aylmer: few hundred dollars, in fact, and that's it. But we've 64 00:03:13,580 --> 00:03:15,019 Sean Aylmer: got access to those subsidies. 65 00:03:15,600 --> 00:03:18,739 Meagan Wood: Yeah, absolutely. And that's what I've heard from many bookkeepers 66 00:03:18,740 --> 00:03:21,440 Meagan Wood: and accountants that I spoke to, that they were able 67 00:03:21,440 --> 00:03:24,650 Meagan Wood: to unlock a lot of benefit for small businesses, that 68 00:03:24,650 --> 00:03:27,590 Meagan Wood: they didn't actually even know that they were entitled to. 69 00:03:28,639 --> 00:03:32,299 Sean Aylmer: Yeah. Now, you talked about the emotional help that advisors provide 70 00:03:32,300 --> 00:03:34,550 Sean Aylmer: as well. You kind of end up speaking to your advisor 71 00:03:34,560 --> 00:03:36,830 Sean Aylmer: a lot. And so you often become friends or pseudo 72 00:03:36,830 --> 00:03:40,730 Sean Aylmer: friends I suppose. And so just having someone to explain how 73 00:03:40,730 --> 00:03:45,050 Sean Aylmer: you're feeling emotionally about business when times are tough. That's 74 00:03:45,050 --> 00:03:46,880 Sean Aylmer: actually pretty hard on the advisors to be honest because 75 00:03:46,880 --> 00:03:47,790 Sean Aylmer: that's not what they're trained at. 76 00:03:48,950 --> 00:03:51,740 Meagan Wood: It's not. And it was interesting that that came out 77 00:03:51,740 --> 00:03:56,180 Meagan Wood: of the research that it wasn't just compliance requirements or 78 00:03:56,390 --> 00:04:00,650 Meagan Wood: help through the pandemic regarding the business. So definitely guiding 79 00:04:00,650 --> 00:04:03,350 Meagan Wood: on cash flow and how to stay afloat. But exactly 80 00:04:03,350 --> 00:04:05,840 Meagan Wood: what you're saying there Sean that many of them said that 81 00:04:06,080 --> 00:04:09,920 Meagan Wood: they were relying on their advisor for emotional support for 82 00:04:09,920 --> 00:04:12,380 Meagan Wood: them to be able to, frankly, talk about how their 83 00:04:12,380 --> 00:04:14,870 Meagan Wood: business is going and whether they were going to survive 84 00:04:14,870 --> 00:04:18,200 Meagan Wood: the pandemic and get through. I had one bookkeeper say to 85 00:04:18,210 --> 00:04:20,420 Meagan Wood: me that one of her clients said, you know, I 86 00:04:20,420 --> 00:04:21,920 Meagan Wood: love being able to talk to you, because I can't 87 00:04:21,920 --> 00:04:24,799 Meagan Wood: talk to my wife about what's going on with our 88 00:04:24,800 --> 00:04:27,049 Meagan Wood: business but I know that you know everything that's going 89 00:04:27,050 --> 00:04:29,390 Meagan Wood: on with my business so I feel really comfortable being 90 00:04:29,390 --> 00:04:31,500 Meagan Wood: able to talk to you about what's going on. 91 00:04:32,150 --> 00:04:35,510 Sean Aylmer: Now, according to your data, during the pandemic, advisors were 92 00:04:35,510 --> 00:04:37,849 Sean Aylmer: able to help small businesses to make or save I 93 00:04:37,850 --> 00:04:39,980 Sean Aylmer: think the number was 45 billion dollars, is that right? 94 00:04:40,610 --> 00:04:42,260 Meagan Wood: It is. It's a huge number, isn't it? 95 00:04:42,260 --> 00:04:42,770 Sean Aylmer: Incredible. 96 00:04:42,770 --> 00:04:46,310 Meagan Wood: And it's a great example of the incredible value that 97 00:04:46,310 --> 00:04:50,660 Meagan Wood: advisors were actually able to unlock during the pandemic. So 98 00:04:50,660 --> 00:04:54,560 Meagan Wood: once the government stimulus packages were announced, so the JobKeeper 99 00:04:54,560 --> 00:04:58,400 Meagan Wood: and cash flow boost, for example, small businesses relied heavily 100 00:04:58,400 --> 00:05:01,420 Meagan Wood: on their accounting advisor. And like we were saying, our data said that 101 00:05:02,330 --> 00:05:05,450 Meagan Wood: more than half of small business leaders said that they 102 00:05:05,450 --> 00:05:08,660 Meagan Wood: increased their reliance on their advisor to help manage the 103 00:05:08,660 --> 00:05:12,250 Meagan Wood: impact of the pandemic and the reliance that they tapped 104 00:05:12,260 --> 00:05:15,289 Meagan Wood: into were things like explaining to the small business what 105 00:05:15,290 --> 00:05:19,400 Meagan Wood: they were actually entitled to, helping the small business register 106 00:05:19,400 --> 00:05:24,050 Meagan Wood: for those benefits and then continually reviewing the businesses results 107 00:05:24,320 --> 00:05:27,200 Meagan Wood: to determine whether they still qualified for those benefits. So 108 00:05:27,200 --> 00:05:30,500 Meagan Wood: it's not surprising that many of the accountants and bookkeepers 109 00:05:30,500 --> 00:05:32,540 Meagan Wood: I spoke to last year said that they had never 110 00:05:32,540 --> 00:05:35,480 Meagan Wood: worked harder and it was that hard work that paid 111 00:05:35,480 --> 00:05:38,659 Meagan Wood: off with those small businesses being able to make or 112 00:05:38,660 --> 00:05:44,240 Meagan Wood: save $45.3 billion through access to those grants, investment guidance 113 00:05:44,240 --> 00:05:46,909 Meagan Wood: they got, as well as other advice they got. So 114 00:05:47,060 --> 00:05:48,219 Meagan Wood: it's a huge impact. 115 00:05:48,760 --> 00:05:52,060 Sean Aylmer: Yeah, absolutely. And I suppose they're getting busy again now. 116 00:05:52,070 --> 00:05:54,560 Sean Aylmer: I mean, they would have been busy in Victoria last 117 00:05:54,560 --> 00:05:57,080 Sean Aylmer: month because of lockdowns, but certainly in Sydney and greater 118 00:05:57,080 --> 00:05:59,750 Sean Aylmer: Sydney at the moment because of lockdowns. So we'll probably 119 00:05:59,750 --> 00:06:00,630 Sean Aylmer: do it all over again. 120 00:06:01,180 --> 00:06:03,409 Meagan Wood: Yeah, that's the reality, isn't it? That we're not out of 121 00:06:03,410 --> 00:06:06,410 Meagan Wood: the woods yet. We've seen the government announce a number 122 00:06:06,410 --> 00:06:09,710 Meagan Wood: of small business grants to help businesses impacted by the 123 00:06:09,710 --> 00:06:13,550 Meagan Wood: current lockdown. And the latest state by state COVID-19 grants 124 00:06:13,550 --> 00:06:17,419 Meagan Wood: for business can be found on business.gov.au. But like we 125 00:06:17,420 --> 00:06:20,839 Meagan Wood: saw with JobKeeper and cash flow boost, there's always some 126 00:06:20,839 --> 00:06:25,220 Meagan Wood: confusion around what small businesses are eligible for. So that's 127 00:06:25,220 --> 00:06:28,310 Meagan Wood: where an advisor can make sure small businesses are actually 128 00:06:28,310 --> 00:06:32,260 Meagan Wood: tapping into everything that they're entitled to get access to. 129 00:06:32,480 --> 00:06:35,330 Meagan Wood: And we've tried to make it easier for small businesses 130 00:06:35,330 --> 00:06:38,690 Meagan Wood: to find an advisor with our find a pro-advisor directory 131 00:06:38,690 --> 00:06:41,360 Meagan Wood: (https://quickbooks.intuit.com/au/find-a-proadvisor/) which has thousands of accountants and bookkeepers listed on it 132 00:06:41,370 --> 00:06:44,900 Meagan Wood: so small businesses can plug in what they need and 133 00:06:44,900 --> 00:06:47,650 Meagan Wood: the listing will show the top matching results for them. 134 00:06:48,110 --> 00:06:50,140 Sean Aylmer: Stay with me, Meagan. We'll be back in a minute. 135 00:06:55,080 --> 00:06:57,719 Sean Aylmer: My guest this morning is Meagan Wood, Head of Advisor 136 00:06:57,720 --> 00:07:00,779 Sean Aylmer: Strategy at Intuit. How do you work? I mean, Intuit 137 00:07:00,779 --> 00:07:03,210 Sean Aylmer: itself is a 30 year old startup. That's how you 138 00:07:03,210 --> 00:07:07,080 Sean Aylmer: describe yourselves. The companies you're working with are often full 139 00:07:07,080 --> 00:07:11,130 Sean Aylmer: of very passionate people and incredibly innovative people who manage 140 00:07:11,250 --> 00:07:16,370 Sean Aylmer: their worlds, be it family and finance and pandemic's incredibly well, 141 00:07:16,500 --> 00:07:17,610 Sean Aylmer: how do you keep up with them? 142 00:07:18,180 --> 00:07:21,150 Meagan Wood: Yeah, well, Intuit does describe itself as a 30 year 143 00:07:21,150 --> 00:07:24,840 Meagan Wood: old startup with a mission to power prosperity around the world. 144 00:07:24,840 --> 00:07:28,650 Meagan Wood: And I think the Intuit culture is actually pretty unique 145 00:07:28,830 --> 00:07:33,060 Meagan Wood: as we encourage that startup atmosphere internally. That's what helps 146 00:07:33,060 --> 00:07:36,600 Meagan Wood: us to continue to evolve and take informed risks and 147 00:07:36,750 --> 00:07:40,610 Meagan Wood: continually innovate to find the next big thing. Importantly, though, 148 00:07:40,610 --> 00:07:44,910 Meagan Wood: our innovation methodology is always centred on our customers. So 149 00:07:45,240 --> 00:07:48,750 Meagan Wood: we identify real issues by speaking with customers and just 150 00:07:48,750 --> 00:07:52,560 Meagan Wood: learning about what's causing them grief. And then we set 151 00:07:52,560 --> 00:07:57,330 Meagan Wood: about delivering solutions, using our own internal methodology that uses 152 00:07:57,510 --> 00:08:02,070 Meagan Wood: rapid experimentation and sort of design-centric thinking. So we're always 153 00:08:02,070 --> 00:08:06,030 Meagan Wood: constantly looking to innovate to provide our customers with faster and smarter 154 00:08:06,030 --> 00:08:07,350 Meagan Wood: ways to run their businesses. 155 00:08:08,400 --> 00:08:11,310 Sean Aylmer: Sort of following along that line of thought, you've been making accounting 156 00:08:11,310 --> 00:08:13,800 Sean Aylmer: software for a long time. How much has it changed 157 00:08:13,800 --> 00:08:15,870 Sean Aylmer: over the last 20 or 30 years? 158 00:08:16,410 --> 00:08:19,740 Meagan Wood: It's changed a lot and 30 years is a long time. 159 00:08:19,740 --> 00:08:23,640 Meagan Wood: But in true startup form, Intuit began because an issue 160 00:08:23,640 --> 00:08:28,260 Meagan Wood: was identified and that issue was Intuit's founder, Scott Cook, 161 00:08:28,500 --> 00:08:32,250 Meagan Wood: watching his wife trying to balance their household chequebook at 162 00:08:32,250 --> 00:08:34,800 Meagan Wood: the kitchen table, which I'm sure many of us have 163 00:08:34,800 --> 00:08:37,770 Meagan Wood: experienced over the times. So, yes, Scott set off to 164 00:08:37,770 --> 00:08:42,660 Meagan Wood: the garage and created a desktop solution known as Quicken. From there, 165 00:08:42,690 --> 00:08:46,349 Meagan Wood: a small business version, so QuickBooks, was developed. And then 166 00:08:46,350 --> 00:08:50,430 Meagan Wood: in about 2001, so we're looking at about 20 years ago, 167 00:08:50,790 --> 00:08:54,030 Meagan Wood: Intuit led the industry by launching an online version so 168 00:08:54,040 --> 00:08:58,320 Meagan Wood: QuickBooks Online. And the benefits that have come from operating 169 00:08:58,320 --> 00:09:03,479 Meagan Wood: online are remarkable. So today, for example, small businesses can link 170 00:09:03,480 --> 00:09:06,780 Meagan Wood: their bank accounts to their books so their business transactions 171 00:09:06,780 --> 00:09:10,530 Meagan Wood: automatically appear in their software and get allocated to the 172 00:09:10,530 --> 00:09:15,750 Meagan Wood: appropriate income or expense category automatically. They can raise quotes and invoices 173 00:09:15,750 --> 00:09:18,959 Meagan Wood: on the go on their phones. They can automatically track 174 00:09:18,960 --> 00:09:22,709 Meagan Wood: kilometres that they've travelled for work to charge or to 175 00:09:22,710 --> 00:09:26,640 Meagan Wood: claim back. And they can even invite their accounting advisor 176 00:09:26,640 --> 00:09:29,730 Meagan Wood: into their books so both the small business and the 177 00:09:29,730 --> 00:09:32,820 Meagan Wood: advisor are working on the same numbers at the same time. 178 00:09:32,820 --> 00:09:35,010 Meagan Wood: So the best bit of all of that, I suppose, 179 00:09:35,010 --> 00:09:38,580 Meagan Wood: apart from the five million small businesses using QuickBooks Online 180 00:09:38,580 --> 00:09:42,300 Meagan Wood: globally today, is that small businesses can now have a 181 00:09:42,300 --> 00:09:45,210 Meagan Wood: current view of how their business is going so they 182 00:09:45,210 --> 00:09:47,550 Meagan Wood: can make informed decisions whenever they need to. 183 00:09:48,000 --> 00:09:50,580 Sean Aylmer: Yeah, I mean, accounting software is quite incredible. And I 184 00:09:50,580 --> 00:09:53,429 Sean Aylmer: have used QuickBooks and it's amazing how little work you 185 00:09:53,429 --> 00:09:56,020 Sean Aylmer: have to do to come up with a bottom line. 186 00:09:56,250 --> 00:09:57,710 Meagan Wood: Excellent. That's the plan. 187 00:09:59,010 --> 00:10:01,190 Sean Aylmer: It's true. But what's next then? 188 00:10:01,380 --> 00:10:03,689 Meagan Wood: So, look, there's a lot on the drawing board. There 189 00:10:03,690 --> 00:10:07,110 Meagan Wood: always is. And the greatest aspect, I suppose, of developing software is 190 00:10:07,110 --> 00:10:10,260 Meagan Wood: that it's never complete. So we're always looking to our 191 00:10:10,260 --> 00:10:13,170 Meagan Wood: customers to learn what it is that's causing them grief 192 00:10:13,170 --> 00:10:15,839 Meagan Wood: and what we can do to innovate and make it better. 193 00:10:16,020 --> 00:10:19,319 Meagan Wood: So today, for advisors, for example, we're currently working on 194 00:10:19,320 --> 00:10:24,090 Meagan Wood: streamlining the tax preparation and lodgement process with QuickBooks Tax powered 195 00:10:24,090 --> 00:10:27,990 Meagan Wood: by our partner LodgeiT. And this particular tool helps advisors 196 00:10:28,170 --> 00:10:32,730 Meagan Wood: to manage the complex compliance needs of their clients. So 197 00:10:32,730 --> 00:10:36,030 Meagan Wood: we're improving their workflow by taking the data that's in 198 00:10:36,030 --> 00:10:40,320 Meagan Wood: QuickBooks Online, as well as other accounting tools and prefilling 199 00:10:40,320 --> 00:10:44,040 Meagan Wood: it into the small businesses BAS (Business Activity Statement) or income tax return 200 00:10:44,040 --> 00:10:48,420 Meagan Wood: in QuickBooks Tax. So that saves the advisor some rekeying. But 201 00:10:48,420 --> 00:10:51,569 Meagan Wood: we're also speeding up the approval process by enabling advisors 202 00:10:51,570 --> 00:10:55,439 Meagan Wood: to send out documents to get signed by their clients electronically, 203 00:10:55,770 --> 00:10:58,350 Meagan Wood: which again, just means they can get through work faster. 204 00:10:58,740 --> 00:11:01,800 Meagan Wood: And on the small business side, we're working on further 205 00:11:01,800 --> 00:11:05,400 Meagan Wood: enhancing the cash flow planning tools that we have that 206 00:11:05,550 --> 00:11:09,449 Meagan Wood: enables them to see based on their past income and 207 00:11:09,450 --> 00:11:12,780 Meagan Wood: expenditure habits, what the next 18 months will look like 208 00:11:12,780 --> 00:11:15,540 Meagan Wood: for them. So that just gives them a stronger position 209 00:11:15,540 --> 00:11:17,730 Meagan Wood: to know how their business is performing and how they 210 00:11:17,730 --> 00:11:20,280 Meagan Wood: can tweak things to get their business to where they 211 00:11:20,280 --> 00:11:20,969 Meagan Wood: want it to be. 212 00:11:21,360 --> 00:11:23,730 Sean Aylmer: And the bottom line to all this data and information 213 00:11:23,730 --> 00:11:25,380 Sean Aylmer: is power when you're running a business. 214 00:11:25,890 --> 00:11:29,760 Meagan Wood: Absolutely. Absolutely. So being informed and for some people, it 215 00:11:29,760 --> 00:11:33,579 Meagan Wood: may even be providing that peace of mind that certainly, so 216 00:11:33,990 --> 00:11:36,420 Meagan Wood: the lockdown situation at the moment, that if they're able 217 00:11:36,420 --> 00:11:38,850 Meagan Wood: to forecast their cash flow, it may give them some 218 00:11:38,850 --> 00:11:41,010 Meagan Wood: comfort that they're going to be OK or it may even, 219 00:11:41,130 --> 00:11:43,950 Meagan Wood: I suppose, in the worst case scenario, identify that they 220 00:11:43,950 --> 00:11:45,990 Meagan Wood: might need to change some things so that they can 221 00:11:46,230 --> 00:11:47,790 Meagan Wood: get through a tough time at the moment. 222 00:11:48,059 --> 00:11:49,589 Sean Aylmer: Meagan, thank you very much for talking to Fear and Greed. 223 00:11:51,000 --> 00:11:51,670 Meagan Wood: Thank you. It's been my pleasure. 224 00:11:52,110 --> 00:11:52,740 Sean Aylmer: That was Meagan Wood, Head of Advisor Strategy at Intuit. 225 00:11:55,740 --> 00:11:57,870 Sean Aylmer: This is the Fear and Greed Daily Interview. Join me 226 00:11:57,870 --> 00:12:00,150 Sean Aylmer: every morning for the full Fear and Greed podcast with 227 00:12:00,150 --> 00:12:03,120 Sean Aylmer: all the business news you need to know. I'm Sean Aylmer. 228 00:12:03,300 --> 00:12:04,050 Sean Aylmer: Enjoy your day.