1 00:00:02,120 --> 00:00:10,120 Speaker 1: It's the Twelve Days of Big Business. Hello and happy holidays. 2 00:00:10,400 --> 00:00:13,800 Speaker 1: Welcome to another episode of the Twelve Days of Big Business, 3 00:00:13,920 --> 00:00:16,560 Speaker 1: where every day until Christmas Eve you get a brand 4 00:00:16,560 --> 00:00:20,320 Speaker 1: new episode and a chance to win big Each episode 5 00:00:20,320 --> 00:00:23,200 Speaker 1: has a secret code word hidden inside, and when you 6 00:00:23,360 --> 00:00:25,759 Speaker 1: enter it on our website, you'll go into the draw 7 00:00:25,880 --> 00:00:29,160 Speaker 1: to win our Big Business Christmas Bundle, packed with goodies 8 00:00:29,160 --> 00:00:31,760 Speaker 1: from some of the brands you've heard directly from on 9 00:00:31,880 --> 00:00:36,320 Speaker 1: Big Business. We're talking Lush, Sunday Body, the Breakout, Hack 10 00:00:36,560 --> 00:00:41,360 Speaker 1: Booth Haircare, Russ Energy, Funday Natural Suites are Live Body, 11 00:00:41,440 --> 00:00:45,240 Speaker 1: and of course Fate. Collect every code word and stack 12 00:00:45,280 --> 00:00:48,800 Speaker 1: your chances. Head to the Nova Wind page online to enter, 13 00:00:49,200 --> 00:00:51,680 Speaker 1: or click the link in the show notes. Now let's 14 00:00:51,720 --> 00:00:56,040 Speaker 1: dive into today's episode and listen out for that code word. Well, well, well, 15 00:00:56,120 --> 00:01:00,920 Speaker 1: I'm back with another twelve Days of Big Business. I'm 16 00:01:01,000 --> 00:01:03,400 Speaker 1: loving coming out with a new episode every day, by 17 00:01:03,440 --> 00:01:05,640 Speaker 1: the way, but can we just keep this going a 18 00:01:05,640 --> 00:01:08,199 Speaker 1: new episode every day for the rest of my life? 19 00:01:08,240 --> 00:01:11,520 Speaker 1: Surely I would run out of things to talk about. Today. 20 00:01:11,600 --> 00:01:13,760 Speaker 1: I want to answer a question that's come through in 21 00:01:13,800 --> 00:01:15,920 Speaker 1: the DMS again, of course, which by the way, thank 22 00:01:15,959 --> 00:01:18,119 Speaker 1: you for sending in all your questions, because you are 23 00:01:18,200 --> 00:01:20,560 Speaker 1: making my job easier by giving me these questions. So 24 00:01:20,600 --> 00:01:22,520 Speaker 1: I've got things to talk about, especially when I'm coming 25 00:01:22,600 --> 00:01:26,360 Speaker 1: out with an episode every single day. Oh sorry, sorry, 26 00:01:26,360 --> 00:01:28,800 Speaker 1: did you just hear that jingle noise? I was just 27 00:01:28,840 --> 00:01:32,160 Speaker 1: like scratching my head and my bangles against my watch. 28 00:01:32,200 --> 00:01:36,240 Speaker 1: We're going jingle. But anyway, this is a DM that 29 00:01:36,319 --> 00:01:40,440 Speaker 1: I got, and I thought, this is a perfect episode theme, 30 00:01:41,240 --> 00:01:44,080 Speaker 1: and it's about scaling down your business or making the 31 00:01:44,160 --> 00:01:48,000 Speaker 1: decision to step back or slow things down. So let 32 00:01:48,000 --> 00:01:51,080 Speaker 1: me read this out. Hey, britt Day one listener of 33 00:01:51,120 --> 00:01:53,960 Speaker 1: the pod here, I wish it existed when I started 34 00:01:54,000 --> 00:01:57,040 Speaker 1: my business. I'd really love your advice because I'm at 35 00:01:57,080 --> 00:02:00,600 Speaker 1: a crossroads. I run a beauty therapy business with a 36 00:02:00,640 --> 00:02:04,400 Speaker 1: big commercial lease four treatment rooms, but we only use 37 00:02:04,520 --> 00:02:08,519 Speaker 1: two and I rent out the others. I definitely took 38 00:02:08,520 --> 00:02:11,160 Speaker 1: on more than I could handle. I've always had the 39 00:02:11,240 --> 00:02:14,520 Speaker 1: vision of growing the biz to have four full time therapists, 40 00:02:14,880 --> 00:02:19,080 Speaker 1: but I was twenty two and honestly was delusional about business. 41 00:02:19,200 --> 00:02:21,760 Speaker 1: I mean, weren't we all in our early twenties. It's 42 00:02:21,800 --> 00:02:23,640 Speaker 1: kind of a good thing that we were so delusional 43 00:02:23,680 --> 00:02:26,240 Speaker 1: back then, because then you get a little bit older 44 00:02:26,240 --> 00:02:28,600 Speaker 1: and then you come to your senses about what's realistic 45 00:02:28,600 --> 00:02:32,360 Speaker 1: and what isn't. This year, I became a mum, so 46 00:02:32,480 --> 00:02:36,799 Speaker 1: my priorities have majorly shifted. I have a strong clientele 47 00:02:37,200 --> 00:02:40,920 Speaker 1: and one great therapist, but she doesn't love change, and 48 00:02:41,160 --> 00:02:44,760 Speaker 1: it's so hard to find therapists who are skilled, professional 49 00:02:45,040 --> 00:02:49,560 Speaker 1: and great with clients. It makes growth feel impossible. I've 50 00:02:49,600 --> 00:02:53,160 Speaker 1: got eighteen months left on the lease and I'm seriously 51 00:02:53,200 --> 00:02:56,440 Speaker 1: considering not renewing and working from home to save on 52 00:02:56,520 --> 00:03:00,600 Speaker 1: rent and put more into marketing and resources. I really 53 00:03:00,639 --> 00:03:03,960 Speaker 1: appreciate your honest opinion on whether that's the right move. 54 00:03:05,080 --> 00:03:08,839 Speaker 1: First of all, well, I think I want to acknowledge 55 00:03:09,320 --> 00:03:12,960 Speaker 1: and kind of say good on you to you being 56 00:03:13,000 --> 00:03:18,679 Speaker 1: able to recognize this kind of next chapter for you 57 00:03:18,840 --> 00:03:23,919 Speaker 1: in your business. I think as business owners we're always 58 00:03:24,000 --> 00:03:26,520 Speaker 1: achieving or wanting to achieve the next thing, right, and 59 00:03:26,639 --> 00:03:29,240 Speaker 1: especially when it comes to growth and scaling, like you're 60 00:03:29,280 --> 00:03:32,280 Speaker 1: always wanting to achieve more and more and more, and 61 00:03:32,760 --> 00:03:35,480 Speaker 1: you can feel quite defeated or maybe a little bit 62 00:03:35,520 --> 00:03:38,280 Speaker 1: too proud if you find yourself in a position where 63 00:03:38,280 --> 00:03:40,720 Speaker 1: you're like holy crap, Like, I think I was going 64 00:03:40,720 --> 00:03:43,000 Speaker 1: in the wrong direction and maybe I need to scale down. 65 00:03:43,120 --> 00:03:45,839 Speaker 1: So I think for you to be able to recognize 66 00:03:45,880 --> 00:03:49,520 Speaker 1: that within yourself is a really big thing to do, 67 00:03:49,680 --> 00:03:53,000 Speaker 1: because as business owners, we can just be way too 68 00:03:53,000 --> 00:03:56,560 Speaker 1: proud and want to keep pushing and keep growing and scaling, 69 00:03:56,600 --> 00:03:59,120 Speaker 1: even though in the back of our minds we know 70 00:03:59,200 --> 00:04:01,120 Speaker 1: it's not the right thing to do and it's hard 71 00:04:01,120 --> 00:04:03,200 Speaker 1: to go you know what, Actually, I think I was 72 00:04:03,200 --> 00:04:06,680 Speaker 1: a bit delusional when I started this thing, and obviously 73 00:04:06,720 --> 00:04:08,880 Speaker 1: my priorities have changed now and I think I need 74 00:04:08,880 --> 00:04:11,080 Speaker 1: to wind this thing back. So I think that's like 75 00:04:11,120 --> 00:04:14,600 Speaker 1: a really good thing for you to be able to recognize. 76 00:04:14,640 --> 00:04:16,560 Speaker 1: And I don't want to say admit, but you know 77 00:04:16,560 --> 00:04:18,560 Speaker 1: what I mean, Like, I think it's a really good thing. 78 00:04:18,680 --> 00:04:22,040 Speaker 1: So you should be proud of yourself for being okay 79 00:04:22,160 --> 00:04:24,840 Speaker 1: with feeling like you probably need to strip it back 80 00:04:24,880 --> 00:04:27,400 Speaker 1: a little bit, because it's a hard thing for a 81 00:04:27,440 --> 00:04:29,599 Speaker 1: lot of people to do because we're super proud. Right 82 00:04:30,480 --> 00:04:34,800 Speaker 1: for me, my advice, if you're thinking this already, I 83 00:04:34,839 --> 00:04:39,240 Speaker 1: think that's your sign. I feel this same way with 84 00:04:39,480 --> 00:04:42,599 Speaker 1: anything in business, not just like wanting to scale back, 85 00:04:42,600 --> 00:04:46,279 Speaker 1: but whenever you're actively thinking of something and you've got 86 00:04:46,279 --> 00:04:48,599 Speaker 1: this idea or in your head, no matter what it is, 87 00:04:48,640 --> 00:04:50,040 Speaker 1: if it's in the back of your mind, if you're 88 00:04:50,080 --> 00:04:52,360 Speaker 1: thinking about it, if you're talking about it, if you're 89 00:04:52,360 --> 00:04:55,359 Speaker 1: messaging me about it, I think in the back of 90 00:04:55,440 --> 00:04:58,160 Speaker 1: your mind you know that this is the right kind 91 00:04:58,200 --> 00:05:00,640 Speaker 1: of next step for you, even if it me means 92 00:05:00,680 --> 00:05:05,080 Speaker 1: slowing things down. And it's okay for our priorities to change, 93 00:05:05,160 --> 00:05:07,600 Speaker 1: even when it comes to something like our business, when 94 00:05:07,640 --> 00:05:10,120 Speaker 1: we thought we were just going to keep striving for 95 00:05:10,160 --> 00:05:12,320 Speaker 1: the next biggest thing, and like you, you said you 96 00:05:12,360 --> 00:05:15,359 Speaker 1: wanted to find four therapists and have a full team, 97 00:05:15,440 --> 00:05:18,080 Speaker 1: and now things have changed and you're starting to go shit, 98 00:05:18,120 --> 00:05:20,760 Speaker 1: Maybe I don't want this. It is really difficult to 99 00:05:21,080 --> 00:05:24,039 Speaker 1: kind of change paths and directions. But I think if 100 00:05:24,080 --> 00:05:26,280 Speaker 1: you're already thinking of it and talking about it, and 101 00:05:26,320 --> 00:05:30,040 Speaker 1: obviously you've reached out to us about it, I think 102 00:05:30,080 --> 00:05:33,760 Speaker 1: this is your sign. And I don't think it's necessarily 103 00:05:34,160 --> 00:05:38,120 Speaker 1: a bad thing at all. One of the downfalls that 104 00:05:38,400 --> 00:05:43,240 Speaker 1: comes with growing a business beyond your little small business 105 00:05:43,320 --> 00:05:46,839 Speaker 1: is you know, and it's obvious the bigger the business becomes, 106 00:05:46,960 --> 00:05:49,040 Speaker 1: the more stress that comes with it. And I think 107 00:05:49,040 --> 00:05:52,080 Speaker 1: about this all the time, especially with me and Fate. 108 00:05:52,760 --> 00:05:56,760 Speaker 1: I have scaled Fate to be a massive company now. 109 00:05:57,680 --> 00:06:02,000 Speaker 1: And when you get into that mindset and almost like 110 00:06:02,120 --> 00:06:04,039 Speaker 1: rat race of yeah, I want to do more, more 111 00:06:04,040 --> 00:06:06,960 Speaker 1: and more, it's like where does it stop? And when 112 00:06:06,960 --> 00:06:10,960 Speaker 1: am I going to crack? You know, hopefully never, but 113 00:06:11,120 --> 00:06:15,080 Speaker 1: it is almost like addicting to want to continue striving 114 00:06:15,120 --> 00:06:18,360 Speaker 1: and growing and bigger and more numbers and more staff. 115 00:06:18,440 --> 00:06:21,000 Speaker 1: But with all that comes more stress. And then if 116 00:06:21,040 --> 00:06:24,960 Speaker 1: your lifestyle has changed and your priorities have changed, like 117 00:06:25,040 --> 00:06:29,280 Speaker 1: in your life, for example, you've obviously become a mum, 118 00:06:29,320 --> 00:06:34,200 Speaker 1: so your priorities have majorly shifted. You know. I think 119 00:06:34,520 --> 00:06:36,640 Speaker 1: if I was you and I was thinking about this, 120 00:06:37,200 --> 00:06:40,880 Speaker 1: I would absolutely look into doing that. And I often 121 00:06:40,920 --> 00:06:45,559 Speaker 1: think for myself sometimes when I'm like stressed out about 122 00:06:45,600 --> 00:06:48,039 Speaker 1: something at work or something's keeping me up at night, 123 00:06:48,080 --> 00:06:53,280 Speaker 1: which happens pretty often, I often think, man, wouldn't it 124 00:06:53,320 --> 00:06:56,600 Speaker 1: be nice? You know, not that I'm gonna do this, 125 00:06:56,960 --> 00:06:59,359 Speaker 1: but you just when you're stressed at work, and like 126 00:06:59,360 --> 00:07:01,920 Speaker 1: you've said, it's hard to find good staff, which I 127 00:07:01,960 --> 00:07:06,920 Speaker 1: completely get, it's sometimes you think, wouldn't it be nice 128 00:07:06,960 --> 00:07:09,400 Speaker 1: if it was just me and a customer. And I 129 00:07:09,440 --> 00:07:13,720 Speaker 1: always say, you know, maybe in a different life, you know, 130 00:07:13,840 --> 00:07:16,320 Speaker 1: I owned a business where I just had this skill 131 00:07:16,400 --> 00:07:18,520 Speaker 1: that I could offer people, and it's like a one 132 00:07:18,520 --> 00:07:20,760 Speaker 1: on one thing and it's just me. I'm the business, 133 00:07:20,840 --> 00:07:22,800 Speaker 1: and then I've got my customer there. Like I wish 134 00:07:22,880 --> 00:07:25,960 Speaker 1: I was a hairdresser sometimes you know, really good hairdresser, 135 00:07:25,960 --> 00:07:28,720 Speaker 1: and then you can pick your clients and just have 136 00:07:28,840 --> 00:07:30,840 Speaker 1: a little at home salon. Like to me, that would 137 00:07:30,840 --> 00:07:33,720 Speaker 1: be amazing. Obviously that's not everyone's cup of tea. But 138 00:07:34,120 --> 00:07:36,119 Speaker 1: if you're feeling like you're not going to be able 139 00:07:36,120 --> 00:07:39,320 Speaker 1: to do what you had originally thought and planned, and 140 00:07:39,360 --> 00:07:41,320 Speaker 1: if you're already thinking about it, I think that's your 141 00:07:41,360 --> 00:07:45,240 Speaker 1: sign from the universe. And I don't see that being 142 00:07:45,240 --> 00:07:47,160 Speaker 1: a bad thing at all, you know, especially if you 143 00:07:47,240 --> 00:07:51,720 Speaker 1: love everything that you're doing and you are fine just 144 00:07:51,760 --> 00:07:55,080 Speaker 1: doing it by yourself, scaling down setting up a beautiful 145 00:07:55,080 --> 00:07:58,680 Speaker 1: little at home space, which I think is going to 146 00:07:58,680 --> 00:08:01,720 Speaker 1: become more and more popular. I think, you know, just 147 00:08:01,800 --> 00:08:04,600 Speaker 1: like going somewhere that feels more private rather than going 148 00:08:04,600 --> 00:08:07,680 Speaker 1: to like a big clinic or whatever. I would just say, 149 00:08:07,720 --> 00:08:10,200 Speaker 1: go for it. At the end of the day, you 150 00:08:10,280 --> 00:08:13,200 Speaker 1: know what's right for you. And this could also just 151 00:08:13,240 --> 00:08:16,800 Speaker 1: be like a chapter in your business journey that's most 152 00:08:16,840 --> 00:08:21,120 Speaker 1: suited to your lifestyle at the moment, you might scale down. 153 00:08:21,200 --> 00:08:23,040 Speaker 1: The good thing is you've got time up your sleeve. 154 00:08:23,080 --> 00:08:25,560 Speaker 1: You've got eighteen months until your lease is over, so 155 00:08:26,080 --> 00:08:28,880 Speaker 1: you can stretch it out for that eighteen months, or 156 00:08:28,880 --> 00:08:31,160 Speaker 1: obviously don't wait until the lease is up. But you've 157 00:08:31,160 --> 00:08:33,000 Speaker 1: got a lot of time to decide in between now 158 00:08:33,000 --> 00:08:35,640 Speaker 1: and then what's right for you. And it might be 159 00:08:35,720 --> 00:08:39,080 Speaker 1: you scaling it down, just going back to yourself, setting 160 00:08:39,160 --> 00:08:41,960 Speaker 1: up your beautiful at home space, having all your clients 161 00:08:42,040 --> 00:08:44,960 Speaker 1: that you already have, and like you said, you'll have 162 00:08:45,040 --> 00:08:46,840 Speaker 1: a bit more money because you won't be spending money 163 00:08:46,920 --> 00:08:50,160 Speaker 1: on rent. I don't actually know what the laws and 164 00:08:50,280 --> 00:08:53,440 Speaker 1: rules are around setting up a business at home. I've 165 00:08:53,440 --> 00:08:55,760 Speaker 1: never done that. I did it at Fate, but I 166 00:08:55,800 --> 00:08:58,000 Speaker 1: don't know. Like obviously, when I started Fate, I was 167 00:08:58,040 --> 00:08:59,960 Speaker 1: packing orders from my house, but I don't know. When 168 00:09:00,040 --> 00:09:01,800 Speaker 1: it comes to like beauty therapy, I'm sure there's all 169 00:09:01,840 --> 00:09:04,760 Speaker 1: like rules and regulations about offering services at home, which 170 00:09:04,800 --> 00:09:07,280 Speaker 1: I'm sure you'd be all over anyway, because that's not 171 00:09:07,440 --> 00:09:10,280 Speaker 1: my industry, so don't take advice for me on that. 172 00:09:10,600 --> 00:09:12,000 Speaker 1: And you might do that and you'll have a bit 173 00:09:12,040 --> 00:09:14,240 Speaker 1: of money. Maybe you can spend more money on marketing 174 00:09:14,320 --> 00:09:16,439 Speaker 1: or whatever it may be, and you might do that 175 00:09:16,600 --> 00:09:20,280 Speaker 1: for you know, a year, two years, three years, four years. 176 00:09:20,600 --> 00:09:23,040 Speaker 1: And it's not to say that there's not going to 177 00:09:23,040 --> 00:09:25,839 Speaker 1: be an opportunity further down the track where you might 178 00:09:25,960 --> 00:09:29,200 Speaker 1: want to re enter, you know, something new, where you 179 00:09:29,240 --> 00:09:32,520 Speaker 1: do want to build something that's going to grow and scale. So, 180 00:09:32,880 --> 00:09:37,120 Speaker 1: you know, just while you might be kind of tossing 181 00:09:37,200 --> 00:09:39,800 Speaker 1: up whether to make this decision now, I guess you 182 00:09:39,840 --> 00:09:43,160 Speaker 1: can find peace in knowing that it's not always going 183 00:09:43,240 --> 00:09:45,280 Speaker 1: to be like a forever decision. It might be like 184 00:09:45,320 --> 00:09:47,280 Speaker 1: a just for now in this chapter of your life 185 00:09:47,320 --> 00:09:49,679 Speaker 1: and your business that you scale it back. You know, 186 00:09:49,800 --> 00:09:51,840 Speaker 1: I think it would be really nice to just be 187 00:09:52,360 --> 00:09:54,880 Speaker 1: you and your clients. I know, I'm just trying to 188 00:09:54,880 --> 00:09:56,839 Speaker 1: put myself in the position of a beauty therapist, So 189 00:09:56,880 --> 00:09:59,600 Speaker 1: I think that would be really nice and not as 190 00:09:59,640 --> 00:10:02,600 Speaker 1: much obviously not as much costs, and it's just you 191 00:10:02,640 --> 00:10:06,000 Speaker 1: and the clients and you're generating revenue that way, and 192 00:10:06,040 --> 00:10:09,960 Speaker 1: who knows a few years after that you might start 193 00:10:10,000 --> 00:10:12,560 Speaker 1: all over again and then get another space. Who knows, 194 00:10:12,600 --> 00:10:16,760 Speaker 1: like you can do anything with your future. And I think, yeah, 195 00:10:16,800 --> 00:10:18,920 Speaker 1: at the end of the day, if you're actively thinking 196 00:10:18,920 --> 00:10:21,960 Speaker 1: about it already and you're just feeling stressed out and 197 00:10:21,960 --> 00:10:24,080 Speaker 1: you've got these two rooms that you're renting out and 198 00:10:24,080 --> 00:10:26,400 Speaker 1: you're not wanting to scale your team and you're wanting 199 00:10:26,440 --> 00:10:28,960 Speaker 1: to kind of take it back to basics, I think 200 00:10:28,960 --> 00:10:31,280 Speaker 1: there's nothing wrong with that at all. At the end 201 00:10:31,280 --> 00:10:35,000 Speaker 1: of the day. We have to put ourselves first, even 202 00:10:35,240 --> 00:10:37,559 Speaker 1: before the business, you know, And if scaling down is 203 00:10:37,600 --> 00:10:41,280 Speaker 1: going to work best for you and your lifestyle and 204 00:10:41,320 --> 00:10:44,960 Speaker 1: being a mum, then I would say absolutely go for it. 205 00:10:45,679 --> 00:10:49,160 Speaker 1: I see absolutely no harm in that whatsoever. So I 206 00:10:49,200 --> 00:10:53,360 Speaker 1: don't know if this advice helps, but thank you for 207 00:10:53,480 --> 00:10:56,319 Speaker 1: thinking of me for this kind of thing. And I'm 208 00:10:56,360 --> 00:11:00,600 Speaker 1: sure whatever happens, you will figure it out. Life and 209 00:11:00,640 --> 00:11:03,000 Speaker 1: business always has a way of figuring itself out one 210 00:11:03,040 --> 00:11:04,960 Speaker 1: way or another. But yeah, I think the fact that 211 00:11:05,000 --> 00:11:08,000 Speaker 1: you're thinking of it already is your sign from the 212 00:11:08,080 --> 00:11:10,640 Speaker 1: universe that maybe this is the next rite chapter for you. 213 00:11:10,679 --> 00:11:13,679 Speaker 1: And who knows what the future may hold, But I'm 214 00:11:13,720 --> 00:11:17,120 Speaker 1: wishing you luck with it, and yeah, I hope my 215 00:11:17,160 --> 00:11:22,800 Speaker 1: advice helps. That's been it this week, this day's episode 216 00:11:23,480 --> 00:11:25,920 Speaker 1: of Twelve Days of Big Business. I'll be back tomorrow