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Speaker 1: From the newsroom. I used to come to.

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Speaker 2: Good They there. I'm Andrew Bucklow. Now. Cosmetic treatments are

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Speaker 2: more popular and more accessible than ever, But behind all

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Speaker 2: the glossy ads and influencer endorsements, there's a much darker side.

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Speaker 2: In Australia, the industry is alarmingly underregulated and the consequences

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Speaker 2: of that can be devastating. In this episode, we're going

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Speaker 2: to hear from a woman who had a treatment that

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Speaker 2: left her feeling like her face was literally on a fire.

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Speaker 2: To make matters worse, the business where she got it

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Speaker 2: done refused to accept responsibility afterwards. If you are thinking

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Speaker 2: of getting a cosmetic treatment in the future, this episode

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Speaker 2: may very well make you think twice. Joining me now

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Speaker 2: is news dot com dot Au reporter Sarah Sharples.

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Speaker 3: Good I Sharpie, Hey Bucky, thanks for having me.

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Speaker 2: It is an honor and a privilege. You've got a

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Speaker 2: cracking article online today, a pretty terrifying article as well,

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Speaker 2: about the potential dangers of getting cosmetic treatments such as

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Speaker 2: laser hair removal. It's a pretty big business in Australia,

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Speaker 2: isn't it.

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Speaker 3: Yeah, the industry is really exploded in popularity. You probably

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Speaker 3: know someone in your life that's had a bit of

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Speaker 3: blaser or maybe perhaps some skin needling. Because Australians are

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Speaker 3: spending like over a one billion annually.

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Speaker 1: On cosmetic treatment.

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Speaker 3: Well yeah, and even the treatment providers they're cropping up

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Speaker 3: at major shopping centers across the country, so you could

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Speaker 3: literally go out for a bit of retail therapy and

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Speaker 3: a spot of laser.

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Speaker 1: Yeah.

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Speaker 2: I love going out to buy groceries and then just

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Speaker 2: getting some hairsapped off my balm in the meantime, sharp

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Speaker 2: be given that they're there's so many new treatment providers

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Speaker 2: propping up all over the country. Are the standards they

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Speaker 2: had to adhere too? Is the industry regulated?

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Speaker 1: No?

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Speaker 3: That was the surprising thing I discovered, Like regulation across

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Speaker 3: Australia is really limited and patchy. So in Tasmania, Queensland

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Speaker 3: and Western Australia there are regulations for laser only and

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Speaker 3: then TAZZI shout out to Tazzy for being ahead of

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Speaker 3: the game is also regulating ipl But otherwise in the

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Speaker 3: other states and territories for all sorts of treatments there

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Speaker 3: are no specific regulations and nationally there's nothing.

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Speaker 2: I mean that's pretty concerning, But you know, I don't

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Speaker 2: want to come down on the industry too hard. I mean,

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Speaker 2: the majority of people who get treatments have no issues whatsoever,

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Speaker 2: But every now and then something can go wrong. And

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Speaker 2: I know that you spoke to someone who had an

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Speaker 2: adverse reaction when they got a treatment. What can you

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Speaker 2: tell me about this woman?

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Speaker 1: Yeah, so I.

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Speaker 3: Spoke to a Melbourne mum. Her name is Sarah and

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Speaker 3: she's forty seven years old. She got some skin needling done,

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Speaker 3: and she'd had it done before actually with no problems,

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Speaker 3: great results, she said, but this time around things went

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Speaker 3: really bad.

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Speaker 1: All right.

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Speaker 2: For all those people listening who, like me, don't really

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Speaker 2: know what skin needling is, can you just explain that firstly?

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Speaker 1: Yeah, of course.

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Speaker 3: So skin needling is a cosmetic procedure. It uses tiny

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Speaker 3: needles to create micro injuries in the skin. It stimulates

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Speaker 3: collagen and elastin production, and it's said to help improve

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Speaker 3: skin texture, reduced wrinkles, scar implementation.

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Speaker 2: All right, Well, Sarah had a pretty awful experience. Let's

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Speaker 2: have a listen to some of your chat with her.

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Speaker 1: Now. I had a consultation with a girl more or

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Speaker 1: less to really at the end sell me their products,

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Speaker 1: which is what I did. I bought three of their products,

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Speaker 1: which they wanted me to start using one prior to

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Speaker 1: the treatment, about two weeks beforehand. So I started using

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Speaker 1: the cream or this solution thing on my face prior

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Speaker 1: to this first skin kneeling treatment, and even probably the

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Speaker 1: second third day, I already started to notice that my

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Speaker 1: skin wasn't agreeing with this product, so I stopped using it.

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Speaker 1: I went to the skin kneeling treatment, had it done,

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Speaker 1: and the girl who completed the treatment said, yes, keep

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Speaker 1: using the cream that they've told me to use. And

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Speaker 1: I said to her, yeah, but I'm finding that it's

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Speaker 1: kind of already a bit irritating. And she said, yeah,

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Speaker 1: it's known to have a burning feeling. And she said

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Speaker 1: that this is what I'm using into your skin now.

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Speaker 1: The skinneeling treatment has like a lubric and over your skin.

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Speaker 1: She said, that's what I'm using right now on your skin.

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Speaker 1: And I said, oh, my goodness, already sort of being

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Speaker 1: a bit burning, that's normal. It will continue.

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Speaker 3: So when you were getting the skin neeliling, was it

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Speaker 3: hurting and burning then it was?

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Speaker 1: I knew that it was going to hurt because I've

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Speaker 1: had it done before. It is quite sore, okay, but

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Speaker 1: I did feel this burning. It wasn't just the soreness

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Speaker 1: of the needling itself. It was also the burning, which

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Speaker 1: I thought was a bit odd. And I knew it

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Speaker 1: was the product, but you know, I thought, well, she

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Speaker 1: knows what she's talking about. She's a professional here, you know,

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Speaker 1: maybe it's just me. I'll just continue. So I had

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Speaker 1: the skinneiling treatment, came home that night. I think I

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Speaker 1: used that cream still that she was recommending to keep

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Speaker 1: continuing on, and I thought, nah, this is not right.

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Speaker 1: I stopped using it. That was it, say, about two

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Speaker 1: three days into it. I knew that the pain and

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Speaker 1: the redness and the burning and everything in my skin

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Speaker 1: wasn't reducing where it would have in the past because

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Speaker 1: I've had it done before, so I knew something wasn't right.

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Speaker 1: I rang them up and I said, listen to the

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Speaker 1: pain and the redness. It's probably worse than the night

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Speaker 1: I had it. I said, something doesn't seem right. They said,

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Speaker 1: come in and will have a look. So another girl

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Speaker 1: saw me, who wasn't the one who did the treatment,

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Speaker 1: as she said, yeah, it looks like you just had

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Speaker 1: it done. I said, well, this is three days ago.

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Speaker 1: And I said, and the stuff you've recommended for me

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Speaker 1: to use is, I'll stopped using it is. Then I

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Speaker 1: did a skype with one of their doctors on the

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Speaker 1: iPad and the doctor said, you know, if it keeps

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Speaker 1: going on, to go see your local GP. Saw my GP.

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Speaker 1: She recommended to use like a steroid cream. When I

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Speaker 1: used the steroid cream, I used it in two little

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Speaker 1: sections on my face because I was very cautious that

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Speaker 1: my face was already so sore, and it just set

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Speaker 1: my face on fire. Went to emergency, sat there forever.

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Speaker 1: They said, you know, try like I think it was

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Speaker 1: an antihistamines and your Eurothans and your stuff, and it

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Speaker 1: should settle down. So I did that and it was

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Speaker 1: the same thing. It continued on and it got worse.

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Speaker 1: The pain was worse. I mean I had like pain

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Speaker 1: through my eyeballs. My face was on fire, didn't go away.

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Speaker 1: Ended up at the raw Melbourn in emergency the same thing.

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Speaker 1: Explained to them the story. They ended up giving me

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Speaker 1: pretty strong steroid tablets and they thought it had to

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Speaker 1: have been probably one of the ingredients. It was one

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Speaker 1: of two things. They said, it could have been one

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Speaker 1: of many of those ingredients that were in that cream.

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Speaker 1: They said there were so many active ingredients in that

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Speaker 1: that only one of them needs to trigger some type

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Speaker 1: of response like that in my skin. And the other

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Speaker 1: part was it could have been like an infection. So

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Speaker 1: also at the same time, I was going back to

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Speaker 1: my doctor every day for five days getting an injection

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Speaker 1: in my bum. So the costs, the pain, the amount

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Speaker 1: of different creams and stuff I had to buy. In

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Speaker 1: between all of that, I was ringing up the clinic

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Speaker 1: letting them know where I was always at that this

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Speaker 1: is not going away. Something's gone wrong. Maybe you're the

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Speaker 1: thing that was used wasn't disinfected like the hygiene standards

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Speaker 1: went there. And in the end, all they did was

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Speaker 1: refund me for the future purchases that I had booked,

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Speaker 1: and they never refunded me at one hundred and sixty

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Speaker 1: dollars for the treatment that I had that caused the

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Speaker 1: whole problem. They didn't still need to refund me on that.

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Speaker 1: And that's it. And to be honest, I still have

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Speaker 1: this problem often on since in my skin where it

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Speaker 1: flares up. My friends whoever will say, oh, your checks

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Speaker 1: look a little bit red, and I say yeah, and

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Speaker 1: I've got Still that thing comes and goes, it feels

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Speaker 1: quite warm, and I still have to watch what products

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Speaker 1: I even put on my skin because I still get that.

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Speaker 1: It was traumatizing the whole thing coming.

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Speaker 2: Home and.

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Speaker 1: Just not knowing I never seen my skin look so bad.

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Speaker 1: What I thought was going to be a positive experience

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Speaker 1: was the most miserable thing to happen.

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Speaker 3: How do you feel like having gone through that experience

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Speaker 3: and it's still ongoing? You know, it's still impacting you.

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Speaker 1: Oh, where do I start angry? The whole thing? And

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Speaker 1: like you say, there's no these guidelines in place. No

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Speaker 1: one took accountability, No one took any responsibility, like really

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Speaker 1: for it. And I don't think anyone cared to know

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Speaker 1: how I turned out. Did it ever go away? Did

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Speaker 1: it get better? Did? I don't know whether they even

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Speaker 1: changed their standards in that clinic. No one rang, you know,

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Speaker 1: to check on and at least even just apologize if

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Speaker 1: you don't want to refund me, she ludacris, even an

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Speaker 1: apology or something like nothing at all. And that's really

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Speaker 1: then what bothers me to is just common sense, a

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Speaker 1: bit of empathy.

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Speaker 2: Crazy story there, Sarah, That's the stuff of nightmares, isn't it.

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Speaker 4: Yeah.

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Speaker 3: One detail we didn't hear in that grab was that

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Speaker 3: the nurse took her temperature in the emergency department and

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Speaker 3: her face was forty two degree.

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Speaker 2: Oh wow, okay, you can cook an egg on that listen.

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Speaker 2: Sarah reached out to a lawyer to find out if

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Speaker 2: there was any legal action she could take against the

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Speaker 2: clinic who wouldn't even give her a refund. We're going

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Speaker 2: to find out what they said in just a moment.

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Speaker 2: Welcome back. I'm joined by news dot com dot is

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Speaker 2: Sarah Sharples a sharpie? We just heard your chat with

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Speaker 2: a woman named Sarah who had a pretty disastrous reaction

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Speaker 2: to a skin needling treatment which she got at one

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Speaker 2: of the big franchises in Australia. The company wouldn't even

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Speaker 2: give her a refund for the treatment, which is mind blowing.

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Speaker 2: She reached out to a lawyer. Were they able to

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Speaker 2: help her?

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Speaker 3: No, they couldn't give her any help at all. They

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Speaker 3: basically told her the terms and conditions would cover the business,

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Speaker 3: so she had nowhere to go.

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Speaker 2: That is so frustrating. Do we have any idea how

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Speaker 2: many other people have had issues like Sarah? Is this

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Speaker 2: a pretty widespread problem.

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Speaker 3: Look, here's the deal. It's really hard to gauge the

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Speaker 3: scale of the problem because of a lot of it

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Speaker 3: appears to be hush stop. Like I kept hearing stories

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Speaker 3: about providers using non disclosure agreements so that patients would

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Speaker 3: obviously get some type of settlement or help with treating

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Speaker 3: their injuries, but then they couldn't talk. There was actually

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Speaker 3: one Aussie woman I was meant to chat to her

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Speaker 3: for the story. She said she had third degree burns

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Speaker 3: from laser resurfacing, but by the time I got to her,

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Speaker 3: she had signed a deed of release and couldn't say anything.

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Speaker 2: Oh, I mean, what of these people have had all

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Speaker 2: these bad experiences such as Sarah. What are they pushing for?

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Speaker 2: What's their aim?

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Speaker 3: So they want better consumer protections so if something goes wrong,

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Speaker 3: that there's somewhere to turn to and that providers are

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Speaker 3: held accountable and take responsibilities. Is there's some research actually

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Speaker 3: coming out of Monash University. They're investigating this matter and

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Speaker 3: looking for people who've been injured by these type of

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Speaker 3: treatments to fill out of survey so they can find

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Speaker 3: out more and if more consumer protection is needed, all right.

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Speaker 2: Well you can get details on that survey at news

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Speaker 2: dot com dot U in Sarah's article. Now, if you're

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Speaker 2: listening to this podcast and you are freaking eye out

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Speaker 2: right now because you want to get cosmetic treatments in

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Speaker 2: the future, but now you're too scared, there are a

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Speaker 2: few things you can do to lessen the risk of

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Speaker 2: something going wrong. Sharpe, you spoke to Tina Viney, who's

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Speaker 2: the CEO of the Aesthetics Practitioners Advisory Network. That's a mouthful.

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Speaker 2: It's a national standards body and association for skin and

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Speaker 2: laser therapists and cosmetic medicine. She gave you some great

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Speaker 2: advice for anyone considering getting a treatment. Let's have you

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Speaker 2: listen to that you're going to have.

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Speaker 4: A laser treatment for the first time, as it's for

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Speaker 4: skin correction or for hair reductions. As a company, is

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Speaker 4: your device CGO approoved?

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Speaker 1: That's important.

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Speaker 4: What training have your practitioners undertaken. Have they done a

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Speaker 4: laser safety course?

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Speaker 1: Have they done a full qualification?

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Speaker 4: And is the practitioner that's giving them the treatment also qualified,

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Speaker 4: not just the owner. That's a very very important question.

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Speaker 4: And also what risk management protocols you have in place?

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Speaker 4: For example, if I react, how do you treat it?

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Speaker 4: So there should be three elements. Number one is they

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Speaker 4: should immediately cool the area of the skin through cold compressors.

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Speaker 4: They should have an anti inflammatory cream that they can

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Speaker 4: give the person.

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Speaker 1: They say more your pain, tell them to stop.

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Speaker 4: If you are feeling pain and discomfort, don't allow the.

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Speaker 1: Practitioner keep going.

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Speaker 4: The other thing we highly recommend is every cleaning should

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Speaker 4: have a GP that they're associated with, so in the

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Speaker 4: event that's looks include a burn that could esplate, they

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Speaker 4: can immediately send you to the doctor that books with

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Speaker 4: them because talking is very critical.

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Speaker 2: Great advice there from Tina Sharpie. Great article. Thanks for

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Speaker 2: jumping on the podcast.

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Speaker 3: Thanks so much for having me Bucky instead.

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Speaker 2: Of me going out to get laser hair removal. Now,

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Speaker 2: I think it's safer if I just like pluck it out.

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Speaker 2: So are you busy? Maybe tomorrow and I can come

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Speaker 2: over with a pair of tweezers.

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Speaker 3: Okay, you don't have much hair anyway, Let's be honest,

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Speaker 3: that is hurtful.

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Speaker 2: Okay, thank you so much for listening to from the Newsroom.

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Speaker 2: We'll be back tomorrow.

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Speaker 1: Follow I'll subscribe to from the Newsroom wherever you get

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Speaker 1: your podcast,