1 00:00:04,200 --> 00:00:07,440 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:07,480 --> 00:00:10,280 Speaker 1: place where business is very far from boring. 3 00:00:10,440 --> 00:00:11,960 Speaker 2: And today you've landed. 4 00:00:11,680 --> 00:00:14,560 Speaker 1: On one of my bonus episodes, which come out every Wednesday, 5 00:00:14,960 --> 00:00:18,440 Speaker 1: and be sure to check out my main episodes from Monday. Now. 6 00:00:18,480 --> 00:00:20,360 Speaker 2: Today we're doing another Q and A. 7 00:00:20,840 --> 00:00:22,880 Speaker 1: I feel like these are like the lazy option for 8 00:00:22,920 --> 00:00:24,520 Speaker 1: me to do, like answering everyone's question. 9 00:00:24,920 --> 00:00:26,200 Speaker 3: So I'm the lazy episode. 10 00:00:26,480 --> 00:00:26,760 Speaker 2: Yeah. 11 00:00:26,880 --> 00:00:29,520 Speaker 3: Yeah. By the way, this is producer Xander on as 12 00:00:29,720 --> 00:00:31,160 Speaker 3: Usu for the Q and a's Yeah. 13 00:00:31,160 --> 00:00:32,600 Speaker 2: I feel this is a little thing that we're doing. 14 00:00:32,720 --> 00:00:35,520 Speaker 1: But I will say I feel in the podcast world 15 00:00:35,600 --> 00:00:38,040 Speaker 1: doing a Q and A episode does seem like the 16 00:00:38,120 --> 00:00:40,879 Speaker 1: easy way out or like boring or lazy or not 17 00:00:40,920 --> 00:00:43,320 Speaker 1: boring but lazy. But I think it's great to actually 18 00:00:43,560 --> 00:00:46,960 Speaker 1: have our community here on Big Business ask questions and 19 00:00:47,000 --> 00:00:49,000 Speaker 1: we're quite literally answering them for them. 20 00:00:49,280 --> 00:00:51,800 Speaker 3: I love these episodes, and not just because I'm on them. 21 00:00:51,880 --> 00:00:53,880 Speaker 3: It's because I love to hear the questions that people 22 00:00:53,880 --> 00:00:55,880 Speaker 3: are sent in and then some of them are so 23 00:00:55,920 --> 00:00:58,200 Speaker 3: specific and some of them are so personal that we 24 00:00:58,240 --> 00:00:59,600 Speaker 3: can't even have them on the podcast. 25 00:01:00,400 --> 00:01:01,440 Speaker 2: Yeah, they're very personal. 26 00:01:01,480 --> 00:01:03,360 Speaker 1: I'll tell you what else I think we should do. 27 00:01:04,120 --> 00:01:07,320 Speaker 1: Is I love these, you know, kind of question episodes, 28 00:01:07,480 --> 00:01:09,319 Speaker 1: but I thought we could also do like an advice 29 00:01:09,640 --> 00:01:13,240 Speaker 1: series love where it's not just asking a question in general, 30 00:01:13,280 --> 00:01:16,720 Speaker 1: but people maybe send in a question about their business 31 00:01:16,720 --> 00:01:19,119 Speaker 1: in particular, and then I kind of look at their 32 00:01:19,160 --> 00:01:21,600 Speaker 1: business and give them advice based on whatever it is 33 00:01:21,640 --> 00:01:23,840 Speaker 1: that they're wanting to know, like how can I improve 34 00:01:23,840 --> 00:01:26,959 Speaker 1: my website or why is it my content performing very well? 35 00:01:27,160 --> 00:01:28,760 Speaker 1: I feel like that could be a whole other angle 36 00:01:28,800 --> 00:01:30,640 Speaker 1: that we take with this podcast as well. Yeah. 37 00:01:30,640 --> 00:01:32,080 Speaker 3: I love that, and then if it does fail, they 38 00:01:32,120 --> 00:01:32,880 Speaker 3: can blame you. 39 00:01:33,120 --> 00:01:35,000 Speaker 2: Exactly, and then I'll be getting sued. 40 00:01:35,120 --> 00:01:38,839 Speaker 1: Yeah all right, Well, anyway, I jumped on my big 41 00:01:38,880 --> 00:01:42,240 Speaker 1: business Instagram account, like usually, if you're not following me 42 00:01:42,319 --> 00:01:44,119 Speaker 1: on their feel free too, because that's where I put 43 00:01:44,160 --> 00:01:46,160 Speaker 1: my question boxes for these episodes, and that's where you 44 00:01:46,200 --> 00:01:48,320 Speaker 1: can DM me and I'll most likely see it because 45 00:01:48,320 --> 00:01:50,000 Speaker 1: it's only got six thousand followers. 46 00:01:51,160 --> 00:01:52,680 Speaker 2: So I've checked up a question box and we're. 47 00:01:52,560 --> 00:01:55,520 Speaker 1: Just going to get straight into answering these questions, and 48 00:01:55,640 --> 00:01:57,480 Speaker 1: Xander's gonna ask them to me as always. 49 00:01:58,200 --> 00:02:00,920 Speaker 3: Question one, how do you do you deal with giving 50 00:02:00,960 --> 00:02:04,240 Speaker 3: feedback like you're doing a shit job kind of feedback. 51 00:02:05,840 --> 00:02:07,520 Speaker 2: Well, we definitely don't say it like that. 52 00:02:08,400 --> 00:02:10,760 Speaker 1: I've said this a lot on the podcast already, but 53 00:02:11,280 --> 00:02:15,600 Speaker 1: it is really tough to have those tough, awkward conversations 54 00:02:15,639 --> 00:02:18,600 Speaker 1: with your employees because I mean, unless you're a really 55 00:02:18,639 --> 00:02:21,280 Speaker 1: mean person, no one wants to say to anyone you're 56 00:02:21,280 --> 00:02:23,440 Speaker 1: not doing a good enough job, or what happened there? 57 00:02:23,480 --> 00:02:24,480 Speaker 2: Or whow was that so shit? 58 00:02:24,960 --> 00:02:29,200 Speaker 1: But my advice would be keep the conversation open and 59 00:02:29,280 --> 00:02:33,280 Speaker 1: ongoing with your staff at all times. Don't just talk 60 00:02:33,320 --> 00:02:36,000 Speaker 1: to them when shits hit the fan, which I feel 61 00:02:36,040 --> 00:02:38,440 Speaker 1: like maybe a lot of workplaces are that way, Like 62 00:02:38,720 --> 00:02:41,240 Speaker 1: you don't have many catchups with your manager or anything, 63 00:02:41,360 --> 00:02:43,200 Speaker 1: and then all of a sudden you're having a catch 64 00:02:43,280 --> 00:02:46,240 Speaker 1: up with them, but it's about something really negative. I 65 00:02:46,280 --> 00:02:50,600 Speaker 1: think if you prioritize communication in your workplace in general 66 00:02:50,720 --> 00:02:54,119 Speaker 1: on a day to day basis during the week, then 67 00:02:54,520 --> 00:02:57,040 Speaker 1: when it comes to having, you know, a more tough 68 00:02:57,040 --> 00:03:00,400 Speaker 1: conversation with your employee, they're used to talking to you already. 69 00:03:00,440 --> 00:03:03,120 Speaker 1: And the good thing about having regular catch ups and 70 00:03:03,160 --> 00:03:06,560 Speaker 1: one on ones and even small team meetings is it 71 00:03:06,600 --> 00:03:10,520 Speaker 1: gives you the opportunity to iron out those creases before 72 00:03:10,600 --> 00:03:13,560 Speaker 1: maybe they even turn into something really shit. For this 73 00:03:13,600 --> 00:03:15,880 Speaker 1: person in particular, it's just going to have to be 74 00:03:15,919 --> 00:03:18,840 Speaker 1: and I know I always say this a hard conversation 75 00:03:19,000 --> 00:03:22,440 Speaker 1: to have an easy life. Sit the person down, just 76 00:03:22,440 --> 00:03:24,880 Speaker 1: be real and honest with them. That's one thing that 77 00:03:25,000 --> 00:03:28,680 Speaker 1: I would always advise is just speak to them from 78 00:03:28,720 --> 00:03:32,160 Speaker 1: one human to another. It doesn't have to be this 79 00:03:32,639 --> 00:03:35,240 Speaker 1: hierarchy sort of vibe. I'm your boss and you're the 80 00:03:35,360 --> 00:03:38,360 Speaker 1: employee and you've done wrong, but just make it an 81 00:03:38,400 --> 00:03:42,200 Speaker 1: adult conversation. Hey, I wanted to have this chat with you. 82 00:03:42,680 --> 00:03:45,200 Speaker 1: I know this is awkward for both of us, but 83 00:03:45,280 --> 00:03:47,880 Speaker 1: I'm hoping that we can come up with a solution together. 84 00:03:48,280 --> 00:03:52,040 Speaker 1: I've noticed you're falling behind on your tasks, or you're 85 00:03:52,040 --> 00:03:54,760 Speaker 1: not meeting your deadlines or whatever it is. You know, 86 00:03:54,880 --> 00:03:58,240 Speaker 1: how can I help you to make this you know, 87 00:03:58,360 --> 00:04:01,000 Speaker 1: how can we fix this together instead of just putting 88 00:04:01,040 --> 00:04:01,520 Speaker 1: the blame. 89 00:04:01,920 --> 00:04:03,960 Speaker 3: I'm probably a good example. I don't take feedback well. 90 00:04:04,000 --> 00:04:06,240 Speaker 3: And it's not because I think I'm doing such a 91 00:04:06,240 --> 00:04:10,360 Speaker 3: great job. It's because I'm particularly hard on myself. So say, 92 00:04:10,400 --> 00:04:14,480 Speaker 3: if there's negative or constructive feedback. I struggle to take 93 00:04:14,520 --> 00:04:17,359 Speaker 3: that on in a positive way because I'm already so 94 00:04:17,400 --> 00:04:18,040 Speaker 3: hard on myself. 95 00:04:18,120 --> 00:04:20,600 Speaker 1: Yeah, so that's a lot of people like, yeah, it's 96 00:04:20,680 --> 00:04:23,440 Speaker 1: hard to go, oh, fuck, I've fucked up, you know, Like. 97 00:04:23,600 --> 00:04:24,320 Speaker 2: It's just hard. 98 00:04:24,760 --> 00:04:27,000 Speaker 3: This is something I do personally when I start a 99 00:04:27,000 --> 00:04:29,279 Speaker 3: new job or I got a new manager or something, 100 00:04:29,600 --> 00:04:32,960 Speaker 3: I like to communicate them on how to kind of 101 00:04:33,000 --> 00:04:35,479 Speaker 3: give me that feedback. And so I've actually passed this 102 00:04:35,520 --> 00:04:37,680 Speaker 3: on to one of my managers here at Nova, and 103 00:04:37,720 --> 00:04:39,919 Speaker 3: I said, one thing that will help me is just 104 00:04:40,000 --> 00:04:45,039 Speaker 3: reassurance like along the way, because that really makes me go, Okay, cool, 105 00:04:45,120 --> 00:04:47,640 Speaker 3: I am doing fine, I am doing good job. And 106 00:04:47,680 --> 00:04:50,680 Speaker 3: when it comes to those hard conversations, I prefer to 107 00:04:50,800 --> 00:04:53,200 Speaker 3: kind of go through like the wins that I have, 108 00:04:53,560 --> 00:04:56,280 Speaker 3: all the positive things that I've done, and then we 109 00:04:56,320 --> 00:04:59,280 Speaker 3: can kind of finish on that constructive feedback because then 110 00:04:59,320 --> 00:05:02,799 Speaker 3: I just don't feel like I'm doing shit completely wrong 111 00:05:03,440 --> 00:05:05,520 Speaker 3: and that there are things that I am achieving that 112 00:05:05,600 --> 00:05:08,279 Speaker 3: are things goals that I'm reaching as well. And that's 113 00:05:08,680 --> 00:05:12,000 Speaker 3: something that maybe anyone listening could do. That's maybe you 114 00:05:12,000 --> 00:05:13,520 Speaker 3: don't like to do that, but that works for me. 115 00:05:13,760 --> 00:05:16,599 Speaker 3: As someone who doesn't take feedback quite well sometimes. 116 00:05:16,680 --> 00:05:18,240 Speaker 1: Yeah. I think that's another good point that you made 117 00:05:18,279 --> 00:05:20,520 Speaker 1: as well, and one thing that we work on with 118 00:05:20,640 --> 00:05:25,200 Speaker 1: our managers. It's our responsibility as managers of people to 119 00:05:25,520 --> 00:05:31,359 Speaker 1: understand everyone's individual needs. You can't manage every employee exactly 120 00:05:31,440 --> 00:05:34,800 Speaker 1: the same because everyone is so unique and different. So 121 00:05:35,120 --> 00:05:37,760 Speaker 1: to our managers that have teams working underneath them, we 122 00:05:37,760 --> 00:05:41,279 Speaker 1: always say, figure out the individual needs of each person 123 00:05:41,279 --> 00:05:45,000 Speaker 1: on your team. Like you, you like words of affirmation, 124 00:05:45,240 --> 00:05:47,680 Speaker 1: so it's like, Okay, Xander is on my team. He 125 00:05:47,720 --> 00:05:50,200 Speaker 1: loves being told that he's doing a good job, whereas 126 00:05:50,279 --> 00:05:52,800 Speaker 1: some people don't want you to say. 127 00:05:52,600 --> 00:05:55,120 Speaker 2: You're doing a great job or whatever. I know some 128 00:05:55,120 --> 00:05:55,960 Speaker 2: people don't like that. 129 00:05:56,040 --> 00:06:00,800 Speaker 1: Maybe some people prefer for you to help more, more 130 00:06:00,839 --> 00:06:02,560 Speaker 1: in a hands on kind of way, like they like 131 00:06:02,640 --> 00:06:06,120 Speaker 1: practical help. I think it's really important to understand that 132 00:06:06,160 --> 00:06:07,280 Speaker 1: all of your staff are different. 133 00:06:07,320 --> 00:06:08,000 Speaker 2: You can't just. 134 00:06:07,960 --> 00:06:11,080 Speaker 1: Have like a textbook way of treating every single employee 135 00:06:11,120 --> 00:06:14,359 Speaker 1: because everyone's so different. It's finding out their needs, catering 136 00:06:14,400 --> 00:06:16,520 Speaker 1: to them, and when you do have those tough conversations, 137 00:06:16,839 --> 00:06:19,200 Speaker 1: be real about it and always try and do a 138 00:06:19,240 --> 00:06:21,440 Speaker 1: bit of a sandwich, Like you said, come in with 139 00:06:21,520 --> 00:06:24,440 Speaker 1: a positive, then touch on the negative thing in the middle, 140 00:06:24,520 --> 00:06:26,560 Speaker 1: but end it on a positive, like the two pieces 141 00:06:26,560 --> 00:06:26,839 Speaker 1: of bread. 142 00:06:26,880 --> 00:06:28,880 Speaker 3: Are the positives a constructive sandwich? 143 00:06:29,080 --> 00:06:32,360 Speaker 1: Yes, exactly right, and end it on a positive and 144 00:06:32,800 --> 00:06:35,080 Speaker 1: make it how can we fix this together? 145 00:06:35,600 --> 00:06:39,120 Speaker 3: Question number two, what is the best money you've spent 146 00:06:39,200 --> 00:06:40,840 Speaker 3: on your business? That is a. 147 00:06:40,760 --> 00:06:41,760 Speaker 2: Bloody good question. 148 00:06:43,000 --> 00:06:45,480 Speaker 1: I'm going to say, Oh, there's a lot of things, 149 00:06:45,760 --> 00:06:47,599 Speaker 1: and maybe that's a whole other episode in itself. 150 00:06:47,640 --> 00:06:49,240 Speaker 3: I know, I was just thinking that the best. 151 00:06:49,040 --> 00:06:51,960 Speaker 1: Money I've ever spent in all the different areas, I 152 00:06:51,960 --> 00:06:54,880 Speaker 1: would say over the last couple of years, like the 153 00:06:54,960 --> 00:06:57,560 Speaker 1: last two years, especially because we've gone from that more 154 00:06:57,960 --> 00:07:01,039 Speaker 1: really small business kind of vibe where there was only 155 00:07:01,120 --> 00:07:03,320 Speaker 1: ever like four of us in the office. You know, 156 00:07:03,360 --> 00:07:05,479 Speaker 1: now you've got this huge office of like over ten 157 00:07:05,560 --> 00:07:08,440 Speaker 1: of us. The best money that I've ever spent is 158 00:07:08,520 --> 00:07:12,400 Speaker 1: hiring the right people for my business. It's like, I 159 00:07:12,440 --> 00:07:15,320 Speaker 1: couldn't do what I do. Fate wouldn't be what it 160 00:07:15,400 --> 00:07:18,480 Speaker 1: is if it wasn't for the amazing people that we've hired. 161 00:07:18,960 --> 00:07:21,440 Speaker 2: And I see hiring people not. 162 00:07:21,520 --> 00:07:23,440 Speaker 1: As an expense, which I feel like maybe a lot 163 00:07:23,440 --> 00:07:25,240 Speaker 1: of business owners do. They're like, oh, it's going to 164 00:07:25,320 --> 00:07:28,120 Speaker 1: cost me money, I'm going to pay them, like blah blah. 165 00:07:28,320 --> 00:07:30,080 Speaker 2: But like the things that. 166 00:07:30,040 --> 00:07:33,240 Speaker 1: Come out of hiring an amazing person to like in 167 00:07:33,280 --> 00:07:36,720 Speaker 1: a role in your business, it's just priceless. So I'd say, like, yeah, 168 00:07:36,720 --> 00:07:39,200 Speaker 1: the best money that I've spent is hiring the right 169 00:07:39,200 --> 00:07:41,360 Speaker 1: people and paying them to do their jobs, because it's 170 00:07:41,680 --> 00:07:44,680 Speaker 1: only making my time more free to do the things 171 00:07:44,680 --> 00:07:47,720 Speaker 1: I need to and it's moving my business forward. 172 00:07:47,800 --> 00:07:49,720 Speaker 3: And if you hire the right people, they're adding value. 173 00:07:49,880 --> 00:07:53,520 Speaker 1: Oh, Like, your employees are like an asset to your business. 174 00:07:53,560 --> 00:07:56,120 Speaker 1: They're not an expense. Even though it costs money, it's 175 00:07:56,120 --> 00:07:58,360 Speaker 1: the best money you'll ever spend, really. But there's so 176 00:07:58,400 --> 00:08:01,320 Speaker 1: many other things I guess that I've spent money on 177 00:08:01,480 --> 00:08:03,360 Speaker 1: that's been so worth it. But I'm going to stick 178 00:08:03,400 --> 00:08:05,200 Speaker 1: with that one and maybe we'll revisit that in the 179 00:08:05,200 --> 00:08:07,160 Speaker 1: future and talk about all the best things that I've 180 00:08:07,200 --> 00:08:07,920 Speaker 1: spent my money on. 181 00:08:08,480 --> 00:08:13,320 Speaker 3: Question number three, Brittany, what age do you think you retire? 182 00:08:14,560 --> 00:08:17,360 Speaker 1: Forty forty We're not. 183 00:08:17,280 --> 00:08:21,920 Speaker 2: Far off, I'm kidding. That's a great question. I mean, 184 00:08:21,960 --> 00:08:24,520 Speaker 2: what is the retirement age? Is it like sixty six 185 00:08:24,600 --> 00:08:24,880 Speaker 2: or something. 186 00:08:24,920 --> 00:08:26,680 Speaker 3: I don't know. I remember in high school it was 187 00:08:26,720 --> 00:08:28,640 Speaker 3: like early sixties, and all of a sudden, I think 188 00:08:28,640 --> 00:08:30,720 Speaker 3: it's close to seventy now, So that's. 189 00:08:30,640 --> 00:08:31,240 Speaker 2: Crazy, I know. 190 00:08:32,120 --> 00:08:36,560 Speaker 1: I mean, I think when you are an entrepreneur and 191 00:08:36,600 --> 00:08:39,400 Speaker 1: a business owner, I think maybe you have a little 192 00:08:39,400 --> 00:08:44,480 Speaker 1: bit of a different mindset on retiring because I don't, like, 193 00:08:44,520 --> 00:08:46,959 Speaker 1: I feel like I'm very fortunate to feel like I'm 194 00:08:47,000 --> 00:08:49,959 Speaker 1: not in the rat race of like wanting to build 195 00:08:50,000 --> 00:08:51,880 Speaker 1: up a career to a certain point and get to 196 00:08:51,920 --> 00:08:54,720 Speaker 1: the top and then retire. Like it's actually not a 197 00:08:54,760 --> 00:08:57,839 Speaker 1: thought in my mind at all about retiring, even though 198 00:08:57,840 --> 00:09:00,240 Speaker 1: I think it it is for some people, but maybe 199 00:09:00,320 --> 00:09:01,880 Speaker 1: not so much these days. Like I feel like we're 200 00:09:01,880 --> 00:09:04,360 Speaker 1: all really trying to live for now. I don't want 201 00:09:04,360 --> 00:09:07,520 Speaker 1: to live for the future when I can finally retire, 202 00:09:07,640 --> 00:09:08,079 Speaker 1: you know, like. 203 00:09:08,040 --> 00:09:10,600 Speaker 3: Well you're not stuck in like a really mundane job 204 00:09:10,600 --> 00:09:13,240 Speaker 3: that you don't enjoy doing. Yes, And I think people 205 00:09:13,400 --> 00:09:15,440 Speaker 3: look forward to retirement a lot of the time because 206 00:09:15,480 --> 00:09:18,120 Speaker 3: they're like, oh, I cannot work now for the rest 207 00:09:18,120 --> 00:09:20,560 Speaker 3: of my life. But if you actually enjoy what you're doing, 208 00:09:20,559 --> 00:09:22,760 Speaker 3: But I feel changes, Yeah. 209 00:09:22,640 --> 00:09:24,960 Speaker 1: It is saying that, like I can picture myself when 210 00:09:25,000 --> 00:09:27,160 Speaker 1: I am in my sixties or whatever, like cruising around 211 00:09:27,160 --> 00:09:30,080 Speaker 1: the world and Italy on some yacht thing or whatever. 212 00:09:30,320 --> 00:09:32,240 Speaker 2: You know, like have people go on those cruises and whatever. 213 00:09:32,400 --> 00:09:32,920 Speaker 2: That'd be great. 214 00:09:32,960 --> 00:09:35,640 Speaker 1: But I don't even want to think that far ahead 215 00:09:35,760 --> 00:09:39,840 Speaker 1: into the future, as much as I would want to 216 00:09:39,840 --> 00:09:42,320 Speaker 1: put an age on when I'm going to retire. I 217 00:09:42,360 --> 00:09:44,200 Speaker 1: think I might be one of those people that's just 218 00:09:44,280 --> 00:09:48,240 Speaker 1: going until I fucking drop dead. I've seen videos of 219 00:09:48,320 --> 00:09:52,480 Speaker 1: like Richard Branson, and I've spoken with Mark Boris about 220 00:09:52,760 --> 00:09:56,000 Speaker 1: like retiring, and Mark says like, I'm going until I'm 221 00:09:56,080 --> 00:09:59,200 Speaker 1: literally dropped out, and the same with Richard Branson. I 222 00:09:59,240 --> 00:10:01,320 Speaker 1: think that's it's just going to be me and who 223 00:10:01,320 --> 00:10:04,320 Speaker 1: I am. I don't see myself ever stopping, but when 224 00:10:04,320 --> 00:10:05,800 Speaker 1: my body stops me, I'll stop. 225 00:10:05,960 --> 00:10:08,360 Speaker 2: Yeah, how about that forty? 226 00:10:08,400 --> 00:10:14,160 Speaker 3: How about that forty? Last question for today? How often 227 00:10:14,320 --> 00:10:16,600 Speaker 3: do you have a sale? I'm really worried that I 228 00:10:16,640 --> 00:10:19,120 Speaker 3: have too many and that it makes my business cheap. 229 00:10:19,520 --> 00:10:22,960 Speaker 1: Great question, and I did do a whole main episode 230 00:10:22,960 --> 00:10:26,520 Speaker 1: on this. If you listen to my discount Codes episodes, 231 00:10:26,559 --> 00:10:28,959 Speaker 1: like I talk about discount codes and sales, So you 232 00:10:29,000 --> 00:10:30,679 Speaker 1: want to hear this more in depth. By all means, 233 00:10:30,679 --> 00:10:33,000 Speaker 1: go and listen to that. But how often do we 234 00:10:33,120 --> 00:10:35,480 Speaker 1: have a sale? I want to say not that often. 235 00:10:36,160 --> 00:10:39,000 Speaker 1: We just did one for like the end of financial year, 236 00:10:39,080 --> 00:10:41,760 Speaker 1: but we called it started financial Year, which was just 237 00:10:41,760 --> 00:10:43,640 Speaker 1: this fun little idea that we had, so we called 238 00:10:43,679 --> 00:10:44,719 Speaker 1: it softie instead of. 239 00:10:44,679 --> 00:10:45,880 Speaker 2: Like efy sale. 240 00:10:46,480 --> 00:10:51,560 Speaker 1: And then we will generally participate in Black Friday and 241 00:10:51,600 --> 00:10:54,440 Speaker 1: then Boxing Day. I'd say they're like our main three. 242 00:10:54,520 --> 00:10:57,440 Speaker 1: There are so many sales periods throughout the year. You 243 00:10:57,440 --> 00:10:59,400 Speaker 1: can choose which ones you want to jump in or 244 00:10:59,400 --> 00:11:01,840 Speaker 1: which ones you you don't. But I feel like Black 245 00:11:01,840 --> 00:11:03,880 Speaker 1: Friday and Boxing Day are huge ones and they're really 246 00:11:03,920 --> 00:11:06,120 Speaker 1: close together, so be mindful of that. And I think 247 00:11:06,120 --> 00:11:08,480 Speaker 1: it's good doing an end of financial year or start 248 00:11:08,480 --> 00:11:10,720 Speaker 1: a financial year one because it's smack bang in the middle. 249 00:11:11,160 --> 00:11:13,240 Speaker 2: And then pick and choose like we do random ones. 250 00:11:13,240 --> 00:11:15,760 Speaker 1: When we moved warehouse, we did a moving warehouse sale. 251 00:11:16,840 --> 00:11:20,680 Speaker 1: But yeah, i'd say like three a year. Four pick 252 00:11:20,720 --> 00:11:22,440 Speaker 1: and choose, and then you can treat your customers in 253 00:11:22,520 --> 00:11:24,960 Speaker 1: other ways with smaller discounts throughout the year when you 254 00:11:25,000 --> 00:11:26,880 Speaker 1: aren't having that big sales period. 255 00:11:27,440 --> 00:11:29,160 Speaker 3: Think of this way you don't want to be Nicki Minaj, 256 00:11:29,280 --> 00:11:31,240 Speaker 3: jump on every song you want to be beonce into 257 00:11:31,280 --> 00:11:32,360 Speaker 3: a feature here and there. 258 00:11:32,600 --> 00:11:37,640 Speaker 2: I love no shade to Nicki Minaj. 259 00:11:39,400 --> 00:11:42,120 Speaker 1: Anyway, my friends, that is another bonus EP of Big 260 00:11:42,160 --> 00:11:46,000 Speaker 1: Business Out the Door. I'll be back on Monday with 261 00:11:46,120 --> 00:11:48,800 Speaker 1: a main episode, and in the meantime, feel free to 262 00:11:48,880 --> 00:11:51,520 Speaker 1: stay up to date with me over on Insta. 263 00:11:51,640 --> 00:11:53,160 Speaker 2: Thanks Xander for joining me once again.