WEBVTT - Your First Hire Can Make Or Break Your Business 0:00:04.120 --> 0:00:06.840 Hi, I'm Britney Saunders and welcome to Big Business, the 0:00:06.880 --> 0:00:09.480 place where business is far from boring. And today I'm 0:00:09.520 --> 0:00:12.719 recording on gaddig or Land. Now I somehow manage to 0:00:12.760 --> 0:00:15.480 build an empire from the garage underneath my house and 0:00:15.560 --> 0:00:17.840 I'm here to share it all with you, from the wins, 0:00:18.000 --> 0:00:22.279 the mistakes, the challenging times and funny moments in between. So, 0:00:22.320 --> 0:00:25.279 whether you're in business already, perhaps you're not in the 0:00:25.320 --> 0:00:27.560 game at all, Maybe you're just looking for some inspiration, 0:00:27.880 --> 0:00:30.680 or you simply just want to hear the tea, this 0:00:30.760 --> 0:00:33.839 is the podcast for you. Coming up on today's episode, 0:00:33.880 --> 0:00:37.080 I'm going to be talking all things making that first hire, 0:00:37.280 --> 0:00:39.959 or if you've already got your first hire, making the 0:00:40.000 --> 0:00:43.760 next higher, knowing when to take the leap to make 0:00:43.800 --> 0:00:46.920 your first hire, or knowing and being able to recognize 0:00:47.200 --> 0:00:49.800 when you're ready for that next role to come into 0:00:49.800 --> 0:00:53.760 the business. Hiring people is the scariest and one of 0:00:53.800 --> 0:00:56.280 the biggest. I was going to say the riskiest, but 0:00:56.400 --> 0:00:59.800 is that really a word. The riskiest things, most risky 0:00:59.840 --> 0:01:03.760 things things in business. It's petrifying and when you're starting out, 0:01:03.800 --> 0:01:06.360 you have no idea what you're doing and it all 0:01:06.360 --> 0:01:08.679 seems so scary, and I'm right there with you. It 0:01:08.680 --> 0:01:11.040 doesn't matter if you're hiring your first or your second employee, 0:01:11.120 --> 0:01:16.680 or hiring year seventieth. It's never not scary, and there's 0:01:16.720 --> 0:01:19.720 a lot of risks involved. So let's just jump into 0:01:19.760 --> 0:01:22.640 it and talk all things hiring, what to do, what 0:01:22.800 --> 0:01:24.960 not to do, and all the mistakes that I've made 0:01:25.360 --> 0:01:27.440 in the years of hiring people at FATE. So let's 0:01:27.480 --> 0:01:33.640 just get down to business. I've said this before and 0:01:33.640 --> 0:01:37.200 I'll say it again. Hiring people and dealing with staff 0:01:37.360 --> 0:01:40.520 is the hardest part of business. I've said it a 0:01:40.560 --> 0:01:42.760 billion times and I'll sing it from the rooftops, and 0:01:42.800 --> 0:01:45.880 I think every business owner out there will agree with me. 0:01:46.800 --> 0:01:51.120 Staffing in general, dealing with real people in your business, 0:01:51.120 --> 0:01:53.920 in their day to day lives, their feelings, their thoughts. 0:01:54.320 --> 0:01:57.160 You have to be mindful of everything. It is the 0:01:57.320 --> 0:02:01.600 hardest part of business. I will take going missing, having 0:02:01.600 --> 0:02:05.600 to pay huge tax bills, you know, logistics, things going wrong. 0:02:05.680 --> 0:02:08.280 I will take all of that any day over staffing. 0:02:08.360 --> 0:02:11.080 It's the hardest part of business. And the thing with 0:02:11.240 --> 0:02:14.240 it is it's you can't avoid it. If you're wanting 0:02:14.280 --> 0:02:15.760 to start a business and you're wanting it to grow, 0:02:15.800 --> 0:02:18.200 You're gonna have to deal with staffing, and it's never 0:02:18.240 --> 0:02:20.959 gonna be easy for anyone. You are always going to 0:02:21.000 --> 0:02:24.240 have issues no matter what business you're running. And I 0:02:24.639 --> 0:02:28.880 so vividly remember when I started Fate, and you all 0:02:28.880 --> 0:02:31.160 know surely by this point, I started it in the 0:02:31.200 --> 0:02:33.520 garage at the bottom of my house. I say that. 0:02:33.560 --> 0:02:36.000 I literally say that at the start of every episode. 0:02:36.240 --> 0:02:39.080 Underneath the house. Yeah, like it was like a townhouse thing, 0:02:39.160 --> 0:02:40.840 you know how the garage is like the bottom floor. 0:02:41.360 --> 0:02:43.919 I started Fate in there, and we had the double 0:02:43.960 --> 0:02:46.880 garage and Aj was my new boyfriend at the time, right, 0:02:47.160 --> 0:02:49.440 and so he'd moved in with me because he was 0:02:49.480 --> 0:02:51.440 living at home at the time because he just moved 0:02:51.480 --> 0:02:54.000 back from working in the mines or whatever, and he 0:02:54.040 --> 0:02:55.480 moved in with me, and so we both had a 0:02:55.480 --> 0:02:57.880 car spot under my house. And when I started FAT, 0:02:57.919 --> 0:02:59.200 I said, sorry, but you're gonna have to park on 0:02:59.200 --> 0:03:02.000 the street because I wanted to keep my car spot. 0:03:02.040 --> 0:03:04.640 And then I set up Fate in his car spot, 0:03:04.680 --> 0:03:06.280 and like he was like a really big shed for 0:03:06.320 --> 0:03:08.680 a townhouse. So I set up the whole thing in there. 0:03:08.960 --> 0:03:11.720 I had my packing table with a little stool at it. 0:03:11.960 --> 0:03:13.840 I had some plastic tubs on the ground with my 0:03:13.880 --> 0:03:15.520 stock in it. And then I had a little photo 0:03:15.560 --> 0:03:17.800 shoot backdrop and I would quite literally just get girls 0:03:17.840 --> 0:03:19.560 that I knew that lived in Newcastle to come and 0:03:19.600 --> 0:03:21.679 I'd take all the photos. I did everything from there, 0:03:22.000 --> 0:03:24.639 and then we had a spare bedroom as well, like upstairs, 0:03:25.040 --> 0:03:27.520 and that's where we would do like more office admin 0:03:27.639 --> 0:03:29.799 kind of stuff. But it was just all at home. 0:03:30.200 --> 0:03:34.560 And I hired my first employee to work at my 0:03:34.680 --> 0:03:37.040 house with me. And now do I think about it, 0:03:37.080 --> 0:03:39.320 Like was I even allowed to have a business set 0:03:39.360 --> 0:03:42.520 up in my garage? I never even looked up, Like 0:03:42.680 --> 0:03:44.960 if I was legally allowed to do that, who knows, 0:03:44.960 --> 0:03:48.000 But I fucking did it anyway. Don't tell the government, 0:03:48.120 --> 0:03:49.280 like I don't know if he's roos to get some 0:03:49.280 --> 0:03:52.480 sort of special license like I got insurance, but who knows. Anyway, 0:03:52.520 --> 0:03:55.560 I did it anyway. And so I hired my first 0:03:55.640 --> 0:03:58.800 employee to come and can you imagine me explaining that 0:03:58.840 --> 0:04:00.720 to her, like, yeah, she's just going to be coming 0:04:00.760 --> 0:04:02.920 to my house a few days a week to help 0:04:02.960 --> 0:04:05.960 me pack the orders. And that's exactly how it went. 0:04:06.000 --> 0:04:08.720 For me, I have a lot of people ask me 0:04:09.200 --> 0:04:11.640 when you are making your first hire for your business. 0:04:11.640 --> 0:04:15.080 If you've started a business yourself and you're doing everything yourself, 0:04:15.520 --> 0:04:18.840 what is the first position that you hire for? What 0:04:19.040 --> 0:04:22.719 is their job? My advice is always that first hire 0:04:22.800 --> 0:04:25.960 needs to come on board as an all rounder. That's 0:04:25.960 --> 0:04:28.880 how I would describe my first hire, almost like an 0:04:28.920 --> 0:04:31.880 assistant to everything that you're doing, and they're just coming 0:04:31.920 --> 0:04:35.440 on to do an extremely broad role. So my first 0:04:35.520 --> 0:04:38.800 hire was a casual and her role was an all rounder. 0:04:38.920 --> 0:04:40.960 She was going to help me pack orders, she was 0:04:40.960 --> 0:04:43.120 going to help me with customer service emails, she was 0:04:43.120 --> 0:04:45.760 going to help me processing returns, she was going to 0:04:45.800 --> 0:04:48.719 help me writing Instagram captions. She was going to help 0:04:48.720 --> 0:04:50.279 me when we're going out and about in the streets 0:04:50.279 --> 0:04:53.919 and Newcastle doing our photoshoots for the social media. She 0:04:54.040 --> 0:04:56.240 came on board as an all rounder. And that is 0:04:56.320 --> 0:04:59.080 always depending on what kind of business you've started up, obviously, 0:04:59.120 --> 0:05:00.960 but if you've got a business where you're just doing 0:05:01.000 --> 0:05:03.159 everything yourself, your first hire is just going to be 0:05:03.160 --> 0:05:05.360 someone that's going to help you do all those things. Now, 0:05:05.440 --> 0:05:09.320 I remember being so petrified when I was making my 0:05:09.360 --> 0:05:12.360 first hire that I didn't know who to hire, and 0:05:12.400 --> 0:05:16.400 I don't know how it came about, but AJ's mom, 0:05:16.760 --> 0:05:19.320 AJ's mum's friend had a daughter who was looking for 0:05:19.360 --> 0:05:21.520 a job, so that's how it came about. And I 0:05:21.520 --> 0:05:23.680 feel like a lot of people with their first hire, 0:05:23.720 --> 0:05:26.880 they will always hire someone they know, their friend's friend, family, 0:05:26.920 --> 0:05:30.799 friend's cousin, whatever. And that's fine. I wouldn't advise hiring 0:05:30.839 --> 0:05:33.680 people that you know now in twenty twenty five, but 0:05:33.720 --> 0:05:35.880 that's because I've done it. Like I've been there, done that. 0:05:35.920 --> 0:05:37.440 We all do it. We hire people that we know. 0:05:38.240 --> 0:05:40.880 So I had AJ's mum's friend's daughter come and work 0:05:40.880 --> 0:05:44.120 with me, like three days a week, casual, and my 0:05:44.320 --> 0:05:47.240 fears at that time were number one, I'm not what 0:05:47.279 --> 0:05:49.120 if I run out of money and I can't pay 0:05:49.120 --> 0:05:52.120 her one week? And number two, what if I run 0:05:52.160 --> 0:05:56.359 out of tasks for her to do. But my advice 0:05:57.080 --> 0:06:00.640 on that is you've got to see hiring your first employee, 0:06:00.720 --> 0:06:04.599 especially as an asset and not like a cost. Because 0:06:04.640 --> 0:06:07.680 my first thoughts were this is going to cost me money, 0:06:07.839 --> 0:06:09.760 what if I don't have enough to pay her kind 0:06:09.800 --> 0:06:11.479 of thing. But what I didn't think at the time 0:06:11.520 --> 0:06:13.440 because I was so new to business and young and 0:06:13.480 --> 0:06:16.200 didn't know what I was doing. Is by having her 0:06:16.240 --> 0:06:19.920 come in and take tasks away from me and help 0:06:19.960 --> 0:06:22.440 me do things that would take up normally my whole day, 0:06:23.160 --> 0:06:26.599 I could then spend my time doing different tasks that 0:06:26.640 --> 0:06:30.159 would bring in more revenue into the business. So instead 0:06:30.160 --> 0:06:32.520 of me having to reply to our customer service emails 0:06:32.520 --> 0:06:35.120 all day, I could maybe spend that time while she's 0:06:35.200 --> 0:06:38.960 replying to them, maybe making some more Instagram reels, which 0:06:39.040 --> 0:06:41.560 might get us more sales and bring more money in. 0:06:42.360 --> 0:06:44.120 And that's what you have to see staff as is 0:06:44.160 --> 0:06:48.280 it's an asset to your company. It's not a cost, like, yes, 0:06:48.320 --> 0:06:50.520 it's going to cost you, but they're essentially going to 0:06:50.720 --> 0:06:54.040 generate you more revenue. And if they're not generating revenue 0:06:54.200 --> 0:06:56.279 directly through their job, you know, if they're not the 0:06:56.279 --> 0:06:58.640 one posting all the content that's getting all the sales, 0:06:58.680 --> 0:07:01.040 they're going to be doing tasks so that you can 0:07:01.080 --> 0:07:03.760 generate more money for your business. And that's something I 0:07:03.760 --> 0:07:05.720 didn't think back then because I was young and stupid 0:07:05.760 --> 0:07:07.160 and didn't know what I was doing. I know, I 0:07:07.320 --> 0:07:09.720 say that, but it's true, like I had no idea 0:07:10.080 --> 0:07:11.600 I remember saying to a j I'm my god, what 0:07:11.640 --> 0:07:14.240 do I get her to do? And like this is 0:07:14.280 --> 0:07:16.000 before we had like any of the platforms that we 0:07:16.080 --> 0:07:18.120 use now. And I went to kmart and I bought 0:07:18.160 --> 0:07:22.440 a little a little whiteboard like no bigger than I 0:07:22.440 --> 0:07:25.840 don't know, three laptops put together, just precise reference, all 0:07:25.840 --> 0:07:28.160 this screen in front of me. And every day that 0:07:28.200 --> 0:07:29.920 she was coming in and it was like a Monday 0:07:29.960 --> 0:07:32.880 and a Thursday or whatever, I'd get a whiteboard marker 0:07:32.920 --> 0:07:35.360 and in dot points, I would write her daily tasks. 0:07:35.920 --> 0:07:38.440 And I always think of that and I just can 0:07:38.480 --> 0:07:40.600 still see that little whiteboard and I'd be like, right 0:07:40.680 --> 0:07:43.360 back to emails, go to the po box and collect 0:07:43.400 --> 0:07:45.800 our returns, do the returns. And that's how I would 0:07:45.840 --> 0:07:48.520 write out her day to day to do list because 0:07:48.520 --> 0:07:50.760 it was so simple back then, and that's all it 0:07:50.800 --> 0:07:53.160 really has to be. I think when it comes to 0:07:53.160 --> 0:07:55.840 getting your first employee, and if you're looking up online 0:07:55.880 --> 0:07:59.320 and you're reading all about workplaces, it can feel really overwhelming, 0:07:59.680 --> 0:08:02.880 you know, like needing to have everything like perfect and amazing. 0:08:02.960 --> 0:08:05.840 But just keep it simple with your first employee. Don't 0:08:05.840 --> 0:08:08.400 overcomplicate it for you. Don't over complicate it for them. 0:08:09.280 --> 0:08:13.360 And my advice would be, especially if you're wanting to 0:08:13.480 --> 0:08:19.760 grow your business, hire someone who is open to change. 0:08:19.920 --> 0:08:23.880 A lot of people hate change. I've learned I even 0:08:24.240 --> 0:08:26.880 years ago, Oh this could be another fucking video if 0:08:26.880 --> 0:08:28.520 you really want to just keep it in the bank. 0:08:29.920 --> 0:08:32.760 If there's one thing that I've learned being an employer 0:08:32.840 --> 0:08:36.040 for so many years now is whilst there are a 0:08:36.080 --> 0:08:38.280 lot of people who are open to change, a lot 0:08:38.360 --> 0:08:41.400 of people hate change. A lot of people hate change. 0:08:41.400 --> 0:08:43.280 And if you're going to work for a company that 0:08:43.480 --> 0:08:46.000 is growing, there's going to be so much change and 0:08:46.040 --> 0:08:48.080 some people aren't going to know how to deal with it. 0:08:48.760 --> 0:08:52.720 I'll never ever forget when I was, like when Fate 0:08:52.840 --> 0:08:55.320 was really smaller, I only had a couple of staff members. 0:08:55.320 --> 0:08:59.160 I had one person working for me, and they came 0:08:59.240 --> 0:09:02.080 out of their way to come up to me and say, like, 0:09:02.080 --> 0:09:04.120 I don't remember what we were having a conversation about, 0:09:04.400 --> 0:09:07.040 but they said, I don't deal well with change, and 0:09:07.200 --> 0:09:11.840 I hate change. And I just remember being gobsmacked because 0:09:12.280 --> 0:09:15.240 like we'd moved warehouse, and like the company was changing 0:09:15.320 --> 0:09:17.840 and we were hiring more people, and she was upset 0:09:18.280 --> 0:09:21.480 with all the changes. That were happening, and I was like, well, 0:09:21.520 --> 0:09:23.960 why don't you just go work somewhere where nothing changes, 0:09:24.320 --> 0:09:27.160 like go work at a bank. People need to be 0:09:27.240 --> 0:09:30.120 mindful when they're applying to work with companies that are growing, 0:09:30.280 --> 0:09:32.680 especially if it's like a small business that like, for example, 0:09:32.679 --> 0:09:35.320 when I started Fate, I'm going to grow this thing. 0:09:35.440 --> 0:09:36.920 So I think people need to be mindful when they're 0:09:36.920 --> 0:09:40.880 applying for jobs in companies where shit is changing. But 0:09:40.960 --> 0:09:42.840 my advice would be when you are looking for that 0:09:42.880 --> 0:09:45.800 first hire, look for someone who's willing to grow with you, 0:09:46.320 --> 0:09:49.520 especially if your mindset is you want to grow your company, 0:09:49.559 --> 0:09:51.920 if you don't want things to stay the same. And 0:09:51.960 --> 0:09:55.680 you'd be surprised how many people don't like change. People naturally, 0:09:55.720 --> 0:09:58.320 I think, like routine and they like everything feeling the 0:09:58.360 --> 0:10:00.520 same and just showing up every day and doing same thing. 0:10:00.559 --> 0:10:03.200 Whereas in those early days of Fate, everyone that came 0:10:03.240 --> 0:10:05.160 on board with me, I was like, you're coming on 0:10:05.160 --> 0:10:07.280 on board as an all rounder and you're gonna have 0:10:07.320 --> 0:10:09.560 to We're doing whatever the day throws at us, because 0:10:09.679 --> 0:10:12.360 that's what a startup is like. It doesn't have the structure, 0:10:12.400 --> 0:10:16.160 it doesn't have XYZ and this is exactly what we 0:10:16.240 --> 0:10:18.360 do every day, and if people are after that, they 0:10:18.400 --> 0:10:20.520 need to go and work somewhere that is really big 0:10:20.520 --> 0:10:28.120 and established. Another question I get is like when do 0:10:28.240 --> 0:10:31.439 I know when to hire my first employee? Like at 0:10:31.440 --> 0:10:34.640 what point? Because there's no right and wrong, Like no 0:10:34.640 --> 0:10:36.920 one says at this point this is when you need 0:10:36.960 --> 0:10:40.240 to hire an employee. There's no book that says exactly 0:10:40.240 --> 0:10:43.040 when you need to hire someone. But my advice would 0:10:43.040 --> 0:10:45.960 be do everything yourself in the beginning, or if you 0:10:46.000 --> 0:10:47.599 know that when you start your business you're going to 0:10:47.640 --> 0:10:49.200 be busy straight off the bat, maybe you've got an 0:10:49.200 --> 0:10:51.600 audience or whatever. Sure you can get an employee straight away, 0:10:51.600 --> 0:10:54.000 but if you're doing everything yourself at the start, you 0:10:54.040 --> 0:10:56.600 need to get the employee when you feel like you 0:10:56.640 --> 0:11:00.800 can't do it anymore or you're at like your capacity 0:11:01.160 --> 0:11:03.520 when it comes to the tasks. And I would say 0:11:03.559 --> 0:11:06.840 as well, another sign of needing to get that person 0:11:06.920 --> 0:11:11.160 in is when you have other things that you want 0:11:11.200 --> 0:11:13.800 to get to but you never get to them, Like 0:11:13.840 --> 0:11:16.120 where you've got these tasks that you'd like to focus on. 0:11:16.160 --> 0:11:19.400 Maybe it's something more creative or product development or whatever. 0:11:19.720 --> 0:11:21.520 I have a major DJA V right now. I don't 0:11:21.520 --> 0:11:23.719 know why, by the way, I just thought i'll throw 0:11:23.760 --> 0:11:26.800 that out there. But when you're kind of so tied 0:11:26.880 --> 0:11:28.839 up in all the day to day tasks and you're 0:11:28.880 --> 0:11:32.400 pushing aside, like those things that you're passionate about, that's 0:11:32.400 --> 0:11:34.480 when you need an employee because you need them to 0:11:34.559 --> 0:11:38.200 come in and take those smaller tasks off you. You 0:11:38.320 --> 0:11:40.520 delegate to them, and you've got to become good at that, 0:11:40.559 --> 0:11:42.120 by the way, because it's really hard to let go 0:11:42.200 --> 0:11:44.400 of things when you feel like you're so in control. 0:11:44.880 --> 0:11:48.120 But when you feel like you're pushing important stuff aside, 0:11:48.360 --> 0:11:50.960 that's when you need a staff member. And I know 0:11:51.040 --> 0:11:53.960 how scary it is. And take your time with hiring us. 0:11:53.960 --> 0:11:56.760 Say this all the time. Take your time, ask questions, 0:11:56.800 --> 0:11:59.079 get to know them. Don't just jump into the first 0:11:59.120 --> 0:12:01.320 person that seems fun and like you'd be friends, because 0:12:01.360 --> 0:12:02.719 that's what I did back in the day. But I 0:12:02.760 --> 0:12:04.800 feel like again, we all do that when we're first 0:12:04.840 --> 0:12:07.400 time business owners. We just hire someone after speaking them 0:12:07.480 --> 0:12:10.240 for five minutes because we think they're fun. And I've 0:12:10.280 --> 0:12:12.120 been there and done that and I've never do it again. 0:12:12.840 --> 0:12:15.760 But you'll know when it's time for you to hire 0:12:15.800 --> 0:12:19.240 that first employee, because you'll even be thinking about it, 0:12:19.520 --> 0:12:22.680 you'll be talking about it to people. If you're like, 0:12:22.800 --> 0:12:25.320 I'm thinking of getting a staff member, that's the universe 0:12:25.360 --> 0:12:27.800 telling you, yes, this is the time that you need 0:12:27.840 --> 0:12:29.920 a staff member. If it's on your mind, if you're 0:12:29.960 --> 0:12:32.280 thinking about it, if you're thinking about what their role 0:12:32.320 --> 0:12:34.760 would be, that's the universe telling you, Yep, you need 0:12:34.760 --> 0:12:37.520 an employee now, and you'll thank yourself for it. Obviously, 0:12:37.559 --> 0:12:39.440 do your numbers, make sure you do have enough to 0:12:39.480 --> 0:12:41.760 pay them, you know, make sure the business is earning 0:12:41.840 --> 0:12:43.600 enough that you're going to be able to afford to 0:12:43.640 --> 0:12:46.240 pay them, and it will probably be one of the 0:12:46.240 --> 0:12:48.920 best things that you ever did. And then in terms 0:12:49.160 --> 0:12:52.720 of growing your team, like going from that one employee 0:12:53.040 --> 0:12:55.440 to then maybe the second one, and third and fourth. 0:12:56.080 --> 0:13:01.120 The crazy thing is like businesses predictable, but then again 0:13:01.240 --> 0:13:04.040 like so not predictable at all. I just can think 0:13:04.080 --> 0:13:06.680 back so vividly to when Fate first started and I 0:13:06.720 --> 0:13:09.840 had that first employee, and then within six months we 0:13:09.880 --> 0:13:12.479 moved out of the garage into our first little warehouse 0:13:12.800 --> 0:13:15.520 and it was at that warehouse and I then hired 0:13:15.720 --> 0:13:18.880 my second and third and fourth like casual employee, my 0:13:18.960 --> 0:13:23.520 first full timer, and business can just catch you off 0:13:23.520 --> 0:13:27.040 guard because like I never planned any of that, Like 0:13:27.120 --> 0:13:31.000 it just kept growing and I kept doing what felt 0:13:31.120 --> 0:13:34.079 right and just looking back now, like I can't believe 0:13:34.080 --> 0:13:36.600 I did all that because it was not a plan. 0:13:36.800 --> 0:13:40.320 And I think there's so much pressure, especially now, like 0:13:40.520 --> 0:13:42.800 being able to see all these businesses on social media. 0:13:42.800 --> 0:13:45.640 People can feel pressured to need to be doing the 0:13:45.679 --> 0:13:48.080 most and having all these team members. But my advice 0:13:48.120 --> 0:13:50.880 to anyone out there is just do what feels like 0:13:50.960 --> 0:13:53.200 the right decision for you and your business at the time. 0:13:53.320 --> 0:13:56.080 That's all I ever did with fate. And as for 0:13:56.160 --> 0:13:58.640 me when it came to getting that next employee and 0:13:58.679 --> 0:14:01.520 the next one after that, again, like I could just 0:14:02.160 --> 0:14:05.080 feel it in me waters Kidney, I could feel it 0:14:05.120 --> 0:14:09.000 in my waters. I know that's really weird Kathin King reference, 0:14:09.400 --> 0:14:11.760 but you can just sense when you know you need 0:14:11.800 --> 0:14:14.480 the next person, when you and that first all rounder 0:14:14.640 --> 0:14:18.080 are at your capacity again and maybe you're getting more orders, 0:14:18.160 --> 0:14:21.280 or you're getting more clients, or you just you can 0:14:21.400 --> 0:14:24.680 just tell when you need the help, and like that's 0:14:24.720 --> 0:14:27.600 when you make that plunge. And my advice always is 0:14:27.800 --> 0:14:30.880 especially if you're new, or you're hesitant, or you're worried 0:14:30.920 --> 0:14:33.600 about funds, hire them as a casual to begin with, 0:14:33.680 --> 0:14:35.920 say look, I can give you three days work definitely. 0:14:36.000 --> 0:14:38.120 Like remember that's what I would do. I'd write down 0:14:38.160 --> 0:14:39.360 what I could get them to help with. Look, I 0:14:39.360 --> 0:14:41.200 think I can definitely give you three days, and if 0:14:41.240 --> 0:14:45.280 there's someone that's wanting more, you can say, look, I'm 0:14:45.280 --> 0:14:47.840 gonna start you off on three days just to be safe, like, 0:14:48.080 --> 0:14:50.160 but then you might pick up a fourth day, you know, 0:14:50.200 --> 0:14:51.600 because with casual workers, you can be like, do you 0:14:51.600 --> 0:14:53.320 want to pick up another day tomorrow? And they're like sure, 0:14:53.400 --> 0:14:55.880 like if they're free. And then what I would do 0:14:56.000 --> 0:14:59.960 is hire those casual staff. And then if we got busier, 0:15:00.120 --> 0:15:02.000 busier and busier, and they just all of a sudden, 0:15:02.000 --> 0:15:04.280 we're working five days as a casual anyway, then I 0:15:04.360 --> 0:15:07.000 might look into putting them on full time. And that's 0:15:07.080 --> 0:15:10.040 exactly how I did it with Fate. Now, some of 0:15:10.080 --> 0:15:13.520 the scary things, I mean, I've said this a thousand 0:15:13.600 --> 0:15:17.680 billion times. Hiring people is so scary. And you'll have 0:15:17.720 --> 0:15:20.200 to listen to my episode with the interview Boss Girls 0:15:20.200 --> 0:15:22.640 if you haven't already, because we spoke about it a lot. 0:15:23.240 --> 0:15:25.160 That's a recent episode of Mind Just go find it. 0:15:25.680 --> 0:15:28.800 We spoke about just like how scary hiring people is, 0:15:29.920 --> 0:15:31.760 and you hear it all the time, and I say 0:15:31.760 --> 0:15:34.480 it all the time, like an employee, just one single 0:15:34.520 --> 0:15:38.320 employee can completely make your business. They can come in 0:15:38.480 --> 0:15:40.960 and just flip it on its head and turn it 0:15:41.000 --> 0:15:43.400 into the most amazing business ever and they can do 0:15:43.480 --> 0:15:46.720 wonders for you. But also someone can come in and 0:15:46.760 --> 0:15:50.600 completely ruin the entire business and workplace. And if that 0:15:50.760 --> 0:15:53.640 isn't petrifying, I don't know what is. It's a risk 0:15:53.800 --> 0:15:57.760 every time we hire someone. My advice is, especially as 0:15:57.800 --> 0:16:00.800 you're growing a team from two people to three to four, 0:16:01.280 --> 0:16:04.240 is you need it even start thinking beyond what the 0:16:04.280 --> 0:16:07.000 person is coming in to do. You know, we're always 0:16:07.000 --> 0:16:08.560 looking for people that can do the job and have 0:16:08.640 --> 0:16:10.640 the skills and whatever, But when you're adding more and 0:16:10.760 --> 0:16:13.520 more personalities into the mix, you've got to start thinking 0:16:13.520 --> 0:16:17.640 about personality hires. You've got to think of your current team, 0:16:17.760 --> 0:16:19.960 how they all work together, and then if you're adding 0:16:20.040 --> 0:16:22.160 someone else in, how are they going to fit into 0:16:22.240 --> 0:16:24.440 the team. Are they going to get along? Are they 0:16:24.480 --> 0:16:26.160 going to clash? Heads. And this is one of the 0:16:26.200 --> 0:16:29.320 really hard things actually about having a small business that 0:16:29.480 --> 0:16:31.680 is growing. You know, it's one thing to be a 0:16:31.680 --> 0:16:34.200 big corporate company where you've got two hundred people in 0:16:34.240 --> 0:16:36.400 an office and people don't even know each other kind 0:16:36.440 --> 0:16:38.480 of thing. But when you've got a small team working 0:16:38.520 --> 0:16:41.880 together every day closely, you've got to be so mindful 0:16:41.880 --> 0:16:45.320 with personalities when you're hiring. And it's just another part 0:16:45.360 --> 0:16:48.080 of business that I just never expected, and then it's 0:16:48.080 --> 0:16:50.080 turned out to be, like, such a big crucial part 0:16:50.080 --> 0:16:53.680 of our business now is team dynamics and who's going 0:16:53.720 --> 0:16:55.680 to get along with who? And is that person going 0:16:55.720 --> 0:16:58.240 to get upset by that person because that person comes along, 0:16:58.600 --> 0:17:01.400 comes across a lot more strong, whereas that person is 0:17:01.440 --> 0:17:03.440 more submissive. Like you've just got to think of all 0:17:03.480 --> 0:17:06.280 these things, and it's it's a lot, but I would 0:17:06.320 --> 0:17:09.720 be careful when your team is growing beyond that two, three, 0:17:09.880 --> 0:17:12.520 four and you're turning into a small team, you've got 0:17:12.520 --> 0:17:15.359 to be so selective with who you're hiring, because you 0:17:15.400 --> 0:17:18.000 could have an amazing team. Let's say, of there's four 0:17:18.040 --> 0:17:20.680 of you, you could bring in a new fifth person 0:17:20.760 --> 0:17:23.760 because you're getting so busy and everyone needs help, and 0:17:23.800 --> 0:17:26.119 that fifth person could fuck up the four of yours, 0:17:26.960 --> 0:17:29.960 like a new person can just walk in and ruin 0:17:30.000 --> 0:17:33.280 the whole team dynamic. I've witnessed it myself. People come 0:17:33.320 --> 0:17:36.239 in and screw up the whole team. Then you've got 0:17:36.280 --> 0:17:38.720 to figure out how you're gonna remove that person from 0:17:38.720 --> 0:17:41.480 the workplace and fix everything that they left behind. And 0:17:41.560 --> 0:17:44.920 it's not nice, and this is so real and it happens, 0:17:45.119 --> 0:17:48.480 and it's an unspoken reality of business. And I even 0:17:48.520 --> 0:17:50.879 get scared talking about this kind of stuff on like 0:17:50.960 --> 0:17:53.639 my Instagram and TikTok because I don't know, like you 0:17:53.640 --> 0:17:56.080 don't want to upset anyone, but it's such a big 0:17:56.119 --> 0:17:58.359 and real part of business. And I can tell you 0:17:58.440 --> 0:18:00.359 now there wouldn't be a business owner out there that 0:18:00.440 --> 0:18:04.199 has teams that hasn't dealt with stuff like that. The 0:18:04.280 --> 0:18:06.639 other thing that you've got to be super mindful of. 0:18:07.200 --> 0:18:09.760 And I think this is a phase that I'm in 0:18:09.840 --> 0:18:12.600 now with fate when our company has grown and grown 0:18:12.640 --> 0:18:15.480 and grown and grown, and luckily, like I'm not in 0:18:15.480 --> 0:18:17.920 that position, but I have spoken with business owner friends 0:18:17.960 --> 0:18:20.960 who have been in the position where your business has 0:18:21.400 --> 0:18:24.639 grown so astronomically, like over a couple of years or 0:18:24.680 --> 0:18:28.680 over twelve months where you over hire and where you've 0:18:28.800 --> 0:18:33.400 hired too many people. And then if you've just experienced 0:18:33.400 --> 0:18:37.399 this massive growth period and everything's going amazing, like nothing 0:18:37.400 --> 0:18:41.160 in business is guaranteed, like next week fate could plummet, 0:18:41.560 --> 0:18:45.800 like that's another petrifying thing about business. But what's even 0:18:45.880 --> 0:18:48.880 scarier is if you have an amazing year and let's 0:18:48.880 --> 0:18:51.080 say you go into twenty twenty five, and then all 0:18:51.119 --> 0:18:55.239 of a sudden, you know, you lose some relevancy or 0:18:55.440 --> 0:18:58.280 you know, people aren't shopping as much anymore. It's scary 0:18:58.400 --> 0:19:01.880 enough that your business can and kind of go into 0:19:01.960 --> 0:19:05.760 a flop era. But what's even scarier is if you've got, 0:19:05.800 --> 0:19:09.000 you know, twenty full time employees and your business is 0:19:09.040 --> 0:19:14.560 going quiet. And I've spoken to business owners, oh name names, 0:19:14.840 --> 0:19:17.680 but I've spoken to business owners who have reached out 0:19:17.720 --> 0:19:21.800 to me where they've been doing amazingly and they've hired 0:19:21.800 --> 0:19:24.159 a heap of people, and then they go into a 0:19:24.240 --> 0:19:27.040