1 00:00:04,120 --> 00:00:06,960 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:07,000 --> 00:00:09,800 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,800 --> 00:00:12,799 Speaker 1: recording on a wobby cool Land. Now I somehow manage 4 00:00:12,840 --> 00:00:15,480 Speaker 1: to build an empire from the garage underneath my house, 5 00:00:15,640 --> 00:00:17,520 Speaker 1: and I'm here to share it all with you, from 6 00:00:17,560 --> 00:00:21,280 Speaker 1: the wins, the mistakes, the challenging times and the funny 7 00:00:21,280 --> 00:00:24,640 Speaker 1: moments in between. So, whether you're in business already, perhaps 8 00:00:24,680 --> 00:00:26,520 Speaker 1: you're not in the game at all, Maybe you're just 9 00:00:26,560 --> 00:00:28,920 Speaker 1: looking for some inspo, or you simply just want to 10 00:00:28,920 --> 00:00:31,640 Speaker 1: hear the tea, this is the podcast for you. Coming 11 00:00:31,720 --> 00:00:35,000 Speaker 1: up on today's episode, I am going to be talking 12 00:00:35,040 --> 00:00:41,520 Speaker 1: about the realities of staff quitting. It stings, it's not fun, 13 00:00:42,000 --> 00:00:46,960 Speaker 1: and it's part of business that no business owner can avoid. 14 00:00:47,360 --> 00:00:50,239 Speaker 1: It's very easy when you're starting out in business to 15 00:00:50,320 --> 00:00:52,640 Speaker 1: think that you're never going to have anyone leave, because 16 00:00:52,680 --> 00:00:54,880 Speaker 1: maybe you think you're an awesome boss and that your 17 00:00:54,920 --> 00:00:57,600 Speaker 1: workplace is so great and what you have on offer 18 00:00:58,080 --> 00:01:00,520 Speaker 1: is the best. Why would anyone ever want to leave? 19 00:01:00,920 --> 00:01:03,840 Speaker 1: But the reality of it is is people are going 20 00:01:03,880 --> 00:01:06,480 Speaker 1: to come and go. So I want to talk about 21 00:01:06,520 --> 00:01:09,640 Speaker 1: it in depth today and I also want to talk 22 00:01:09,680 --> 00:01:13,560 Speaker 1: about the added layer of being in my position where 23 00:01:13,760 --> 00:01:17,200 Speaker 1: I'm a public facing company and I'm running my business 24 00:01:17,760 --> 00:01:20,880 Speaker 1: on social media and I have staff that are known 25 00:01:20,920 --> 00:01:24,480 Speaker 1: to the public, and what happens when someone leaves and 26 00:01:24,640 --> 00:01:28,040 Speaker 1: everyone on TikTok is commenting what happened to so and so, 27 00:01:28,760 --> 00:01:30,959 Speaker 1: what's the tea, what's the goss. I've got a lot 28 00:01:31,000 --> 00:01:33,240 Speaker 1: to say about it, So let's just get straight into 29 00:01:33,280 --> 00:01:40,560 Speaker 1: it now. To begin, I think one of the biggest 30 00:01:40,560 --> 00:01:45,199 Speaker 1: misconceptions about running a business is that when someone quits 31 00:01:45,280 --> 00:01:47,920 Speaker 1: it means that something went terribly wrong, Like I feel 32 00:01:47,960 --> 00:01:51,440 Speaker 1: like that's always the immediate thought or worse, and in 33 00:01:51,480 --> 00:01:56,600 Speaker 1: my particular position that it's tea, you know, like, ooh, 34 00:01:56,640 --> 00:01:58,640 Speaker 1: that person left, and I'm going to get to that. 35 00:01:58,720 --> 00:02:01,400 Speaker 1: I want to talk about, you know, not just Fate, 36 00:02:01,480 --> 00:02:05,400 Speaker 1: but all of these brands that have this weird public 37 00:02:05,520 --> 00:02:08,480 Speaker 1: facing vibe that we've all got going on, and how 38 00:02:08,680 --> 00:02:12,680 Speaker 1: interesting that is to navigate from the back end. But 39 00:02:13,600 --> 00:02:16,679 Speaker 1: nine times out of ten, it's not drama and it's 40 00:02:16,800 --> 00:02:22,440 Speaker 1: not tea. It's just life. So thinking back to I 41 00:02:22,440 --> 00:02:25,440 Speaker 1: guess when I first started Fate, but also thinking about 42 00:02:25,520 --> 00:02:29,760 Speaker 1: when anyone starts their business, for the first time. Someone 43 00:02:29,919 --> 00:02:34,320 Speaker 1: leaving probably isn't even a thought in anyone's mind. I mean, 44 00:02:34,360 --> 00:02:37,440 Speaker 1: maybe it is. I think. Maybe I'm not an overthinker. 45 00:02:37,639 --> 00:02:41,639 Speaker 1: And you know, when I started Fate, I never thought about, oh, 46 00:02:41,720 --> 00:02:44,360 Speaker 1: one day, you know, this first person that I've hired, 47 00:02:44,400 --> 00:02:47,640 Speaker 1: they might leave and that might make me feel a 48 00:02:47,639 --> 00:02:50,320 Speaker 1: certain type of way. But when we go into business, 49 00:02:50,360 --> 00:02:55,320 Speaker 1: where obviously very naive and it's all new, and you 50 00:02:55,400 --> 00:02:58,359 Speaker 1: don't really think into the future. I mean people now 51 00:02:58,440 --> 00:03:00,600 Speaker 1: probably do, But back when I start, I had faith. 52 00:03:01,400 --> 00:03:06,760 Speaker 1: There was not a thought beyond you know, me starting Fate. 53 00:03:07,480 --> 00:03:12,560 Speaker 1: And I remember when I had my first staff member leave. 54 00:03:12,720 --> 00:03:14,840 Speaker 1: It was the first staff member that i'd hired. She 55 00:03:14,960 --> 00:03:20,560 Speaker 1: started out as a casual. It was AJ's mum's friend's daughter, 56 00:03:20,880 --> 00:03:24,760 Speaker 1: you know, like a very personal sort of hire, and 57 00:03:24,800 --> 00:03:27,240 Speaker 1: she came on board as a casual. She came on 58 00:03:27,280 --> 00:03:31,800 Speaker 1: board as a casual just before Fate launched, and she 59 00:03:31,919 --> 00:03:34,720 Speaker 1: was kind of there helping me, like as an all rounder. 60 00:03:34,920 --> 00:03:38,560 Speaker 1: We were like doing lots of content before the launch, 61 00:03:39,120 --> 00:03:41,560 Speaker 1: and she came to the launch party and like helped 62 00:03:41,600 --> 00:03:43,720 Speaker 1: me set up all of that. And she was also 63 00:03:43,800 --> 00:03:46,560 Speaker 1: helping me at the time because I was very much 64 00:03:46,640 --> 00:03:49,839 Speaker 1: in my still influencer era where I was doing lots 65 00:03:49,880 --> 00:03:52,320 Speaker 1: of like brand deals like all the time, so I 66 00:03:52,360 --> 00:03:54,920 Speaker 1: always had like a lot of content to film for brands. 67 00:03:54,920 --> 00:03:57,160 Speaker 1: So we'd be going to seven to eleven and filming 68 00:03:57,200 --> 00:03:59,400 Speaker 1: like my skits that I was making for them. And 69 00:03:59,440 --> 00:04:01,560 Speaker 1: so she was there for the launch party and the 70 00:04:01,600 --> 00:04:04,360 Speaker 1: start of Fate, and she was great. She started off. 71 00:04:04,480 --> 00:04:07,760 Speaker 1: I don't think she ever became full time, but she 72 00:04:07,920 --> 00:04:10,760 Speaker 1: was a casual employee maybe two three days a week, 73 00:04:10,800 --> 00:04:14,200 Speaker 1: I think sometimes four, and she was the one employee 74 00:04:14,240 --> 00:04:18,840 Speaker 1: that I had working in my garage. But as Fate grew, 75 00:04:19,360 --> 00:04:22,359 Speaker 1: we moved out into the first little warehouse, like ninety 76 00:04:22,400 --> 00:04:24,800 Speaker 1: square meter warehouse, and it was at that warehouse that 77 00:04:24,880 --> 00:04:30,120 Speaker 1: I hired my second and third and fourth employee, or 78 00:04:30,120 --> 00:04:32,799 Speaker 1: maybe it was second and third and then the first 79 00:04:32,839 --> 00:04:36,120 Speaker 1: employee that I had. She decided that she was going 80 00:04:36,200 --> 00:04:39,360 Speaker 1: to leave, and it was because she wanted to go 81 00:04:39,520 --> 00:04:44,320 Speaker 1: and pursue I think becoming in Ambo. I can't exactly remember. 82 00:04:44,960 --> 00:04:49,240 Speaker 1: And that was obviously my first time dealing with someone 83 00:04:49,320 --> 00:04:52,200 Speaker 1: leaving to do something else, and I was so young, 84 00:04:52,240 --> 00:04:55,040 Speaker 1: I would have been twenty five or twenty six, I 85 00:04:55,080 --> 00:04:58,400 Speaker 1: don't know, and I don't think, like thinking back, I 86 00:04:58,400 --> 00:05:01,919 Speaker 1: don't think I took it person, but it is like 87 00:05:01,960 --> 00:05:04,479 Speaker 1: a different kind of emotion that you feel. And I 88 00:05:04,520 --> 00:05:08,200 Speaker 1: think especially if someone is like a really quite emotional person, 89 00:05:08,360 --> 00:05:11,239 Speaker 1: and if you're a really emotional person and you're getting 90 00:05:11,240 --> 00:05:14,159 Speaker 1: into business, it's going to be a whirlwind of emotions. 91 00:05:14,240 --> 00:05:18,400 Speaker 1: Because I would say that I'm not an emotional person, 92 00:05:18,960 --> 00:05:21,640 Speaker 1: and maybe that sometimes comes across as I'm quite cold. 93 00:05:22,720 --> 00:05:27,320 Speaker 1: But even being someone that isn't super deeper emotional, like 94 00:05:27,400 --> 00:05:30,720 Speaker 1: when someone leaves your business, it does bring up emotions. 95 00:05:30,880 --> 00:05:32,800 Speaker 1: And I can imagine for a lot of first time 96 00:05:32,839 --> 00:05:37,400 Speaker 1: business owners, you know that first person leaving to you know, 97 00:05:37,640 --> 00:05:41,640 Speaker 1: go and do something different, or pursue a business of 98 00:05:41,680 --> 00:05:44,279 Speaker 1: their own, or maybe they've gotten offered a job that's 99 00:05:44,279 --> 00:05:48,360 Speaker 1: similar but it pays way more. It it can hit 100 00:05:48,400 --> 00:05:51,640 Speaker 1: you like a ton of bricks. And this doesn't only 101 00:05:51,680 --> 00:05:55,039 Speaker 1: apply to people leaving, but business in general. It is 102 00:05:55,040 --> 00:05:59,080 Speaker 1: an emotional rollercoaster and you learn so much about yourself. 103 00:05:59,120 --> 00:06:01,280 Speaker 1: And I know I've said this million times on the pod, 104 00:06:01,360 --> 00:06:05,360 Speaker 1: but you know, owning and running a business will teach 105 00:06:05,400 --> 00:06:07,799 Speaker 1: you a lot of things in a lot of different 106 00:06:08,200 --> 00:06:11,760 Speaker 1: areas of the business, but I think above all, it 107 00:06:11,839 --> 00:06:16,960 Speaker 1: will teach you so much about yourself. I have learned 108 00:06:17,160 --> 00:06:21,599 Speaker 1: so much in my eight plus years of fate, obviously 109 00:06:21,680 --> 00:06:24,520 Speaker 1: when it comes to people leaving, but also just about 110 00:06:24,880 --> 00:06:28,359 Speaker 1: me and the way that I come across and the 111 00:06:28,400 --> 00:06:31,400 Speaker 1: way that people perceive me. And I definitely think that 112 00:06:31,600 --> 00:06:35,560 Speaker 1: dealing with staff leaving, it's one of those pivotal moments 113 00:06:36,000 --> 00:06:39,800 Speaker 1: every time it happens, where you learn so much about 114 00:06:39,920 --> 00:06:45,000 Speaker 1: how to handle situations, how to react, and you'll also learn, 115 00:06:45,120 --> 00:06:47,320 Speaker 1: you know, what could I do better next time? Because 116 00:06:47,880 --> 00:06:53,480 Speaker 1: you know, no one is perfect at doing anything ever, really, 117 00:06:53,520 --> 00:06:56,320 Speaker 1: and I think as business owners we can put a 118 00:06:56,400 --> 00:07:01,039 Speaker 1: lot of pressure on ourselves to be perfect at everything. 119 00:07:01,080 --> 00:07:05,359 Speaker 1: And that's something that I genuinely really struggle with, is 120 00:07:05,400 --> 00:07:07,680 Speaker 1: feeling like I need to be perfect. And when you 121 00:07:07,680 --> 00:07:10,960 Speaker 1: do have someone leave, even though it's not personal, it's 122 00:07:11,000 --> 00:07:12,480 Speaker 1: just business, at the end of the day, you know, 123 00:07:13,800 --> 00:07:18,240 Speaker 1: it does make you kind of question yourself and think, oh, like, 124 00:07:18,600 --> 00:07:21,360 Speaker 1: where did I go wrong? Or you know, could have 125 00:07:21,440 --> 00:07:24,920 Speaker 1: I done better? Or was I not supportive enough? These 126 00:07:24,920 --> 00:07:28,680 Speaker 1: are definitely those feelings that come up when someone leaves. 127 00:07:28,760 --> 00:07:31,920 Speaker 1: But yeah, I remember her leaving and I think I 128 00:07:31,960 --> 00:07:34,120 Speaker 1: did feel like a little bit hurt and upset because 129 00:07:34,120 --> 00:07:36,560 Speaker 1: this is my first time experiencing it. And you know, 130 00:07:36,640 --> 00:07:39,960 Speaker 1: if you're new in your business journey and you've got 131 00:07:39,960 --> 00:07:43,080 Speaker 1: someone who's leaving or they've left, and you know you're 132 00:07:43,080 --> 00:07:46,320 Speaker 1: taking it personally, just know that that's a really normal 133 00:07:46,360 --> 00:07:50,160 Speaker 1: feeling to have. I always say, you know, it's business 134 00:07:50,200 --> 00:07:52,480 Speaker 1: at the end of the day, and nothing is personal, 135 00:07:53,280 --> 00:07:56,160 Speaker 1: but when someone leaves, it can feel personal, especially if 136 00:07:56,160 --> 00:07:59,160 Speaker 1: you're you know, business is really small and you've worked 137 00:07:59,200 --> 00:08:01,640 Speaker 1: together and had a lot of fun and built a 138 00:08:01,640 --> 00:08:03,840 Speaker 1: lot of things together. You can't help it kind of 139 00:08:03,880 --> 00:08:07,440 Speaker 1: have that almost like breakup feeling. And I do know 140 00:08:07,680 --> 00:08:10,920 Speaker 1: like in those early days for me, maybe in the 141 00:08:10,960 --> 00:08:14,560 Speaker 1: first three years, when people would leave for whatever reason, 142 00:08:15,760 --> 00:08:18,400 Speaker 1: you would kind of have that like breakup feeling in 143 00:08:18,440 --> 00:08:21,360 Speaker 1: it and it's so weird. But over the years, as 144 00:08:21,400 --> 00:08:26,360 Speaker 1: Fate has grown and become quite a big company, I 145 00:08:26,360 --> 00:08:31,360 Speaker 1: think my mindset has definitely shifted a lot around people leaving, 146 00:08:31,760 --> 00:08:34,280 Speaker 1: and I think it's a really good thing to be 147 00:08:35,040 --> 00:08:39,319 Speaker 1: mindful of and just understanding of. When you start a business, 148 00:08:39,800 --> 00:08:43,680 Speaker 1: it's just inevitable that people are going to leave, people 149 00:08:43,720 --> 00:08:46,599 Speaker 1: are going to come and go, and that is just 150 00:08:46,720 --> 00:08:50,000 Speaker 1: part of it. And I think back as well to 151 00:08:50,640 --> 00:08:53,720 Speaker 1: myself when I was younger. If you've listened to enough 152 00:08:53,720 --> 00:08:57,880 Speaker 1: of my podcasts, you will know I had over twenty 153 00:08:58,280 --> 00:09:02,040 Speaker 1: jobs and I would get a job, and if I 154 00:09:02,120 --> 00:09:06,160 Speaker 1: didn't like it after three weeks, I would be back 155 00:09:06,160 --> 00:09:09,000 Speaker 1: on Seek applying for more jobs, and then I'd be 156 00:09:09,160 --> 00:09:11,520 Speaker 1: out of there and I would job hop and I 157 00:09:11,559 --> 00:09:15,000 Speaker 1: wouldn't give a shit. I was that employee that I 158 00:09:15,080 --> 00:09:19,160 Speaker 1: didn't give a crap what impact it had on the 159 00:09:19,200 --> 00:09:22,360 Speaker 1: business that I was working for, which I know sounds terrible, 160 00:09:22,800 --> 00:09:25,040 Speaker 1: but we're all looking out for ourselves at the end 161 00:09:25,040 --> 00:09:27,520 Speaker 1: of the day, you know, and employees are going to 162 00:09:27,559 --> 00:09:30,040 Speaker 1: look out for themselves, and I think it like circles 163 00:09:30,080 --> 00:09:32,360 Speaker 1: back as well to you know, when people say, like, 164 00:09:32,440 --> 00:09:34,400 Speaker 1: no one's going to care about your business as much 165 00:09:34,440 --> 00:09:36,839 Speaker 1: as you do. I know that sounds really harsh, but 166 00:09:36,960 --> 00:09:39,040 Speaker 1: in a sense it's true. It's not to say that 167 00:09:39,520 --> 00:09:44,079 Speaker 1: people just don't care. In general. You know, like you'll 168 00:09:44,200 --> 00:09:46,839 Speaker 1: find yourself having a lot of staff who care about 169 00:09:46,840 --> 00:09:49,319 Speaker 1: the business so much and like they work hard and 170 00:09:49,360 --> 00:09:53,320 Speaker 1: like they treat it like it's their own. But at 171 00:09:53,320 --> 00:09:56,160 Speaker 1: the end of the day. I think it's fair for 172 00:09:56,360 --> 00:10:00,119 Speaker 1: us as business owners to understand that, of course, everyone 173 00:10:00,200 --> 00:10:03,680 Speaker 1: is going to put themselves first always, you know, the 174 00:10:03,720 --> 00:10:07,400 Speaker 1: same way we put ourselves first always. Our team members 175 00:10:07,400 --> 00:10:09,960 Speaker 1: that work for us are always going to put themselves first. 176 00:10:10,280 --> 00:10:14,840 Speaker 1: And that is something that I well and truly accept, 177 00:10:15,040 --> 00:10:16,880 Speaker 1: you know. And it's very easy when you're a business 178 00:10:16,920 --> 00:10:19,480 Speaker 1: owner to let's say you've got someone that's worked for 179 00:10:19,520 --> 00:10:22,000 Speaker 1: you for two and a half years and they've had 180 00:10:22,000 --> 00:10:25,960 Speaker 1: a better opportunity come along. Maybe it's more pay, maybe 181 00:10:25,960 --> 00:10:29,040 Speaker 1: it's more flexibility, whatever it may be, and they've told 182 00:10:29,080 --> 00:10:30,800 Speaker 1: you I'm going to leave. And if you've got that 183 00:10:30,880 --> 00:10:34,360 Speaker 1: like two and a half year relationship there, it can 184 00:10:34,400 --> 00:10:36,040 Speaker 1: feel like, oh my god, how could they do this 185 00:10:36,080 --> 00:10:38,240 Speaker 1: to me? You know, I'm sure business owners feel this 186 00:10:38,280 --> 00:10:39,960 Speaker 1: all the time, like how could they do this? Like 187 00:10:40,160 --> 00:10:42,560 Speaker 1: we're working on all these big projects and we've just 188 00:10:42,600 --> 00:10:45,840 Speaker 1: started XYZ and she knows that I'm going to be 189 00:10:45,960 --> 00:10:48,920 Speaker 1: really you know, caught out and I'm going to be 190 00:10:49,040 --> 00:10:52,920 Speaker 1: fucked or whatever it may be. But I've really come 191 00:10:52,960 --> 00:10:57,680 Speaker 1: to be okay with understanding and accepting that everyone is 192 00:10:57,760 --> 00:10:59,880 Speaker 1: going to put themselves first at the end of the day, 193 00:11:00,000 --> 00:11:02,280 Speaker 1: and there is nothing wrong with that. We all have 194 00:11:02,400 --> 00:11:05,960 Speaker 1: to put ourselves first, and our staff have to put 195 00:11:06,000 --> 00:11:10,080 Speaker 1: themselves first, even if that means leaving and going on 196 00:11:10,120 --> 00:11:12,800 Speaker 1: a different journey and a different path. And I always 197 00:11:12,880 --> 00:11:16,200 Speaker 1: think back to my younger self. I never gave a shit. 198 00:11:17,640 --> 00:11:19,280 Speaker 1: That was a really bad trait that I had. I 199 00:11:19,320 --> 00:11:21,800 Speaker 1: was obviously young and immature. This is when I'm you know, 200 00:11:21,920 --> 00:11:24,240 Speaker 1: in my teens and into my early twenties, when I 201 00:11:24,280 --> 00:11:27,000 Speaker 1: was working in lots of different roles in different businesses. 202 00:11:27,080 --> 00:11:31,240 Speaker 1: But I was that person that would you know, text 203 00:11:31,640 --> 00:11:36,439 Speaker 1: and go, hey, fuck you guys. I would not actually 204 00:11:36,440 --> 00:11:38,600 Speaker 1: say that, but you know, I'm just like, hey, like 205 00:11:38,920 --> 00:11:40,400 Speaker 1: this is a working out for me, Like I've got 206 00:11:40,400 --> 00:11:43,040 Speaker 1: another job by And that was very much the way 207 00:11:43,080 --> 00:11:45,640 Speaker 1: that I operated back then. And I never gave a 208 00:11:45,720 --> 00:11:50,040 Speaker 1: crap about quitting. I never cared what mess I was 209 00:11:50,040 --> 00:11:52,800 Speaker 1: going to leave behind. I didn't care for you know, 210 00:11:52,960 --> 00:11:55,600 Speaker 1: doing a handover or anything like that. And that was 211 00:11:55,760 --> 00:11:58,920 Speaker 1: terrible of me, you know, but I think, you know, 212 00:11:59,080 --> 00:12:03,040 Speaker 1: I was nineteen or twenty and just didn't have a clue. 213 00:12:06,320 --> 00:12:08,800 Speaker 1: As the years have gone by and we've had people 214 00:12:08,800 --> 00:12:10,800 Speaker 1: come and go, We've had so many people come and 215 00:12:10,840 --> 00:12:13,000 Speaker 1: go over the years at Fate and of course, you know, 216 00:12:13,520 --> 00:12:18,400 Speaker 1: you want to create a workplace where people can come 217 00:12:18,440 --> 00:12:21,400 Speaker 1: to work and absolutely love it and stay for years 218 00:12:21,400 --> 00:12:23,079 Speaker 1: and years and years. And we do have quite a 219 00:12:23,120 --> 00:12:24,720 Speaker 1: lot of people that have been with us for many, 220 00:12:24,800 --> 00:12:28,720 Speaker 1: many years. But you have to accept the fact that 221 00:12:28,760 --> 00:12:31,160 Speaker 1: people are definitely going to come and go. That is 222 00:12:31,280 --> 00:12:36,400 Speaker 1: quite literally a part of business. And everyone is more 223 00:12:36,640 --> 00:12:40,800 Speaker 1: than able to put themselves first and if anything, you know, 224 00:12:41,440 --> 00:12:44,480 Speaker 1: I encourage that if someone was to come to me 225 00:12:44,880 --> 00:12:47,960 Speaker 1: today and say, hey, you know, I've been here for 226 00:12:48,000 --> 00:12:52,359 Speaker 1: three years, I've loved it, but I've got another opportunity, 227 00:12:53,040 --> 00:12:56,360 Speaker 1: or I think I'm gonna go out on my own 228 00:12:56,480 --> 00:12:59,439 Speaker 1: and start my own business. Who am I you know 229 00:12:59,679 --> 00:13:03,679 Speaker 1: to no, you can't or how dare you? Or how 230 00:13:03,720 --> 00:13:06,000 Speaker 1: could you do this to us? You know, I think 231 00:13:06,040 --> 00:13:10,360 Speaker 1: it's our responsibility as business owners to just accept the 232 00:13:10,360 --> 00:13:13,360 Speaker 1: realities of it and be happy for people. I preach 233 00:13:13,400 --> 00:13:15,720 Speaker 1: on this podcast all the time, like do what you 234 00:13:15,760 --> 00:13:18,959 Speaker 1: want and you know, love what you do, job you're 235 00:13:19,160 --> 00:13:22,600 Speaker 1: love don't love your job. If anyone's seeing that, TikTok. 236 00:13:23,080 --> 00:13:27,319 Speaker 1: But like I'm the biggest advocate for obviously going out 237 00:13:27,360 --> 00:13:29,760 Speaker 1: there in life and finding, you know, whatever it is 238 00:13:29,800 --> 00:13:32,920 Speaker 1: that brings you joy. And I think the hard part 239 00:13:33,240 --> 00:13:37,560 Speaker 1: of that is accepting as business owners that no matter 240 00:13:37,600 --> 00:13:40,679 Speaker 1: how hard we try or how awesome we think our 241 00:13:40,760 --> 00:13:45,080 Speaker 1: workplace is, it's not going to be for everyone. And 242 00:13:45,120 --> 00:13:47,920 Speaker 1: that's a really hard pill to swallow because you know, 243 00:13:48,280 --> 00:13:51,520 Speaker 1: we have so much pride in our businesses, We have 244 00:13:51,559 --> 00:13:54,880 Speaker 1: so much pride in the way that we structure them, 245 00:13:54,960 --> 00:13:57,360 Speaker 1: what we can offer to our teams, and it's a 246 00:13:57,440 --> 00:14:01,440 Speaker 1: really hard pill to swallow to think that, you know, 247 00:14:01,920 --> 00:14:05,360 Speaker 1: some people might work in our workplaces and not like 248 00:14:05,400 --> 00:14:08,000 Speaker 1: it for whatever reason. They may not like the work, 249 00:14:08,240 --> 00:14:11,360 Speaker 1: they may not like the people, They may not like 250 00:14:11,400 --> 00:14:14,240 Speaker 1: the hours. It might not be flexible enough for them, 251 00:14:14,520 --> 00:14:16,920 Speaker 1: they might not like the pay. You know, it can 252 00:14:16,960 --> 00:14:20,040 Speaker 1: be whatever reason. And that's a really, really hard peel 253 00:14:20,120 --> 00:14:22,680 Speaker 1: to swallow. But I think the sooner that we can 254 00:14:22,760 --> 00:14:25,560 Speaker 1: accept that, the better. You know, when someone's with us, 255 00:14:25,680 --> 00:14:30,120 Speaker 1: it's our responsibility to try our best to make them happy. 256 00:14:30,320 --> 00:14:32,760 Speaker 1: And I get asked all the time, you know what's 257 00:14:32,800 --> 00:14:35,240 Speaker 1: the hardest part of business. The hardest part of business 258 00:14:35,320 --> 00:14:39,080 Speaker 1: is staff staffing, And the reason for that is because 259 00:14:39,600 --> 00:14:41,720 Speaker 1: you know you're dealing with a lot of different people 260 00:14:42,080 --> 00:14:44,920 Speaker 1: from a lot of different walks of life, so many 261 00:14:44,960 --> 00:14:48,920 Speaker 1: different personalities, and it's just juggling and managing you know, 262 00:14:49,040 --> 00:14:55,360 Speaker 1: everyone's different expectations, their needs, their wants. People. Not getting 263 00:14:55,400 --> 00:14:59,200 Speaker 1: along those parts of business for me is the hardest part. 264 00:14:59,240 --> 00:15:01,400 Speaker 1: And I think we do do it really well at Fate. 265 00:15:01,760 --> 00:15:04,600 Speaker 1: But because we think we do it really well doesn't 266 00:15:04,640 --> 00:15:08,200 Speaker 1: mean that it's always going to be amazing for everyone. 267 00:15:08,280 --> 00:15:11,200 Speaker 1: You know, someone might come into your business today and 268 00:15:11,240 --> 00:15:13,560 Speaker 1: they might leave a month later because they might just go, 269 00:15:13,600 --> 00:15:15,520 Speaker 1: you know what, this isn't for me. Or they might 270 00:15:15,560 --> 00:15:18,200 Speaker 1: come into your business today, they might work there for 271 00:15:18,280 --> 00:15:20,360 Speaker 1: five years and then they might leave to go to 272 00:15:20,400 --> 00:15:25,320 Speaker 1: something else, And that's the reality. People come and go 273 00:15:25,560 --> 00:15:28,680 Speaker 1: in business, and it is just business at the end 274 00:15:28,720 --> 00:15:31,600 Speaker 1: of the day. I always say, you know, nothing in 275 00:15:31,680 --> 00:15:36,040 Speaker 1: business is personal. Now, of course, if someone makes something 276 00:15:36,160 --> 00:15:40,600 Speaker 1: personal in a workplace, then of course it's personal. But 277 00:15:40,760 --> 00:15:43,240 Speaker 1: at the end of the day, you know, I always say, like, 278 00:15:43,320 --> 00:15:46,400 Speaker 1: especially to my leadership team and people and culture, like 279 00:15:46,400 --> 00:15:49,400 Speaker 1: we're not saving lives out here at Fate, Like we're 280 00:15:49,400 --> 00:15:52,520 Speaker 1: giving it our best shot. We're selling clothes, you know, 281 00:15:52,680 --> 00:15:56,560 Speaker 1: We're not We're not saving lives as much as someone 282 00:15:56,720 --> 00:16:00,640 Speaker 1: leaving for whatever reason can feel personal and feel like, 283 00:16:00,720 --> 00:16:02,480 Speaker 1: oh my god, what did we do wrong? Where did 284 00:16:02,480 --> 00:16:05,240 Speaker 1: we go wrong? How could we have done better? It's 285 00:16:05,280 --> 00:16:08,360 Speaker 1: not personal. It's just business at the end of the day. 286 00:16:08,840 --> 00:16:12,560 Speaker 1: And if I could go back and tell myself before 287 00:16:12,600 --> 00:16:15,040 Speaker 1: I started Fate, you're gonna have a lot of challenges. 288 00:16:15,080 --> 00:16:16,760 Speaker 1: You're gonna have people come and go. There's going to 289 00:16:16,800 --> 00:16:20,040 Speaker 1: be emotions involved. Like I wish I could tell myself that, 290 00:16:20,440 --> 00:16:24,280 Speaker 1: But again, I think it's a part of a business's 291 00:16:24,360 --> 00:16:27,560 Speaker 1: journey to like go into it and not really know 292 00:16:27,600 --> 00:16:29,920 Speaker 1: what to expect, and then you deal with all of 293 00:16:29,960 --> 00:16:34,000 Speaker 1: these different parts of business and you learn from it. Now, 294 00:16:34,000 --> 00:16:35,600 Speaker 1: of course, you know, I can sit here and say 295 00:16:35,640 --> 00:16:38,400 Speaker 1: that nothing's personal, and you can only hope that when 296 00:16:38,480 --> 00:16:41,040 Speaker 1: someone is exiting a company that it's done in a 297 00:16:41,080 --> 00:16:45,080 Speaker 1: professional and nice way, and you know, everyone leaves on 298 00:16:45,160 --> 00:16:47,040 Speaker 1: good terms and it's like we wish you well and 299 00:16:47,080 --> 00:16:49,960 Speaker 1: wish you the best. But of course, like if there 300 00:16:49,960 --> 00:16:53,680 Speaker 1: ever is an instance where it's made personal for whatever reason, 301 00:16:53,800 --> 00:16:57,040 Speaker 1: then there is an opportunity for someone leaving to be personal. 302 00:16:57,120 --> 00:17:00,240 Speaker 1: If it boils down to you know, someone being whole 303 00:17:00,360 --> 00:17:03,160 Speaker 1: or saying nasty things or whatever. Then of course it's personal. 304 00:17:03,240 --> 00:17:07,240 Speaker 1: But again, like nine point nine times out of ten, 305 00:17:07,400 --> 00:17:10,800 Speaker 1: someone leaving a workplace isn't personal. It's just business at 306 00:17:10,840 --> 00:17:13,600 Speaker 1: the end of the day, and it's part of it now. 307 00:17:13,800 --> 00:17:18,000 Speaker 1: I think one of the most interesting parts in my 308 00:17:18,240 --> 00:17:22,160 Speaker 1: particular situation, and I've spoken about this in a previous 309 00:17:22,240 --> 00:17:24,320 Speaker 1: episode as well, where I was kind of talking about 310 00:17:25,440 --> 00:17:30,760 Speaker 1: like influencer and creator led and founded brands, is we 311 00:17:30,880 --> 00:17:35,040 Speaker 1: have this whole added element of having a public profile 312 00:17:35,080 --> 00:17:38,120 Speaker 1: when you're a business, Like there are so many businesses 313 00:17:39,000 --> 00:17:42,119 Speaker 1: out there, Like everywhere you look if you're driving around, 314 00:17:42,160 --> 00:17:45,040 Speaker 1: there's businesses everywhere right, Like I'm even looking out the 315 00:17:45,040 --> 00:17:47,320 Speaker 1: window now because I'm in my office and we're in 316 00:17:47,400 --> 00:17:50,639 Speaker 1: like an industrial estate and there's just like hundreds of 317 00:17:51,520 --> 00:17:54,439 Speaker 1: buildings in this one estate that we're in, and you know, 318 00:17:54,600 --> 00:17:57,119 Speaker 1: probably all of these companies in here, like all of 319 00:17:57,160 --> 00:18:00,960 Speaker 1: our neighbors, they don't have like a social profile where 320 00:18:01,200 --> 00:18:04,760 Speaker 1: the staff and the founders a visible And it's a 321 00:18:04,800 --> 00:18:07,199 Speaker 1: really unique position to be in. And I know that 322 00:18:07,240 --> 00:18:13,320 Speaker 1: we're seeing a rise of founder and employee being on 323 00:18:13,440 --> 00:18:16,399 Speaker 1: social media. And I said, I think in last week's 324 00:18:16,400 --> 00:18:20,760 Speaker 1: episode it's so dystopian. It is so dystopian to be 325 00:18:20,880 --> 00:18:24,359 Speaker 1: running a business, which you know, businesses are everywhere, but 326 00:18:24,480 --> 00:18:29,360 Speaker 1: to have this extra layer of me running my business 327 00:18:29,440 --> 00:18:32,320 Speaker 1: in the public eye. And I know that I one 328 00:18:32,400 --> 00:18:36,359 Speaker 1: hundred and ten percent created that for myself, Like I 329 00:18:36,440 --> 00:18:40,240 Speaker 1: sign up for this shit. But it does come with 330 00:18:40,320 --> 00:18:44,199 Speaker 1: its downfalls, like everything, like, it has its absolute peaks, 331 00:18:44,240 --> 00:18:48,119 Speaker 1: and it has its downfalls, and one of those being 332 00:18:48,480 --> 00:18:51,680 Speaker 1: if someone is in our content, and this doesn't apply 333 00:18:51,760 --> 00:18:54,200 Speaker 1: to me, like I've seen it with other it doesn't 334 00:18:54,200 --> 00:18:57,880 Speaker 1: apply to just me. I've seen it with other online 335 00:18:58,119 --> 00:19:01,600 Speaker 1: like TikTok and Instagram businesses as well. Is if a 336 00:19:01,640 --> 00:19:05,480 Speaker 1: staff member is known to the public and then they 337 00:19:05,680 --> 00:19:07,760 Speaker 1: are all of a sudden not in the content anymore, 338 00:19:08,600 --> 00:19:11,120 Speaker 1: or even if the company announces, you know, this person's 339 00:19:11,200 --> 00:19:14,439 Speaker 1: leaving because they were like a publicly known figure on 340 00:19:14,480 --> 00:19:19,719 Speaker 1: their social media, it can then create speculation online. And 341 00:19:19,760 --> 00:19:23,040 Speaker 1: I have one example actually, and I'm sure she doesn't 342 00:19:23,080 --> 00:19:26,320 Speaker 1: mind me saying it, but I think it wasn't I 343 00:19:26,320 --> 00:19:28,320 Speaker 1: don't think it was twenty twenty five. I think it 344 00:19:28,359 --> 00:19:30,600 Speaker 1: was it was in twenty twenty four. Towards the end 345 00:19:30,600 --> 00:19:34,720 Speaker 1: of twenty twenty four, April, who everyone knows, she had 346 00:19:34,800 --> 00:19:37,920 Speaker 1: an extended period of time off due to personal reasons, 347 00:19:37,960 --> 00:19:39,760 Speaker 1: and I think she ended up being off work for 348 00:19:39,800 --> 00:19:43,119 Speaker 1: around three months. And of course, when it's something like that, 349 00:19:43,880 --> 00:19:46,679 Speaker 1: I'm not going to go you know, announcing it on 350 00:19:46,720 --> 00:19:49,280 Speaker 1: social media like that April's going to be off work 351 00:19:49,320 --> 00:19:51,679 Speaker 1: for a while and she'll be back, you know, whenever 352 00:19:51,720 --> 00:19:55,320 Speaker 1: she's ready to come back. But because you know, April 353 00:19:55,400 --> 00:19:58,760 Speaker 1: is in our content, I started getting comments and messages 354 00:19:59,720 --> 00:20:03,240 Speaker 1: of people saying like, where's April, Where's April? And I 355 00:20:03,359 --> 00:20:06,000 Speaker 1: always like, I get it. I get why people ask that, 356 00:20:06,040 --> 00:20:09,320 Speaker 1: you know, because there she's like a character that everyone 357 00:20:09,359 --> 00:20:13,119 Speaker 1: knows on social media. But it's just really interesting to 358 00:20:13,400 --> 00:20:17,119 Speaker 1: navigate as a business owner because it's like, I'm not 359 00:20:17,160 --> 00:20:19,600 Speaker 1: gonna you know, get online and be like, look, everyone, 360 00:20:19,760 --> 00:20:21,719 Speaker 1: April's just off for the time being. She's got some 361 00:20:21,760 --> 00:20:24,159 Speaker 1: stuff going on in her personal life and she just 362 00:20:24,200 --> 00:20:28,359 Speaker 1: needs some time away from work. Because that's just weird, 363 00:20:28,480 --> 00:20:30,320 Speaker 1: you know, but it is the price that we pay 364 00:20:30,760 --> 00:20:35,879 Speaker 1: for choosing to have our team members on socials. But again, 365 00:20:36,359 --> 00:20:38,800 Speaker 1: I also think, you know, as much as it's fine 366 00:20:38,920 --> 00:20:42,480 Speaker 1: for people to ask that stuff, like where's April, she 367 00:20:42,520 --> 00:20:45,879 Speaker 1: hasn't been in the videos. It is really weird as well, 368 00:20:45,920 --> 00:20:49,240 Speaker 1: because you know, you wouldn't go into the local Bunnings 369 00:20:49,280 --> 00:20:51,639 Speaker 1: and be like, what happened to this person that I 370 00:20:51,760 --> 00:20:54,720 Speaker 1: used to see here? But now they're not here anymore. 371 00:20:54,800 --> 00:20:58,360 Speaker 1: Like people wouldn't go and ask that to any business, 372 00:20:58,400 --> 00:21:00,919 Speaker 1: and there's thousands of them when you down the street. 373 00:21:01,280 --> 00:21:05,120 Speaker 1: But again it's that you know, online and social presence 374 00:21:05,440 --> 00:21:10,919 Speaker 1: that creates that completely different connection. And you know, people 375 00:21:10,960 --> 00:21:13,840 Speaker 1: then feel, I guess like they can ask, you know, 376 00:21:13,920 --> 00:21:16,400 Speaker 1: where's so and so gone? And I think the hard 377 00:21:16,400 --> 00:21:18,879 Speaker 1: thing on my end dealing with that, of course people 378 00:21:18,880 --> 00:21:20,560 Speaker 1: can ask that. I still do think it's a bit 379 00:21:20,600 --> 00:21:23,600 Speaker 1: strange because you know, if someone's not in the content 380 00:21:23,640 --> 00:21:25,600 Speaker 1: anymore and they used to be like, you've just got 381 00:21:25,600 --> 00:21:30,880 Speaker 1: to automatically assume, right that something has gone on. Maybe 382 00:21:30,880 --> 00:21:33,760 Speaker 1: they need some personal time off, maybe they're on extended leave, 383 00:21:34,200 --> 00:21:37,240 Speaker 1: or maybe they've left to go somewhere else. Like those 384 00:21:37,320 --> 00:21:40,600 Speaker 1: are really just all the options. And I would assume 385 00:21:40,680 --> 00:21:43,160 Speaker 1: that before someone would comment or message be like, hey, 386 00:21:43,200 --> 00:21:45,160 Speaker 1: I notice so and so has gone from the videos. 387 00:21:45,280 --> 00:21:47,879 Speaker 1: Where are they? I would assume in my head that 388 00:21:47,880 --> 00:21:51,040 Speaker 1: that person would think maybe they've left, maybe they're really ill, 389 00:21:51,320 --> 00:21:53,720 Speaker 1: maybe they've got something personal going on, maybe they're on 390 00:21:53,760 --> 00:21:56,280 Speaker 1: a really long holiday, you know, because those are all 391 00:21:56,280 --> 00:21:58,399 Speaker 1: the options. And then it does make me think, you know, 392 00:21:59,080 --> 00:22:02,040 Speaker 1: do people just ask because then they think it's tea 393 00:22:02,560 --> 00:22:04,800 Speaker 1: And I think this is the bit that I don't 394 00:22:04,840 --> 00:22:08,600 Speaker 1: want to say it upsets me because that's the wrong word. 395 00:22:08,920 --> 00:22:11,840 Speaker 1: But this is the bit that gets me. And I'm 396 00:22:11,880 --> 00:22:14,080 Speaker 1: not speaking just about Fate, but you know, I've seen 397 00:22:14,160 --> 00:22:18,440 Speaker 1: other Australian businesses have staff come and go on socials, 398 00:22:18,480 --> 00:22:21,480 Speaker 1: and again, I totally accept the fact that this is 399 00:22:21,520 --> 00:22:23,359 Speaker 1: what we sign up for when we do show our 400 00:22:23,400 --> 00:22:26,040 Speaker 1: staff on socials. I've done a whole other episode about 401 00:22:26,080 --> 00:22:29,520 Speaker 1: this and like the perks and dangers of having staff 402 00:22:29,600 --> 00:22:32,200 Speaker 1: on social media, but it is one of the bits 403 00:22:32,200 --> 00:22:35,160 Speaker 1: that gets me just seeing people comment like, ooh did 404 00:22:35,200 --> 00:22:38,480 Speaker 1: you see so and so left so and so workplace? 405 00:22:38,560 --> 00:22:43,440 Speaker 1: Ooh I wonder what happened, like and I get it 406 00:22:43,640 --> 00:22:46,040 Speaker 1: because you know, there was someone once on the socials 407 00:22:46,560 --> 00:22:50,399 Speaker 1: and then they're gone. But also those people that like 408 00:22:50,520 --> 00:22:53,960 Speaker 1: leave those comments or like speculate about what could have happened, 409 00:22:54,840 --> 00:22:58,280 Speaker 1: I don't know if those people stop and think this 410 00:22:58,320 --> 00:23:02,800 Speaker 1: shit happens in workplaces every day in Australia and around 411 00:23:02,800 --> 00:23:07,399 Speaker 1: the world. People leave companies every single day, and it's 412 00:23:07,440 --> 00:23:10,800 Speaker 1: it's not tea. It's not drama, like I've been saying 413 00:23:10,840 --> 00:23:15,280 Speaker 1: this whole episode. It is just another part of business. 414 00:23:15,359 --> 00:23:17,879 Speaker 1: It's a real part of business. It happens all the time. 415 00:23:18,200 --> 00:23:21,040 Speaker 1: People come and go, and nine times out of ten 416 00:23:21,280 --> 00:23:25,560 Speaker 1: it's not tea or drama. It's just the circle of 417 00:23:25,680 --> 00:23:29,359 Speaker 1: life and business. And so that's one part I guess 418 00:23:29,359 --> 00:23:33,359 Speaker 1: of my position that I find really interesting to navigate 419 00:23:33,640 --> 00:23:36,359 Speaker 1: is you know, us having people on our socials and 420 00:23:36,359 --> 00:23:38,240 Speaker 1: then after a while they're not on there anymore because 421 00:23:38,240 --> 00:23:41,040 Speaker 1: they're probably gone to get a job somewhere else. And 422 00:23:41,080 --> 00:23:43,480 Speaker 1: you know, internally we've done like a beautiful send off 423 00:23:43,560 --> 00:23:46,920 Speaker 1: and you know, done a lunch and said like wish 424 00:23:46,960 --> 00:23:48,600 Speaker 1: you all the best, you know, get some flowers on 425 00:23:48,600 --> 00:23:51,399 Speaker 1: the last day, and then like I jump on social 426 00:23:51,400 --> 00:23:53,159 Speaker 1: media and people are like, oh, I noticed so and 427 00:23:53,160 --> 00:23:56,679 Speaker 1: so isn't there anymore? Like I wonder what happened, you know, 428 00:23:57,080 --> 00:23:59,879 Speaker 1: And this is absolutely the price that we pay for 429 00:24:00,160 --> 00:24:03,840 Speaker 1: choosing to have a public facing business. And I think 430 00:24:03,880 --> 00:24:06,800 Speaker 1: that's one thing that people should be aware of. We're 431 00:24:06,880 --> 00:24:09,840 Speaker 1: very much in this world of build a personal brand 432 00:24:09,880 --> 00:24:12,240 Speaker 1: and put your business and face online, but it comes 433 00:24:12,280 --> 00:24:16,399 Speaker 1: with so many risks, and that's one of them is 434 00:24:16,680 --> 00:24:21,120 Speaker 1: you know, people leaving eventually and the public noticing. And 435 00:24:21,560 --> 00:24:24,040 Speaker 1: internally you can do all the right things, and let's 436 00:24:24,040 --> 00:24:27,400 Speaker 1: say someone's been given a better opportunity somewhere else, which happens, 437 00:24:28,440 --> 00:24:31,720 Speaker 1: or maybe they're going to do something completely different, Maybe 438 00:24:31,720 --> 00:24:34,000 Speaker 1: they're going to work in a completely different role in 439 00:24:34,040 --> 00:24:37,159 Speaker 1: a completely different industry. Maybe they're going to study and 440 00:24:37,320 --> 00:24:39,520 Speaker 1: do something completely different. Maybe they're going out to start 441 00:24:39,520 --> 00:24:42,919 Speaker 1: their own business. That's all well and good, and you 442 00:24:42,960 --> 00:24:45,840 Speaker 1: deal with that internally, but then having that extra layer 443 00:24:46,040 --> 00:24:50,760 Speaker 1: of the social commentary is just a very interesting thing 444 00:24:50,920 --> 00:24:54,200 Speaker 1: to experience. And I think if anyone out there has 445 00:24:54,240 --> 00:24:57,080 Speaker 1: a business and you're creating content for it and you 446 00:24:57,240 --> 00:24:59,080 Speaker 1: think and yep, eventually I'm going to get the staff 447 00:24:59,080 --> 00:25:02,399 Speaker 1: on the socials, just be prepared and like understand the 448 00:25:02,480 --> 00:25:06,480 Speaker 1: risks because I think social media is obviously an amazing 449 00:25:07,680 --> 00:25:10,359 Speaker 1: thing for business, Like I have built my entire career 450 00:25:10,400 --> 00:25:12,239 Speaker 1: journey off the back of social media. But that's not 451 00:25:12,280 --> 00:25:17,480 Speaker 1: to say that it doesn't you know it doesn't come 452 00:25:17,520 --> 00:25:21,560 Speaker 1: with its downfalls. I mean everything does. So in conclusion, 453 00:25:21,920 --> 00:25:24,760 Speaker 1: I can't stress it enough. People coming and going is 454 00:25:24,800 --> 00:25:28,159 Speaker 1: a guaranteed part of business. And we can be cocky 455 00:25:28,160 --> 00:25:31,840 Speaker 1: as business owners and we can think it's the best 456 00:25:31,840 --> 00:25:35,040 Speaker 1: place to work. We've got the best training, the best support, 457 00:25:35,720 --> 00:25:38,159 Speaker 1: you know, the best facilities, whatever it may be. But 458 00:25:38,840 --> 00:25:40,760 Speaker 1: you have to accept that people are going to come 459 00:25:40,760 --> 00:25:43,120 Speaker 1: and go and not everyone's going to have the same 460 00:25:43,359 --> 00:25:47,119 Speaker 1: experience as everyone else in your company. I've got people 461 00:25:47,440 --> 00:25:50,679 Speaker 1: working here at Fate that have been here forever and 462 00:25:50,720 --> 00:25:52,879 Speaker 1: they'll tell you it's the best place that they've ever worked. 463 00:25:53,200 --> 00:25:55,240 Speaker 1: And I could also have someone who has worked here 464 00:25:55,240 --> 00:25:57,360 Speaker 1: and doesn't anymore, and I can guarantee you they would 465 00:25:57,359 --> 00:25:59,359 Speaker 1: say I didn't like it there at all, because that 466 00:25:59,600 --> 00:26:04,080 Speaker 1: is just life and reality. It's not tea, it's not drama. 467 00:26:04,240 --> 00:26:06,560 Speaker 1: That's just the reality of it. People will work in 468 00:26:06,600 --> 00:26:09,840 Speaker 1: the same company and have two completely different experiences, and 469 00:26:09,880 --> 00:26:13,040 Speaker 1: that doesn't just apply to Fate. That applies to every 470 00:26:13,119 --> 00:26:16,800 Speaker 1: single workplace out there. I think it's important for us 471 00:26:16,840 --> 00:26:21,240 Speaker 1: to remind ourselves as business owners that someone leaving is 472 00:26:21,280 --> 00:26:24,720 Speaker 1: not personal. Even if it feels personal, it can sting. 473 00:26:25,240 --> 00:26:28,520 Speaker 1: It can feel like rejection, especially when you've trained them. 474 00:26:28,560 --> 00:26:32,200 Speaker 1: And I've always thought of people in service based industries 475 00:26:32,240 --> 00:26:35,040 Speaker 1: in particular when it comes to people leaving. I feel 476 00:26:35,080 --> 00:26:37,280 Speaker 1: like it's becoming more and more common. I can use 477 00:26:37,320 --> 00:26:40,960 Speaker 1: hairdressers as an example that, you know, you put a 478 00:26:40,960 --> 00:26:45,240 Speaker 1: lot of time and effort and energy into training apprentices obviously, 479 00:26:45,880 --> 00:26:48,400 Speaker 1: and then I feel like I'm seeing such a big 480 00:26:48,440 --> 00:26:52,080 Speaker 1: shift in people no longer working in salons and going 481 00:26:52,119 --> 00:26:55,879 Speaker 1: out to work for themselves. And I've always thought, fuck, 482 00:26:56,000 --> 00:26:59,200 Speaker 1: that would be difficult to deal with, you know, where 483 00:26:59,200 --> 00:27:01,720 Speaker 1: you put like three to four years of effort into 484 00:27:01,720 --> 00:27:05,840 Speaker 1: training someone and they finish their apprenticeship and then they go, Okay, 485 00:27:05,840 --> 00:27:07,520 Speaker 1: I'm going out on my own now to do exactly 486 00:27:07,560 --> 00:27:09,960 Speaker 1: everything that we've been doing here by myself. And again 487 00:27:10,200 --> 00:27:12,960 Speaker 1: it's like that person has every right to do that, 488 00:27:13,040 --> 00:27:16,760 Speaker 1: and we want to support and encourage that, but still 489 00:27:16,840 --> 00:27:18,880 Speaker 1: on the back end. To be on the back end 490 00:27:19,080 --> 00:27:22,560 Speaker 1: is a completely different experience. It can sting when you've 491 00:27:22,560 --> 00:27:24,760 Speaker 1: been through a lot together and had a lot of 492 00:27:25,160 --> 00:27:29,679 Speaker 1: memories and challenges, and it can feel a lot especially 493 00:27:29,840 --> 00:27:32,880 Speaker 1: for businesses where the culture is everything, and I feel 494 00:27:32,880 --> 00:27:35,080 Speaker 1: like fate is one of those businesses where we're built on, 495 00:27:35,359 --> 00:27:38,239 Speaker 1: you know, having this great culture. But at the end 496 00:27:38,240 --> 00:27:42,280 Speaker 1: of the day, leadership is about understanding that people are 497 00:27:42,480 --> 00:27:46,320 Speaker 1: allowed to evolve. And I think as well, it's very 498 00:27:46,359 --> 00:27:50,000 Speaker 1: easy for business owners to be control freaks, Like, let's 499 00:27:50,040 --> 00:27:52,680 Speaker 1: be honest, a lot of business owners out there. It's 500 00:27:52,720 --> 00:27:54,800 Speaker 1: so easy, and it could be so easy for me 501 00:27:55,000 --> 00:27:56,919 Speaker 1: to be a bit of a control freak, like you 502 00:27:57,000 --> 00:27:59,399 Speaker 1: just want to keep everyone in a nice scoop in 503 00:27:59,440 --> 00:28:02,439 Speaker 1: front of you, keep them doing things they're doing. And 504 00:28:02,640 --> 00:28:06,399 Speaker 1: it can almost be intimidating if someone you know outgrows 505 00:28:06,440 --> 00:28:09,080 Speaker 1: a workplace because it's like, but how like you're supposed 506 00:28:09,119 --> 00:28:12,200 Speaker 1: to be on my team. But being a great leader 507 00:28:12,280 --> 00:28:14,800 Speaker 1: is understanding that people are allowed to evolve, even if 508 00:28:14,840 --> 00:28:18,399 Speaker 1: that means they're going to evolve beyond you and the 509 00:28:18,440 --> 00:28:21,160 Speaker 1: workplace that you've created. And I know that can sting 510 00:28:21,240 --> 00:28:24,600 Speaker 1: and feel personal, but it's not. It's being able to 511 00:28:24,640 --> 00:28:28,199 Speaker 1: recognize that and accept that, and there's power in that. 512 00:28:32,840 --> 00:28:35,399 Speaker 1: I've even just got some little stats here, like the 513 00:28:35,520 --> 00:28:38,280 Speaker 1: average in retail in Australia is often under three to 514 00:28:38,360 --> 00:28:40,920 Speaker 1: four years, so it's not a failure rate if people 515 00:28:41,080 --> 00:28:47,120 Speaker 1: leave that's labor reality, like it is literally reality. But regardless, 516 00:28:47,480 --> 00:28:53,160 Speaker 1: you know, people leaving is tough. Running a business is tough. 517 00:28:53,280 --> 00:28:54,960 Speaker 1: I will be the first person to tell you that 518 00:28:55,400 --> 00:28:58,480 Speaker 1: running a business means you're going to hire wrong. You're 519 00:28:58,520 --> 00:29:00,719 Speaker 1: going to hire the wrong people. I have done it 520 00:29:00,760 --> 00:29:03,600 Speaker 1: many times, and that's not personal. I have just made 521 00:29:04,280 --> 00:29:08,160 Speaker 1: wrong hiring decisions, which every business owner or hiring manager 522 00:29:08,200 --> 00:29:11,880 Speaker 1: will absolutely do in their career. You will be the 523 00:29:11,920 --> 00:29:14,960 Speaker 1: wrong workplace for some people as well. They'll come into 524 00:29:15,000 --> 00:29:17,080 Speaker 1: the company and realize it's not for them. So not 525 00:29:17,160 --> 00:29:20,960 Speaker 1: only will we experience hiring the wrong people, people will 526 00:29:20,960 --> 00:29:23,760 Speaker 1: come into our workplaces and go, this is wrong for me. 527 00:29:24,040 --> 00:29:27,800 Speaker 1: And again that's not personal. It's not like, oh, she 528 00:29:27,880 --> 00:29:31,120 Speaker 1: didn't like working at Fate. That's just the reality of business. 529 00:29:31,880 --> 00:29:36,400 Speaker 1: People will absolutely outgrow roles. Some people from the get 530 00:29:36,440 --> 00:29:39,480 Speaker 1: go are not meant to stay long term. Like it's 531 00:29:39,520 --> 00:29:41,440 Speaker 1: okay to have staff that will come and just be 532 00:29:41,520 --> 00:29:44,520 Speaker 1: there for a moment and then be on their journey, 533 00:29:44,560 --> 00:29:47,040 Speaker 1: you know. And some seasons as well, for a lot 534 00:29:47,080 --> 00:29:50,800 Speaker 1: of people are stepping stones. Not everyone is meant to 535 00:29:51,120 --> 00:29:53,840 Speaker 1: grow with you forever. Some people are just meant to 536 00:29:53,840 --> 00:29:57,920 Speaker 1: build one chapter in a business and then you know, 537 00:29:58,160 --> 00:30:00,920 Speaker 1: go on to the next and that's okay. I always 538 00:30:00,920 --> 00:30:03,000 Speaker 1: wrap up every big business episode with a tip of 539 00:30:03,040 --> 00:30:07,520 Speaker 1: the week, So let my tip be if you expect 540 00:30:07,520 --> 00:30:10,880 Speaker 1: no one to ever leave your workplace. And again, I 541 00:30:11,000 --> 00:30:13,600 Speaker 1: know it's easy to think that way, like it's easy 542 00:30:13,600 --> 00:30:15,520 Speaker 1: to think this lace is great, why would anyone want 543 00:30:15,520 --> 00:30:18,680 Speaker 1: to leave? But if you expect no one ever to 544 00:30:18,760 --> 00:30:23,560 Speaker 1: ever leave, you will overreact when they do. You will 545 00:30:23,600 --> 00:30:27,160 Speaker 1: internalize it, and you'll turn it into something more than 546 00:30:27,160 --> 00:30:30,560 Speaker 1: it needs to be. Whereas if as business owners we 547 00:30:31,440 --> 00:30:35,800 Speaker 1: like expect staff turnover and if we accept it, we 548 00:30:35,840 --> 00:30:40,479 Speaker 1: will build like proper succession plans. We will cross train people. 549 00:30:40,640 --> 00:30:44,600 Speaker 1: It's so important to have multiple people across all different 550 00:30:44,640 --> 00:30:47,080 Speaker 1: areas of your business, you know, rather than it all 551 00:30:47,120 --> 00:30:49,239 Speaker 1: being built off one person, because then sure, if that 552 00:30:49,280 --> 00:30:52,800 Speaker 1: person leaves, you are kind of like, oh shit, what 553 00:30:52,840 --> 00:30:56,960 Speaker 1: do we do. If you're expecting and accepting people are 554 00:30:57,000 --> 00:30:59,680 Speaker 1: going to leave, you'll you'll cross train across so that 555 00:30:59,720 --> 00:31:03,360 Speaker 1: you're always covered. If you accept it, you'll also protect 556 00:31:03,400 --> 00:31:06,640 Speaker 1: the culture and you know you'll always be hiring for 557 00:31:06,680 --> 00:31:09,720 Speaker 1: the next phase and not just for loyalty. No one 558 00:31:09,760 --> 00:31:13,360 Speaker 1: knows anyone loyalty really, If anything, I think we owe 559 00:31:13,400 --> 00:31:16,840 Speaker 1: the people that work for us loyalty if they're being 560 00:31:16,920 --> 00:31:20,320 Speaker 1: loyal to us, you know, and I think you know, 561 00:31:20,360 --> 00:31:24,440 Speaker 1: staff having loyalty is a great trait, but we can't expect, 562 00:31:24,640 --> 00:31:27,400 Speaker 1: you know, five years of loyalty from every single person 563 00:31:27,400 --> 00:31:29,520 Speaker 1: that walks into our company. So my tip of the 564 00:31:29,520 --> 00:31:34,240 Speaker 1: week is accept turnover in your business and know that 565 00:31:34,320 --> 00:31:37,640 Speaker 1: it's normal. And to anyone out there that I guess 566 00:31:37,920 --> 00:31:43,520 Speaker 1: speculates when people leave businesses and it's known on social media, 567 00:31:44,400 --> 00:31:46,320 Speaker 1: just think about like all the people that you know 568 00:31:46,720 --> 00:31:49,560 Speaker 1: or even yourself personally, Like think of all your friends 569 00:31:49,560 --> 00:31:51,840 Speaker 1: that you know, you know, have they been working at 570 00:31:51,840 --> 00:31:55,800 Speaker 1: the same place their whole life? Probably not. I feel 571 00:31:55,800 --> 00:31:58,640 Speaker 1: like everyone, especially now like in this day and age, 572 00:31:58,880 --> 00:32:02,720 Speaker 1: everyone's had more multiple jobs, and so don't be so 573 00:32:02,840 --> 00:32:05,440 Speaker 1: quick to be like, oh so and so left that company, 574 00:32:05,480 --> 00:32:08,840 Speaker 1: did you see, Like I wonder what happened. So that 575 00:32:08,960 --> 00:32:12,400 Speaker 1: is all for today's Big Business episode. I thought I 576 00:32:12,440 --> 00:32:15,600 Speaker 1: would end by saying, if you haven't rated our podcast yet, 577 00:32:15,640 --> 00:32:18,880 Speaker 1: I would absolutely love you too. All you got to 578 00:32:18,880 --> 00:32:21,360 Speaker 1: do is just like jump on to wherever you're listening 579 00:32:21,760 --> 00:32:25,240 Speaker 1: and hit five stars. Please look, I will only accept 580 00:32:25,280 --> 00:32:29,400 Speaker 1: five stars. I absolutely love doing this pod and to 581 00:32:29,960 --> 00:32:32,400 Speaker 1: have a platform where I can talk about these kinds 582 00:32:32,440 --> 00:32:35,600 Speaker 1: of topics, even if it's not so nice parts of business, 583 00:32:35,640 --> 00:32:38,520 Speaker 1: and if I can even help one business owner out 584 00:32:38,520 --> 00:32:40,520 Speaker 1: there with the way they're feeling or the way they 585 00:32:40,520 --> 00:32:42,440 Speaker 1: can do something in their business, and I feel like 586 00:32:42,480 --> 00:32:45,040 Speaker 1: that's a job well done. But that's all for this 587 00:32:45,080 --> 00:32:48,200 Speaker 1: week's main I will be back on Wednesday with a bonus. 588 00:32:48,240 --> 00:32:50,600 Speaker 1: And remember to chase after your dreams as if they 589 00:32:50,600 --> 00:32:58,200 Speaker 1: owe you money.