1 00:00:03,960 --> 00:00:06,869 Sean Aylmer: Welcome to the Fear and Greed daily interview. I'm Sean Aylmer. 2 00:00:07,140 --> 00:00:09,630 Sean Aylmer: A few weeks back we talked about the dramatic shift 3 00:00:09,630 --> 00:00:13,199 Sean Aylmer: away from wallets with nearly 40% of people no longer 4 00:00:13,320 --> 00:00:17,369 Sean Aylmer: carrying one. Instead, they're using mobile phones and smartwatches as 5 00:00:17,369 --> 00:00:21,029 Sean Aylmer: their main means of making payments. After we spoke about that, 6 00:00:21,060 --> 00:00:25,440 Sean Aylmer: we were contacted by a company called Slyp, S-L-Y-P, and 7 00:00:25,440 --> 00:00:27,780 Sean Aylmer: they made a very good point. We're all focusing on 8 00:00:27,780 --> 00:00:32,009 Sean Aylmer: digital solutions over physical cards and cash. But what about 9 00:00:32,009 --> 00:00:34,920 Sean Aylmer: the other end of the transaction with old- fashioned receipts 10 00:00:34,920 --> 00:00:40,260 Sean Aylmer: still being printed in almost every store? Paul Weingarth is the Co-Founder and 11 00:00:40,260 --> 00:00:42,900 Sean Aylmer: CEO of Slyp. Paul, welcome to Fear and Greed. 12 00:00:43,920 --> 00:00:46,410 Paul Weingarth: Hi Sean. It's great to be here. Thanks for having me. 13 00:00:46,740 --> 00:00:50,610 Sean Aylmer: So, tell me. Slyp is behind the Slyp Smart Receipt. Tell 14 00:00:50,610 --> 00:00:51,510 Sean Aylmer: me how it works. 15 00:00:52,289 --> 00:00:56,640 Paul Weingarth: Yeah, absolutely. Slyp is a unique proposition that we're building 16 00:00:56,640 --> 00:01:00,660 Paul Weingarth: out in partnership with Australia's four major banks, and we're really 17 00:01:00,660 --> 00:01:06,779 Paul Weingarth: focused on digitizing that last mile of the transaction. Like 18 00:01:06,780 --> 00:01:09,809 Paul Weingarth: you said in the intro there, there's been a significant 19 00:01:09,809 --> 00:01:12,750 Paul Weingarth: and a rapid shift away from people carrying cash and 20 00:01:12,750 --> 00:01:16,680 Paul Weingarth: using not only their cards but their phones to make payments. 21 00:01:16,680 --> 00:01:20,220 Paul Weingarth: And often, customers are leaving their home to go shopping 22 00:01:20,220 --> 00:01:22,469 Paul Weingarth: without their wallet on them at all, their physical wallet, 23 00:01:22,469 --> 00:01:26,279 Paul Weingarth: and using their mobile phone. We looked at this as 24 00:01:26,280 --> 00:01:29,850 Paul Weingarth: an opportunity to really, I suppose, digitise that last mile 25 00:01:29,850 --> 00:01:33,360 Paul Weingarth: of the payment experience. And that's where the digital receipt sits, 26 00:01:33,360 --> 00:01:37,110 Paul Weingarth: and that's our core proposition, which is allowing customers once 27 00:01:37,110 --> 00:01:40,110 Paul Weingarth: they've activated Slyp in their existing banking app, once they 28 00:01:40,110 --> 00:01:42,330 Paul Weingarth: walk into a store and they want to make a payment, 29 00:01:42,330 --> 00:01:45,389 Paul Weingarth: whether it be with their traditional tap of their plastic 30 00:01:45,389 --> 00:01:47,309 Paul Weingarth: credit or debit card, or whether they want to use 31 00:01:47,309 --> 00:01:50,220 Paul Weingarth: their watch or their mobile phone to make a payment 32 00:01:50,220 --> 00:01:53,400 Paul Weingarth: with Apple Pay or Google Pay, they simply pay as 33 00:01:53,400 --> 00:01:57,990 Paul Weingarth: they normally do, and within seconds they'll receive a fully 34 00:01:57,990 --> 00:02:03,360 Paul Weingarth: itemised digital receipt directly inside their existing banking app. So 35 00:02:03,809 --> 00:02:07,890 Paul Weingarth: it's a really seamless customer experience. Obviously eliminates that pain 36 00:02:07,890 --> 00:02:09,900 Paul Weingarth: point of, "Okay, I don't have my wallet on me," 37 00:02:09,900 --> 00:02:12,750 Paul Weingarth: or, "I need to stuff my paper receipt in the 38 00:02:12,750 --> 00:02:16,049 Paul Weingarth: back of my jeans or in my purse," or if 39 00:02:16,049 --> 00:02:19,559 Paul Weingarth: you have your wallet, in your wallet, because as we know, receipts 40 00:02:19,559 --> 00:02:22,319 Paul Weingarth: often get lost. They're that thing you don't need until 41 00:02:22,320 --> 00:02:25,680 Paul Weingarth: you do when something goes wrong and they can often 42 00:02:25,680 --> 00:02:29,580 Paul Weingarth: fade as well. As we know, most paper receipts are 43 00:02:29,580 --> 00:02:33,689 Paul Weingarth: printed on thermal paper, which often fades when exposed to 44 00:02:33,690 --> 00:02:36,480 Paul Weingarth: sunlight and it's coated coded with a whole bunch of different toxins around 45 00:02:36,480 --> 00:02:39,600 Paul Weingarth: BPA and what have you. So it's really about just allowing 46 00:02:39,809 --> 00:02:41,910 Paul Weingarth: customers to pay as they normally do when they get that 47 00:02:41,910 --> 00:02:44,760 Paul Weingarth: surprise and delight moment when they're fully itemized digital receipt 48 00:02:44,760 --> 00:02:46,650 Paul Weingarth: lands directly inside their banking app. 49 00:02:47,910 --> 00:02:50,340 Sean Aylmer: Are all the four major banks involved? 50 00:02:50,849 --> 00:02:54,450 Paul Weingarth: Yeah, from a rollout perspective, we're currently live with NAB 51 00:02:54,450 --> 00:02:58,260 Paul Weingarth: and their two- odd million app users that are able 52 00:02:58,260 --> 00:03:00,930 Paul Weingarth: to access smart receipts, and the other banks we're working 53 00:03:00,930 --> 00:03:04,320 Paul Weingarth: with at the moment. But all four banks are investors 54 00:03:04,350 --> 00:03:06,930 Paul Weingarth: and shareholders of the company, which puts us in a 55 00:03:06,930 --> 00:03:11,548 Paul Weingarth: very unique position where we're the first FinTech ever, independent 56 00:03:11,550 --> 00:03:13,799 Paul Weingarth: FinTech, to have the backing of all four major Australian 57 00:03:13,799 --> 00:03:17,820 Paul Weingarth: banks. So definitely share our vision in building a new 58 00:03:18,270 --> 00:03:21,660 Paul Weingarth: digital receipt standard for the country, for Australia, and really 59 00:03:22,320 --> 00:03:26,189 Paul Weingarth: distributing the solution to as many consumers and merchants as 60 00:03:26,190 --> 00:03:29,639 Paul Weingarth: possible in the network, with an aim to improve that 61 00:03:29,639 --> 00:03:33,480 Paul Weingarth: customer experience, but also do our bit for the environment 62 00:03:33,480 --> 00:03:36,809 Paul Weingarth: as well in terms of eliminating the mindless waste around 63 00:03:37,020 --> 00:03:39,060 Paul Weingarth: the paper receipt, which as I mentioned 90% of the 64 00:03:39,060 --> 00:03:43,589 Paul Weingarth: time is unrecyclable given the toxins in thermal paper. So 65 00:03:43,950 --> 00:03:47,099 Paul Weingarth: we're very, very excited about the innovation and having the 66 00:03:47,099 --> 00:03:50,640 Paul Weingarth: backing and the blessing from the four majors is definitely critical. 67 00:03:51,059 --> 00:03:52,739 Sean Aylmer: Now I think I saw a stat on your website 68 00:03:52,980 --> 00:03:57,210 Sean Aylmer: which said that Australia prints 20,000 kilometers of receipts per 69 00:03:57,210 --> 00:03:57,960 Sean Aylmer: day. Is that right? 70 00:03:58,860 --> 00:04:02,190 Paul Weingarth: That is right. Yeah. It's pretty scary and as I mentioned, 90% 71 00:04:02,460 --> 00:04:06,030 Paul Weingarth: of them being non- recyclable. So it's one of those, 72 00:04:06,480 --> 00:04:08,340 Paul Weingarth: unless you live and breathe it like I do and 73 00:04:08,340 --> 00:04:10,980 Paul Weingarth: my team does every single day, it's sort of one 74 00:04:10,980 --> 00:04:15,000 Paul Weingarth: of those pieces of the payment process that you take 75 00:04:15,000 --> 00:04:17,760 Paul Weingarth: as given, and until you get into the weeds of it, 76 00:04:17,760 --> 00:04:20,040 Paul Weingarth: realise how big the problem actually is, not only from 77 00:04:20,040 --> 00:04:24,809 Paul Weingarth: a customer experience perspective, but also from an environmental lens 78 00:04:24,809 --> 00:04:27,178 Paul Weingarth: as well. And so, how do we just not only 79 00:04:27,178 --> 00:04:30,810 Paul Weingarth: get rid of this mindless waste, but also reinvent that 80 00:04:30,810 --> 00:04:34,380 Paul Weingarth: whole payment experience? Not only is it great for customers, 81 00:04:34,380 --> 00:04:37,770 Paul Weingarth: but it's also a great opportunity for merchants to reconnect 82 00:04:37,770 --> 00:04:40,649 Paul Weingarth: with their consumers after they've left the store. So it 83 00:04:40,650 --> 00:04:44,100 Paul Weingarth: opens a new digital channel for them to engage customers. 84 00:04:44,400 --> 00:04:46,138 Sean Aylmer: I was going to ask about that. So presumably there's 85 00:04:46,139 --> 00:04:49,320 Sean Aylmer: a data play in this as well and potentially a 86 00:04:49,320 --> 00:04:50,130 Sean Aylmer: loyalty play? 87 00:04:51,750 --> 00:04:55,049 Paul Weingarth: I think ethos around data is always around data for 88 00:04:55,050 --> 00:04:59,039 Paul Weingarth: delight. And again, putting the customer at the center of 89 00:04:59,040 --> 00:05:02,580 Paul Weingarth: the universe and really as our North Star, how do 90 00:05:02,580 --> 00:05:06,810 Paul Weingarth: we really ensure that one, first and foremost, that customers 91 00:05:06,810 --> 00:05:10,050 Paul Weingarth: have full control over their data. They're not sharing any 92 00:05:10,110 --> 00:05:13,740 Paul Weingarth: unnecessary data like personal information unless they want us to, 93 00:05:14,160 --> 00:05:16,948 Paul Weingarth: and there has to be benefit when that exchange takes 94 00:05:16,950 --> 00:05:20,400 Paul Weingarth: place. So to your point you touched on briefly there 95 00:05:20,400 --> 00:05:24,240 Paul Weingarth: around loyalty, for example, which is obviously where customers are, 96 00:05:24,299 --> 00:05:27,390 Paul Weingarth: you provided a reward or a bonus for sharing their 97 00:05:27,390 --> 00:05:31,589 Paul Weingarth: loyalty card or their loyalty identifier at checkout. And so 98 00:05:31,589 --> 00:05:33,870 Paul Weingarth: yeah, we see that also as a pretty big opportunity 99 00:05:33,870 --> 00:05:37,109 Paul Weingarth: for us where, as you know, when you go to 100 00:05:37,620 --> 00:05:40,169 Paul Weingarth: purchase something at one of your favorite retail stores and 101 00:05:40,170 --> 00:05:43,200 Paul Weingarth: they ask you for your loyalty membership card, that's another 102 00:05:43,200 --> 00:05:46,140 Paul Weingarth: point of friction outside of just the receipt itself that 103 00:05:46,140 --> 00:05:48,210 Paul Weingarth: we want to embed as part of this proposition as 104 00:05:48,210 --> 00:05:51,030 Paul Weingarth: well. So we've just developed a solution called Smart Loyalty, 105 00:05:51,420 --> 00:05:54,059 Paul Weingarth: which will also allow customers to link not only their 106 00:05:54,059 --> 00:05:57,419 Paul Weingarth: receipts automatically to their payment card, to their bank card, 107 00:05:57,420 --> 00:06:01,680 Paul Weingarth: but also their loyalty numbers or loyalty membership cards to 108 00:06:01,680 --> 00:06:04,529 Paul Weingarth: their payment card as well. So, tap and walk and 109 00:06:04,529 --> 00:06:06,690 Paul Weingarth: you get your receipt and your loyalty points without that 110 00:06:07,050 --> 00:06:09,479 Paul Weingarth: choke point or that friction point at the moment of 111 00:06:09,480 --> 00:06:11,400 Paul Weingarth: truth when you're trying to buy something, you want to 112 00:06:11,400 --> 00:06:14,128 Paul Weingarth: move on and get out of there as quickly as possible. 113 00:06:14,610 --> 00:06:16,349 Sean Aylmer: Stay with me, Paul. We'll be back in a minute. 114 00:06:22,410 --> 00:06:25,589 Sean Aylmer: My guest today is Paul Weingarth, Co-Founder and chief executive 115 00:06:25,589 --> 00:06:29,759 Sean Aylmer: officer of Slyp. What about the retailers? What's the take- 116 00:06:29,759 --> 00:06:31,770 Sean Aylmer: up rate been like with Australian retailers? 117 00:06:32,759 --> 00:06:36,510 Paul Weingarth: Look, it's been really, really encouraging and we've made some 118 00:06:36,510 --> 00:06:39,960 Paul Weingarth: really good progress across the board, really, on the retailer 119 00:06:39,960 --> 00:06:43,770 Paul Weingarth: side of the network. So we really set out to 120 00:06:43,800 --> 00:06:47,099 Paul Weingarth: prove out that this was something that not only consumers 121 00:06:47,099 --> 00:06:49,410 Paul Weingarth: wanted but merchants wanted as well. And when we looked 122 00:06:49,410 --> 00:06:53,129 Paul Weingarth: at different industries and verticals that might resonate with this 123 00:06:53,129 --> 00:06:58,050 Paul Weingarth: proposition, obviously in fashion was one key area, in department 124 00:06:58,050 --> 00:07:01,710 Paul Weingarth: stores all the way through to hospitality for expenses, for 125 00:07:01,710 --> 00:07:05,580 Paul Weingarth: consumers and what have you, and into even pharmacy. So 126 00:07:06,120 --> 00:07:07,979 Paul Weingarth: we've really covered every base there and some of the 127 00:07:07,980 --> 00:07:11,669 Paul Weingarth: market leaders in each of those categories. So in fashion, 128 00:07:11,670 --> 00:07:14,820 Paul Weingarth: for example, we have the likes of Country Road, and 129 00:07:14,820 --> 00:07:17,520 Paul Weingarth: department store we have Kmart, which is obviously part of 130 00:07:17,520 --> 00:07:20,639 Paul Weingarth: the Wesfarmers group as one of our merchants. In Pharmacy, 131 00:07:20,639 --> 00:07:25,679 Paul Weingarth: Chemist Warehouse, which is Australia's leading pharmacy chain. And in 132 00:07:25,679 --> 00:07:28,920 Paul Weingarth: hospitality we have a range of different groups including the 133 00:07:28,920 --> 00:07:32,010 Paul Weingarth: Rockpool group for example, who are on the platform as 134 00:07:32,010 --> 00:07:35,460 Paul Weingarth: well. So we're still relatively early days, but it's just 135 00:07:35,460 --> 00:07:40,739 Paul Weingarth: over 2000 retail locations now and growing rapidly. And obviously 136 00:07:41,040 --> 00:07:44,040 Paul Weingarth: as we continue to scale out the consumer side, that 137 00:07:44,040 --> 00:07:47,549 Paul Weingarth: will also drive the benefit for merchants and bring more 138 00:07:47,549 --> 00:07:50,130 Paul Weingarth: merchants onto the platform as well and attract them into 139 00:07:50,130 --> 00:07:50,640 Paul Weingarth: the network. 140 00:07:51,030 --> 00:07:53,518 Sean Aylmer: Now, given that you're CEO of Slyp, I'm sure you're 141 00:07:53,519 --> 00:07:55,350 Sean Aylmer: going to, this is a bit of a Dorothy Dixer, but 142 00:07:55,350 --> 00:07:57,420 Sean Aylmer: where do you think we can get to in this? 143 00:07:58,500 --> 00:08:02,639 Paul Weingarth: Look, I think starting with the humble receipt, and our 144 00:08:02,639 --> 00:08:05,549 Paul Weingarth: vision is to completely reimagine the end of a transaction 145 00:08:05,549 --> 00:08:07,740 Paul Weingarth: to turn the start of a relationship between the merchant 146 00:08:07,740 --> 00:08:09,929 Paul Weingarth: and the customer and do that in a way that 147 00:08:09,930 --> 00:08:12,390 Paul Weingarth: is not intrusive to the customer, but is more about 148 00:08:12,390 --> 00:08:15,690 Paul Weingarth: surprise and delight. And so if you think about the 149 00:08:15,690 --> 00:08:18,359 Paul Weingarth: receipt itself, yes, it acts as a proof of purchase 150 00:08:18,360 --> 00:08:21,149 Paul Weingarth: and I alluded to earlier when it's one of those 151 00:08:21,150 --> 00:08:23,279 Paul Weingarth: things you don't really want to have to need at 152 00:08:23,279 --> 00:08:26,100 Paul Weingarth: some point, but hopefully you don't need it. But often 153 00:08:26,100 --> 00:08:29,280 Paul Weingarth: in some cases you do where you need to return something 154 00:08:29,280 --> 00:08:31,350 Paul Weingarth: or need to make an expense claim, a tax claim 155 00:08:31,350 --> 00:08:33,300 Paul Weingarth: or what have you. So bring that into a digital 156 00:08:33,300 --> 00:08:35,728 Paul Weingarth: format is really just base camp for where we want 157 00:08:35,730 --> 00:08:39,810 Paul Weingarth: to take this. And I mentioned also the layering in 158 00:08:39,839 --> 00:08:42,029 Paul Weingarth: and the ability to link in your loyalty cards. As 159 00:08:42,029 --> 00:08:44,400 Paul Weingarth: we know, there's so many different loyalty programs out there, 160 00:08:44,400 --> 00:08:47,250 Paul Weingarth: so being able to link that into the payment card 161 00:08:47,250 --> 00:08:50,340 Paul Weingarth: so it removes that friction point. But really, how do 162 00:08:50,340 --> 00:08:54,809 Paul Weingarth: you then, now you've got this closed loop network and 163 00:08:54,809 --> 00:08:58,859 Paul Weingarth: you've got the ability to then understand customers more and 164 00:08:58,859 --> 00:09:02,340 Paul Weingarth: provide them more intuitive and interactive features, one of the 165 00:09:02,340 --> 00:09:06,750 Paul Weingarth: things that we're really leaning into at the moment is leveraging the 166 00:09:06,750 --> 00:09:12,090 Paul Weingarth: receipt to allow customers to resell pre- loved items. The 167 00:09:12,090 --> 00:09:15,598 Paul Weingarth: secondary market or circular economy is becoming a really big 168 00:09:15,660 --> 00:09:18,689 Paul Weingarth: topic at the moment, and getting rid of paper receipts 169 00:09:18,690 --> 00:09:22,890 Paul Weingarth: is one thing, but allowing the digital receipt to enable 170 00:09:23,490 --> 00:09:25,800 Paul Weingarth: the circular economy would be a really big step change 171 00:09:25,800 --> 00:09:29,819 Paul Weingarth: and game changer for that circular economy. So really allowing 172 00:09:29,820 --> 00:09:32,639 Paul Weingarth: customers to relist pre- loved items in the future is 173 00:09:32,639 --> 00:09:36,209 Paul Weingarth: something that's on our roadmap that is extremely exciting. And 174 00:09:36,870 --> 00:09:41,790 Paul Weingarth: building in different features and offers around understanding customer preference 175 00:09:41,790 --> 00:09:44,069 Paul Weingarth: and being able to provide them with offers and promotions 176 00:09:44,070 --> 00:09:48,180 Paul Weingarth: that are really targeted and very curated for what their 177 00:09:48,450 --> 00:09:51,329 Paul Weingarth: desires are rather than the spray and pray. So there's 178 00:09:51,330 --> 00:09:54,510 Paul Weingarth: a range of different opportunities that we're working on currently. 179 00:09:54,900 --> 00:09:57,780 Paul Weingarth: Some are in market, but really it all starts with 180 00:09:57,780 --> 00:10:00,540 Paul Weingarth: the humble receipt, bring that into the smart world and 181 00:10:00,540 --> 00:10:02,040 Paul Weingarth: layering the value on top of that. 182 00:10:02,910 --> 00:10:05,849 Sean Aylmer: Yesterday I went to the doctor to get a COVID 183 00:10:05,849 --> 00:10:09,059 Sean Aylmer: shot and I asked for a script for something and 184 00:10:09,059 --> 00:10:12,599 Sean Aylmer: the doctor gave me an eScript, which she literally sent 185 00:10:12,600 --> 00:10:16,439 Sean Aylmer: it to my phone, which I didn't even realize they 186 00:10:16,440 --> 00:10:19,530 Sean Aylmer: existed. What you are talking about, it's kind of the 187 00:10:19,530 --> 00:10:23,099 Sean Aylmer: same genre in a sense with your receipt and loyalty 188 00:10:23,099 --> 00:10:28,289 Sean Aylmer: card and potentially circular economy. It's coming upon us very, 189 00:10:28,289 --> 00:10:29,550 Sean Aylmer: very quickly, I suppose. 190 00:10:30,208 --> 00:10:32,370 Paul Weingarth: Yeah, it is. It is. And I think at the 191 00:10:32,370 --> 00:10:36,328 Paul Weingarth: end of the day, it's all about delivering step change 192 00:10:36,330 --> 00:10:42,479 Paul Weingarth: value and creating an experience for customers that is surprise 193 00:10:42,480 --> 00:10:44,549 Paul Weingarth: and delight. I've mentioned that a couple of times already, 194 00:10:44,549 --> 00:10:48,569 Paul Weingarth: but it's really important. There's no point building solutions that 195 00:10:48,570 --> 00:10:51,689 Paul Weingarth: are looking for problems. It's really about focusing on how 196 00:10:51,690 --> 00:10:54,600 Paul Weingarth: do you make customers lives easier by either saving them 197 00:10:54,600 --> 00:10:57,809 Paul Weingarth: time or money or just making their lives more convenient. 198 00:10:58,139 --> 00:11:01,920 Paul Weingarth: And obviously that's a pretty significant primary piece of the 199 00:11:01,920 --> 00:11:04,799 Paul Weingarth: puzzle, but then how do you build commercial value around 200 00:11:04,799 --> 00:11:08,040 Paul Weingarth: that for merchants and for other key participants in our 201 00:11:08,070 --> 00:11:12,660 Paul Weingarth: ecosystem that helps them become more efficient, saving cost, but 202 00:11:12,660 --> 00:11:16,950 Paul Weingarth: also unlocking new revenue streams for them? Another great use 203 00:11:16,950 --> 00:11:21,030 Paul Weingarth: case could be you've just purchased an item from a 204 00:11:21,030 --> 00:11:23,429 Paul Weingarth: electronic store and you want to buy an extended warranty 205 00:11:23,429 --> 00:11:26,730 Paul Weingarth: inside the receipt. That's a really good example where it's 206 00:11:26,730 --> 00:11:30,420 Paul Weingarth: highly contextual, it's leveraging the data on the transaction, but 207 00:11:30,420 --> 00:11:33,540 Paul Weingarth: it's also delivering that value and surprise and delight for 208 00:11:33,540 --> 00:11:37,078 Paul Weingarth: the consumer and for the merchant. So yeah, it's, as 209 00:11:37,080 --> 00:11:39,420 Paul Weingarth: I say, the North Star. The customer is where you 210 00:11:39,420 --> 00:11:42,420 Paul Weingarth: start and then trying to deliver value across the network 211 00:11:42,420 --> 00:11:43,559 Paul Weingarth: is critical too. 212 00:11:44,100 --> 00:11:45,900 Sean Aylmer: Paul, thank you for talking to Fear and Greed. 213 00:11:46,500 --> 00:11:47,819 Paul Weingarth: Pleasure, Sean. Thanks for having me. 214 00:11:48,059 --> 00:11:51,719 Sean Aylmer: That was Paul Weingarth and CEO of Slyp. That's S-L-Y-P. 215 00:11:52,830 --> 00:11:54,809 Sean Aylmer: This is the Fear and Greed Daily interview. Join us 216 00:11:54,809 --> 00:11:57,870 Sean Aylmer: every morning for the full episode of Fear and Greed, 217 00:11:57,990 --> 00:12:01,679 Sean Aylmer: Australia's most popular business podcast. I'm Sean Aylmer. Enjoy your day.