1 00:00:04,120 --> 00:00:06,960 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:06,960 --> 00:00:09,720 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,720 --> 00:00:12,800 Speaker 1: recording on gaddigall Land. Now I somehow managed to build 4 00:00:12,840 --> 00:00:15,640 Speaker 1: an empire from the garage underneath my house and I'm 5 00:00:15,640 --> 00:00:17,759 Speaker 1: here to share it all with you, from the wins, 6 00:00:18,040 --> 00:00:22,279 Speaker 1: the mistakes, the challenging times and the funny moments in between. So, 7 00:00:22,320 --> 00:00:24,959 Speaker 1: whether you're in business already, perhaps you're not in the 8 00:00:24,960 --> 00:00:27,120 Speaker 1: game at all, maybe you're just looking for some inspo, 9 00:00:27,400 --> 00:00:29,520 Speaker 1: or you simply just want to hear the tea, this 10 00:00:29,680 --> 00:00:34,239 Speaker 1: is the podcast for you. Happy twenty twenty six everyone. 11 00:00:34,400 --> 00:00:38,800 Speaker 1: How on earth is it a new year already? I 12 00:00:38,840 --> 00:00:41,040 Speaker 1: said at the end of last year, twenty twenty five 13 00:00:41,120 --> 00:00:45,040 Speaker 1: went so fast, like offensively quick, And now we're back 14 00:00:45,040 --> 00:00:46,720 Speaker 1: in the new year. And I feel like when you're 15 00:00:46,720 --> 00:00:50,240 Speaker 1: in business, the new year is even more of a thing. 16 00:00:50,560 --> 00:00:53,040 Speaker 1: Like you know, just year by year, we all set 17 00:00:53,080 --> 00:00:55,200 Speaker 1: goals in the new year and we want to go 18 00:00:55,280 --> 00:00:57,440 Speaker 1: back to the gym and work on my diet and 19 00:00:57,560 --> 00:01:00,240 Speaker 1: sleep better and do my skincare routine more. But I 20 00:01:00,240 --> 00:01:03,080 Speaker 1: feel like when you're in business there's just this extra layer, 21 00:01:03,160 --> 00:01:05,920 Speaker 1: right because we're thinking about business. We're thinking about what 22 00:01:05,959 --> 00:01:08,000 Speaker 1: we want to do in the new year, all the 23 00:01:08,000 --> 00:01:09,560 Speaker 1: things that we want to change, all the things that 24 00:01:09,600 --> 00:01:12,520 Speaker 1: we fucked up in the year before. It's never ending, 25 00:01:12,920 --> 00:01:15,840 Speaker 1: but starting a new year is really exciting. I know. 26 00:01:15,920 --> 00:01:18,920 Speaker 1: For me, it's great that all of our head office 27 00:01:18,959 --> 00:01:21,800 Speaker 1: team kind of go on leave over the holidays. AJ 28 00:01:21,920 --> 00:01:24,800 Speaker 1: and I have had a lovely break ourselves for the 29 00:01:24,880 --> 00:01:28,280 Speaker 1: second year in a row, which is absolutely amazing, and 30 00:01:28,319 --> 00:01:31,400 Speaker 1: it's just fun and exciting to have everyone coming in 31 00:01:31,440 --> 00:01:34,320 Speaker 1: after the Christmas break and New Year and just get 32 00:01:34,360 --> 00:01:39,080 Speaker 1: excited about everything in twenty twenty six. So happy new Year, 33 00:01:39,200 --> 00:01:42,920 Speaker 1: and I'm wishing you all an amazing one. I want 34 00:01:42,920 --> 00:01:45,160 Speaker 1: to talk a little bit before I get into it. 35 00:01:45,280 --> 00:01:48,160 Speaker 1: In this episode to kick off the new year, I'm 36 00:01:48,160 --> 00:01:50,440 Speaker 1: going to talk about my goals of twenty twenty six. 37 00:01:50,520 --> 00:01:53,240 Speaker 1: Now you'll remember at the end of last year, I 38 00:01:53,280 --> 00:01:55,600 Speaker 1: went through some of my goals that i'd set for 39 00:01:55,640 --> 00:01:58,320 Speaker 1: twenty twenty five, and I actually didn't really achieve many 40 00:01:58,360 --> 00:02:01,200 Speaker 1: of them, which is okay, As I always say, we're 41 00:02:01,240 --> 00:02:03,600 Speaker 1: keeping things real here on Big Business, and if that 42 00:02:03,680 --> 00:02:05,520 Speaker 1: means I don't stick to any of my goals that 43 00:02:05,560 --> 00:02:08,400 Speaker 1: I had for myself or my business, so be it. 44 00:02:08,760 --> 00:02:12,560 Speaker 1: But I've been looking into the year that was twenty 45 00:02:12,560 --> 00:02:15,320 Speaker 1: twenty five a little bit right, and I just wanted 46 00:02:15,360 --> 00:02:16,959 Speaker 1: to share this with you. I did share this on 47 00:02:17,040 --> 00:02:20,240 Speaker 1: my other podcast, High Scrollers, and my co host Matt 48 00:02:20,400 --> 00:02:23,680 Speaker 1: he wasn't really into it, but I thought maybe the 49 00:02:23,680 --> 00:02:27,240 Speaker 1: big business listeners would be into this. Did you know 50 00:02:27,440 --> 00:02:30,680 Speaker 1: that twenty twenty five was the year of the Snake 51 00:02:31,440 --> 00:02:34,440 Speaker 1: and twenty twenty six is the year of the horse. 52 00:02:34,840 --> 00:02:38,919 Speaker 1: The snake was the year of the snake, was a 53 00:02:39,040 --> 00:02:41,760 Speaker 1: year that cleared your path. I don't know if this 54 00:02:41,840 --> 00:02:44,960 Speaker 1: resonates with anyone, but it truly does for me in 55 00:02:45,120 --> 00:02:48,280 Speaker 1: many aspects of my life and business. And then twenty 56 00:02:48,320 --> 00:02:51,840 Speaker 1: twenty six being the year of the horse, it's going 57 00:02:51,880 --> 00:02:55,760 Speaker 1: to move you forward, which I love. So I'm really 58 00:02:55,919 --> 00:02:59,280 Speaker 1: embracing the year of the horse this year in twenty 59 00:02:59,320 --> 00:03:02,080 Speaker 1: twenty five says this, The year of the Snake was 60 00:03:02,160 --> 00:03:09,000 Speaker 1: filled with truth, grief, endings, detox, end of cycles, shedding, 61 00:03:09,120 --> 00:03:13,120 Speaker 1: and lifting of veils. If any of that resonates with 62 00:03:13,160 --> 00:03:15,760 Speaker 1: you for twenty twenty five, I'm right there with you. 63 00:03:16,520 --> 00:03:19,800 Speaker 2: Hello, Producer Rex here. Hello, that really resonated with me 64 00:03:19,840 --> 00:03:24,040 Speaker 2: in twenty twenty five. Yeah, yeah, the new the shedding. 65 00:03:24,360 --> 00:03:27,120 Speaker 1: Lifting of veils, yeah, the endings. 66 00:03:26,720 --> 00:03:29,320 Speaker 2: Details, oh yeah, yeah, for good end for bar. 67 00:03:29,480 --> 00:03:32,239 Speaker 1: Yeah, exactly right. I think we all learn a lot 68 00:03:32,280 --> 00:03:34,800 Speaker 1: in twenty twenty five, and then we've got twenty twenty six, 69 00:03:34,880 --> 00:03:37,680 Speaker 1: the Year of the Horse, which is this year it's 70 00:03:37,760 --> 00:03:47,760 Speaker 1: all about movement, new beginnings, alignment, freedom, returning to truth, beauty, passion, flow, power, 71 00:03:48,120 --> 00:03:51,280 Speaker 1: and opportunity power. It sounds like it's going to be 72 00:03:51,360 --> 00:03:52,040 Speaker 1: a great year. 73 00:03:52,120 --> 00:03:55,280 Speaker 2: I know, Joe. I feel like the last good year 74 00:03:55,360 --> 00:03:58,480 Speaker 2: was like twenty sixteen, and this has a six in 75 00:03:58,480 --> 00:04:00,000 Speaker 2: it two, So I feel like this is a good year. 76 00:04:00,200 --> 00:04:00,960 Speaker 1: It's a good sign. 77 00:04:01,160 --> 00:04:03,520 Speaker 2: Yeah, it's a good sign, a great sign. 78 00:04:03,680 --> 00:04:05,360 Speaker 1: Yeah. I feel like all the years have been kind 79 00:04:05,360 --> 00:04:07,200 Speaker 1: of weird for the last like five years, I want 80 00:04:07,240 --> 00:04:10,840 Speaker 1: to say all last ten, yeah, honestly, last thirty two. Yes, 81 00:04:11,560 --> 00:04:13,360 Speaker 1: my whole life, it's been a bit weird, you know. 82 00:04:13,880 --> 00:04:16,920 Speaker 1: But I'm welcoming the Year of the Horse and let's 83 00:04:16,960 --> 00:04:19,760 Speaker 1: all have an amazing year together. I also hope it 84 00:04:19,800 --> 00:04:21,880 Speaker 1: slows down a little bit because I can't deal with 85 00:04:21,880 --> 00:04:23,280 Speaker 1: how quick twenty twenty five went. 86 00:04:23,440 --> 00:04:26,760 Speaker 2: Yeah, it was actually harrowing. Yeah, Like I remember us 87 00:04:26,839 --> 00:04:28,640 Speaker 2: at the beginning of last year going what are we 88 00:04:28,680 --> 00:04:30,480 Speaker 2: going to do for the first episode of twenty twenty five. 89 00:04:31,240 --> 00:04:35,159 Speaker 1: Again, I know we've blinked and it's absolutely flown. But 90 00:04:35,400 --> 00:04:38,119 Speaker 1: to start off the new year, we thought, let's set 91 00:04:38,160 --> 00:04:41,640 Speaker 1: some goals for myself and let's read them out, let's 92 00:04:41,680 --> 00:04:43,479 Speaker 1: put them out there into the world, which, by the way, 93 00:04:43,680 --> 00:04:46,880 Speaker 1: is actually kind of scary to write down goals and 94 00:04:46,880 --> 00:04:49,839 Speaker 1: then put them out on social media and to the world. 95 00:04:49,920 --> 00:04:51,920 Speaker 1: But I'm going to do it. And then what I'm 96 00:04:51,960 --> 00:04:54,080 Speaker 1: going to do in December this year, which will be 97 00:04:54,200 --> 00:04:56,920 Speaker 1: here in about five minutes everyone, I'm going to go 98 00:04:57,000 --> 00:05:00,440 Speaker 1: back through these and see if we achieved them. Now, 99 00:05:00,600 --> 00:05:03,720 Speaker 1: one of my goals of twenty twenty five, I said, 100 00:05:03,760 --> 00:05:06,320 Speaker 1: I'm going to bring it into twenty twenty six because 101 00:05:06,360 --> 00:05:09,600 Speaker 1: I didn't quite achieve it in twenty twenty five, and 102 00:05:09,720 --> 00:05:13,520 Speaker 1: that goal is to enjoy it a little more. This 103 00:05:13,560 --> 00:05:16,000 Speaker 1: is something that I feel like I'm going to have 104 00:05:16,040 --> 00:05:18,240 Speaker 1: this as a goal every single year. But as I 105 00:05:18,279 --> 00:05:21,080 Speaker 1: said in my episode at the end of twenty twenty five, 106 00:05:21,560 --> 00:05:25,400 Speaker 1: when you're in business, it's actually really hard to stop 107 00:05:25,440 --> 00:05:28,080 Speaker 1: and smell the roses. And if you feel that way 108 00:05:28,120 --> 00:05:30,360 Speaker 1: in your business, just know that you're not alone. I 109 00:05:30,400 --> 00:05:34,160 Speaker 1: feel exactly the same. We have so many amazing days 110 00:05:34,200 --> 00:05:37,400 Speaker 1: and moments at Fate. We have so many people who 111 00:05:37,400 --> 00:05:40,280 Speaker 1: are achieving so many things and doing amazing work, and 112 00:05:40,320 --> 00:05:43,160 Speaker 1: we do so much exciting stuff and even just a 113 00:05:43,160 --> 00:05:45,760 Speaker 1: little things like photo shoots and activations and all this. 114 00:05:45,960 --> 00:05:48,920 Speaker 1: But when you're at the head of it and you're leading, 115 00:05:49,360 --> 00:05:51,799 Speaker 1: it can be hard to actually enjoy that stuff because 116 00:05:51,839 --> 00:05:54,480 Speaker 1: you're just always thinking of the next thing, or you're 117 00:05:54,520 --> 00:05:56,880 Speaker 1: thinking about all the things that are going wrong in 118 00:05:56,920 --> 00:05:59,600 Speaker 1: the background while you're trying to enjoy it. But I 119 00:05:59,680 --> 00:06:01,960 Speaker 1: truely want to make it a goal of mine this 120 00:06:02,120 --> 00:06:04,920 Speaker 1: year to stop and smell the roses. I even wrote 121 00:06:04,920 --> 00:06:06,919 Speaker 1: about this in my book and how it's something that 122 00:06:06,960 --> 00:06:09,560 Speaker 1: I really struggle with. And if you own a business, 123 00:06:09,720 --> 00:06:12,799 Speaker 1: I know that you know what I'm talking about. While 124 00:06:12,880 --> 00:06:17,080 Speaker 1: everything is amazing, you can still just be so bunked 125 00:06:17,120 --> 00:06:20,200 Speaker 1: down by the little day to day things. So a 126 00:06:20,320 --> 00:06:23,440 Speaker 1: huge goal of mine this year is to just stop 127 00:06:23,520 --> 00:06:26,400 Speaker 1: and enjoy it a little more and kind of let 128 00:06:26,520 --> 00:06:28,719 Speaker 1: go of the head noise, even though you can't really 129 00:06:28,760 --> 00:06:30,360 Speaker 1: because it all falls back on you at the end 130 00:06:30,360 --> 00:06:33,120 Speaker 1: of the day. But I'm absolutely bringing that goal with 131 00:06:33,360 --> 00:06:36,840 Speaker 1: me into twenty twenty six and I'm actually going to 132 00:06:36,880 --> 00:06:39,280 Speaker 1: apply it to my life. I'm going to do some 133 00:06:39,400 --> 00:06:42,520 Speaker 1: more practical goals this year because I feel like my 134 00:06:42,560 --> 00:06:44,919 Speaker 1: goals last year they were all like mental goals. It 135 00:06:44,960 --> 00:06:47,640 Speaker 1: was like, enjoy it more, stop feeling guilty about not 136 00:06:47,680 --> 00:06:49,960 Speaker 1: being able to help everyone. Like I'm gonna have those 137 00:06:50,000 --> 00:06:52,800 Speaker 1: with me forever. But let's do some practical goals to 138 00:06:52,839 --> 00:06:55,360 Speaker 1: see if I can actually achieve them. The first thing 139 00:06:55,360 --> 00:06:57,880 Speaker 1: that I want to do this year is relaunch our swim. 140 00:06:58,279 --> 00:07:00,800 Speaker 2: Okay, this is tea because I don't know if you 141 00:07:00,880 --> 00:07:04,680 Speaker 2: realize the amount of dams. I'm still getting on the 142 00:07:04,720 --> 00:07:07,240 Speaker 2: Instagram about sable Swim. What's happened? Well? 143 00:07:07,600 --> 00:07:09,440 Speaker 1: Have you have you got the We did an episode 144 00:07:09,440 --> 00:07:09,800 Speaker 1: about it. 145 00:07:09,840 --> 00:07:12,120 Speaker 2: No, they want to know another update. I don't want 146 00:07:12,120 --> 00:07:14,680 Speaker 2: to know. What's gone on with the copy was a copyright, 147 00:07:15,000 --> 00:07:17,880 Speaker 2: no trademark, trademark trademark. 148 00:07:17,400 --> 00:07:20,840 Speaker 1: That is still going on. But I have a plan B. 149 00:07:22,360 --> 00:07:25,480 Speaker 1: The t Yeah, I have a plan B and I've 150 00:07:26,000 --> 00:07:29,960 Speaker 1: started working on it. At the end of twenty twenty five, 151 00:07:30,080 --> 00:07:33,440 Speaker 1: when things have progressed, I don't know if I can say, 152 00:07:33,440 --> 00:07:36,280 Speaker 1: because I don't want to get in trouble, but I 153 00:07:36,440 --> 00:07:38,160 Speaker 1: just have a plan B and I'm going to go 154 00:07:38,200 --> 00:07:40,400 Speaker 1: with a different angle, That's all I'm going to say. 155 00:07:40,680 --> 00:07:43,640 Speaker 1: And I would love to bring back our swim this 156 00:07:43,800 --> 00:07:47,960 Speaker 1: year just because I feel as if though there's a 157 00:07:48,040 --> 00:07:50,520 Speaker 1: huge gap in the swim market when it comes to 158 00:07:51,600 --> 00:07:54,760 Speaker 1: just good swimmers, you know, and I think everyone that 159 00:07:54,880 --> 00:07:58,600 Speaker 1: buys swimwear, bikini swimsuits, you know that there's some great 160 00:07:58,680 --> 00:08:01,920 Speaker 1: brands out there, but I feel like Fate. I feel 161 00:08:01,920 --> 00:08:05,120 Speaker 1: like Fate can be the one to knock it out 162 00:08:05,160 --> 00:08:07,800 Speaker 1: of the park. So that's a huge goal for me, 163 00:08:08,360 --> 00:08:12,240 Speaker 1: is to relaunch Swim hopefully this year. It might get 164 00:08:12,240 --> 00:08:16,080 Speaker 1: pushed into you know, early twenty twenty seven, like January 165 00:08:16,160 --> 00:08:17,760 Speaker 1: or something, but I'm going to do everything that I 166 00:08:17,800 --> 00:08:21,280 Speaker 1: can to bring this swimwear back and bring it back 167 00:08:21,720 --> 00:08:24,880 Speaker 1: with a bang. So I've got that on my list. 168 00:08:25,560 --> 00:08:30,720 Speaker 1: In terms of another physical goal of mine, again, something 169 00:08:30,760 --> 00:08:32,600 Speaker 1: we've been working on for a really long time, I 170 00:08:32,640 --> 00:08:35,520 Speaker 1: want to launch our men's line. I really want to 171 00:08:35,520 --> 00:08:41,160 Speaker 1: make that happen. So fingers crossand is like, yeah. 172 00:08:40,240 --> 00:08:42,600 Speaker 2: I've been working with you for two years and I 173 00:08:42,640 --> 00:08:45,400 Speaker 2: have not been able to purchase any products. 174 00:08:45,440 --> 00:08:47,400 Speaker 1: You know, there is there are some products already that 175 00:08:47,440 --> 00:08:49,240 Speaker 1: you'd be able to purchase and wear, like Matt wears 176 00:08:49,280 --> 00:08:52,080 Speaker 1: out Downtown pants and absolutely no, you're so right. Yeah, 177 00:08:52,120 --> 00:08:54,520 Speaker 1: we've got a lot of like unis excited. 178 00:08:54,160 --> 00:08:56,400 Speaker 2: For, like a men's range. 179 00:08:56,559 --> 00:08:59,240 Speaker 1: Well, I'm putting it on my goals and I want 180 00:08:59,240 --> 00:09:02,360 Speaker 1: to make it happen in twenty twenty six. Fingers crossed. 181 00:09:02,679 --> 00:09:07,320 Speaker 1: I've just been waiting for our trademark to get approved 182 00:09:07,400 --> 00:09:08,760 Speaker 1: for the name of that. 183 00:09:09,120 --> 00:09:09,760 Speaker 2: How exciting. 184 00:09:09,960 --> 00:09:12,719 Speaker 1: Yeah, And right now, at the time of recording this, 185 00:09:13,240 --> 00:09:17,679 Speaker 1: it's in like a period where it's been like early accepted, 186 00:09:18,080 --> 00:09:20,840 Speaker 1: like the Limbo almost, and you have like a three 187 00:09:20,880 --> 00:09:23,800 Speaker 1: month period where anyone would like a similar name or 188 00:09:23,840 --> 00:09:26,160 Speaker 1: whatever can come and object that lovely, and then it 189 00:09:26,200 --> 00:09:28,480 Speaker 1: might push it back into a whole other cycle. Okay, 190 00:09:28,520 --> 00:09:29,720 Speaker 1: but fingers crossed. 191 00:09:29,480 --> 00:09:32,400 Speaker 2: Yeah, how many how much time have we are we 192 00:09:32,440 --> 00:09:32,840 Speaker 2: into that? 193 00:09:33,440 --> 00:09:35,680 Speaker 1: I think there's something like a month or so left maybe, 194 00:09:35,800 --> 00:09:38,920 Speaker 1: or maybe because we are pre recording this a little early. Yeah, 195 00:09:39,040 --> 00:09:41,960 Speaker 1: hopefully by the time this episode comes out, I'll have 196 00:09:42,000 --> 00:09:44,280 Speaker 1: an answer and hopefully we get it passed so then 197 00:09:44,280 --> 00:09:47,440 Speaker 1: I can actually hit go, because I don't want to start, 198 00:09:47,600 --> 00:09:50,000 Speaker 1: you know, making anything with this name on it if 199 00:09:50,040 --> 00:09:51,600 Speaker 1: I'm then going to get in trouble down the track. 200 00:09:51,720 --> 00:09:57,199 Speaker 2: Y you've just dropped too like delicious bits of tea, 201 00:09:57,240 --> 00:10:00,560 Speaker 2: the swim where and also a men's raid. Yeah this 202 00:10:00,760 --> 00:10:05,680 Speaker 2: is hectic. Yeah, keep going. Tell me more. 203 00:10:11,040 --> 00:10:13,640 Speaker 1: The next goal, which is a little bit practical, but 204 00:10:13,840 --> 00:10:16,440 Speaker 1: it's more behind the scenes one. I want this to 205 00:10:16,480 --> 00:10:19,800 Speaker 1: be the year of elevation for Fate. I really want 206 00:10:19,840 --> 00:10:22,920 Speaker 1: to level up the way that we do everything from 207 00:10:22,960 --> 00:10:27,800 Speaker 1: the inside out and everything in between, from our service 208 00:10:27,840 --> 00:10:31,600 Speaker 1: in stores to especially our customer service. That's one thing 209 00:10:31,640 --> 00:10:33,680 Speaker 1: I want to put a massive focus on this year. 210 00:10:34,280 --> 00:10:37,280 Speaker 1: We already have amazing customer service at Fate. Everyone that 211 00:10:37,360 --> 00:10:39,880 Speaker 1: contacts us, whether they call us or they email us, 212 00:10:39,920 --> 00:10:43,040 Speaker 1: we're always getting so much positive feedback. But I never 213 00:10:43,080 --> 00:10:45,360 Speaker 1: want to be a business owner that thinks, yep, we 214 00:10:45,480 --> 00:10:48,160 Speaker 1: do that perfectly, because there's no such thing. You can 215 00:10:48,240 --> 00:10:52,240 Speaker 1: always do things better and better and better. And honing 216 00:10:52,240 --> 00:10:56,200 Speaker 1: in on our elevation with customer service and the customer 217 00:10:56,280 --> 00:10:58,800 Speaker 1: experience is something that I want to take to the 218 00:10:58,840 --> 00:11:01,720 Speaker 1: next level. I feel like we've already done an amazing 219 00:11:01,800 --> 00:11:04,960 Speaker 1: job with our in store experience. We have our Fate 220 00:11:05,040 --> 00:11:07,720 Speaker 1: Society Facebook group where people are posting in there every 221 00:11:07,800 --> 00:11:10,000 Speaker 1: day saying I've just been into Fate. Paramatter, I've just 222 00:11:10,040 --> 00:11:13,040 Speaker 1: been into Fate Miranda and had the best experience ever. 223 00:11:13,520 --> 00:11:16,920 Speaker 1: I'd love to elevate the other areas of our business 224 00:11:17,200 --> 00:11:21,120 Speaker 1: with a huge focus on customer service. I want Fate 225 00:11:21,200 --> 00:11:23,720 Speaker 1: to become known like if people think of Fate now 226 00:11:23,800 --> 00:11:25,720 Speaker 1: or they tell their friend about Fate, Oh yeah, they've 227 00:11:25,720 --> 00:11:28,560 Speaker 1: got the really nice stores and everyone's really lovely. I 228 00:11:28,760 --> 00:11:33,800 Speaker 1: want our customer service channels to become part of our brand, 229 00:11:33,920 --> 00:11:36,280 Speaker 1: and when people talk about us, I want them to say, 230 00:11:36,360 --> 00:11:38,840 Speaker 1: and have you seen the way they do their customer service? 231 00:11:39,320 --> 00:11:42,880 Speaker 1: And just to give you some little tips and insights 232 00:11:42,960 --> 00:11:45,880 Speaker 1: or ways that I want to elevate our customer service. 233 00:11:46,040 --> 00:11:48,680 Speaker 1: We have our Fate Hotline which people can call Monday 234 00:11:48,720 --> 00:11:51,360 Speaker 1: to Friday and ask us any questions, which people have 235 00:11:51,440 --> 00:11:56,439 Speaker 1: been utilizing and absolutely loving. But I want to introduce 236 00:11:56,600 --> 00:12:00,520 Speaker 1: a program where we call our customers to our them 237 00:12:00,600 --> 00:12:02,920 Speaker 1: for feedback, because how nice would it be, you know, 238 00:12:03,000 --> 00:12:05,680 Speaker 1: if you ordered with a business online or you shopped 239 00:12:05,679 --> 00:12:07,600 Speaker 1: in store and then you get a random call a 240 00:12:07,640 --> 00:12:10,360 Speaker 1: week later and it's like, Hey, it's Brittany here from Fate. 241 00:12:10,640 --> 00:12:12,800 Speaker 1: I saw that you went to our churm side store recently, 242 00:12:12,840 --> 00:12:14,760 Speaker 1: and I just wanted to call up and ask how 243 00:12:14,800 --> 00:12:17,480 Speaker 1: your experience was. Like wouldn't that be nice to then 244 00:12:17,559 --> 00:12:20,000 Speaker 1: feel valued in that way, to be like, oh, okay, 245 00:12:20,040 --> 00:12:22,839 Speaker 1: like they want my feedback, and I want to learn 246 00:12:22,880 --> 00:12:26,000 Speaker 1: more from our customers and take on that feedback so 247 00:12:26,160 --> 00:12:30,240 Speaker 1: we can then elevate our experience even more. We also 248 00:12:30,400 --> 00:12:32,680 Speaker 1: want to and we have been working on. It's not 249 00:12:32,880 --> 00:12:36,200 Speaker 1: out yet, but we are working on a new mystery 250 00:12:36,240 --> 00:12:41,040 Speaker 1: shopper program. When you think of mystery shoppers, you think petrifying, right, 251 00:12:41,080 --> 00:12:42,840 Speaker 1: if you're working in retail, you're like, oh my god, 252 00:12:42,880 --> 00:12:45,760 Speaker 1: not the mystery shoppers. We have done mystery shoppers a 253 00:12:45,800 --> 00:12:48,240 Speaker 1: couple of times, but way back in the day, like 254 00:12:48,240 --> 00:12:50,080 Speaker 1: when I just had my one Fate store and it 255 00:12:50,120 --> 00:12:51,960 Speaker 1: was very basic. You know, we got someone we know 256 00:12:52,080 --> 00:12:54,400 Speaker 1: to go in and just ask a couple of questions 257 00:12:54,440 --> 00:12:56,200 Speaker 1: and then they came back to us and said this, 258 00:12:56,400 --> 00:12:58,880 Speaker 1: that and the other. Because we have such a big 259 00:12:59,040 --> 00:13:03,200 Speaker 1: community at Fate and so many amazing people that want 260 00:13:03,240 --> 00:13:05,480 Speaker 1: to see us succeed, as a brand, which I feel 261 00:13:05,520 --> 00:13:09,120 Speaker 1: like is absolutely priceless. We're wanting to build a mystery 262 00:13:09,160 --> 00:13:13,280 Speaker 1: shopper program that involves our community and our teams, but 263 00:13:13,360 --> 00:13:16,320 Speaker 1: we turn it into something really positive. I don't want 264 00:13:16,320 --> 00:13:19,520 Speaker 1: it to be adaunting mystery shopper program that we release 265 00:13:19,600 --> 00:13:22,400 Speaker 1: and our retail teams are shitting themselves that the mystery 266 00:13:22,400 --> 00:13:24,439 Speaker 1: shoppers could be in at any moment. But we kind 267 00:13:24,440 --> 00:13:27,440 Speaker 1: of want to build a community program where we will 268 00:13:27,440 --> 00:13:29,960 Speaker 1: most likely use our Fate Society members to be part 269 00:13:29,960 --> 00:13:33,720 Speaker 1: of this program where it's not for them to go 270 00:13:33,840 --> 00:13:36,560 Speaker 1: in and criticize every single thing, but it can be 271 00:13:36,640 --> 00:13:40,680 Speaker 1: more about empowering and lifting up our teams and bettering 272 00:13:40,760 --> 00:13:42,320 Speaker 1: the way that we do things. So that's something that 273 00:13:42,320 --> 00:13:45,000 Speaker 1: we've started working on in the end of twenty twenty 274 00:13:45,040 --> 00:13:47,640 Speaker 1: five that we're hoping to launch in twenty twenty six, 275 00:13:47,840 --> 00:13:50,199 Speaker 1: and again, like, I just love for that to become 276 00:13:50,720 --> 00:13:53,000 Speaker 1: known as a thing that we do at Fate. Do 277 00:13:53,000 --> 00:13:55,520 Speaker 1: you know Fate they've got their lovely stores, the lovely staff, 278 00:13:55,520 --> 00:13:57,720 Speaker 1: their customer service is amazing, and did you know they've 279 00:13:57,720 --> 00:14:00,480 Speaker 1: got this really cool mystery shopper program, you know, where 280 00:14:00,679 --> 00:14:04,560 Speaker 1: it's like a community within itself. So I'm really excited 281 00:14:04,600 --> 00:14:06,840 Speaker 1: for that and hopefully we will launch that. I'll report 282 00:14:06,880 --> 00:14:08,120 Speaker 1: back at the end of the year and let you 283 00:14:08,160 --> 00:14:10,839 Speaker 1: know did we launch the Mystery Shop a program and 284 00:14:10,960 --> 00:14:13,440 Speaker 1: how did it go. But that all falls under the 285 00:14:13,520 --> 00:14:16,720 Speaker 1: umbrella of I just want it to be our year 286 00:14:16,800 --> 00:14:19,440 Speaker 1: of elevation. We have a company word of the year, 287 00:14:19,480 --> 00:14:22,280 Speaker 1: which I haven't decided yet at the point of recording this, 288 00:14:22,760 --> 00:14:24,520 Speaker 1: but I think it's going to have something to do 289 00:14:24,640 --> 00:14:27,440 Speaker 1: with elevation. Did I ever say our word of the 290 00:14:27,520 --> 00:14:28,480 Speaker 1: year for last year? 291 00:14:29,240 --> 00:14:31,200 Speaker 2: You did, and I forget what it is. 292 00:14:31,480 --> 00:14:33,560 Speaker 1: Our word of twenty twenty five was pioneer. 293 00:14:33,800 --> 00:14:34,960 Speaker 2: That's right, you did say. 294 00:14:35,080 --> 00:14:38,000 Speaker 1: I did say that on the phone. Now at the 295 00:14:38,040 --> 00:14:39,600 Speaker 1: time of recording this, I don't have our word of 296 00:14:39,600 --> 00:14:42,160 Speaker 1: the year. We're going to be working that out anytime now. 297 00:14:42,440 --> 00:14:43,760 Speaker 1: But I think it's going to have something to do 298 00:14:43,840 --> 00:14:46,000 Speaker 1: with elevation, and I feel like with it being like 299 00:14:46,040 --> 00:14:48,720 Speaker 1: the year of the Horse, it's going to tie in 300 00:14:48,840 --> 00:14:52,000 Speaker 1: really well, just elevate and power. 301 00:14:51,720 --> 00:14:53,600 Speaker 2: And galloping into twenty twenty six. 302 00:14:53,800 --> 00:14:59,400 Speaker 1: Yeah, absolutely, piss bolting, piss bolting into twenty twenty six. 303 00:14:59,680 --> 00:15:02,880 Speaker 1: I just we want to elevate the way we do everything, 304 00:15:03,040 --> 00:15:06,000 Speaker 1: which is a great goal to have, but it's also 305 00:15:06,600 --> 00:15:08,800 Speaker 1: I put a lot of pressure on myself because we 306 00:15:08,880 --> 00:15:12,520 Speaker 1: already do everything wonderfully at Fate, Like We're already all 307 00:15:12,560 --> 00:15:15,240 Speaker 1: doing the most, and I'm just this overachiever, like, but 308 00:15:15,320 --> 00:15:17,480 Speaker 1: we can do more, Like we can do it better. 309 00:15:17,960 --> 00:15:20,160 Speaker 1: But I really just want to elevate Fate as a 310 00:15:20,200 --> 00:15:24,120 Speaker 1: business and a brand and have the customers feel that. 311 00:15:24,400 --> 00:15:26,600 Speaker 1: I want them to feel the elevation of the brand. 312 00:15:27,000 --> 00:15:31,760 Speaker 1: Whether that's better service in store, more personalized services in store. 313 00:15:31,960 --> 00:15:35,400 Speaker 1: Maybe we could do styling sessions. We get asked all 314 00:15:35,400 --> 00:15:37,960 Speaker 1: the time, can you do like private styling sessions? And 315 00:15:38,040 --> 00:15:40,040 Speaker 1: I'm always like, yeah, just go in and ask our 316 00:15:40,080 --> 00:15:42,000 Speaker 1: staff and they'll help you out. But maybe we can 317 00:15:42,040 --> 00:15:44,440 Speaker 1: look at that closer and actually make that an activation. 318 00:15:45,120 --> 00:15:49,560 Speaker 1: Whether that's more community based events, better products, better photo shoots, 319 00:15:49,600 --> 00:15:52,040 Speaker 1: better campaigns. That's something that we've been working on in 320 00:15:52,080 --> 00:15:54,160 Speaker 1: twenty twenty five, and we want to do more of 321 00:15:54,560 --> 00:15:58,800 Speaker 1: just elevating Fate as a brand in every area possible. 322 00:15:58,880 --> 00:16:02,600 Speaker 1: It's a huge, huge goal of mine, a personal goal 323 00:16:02,640 --> 00:16:05,320 Speaker 1: of mine that I want to do this year. Whether 324 00:16:05,320 --> 00:16:07,520 Speaker 1: it will happen or not, I don't know, but I'd 325 00:16:07,560 --> 00:16:09,600 Speaker 1: like to go on a holiday with AJ for more 326 00:16:09,600 --> 00:16:13,840 Speaker 1: than two weeks, for more than two weeks. 327 00:16:13,640 --> 00:16:15,640 Speaker 2: Where would what would be your destination of choice? 328 00:16:15,720 --> 00:16:17,480 Speaker 1: Right? I want to do a euro Summer? 329 00:16:17,840 --> 00:16:22,160 Speaker 2: Oh yeah, have you ever done Eurosummer? And has A 330 00:16:22,440 --> 00:16:22,720 Speaker 2: ever been? 331 00:16:22,800 --> 00:16:25,520 Speaker 1: Yeah? He has, but in his early twenties when he, 332 00:16:25,680 --> 00:16:29,080 Speaker 1: like you know, was just backpacking and doing all that 333 00:16:29,120 --> 00:16:32,400 Speaker 1: fun sort of partying stuff. But AJ and I have 334 00:16:32,600 --> 00:16:35,600 Speaker 1: only ever had two weeks off fate at the most. 335 00:16:35,720 --> 00:16:38,120 Speaker 1: And the first time that we did that was Christmas 336 00:16:38,120 --> 00:16:42,560 Speaker 1: of twenty twenty four, So we've had to the last 337 00:16:42,560 --> 00:16:45,360 Speaker 1: two Christmases, we've had two weeks break and we've never 338 00:16:45,400 --> 00:16:49,120 Speaker 1: had any more than that time off. And so this 339 00:16:49,240 --> 00:16:52,040 Speaker 1: year hopefully I actually need to start organizing it soon 340 00:16:52,080 --> 00:16:54,040 Speaker 1: because it's like in the middle of this year. I 341 00:16:54,080 --> 00:16:56,400 Speaker 1: would love for us to be able to go away. 342 00:16:56,160 --> 00:16:57,160 Speaker 2: For Can you bring me? 343 00:16:57,400 --> 00:17:01,080 Speaker 1: Yeah? You can? You've got yeah? Is that you approval? 344 00:17:01,320 --> 00:17:02,680 Speaker 1: Like I've just approved your leave. 345 00:17:02,640 --> 00:17:03,560 Speaker 2: Right, are you? 346 00:17:03,800 --> 00:17:04,560 Speaker 1: Yeah? Yeah? 347 00:17:04,560 --> 00:17:05,480 Speaker 2: Can you just let over know? 348 00:17:05,680 --> 00:17:08,360 Speaker 1: Yeah, I'm letting them know through this podcast to Xander's 349 00:17:08,359 --> 00:17:10,800 Speaker 1: boss and Over, just letting you know the leave for 350 00:17:10,920 --> 00:17:12,200 Speaker 1: Xander has been We're actually. 351 00:17:11,960 --> 00:17:14,800 Speaker 2: Doing big business from Europe. Yeah, technically work we. 352 00:17:14,920 --> 00:17:19,520 Speaker 1: Could, but I would love to be able to go 353 00:17:19,600 --> 00:17:23,200 Speaker 1: away for even three weeks, which I've never done that before, 354 00:17:23,640 --> 00:17:25,320 Speaker 1: because I just think that would be so nice to 355 00:17:25,400 --> 00:17:28,120 Speaker 1: kind of like step away and say we'll be back 356 00:17:28,160 --> 00:17:31,359 Speaker 1: in three weeks and I could shoot heaps of stuff 357 00:17:31,400 --> 00:17:33,439 Speaker 1: over there. I imagine if I could shoot the swim 358 00:17:33,480 --> 00:17:35,960 Speaker 1: over there, if it's ready in like. 359 00:17:36,080 --> 00:17:38,440 Speaker 2: A Spanish beach or something. 360 00:17:38,200 --> 00:17:41,479 Speaker 1: On the Italy, on the Italy, on the Italy, on 361 00:17:41,520 --> 00:17:45,240 Speaker 1: the Italian coastline, wouldn't that be a vibe that's more 362 00:17:45,240 --> 00:17:47,600 Speaker 1: of a personal goal. I know this is a business podcast, 363 00:17:47,720 --> 00:17:50,440 Speaker 1: but also I think it ties in because you need 364 00:17:50,480 --> 00:17:52,480 Speaker 1: to have breaks when you're a business owner, and you 365 00:17:52,520 --> 00:17:55,080 Speaker 1: need to treat yourself. This also ties back into me 366 00:17:55,240 --> 00:17:57,800 Speaker 1: stepping back and enjoying everything a little bit more, rather 367 00:17:57,840 --> 00:18:00,560 Speaker 1: than being worried about everything that's happening at work every 368 00:18:00,640 --> 00:18:03,680 Speaker 1: day and never stopping and actually just going, you know what, 369 00:18:03,720 --> 00:18:04,639 Speaker 1: this is fucking awesome. 370 00:18:04,760 --> 00:18:06,400 Speaker 2: Yeah, as it is to you the horse you need 371 00:18:06,440 --> 00:18:08,640 Speaker 2: to trot around. I do have a bit of fun. 372 00:18:08,840 --> 00:18:11,680 Speaker 1: I do. I'm galloping over to Italy watch me go, 373 00:18:12,080 --> 00:18:14,879 Speaker 1: But a big holiday with AJ more than two weeks 374 00:18:15,440 --> 00:18:17,719 Speaker 1: is a goal of mine. Let's see if we are 375 00:18:17,760 --> 00:18:24,400 Speaker 1: going to make it happen. I'm going to leave one 376 00:18:24,440 --> 00:18:26,760 Speaker 1: more little goal. That's not a little goal, it's a 377 00:18:26,760 --> 00:18:30,400 Speaker 1: big one, mind you. I've got these now, but I've 378 00:18:30,400 --> 00:18:32,919 Speaker 1: got like a million other things that I want to do, 379 00:18:33,080 --> 00:18:35,040 Speaker 1: you know, and throughout the year, I'll come up with 380 00:18:35,080 --> 00:18:36,840 Speaker 1: more things. But I guess these are just going to 381 00:18:36,840 --> 00:18:39,800 Speaker 1: be my main goals to kick off twenty twenty six. 382 00:18:41,160 --> 00:18:45,440 Speaker 1: But the last goal for me is grow my business 383 00:18:45,600 --> 00:18:50,600 Speaker 1: more for the sole purpose of creating more opportunities for 384 00:18:50,760 --> 00:18:54,560 Speaker 1: my current staff and future staff. One of my favorite 385 00:18:54,600 --> 00:18:57,800 Speaker 1: things about running Fate and growing it to the size 386 00:18:58,240 --> 00:19:02,680 Speaker 1: that it has been is the satisfaction that I weirdly 387 00:19:02,760 --> 00:19:08,080 Speaker 1: get from witnessing my team grow within their careers and 388 00:19:08,560 --> 00:19:12,399 Speaker 1: everything that I do I do for Fate. I want 389 00:19:12,440 --> 00:19:16,240 Speaker 1: Fate to grow because I love the opportunities that come 390 00:19:16,320 --> 00:19:18,840 Speaker 1: with it, whether that's us being able to create really 391 00:19:18,840 --> 00:19:22,440 Speaker 1: new and exciting roles for people and roles that we've 392 00:19:22,440 --> 00:19:24,640 Speaker 1: never had before. I feel like that is so exciting 393 00:19:24,680 --> 00:19:27,159 Speaker 1: within itself. Getting your business to a point where you're like, 394 00:19:27,160 --> 00:19:28,800 Speaker 1: hang on, I think we need this kind of person 395 00:19:28,840 --> 00:19:31,400 Speaker 1: in the business. We've never had someone like that before. 396 00:19:31,720 --> 00:19:34,399 Speaker 1: And also I just get such a kick out of 397 00:19:34,560 --> 00:19:38,640 Speaker 1: watching the growth of my team, especially those that I've 398 00:19:38,640 --> 00:19:40,680 Speaker 1: worked with for a long time over the years. It's 399 00:19:40,680 --> 00:19:44,480 Speaker 1: been so satisfying. And I know that might sound like selfish, 400 00:19:44,520 --> 00:19:47,399 Speaker 1: but to watch my team grow within their roles and 401 00:19:47,440 --> 00:19:52,600 Speaker 1: develop as women and you know, move forward with complete 402 00:19:52,600 --> 00:19:54,960 Speaker 1: confidence like in the Year of the Horse, I just 403 00:19:55,000 --> 00:19:57,560 Speaker 1: get a real kick out of that. And I want 404 00:19:57,600 --> 00:20:00,280 Speaker 1: my team to grow within their roles if they it, 405 00:20:00,320 --> 00:20:02,119 Speaker 1: of course, Like I know, there's some people that just 406 00:20:02,560 --> 00:20:04,439 Speaker 1: happy doing what they're doing and they don't want to 407 00:20:04,840 --> 00:20:07,439 Speaker 1: take on any new responsibilities or manage any people, and 408 00:20:07,680 --> 00:20:09,119 Speaker 1: I'm all for that as well, to be honest, I 409 00:20:09,119 --> 00:20:12,040 Speaker 1: think that would be nice. Like for me, sometimes I'd 410 00:20:12,080 --> 00:20:13,800 Speaker 1: love to just go to work and then go home 411 00:20:13,800 --> 00:20:17,680 Speaker 1: and not think about it. But I love doing business. 412 00:20:17,760 --> 00:20:22,120 Speaker 1: But I equally as much enjoy watching my team grow 413 00:20:22,160 --> 00:20:24,639 Speaker 1: within their roles, and that can be through taking on 414 00:20:24,720 --> 00:20:29,960 Speaker 1: new responsibilities, changing roles, receiving promotions. I love giving a 415 00:20:30,000 --> 00:20:31,879 Speaker 1: pay rise, like I want to do more of that, 416 00:20:32,040 --> 00:20:33,919 Speaker 1: but for me to be able to do that, I 417 00:20:34,000 --> 00:20:37,359 Speaker 1: need to grow fate. When I had grace on last year. 418 00:20:37,720 --> 00:20:40,520 Speaker 1: If you listened to that episode, Grace was our national 419 00:20:40,560 --> 00:20:43,640 Speaker 1: retail manager and she's just been promoted into a new 420 00:20:43,680 --> 00:20:47,440 Speaker 1: position at the end of twenty five and going into 421 00:20:47,440 --> 00:20:51,000 Speaker 1: this year, and it's just so exciting to, you know, 422 00:20:51,280 --> 00:20:54,080 Speaker 1: just see someone absolutely shining and to kind of step 423 00:20:54,119 --> 00:20:56,920 Speaker 1: back and let them do that. When you're a business owner, 424 00:20:56,960 --> 00:20:58,600 Speaker 1: you've got to get out of the way of your 425 00:20:58,600 --> 00:21:01,400 Speaker 1: staff and your business. It's very easy to get caught 426 00:21:01,440 --> 00:21:03,000 Speaker 1: up in the day to day and think I'll do it, 427 00:21:03,000 --> 00:21:05,359 Speaker 1: it's easier, blah blah blah. But if you just step 428 00:21:05,400 --> 00:21:08,080 Speaker 1: back and let them do their thing, like the business 429 00:21:08,080 --> 00:21:11,000 Speaker 1: will absolutely explode. But it's up to me to get 430 00:21:11,040 --> 00:21:13,480 Speaker 1: my business to that point. And I know that's one 431 00:21:13,480 --> 00:21:16,280 Speaker 1: thing that Grace touched on in the episode that I 432 00:21:16,320 --> 00:21:18,680 Speaker 1: did with her, which if you didn't listen, Grace is out. 433 00:21:19,000 --> 00:21:21,760 Speaker 1: Was our national retail manager and she's been with us 434 00:21:21,800 --> 00:21:25,000 Speaker 1: for five years now and she's just an absolute weapon. 435 00:21:25,040 --> 00:21:26,600 Speaker 1: And one of the things that she said to me 436 00:21:26,760 --> 00:21:29,879 Speaker 1: in that episode that has stuck with me, which I 437 00:21:29,920 --> 00:21:33,240 Speaker 1: feel was very I don't want to say mature, but 438 00:21:33,320 --> 00:21:36,239 Speaker 1: maybe mature of her to say and recognize as an 439 00:21:36,280 --> 00:21:41,080 Speaker 1: employee is sometimes the business isn't always ready for what 440 00:21:41,160 --> 00:21:43,359 Speaker 1: you want and you have to be patient with that. 441 00:21:43,359 --> 00:21:45,040 Speaker 1: That really stuck with me when she said that. I 442 00:21:45,080 --> 00:21:46,879 Speaker 1: was like, Grace, that is such a good thing for 443 00:21:46,920 --> 00:21:50,560 Speaker 1: you to realize. And I feel that majorly owning a 444 00:21:50,600 --> 00:21:53,719 Speaker 1: growing business is I want to keep this thing growing 445 00:21:53,960 --> 00:21:57,080 Speaker 1: so that my team can have those opportunities for growth 446 00:21:57,080 --> 00:21:59,720 Speaker 1: as well, because I never want someone to kind of 447 00:21:59,720 --> 00:22:01,840 Speaker 1: get stuck at a point where they're like, I feel 448 00:22:01,840 --> 00:22:04,000 Speaker 1: like I can't grow, and then Fate isn't growing. So 449 00:22:04,119 --> 00:22:06,720 Speaker 1: I feel like a lot of responsibility on my shoulders 450 00:22:06,720 --> 00:22:09,360 Speaker 1: to like keep growing Fate so that my staff can 451 00:22:09,440 --> 00:22:10,640 Speaker 1: keep growing as well. Yeah. 452 00:22:10,640 --> 00:22:12,960 Speaker 2: I think we spoke about this on an episode last 453 00:22:13,000 --> 00:22:16,760 Speaker 2: year where I think someone was asking for advice about promotion. 454 00:22:17,400 --> 00:22:21,440 Speaker 2: But it's realizing that when you're a worker in the business, 455 00:22:22,520 --> 00:22:24,560 Speaker 2: it's all about you and your head, but there's actually 456 00:22:24,560 --> 00:22:27,439 Speaker 2: a bigger picture. And when you realize that bigger picture, 457 00:22:27,920 --> 00:22:31,560 Speaker 2: it actually becomes easier for you to navigate and for 458 00:22:31,640 --> 00:22:33,680 Speaker 2: you to get a better understanding of like we actually 459 00:22:33,680 --> 00:22:35,240 Speaker 2: where you fit in and the opportunity. 460 00:22:35,280 --> 00:22:39,439 Speaker 1: It's a really good not pattern to recognize, but for 461 00:22:39,760 --> 00:22:43,199 Speaker 1: employees to be able to recognize, like it's amazing to 462 00:22:43,320 --> 00:22:47,119 Speaker 1: want growth, and when someone tells me they want growth, 463 00:22:47,160 --> 00:22:49,560 Speaker 1: I will never forget that, and when they're showing that 464 00:22:49,560 --> 00:22:51,919 Speaker 1: they want that, but I think it's also just really 465 00:22:52,320 --> 00:22:54,880 Speaker 1: nice for them to understand I'm ready for this right now, 466 00:22:55,480 --> 00:22:57,480 Speaker 1: this is what I want to do, but also for 467 00:22:57,560 --> 00:22:59,120 Speaker 1: them to be able to go. But I can see 468 00:22:59,160 --> 00:23:01,200 Speaker 1: that the business isn't quite there yet, so I'm just 469 00:23:01,280 --> 00:23:03,840 Speaker 1: gonna hold tight and I know it's coming kind of thing. Ye, 470 00:23:04,359 --> 00:23:07,639 Speaker 1: So that's my last big goal of twenty twenty six 471 00:23:07,760 --> 00:23:11,040 Speaker 1: is scale Fate, which is just a general goal. You 472 00:23:11,119 --> 00:23:13,640 Speaker 1: always want to continue growing your business, but I want 473 00:23:13,680 --> 00:23:15,520 Speaker 1: to do it because I want to see my staff 474 00:23:15,760 --> 00:23:20,640 Speaker 1: keep growing in their careers and roles because it's just awesome, 475 00:23:20,720 --> 00:23:24,919 Speaker 1: like especially because we are a predominantly women based workplace. 476 00:23:25,480 --> 00:23:28,159 Speaker 1: Just to see a bunch of women just absolutely fucking 477 00:23:28,280 --> 00:23:32,080 Speaker 1: slaying in my business like it, like I don't know, 478 00:23:32,200 --> 00:23:35,480 Speaker 1: like that makes me feel a million bucks like business. Yeah, sure, 479 00:23:35,520 --> 00:23:37,320 Speaker 1: it's about me, and I started Fate for me, but 480 00:23:37,359 --> 00:23:39,359 Speaker 1: it's not like it's about everyone else now. And I 481 00:23:39,359 --> 00:23:43,360 Speaker 1: get such a kick when I just see everyone's confidence building, 482 00:23:43,880 --> 00:23:46,800 Speaker 1: you know, And I'll use April as an example. Sorry, April, 483 00:23:46,840 --> 00:23:49,400 Speaker 1: I'm just using you as an example. But she's also 484 00:23:49,440 --> 00:23:52,520 Speaker 1: been with us for five years now, and when she 485 00:23:52,560 --> 00:23:55,440 Speaker 1: first started, she started working in our warehouse, and I remember, 486 00:23:55,560 --> 00:23:57,720 Speaker 1: this was April that would be too scared to make 487 00:23:57,720 --> 00:23:59,879 Speaker 1: a phone call or to answer a phone call, like 488 00:24:00,080 --> 00:24:01,920 Speaker 1: you know, like cause she'd just be like, no, I'm 489 00:24:01,920 --> 00:24:05,200 Speaker 1: too nervous, blah blah blah. And now like she's here 490 00:24:05,320 --> 00:24:08,280 Speaker 1: helping with my pod, she says yes and no to 491 00:24:08,320 --> 00:24:10,320 Speaker 1: all the deals that we do on here. She'll have 492 00:24:10,359 --> 00:24:12,600 Speaker 1: phone calls with Rachel nov or whoever, and she just 493 00:24:12,640 --> 00:24:15,399 Speaker 1: goes hello, April speaking And like even just that little 494 00:24:15,400 --> 00:24:18,359 Speaker 1: thing of her going from not being confident enough to 495 00:24:18,400 --> 00:24:21,320 Speaker 1: take a call to her doing my calls and emails 496 00:24:21,320 --> 00:24:24,240 Speaker 1: for me now in her role, I'm like, yes, Like 497 00:24:24,320 --> 00:24:26,680 Speaker 1: that gives me so much satisfaction. And I think that's 498 00:24:27,000 --> 00:24:29,560 Speaker 1: a bit of business that people don't really speak about. 499 00:24:29,640 --> 00:24:32,160 Speaker 1: But it's just like how proud you feel to see 500 00:24:32,160 --> 00:24:34,280 Speaker 1: the growth of your staff. And I've got so many 501 00:24:34,320 --> 00:24:37,439 Speaker 1: amazing people working at Fate that are perfect examples of that. 502 00:24:37,880 --> 00:24:40,040 Speaker 1: So that is my last goal of twenty twenty six. 503 00:24:40,119 --> 00:24:42,480 Speaker 1: Of course, I've got a million more. But I feel 504 00:24:42,480 --> 00:24:44,159 Speaker 1: like we've got to kick off every year with this 505 00:24:44,280 --> 00:24:46,600 Speaker 1: kind of episode and then we can come back at 506 00:24:46,600 --> 00:24:48,680 Speaker 1: the end of the year and see just how many 507 00:24:48,760 --> 00:24:50,399 Speaker 1: of these I did. Hopefully we do this swim in 508 00:24:50,400 --> 00:24:53,000 Speaker 1: the men's range because they're like the two physical ones. 509 00:24:53,160 --> 00:24:55,000 Speaker 2: That I better do the men's range. 510 00:24:55,080 --> 00:24:57,840 Speaker 1: I'd love to do the pop up stores as well. Like, 511 00:24:57,840 --> 00:25:00,240 Speaker 1: there's so many things I want to do, and the 512 00:25:00,320 --> 00:25:03,240 Speaker 1: year goes in like five seconds these days, so I 513 00:25:03,359 --> 00:25:06,160 Speaker 1: better stop recording this episode. Yeah, I've got a lot 514 00:25:06,200 --> 00:25:06,919 Speaker 1: that I need to do. 515 00:25:07,040 --> 00:25:09,800 Speaker 2: Will be planning the roundup of the year before you 516 00:25:09,840 --> 00:25:10,160 Speaker 2: know it. 517 00:25:10,359 --> 00:25:15,479 Speaker 1: Oh, no, slow down. But welcome to twenty twenty six. Everyone. 518 00:25:15,560 --> 00:25:17,320 Speaker 1: Thank you so much for all of your support in 519 00:25:17,359 --> 00:25:20,240 Speaker 1: twenty twenty five, and I'm sure we're gonna have a 520 00:25:20,240 --> 00:25:23,239 Speaker 1: lot of exciting things in store for Big Business in 521 00:25:23,320 --> 00:25:25,360 Speaker 1: twenty twenty six. I need to end with a tip 522 00:25:25,400 --> 00:25:26,720 Speaker 1: of the week. Are we still doing the Tip of 523 00:25:26,720 --> 00:25:27,600 Speaker 1: the week this year? 524 00:25:28,520 --> 00:25:31,720 Speaker 2: I love the Tip of the week? Britts always like, 525 00:25:31,760 --> 00:25:34,320 Speaker 2: should we change it to something else? Can you give 526 00:25:34,359 --> 00:25:36,199 Speaker 2: us feedback? Actually, that's the tip of the week for 527 00:25:36,359 --> 00:25:36,640 Speaker 2: you guys. 528 00:25:36,720 --> 00:25:39,560 Speaker 1: Send us a DM on Big Business Podcast on Instagram. 529 00:25:39,680 --> 00:25:41,439 Speaker 1: Would you like us to change the tip of the 530 00:25:41,440 --> 00:25:44,000 Speaker 1: week and do something different at the end of every episode? 531 00:25:44,119 --> 00:25:45,439 Speaker 2: Yeah, Jeff suggestions for us? 532 00:25:45,880 --> 00:25:47,359 Speaker 1: Or do you love it? We could do a shout 533 00:25:47,359 --> 00:25:49,800 Speaker 1: out to a business at the end of every episode. 534 00:25:49,920 --> 00:25:52,359 Speaker 2: That's yummy. Yeah, let's brainstorm that. 535 00:25:52,560 --> 00:25:55,320 Speaker 1: Yeah. Everyone, if you're listening this far, which hopefully you are, 536 00:25:55,440 --> 00:25:57,520 Speaker 1: let us know. Would you like that instead where we 537 00:25:57,560 --> 00:25:59,840 Speaker 1: give a shout out to someone who has contacted us 538 00:26:00,400 --> 00:26:01,520 Speaker 1: through DMS or something. 539 00:26:01,640 --> 00:26:02,159 Speaker 2: Let us know. 540 00:26:02,600 --> 00:26:04,879 Speaker 1: Please, But I'll end this episode with a Tip of 541 00:26:04,920 --> 00:26:07,720 Speaker 1: the week just because to kick off the new year. 542 00:26:08,200 --> 00:26:11,840 Speaker 1: Don't forget why you started. Like I said in this episode, 543 00:26:11,840 --> 00:26:13,760 Speaker 1: and like I say all the time, it's very easy 544 00:26:13,800 --> 00:26:15,840 Speaker 1: to get stressed out in business and caught up in 545 00:26:15,880 --> 00:26:17,800 Speaker 1: the day to day and oh my god, is this 546 00:26:17,920 --> 00:26:20,080 Speaker 1: even worth it? Am I cut out for this? Trust me? 547 00:26:20,160 --> 00:26:24,119 Speaker 1: I feel these feelings every day. Don't forget why you 548 00:26:24,240 --> 00:26:27,760 Speaker 1: started in the first place. And also, don't forget who 549 00:26:27,800 --> 00:26:30,840 Speaker 1: you are. Don't forget who you are in times where 550 00:26:30,840 --> 00:26:33,560 Speaker 1: you're feeling stressed. I've even had some people DM me 551 00:26:33,680 --> 00:26:37,000 Speaker 1: sometimes and they've said, hey, Britt, like I was doing 552 00:26:37,640 --> 00:26:39,840 Speaker 1: something today that was a bit scary, and I thought 553 00:26:39,840 --> 00:26:41,520 Speaker 1: of you, and I thought what would Britt do in 554 00:26:41,560 --> 00:26:44,520 Speaker 1: this situation? And that's always like the biggest compliment. But 555 00:26:44,600 --> 00:26:47,160 Speaker 1: then sometimes I feel like I need to remind myself 556 00:26:47,200 --> 00:26:49,440 Speaker 1: of that, what would I do in a time where 557 00:26:49,480 --> 00:26:52,159 Speaker 1: I'm feeling stressed, because you know, stress can get the 558 00:26:52,200 --> 00:26:54,000 Speaker 1: best of all of us and we can be our 559 00:26:54,280 --> 00:26:57,960 Speaker 1: harshest critics. But yeah, don't forget who you are or 560 00:26:57,960 --> 00:27:00,200 Speaker 1: why you started whatever it is that you're doing, or 561 00:27:00,280 --> 00:27:02,960 Speaker 1: why you're starting what you're currently starting. So that's my 562 00:27:03,080 --> 00:27:06,600 Speaker 1: tip of the week. That's all for my first episode 563 00:27:06,640 --> 00:27:09,600 Speaker 1: of twenty twenty six. I'm so excited for this year. 564 00:27:09,840 --> 00:27:11,959 Speaker 1: Let's all bring on the year of the Horse and 565 00:27:12,080 --> 00:27:15,800 Speaker 1: gallop through twenty twenty six together. Come on, people, it's 566 00:27:15,800 --> 00:27:18,399 Speaker 1: a pack of Wait, what's a pack of horses? Is 567 00:27:18,440 --> 00:27:19,160 Speaker 1: it called a pack? 568 00:27:19,320 --> 00:27:21,840 Speaker 2: I don't know. Let's quickly I heard I heard of 569 00:27:21,880 --> 00:27:22,560 Speaker 2: horse head. 570 00:27:22,720 --> 00:27:25,880 Speaker 1: A pack of horses? No, I feel like it's another word. 571 00:27:26,000 --> 00:27:29,639 Speaker 2: Let me ask chat you with Tea, what is like 572 00:27:29,680 --> 00:27:35,800 Speaker 2: a pack of horses called? She's thinking a group of 573 00:27:35,800 --> 00:27:37,920 Speaker 2: horses can be caught a few different things. I heard 574 00:27:37,920 --> 00:27:42,239 Speaker 2: of horses. I heard a team, a string horse, a 575 00:27:42,280 --> 00:27:43,600 Speaker 2: string of horses. 576 00:27:43,760 --> 00:27:45,760 Speaker 1: We are a string of horses. Everyone. I'm at the 577 00:27:45,760 --> 00:27:47,120 Speaker 1: front and you're all. 578 00:27:47,520 --> 00:27:50,520 Speaker 2: Come on with me or a stud I'll be the start. 579 00:27:50,280 --> 00:27:51,720 Speaker 1: Is a male horse or something? 580 00:27:51,840 --> 00:27:55,840 Speaker 2: Yeah, a group of breeding stallions. Nice. 581 00:27:56,680 --> 00:27:59,800 Speaker 1: Well that's all for the first ep of twenty twenty six. 582 00:28:00,200 --> 00:28:02,560 Speaker 1: Remember to chase after your dreams as if they are 583 00:28:02,600 --> 00:28:05,720 Speaker 1: your money.