1 00:00:04,120 --> 00:00:04,440 Speaker 1: Bye. 2 00:00:04,480 --> 00:00:06,439 Speaker 2: I'm Britney Saunders and welcome. 3 00:00:06,120 --> 00:00:09,080 Speaker 3: To Big Business, the place where business is far from boring, 4 00:00:09,119 --> 00:00:12,280 Speaker 3: and today we are recording on a wobbicicle land Now, 5 00:00:12,360 --> 00:00:14,880 Speaker 3: I somehow managed to build an empire from the garage 6 00:00:14,960 --> 00:00:17,080 Speaker 3: underneath my house, and I'm here to share it all 7 00:00:17,120 --> 00:00:20,800 Speaker 3: with you, from the wins, the mistakes, the challenging times, 8 00:00:20,840 --> 00:00:23,280 Speaker 3: and the funny moments in between. So, whether you're in 9 00:00:23,320 --> 00:00:25,959 Speaker 3: business already, perhaps you're not in the game at all, 10 00:00:26,239 --> 00:00:28,760 Speaker 3: Maybe you're looking for some inspo, or you simply just 11 00:00:28,800 --> 00:00:31,200 Speaker 3: want to hear the tea, this is the podcast for you. 12 00:00:31,680 --> 00:00:36,440 Speaker 3: Coming up on today's episode, I'm joined by Grace from Fate. 13 00:00:36,520 --> 00:00:40,240 Speaker 3: This is my first ever official guest episode with someone 14 00:00:40,280 --> 00:00:41,040 Speaker 3: from the Fate team. 15 00:00:41,080 --> 00:00:42,839 Speaker 1: I think April's sprinkled. 16 00:00:42,360 --> 00:00:44,480 Speaker 3: In a few episodes, but this is our first proper 17 00:00:44,560 --> 00:00:49,400 Speaker 3: official guest episode. Grace is our head of retail nationally 18 00:00:49,520 --> 00:00:52,160 Speaker 3: at Fate and she has been with us for over 19 00:00:52,240 --> 00:00:54,520 Speaker 3: four years and I thought she would be great to 20 00:00:54,600 --> 00:00:57,800 Speaker 3: bring on because her story is so inspiring, not only 21 00:00:57,800 --> 00:01:00,520 Speaker 3: for other business owners, but also for are the team 22 00:01:00,560 --> 00:01:02,760 Speaker 3: members out there who are wanting to build an amazing 23 00:01:02,800 --> 00:01:06,640 Speaker 3: career for themselves. So without feather Ado, Grace. Welcome to 24 00:01:06,680 --> 00:01:07,360 Speaker 3: Big Business. 25 00:01:07,600 --> 00:01:10,840 Speaker 1: Thanks for having me. How are you feeling being on 26 00:01:10,880 --> 00:01:14,840 Speaker 1: Big Business? Grace? So nervous? You're such a great talker. 27 00:01:15,200 --> 00:01:19,760 Speaker 1: I am when I'm in the moment, I guess, and 28 00:01:19,840 --> 00:01:22,640 Speaker 1: here you are in the moment. Yeah, yeah, that's true. 29 00:01:22,720 --> 00:01:26,520 Speaker 1: I'm a nervous person though, So I'll tell you when 30 00:01:26,560 --> 00:01:29,520 Speaker 1: I know what I'm going to say. That's when I'm like, yep, okay, 31 00:01:29,560 --> 00:01:34,000 Speaker 1: I can say it without hesitation, but I guess when 32 00:01:34,040 --> 00:01:35,520 Speaker 1: I speak about me, I get really there. 33 00:01:37,240 --> 00:01:39,080 Speaker 3: Well, we're really throwing you in the deep end today 34 00:01:39,080 --> 00:01:41,240 Speaker 3: because today we are literally talking all about you. 35 00:01:41,360 --> 00:01:44,080 Speaker 1: And this is your first podcast ever, right, Yes, I've 36 00:01:44,120 --> 00:01:46,240 Speaker 1: never seen a studio before. This is cool. 37 00:01:46,480 --> 00:01:48,880 Speaker 3: Yeah, welcome and you can add it to your list 38 00:01:48,920 --> 00:01:51,280 Speaker 3: of skills now as you're a podcaster. 39 00:01:52,360 --> 00:01:55,080 Speaker 2: Well, let's go back to the very beginning. 40 00:01:55,400 --> 00:01:57,440 Speaker 3: I feel like I love telling the story of you 41 00:01:57,520 --> 00:01:59,240 Speaker 3: coming on board at Fate, but I feel like it's 42 00:01:59,240 --> 00:02:00,920 Speaker 3: better for you to come to tell the story. 43 00:02:01,040 --> 00:02:01,200 Speaker 2: Yeah. 44 00:02:01,240 --> 00:02:02,840 Speaker 1: I feel like I can say it in my way 45 00:02:02,880 --> 00:02:06,040 Speaker 1: and then BRIT's got saying it. 46 00:02:06,680 --> 00:02:08,960 Speaker 3: Okay, So how did you come into Fate and what 47 00:02:09,160 --> 00:02:11,480 Speaker 3: was your first role and how did it all look 48 00:02:11,520 --> 00:02:13,400 Speaker 3: from the beginning where we were in the middle of 49 00:02:13,480 --> 00:02:19,840 Speaker 3: lockdown in Covid times and I had heard that brit 50 00:02:20,120 --> 00:02:24,359 Speaker 3: was needing someone in the store for when it reopened, because. 51 00:02:24,160 --> 00:02:26,400 Speaker 2: Yeah, the store was shut right like this was in Covid. 52 00:02:26,440 --> 00:02:29,760 Speaker 3: We only had the one store in Newcastle, like downstairs 53 00:02:29,800 --> 00:02:32,520 Speaker 3: and our office was upstairs and it was shut, but 54 00:02:32,560 --> 00:02:34,000 Speaker 3: we were looking at hiring someone. 55 00:02:34,160 --> 00:02:36,440 Speaker 1: Yeah, and I didn't know a lot about the brand. 56 00:02:36,480 --> 00:02:38,320 Speaker 1: I actually didn't know a lot about Brit. I know, 57 00:02:38,320 --> 00:02:40,120 Speaker 1: a lot of people come in and they've known about 58 00:02:40,120 --> 00:02:43,280 Speaker 1: you for so long, but I didn't really grow up 59 00:02:43,320 --> 00:02:45,560 Speaker 1: watching YouTube or anything like that. So because you're a 60 00:02:45,600 --> 00:02:49,359 Speaker 1: country girl, you're from Tamworth, but yeah, no, I didn't 61 00:02:50,400 --> 00:02:53,720 Speaker 1: grow up watching Brit or anything like that. So I 62 00:02:53,760 --> 00:02:56,080 Speaker 1: had just heard of her and I heard of the 63 00:02:56,120 --> 00:02:58,120 Speaker 1: business as well, mainly the business. 64 00:02:57,880 --> 00:03:00,200 Speaker 2: And you were working in retail at the time as well. 65 00:03:00,320 --> 00:03:03,680 Speaker 1: Yeah, so I've had a lot of retail experience as 66 00:03:03,720 --> 00:03:07,120 Speaker 1: it was, and I think it was in a time 67 00:03:07,160 --> 00:03:10,000 Speaker 1: where I just felt like I wanted to be in 68 00:03:10,040 --> 00:03:15,359 Speaker 1: an environment where I could thrive and that I related 69 00:03:15,400 --> 00:03:18,119 Speaker 1: to as well. So yeah, I kind of just sent 70 00:03:18,480 --> 00:03:21,040 Speaker 1: off my resume to BRIT's email. They didn't have an 71 00:03:21,040 --> 00:03:24,800 Speaker 1: add up or anything, and one of the girls in 72 00:03:24,840 --> 00:03:27,440 Speaker 1: the team already knew me. I think you might have 73 00:03:27,480 --> 00:03:32,280 Speaker 1: asked them like, who's this girl? Yeah, I did, which 74 00:03:32,280 --> 00:03:34,440 Speaker 1: made it a little bit more nerve wracking. I think 75 00:03:34,480 --> 00:03:36,480 Speaker 1: for me to feel like I had to kind of 76 00:03:36,720 --> 00:03:40,160 Speaker 1: prove that I was a reliable person. It's always hard 77 00:03:40,160 --> 00:03:42,720 Speaker 1: to take the word of someone else, I think, so 78 00:03:42,800 --> 00:03:45,720 Speaker 1: I felt like I really wanted to just hustle and 79 00:03:46,000 --> 00:03:47,760 Speaker 1: show you that I was serious. 80 00:03:48,000 --> 00:03:50,760 Speaker 3: I still remember the day that I interviewed you, and 81 00:03:50,800 --> 00:03:54,120 Speaker 3: it's funny because just by the time this comes out, 82 00:03:54,120 --> 00:03:55,840 Speaker 3: I don't know when it was, but I did a 83 00:03:55,880 --> 00:03:59,000 Speaker 3: whole episode recently on our whole hiring process at Fame, 84 00:03:59,280 --> 00:04:01,280 Speaker 3: and I talk about I talked about, you know, the 85 00:04:01,320 --> 00:04:03,720 Speaker 3: way that we hire now, how it's very thorough, and 86 00:04:03,760 --> 00:04:05,920 Speaker 3: I reflected on how I used to hire back in 87 00:04:05,960 --> 00:04:08,400 Speaker 3: the day, and you're an example of someone that I 88 00:04:08,920 --> 00:04:12,000 Speaker 3: had one Google meeting with or zoom call or whatever 89 00:04:12,000 --> 00:04:12,880 Speaker 3: it was, and I hired you. 90 00:04:13,160 --> 00:04:16,800 Speaker 1: Yeah, like just straight up and lucky. Yeah, you were 91 00:04:16,800 --> 00:04:18,240 Speaker 1: like do you want to just come in? It was 92 00:04:18,440 --> 00:04:21,000 Speaker 1: very casual. Yeah, I think back then it just had 93 00:04:21,000 --> 00:04:22,440 Speaker 1: to be because you're in the middle of COVID. 94 00:04:22,600 --> 00:04:24,400 Speaker 3: Yeah, so, and I think a lot of people were 95 00:04:24,440 --> 00:04:27,440 Speaker 3: hiring and was so small back then too, there was 96 00:04:27,520 --> 00:04:28,320 Speaker 3: just a few of us. 97 00:04:28,360 --> 00:04:30,320 Speaker 2: So I did the one call with you. I remember it. 98 00:04:30,360 --> 00:04:33,000 Speaker 3: I was sitting on the lounge downstairs, probably in like 99 00:04:33,000 --> 00:04:35,760 Speaker 3: my trackies, and we had the most informal interview ever, 100 00:04:36,560 --> 00:04:36,920 Speaker 3: and I was. 101 00:04:36,880 --> 00:04:38,680 Speaker 1: I was still just as nervous as I am today, 102 00:04:38,760 --> 00:04:45,160 Speaker 1: like I was, yeah, just crapping myself. You were sitting outside. 103 00:04:45,320 --> 00:04:48,360 Speaker 1: I was, Yeah, I was sitting and I couldn't hear you. 104 00:04:48,480 --> 00:04:54,640 Speaker 1: I'm sorry, But it was a really casual time I 105 00:04:54,640 --> 00:04:56,960 Speaker 1: think back then. So I did actually feel like I 106 00:04:57,000 --> 00:04:59,320 Speaker 1: got my foot in the door in a good time 107 00:05:00,240 --> 00:05:03,880 Speaker 1: and a lucky time as well. So yeah, I just 108 00:05:04,120 --> 00:05:07,120 Speaker 1: came in and we I spent about a month working 109 00:05:07,800 --> 00:05:10,000 Speaker 1: in the store and you know, helping when we had 110 00:05:10,000 --> 00:05:11,920 Speaker 1: our warehouse out the back, I was helping a little 111 00:05:11,960 --> 00:05:13,800 Speaker 1: bit there. You were just doing all round us sorts 112 00:05:14,160 --> 00:05:16,360 Speaker 1: because it wasn't I guess a lot that I could do. 113 00:05:16,480 --> 00:05:19,200 Speaker 1: But I could prep the store and you know, preparation 114 00:05:19,279 --> 00:05:23,200 Speaker 1: for opening, and I could get the stock ready, you know, 115 00:05:23,320 --> 00:05:25,400 Speaker 1: understanding online and how that works. 116 00:05:25,520 --> 00:05:27,560 Speaker 3: Because we had everything in the one building back then, 117 00:05:27,600 --> 00:05:29,400 Speaker 3: Like we were packing orders out the back, doing stuff 118 00:05:29,440 --> 00:05:30,239 Speaker 3: upstairs in the office. 119 00:05:30,240 --> 00:05:34,039 Speaker 1: We were getting all of our deliveries to Downy as well. Yeah, 120 00:05:34,040 --> 00:05:37,120 Speaker 1: we have, so I got to see the whole process, 121 00:05:37,200 --> 00:05:39,600 Speaker 1: I guess. Yeah. And it was just two of them 122 00:05:39,600 --> 00:05:41,760 Speaker 1: in the warehouse and I think like maybe five of 123 00:05:41,760 --> 00:05:44,080 Speaker 1: you upstairs. Yeah, it was tiny. 124 00:05:44,279 --> 00:05:48,440 Speaker 3: And Grace came on board as just like a casual 125 00:05:48,520 --> 00:05:53,400 Speaker 3: retail employee. And one thing that I so vividly remember 126 00:05:53,480 --> 00:05:55,760 Speaker 3: and we laugh about it even still to this day, 127 00:05:56,320 --> 00:05:58,360 Speaker 3: is I'm the kind of person where if you tell 128 00:05:58,400 --> 00:06:01,280 Speaker 3: me something once, I will never get it, Like I'm 129 00:06:01,720 --> 00:06:04,680 Speaker 3: good with remembering when people tell me things or if 130 00:06:04,680 --> 00:06:07,760 Speaker 3: they have a request. And so pretty quickly when you 131 00:06:07,800 --> 00:06:09,520 Speaker 3: came on board, you might've been doing like three to 132 00:06:09,600 --> 00:06:12,200 Speaker 3: four shifts a week or something, and I remember you 133 00:06:12,240 --> 00:06:14,640 Speaker 3: saying like, I'd really love the opportunity to be full 134 00:06:14,680 --> 00:06:17,320 Speaker 3: time one day, and I'm like, absolutely, But you know, 135 00:06:17,400 --> 00:06:19,440 Speaker 3: Fate is so small, Like the shop wasn't even open 136 00:06:19,480 --> 00:06:21,279 Speaker 3: seven days a week back then, Like we were doing 137 00:06:21,440 --> 00:06:24,680 Speaker 3: everything really small, and like no one had ever worked 138 00:06:24,720 --> 00:06:26,279 Speaker 3: full time in the shop because it was just like 139 00:06:26,279 --> 00:06:28,760 Speaker 3: a few casuals and all of us girls upstairs helping out. 140 00:06:29,080 --> 00:06:31,599 Speaker 3: And I was like, absolutely, Grace, like leave that with me, 141 00:06:31,880 --> 00:06:33,800 Speaker 3: and I will make that happen for you, Like I'll 142 00:06:33,800 --> 00:06:34,960 Speaker 3: give you that full time role. 143 00:06:36,040 --> 00:06:38,960 Speaker 1: And then like once a week she'd come to me 144 00:06:39,000 --> 00:06:40,800 Speaker 1: and be like, hey, I just wanted to check. 145 00:06:40,600 --> 00:06:43,440 Speaker 3: That you haven't forgot that I would like to work 146 00:06:43,520 --> 00:06:46,520 Speaker 3: full time. And I'm like, no, Grace, I haven't forgot. 147 00:06:46,600 --> 00:06:49,280 Speaker 1: I'll make it. I'm not annoyed at myself. Just hearing it. 148 00:06:49,360 --> 00:06:51,680 Speaker 1: I would be so annoyed. I'd be like, just shut up. 149 00:06:51,839 --> 00:06:55,479 Speaker 3: No, But she she asked and asked and asked, and 150 00:06:55,520 --> 00:06:57,320 Speaker 3: then you landed yourself the full time role. 151 00:06:57,520 --> 00:07:01,360 Speaker 1: Yeah. And was that did we put you into store mountage, Ben? Yeah? 152 00:07:01,440 --> 00:07:04,279 Speaker 1: So I kind of just formed into store manager. I 153 00:07:04,320 --> 00:07:07,000 Speaker 1: think it was you told me that you didn't really 154 00:07:07,040 --> 00:07:08,040 Speaker 1: have that role. 155 00:07:08,160 --> 00:07:10,840 Speaker 2: We'd never had a manager yea, because it was so casual. 156 00:07:10,960 --> 00:07:13,320 Speaker 1: Yeah, because everyone would just like just come in and 157 00:07:13,360 --> 00:07:15,240 Speaker 1: that you'd only really need one person to run the 158 00:07:15,280 --> 00:07:15,800 Speaker 1: whole day. Yea. 159 00:07:15,920 --> 00:07:18,160 Speaker 3: Honest, we were really quiet then too, so we just 160 00:07:18,240 --> 00:07:20,760 Speaker 3: didn't need that structure back then. But Grace kind of 161 00:07:21,320 --> 00:07:23,880 Speaker 3: built the store into needing that role. 162 00:07:24,600 --> 00:07:27,920 Speaker 1: Yeah, and obviously having more people join the team. We 163 00:07:27,960 --> 00:07:29,840 Speaker 1: always kind of stuck with the same amount of people. 164 00:07:29,880 --> 00:07:33,240 Speaker 1: But just I guess the more the business grew, the 165 00:07:33,280 --> 00:07:36,200 Speaker 1: more the shop grew, I guess exactly. I got to 166 00:07:36,240 --> 00:07:40,280 Speaker 1: know a lot of great customers and yeah, you were 167 00:07:40,280 --> 00:07:41,920 Speaker 1: really there for the beginning of FAI. 168 00:07:42,160 --> 00:07:47,320 Speaker 3: Yeah, and then your career progressing into what it is now. 169 00:07:47,680 --> 00:07:50,160 Speaker 3: Obviously you got the full time role and you were 170 00:07:50,240 --> 00:07:52,960 Speaker 3: running the Newcastle store full time whilst you were like 171 00:07:53,000 --> 00:07:55,840 Speaker 3: helping pack orders and helping with random bits and bobs, 172 00:07:55,840 --> 00:07:57,920 Speaker 3: which I think was really great for you in those 173 00:07:58,000 --> 00:07:58,840 Speaker 3: early let's. 174 00:07:58,680 --> 00:08:00,680 Speaker 1: I think another thing that I pushed with that was 175 00:08:01,400 --> 00:08:03,640 Speaker 1: I think when I would always say, you know, just 176 00:08:03,680 --> 00:08:06,600 Speaker 1: in case you have forgotten or something like that, I 177 00:08:06,640 --> 00:08:10,000 Speaker 1: think in my brain because we had moved, I forgot 178 00:08:10,040 --> 00:08:12,080 Speaker 1: to mention that we'd moved from that time, so we 179 00:08:12,160 --> 00:08:14,080 Speaker 1: got our own warehouse and the like, I stayed in 180 00:08:14,080 --> 00:08:18,120 Speaker 1: the shop. So I just felt like a little bit 181 00:08:18,160 --> 00:08:20,520 Speaker 1: of I felt and it was my own feeling, like 182 00:08:20,560 --> 00:08:23,160 Speaker 1: I felt separation there and I didn't see you as often, 183 00:08:23,240 --> 00:08:25,280 Speaker 1: so I was like, oh, I'm not able to tell it. 184 00:08:25,640 --> 00:08:27,560 Speaker 1: I want to be here, I want to do more. 185 00:08:27,600 --> 00:08:29,200 Speaker 1: I want to you know, I want to be here 186 00:08:29,240 --> 00:08:31,280 Speaker 1: all the time. But he did, he did, let me know. 187 00:08:31,560 --> 00:08:34,760 Speaker 3: Yeah, I remember like it was around this time as 188 00:08:34,760 --> 00:08:38,400 Speaker 3: well that we had m chap our general manager, start 189 00:08:38,480 --> 00:08:40,680 Speaker 3: in the business, and she came in and brought that 190 00:08:40,840 --> 00:08:43,240 Speaker 3: structure that we never had yore. So then we started 191 00:08:43,280 --> 00:08:46,360 Speaker 3: doing you know, our performance reviews and everything, so that 192 00:08:46,400 --> 00:08:51,679 Speaker 3: we actually had some structure. And again Grace began expressing 193 00:08:51,720 --> 00:08:53,920 Speaker 3: to me that she would like to grow in the company. 194 00:08:54,160 --> 00:08:56,280 Speaker 1: And I remember this was years ago. 195 00:08:56,600 --> 00:08:58,600 Speaker 3: You were saying like, I don't know what it is 196 00:08:58,600 --> 00:09:02,200 Speaker 3: that I want to do because you're young, and I 197 00:09:02,240 --> 00:09:04,760 Speaker 3: was like, absolutely, like we can make something for you. 198 00:09:04,880 --> 00:09:06,760 Speaker 3: And even I said to you back then, I don't 199 00:09:06,800 --> 00:09:08,840 Speaker 3: know what it is, but I can I can tell you, 200 00:09:08,880 --> 00:09:09,360 Speaker 3: like you're. 201 00:09:09,160 --> 00:09:09,920 Speaker 1: Gonna have something. 202 00:09:10,679 --> 00:09:13,720 Speaker 3: And then to fast forward a little bit, I guess 203 00:09:13,920 --> 00:09:15,839 Speaker 3: like you were doing everything in our new East store. 204 00:09:15,920 --> 00:09:16,800 Speaker 1: You were helping out at. 205 00:09:16,760 --> 00:09:21,840 Speaker 3: The new warehouse when we moved, and then like out 206 00:09:21,840 --> 00:09:24,640 Speaker 3: of nowhere, our Miranda store idea came about. 207 00:09:24,720 --> 00:09:26,600 Speaker 1: I don't even remember how that came about. It was 208 00:09:26,720 --> 00:09:29,080 Speaker 1: really quick, like we blinked and it was there. 209 00:09:29,160 --> 00:09:31,920 Speaker 3: It was really quick, and I remember saying to Grace, 210 00:09:31,960 --> 00:09:35,640 Speaker 3: all right, Grace, this is your opportunity. And I just 211 00:09:35,679 --> 00:09:38,000 Speaker 3: booted you down to the Miranda store and I said, 212 00:09:38,160 --> 00:09:41,600 Speaker 3: go do what you do in Newcastle down in Miranda, 213 00:09:41,840 --> 00:09:44,160 Speaker 3: and this is your new role. And so you became 214 00:09:44,320 --> 00:09:47,240 Speaker 3: like I guess the New South Wales or area manager. 215 00:09:47,440 --> 00:09:50,880 Speaker 1: Yea, I think area manager. Back then it was so scary. 216 00:09:51,760 --> 00:09:55,200 Speaker 1: She really did just say go for it, but you 217 00:09:55,240 --> 00:09:57,040 Speaker 1: had it in you. Yeah. And then I think once 218 00:09:57,080 --> 00:09:59,439 Speaker 1: I got there and I saw this, you know, I 219 00:09:59,600 --> 00:10:01,880 Speaker 1: like with setup and everything like that, but I didn't 220 00:10:01,920 --> 00:10:03,800 Speaker 1: have this role. When we set the store up and 221 00:10:03,840 --> 00:10:06,600 Speaker 1: the team started, it was kind of just like two stores, 222 00:10:06,640 --> 00:10:10,640 Speaker 1: two managers. But when I got there, I kind of 223 00:10:11,080 --> 00:10:13,600 Speaker 1: I saw where I could make it similar to our store, 224 00:10:13,640 --> 00:10:17,199 Speaker 1: and what works in our store that could be the same, 225 00:10:17,280 --> 00:10:20,800 Speaker 1: and just a lot of structure and organization that helped 226 00:10:20,840 --> 00:10:23,959 Speaker 1: me make the Newcastle store a lot more I guess organized. 227 00:10:24,000 --> 00:10:25,560 Speaker 3: And I think it was good as well when we 228 00:10:25,600 --> 00:10:28,520 Speaker 3: did Miranda, because then we learned so much doing that, 229 00:10:28,720 --> 00:10:31,560 Speaker 3: and then we leveled up Newcastle as well. Yes, Newcastle 230 00:10:31,600 --> 00:10:34,480 Speaker 3: store was always so casual Ladi Dad is our little 231 00:10:34,520 --> 00:10:37,400 Speaker 3: NEWI shop, but then we learned a lot from opening Miranda, 232 00:10:37,559 --> 00:10:40,040 Speaker 3: which then like made Newcastle an even better store. 233 00:10:40,200 --> 00:10:42,120 Speaker 1: Ye absolutely, And then. 234 00:10:42,040 --> 00:10:44,640 Speaker 3: Fast forward a few more years down the track, you 235 00:10:44,720 --> 00:10:48,199 Speaker 3: then obviously continued to grow in your role with us, 236 00:10:48,280 --> 00:10:50,600 Speaker 3: and then we did you know, chirm Side, and then 237 00:10:50,640 --> 00:10:53,600 Speaker 3: we did Hawthorne and then we did Paramatter And so 238 00:10:53,720 --> 00:10:55,200 Speaker 3: what is your role looking like today? 239 00:10:56,280 --> 00:10:59,199 Speaker 1: Well now it's national retail manager, which is crazy. It 240 00:10:59,240 --> 00:11:04,440 Speaker 1: took me ages to start saying that, and I manage 241 00:11:04,920 --> 00:11:07,880 Speaker 1: all five of them. The difference, I guess now is 242 00:11:08,440 --> 00:11:13,120 Speaker 1: just the volume of you know, personalities and different people 243 00:11:13,160 --> 00:11:15,400 Speaker 1: that we have in our company, and you know, always 244 00:11:15,920 --> 00:11:19,760 Speaker 1: just being that person that can control how their experience 245 00:11:19,800 --> 00:11:21,760 Speaker 1: is in store, it can feel like a little I 246 00:11:21,760 --> 00:11:25,040 Speaker 1: could get a little bit anxious about it sometimes, I guess, 247 00:11:26,240 --> 00:11:29,360 Speaker 1: being responsible for someone's experience in a job, because I 248 00:11:29,360 --> 00:11:31,679 Speaker 1: am that person that they go to for anything, really, 249 00:11:31,960 --> 00:11:35,520 Speaker 1: especially the managers obviously, and you know, if needed, a 250 00:11:35,559 --> 00:11:37,880 Speaker 1: lot of our other team members, our casual team members too, 251 00:11:38,360 --> 00:11:40,280 Speaker 1: And I guess I can feel I feel a lot 252 00:11:40,280 --> 00:11:43,920 Speaker 1: more responsibility now, and I guess in turn that's caused 253 00:11:43,960 --> 00:11:47,240 Speaker 1: me to grow because I don't ever want to be 254 00:11:47,960 --> 00:11:51,160 Speaker 1: in a position where maybe I can't handle it, and 255 00:11:51,200 --> 00:11:54,960 Speaker 1: then you know the other like people in the team, 256 00:11:55,000 --> 00:11:56,520 Speaker 1: I guess are like who do I go to? Now? 257 00:11:57,040 --> 00:12:00,160 Speaker 1: You're the go to gul Yeah for everybody. Yeah, So 258 00:12:00,160 --> 00:12:03,120 Speaker 1: I think that's I guess growing has then caused me 259 00:12:03,240 --> 00:12:05,680 Speaker 1: to grow in myself as well and be more confident. 260 00:12:05,720 --> 00:12:08,719 Speaker 1: It's just confidence as well, coming in things more confidently. 261 00:12:08,960 --> 00:12:12,800 Speaker 3: I think your growth from my perspective has been absolutely amazing. 262 00:12:12,880 --> 00:12:15,960 Speaker 2: I'll tell you what's funny. We're doing your review this afternoon. 263 00:12:16,760 --> 00:12:18,360 Speaker 3: But I feel like this is your review now in 264 00:12:18,440 --> 00:12:22,000 Speaker 3: the podcast. It's actually so crazy because like when I 265 00:12:22,000 --> 00:12:24,160 Speaker 3: think back to Grace when she first started at Fate, 266 00:12:24,600 --> 00:12:27,679 Speaker 3: like you were, you were so different, Like it's you've 267 00:12:27,720 --> 00:12:30,960 Speaker 3: obviously been here for for over four years, and you 268 00:12:31,040 --> 00:12:33,760 Speaker 3: were a lot younger back then and like less experienced. 269 00:12:33,840 --> 00:12:36,880 Speaker 3: Yet like comparing you back then to you now, like 270 00:12:36,920 --> 00:12:38,520 Speaker 3: some of the shit that I see you do, like 271 00:12:38,559 --> 00:12:40,080 Speaker 3: the things that you call me about and tell me 272 00:12:40,120 --> 00:12:42,439 Speaker 3: that you've done, I'm like, who is this woman? 273 00:12:42,640 --> 00:12:45,080 Speaker 1: Because you know it's hard for me to see that. 274 00:12:45,200 --> 00:12:50,439 Speaker 1: I feel like I think I just I've just eventually 275 00:12:50,559 --> 00:12:53,600 Speaker 1: just become a lot more confident now, and I forget 276 00:12:54,000 --> 00:12:57,319 Speaker 1: how I used to be Oh yeah, remember when you 277 00:12:57,320 --> 00:12:59,600 Speaker 1: couldn't get on a flat Yeah, you were too scared 278 00:12:59,600 --> 00:13:01,400 Speaker 1: to get on a flight to go to a store. 279 00:13:01,920 --> 00:13:02,800 Speaker 2: And now you're out. 280 00:13:02,600 --> 00:13:06,880 Speaker 3: Here like doing the absolute most. So it's so awesome 281 00:13:06,920 --> 00:13:08,840 Speaker 3: and amazing. I talk about this all the time on 282 00:13:08,880 --> 00:13:11,440 Speaker 3: the pod, but like, I love doing business for me, 283 00:13:11,920 --> 00:13:14,000 Speaker 3: and you know, I get a lot of satisfaction out 284 00:13:14,040 --> 00:13:16,520 Speaker 3: of all the things I do, but I also get like, 285 00:13:16,720 --> 00:13:19,440 Speaker 3: maybe even more satisfaction out of seeing people like you 286 00:13:19,520 --> 00:13:26,640 Speaker 3: like and watching you grow within the company. How would 287 00:13:26,679 --> 00:13:29,840 Speaker 3: you say that your leadership style has evolved as you've 288 00:13:29,880 --> 00:13:32,280 Speaker 3: gone from kind of starting as a casual and then 289 00:13:32,360 --> 00:13:36,240 Speaker 3: managing one store very casually to now like overseeing five 290 00:13:36,480 --> 00:13:38,600 Speaker 3: hole stores. How would you say that your management and 291 00:13:38,679 --> 00:13:40,120 Speaker 3: leadership style has changed. 292 00:13:40,559 --> 00:13:43,520 Speaker 1: I think I've become a lot more grounded and a 293 00:13:43,920 --> 00:13:49,000 Speaker 1: lot more professional. That was a very hard area for 294 00:13:49,080 --> 00:13:53,880 Speaker 1: me because I'm such a bubbly, I guess, very touchy 295 00:13:53,960 --> 00:13:57,600 Speaker 1: and very upbeat person, and I always shared too much 296 00:13:57,600 --> 00:14:01,079 Speaker 1: about myself. But then I had to learn to set boundaries. 297 00:14:01,600 --> 00:14:05,520 Speaker 1: That was definitely something that I have done in the 298 00:14:05,600 --> 00:14:09,960 Speaker 1: duration of my role, you know, knowing when to maybe 299 00:14:09,960 --> 00:14:14,720 Speaker 1: not mention this certain thing about me or just learning 300 00:14:14,720 --> 00:14:17,320 Speaker 1: when you know the conversation might be getting too personal 301 00:14:17,600 --> 00:14:21,640 Speaker 1: or I guess, you know, not asking questions that I 302 00:14:21,640 --> 00:14:25,720 Speaker 1: would usually ask because I don't want to cross any 303 00:14:25,720 --> 00:14:29,680 Speaker 1: boundaries between a manager and a friend as well. But 304 00:14:29,800 --> 00:14:33,320 Speaker 1: I still to this day, like is so important to 305 00:14:33,360 --> 00:14:39,120 Speaker 1: me that I still show the team my you know, personal. 306 00:14:38,720 --> 00:14:41,480 Speaker 2: Side, because I'm a very line that we have to draw. 307 00:14:42,400 --> 00:14:44,800 Speaker 3: You don't want to ever come across as like, oh shit, 308 00:14:44,880 --> 00:14:45,600 Speaker 3: Grace is coming in. 309 00:14:45,720 --> 00:14:47,440 Speaker 1: Yeah, And I never want them to think that I'm 310 00:14:47,520 --> 00:14:49,920 Speaker 1: scary or I would never want anyone to feel like 311 00:14:49,960 --> 00:14:51,880 Speaker 1: they can't talk to me. That's a huge thing that 312 00:14:51,880 --> 00:14:53,880 Speaker 1: I've had to learn is just to set a boundary 313 00:14:53,960 --> 00:14:58,520 Speaker 1: where you know, everyone sees me as the national retail manager, 314 00:14:59,400 --> 00:15:02,080 Speaker 1: but I also have to be someone who's approachable to 315 00:15:02,400 --> 00:15:04,800 Speaker 1: because you know, you need more than one person to 316 00:15:04,880 --> 00:15:08,560 Speaker 1: approach in situations. Yeah, and they need to know that 317 00:15:08,640 --> 00:15:11,560 Speaker 1: I'm here, you know, to help. But then that same breath, 318 00:15:11,560 --> 00:15:14,240 Speaker 1: I also have to you know, set boundaries and you know, 319 00:15:14,440 --> 00:15:15,680 Speaker 1: be strict if I need to be. 320 00:15:15,920 --> 00:15:17,680 Speaker 3: Yeah, And I think that's a hard thing as well, 321 00:15:17,680 --> 00:15:22,280 Speaker 3: like us being a female dominant company where everyone is 322 00:15:22,320 --> 00:15:24,280 Speaker 3: similar ages as well, and I think we've seen it 323 00:15:24,320 --> 00:15:27,840 Speaker 3: a lot over the years, is so many friendships forming, Yeah, 324 00:15:27,840 --> 00:15:30,160 Speaker 3: and it is like, yeah, when we're all like, literally, 325 00:15:30,280 --> 00:15:32,920 Speaker 3: I'm not in my twenties anymore, but you know when 326 00:15:32,920 --> 00:15:35,720 Speaker 3: everyone's in their twenties or early thirties, like you just 327 00:15:35,880 --> 00:15:38,080 Speaker 3: naturally all get along, you know. 328 00:15:38,680 --> 00:15:41,160 Speaker 1: So I love everyone in our team, and then. 329 00:15:41,080 --> 00:15:42,680 Speaker 3: You're like, want to hang out and you want to 330 00:15:43,200 --> 00:15:44,520 Speaker 3: absolutely go out for drinks. 331 00:15:44,520 --> 00:15:46,320 Speaker 1: But then you've got to be like, especially as your 332 00:15:46,360 --> 00:15:46,800 Speaker 1: career is. 333 00:15:46,800 --> 00:15:48,920 Speaker 3: Evolving, you've got to learn to like draw the line 334 00:15:48,920 --> 00:15:50,040 Speaker 3: in the same exactly. 335 00:15:50,120 --> 00:15:53,360 Speaker 1: We had all of our managers visit us earlier in 336 00:15:53,400 --> 00:15:55,400 Speaker 1: the year for the Manager's Conference, and I would have 337 00:15:55,440 --> 00:15:57,600 Speaker 1: loved nothing more than to just take them out and 338 00:15:57,880 --> 00:15:59,760 Speaker 1: you know, hang out with them and have a drink. 339 00:16:00,200 --> 00:16:02,400 Speaker 1: But you know, I had to set those boundaries and say, cool, 340 00:16:02,400 --> 00:16:04,160 Speaker 1: this is the night that you guys can bond because 341 00:16:04,200 --> 00:16:05,960 Speaker 1: if I'm there, there's going to be some kind of 342 00:16:06,320 --> 00:16:09,120 Speaker 1: I guess form of work, you know, back of boss 343 00:16:10,080 --> 00:16:12,760 Speaker 1: that I would have loved nothing more than to go 344 00:16:12,880 --> 00:16:16,880 Speaker 1: and go for a walk. Yeah. Yeah, we have a 345 00:16:16,920 --> 00:16:19,760 Speaker 1: great team and I get along with them all so well. 346 00:16:19,880 --> 00:16:22,440 Speaker 1: That yeah, I guess that's where I have to remember 347 00:16:22,960 --> 00:16:26,760 Speaker 1: my role and make sure that I'm always being having 348 00:16:26,760 --> 00:16:28,120 Speaker 1: that boundary there as well. 349 00:16:28,280 --> 00:16:31,560 Speaker 3: Absolutely, what would you say, What's something about the way 350 00:16:31,640 --> 00:16:35,040 Speaker 3: that you work that you think has helped you stand out. 351 00:16:35,400 --> 00:16:38,160 Speaker 2: I think I've always just stuck to. 352 00:16:37,720 --> 00:16:42,120 Speaker 1: To myself, but I've always I definitely am the type 353 00:16:42,120 --> 00:16:45,200 Speaker 1: of person that wants to help. So if I see 354 00:16:45,840 --> 00:16:50,040 Speaker 1: any anywhere that I feel like I can help without overstepping, 355 00:16:50,080 --> 00:16:52,160 Speaker 1: because there's also a line that you have to remember 356 00:16:52,200 --> 00:16:55,120 Speaker 1: that you know, you can't just go and do something 357 00:16:55,240 --> 00:16:59,240 Speaker 1: because someone might be the manager of that and you know, 358 00:16:59,280 --> 00:17:01,080 Speaker 1: maybe they haven't got around to it yet and you've 359 00:17:01,120 --> 00:17:02,640 Speaker 1: just gone and done it and gone over their head. 360 00:17:03,160 --> 00:17:08,240 Speaker 1: So I've always just communication. Definitely, I don't stop talking, 361 00:17:08,440 --> 00:17:12,280 Speaker 1: and I think that I always want everyone to know 362 00:17:12,320 --> 00:17:14,399 Speaker 1: what's going on. That's the biggest thing for me, and 363 00:17:14,400 --> 00:17:16,879 Speaker 1: I feel like that's always done well because you know, 364 00:17:16,920 --> 00:17:19,600 Speaker 1: the more informed you feel, the more valued you feel, 365 00:17:19,640 --> 00:17:20,520 Speaker 1: and that you're involved. 366 00:17:20,520 --> 00:17:24,200 Speaker 3: I would say it's definitely, yeah, your communication and your 367 00:17:24,240 --> 00:17:27,359 Speaker 3: willingness to help. Yeah, I think that might be a 368 00:17:27,400 --> 00:17:30,560 Speaker 3: thing that a lot of people overlook in a workplace, 369 00:17:30,880 --> 00:17:34,119 Speaker 3: And like, again, you know, I can only speak from 370 00:17:34,160 --> 00:17:36,520 Speaker 3: like owning fate, and it might be completely different if 371 00:17:36,520 --> 00:17:39,520 Speaker 3: someone's in another bigger business where if you are going 372 00:17:39,560 --> 00:17:41,440 Speaker 3: above and beyond, no one's going to notice or care, 373 00:17:41,560 --> 00:17:44,480 Speaker 3: like yes, whereas we're very different because yeah, like yeah 374 00:17:44,480 --> 00:17:46,360 Speaker 3: we're a big company now, but we're still like all 375 00:17:46,359 --> 00:17:47,439 Speaker 3: smaller working together. 376 00:17:47,640 --> 00:17:47,880 Speaker 1: Yeah. 377 00:17:47,880 --> 00:17:49,480 Speaker 3: But I would say, like, the one thing that has 378 00:17:49,480 --> 00:17:53,199 Speaker 3: definitely made you stand out and has gotten you to 379 00:17:53,240 --> 00:17:56,080 Speaker 3: where you are today is that willingness to help, even 380 00:17:56,119 --> 00:18:00,000 Speaker 3: if it's like not your responsibility, just having that life 381 00:18:00,840 --> 00:18:03,320 Speaker 3: team spirit and your willingness to go, oh jump in 382 00:18:03,359 --> 00:18:05,520 Speaker 3: and help out or yeah if the warehouse are really 383 00:18:05,520 --> 00:18:07,280 Speaker 3: busy and it's like do you need a help her? 384 00:18:07,320 --> 00:18:08,880 Speaker 3: Like the amount of times you've helped in the web, 385 00:18:09,720 --> 00:18:11,320 Speaker 3: Like I. 386 00:18:11,240 --> 00:18:15,000 Speaker 1: Love returns, you actually do, don't mind. I love them 387 00:18:15,119 --> 00:18:17,359 Speaker 1: because I started doing them, Like I when I was 388 00:18:17,800 --> 00:18:21,119 Speaker 1: in the store and I was helping in the warehouse, 389 00:18:21,160 --> 00:18:24,000 Speaker 1: Like I would be so excited to get returns. We don't. 390 00:18:24,040 --> 00:18:26,440 Speaker 1: We'd get half the amount, well quarter of the amount 391 00:18:26,480 --> 00:18:29,439 Speaker 1: that we get now. But I yeah, it was my 392 00:18:29,480 --> 00:18:31,439 Speaker 1: favorite job, and I think when I see them and all, 393 00:18:31,520 --> 00:18:34,359 Speaker 1: I am very blessed to be able to work from 394 00:18:34,480 --> 00:18:37,199 Speaker 1: different locations as well, so I have the opportunity to 395 00:18:37,200 --> 00:18:39,399 Speaker 1: go over to the warehouse and work over there, and 396 00:18:39,440 --> 00:18:42,159 Speaker 1: if I walk past and I see returns, you know, 397 00:18:42,400 --> 00:18:44,600 Speaker 1: up to the brim, of course I want to be like, 398 00:18:44,800 --> 00:18:46,439 Speaker 1: you know, you guys need some help, because you know, 399 00:18:46,480 --> 00:18:50,960 Speaker 1: I have a job that's very computer based and very 400 00:18:51,240 --> 00:18:52,520 Speaker 1: you know on the phone, on. 401 00:18:52,640 --> 00:18:56,000 Speaker 2: Your phone dings more than mine, she goes off a lot. 402 00:18:57,720 --> 00:18:59,480 Speaker 1: Yeah, of course, Like I want to be able to 403 00:18:59,480 --> 00:19:01,840 Speaker 1: help because I always like to compare. I know it's 404 00:19:01,880 --> 00:19:04,040 Speaker 1: not always a great thing to compare, but you know, 405 00:19:04,119 --> 00:19:06,520 Speaker 1: compared to if I'm doing something right now that can wait, 406 00:19:07,320 --> 00:19:11,399 Speaker 1: and I have the luxury of doing it tomorrow in 407 00:19:11,440 --> 00:19:13,800 Speaker 1: the office, then of course I want to help the 408 00:19:13,800 --> 00:19:16,360 Speaker 1: warehouse team get those returns out because then in turn, 409 00:19:16,400 --> 00:19:18,600 Speaker 1: they're going to be stressed, and no one wants to 410 00:19:18,600 --> 00:19:21,199 Speaker 1: see their coworkers stressed at all. And if I know 411 00:19:21,240 --> 00:19:22,000 Speaker 1: how to do it, why not. 412 00:19:23,000 --> 00:19:25,800 Speaker 3: I think that's definitely something that a lot of people 413 00:19:25,840 --> 00:19:28,000 Speaker 3: could take away. It's one thing to be in a 414 00:19:28,040 --> 00:19:31,080 Speaker 3: company and to want to grow and to express that 415 00:19:31,160 --> 00:19:32,880 Speaker 3: like you have like over the years saying. 416 00:19:32,680 --> 00:19:33,680 Speaker 1: I want to grow. I want to grow. 417 00:19:33,720 --> 00:19:35,600 Speaker 3: I want to grow, And I'm like, absolutely, I'm always 418 00:19:35,640 --> 00:19:37,840 Speaker 3: gonna remember you saying that to me, but then also 419 00:19:38,160 --> 00:19:40,800 Speaker 3: showing that initiative that you have to prove it. You've 420 00:19:40,840 --> 00:19:42,959 Speaker 3: got it, You've got it in you that you're helpful 421 00:19:42,960 --> 00:19:46,040 Speaker 3: across so many more areas in the business, and that's 422 00:19:46,080 --> 00:19:48,920 Speaker 3: something that we've obviously noticed about you over the years. 423 00:19:49,080 --> 00:19:52,560 Speaker 1: So a great job on your initiative. Great I think 424 00:19:52,600 --> 00:19:55,160 Speaker 1: the biggest thing that I always try and tell myself 425 00:19:55,240 --> 00:19:59,240 Speaker 1: is make yourself valuable. Yeah, that's your tip of the week. 426 00:19:59,480 --> 00:20:05,439 Speaker 3: Yeah, based on your experience in fate, What would you 427 00:20:05,440 --> 00:20:08,359 Speaker 3: say are some of the things that other businesses I 428 00:20:08,359 --> 00:20:10,560 Speaker 3: guess could take a page out about our book. 429 00:20:10,640 --> 00:20:15,280 Speaker 1: If anything, I think the freedom that we give our employees. 430 00:20:15,640 --> 00:20:17,879 Speaker 1: I know that they're coming from bigger companies which I 431 00:20:17,920 --> 00:20:21,480 Speaker 1: have been involved in. It's always a big scary thing, 432 00:20:21,520 --> 00:20:24,600 Speaker 1: I guess when you know your regional or your national 433 00:20:24,640 --> 00:20:27,680 Speaker 1: manager comes and visits. But when I come to visit 434 00:20:27,720 --> 00:20:30,640 Speaker 1: the stores, I want it to be a really positive 435 00:20:30,680 --> 00:20:33,440 Speaker 1: experience where I can see how much they've done, because 436 00:20:33,440 --> 00:20:37,880 Speaker 1: I do feel like in workplaces it's easy to focus 437 00:20:37,920 --> 00:20:40,639 Speaker 1: on the negatives, but then you end up forgetting about 438 00:20:40,680 --> 00:20:43,000 Speaker 1: how much they've actually done, you know, for your store 439 00:20:43,080 --> 00:20:46,879 Speaker 1: or for your company. So for example, our retail stores 440 00:20:47,440 --> 00:20:52,000 Speaker 1: get multiple positive reviews daily, and I go in there 441 00:20:52,240 --> 00:20:55,400 Speaker 1: and to our reviews and I read them myself, because 442 00:20:55,520 --> 00:20:59,320 Speaker 1: it's important to know exactly what our team are doing 443 00:20:59,359 --> 00:21:02,320 Speaker 1: to create that experience, and it's important for them to 444 00:21:02,320 --> 00:21:04,760 Speaker 1: know that we appreciate that, which I think a lot 445 00:21:04,800 --> 00:21:09,080 Speaker 1: of people again, like when their upper management come and visit, 446 00:21:09,160 --> 00:21:11,359 Speaker 1: it's always focusing on negative. You haven't done this, and 447 00:21:11,400 --> 00:21:14,880 Speaker 1: you haven't done that. Why did take John yeap exactly? 448 00:21:14,960 --> 00:21:17,280 Speaker 3: And I have friends that have worked in or are 449 00:21:17,280 --> 00:21:19,119 Speaker 3: still working in retail as well, and some of the 450 00:21:19,160 --> 00:21:22,119 Speaker 3: stories that they tell me about just the way that 451 00:21:22,160 --> 00:21:24,240 Speaker 3: their stores run, I'm like, this is. 452 00:21:24,280 --> 00:21:26,720 Speaker 1: A bad one of our girls. I don't know if 453 00:21:26,760 --> 00:21:28,239 Speaker 1: you can include this, but I had one of our 454 00:21:28,280 --> 00:21:31,600 Speaker 1: girls tell me that at our old workplace, her regional 455 00:21:31,720 --> 00:21:33,879 Speaker 1: threw something at her out of anger, and I. 456 00:21:34,200 --> 00:21:37,359 Speaker 3: Was like, what, Yeah, one of my friends who doesn't 457 00:21:37,400 --> 00:21:41,560 Speaker 3: work in retail anymore. They were saying, like I think 458 00:21:41,560 --> 00:21:43,879 Speaker 3: they were in a role similar to you, and just 459 00:21:44,000 --> 00:21:49,000 Speaker 3: even how like strict their rostering was. When it comes 460 00:21:49,080 --> 00:21:51,200 Speaker 3: to like how many staff are working on a day 461 00:21:51,280 --> 00:21:54,040 Speaker 3: and like they were doing stock take and whatever, and 462 00:21:54,080 --> 00:21:56,600 Speaker 3: they weren't allowed to like roster an extra person on 463 00:21:57,080 --> 00:22:00,000 Speaker 3: to help on the floor while they did the stock take. Yeah, 464 00:22:00,200 --> 00:22:02,240 Speaker 3: you know, just all little things like that. Yet I 465 00:22:02,320 --> 00:22:04,840 Speaker 3: hear where I'm like, we would never do that at Faith. Ye, 466 00:22:04,960 --> 00:22:06,480 Speaker 3: like if we had a big stock take on, we 467 00:22:06,480 --> 00:22:08,600 Speaker 3: would definitely put that extra person onto helpower. 468 00:22:08,720 --> 00:22:10,040 Speaker 1: But some other businesses are so. 469 00:22:10,080 --> 00:22:13,520 Speaker 3: Strict with their like budgets and costs and no, we 470 00:22:13,560 --> 00:22:15,280 Speaker 3: can't have that extra person on to cover the floor 471 00:22:15,320 --> 00:22:16,280 Speaker 3: while you do the stock take. 472 00:22:16,400 --> 00:22:18,240 Speaker 2: Yeah, it's just like we would never do that fact. 473 00:22:18,280 --> 00:22:20,640 Speaker 1: Yeah, And as we grow as well, there are things 474 00:22:20,640 --> 00:22:23,560 Speaker 1: that we always have to look out for. I still 475 00:22:23,600 --> 00:22:26,120 Speaker 1: to this day approve the rosters before they go out 476 00:22:26,160 --> 00:22:28,240 Speaker 1: to look out for certain things. But I'll always say 477 00:22:28,240 --> 00:22:30,000 Speaker 1: to the girls, do you how do you feel about 478 00:22:30,080 --> 00:22:32,040 Speaker 1: having that extra person on? Do you feel like you 479 00:22:32,119 --> 00:22:33,800 Speaker 1: need it at the moment? And they might say, oh, 480 00:22:33,840 --> 00:22:36,359 Speaker 1: this day, I'm planning a stock take. Oh perfect, that's fine. 481 00:22:37,119 --> 00:22:39,240 Speaker 1: So it's just about communication. But I guess that's what 482 00:22:39,400 --> 00:22:42,280 Speaker 1: I guess a lot of other companies might lack, is 483 00:22:42,320 --> 00:22:46,200 Speaker 1: that communication with their store managers every day or the 484 00:22:46,520 --> 00:22:48,920 Speaker 1: head of the certain sections in their company. They miss 485 00:22:49,000 --> 00:22:52,560 Speaker 1: that one on one communication where it's explained, you know, 486 00:22:52,600 --> 00:22:55,240 Speaker 1: and you have to keep it mutual and respectful. So 487 00:22:55,440 --> 00:22:59,920 Speaker 1: I talk to the girls every week, all day, every day, Yeah, day, 488 00:23:00,160 --> 00:23:02,680 Speaker 1: talking to them. They are my job. They make my job, 489 00:23:02,960 --> 00:23:06,360 Speaker 1: So having them, I always say to them, the more communication, 490 00:23:06,680 --> 00:23:08,560 Speaker 1: the better, Like I just love I need to know 491 00:23:08,600 --> 00:23:09,360 Speaker 1: about everything. 492 00:23:09,520 --> 00:23:11,360 Speaker 3: And I think it's one of the good things that we, 493 00:23:11,760 --> 00:23:14,760 Speaker 3: I guess, have been able to build out our stores 494 00:23:14,800 --> 00:23:15,600 Speaker 3: the way that we have. 495 00:23:15,840 --> 00:23:16,800 Speaker 1: We started that. 496 00:23:16,760 --> 00:23:19,280 Speaker 3: Communication at the beginning and then we've carried it through 497 00:23:19,320 --> 00:23:19,879 Speaker 3: every store. 498 00:23:20,119 --> 00:23:20,840 Speaker 1: Whereas a lot of. 499 00:23:20,760 --> 00:23:23,960 Speaker 3: Your big retailers out there now, like your massive companies, 500 00:23:24,200 --> 00:23:26,520 Speaker 3: they've been around for so long and they're so big 501 00:23:26,600 --> 00:23:29,280 Speaker 3: that they can't like start at the bottom and like. 502 00:23:29,240 --> 00:23:30,320 Speaker 1: Fix that communication. 503 00:23:30,440 --> 00:23:33,400 Speaker 3: Yeah, and that's why it all feels so disjointed and broken. 504 00:23:33,480 --> 00:23:36,760 Speaker 3: And yeah, that's why they don't know the national retail manager. 505 00:23:37,200 --> 00:23:39,040 Speaker 3: They only know them as someone that comes in and 506 00:23:39,160 --> 00:23:42,000 Speaker 3: yells at them. Yeah, and they ship themselves when they're 507 00:23:42,000 --> 00:23:45,480 Speaker 3: coming in. Whereas I feel like we've been really fortunate 508 00:23:45,560 --> 00:23:47,679 Speaker 3: to be able to build our stores the way that 509 00:23:47,720 --> 00:23:50,320 Speaker 3: we have and create such a positive experience. 510 00:23:50,480 --> 00:23:53,840 Speaker 1: Yeah, exactly. They might, you know, have come from companies 511 00:23:53,840 --> 00:23:55,560 Speaker 1: where they're not used to talking this much and they're 512 00:23:55,600 --> 00:23:57,800 Speaker 1: not used to keeping this person in the loop all 513 00:23:57,800 --> 00:24:00,800 Speaker 1: the time. So I'm always trying to remind everyone to 514 00:24:00,960 --> 00:24:03,080 Speaker 1: just keep me in the loop, like let me know 515 00:24:03,119 --> 00:24:06,560 Speaker 1: if this happens or the slightest thing, let me know, 516 00:24:06,640 --> 00:24:09,439 Speaker 1: because then it really helps me to keep that in 517 00:24:09,480 --> 00:24:11,840 Speaker 1: mind if it happens at another store. The more communication 518 00:24:11,920 --> 00:24:13,679 Speaker 1: the better, and all of them are amazing at it. 519 00:24:13,720 --> 00:24:14,800 Speaker 1: Communication is key. 520 00:24:15,040 --> 00:24:22,159 Speaker 3: Yes, if you could go back and give your younger self, 521 00:24:22,600 --> 00:24:26,040 Speaker 3: like Grace that started in the Newcastle store, one piece 522 00:24:26,080 --> 00:24:28,960 Speaker 3: of advice from day one at Fate, what would it be? 523 00:24:30,080 --> 00:24:34,879 Speaker 1: I would tell her that not everything is about you. 524 00:24:34,920 --> 00:24:36,840 Speaker 1: Can you give me any examples of what you mean 525 00:24:36,880 --> 00:24:42,840 Speaker 1: by that? I think when decisions are made or the 526 00:24:42,880 --> 00:24:45,439 Speaker 1: time frame of things, like you said, when I was 527 00:24:45,880 --> 00:24:49,600 Speaker 1: getting like, can I be fooled? Blah blah blah, I 528 00:24:49,680 --> 00:24:53,480 Speaker 1: wasn't considering you and what was happening in the company 529 00:24:53,600 --> 00:24:55,960 Speaker 1: and what you do on a day to day basis. 530 00:24:56,040 --> 00:24:59,160 Speaker 1: I was thinking about myself, which is fair enough, which 531 00:25:01,240 --> 00:25:05,280 Speaker 1: that's a really mature thought. Yeah, well you have to 532 00:25:05,359 --> 00:25:07,479 Speaker 1: what I've learned over these years is that you have 533 00:25:07,520 --> 00:25:11,600 Speaker 1: to take accountability and for yourself as well as your 534 00:25:11,640 --> 00:25:14,680 Speaker 1: actions as well. So and you need to also consider 535 00:25:14,920 --> 00:25:17,959 Speaker 1: other people's perspective. So I think it's all about perspective 536 00:25:18,359 --> 00:25:24,840 Speaker 1: and also just taking a accountability when you might have 537 00:25:24,880 --> 00:25:27,000 Speaker 1: not done something in the best way that you could. 538 00:25:27,440 --> 00:25:29,440 Speaker 1: That's definitely a huge thing I've learned, and I'm very 539 00:25:29,720 --> 00:25:31,840 Speaker 1: proud to say it because I know it. I would 540 00:25:31,840 --> 00:25:34,600 Speaker 1: think about myself all the time and I would think, oh, 541 00:25:34,680 --> 00:25:37,359 Speaker 1: but I need more shifts and I need money for this, 542 00:25:37,520 --> 00:25:40,280 Speaker 1: And I wasn't considering how busy you were back then, 543 00:25:40,400 --> 00:25:43,280 Speaker 1: and you know the timeframe of Yeah, you can't just 544 00:25:43,320 --> 00:25:45,040 Speaker 1: snap your fingers and make a job for me like 545 00:25:45,080 --> 00:25:46,959 Speaker 1: that because the company's not ready yet. 546 00:25:47,040 --> 00:25:49,000 Speaker 2: Can I be like, okay, Grace, just leave it with you. 547 00:25:49,160 --> 00:25:51,920 Speaker 1: Yeah, and then I'll get that. Yeah if I got 548 00:25:51,960 --> 00:25:55,280 Speaker 1: upset about that, Like, why would I be upset with you? 549 00:25:55,280 --> 00:25:58,520 Speaker 1: You know your own business and it's not ready yet. Yeah, 550 00:25:58,680 --> 00:26:00,320 Speaker 1: we're not at that point yet. But you know that 551 00:26:00,400 --> 00:26:02,040 Speaker 1: I'm here and you know my intention. So then it's 552 00:26:02,119 --> 00:26:04,200 Speaker 1: up to me to be patient, yeah, and just keep 553 00:26:04,200 --> 00:26:06,119 Speaker 1: doing what I'm doing and not let that affect my 554 00:26:06,200 --> 00:26:08,240 Speaker 1: work performance if I'm not at the place where I 555 00:26:08,280 --> 00:26:11,639 Speaker 1: want to be right now. So yeah, it's definitely perspective 556 00:26:11,640 --> 00:26:14,280 Speaker 1: and don't always think that everything is about you. And 557 00:26:14,640 --> 00:26:16,399 Speaker 1: you know, I wouldn't think, oh, she didn't give me 558 00:26:16,440 --> 00:26:18,280 Speaker 1: that job at the time because she didn't like me. 559 00:26:18,840 --> 00:26:20,960 Speaker 3: Yeah, I like it is easy to think that way 560 00:26:21,000 --> 00:26:23,520 Speaker 3: as well, Like, especially when you're like young and impressionable, 561 00:26:24,160 --> 00:26:26,240 Speaker 3: you know, and if you want something and you're asking 562 00:26:26,280 --> 00:26:28,520 Speaker 3: for it and it doesn't happen, like it can feel 563 00:26:28,520 --> 00:26:29,200 Speaker 3: like personal. 564 00:26:29,400 --> 00:26:31,720 Speaker 1: Yes, yeah, but yeah, I think that's. 565 00:26:31,560 --> 00:26:33,800 Speaker 3: Really great that you can reflect on that because I 566 00:26:33,840 --> 00:26:35,960 Speaker 3: always say, like, nothing in business is personal. 567 00:26:36,119 --> 00:26:38,000 Speaker 1: Yeah, you have to. I mean, you can't go about 568 00:26:38,040 --> 00:26:41,280 Speaker 1: life just always thinking that you're right and you know, 569 00:26:41,440 --> 00:26:45,760 Speaker 1: thinking that something didn't happen because you asked and you've 570 00:26:45,800 --> 00:26:49,240 Speaker 1: got the answer. No. Yeah, sometimes it's patience and you know, 571 00:26:49,320 --> 00:26:52,720 Speaker 1: maybe you've got to work a bit harder. But yeah, 572 00:26:52,920 --> 00:26:55,960 Speaker 1: I think that's definitely something that I would tell my 573 00:26:56,040 --> 00:26:58,280 Speaker 1: younger self like that, Thanks. 574 00:26:58,800 --> 00:27:00,760 Speaker 3: Is there anything that you've learned from me as a 575 00:27:00,800 --> 00:27:02,159 Speaker 3: boss that has stuck with you? 576 00:27:02,480 --> 00:27:06,240 Speaker 1: Oh? Yeah, you know this one? What is it? Tough 577 00:27:06,240 --> 00:27:11,520 Speaker 1: conversations equals easy laugh. Yeah, I love that. Yeah, sometimes 578 00:27:11,520 --> 00:27:13,600 Speaker 1: you're just got to have a tough conversation, but at 579 00:27:13,600 --> 00:27:15,440 Speaker 1: the end of the day, it works out for the better. 580 00:27:15,640 --> 00:27:18,359 Speaker 1: And like I said before, everyone's you know, no one's 581 00:27:18,359 --> 00:27:20,359 Speaker 1: going to know anything unless you talk to them about it. 582 00:27:21,600 --> 00:27:24,600 Speaker 1: So and whether sometimes those stuff, those conversations are a 583 00:27:24,640 --> 00:27:27,600 Speaker 1: bit tougher than a normal conversation that you would have 584 00:27:27,680 --> 00:27:30,400 Speaker 1: with someone. You're only just got to do it. Yeah, 585 00:27:30,440 --> 00:27:31,280 Speaker 1: you're only going to grow. 586 00:27:31,480 --> 00:27:35,640 Speaker 3: Like We've been through so many crazy scenarios together, yeah 587 00:27:35,680 --> 00:27:38,760 Speaker 3: the years, and we've dealt with some situations that reflecting 588 00:27:38,760 --> 00:27:40,520 Speaker 3: on them, we would be like, what the fuck was? 589 00:27:40,640 --> 00:27:42,760 Speaker 1: Yeah, you know, but you've just got to believe in 590 00:27:42,800 --> 00:27:44,960 Speaker 1: yourself and know your intention at the end of the day. 591 00:27:45,520 --> 00:27:48,679 Speaker 1: And I know my intention is always pure, and so 592 00:27:48,880 --> 00:27:50,520 Speaker 1: is yours. For a company, you know, we're doing it 593 00:27:50,520 --> 00:27:53,359 Speaker 1: for the company, So sometimes you do have to deliver 594 00:27:53,440 --> 00:27:56,600 Speaker 1: it in a tougher way because everyone takes communication differently 595 00:27:56,640 --> 00:27:58,880 Speaker 1: as well. That's something huge that I've learned is that 596 00:27:59,160 --> 00:28:02,320 Speaker 1: everyone communicates differently and people can take things in a 597 00:28:02,320 --> 00:28:04,520 Speaker 1: certain way that you might not have intended it to. 598 00:28:04,720 --> 00:28:06,879 Speaker 1: So absolutely, just trying to work together on how you 599 00:28:06,920 --> 00:28:08,280 Speaker 1: communicate with the other person. 600 00:28:08,400 --> 00:28:10,680 Speaker 3: I think that's also another one of your biggest lessons 601 00:28:10,680 --> 00:28:13,000 Speaker 3: that I've seen you learn over the years, and I 602 00:28:13,040 --> 00:28:16,120 Speaker 3: think from that I've also learned that from you and 603 00:28:16,359 --> 00:28:19,959 Speaker 3: us together. Is it's one thing to be a store manager, 604 00:28:20,080 --> 00:28:22,760 Speaker 3: let's say, but it's so easy to be like, I'm 605 00:28:22,760 --> 00:28:25,159 Speaker 3: a manager and this is my management style. Yeah, But 606 00:28:25,200 --> 00:28:27,200 Speaker 3: then like, if you're managing a whole team of people, 607 00:28:27,280 --> 00:28:29,600 Speaker 3: you can't manage all those people exactly the same. Yeah, 608 00:28:29,600 --> 00:28:32,720 Speaker 3: And I think it takes a long time to understand 609 00:28:32,760 --> 00:28:35,200 Speaker 3: that and then to realize, hang on, like, yeah, I've 610 00:28:35,200 --> 00:28:37,320 Speaker 3: got a team of seven, let's say, but then this 611 00:28:37,359 --> 00:28:40,320 Speaker 3: person prefers me to communicate in this way, But it 612 00:28:40,360 --> 00:28:43,960 Speaker 3: doesn't mean that I can then do that with person two, three, four, five, six, seven. 613 00:28:44,400 --> 00:28:47,440 Speaker 3: You've got to like learn everyone's traits and likes and 614 00:28:47,480 --> 00:28:51,040 Speaker 3: dislikes and apply yourself as a manager almost individually to 615 00:28:51,080 --> 00:28:51,760 Speaker 3: every person. 616 00:28:51,960 --> 00:28:55,920 Speaker 1: Yeah, that is exactly it. And you'll never actually be 617 00:28:55,960 --> 00:28:59,360 Speaker 1: able to perfect that because people's communication changes all the time. 618 00:28:59,680 --> 00:29:02,600 Speaker 1: But the more you put in the effort and you 619 00:29:03,000 --> 00:29:05,960 Speaker 1: try and you try and see things from other point 620 00:29:06,000 --> 00:29:08,120 Speaker 1: of views, or you try and communicate the way that 621 00:29:08,160 --> 00:29:11,600 Speaker 1: someone else would rather you to. For example, someone could 622 00:29:12,040 --> 00:29:14,640 Speaker 1: really appreciate just being told flat out you're doing a 623 00:29:14,640 --> 00:29:17,920 Speaker 1: bad job or you've done this wrong. I, in my nature, 624 00:29:18,040 --> 00:29:21,480 Speaker 1: physically cannot do that. I struggle a lot, like I 625 00:29:21,520 --> 00:29:24,880 Speaker 1: always go a roundabout way, but sometimes I do need 626 00:29:24,920 --> 00:29:26,720 Speaker 1: to be a straight shooter and say yep because the 627 00:29:26,760 --> 00:29:28,720 Speaker 1: other you know, the person that I'm saying it to 628 00:29:28,880 --> 00:29:31,080 Speaker 1: might appreciate that more, which I can understand why they 629 00:29:31,080 --> 00:29:33,240 Speaker 1: would appreciate that more. Just straight to the point. Yeah, 630 00:29:33,240 --> 00:29:35,360 Speaker 1: if i put myself in their shoes and I'm hearing 631 00:29:35,360 --> 00:29:38,120 Speaker 1: this person say, oh, look this could have been better, 632 00:29:38,160 --> 00:29:40,960 Speaker 1: but you did this blah blah blah, and try and 633 00:29:41,280 --> 00:29:43,680 Speaker 1: round about it, I guess without actually saying what it 634 00:29:43,920 --> 00:29:47,240 Speaker 1: was that you did. Yeah, and that's something that I'm 635 00:29:47,320 --> 00:29:50,400 Speaker 1: always working on. I've not I won't ever be able 636 00:29:50,440 --> 00:29:53,840 Speaker 1: to perfect that, but that's something I'm always working on 637 00:29:53,880 --> 00:29:56,360 Speaker 1: that I can definitely be more of a straight shooter 638 00:29:57,360 --> 00:30:01,440 Speaker 1: and not try and round about my communication too much. 639 00:30:01,440 --> 00:30:04,800 Speaker 1: You know, I talk a lot. 640 00:30:04,840 --> 00:30:07,640 Speaker 3: We love it if you can answer this question to 641 00:30:07,680 --> 00:30:11,480 Speaker 3: wrap up, what is your dream next role at Fate 642 00:30:11,520 --> 00:30:14,240 Speaker 3: And what's crazy is I know that role doesn't exist yet. 643 00:30:15,200 --> 00:30:20,360 Speaker 1: Oh my gosh, I know, because I'm already really happy 644 00:30:21,280 --> 00:30:24,960 Speaker 1: my exciting things. Yeah, I wouldn't never, in a million 645 00:30:25,040 --> 00:30:27,800 Speaker 1: years ever thought that I would be here on a 646 00:30:27,840 --> 00:30:31,360 Speaker 1: podcast talking to you and my role as national retail 647 00:30:31,360 --> 00:30:33,200 Speaker 1: manager and I do the things that I do now. 648 00:30:33,200 --> 00:30:36,320 Speaker 1: I'm very blessed to be able to travel. That's amazing, 649 00:30:36,680 --> 00:30:40,600 Speaker 1: that's already I guess my dream job is traveling and 650 00:30:40,640 --> 00:30:44,400 Speaker 1: being able to meet a lot of people, a lot 651 00:30:44,400 --> 00:30:46,640 Speaker 1: of different personalities. It's so good for you to get 652 00:30:46,680 --> 00:30:48,760 Speaker 1: out there and meet different people in a role and 653 00:30:49,600 --> 00:30:52,360 Speaker 1: hear everyone's experiences in other jobs and things like that, 654 00:30:52,400 --> 00:30:54,320 Speaker 1: and that's how you become a manager that you want 655 00:30:54,320 --> 00:30:57,800 Speaker 1: to be for them. So I'm already really loving it. 656 00:30:58,080 --> 00:31:00,880 Speaker 1: I have a lot of really great one on one times. 657 00:31:01,280 --> 00:31:04,840 Speaker 1: I have a lot of personal times with everyone, very 658 00:31:04,840 --> 00:31:07,280 Speaker 1: grateful for that, and I'm able to talk to them 659 00:31:07,280 --> 00:31:11,640 Speaker 1: every day and travel. So yeah, I guess if it 660 00:31:11,680 --> 00:31:13,680 Speaker 1: takes me any further, i'd love that. But right now 661 00:31:13,680 --> 00:31:15,520 Speaker 1: I'm very content. Oh you're going further. 662 00:31:15,560 --> 00:31:19,280 Speaker 3: Great, I'm pushing you there, I'm booting you out the door. 663 00:31:19,840 --> 00:31:20,360 Speaker 1: Next thing. 664 00:31:20,800 --> 00:31:24,400 Speaker 3: We're doing literally your review later so we can talk 665 00:31:24,440 --> 00:31:29,000 Speaker 3: more about your future. Well, thank you so much for 666 00:31:29,080 --> 00:31:31,400 Speaker 3: coming on, Grace. This has been great and you were great. 667 00:31:31,440 --> 00:31:33,160 Speaker 3: I don't know why you were so nervous. I was 668 00:31:33,160 --> 00:31:35,200 Speaker 3: nervous at the start. I think that I got into it. 669 00:31:35,240 --> 00:31:38,160 Speaker 3: I feel like stepping into a studio is always nerve wracking. Again, 670 00:31:38,200 --> 00:31:41,240 Speaker 3: we walk in and Grace goes this sounds weird in here, 671 00:31:41,400 --> 00:31:46,160 Speaker 3: like because there's all like the soundproofing's. To wrap up 672 00:31:46,280 --> 00:31:49,640 Speaker 3: every big business episode, I always end with a tip 673 00:31:49,680 --> 00:31:51,400 Speaker 3: of the week. I feel like you've already given so 674 00:31:51,480 --> 00:31:54,760 Speaker 3: many tips throughout this whole episode. But if you have 675 00:31:54,840 --> 00:31:57,760 Speaker 3: a tip or a life hack for all of our listeners, 676 00:31:57,800 --> 00:32:00,440 Speaker 3: whether it's like a work life hack, manage man or 677 00:32:00,440 --> 00:32:03,000 Speaker 3: even like a personal life hack or tip, do you 678 00:32:03,040 --> 00:32:04,240 Speaker 3: have anything that you can share? 679 00:32:04,520 --> 00:32:06,800 Speaker 1: So, I would say not to dwell on the little 680 00:32:06,800 --> 00:32:09,280 Speaker 1: things and always look at the bigger picture, because there 681 00:32:09,320 --> 00:32:12,960 Speaker 1: always is a bigger picture, And don't put yourself down 682 00:32:13,000 --> 00:32:16,960 Speaker 1: because of it, because that will just make you go backwards. Yeah, 683 00:32:17,040 --> 00:32:20,400 Speaker 1: don't spend time outside of work focusing on things that 684 00:32:21,240 --> 00:32:25,520 Speaker 1: aren't that big of a deal or that you can fix. Yep, 685 00:32:25,560 --> 00:32:28,160 Speaker 1: I guess that's the biggest one that are fixable and 686 00:32:28,240 --> 00:32:31,080 Speaker 1: don't let it affect the way you live your life. 687 00:32:31,360 --> 00:32:32,240 Speaker 1: There's a bigger picture. 688 00:32:32,640 --> 00:32:34,680 Speaker 2: I love that. Well, thank you so much, Grace for 689 00:32:34,840 --> 00:32:36,000 Speaker 2: coming on Big Business. 690 00:32:36,200 --> 00:32:38,840 Speaker 1: Thank you, thanks for how you feel after it. Now 691 00:32:38,960 --> 00:32:42,560 Speaker 1: I feel very relieved. I'm a little bit nervous still 692 00:32:42,600 --> 00:32:44,920 Speaker 1: to see how it turns out, but hopefully. 693 00:32:44,520 --> 00:32:45,600 Speaker 2: It's gonna be great. 694 00:32:45,800 --> 00:32:48,720 Speaker 1: Yes, and thank you so much for asking me to Okay, 695 00:32:48,760 --> 00:32:50,560 Speaker 1: pease ask me last week, Grace, do you want to 696 00:32:50,600 --> 00:32:54,400 Speaker 1: come and for the podcast? I thought, me, what if 697 00:32:54,400 --> 00:32:56,760 Speaker 1: I got to say? But it's thank you so much. 698 00:32:56,880 --> 00:32:58,520 Speaker 3: It's been amazing to have you on the pod and 699 00:32:58,560 --> 00:33:00,160 Speaker 3: to what you grow over the years. And I know 700 00:33:00,200 --> 00:33:02,640 Speaker 3: you're so happy with where you're at now in faith, 701 00:33:02,720 --> 00:33:05,840 Speaker 3: and I'm honestly so looking forward to seeing where the next. 702 00:33:05,760 --> 00:33:07,400 Speaker 1: Few years is going to take you. 703 00:33:07,720 --> 00:33:10,560 Speaker 2: Even though you're like now, I'm just happy where I Yeah. 704 00:33:10,280 --> 00:33:14,200 Speaker 1: Well I've never actually been really content in life before, 705 00:33:14,480 --> 00:33:17,280 Speaker 1: so right now I'm really just loving it. I just 706 00:33:17,320 --> 00:33:19,840 Speaker 1: go to my work, I go to my everyday job 707 00:33:19,880 --> 00:33:23,720 Speaker 1: and I'm you know, I get to see my friends 708 00:33:23,840 --> 00:33:27,200 Speaker 1: and have a good time. And there's hard days. Don't 709 00:33:27,240 --> 00:33:29,800 Speaker 1: get me wrong, there's always hard days, but That's what 710 00:33:29,840 --> 00:33:31,800 Speaker 1: I mean about not focusing on the small things, and 711 00:33:31,800 --> 00:33:34,479 Speaker 1: there's always a bigger picture, which is your actual life. 712 00:33:34,640 --> 00:33:37,320 Speaker 2: Exactly right, we all have a life outside of work. 713 00:33:37,440 --> 00:33:39,920 Speaker 3: Thanks for listening. I hope you enjoyed hearing Grace on 714 00:33:40,120 --> 00:33:40,840 Speaker 3: Big Business. 715 00:33:40,960 --> 00:33:41,960 Speaker 1: Feel free to follow. 716 00:33:41,800 --> 00:33:43,800 Speaker 3: Us on Instagram, send us a message, let us know 717 00:33:43,880 --> 00:33:45,400 Speaker 3: what you thought of the episode. 718 00:33:45,440 --> 00:33:48,120 Speaker 2: A Big Business Underscore podcast. 719 00:33:48,040 --> 00:33:51,080 Speaker 3: On Insta And what do I even say at the 720 00:33:51,160 --> 00:33:57,600 Speaker 3: end of these episodes these days? Oh? Remember to chase Yeah, 721 00:33:58,280 --> 00:34:00,920 Speaker 3: and as always, remember to chase after your dreams as 722 00:34:01,000 --> 00:34:08,680 Speaker 3: if they owe you money. M