1
00:00:00,400 --> 00:00:03,520
Speaker 1: Small businesses now. They are the backbone of our country

2
00:00:03,920 --> 00:00:07,480
Speaker 1: and I know firsthand how tough it is, long hours,

3
00:00:07,560 --> 00:00:11,880
Speaker 1: constant hurdles, and too often feeling like you're in it alone.

4
00:00:12,080 --> 00:00:14,520
Speaker 1: And what I keep hearing from you is that small

5
00:00:14,560 --> 00:00:18,520
Speaker 1: business owners don't feel heard. My team and I are

6
00:00:18,520 --> 00:00:22,400
Speaker 1: paying close attention to our small business community and the

7
00:00:22,400 --> 00:00:25,759
Speaker 1: feedback that comes to us through the Mental podcast. Now,

8
00:00:25,800 --> 00:00:29,000
Speaker 1: one thing is clear. You want to hear from more

9
00:00:29,160 --> 00:00:33,040
Speaker 1: businesses beyond Sydney, from across the country, and especially those

10
00:00:33,159 --> 00:00:36,159
Speaker 1: that are doing it tough. That's why my team and

11
00:00:36,320 --> 00:00:39,480
Speaker 1: I are launching the Small Business call Out. The Small

12
00:00:39,520 --> 00:00:41,920
Speaker 1: Business call Out, which will be under the Mentor channel,

13
00:00:42,200 --> 00:00:44,960
Speaker 1: will talk to business owners all over the country every

14
00:00:45,000 --> 00:00:47,720
Speaker 1: single week, no matter where you are. We want to

15
00:00:47,720 --> 00:00:51,199
Speaker 1: hear from you. What's working, what's not working, What do

16
00:00:51,240 --> 00:00:54,200
Speaker 1: you need from the government to actually succeed? What are

17
00:00:54,200 --> 00:00:56,760
Speaker 1: the things can you enlighten us about what it's like

18
00:00:57,120 --> 00:01:00,000
Speaker 1: being in the small business community. This is your chair

19
00:01:00,040 --> 00:01:02,480
Speaker 1: has to make your voice count. We want to hear

20
00:01:02,560 --> 00:01:06,679
Speaker 1: from all industries, from those struggling, from those who feel overlooked,

21
00:01:07,000 --> 00:01:08,960
Speaker 1: or those who have something to say but haven't had

22
00:01:08,959 --> 00:01:11,440
Speaker 1: the platform to say it. I'm going to continue hosting

23
00:01:11,440 --> 00:01:14,399
Speaker 1: the Mental podcast, but the Small Business call Out will

24
00:01:14,400 --> 00:01:18,080
Speaker 1: be uploaded between episodes. So let's get into this week's

25
00:01:18,200 --> 00:01:31,399
Speaker 1: edition of the new Small Business call Out. What's the

26
00:01:31,480 --> 00:01:32,560
Speaker 1: name of your business?

27
00:01:33,120 --> 00:01:35,800
Speaker 2: Yeah, so the name of our business is called Steps

28
00:01:35,840 --> 00:01:36,319
Speaker 2: with a Z.

29
00:01:36,720 --> 00:01:39,319
Speaker 1: Simple terms. What does your business do?

30
00:01:39,680 --> 00:01:44,639
Speaker 2: Yeah? So Steps manufactures and supplies high quality boat trailer ladder.

31
00:01:45,760 --> 00:01:48,760
Speaker 2: It makes boat access a lot easier and it bolts

32
00:01:48,800 --> 00:01:50,080
Speaker 2: onto the front of your boat trailer.

33
00:01:50,680 --> 00:01:53,040
Speaker 1: Where was your business founded and where is it located?

34
00:01:53,400 --> 00:01:56,720
Speaker 2: Yeah, so we originally started as a marine dealership where

35
00:01:56,720 --> 00:01:58,960
Speaker 2: our state is Victoria.

36
00:01:58,360 --> 00:02:01,880
Speaker 3: So in Warnable we're on the end of the Great

37
00:02:01,920 --> 00:02:02,840
Speaker 3: Ocean Roads.

38
00:02:03,640 --> 00:02:06,720
Speaker 2: And then now we've moved purely to online so or

39
00:02:06,760 --> 00:02:10,040
Speaker 2: one hundred percent online now. So the reason we moved

40
00:02:10,760 --> 00:02:12,920
Speaker 2: to purely one hundred percent online is there was a

41
00:02:12,919 --> 00:02:16,959
Speaker 2: bit of a different change in our business. I sort

42
00:02:16,960 --> 00:02:20,040
Speaker 2: of lost the passion of actually working physically on boats,

43
00:02:21,160 --> 00:02:24,119
Speaker 2: so we decided to actually manufacture and sell our own

44
00:02:24,160 --> 00:02:27,720
Speaker 2: product online. So there was a number of different reasons,

45
00:02:27,720 --> 00:02:31,120
Speaker 2: but that's the main reason. And obviously costs going up

46
00:02:31,240 --> 00:02:34,080
Speaker 2: renting that sort of thing and business expenses.

47
00:02:34,160 --> 00:02:37,240
Speaker 1: Yeah, and what inspire you to start your business.

48
00:02:38,320 --> 00:02:41,800
Speaker 2: Yeah, so we used to in our dealership days. We

49
00:02:42,280 --> 00:02:45,440
Speaker 2: also did and also and aluminium fabricator by trade as well,

50
00:02:45,560 --> 00:02:50,560
Speaker 2: so we'd always be custom making ladders for people to

51
00:02:50,600 --> 00:02:53,760
Speaker 2: access the front of their boat. So we decided that

52
00:02:53,800 --> 00:02:55,800
Speaker 2: there was no out of the box solution, so that

53
00:02:55,919 --> 00:02:58,160
Speaker 2: was the main reason behind it. We thought, if we

54
00:02:58,200 --> 00:03:01,000
Speaker 2: can make a product that becomes we can pull straight

55
00:03:01,040 --> 00:03:03,920
Speaker 2: out of the box, bolt straight onto someone's trailer and

56
00:03:03,960 --> 00:03:06,560
Speaker 2: they can actually bolt it on himself, we can sort

57
00:03:06,560 --> 00:03:09,880
Speaker 2: of access all of Australia and instead of just servicing

58
00:03:09,960 --> 00:03:15,440
Speaker 2: the warnable area. So it's worked really well, and we've

59
00:03:15,520 --> 00:03:19,520
Speaker 2: always been interested in moving completely online anyway, it just

60
00:03:19,560 --> 00:03:23,200
Speaker 2: seemed to be the perfect time. With brands expenses, all

61
00:03:23,240 --> 00:03:29,000
Speaker 2: the business expenses moving upward, it seemed like the right

62
00:03:29,040 --> 00:03:32,320
Speaker 2: time to do it. I used to design things do

63
00:03:32,400 --> 00:03:35,600
Speaker 2: it completely by hand, so it was pretty much get

64
00:03:35,720 --> 00:03:37,920
Speaker 2: a bit of aluminium and cut it down and make

65
00:03:37,960 --> 00:03:41,040
Speaker 2: it work and do it on the fly. Whereas now

66
00:03:41,080 --> 00:03:45,360
Speaker 2: we've invested into CAD technology, so everything now I design

67
00:03:45,440 --> 00:03:49,120
Speaker 2: on the computer and now it's just the one out

68
00:03:49,160 --> 00:03:51,800
Speaker 2: of the box solution, so we've only had to design

69
00:03:51,840 --> 00:03:55,960
Speaker 2: it once we've made it so it fits multiple boats,

70
00:03:57,040 --> 00:04:01,240
Speaker 2: so very rarely do we come across a time when

71
00:04:01,680 --> 00:04:03,840
Speaker 2: it can't be installed to a boat. Happens every now

72
00:04:03,880 --> 00:04:06,640
Speaker 2: and then, but I'd say not eighty to ninety percent

73
00:04:07,160 --> 00:04:10,120
Speaker 2: of boats that goes on no problem. So being able

74
00:04:10,160 --> 00:04:13,560
Speaker 2: to actually design it on the computer was a big

75
00:04:14,040 --> 00:04:17,120
Speaker 2: factor in that, and actually bringing down the time it

76
00:04:17,160 --> 00:04:20,839
Speaker 2: takes to make per box, I guess.

77
00:04:20,520 --> 00:04:23,000
Speaker 1: Was the most rewarding part of being a small business owner.

78
00:04:25,520 --> 00:04:27,640
Speaker 3: So probably well for me.

79
00:04:27,960 --> 00:04:31,880
Speaker 4: We really like working together, so that's probably the most

80
00:04:31,880 --> 00:04:36,479
Speaker 4: rewarding thing that we get to do this job together.

81
00:04:36,680 --> 00:04:40,520
Speaker 4: We work really really well together, and we've both got

82
00:04:41,480 --> 00:04:44,360
Speaker 4: a good way of bringing out our strengths and weaknesses,

83
00:04:44,800 --> 00:04:48,080
Speaker 4: and yeah, we just work really well as a team,

84
00:04:48,120 --> 00:04:50,880
Speaker 4: and I think that's a real advantage because we can

85
00:04:51,080 --> 00:04:54,760
Speaker 4: come together when we need to take over things when

86
00:04:54,800 --> 00:04:57,040
Speaker 4: the other one needs and problem solve a bit quicker,

87
00:04:57,839 --> 00:04:59,320
Speaker 4: and we just really thrive.

88
00:04:59,320 --> 00:05:02,120
Speaker 3: Off that sort of working team.

89
00:05:03,000 --> 00:05:08,320
Speaker 4: Yeah, Primarily I do a lot of the website side

90
00:05:08,360 --> 00:05:12,560
Speaker 4: of things, branding, small the product development designing and all that,

91
00:05:12,880 --> 00:05:14,960
Speaker 4: but we do know bits of each other so we

92
00:05:15,040 --> 00:05:17,800
Speaker 4: can come together when we need or we need a

93
00:05:17,880 --> 00:05:20,800
Speaker 4: hand or that. Primarily I do a lot of the

94
00:05:20,880 --> 00:05:23,880
Speaker 4: marketing and that side of things. So I used to

95
00:05:23,960 --> 00:05:27,640
Speaker 4: work at an accounting film so I did admin there.

96
00:05:27,880 --> 00:05:30,680
Speaker 4: So on in the early days when we had the dealership,

97
00:05:30,720 --> 00:05:33,240
Speaker 4: I'd tap my full time job there and then I

98
00:05:33,320 --> 00:05:36,520
Speaker 4: would of a nighttime come and help Brandon like when

99
00:05:36,560 --> 00:05:39,560
Speaker 4: I could. And then eventually it just got like there's

100
00:05:39,600 --> 00:05:42,520
Speaker 4: so much work in a small business that people don't

101
00:05:42,560 --> 00:05:44,760
Speaker 4: see behind the scenes, and it just got to that

102
00:05:44,839 --> 00:05:47,880
Speaker 4: point where I needed to step in and help him, and.

103
00:05:47,880 --> 00:05:49,800
Speaker 3: Then we built it from there.

104
00:05:50,520 --> 00:05:53,839
Speaker 4: But we've always like, I've always loved the design aspect

105
00:05:53,880 --> 00:05:56,640
Speaker 4: of websites and all that graphics of the design. I

106
00:05:56,680 --> 00:05:58,920
Speaker 4: did a lot of that at school, so I think

107
00:05:59,480 --> 00:06:01,960
Speaker 4: because I enjoyed that so much, it's been nice being

108
00:06:01,960 --> 00:06:05,839
Speaker 4: able to sort of do that again and then learning

109
00:06:05,960 --> 00:06:09,440
Speaker 4: things like we're writing to you know, picking up.

110
00:06:10,920 --> 00:06:13,800
Speaker 3: Something we don't know. We love learning, so just learn

111
00:06:13,839 --> 00:06:14,440
Speaker 3: along the way.

112
00:06:15,279 --> 00:06:18,800
Speaker 2: Yeah, So I guess my take on it all is like,

113
00:06:19,560 --> 00:06:22,520
Speaker 2: I guess we both want to know how to do

114
00:06:22,560 --> 00:06:25,839
Speaker 2: everything overall at the moment because we have no choice.

115
00:06:25,880 --> 00:06:28,880
Speaker 2: We're sort of at the moment where money poor, time rich,

116
00:06:30,000 --> 00:06:33,400
Speaker 2: So we obviously just get in and learn everything. But

117
00:06:33,480 --> 00:06:37,080
Speaker 2: hopefully down the track we can have experts doing the marketing,

118
00:06:38,040 --> 00:06:41,520
Speaker 2: you know, their own segmented areas. But at the moment,

119
00:06:41,600 --> 00:06:43,800
Speaker 2: I like to have a full overview of everything that's

120
00:06:43,839 --> 00:06:46,840
Speaker 2: going on and be able to at least know how

121
00:06:46,880 --> 00:06:50,840
Speaker 2: to half do things, which is really the only choice

122
00:06:50,920 --> 00:06:52,960
Speaker 2: until we were able to go to that next level.

123
00:06:54,320 --> 00:06:56,920
Speaker 1: What challenges have you faced as a small business owner

124
00:06:57,240 --> 00:06:59,640
Speaker 1: and how do they impact your business? Did they affect

125
00:06:59,680 --> 00:07:02,520
Speaker 1: your fan family members, did they affect your relationships?

126
00:07:03,320 --> 00:07:07,039
Speaker 2: Yeah, so some of the challenges that we've got sort

127
00:07:07,080 --> 00:07:09,400
Speaker 2: of two main challenges that we've had in our business

128
00:07:09,400 --> 00:07:13,320
Speaker 2: that we can nu let down through. The two main challenges,

129
00:07:13,640 --> 00:07:18,000
Speaker 2: one of them being landlords. We went through through and

130
00:07:18,000 --> 00:07:22,160
Speaker 2: I'm sure everybody's got different opinions on this one, but

131
00:07:23,920 --> 00:07:26,000
Speaker 2: some people have good ones, some people have bad one.

132
00:07:26,120 --> 00:07:28,160
Speaker 2: We had a really bad one, which just caused us

133
00:07:28,160 --> 00:07:32,480
Speaker 2: to spend so much time on the bad, on the

134
00:07:32,480 --> 00:07:36,480
Speaker 2: bad landlord and sorting things out, whereas we would have

135
00:07:36,520 --> 00:07:38,200
Speaker 2: loved to have been able to be spending that time

136
00:07:38,280 --> 00:07:41,120
Speaker 2: in our business and you know, just servicing the boat.

137
00:07:41,200 --> 00:07:44,520
Speaker 2: So that was one of the main sort of problems

138
00:07:44,560 --> 00:07:48,720
Speaker 2: we had. Then we also there was another one you

139
00:07:48,720 --> 00:07:51,160
Speaker 2: could probably touch on that one. You're all over this one.

140
00:07:51,600 --> 00:07:57,000
Speaker 4: We had an insurance issue as well, which caused a

141
00:07:57,040 --> 00:08:00,720
Speaker 4: lot of just und needed time and stress.

142
00:08:00,760 --> 00:08:04,560
Speaker 3: Like you know, you sort of.

143
00:08:04,520 --> 00:08:08,360
Speaker 4: Think because you spend so much money in insurance that

144
00:08:08,400 --> 00:08:09,960
Speaker 4: you cover it and you do all the right things

145
00:08:09,960 --> 00:08:12,160
Speaker 4: as a business owner and make sure that you're all

146
00:08:12,200 --> 00:08:15,160
Speaker 4: over it, but when it comes time to claim, they

147
00:08:15,200 --> 00:08:17,840
Speaker 4: seem to find every excuse to knock it back.

148
00:08:18,600 --> 00:08:22,880
Speaker 3: And just with our experience with that and the amount of.

149
00:08:22,720 --> 00:08:25,320
Speaker 4: Hours we've spent, we do feel that it is a

150
00:08:25,360 --> 00:08:30,080
Speaker 4: broken system that it definitely needs looking at, because you know,

151
00:08:30,240 --> 00:08:33,360
Speaker 4: just on our personal experience, I can't like imagine what

152
00:08:33,520 --> 00:08:35,240
Speaker 4: other business owners go through.

153
00:08:35,400 --> 00:08:36,880
Speaker 3: It's just ridiculous.

154
00:08:37,240 --> 00:08:40,360
Speaker 2: And yeah, we've dealt with that insurance issue. We've dealt

155
00:08:40,360 --> 00:08:44,720
Speaker 2: with a few government organizations over it, and they don't

156
00:08:44,960 --> 00:08:47,920
Speaker 2: they don't help. There's nothing out there we're not We're

157
00:08:47,920 --> 00:08:50,760
Speaker 2: not asking for any money or anything. I don't expect

158
00:08:50,800 --> 00:08:53,040
Speaker 2: money for free, and I don't think most small businesses

159
00:08:53,400 --> 00:08:56,400
Speaker 2: expect money for free. But just having something there that

160
00:08:56,440 --> 00:08:58,560
Speaker 2: you can go to, like even just a website page

161
00:08:58,600 --> 00:09:01,200
Speaker 2: where it's got all the information that that you're looking for,

162
00:09:01,320 --> 00:09:02,920
Speaker 2: or someone to talk to that you can call on

163
00:09:02,960 --> 00:09:05,959
Speaker 2: the phone and say, look, this is what we're having

164
00:09:05,960 --> 00:09:07,800
Speaker 2: the problem with and they can give us a straight

165
00:09:07,840 --> 00:09:09,520
Speaker 2: on at answer.

166
00:09:09,480 --> 00:09:11,760
Speaker 4: Because they just handble you know, like you go to

167
00:09:11,800 --> 00:09:14,079
Speaker 4: one place and they say one thing and go I'll

168
00:09:14,080 --> 00:09:16,079
Speaker 4: go to there, and that's just you're just.

169
00:09:16,080 --> 00:09:16,800
Speaker 3: Chasing your tail.

170
00:09:18,800 --> 00:09:22,560
Speaker 2: As small business owners, we're very limited, as I said

171
00:09:22,559 --> 00:09:26,280
Speaker 2: earlier on like without time. We want to we obviously

172
00:09:26,320 --> 00:09:28,720
Speaker 2: are time rich, but we want to spend that time

173
00:09:28,800 --> 00:09:30,880
Speaker 2: on areas in our business and that's what we need

174
00:09:30,920 --> 00:09:33,880
Speaker 2: to do. Still, we're still working big ls. We don't

175
00:09:33,880 --> 00:09:36,439
Speaker 2: want to be on the phone to some government organization.

176
00:09:36,960 --> 00:09:38,800
Speaker 2: Sometimes you might spend a few hours on the phone

177
00:09:38,840 --> 00:09:40,480
Speaker 2: to them and they just handball you to the next

178
00:09:40,480 --> 00:09:43,080
Speaker 2: apartment and then you have to re explain yourself again.

179
00:09:43,520 --> 00:09:46,400
Speaker 2: I just can't believe in twenty twenty five that you

180
00:09:46,480 --> 00:09:49,600
Speaker 2: might go through ten different government departments and have to

181
00:09:49,640 --> 00:09:52,319
Speaker 2: explain yourself every single time, Like, surely they can just

182
00:09:52,440 --> 00:09:56,640
Speaker 2: use an email and have everything written out nice and easily,

183
00:09:56,679 --> 00:09:59,920
Speaker 2: And we're not explaining ourselves too many times?

184
00:10:00,240 --> 00:10:01,520
Speaker 1: And how did you overcome them?

185
00:10:01,920 --> 00:10:07,440
Speaker 4: Both challenges are stressful they're stressful on yourself, on your relationship,

186
00:10:07,640 --> 00:10:11,600
Speaker 4: but also you know you're working relationship as well, because

187
00:10:11,600 --> 00:10:16,079
Speaker 4: you're constantly trying to grow and grow your business and

188
00:10:16,160 --> 00:10:17,640
Speaker 4: do things. But you've always got that in the back

189
00:10:17,640 --> 00:10:20,040
Speaker 4: of your mind that you're dealing with that, and it

190
00:10:20,080 --> 00:10:24,040
Speaker 4: all takes, you know, time, and time's money in small business,

191
00:10:24,080 --> 00:10:26,680
Speaker 4: like you don't have You've only got so many hours

192
00:10:26,679 --> 00:10:29,319
Speaker 4: in a day, you know, when you're you know you're

193
00:10:29,360 --> 00:10:31,840
Speaker 4: working at a shed and you know you've got interruptions

194
00:10:31,880 --> 00:10:32,160
Speaker 4: like that.

195
00:10:32,240 --> 00:10:34,640
Speaker 3: It can cause significant stress.

196
00:10:34,679 --> 00:10:38,200
Speaker 4: And part of that with the insurance claim, you know,

197
00:10:38,400 --> 00:10:43,160
Speaker 4: you don't really feel backed either, you know, so you think,

198
00:10:43,400 --> 00:10:45,440
Speaker 4: like I said, you spend all the money and you

199
00:10:45,480 --> 00:10:49,000
Speaker 4: think you're covered, but then when you need a bit

200
00:10:49,040 --> 00:10:53,120
Speaker 4: of help from them, like they just basically just throw

201
00:10:53,160 --> 00:10:53,480
Speaker 4: it out.

202
00:10:53,840 --> 00:10:56,320
Speaker 3: And that's what's hard to because you just don't feel.

203
00:10:57,520 --> 00:10:59,800
Speaker 4: You just don't feel back, and then you're not really

204
00:11:00,040 --> 00:11:01,679
Speaker 4: fit in in your work because you think if something

205
00:11:01,760 --> 00:11:05,320
Speaker 4: really bad happens, like what would happen in it and

206
00:11:05,360 --> 00:11:08,760
Speaker 4: it just draws from everything. It's you know, stress and

207
00:11:09,160 --> 00:11:11,680
Speaker 4: you know you sleep and then you're not eating right

208
00:11:11,760 --> 00:11:14,320
Speaker 4: and you know, all those little things and people don't

209
00:11:14,360 --> 00:11:15,920
Speaker 4: see that in small business.

210
00:11:15,920 --> 00:11:18,319
Speaker 3: They just see the storefront and all that.

211
00:11:18,520 --> 00:11:20,400
Speaker 4: But there's so much that goes on when there are

212
00:11:20,520 --> 00:11:22,840
Speaker 4: challenges that people just yeah.

213
00:11:23,440 --> 00:11:25,400
Speaker 2: And that was probably more when we're in the when

214
00:11:25,440 --> 00:11:27,800
Speaker 2: we're in the dealership, we took things very hard, whereas

215
00:11:27,800 --> 00:11:31,559
Speaker 2: it's taken us seven years now to actually learn to

216
00:11:31,600 --> 00:11:35,880
Speaker 2: not really get too down and out about it. Now

217
00:11:35,960 --> 00:11:38,560
Speaker 2: we we know we're going to have challenges. Now we

218
00:11:38,600 --> 00:11:40,720
Speaker 2: actually say to each other's there's going to be challenges

219
00:11:40,760 --> 00:11:42,920
Speaker 2: this year. Things are going to pop up, but we've

220
00:11:42,960 --> 00:11:46,160
Speaker 2: just got to keep keep pushing forwards and really learn

221
00:11:46,200 --> 00:11:48,480
Speaker 2: from our challenges. That's what we've learned to do with

222
00:11:49,240 --> 00:11:52,320
Speaker 2: being in business for seven years. It's only now that

223
00:11:52,360 --> 00:11:55,040
Speaker 2: we're just starting to learn. It might be our age too,

224
00:11:55,040 --> 00:11:56,920
Speaker 2: we're starting to mature a little bit as well, but

225
00:11:57,280 --> 00:12:00,160
Speaker 2: we're starting to learn that those things are.

226
00:12:01,679 --> 00:12:05,000
Speaker 3: Yeah, And it is a good thing for challenges and

227
00:12:05,040 --> 00:12:08,280
Speaker 3: that to come up in a business because you do learn.

228
00:12:08,200 --> 00:12:12,840
Speaker 4: A lot from it, both you know personally and you

229
00:12:12,840 --> 00:12:15,880
Speaker 4: know professionally. So it is good, you know, like we're

230
00:12:15,920 --> 00:12:17,960
Speaker 4: sort of in the mindset that, all right, the challenge

231
00:12:18,000 --> 00:12:19,400
Speaker 4: is going to come up. But as long as we

232
00:12:19,440 --> 00:12:21,720
Speaker 4: can take something from it and learn from it. We

233
00:12:21,840 --> 00:12:26,200
Speaker 4: said it as that sort of learning experience.

234
00:12:26,240 --> 00:12:31,720
Speaker 2: Really yeah, yeah, yeah yeah. So as far as getting

235
00:12:31,720 --> 00:12:35,880
Speaker 2: better with learning and getting better off in business, we've

236
00:12:35,920 --> 00:12:38,360
Speaker 2: been down the rabbit hole of this at the moment

237
00:12:38,360 --> 00:12:41,960
Speaker 2: with changing our life. We have completely changed our life

238
00:12:42,120 --> 00:12:44,959
Speaker 2: around three sixty in the last six months since we

239
00:12:45,320 --> 00:12:48,920
Speaker 2: closed our dealership and have moved completely online. Now we've

240
00:12:48,920 --> 00:12:50,880
Speaker 2: got the time at home to actually sit down and

241
00:12:50,960 --> 00:12:53,280
Speaker 2: learn a little bit more about business because we did

242
00:12:53,320 --> 00:12:58,360
Speaker 2: get thrown into business to start with unexpectedly. We didn't.

243
00:12:58,960 --> 00:13:01,040
Speaker 2: I never set out to be business owner. It just

244
00:13:01,400 --> 00:13:06,160
Speaker 2: happened to happen to happen. So what we have been

245
00:13:06,200 --> 00:13:08,840
Speaker 2: doing is actually jump it. We've been All we do

246
00:13:08,880 --> 00:13:11,520
Speaker 2: at the moment one hundred percent is business learning. So

247
00:13:11,800 --> 00:13:14,400
Speaker 2: whether it's watching TV at nighttime, we watch a lot

248
00:13:14,400 --> 00:13:17,880
Speaker 2: of American TV, American business shows. You learn so much

249
00:13:17,880 --> 00:13:22,120
Speaker 2: from those podcasts. All day, listen to podcasts like The

250
00:13:22,200 --> 00:13:25,880
Speaker 2: mentor that, those sort of podcasts and let you just

251
00:13:25,960 --> 00:13:28,760
Speaker 2: learned huge things from those people that have been there

252
00:13:28,800 --> 00:13:31,720
Speaker 2: and done it and are actually successful. You learn so

253
00:13:31,920 --> 00:13:35,120
Speaker 2: much from them and you can then go and implement

254
00:13:35,160 --> 00:13:38,240
Speaker 2: that into your business and that has been absolutely huge

255
00:13:38,400 --> 00:13:39,680
Speaker 2: for us.

256
00:13:40,360 --> 00:13:44,320
Speaker 4: And just like a little thing that we started to

257
00:13:44,360 --> 00:13:46,920
Speaker 4: do which is like not even business related, but just

258
00:13:46,960 --> 00:13:48,839
Speaker 4: as simple as going for a walk along the beach

259
00:13:49,160 --> 00:13:51,080
Speaker 4: in the morning just to like clean your hand and

260
00:13:51,200 --> 00:13:55,000
Speaker 4: just have that you know, clear focus. We just find

261
00:13:55,080 --> 00:13:58,080
Speaker 4: it's a really good way to start the day. And

262
00:13:58,120 --> 00:14:01,480
Speaker 4: even like reading as well, fines. You know, you just

263
00:14:01,559 --> 00:14:04,560
Speaker 4: hope take that hour out of your day just for yourself,

264
00:14:05,000 --> 00:14:08,040
Speaker 4: and yeah, we find that really sets our day up

265
00:14:08,080 --> 00:14:08,559
Speaker 4: really well.

266
00:14:08,600 --> 00:14:09,480
Speaker 3: Just have a really good.

267
00:14:09,320 --> 00:14:12,719
Speaker 2: Morning routine and self care too. Like we when we

268
00:14:12,720 --> 00:14:15,640
Speaker 2: were running the dealership, I got up to a weight

269
00:14:15,800 --> 00:14:18,680
Speaker 2: that I wasn't very happy with. So now I'm on

270
00:14:18,720 --> 00:14:21,320
Speaker 2: the on the decline back to a healthy weight where

271
00:14:21,360 --> 00:14:24,080
Speaker 2: I was when I started the business. So you just

272
00:14:24,120 --> 00:14:26,720
Speaker 2: don't you run out of time when you work it hard,

273
00:14:26,760 --> 00:14:29,640
Speaker 2: you run out of time to do those sort of things.

274
00:14:29,640 --> 00:14:32,440
Speaker 2: But now I actually have made it my number one

275
00:14:32,520 --> 00:14:34,600
Speaker 2: thing in the morning is to do the work on

276
00:14:34,640 --> 00:14:38,560
Speaker 2: myself and during the day that's the number one thing

277
00:14:38,600 --> 00:14:42,480
Speaker 2: that we both do. Yeah, so that's very important as well,

278
00:14:42,600 --> 00:14:43,000
Speaker 2: because at the.

279
00:14:43,040 --> 00:14:46,360
Speaker 4: End of the day, to be successful and have a

280
00:14:46,400 --> 00:14:50,160
Speaker 4: good business, you yourself have to be firing as well.

281
00:14:50,320 --> 00:14:53,840
Speaker 4: So everything that we do now, like we look at

282
00:14:53,880 --> 00:14:58,600
Speaker 4: ourselves and then you know it all you compliments each.

283
00:14:58,480 --> 00:15:01,400
Speaker 2: Other, and any of these people that have actually been

284
00:15:01,440 --> 00:15:05,200
Speaker 2: successful that we are listening to now and taking their advice,

285
00:15:05,920 --> 00:15:09,280
Speaker 2: if you really dive into them and look into who

286
00:15:09,320 --> 00:15:12,360
Speaker 2: they are and how they go about it, they all

287
00:15:12,400 --> 00:15:14,760
Speaker 2: seem to be very big and I know Mark is

288
00:15:14,880 --> 00:15:19,440
Speaker 2: very big on it looking after himself, and you can

289
00:15:19,480 --> 00:15:22,640
Speaker 2: just tell by looking at them that they look after themselves. Yeah,

290
00:15:23,200 --> 00:15:25,840
Speaker 2: And when we were at the point when things weren't

291
00:15:26,160 --> 00:15:30,120
Speaker 2: when we were just very busy and it was we'd

292
00:15:30,240 --> 00:15:33,080
Speaker 2: just sort of grind through it. So there was no

293
00:15:33,320 --> 00:15:38,520
Speaker 2: real I guess we just that we felt terrible, we

294
00:15:39,200 --> 00:15:43,840
Speaker 2: looked terrible, everything was. We weren't really completely enjoying it.

295
00:15:43,920 --> 00:15:47,800
Speaker 2: So we'd just go to work and grind, grind, grind, grind, grind, grind,

296
00:15:47,880 --> 00:15:51,320
Speaker 2: go through and just really not achieved too much. Because

297
00:15:51,360 --> 00:15:53,680
Speaker 2: when you're not looking after yourself and when you're not

298
00:15:54,200 --> 00:15:56,760
Speaker 2: doing the right things, you just don't really achieve as

299
00:15:56,840 --> 00:15:59,160
Speaker 2: much as what you do is when you are doing

300
00:15:59,200 --> 00:15:59,720
Speaker 2: the right thing.

301
00:16:00,280 --> 00:16:03,160
Speaker 4: Yeah, And like you just when you know, day in

302
00:16:03,280 --> 00:16:06,240
Speaker 4: day out, it's just a daily grind. You're not thinking

303
00:16:06,560 --> 00:16:09,040
Speaker 4: because all you're worried about is the next job or

304
00:16:09,320 --> 00:16:12,040
Speaker 4: the next bill that's coming up for you know, to

305
00:16:12,120 --> 00:16:15,520
Speaker 4: pay or whatever, So you're not thinking about anything else.

306
00:16:16,040 --> 00:16:20,600
Speaker 4: But that So until we sort of like we've reset

307
00:16:20,960 --> 00:16:25,040
Speaker 4: and you know, started this new business Vanisher, we've sort

308
00:16:25,040 --> 00:16:27,320
Speaker 4: of been able to sort of lay everything out and

309
00:16:27,680 --> 00:16:32,480
Speaker 4: really prioritize what our priorities are in business and in

310
00:16:32,520 --> 00:16:36,280
Speaker 4: personal life as well. And I think that's really helped

311
00:16:36,320 --> 00:16:39,240
Speaker 4: because until you're out of that space, then you can

312
00:16:39,240 --> 00:16:42,880
Speaker 4: actually think clearly and it all just follows, or else

313
00:16:42,960 --> 00:16:45,240
Speaker 4: your brain just feels from you like you just don't

314
00:16:45,240 --> 00:16:46,280
Speaker 4: you're not thinking straight.

315
00:16:46,280 --> 00:16:48,840
Speaker 3: You're just too worried about the next thing.

316
00:16:49,880 --> 00:16:51,240
Speaker 1: How's your business doing right now?

317
00:16:52,440 --> 00:16:54,240
Speaker 2: Yeah, So at the moment, we are in a bit

318
00:16:54,240 --> 00:16:57,560
Speaker 2: of a transitioning stage, so it's almost like we're starting

319
00:16:57,640 --> 00:17:03,240
Speaker 2: up a new business, but we are putting those things

320
00:17:03,280 --> 00:17:05,239
Speaker 2: in place that we wish we had to put in

321
00:17:05,280 --> 00:17:08,679
Speaker 2: place when we had first started our first sort of

322
00:17:08,720 --> 00:17:12,280
Speaker 2: venture with the dealership. I think that we would have

323
00:17:12,280 --> 00:17:14,560
Speaker 2: been much better off and done a lot better out

324
00:17:14,560 --> 00:17:16,680
Speaker 2: of it. But now we are starting to put those

325
00:17:16,680 --> 00:17:19,160
Speaker 2: small things in and we do find that I can

326
00:17:19,280 --> 00:17:21,440
Speaker 2: see things going upwards from him, and.

327
00:17:21,400 --> 00:17:26,960
Speaker 4: I think too, like we're more open to letting jobs

328
00:17:27,080 --> 00:17:29,560
Speaker 4: eventually go as well. Like back in the days when

329
00:17:29,600 --> 00:17:32,120
Speaker 4: we did have the dealership, we wanted to do every job,

330
00:17:32,200 --> 00:17:35,159
Speaker 4: you know, we didn't want to put stuff on you know,

331
00:17:35,200 --> 00:17:37,960
Speaker 4: we could do it all, whereas now we're more open

332
00:17:38,080 --> 00:17:41,239
Speaker 4: to getting you know, investing in programs and that that

333
00:17:41,400 --> 00:17:45,720
Speaker 4: can make it make your job easier. And just to

334
00:17:45,760 --> 00:17:48,760
Speaker 4: know that you can't do everything, but you know you

335
00:17:48,800 --> 00:17:52,080
Speaker 4: can be good that you can't you can't do everything,

336
00:17:52,320 --> 00:17:59,480
Speaker 4: yeah yeah, not forever, yeah yeah, yeah yeah.

337
00:17:59,280 --> 00:17:59,760
Speaker 3: And you do.

338
00:18:01,640 --> 00:18:04,800
Speaker 1: How confident are you in Australian government's ability to support

339
00:18:04,960 --> 00:18:06,880
Speaker 1: small businesses effectively?

340
00:18:08,240 --> 00:18:08,840
Speaker 3: Yeah, So.

341
00:18:10,240 --> 00:18:13,520
Speaker 2: Our biggest thing as far as how confident I am

342
00:18:13,560 --> 00:18:18,359
Speaker 2: in the Australian government supporting small business, I've got absolutely

343
00:18:18,440 --> 00:18:22,399
Speaker 2: zero confidence in it. Keep in mind, though, we are

344
00:18:22,520 --> 00:18:24,640
Speaker 2: very positive people, and that's one of our biggest things

345
00:18:24,640 --> 00:18:26,320
Speaker 2: we've wanted to change around. But I'm going to be

346
00:18:26,400 --> 00:18:29,360
Speaker 2: a little bit negative at the moment, but zero confidence.

347
00:18:29,400 --> 00:18:31,560
Speaker 2: They always seem to be when you turn on the

348
00:18:31,600 --> 00:18:33,480
Speaker 2: news and you look at the TV, it seems like

349
00:18:33,800 --> 00:18:37,720
Speaker 2: they're always supporting you know, all these other types of things,

350
00:18:37,760 --> 00:18:41,400
Speaker 2: but we get absolutely completely overlooked. We can't even call

351
00:18:41,440 --> 00:18:43,640
Speaker 2: and get a simple answer about a question without being

352
00:18:43,680 --> 00:18:48,800
Speaker 2: handed handballed around all the time. It seems like many

353
00:18:48,960 --> 00:18:52,720
Speaker 2: small business owners, it seems like with the research I've done,

354
00:18:53,119 --> 00:18:55,239
Speaker 2: they just want to do good for their community and

355
00:18:55,280 --> 00:18:58,760
Speaker 2: good for their you know, whatever their target market is.

356
00:18:59,080 --> 00:19:01,720
Speaker 2: But yet the government that just seems to treat small

357
00:19:01,760 --> 00:19:05,159
Speaker 2: businesses as the enemy and not speaking about us, but

358
00:19:05,240 --> 00:19:08,720
Speaker 2: speaking about people that there's small businesses that employ people,

359
00:19:08,760 --> 00:19:11,480
Speaker 2: which we deal with a lot of them. They're all

360
00:19:11,480 --> 00:19:15,320
Speaker 2: good people. They're supporting you know, the postman, they're supporting

361
00:19:16,720 --> 00:19:19,199
Speaker 2: their staff, all those sorts of things. But they just

362
00:19:19,240 --> 00:19:22,600
Speaker 2: don't seem to do enough for those sorts of businesses,

363
00:19:22,640 --> 00:19:25,920
Speaker 2: which is a real shame. It does seem when you

364
00:19:26,040 --> 00:19:29,040
Speaker 2: do a little bit of research on government websites and

365
00:19:29,080 --> 00:19:31,560
Speaker 2: government grants and that sort of thing, that if you

366
00:19:31,600 --> 00:19:35,640
Speaker 2: do fit into a specific minority or category, it does

367
00:19:35,640 --> 00:19:37,919
Speaker 2: seem like there's a few grants in that available, But

368
00:19:38,280 --> 00:19:41,760
Speaker 2: for the everyday person, it just doesn't. For the overday

369
00:19:41,760 --> 00:19:46,960
Speaker 2: business owner, Sorry, it just doesn't seem to be there.

370
00:19:47,040 --> 00:19:50,399
Speaker 4: I guess, yeah, yeah, it's just everything, even like little

371
00:19:50,400 --> 00:19:52,720
Speaker 4: things like we went to the bank not that long ago,

372
00:19:52,840 --> 00:19:55,120
Speaker 4: just about it's something to do with business, and even

373
00:19:55,560 --> 00:19:58,920
Speaker 4: to get anything out of them at the moment, it's

374
00:19:59,080 --> 00:19:59,840
Speaker 4: just painful.

375
00:20:00,000 --> 00:20:02,879
Speaker 3: It's just a long winded thing. And it's you know,

376
00:20:03,040 --> 00:20:03,520
Speaker 3: it's like.

377
00:20:05,320 --> 00:20:08,680
Speaker 4: What Mark Morris and you know you guys are sort

378
00:20:08,680 --> 00:20:11,480
Speaker 4: of doing with this podcast if you're giving small businesses

379
00:20:11,520 --> 00:20:13,639
Speaker 4: a platform to sort of stand up and you know,

380
00:20:13,720 --> 00:20:17,399
Speaker 4: say how they feel and giving them an opportunity of

381
00:20:17,440 --> 00:20:20,439
Speaker 4: foreign voice, because that's what small business needs, Like we

382
00:20:20,520 --> 00:20:23,240
Speaker 4: need to be you know, talking to people that actually

383
00:20:23,480 --> 00:20:27,439
Speaker 4: have run businesses and are actually they're not people that

384
00:20:28,080 --> 00:20:32,520
Speaker 4: you know, just assume that they they know and like well,

385
00:20:32,600 --> 00:20:35,560
Speaker 4: and we've always liked that about Mark Morris is we

386
00:20:35,640 --> 00:20:38,480
Speaker 4: feel that, you know, he does a lot for small business.

387
00:20:40,119 --> 00:20:43,400
Speaker 3: So it's good to have an opportunity just to yeah,

388
00:20:43,520 --> 00:20:44,760
Speaker 3: sort of have a voice.

389
00:20:46,080 --> 00:20:51,359
Speaker 2: Yeah, yeah, Well, we are in the process of looking

390
00:20:51,400 --> 00:20:54,840
Speaker 2: at what it costs to get our product made in China,

391
00:20:54,960 --> 00:21:00,560
Speaker 2: and I've got multiple quotes from Chinese companies on how

392
00:21:00,640 --> 00:21:02,440
Speaker 2: much it costs to have it in a box done

393
00:21:02,600 --> 00:21:04,600
Speaker 2: and we can just send it and that will allow

394
00:21:04,720 --> 00:21:07,239
Speaker 2: us more access to different parts of the world if

395
00:21:07,280 --> 00:21:09,439
Speaker 2: we want to go that way, so we are already

396
00:21:09,480 --> 00:21:12,280
Speaker 2: in the talks of it. I would much rather keep

397
00:21:12,320 --> 00:21:14,520
Speaker 2: it here though, because I love walking in the door

398
00:21:14,560 --> 00:21:17,960
Speaker 2: of you know, someone who cuts the material for us

399
00:21:18,160 --> 00:21:20,040
Speaker 2: and looking them in the eye, and you know, knowing

400
00:21:20,080 --> 00:21:23,639
Speaker 2: that our money is going towards them, the post people.

401
00:21:23,960 --> 00:21:27,920
Speaker 2: It all goes, It all filters through, but at the moment,

402
00:21:27,960 --> 00:21:30,280
Speaker 2: if we don't have any support. Sometimes I think a

403
00:21:30,320 --> 00:21:34,360
Speaker 2: lot of businesses and even listening to him last week

404
00:21:34,400 --> 00:21:38,520
Speaker 2: on the podcast, he was mentioned in his sort of

405
00:21:38,520 --> 00:21:40,760
Speaker 2: product that he could easily and looking at the product,

406
00:21:40,800 --> 00:21:42,760
Speaker 2: he could easily go and get it done somewhere else

407
00:21:42,800 --> 00:21:45,480
Speaker 2: and you know, potentially maybe make more money or be

408
00:21:45,560 --> 00:21:48,640
Speaker 2: better off, or you know, his life might end up better.

409
00:21:48,680 --> 00:21:52,040
Speaker 2: So yeah, I definitely think it's on the cards for

410
00:21:52,080 --> 00:21:54,440
Speaker 2: a lot of business, isn't it. It's scary to think

411
00:21:54,520 --> 00:21:57,480
Speaker 2: of what that filters down. We need to remember that

412
00:21:57,520 --> 00:22:01,000
Speaker 2: all these people that are employed by the business have families.

413
00:22:01,480 --> 00:22:04,120
Speaker 2: You know, they have their house at home that they're

414
00:22:04,160 --> 00:22:08,320
Speaker 2: paying for. Yeah, and I don't think there's enough large

415
00:22:08,359 --> 00:22:10,600
Speaker 2: companies that are going to employ all these people that

416
00:22:10,680 --> 00:22:12,399
Speaker 2: might be out of jobs, out of businesses if it

417
00:22:12,480 --> 00:22:15,359
Speaker 2: was to go that way, which is a real shame.

418
00:22:15,680 --> 00:22:19,960
Speaker 2: So it definitely pushes us towards yet looking at other options.

419
00:22:20,600 --> 00:22:24,440
Speaker 2: Even just a small thing of an insurance problem that happens, well,

420
00:22:24,680 --> 00:22:28,320
Speaker 2: I can just eliminate that whole problem and go get

421
00:22:28,359 --> 00:22:31,560
Speaker 2: it done in China and I won't need that manufacturing insurance.

422
00:22:31,600 --> 00:22:34,800
Speaker 2: So that is definitely a thing that we can do

423
00:22:34,880 --> 00:22:37,679
Speaker 2: that will make it a lot easier. But once again,

424
00:22:37,920 --> 00:22:40,920
Speaker 2: I think most small business people and like us, we

425
00:22:42,040 --> 00:22:45,560
Speaker 2: think we're good people. Like we like to we like

426
00:22:45,600 --> 00:22:48,040
Speaker 2: to do business on a personal level, we like to

427
00:22:48,359 --> 00:22:52,720
Speaker 2: sort out problems nice and easy, and we all love Australia.

428
00:22:52,800 --> 00:22:56,480
Speaker 2: Like Australia is the best country going around. So yeah,

429
00:22:57,040 --> 00:22:58,800
Speaker 2: why wouldn't we want to build our own product here.

430
00:22:58,800 --> 00:23:01,280
Speaker 2: We've got a lot of smart people here. There's no

431
00:23:01,320 --> 00:23:04,359
Speaker 2: reason why we can't keep going and keep doing it.

432
00:23:04,400 --> 00:23:08,160
Speaker 2: But we need that input from the government to help

433
00:23:08,240 --> 00:23:11,200
Speaker 2: us out. I don't think that. I don't think every

434
00:23:11,240 --> 00:23:14,919
Speaker 2: small business he's expecting the government to come around and

435
00:23:15,000 --> 00:23:17,000
Speaker 2: give everybody a million dollars in each That's not what

436
00:23:17,000 --> 00:23:20,480
Speaker 2: they're saying. Just something, even if it's you know, it

437
00:23:20,600 --> 00:23:22,240
Speaker 2: just needs to be a little bit more than what

438
00:23:22,280 --> 00:23:24,720
Speaker 2: they're doing, because they're doing absolutely nothing.

439
00:23:25,760 --> 00:23:28,119
Speaker 1: If you'd advise your trained government on one action to

440
00:23:28,160 --> 00:23:31,960
Speaker 1: take to better support small businesses, what would it be.

441
00:23:32,520 --> 00:23:35,879
Speaker 2: So as far as one action for me, my number

442
00:23:35,920 --> 00:23:41,280
Speaker 2: one thing would be make it the grants more accessible overall.

443
00:23:41,480 --> 00:23:45,320
Speaker 2: So don't, yeah, don't put that grant just to one

444
00:23:45,440 --> 00:23:48,760
Speaker 2: category of person. We need to stop segregating each other

445
00:23:48,840 --> 00:23:53,359
Speaker 2: and separating each other. I guess why wouldn't that just

446
00:23:53,400 --> 00:23:58,040
Speaker 2: be one grant for all businesses to oral businesses of

447
00:23:58,080 --> 00:24:01,520
Speaker 2: a certain size to apply for, or you shouldn't have

448
00:24:01,560 --> 00:24:03,880
Speaker 2: to tick the box on it's very hard to We've

449
00:24:03,880 --> 00:24:06,159
Speaker 2: looked into that for a few things we've wanted to do,

450
00:24:06,480 --> 00:24:10,800
Speaker 2: and it's never going to suit our situation. I guess

451
00:24:10,800 --> 00:24:14,480
Speaker 2: that's what I feel like. And one thing that they

452
00:24:14,520 --> 00:24:17,160
Speaker 2: could do is we do it with everything else. Look

453
00:24:17,160 --> 00:24:20,320
Speaker 2: at how America supports small businesses. As I said, we

454
00:24:20,359 --> 00:24:23,800
Speaker 2: watch a lot of American business TV, and obviously they're

455
00:24:23,840 --> 00:24:26,119
Speaker 2: a lot further advanced than us, and they're a bigger

456
00:24:26,160 --> 00:24:28,440
Speaker 2: country and that sort of thing. They could really look

457
00:24:28,480 --> 00:24:30,960
Speaker 2: at what they do over there and implement that over here.

458
00:24:31,160 --> 00:24:34,360
Speaker 2: They seem to have a lot of support and business

459
00:24:34,359 --> 00:24:38,480
Speaker 2: communities over there, so I guess that's probably pretty easy.

460
00:24:38,560 --> 00:24:41,120
Speaker 2: Just and yeah, they seem to be the American way

461
00:24:41,200 --> 00:24:44,200
Speaker 2: seems to be encouraged of doing business, whereas over here,

462
00:24:44,800 --> 00:24:48,359
Speaker 2: I guess it feels like you're not really encouraged. It

463
00:24:48,359 --> 00:24:51,000
Speaker 2: feels like we're not wanted. It's almost like we don't

464
00:24:51,040 --> 00:24:52,800
Speaker 2: want you to go and work for a big corporation

465
00:24:52,960 --> 00:24:54,800
Speaker 2: or something like that. That's what it feels like. Yeah,

466
00:24:55,000 --> 00:24:58,040
Speaker 2: what a bit, and probably.

467
00:24:58,160 --> 00:25:01,960
Speaker 4: Just have small support in the early days, like just

468
00:25:02,359 --> 00:25:05,840
Speaker 4: touching on our own experience and the challenges that we're based.

469
00:25:05,880 --> 00:25:09,800
Speaker 4: There's no real guidance for starting a small business. And

470
00:25:09,840 --> 00:25:11,600
Speaker 4: then when issues do come up and you're sort of

471
00:25:11,640 --> 00:25:14,080
Speaker 4: doing the research out there, nothing really comes up. You've

472
00:25:14,080 --> 00:25:16,240
Speaker 4: just sort of got to figure it out yourself and

473
00:25:16,280 --> 00:25:17,560
Speaker 4: take your own path.

474
00:25:18,160 --> 00:25:19,800
Speaker 3: And like we said.

475
00:25:19,480 --> 00:25:23,320
Speaker 4: Before, now you know, we're only just starting to make

476
00:25:23,359 --> 00:25:28,560
Speaker 4: smart business decisions. But if we had the support at

477
00:25:28,600 --> 00:25:31,879
Speaker 4: the start and more resources at the start, we feel

478
00:25:31,880 --> 00:25:33,760
Speaker 4: that that would be fast trapped.

479
00:25:34,440 --> 00:25:39,480
Speaker 3: Just yeah, I have more support, Yeah, just for.

480
00:25:39,520 --> 00:25:42,720
Speaker 4: People really because they want to do good, like the

481
00:25:43,600 --> 00:25:46,880
Speaker 4: only you know, want a better better themselves and better

482
00:25:46,920 --> 00:25:47,560
Speaker 4: the community.

483
00:25:47,840 --> 00:25:49,920
Speaker 2: So as far as us being in Victoria, if they

484
00:25:49,960 --> 00:25:53,119
Speaker 2: had once every six months or once every year, they

485
00:25:53,160 --> 00:25:56,720
Speaker 2: had a small business ex bowl or seminar in Melbourne

486
00:25:56,720 --> 00:25:59,159
Speaker 2: where everybody from Victoria got invited and it was up

487
00:25:59,200 --> 00:26:00,879
Speaker 2: to you whether you want to go or not, and

488
00:26:00,920 --> 00:26:03,880
Speaker 2: they had a list of speakers or you know, some

489
00:26:03,960 --> 00:26:08,000
Speaker 2: stalls with guidance and that sort of thing there. I

490
00:26:08,040 --> 00:26:10,280
Speaker 2: reckon that would go really well. We've actually been to

491
00:26:10,320 --> 00:26:14,119
Speaker 2: a few private events with that sort of thing and

492
00:26:14,160 --> 00:26:16,320
Speaker 2: we got stuff talking to Like there was a lady

493
00:26:16,320 --> 00:26:18,320
Speaker 2: beside I think she was a hairdresser or something like that.

494
00:26:18,600 --> 00:26:20,840
Speaker 2: She had some good tips that we implement, like we're

495
00:26:20,880 --> 00:26:24,399
Speaker 2: in a manufacturing business and online we implement men and

496
00:26:24,480 --> 00:26:26,399
Speaker 2: some things that she said, and then there was a

497
00:26:26,400 --> 00:26:28,000
Speaker 2: few things that she was like, oh that's good that

498
00:26:28,480 --> 00:26:29,440
Speaker 2: what we said as well.

499
00:26:29,520 --> 00:26:32,959
Speaker 4: So and you sort of it gives you the opportunity

500
00:26:32,960 --> 00:26:36,480
Speaker 4: to be in a space with people that are like

501
00:26:36,560 --> 00:26:41,480
Speaker 4: minded like you, and you can talk more and ask

502
00:26:41,640 --> 00:26:45,600
Speaker 4: questions to those sort of people because they can what

503
00:26:45,640 --> 00:26:48,400
Speaker 4: am I try to like, They've got their own experiences,

504
00:26:48,440 --> 00:26:51,080
Speaker 4: so when you're talking to them, you sort of know

505
00:26:51,119 --> 00:26:52,359
Speaker 4: them on a different sort of level.

506
00:26:52,920 --> 00:26:55,440
Speaker 3: So I think bringing something like that.

507
00:26:55,320 --> 00:26:59,880
Speaker 4: In would be a really good opportunity for any point

508
00:26:59,880 --> 00:27:02,920
Speaker 4: of business, whether you're starting or you're a bit more established,

509
00:27:02,960 --> 00:27:05,240
Speaker 4: or you might be a ten twenty year old business,

510
00:27:05,280 --> 00:27:08,119
Speaker 4: just having somewhere where you can go because you just

511
00:27:08,240 --> 00:27:11,240
Speaker 4: you can learn something every day, like there's always something

512
00:27:11,280 --> 00:27:12,840
Speaker 4: you can change or do better.

513
00:27:13,400 --> 00:27:15,000
Speaker 2: And that's always a lot of a lot of these

514
00:27:15,000 --> 00:27:18,000
Speaker 2: big business leaders advice seems to be get out network

515
00:27:18,080 --> 00:27:21,320
Speaker 2: with other business people. So that seems to be something

516
00:27:21,359 --> 00:27:23,800
Speaker 2: that we want to do more of. So if there

517
00:27:23,840 --> 00:27:26,720
Speaker 2: was something that the government had set up that you

518
00:27:26,720 --> 00:27:29,000
Speaker 2: could go Melbourne, it was at the Exhibition Center or whatever,

519
00:27:29,080 --> 00:27:31,240
Speaker 2: and wherever it happened to be, yeah, we'd be the

520
00:27:31,280 --> 00:27:33,080
Speaker 2: first there, and I'm sure there'd be a list to

521
00:27:33,119 --> 00:27:35,920
Speaker 2: follow that would that would be there as well. So

522
00:27:36,160 --> 00:27:39,520
Speaker 2: it'd be definitely very recommended and we all know the

523
00:27:39,560 --> 00:27:42,960
Speaker 2: fundings there for it. They just need to implement it

524
00:27:42,960 --> 00:27:45,280
Speaker 2: and put some heads together and make it happen.

525
00:27:45,480 --> 00:27:46,080
Speaker 3: Yeah.

526
00:27:46,480 --> 00:27:50,960
Speaker 2: One phrase that I heard someone say, which is sort

527
00:27:50,960 --> 00:27:54,080
Speaker 2: of stuck with me, but when if you're going if

528
00:27:54,119 --> 00:27:55,960
Speaker 2: you want to learn how to play tennis, you don't

529
00:27:56,080 --> 00:27:58,600
Speaker 2: go and ask Novak Djokovic how to play tennis because

530
00:27:58,600 --> 00:28:01,080
Speaker 2: you don't have access to them, So you go to

531
00:28:01,119 --> 00:28:04,560
Speaker 2: your local tennis coach and ask how to play tennis.

532
00:28:04,600 --> 00:28:08,520
Speaker 2: So I guess that's one thing that you go to

533
00:28:08,600 --> 00:28:11,160
Speaker 2: other businesses. They're probably all on the same level as

534
00:28:11,160 --> 00:28:13,439
Speaker 2: you or above you by a little bit. But if

535
00:28:13,480 --> 00:28:16,240
Speaker 2: you're around like minded people. Because it is hard, you

536
00:28:16,320 --> 00:28:19,320
Speaker 2: might talk to people that aren't in business and they

537
00:28:19,480 --> 00:28:23,959
Speaker 2: just don't quite get it. It's nothing against anybody, but

538
00:28:24,000 --> 00:28:27,920
Speaker 2: they just don't get the challenges that happen. You talk

539
00:28:27,960 --> 00:28:30,520
Speaker 2: to someone that might have a little hairdressing shop or

540
00:28:30,840 --> 00:28:33,640
Speaker 2: a little gift shop or something like that, they understand

541
00:28:33,680 --> 00:28:36,240
Speaker 2: exactly what you're talking about when you talk about it.

542
00:28:37,240 --> 00:28:39,040
Speaker 1: What is the one thing you wish more people knew

543
00:28:39,080 --> 00:28:43,160
Speaker 1: about your business? Where can people find you and your business?

544
00:28:43,400 --> 00:28:43,840
Speaker 1: Let us know?

545
00:28:44,320 --> 00:28:47,680
Speaker 2: Yeah, so one thing I wish people knew more about

546
00:28:47,680 --> 00:28:50,760
Speaker 2: our business is our pricing is exactly where it needs

547
00:28:50,800 --> 00:28:52,959
Speaker 2: to be to be for the business to be viable.

548
00:28:53,760 --> 00:28:56,240
Speaker 2: I guess a lot of people seem to get the

549
00:28:56,280 --> 00:28:58,760
Speaker 2: same thing. You know, you have your product on Facebook

550
00:28:58,760 --> 00:29:01,240
Speaker 2: and you get all the ad coments of you ripping

551
00:29:01,320 --> 00:29:04,320
Speaker 2: people off, but we're not ripping people off our Yes,

552
00:29:04,360 --> 00:29:06,840
Speaker 2: our product is a high ticket item, but once it's sold,

553
00:29:07,160 --> 00:29:11,320
Speaker 2: the profit profit market argin, after you've paid for customer acquisition,

554
00:29:11,360 --> 00:29:13,840
Speaker 2: all those sorts of things, is exactly where it is.

555
00:29:15,400 --> 00:29:18,560
Speaker 2: Where it's a great product. It's a well thought out product.

556
00:29:18,800 --> 00:29:22,920
Speaker 2: It's a product that we warrant it for five years.

557
00:29:22,960 --> 00:29:25,680
Speaker 2: Once you bolded on the front of your trailer, it's done.

558
00:29:25,880 --> 00:29:29,479
Speaker 2: It's there forever. So it's something that you can have forever.

559
00:29:29,880 --> 00:29:32,960
Speaker 4: And people like, they don't see the costs behind the

560
00:29:33,000 --> 00:29:36,240
Speaker 4: product too, Like, it's not just a product. There's materials,

561
00:29:36,320 --> 00:29:41,040
Speaker 4: there's way, there's marketing, customer acquisition costs as well. Business

562
00:29:41,040 --> 00:29:44,400
Speaker 4: owners don't just put high prices for fun. They're just

563
00:29:44,560 --> 00:29:48,280
Speaker 4: covering their own costs and trying to stay sustainable. And

564
00:29:48,480 --> 00:29:51,320
Speaker 4: this is not so much for our business as such,

565
00:29:51,360 --> 00:29:52,760
Speaker 4: but just business in general.

566
00:29:53,240 --> 00:29:56,960
Speaker 3: I think more people it'd be putting more people understood.

567
00:29:56,440 --> 00:30:00,400
Speaker 4: That running a business isn't just selling a product, managing

568
00:30:00,520 --> 00:30:03,840
Speaker 4: so many things and wearing so many hats, and there's

569
00:30:03,880 --> 00:30:05,280
Speaker 4: constant stress that comes.

570
00:30:05,080 --> 00:30:06,800
Speaker 3: With that, and people don't see that.

571
00:30:06,840 --> 00:30:09,640
Speaker 4: They just see the end result and just think that,

572
00:30:10,200 --> 00:30:13,200
Speaker 4: you know, you're making all this money, but it's far

573
00:30:13,280 --> 00:30:13,840
Speaker 4: from the truth.

574
00:30:15,760 --> 00:30:21,040
Speaker 2: Yes, Our website is www dot steps dot com. You

575
00:30:21,080 --> 00:30:23,120
Speaker 2: can visit our website and jump on there and have

576
00:30:23,160 --> 00:30:26,000
Speaker 2: a look. If you need a hand or have any questions,

577
00:30:26,120 --> 00:30:28,760
Speaker 2: just use the live chat down in the bottom right

578
00:30:28,840 --> 00:30:30,400
Speaker 2: end corner and we'll get back to you and we'd

579
00:30:30,400 --> 00:30:32,000
Speaker 2: be happy to connect yet