WEBVTT - The personal struggles I have been dealing with lately 0:00:04.120 --> 0:00:06.920 Hi, I'm Britney Saunders and welcome to Big Business, the 0:00:06.960 --> 0:00:09.680 place where business is far from boring. And today I'm 0:00:09.720 --> 0:00:13.080 recording on gaddigul Land. Now I somehow manage to build 0:00:13.080 --> 0:00:16.000 an empire from the garage underneath my house, and I'm 0:00:16.040 --> 0:00:18.239 here to share it all with you, from the wins, 0:00:18.480 --> 0:00:22.599 the mistakes, the challenging times and the funny moments in between. So, 0:00:22.680 --> 0:00:25.439 whether you're in business yourself, perhaps you're not in the 0:00:25.480 --> 0:00:28.120 game at all, maybe you're looking for some inspo, or 0:00:28.160 --> 0:00:30.120 you simply just want to hear the tea, this is 0:00:30.120 --> 0:00:33.040 the podcast for you. Coming up on today's episode, we 0:00:33.120 --> 0:00:37.320 are going personal. As much as business isn't personal at all, 0:00:37.479 --> 0:00:39.640 it also is in every single way. 0:00:39.800 --> 0:00:42.199 And I thought today I'm going to share with you 0:00:42.600 --> 0:00:45.440 some of the stuff that I fucking struggle with. I'm 0:00:45.440 --> 0:00:46.440 just going to put it out there. 0:00:46.479 --> 0:00:49.000 I'm going to talk about some of the things that 0:00:49.240 --> 0:00:51.640 I face every day. I don't want to say that 0:00:51.680 --> 0:00:55.560 they're challenges, and they're definitely all a very me problem. 0:00:55.840 --> 0:00:57.680 But I think this will give a lot of other 0:00:57.720 --> 0:01:00.560 business owners out there something to relate too, and you 0:01:00.600 --> 0:01:02.840 can know that you're not alone with having these types 0:01:02.880 --> 0:01:05.360 of thoughts and feelings when it comes to the things 0:01:05.360 --> 0:01:08.480 that you struggle with in business. So, without further ado, 0:01:08.720 --> 0:01:10.560 let's just get straight down to business. 0:01:14.720 --> 0:01:15.039 Now. 0:01:15.120 --> 0:01:18.399 Funnily enough, when you start your own business, if you 0:01:18.480 --> 0:01:21.760 are just starting it yourself like I did at home, 0:01:22.319 --> 0:01:26.840 you're kind of starting it for yourself. It's almost selfish 0:01:26.880 --> 0:01:28.600 in a way. Not that it's a selfish thing to do. 0:01:28.640 --> 0:01:30.560 I think it's a fantastic thing to do to want 0:01:30.560 --> 0:01:33.880 to start your own business, but you ultimately are doing 0:01:33.920 --> 0:01:37.200 it for yourself, and from those early days, you're going 0:01:37.240 --> 0:01:40.640 to be doing everything yourself, just like the way I was, 0:01:40.680 --> 0:01:43.160 like doing every single job in the business, and you're 0:01:43.200 --> 0:01:45.600 doing it all for you, all for your own life, 0:01:45.920 --> 0:01:48.960 and all for your own enjoyment and success, I guess. 0:01:49.520 --> 0:01:53.840 But one of the unspoken parts of business, which I 0:01:53.880 --> 0:01:57.920 touch on a lot in this podcast, is how much 0:01:58.200 --> 0:02:01.120 if you grow that business be you. You know, if 0:02:01.120 --> 0:02:03.400 you get to that point where you're moving out of 0:02:03.440 --> 0:02:06.880 your spare bedroom and you're you're stepping into a commercial space, 0:02:07.200 --> 0:02:10.320 and if you're hiring a team, whether it's one or 0:02:10.360 --> 0:02:16.280 two or seventy employees like me, you'll realize pretty quickly 0:02:17.120 --> 0:02:22.000 how much your business is no longer about you anymore, 0:02:22.160 --> 0:02:26.360 and how it is actually about everyone else. And by that, 0:02:26.800 --> 0:02:30.200 I mean it's about all of your staff, and it's 0:02:30.240 --> 0:02:35.720 about all of your customers. And weirdly enough, my business 0:02:36.000 --> 0:02:40.280 has got nothing to really do with me, even though 0:02:40.320 --> 0:02:44.799 from the outside, from either a perspective of a customer 0:02:45.040 --> 0:02:48.400 or a perspective of my staff member who knows like 0:02:48.440 --> 0:02:51.959 from both fate isn't about me at all, even though 0:02:51.960 --> 0:02:53.320 from the outside looking in. 0:02:53.360 --> 0:02:55.280 It might seem like it's all about me. 0:02:56.320 --> 0:02:59.040 For me, and in my mind as the CEO and 0:02:59.200 --> 0:03:02.080 founder of Faith, my business has got fucking nothing to 0:03:02.160 --> 0:03:05.400 do with me, and it has everything to do with 0:03:05.520 --> 0:03:08.600 everyone else. And that's the price that you pay if 0:03:08.639 --> 0:03:11.480 you want to scale a business big beyond you. It's 0:03:11.520 --> 0:03:14.360 not going to be about you anymore. As a matter 0:03:14.400 --> 0:03:19.040 of fact, I think I myself put myself at the 0:03:19.160 --> 0:03:22.200 back of the priority list. And this is something that 0:03:22.320 --> 0:03:26.880 I'm trying to work on because as business owners and 0:03:26.919 --> 0:03:30.480 bosses and managers, our priorities can get put to the 0:03:30.600 --> 0:03:33.680 very back of the priority list. You know, it doesn't 0:03:33.720 --> 0:03:36.960 matter how I'm fucking feeling, because what matters is how 0:03:37.040 --> 0:03:39.600 everyone else is feeling. And these are the kinds of 0:03:39.680 --> 0:03:42.400 things that I'm going to be touching on today. And 0:03:42.560 --> 0:03:44.880 I'd like to also start out by saying this is 0:03:45.000 --> 0:03:45.760 very much just. 0:03:45.640 --> 0:03:46.960 To me experience. 0:03:47.080 --> 0:03:48.680 I'm not saying that this is going to be the 0:03:48.720 --> 0:03:52.160 same for every business owner. Some other business owners in 0:03:52.200 --> 0:03:55.640 a similar position to me might feel completely different. And 0:03:55.680 --> 0:03:57.800 I've even had people tell me that I need to 0:03:57.800 --> 0:04:00.600 stop thinking this way or feeling this way. But this 0:04:00.760 --> 0:04:04.320 is just like me opening up and sharing my thoughts 0:04:04.360 --> 0:04:07.000 and feelings about some of the things that I personally 0:04:07.080 --> 0:04:09.560 struggle with now. A lot of the things that I'm 0:04:09.600 --> 0:04:12.720 going to touch on, I when I stop and think 0:04:12.760 --> 0:04:17.400 about it, I think maybe a lot of these stem 0:04:17.480 --> 0:04:21.440 from me posting on social media for over ten years 0:04:21.839 --> 0:04:24.960 and how conscious I have become of how I portray 0:04:25.080 --> 0:04:30.479 myself and how other people portray me. Even though it 0:04:30.600 --> 0:04:34.400 seems like everything that I post online is everything about 0:04:34.400 --> 0:04:36.719 my life and I just say whatever I want, especially 0:04:36.760 --> 0:04:39.600 when I'm jumping on my stories, it just seems really 0:04:39.720 --> 0:04:42.200 unfiltered and like I'll just say it how it is, 0:04:42.320 --> 0:04:46.320 or blurred out a random thought. I will admit that 0:04:47.000 --> 0:04:49.760 what I post online, even though it is yeah, candid 0:04:49.800 --> 0:04:54.800 and raw and real, and fun. It's also like thoughtfully curated, 0:04:55.000 --> 0:04:57.920 like I think about everything that I say, even when 0:04:57.920 --> 0:05:00.719 I'm just rambling, like I'm thinking about I'm saying. I'm 0:05:00.720 --> 0:05:05.359 being conscious of what I'm saying, and I'm subconsciously wondering 0:05:06.000 --> 0:05:08.480 how people are going to take on board what I'm saying. 0:05:08.520 --> 0:05:11.760 And I think a lot of my feelings have stemmed 0:05:11.800 --> 0:05:14.559 from that mindset that I've had of being I guess 0:05:14.680 --> 0:05:17.000 watched on social media for such a long time, and 0:05:17.040 --> 0:05:20.400 I'm so conscious of how other people perceive me, and 0:05:20.480 --> 0:05:23.680 I think that has trickled into my business. So my 0:05:23.760 --> 0:05:27.880 first point here, and these are in no particular order whatsoever. 0:05:28.760 --> 0:05:30.840 So the first I don't know whether to title these 0:05:30.839 --> 0:05:35.880 as struggles or feelings, but the first thing that I 0:05:35.920 --> 0:05:42.120 personally struggle with in my business journey is feeling extreme 0:05:42.279 --> 0:05:46.559 guilt when it comes to taking a holiday, whether that's 0:05:47.080 --> 0:05:50.960 two days away, whether that's four days away or five 0:05:51.080 --> 0:05:55.400 days away. I absolutely struggle with it. And I've said 0:05:55.440 --> 0:05:58.400 this a lot of times. I've said this to my 0:05:58.520 --> 0:06:01.599 friend Matt, who I co host the High Scrollers podcast with, 0:06:02.000 --> 0:06:03.680 and I've said this to a lot of people that know. 0:06:03.720 --> 0:06:06.680 Me, and they always say, like, why the fuck do 0:06:06.720 --> 0:06:07.120 you care? 0:06:07.440 --> 0:06:10.240 Like especially my friend Matt. I'm sure most of you 0:06:10.320 --> 0:06:14.080 would know him. He is just so funny, and he says, 0:06:14.200 --> 0:06:16.560 who gives a fuck? Like just go on the holiday, 0:06:16.600 --> 0:06:19.440 Like you've built this business, Like, who gives a fuck? 0:06:19.520 --> 0:06:21.680 Just go on the holiday, go away for three months, 0:06:21.720 --> 0:06:25.960 you know, Whereas every time Aj and I have gone 0:06:25.960 --> 0:06:27.600 on a trip, and most of the time that we've 0:06:27.600 --> 0:06:29.560 gone on a trip, it's been like we're having a 0:06:29.600 --> 0:06:31.560 little week away, or we have like a friend's wedding 0:06:31.640 --> 0:06:35.839 or whatever. I don't know why, but I and again, 0:06:35.920 --> 0:06:38.320 maybe some of you other business owners out there can 0:06:38.360 --> 0:06:39.440 relate to what I'm saying. 0:06:39.520 --> 0:06:42.440 I feel so much guilt around. 0:06:42.120 --> 0:06:45.159 Taking time off work because I'm worried of what my 0:06:45.240 --> 0:06:48.000 staff would think. And I know saying that out loud 0:06:48.160 --> 0:06:52.560 sounds so stupid, but it's something that I honestly struggle with. 0:06:52.680 --> 0:06:55.760 I feel so much guilt walking away from the workplace, 0:06:55.839 --> 0:06:58.599 especially if I'm going to do something leisurely, like just 0:06:58.680 --> 0:07:02.760 simply going to feed because we can. And I'd love 0:07:02.839 --> 0:07:06.640 to lose this mindset. And I guess I see a 0:07:06.680 --> 0:07:09.680 lot of other business owners on social media who have 0:07:09.920 --> 0:07:14.080 really successful businesses, and you know, they're flaunting being overseas 0:07:14.160 --> 0:07:15.160 all the time. 0:07:14.920 --> 0:07:18.080 And like flashy cars and crazy. 0:07:19.480 --> 0:07:21.480 Countries that they're going to and all the places that 0:07:21.480 --> 0:07:24.800 they're staying. And I don't know why, but I think 0:07:24.880 --> 0:07:30.720 I'm scared of coming across that way. And again, I 0:07:30.720 --> 0:07:33.400 think this all stems from like social media and me 0:07:33.520 --> 0:07:36.760 not wanting to come across like out of touch or anything. 0:07:36.800 --> 0:07:41.240 But I'm always really worried that my staff would have 0:07:41.360 --> 0:07:45.480 the mindset of, oh, like she's just going on this 0:07:45.640 --> 0:07:48.360 flashy holiday. Like you know, I'm worried about what they 0:07:48.360 --> 0:07:51.760 would say and that sounds so or what they would think, 0:07:51.800 --> 0:07:55.320 and I know that sounds so stupid to say out loud. 0:07:55.440 --> 0:07:56.560 But I don't know. 0:07:56.640 --> 0:07:59.480 I guess I never want to be that boss that 0:07:59.840 --> 0:08:02.560 is never there or like she's always going on holiday. 0:08:02.680 --> 0:08:05.160 And this is so silly of me to be saying, 0:08:05.240 --> 0:08:08.200 because Matt's right, like I have worked so hard to 0:08:08.200 --> 0:08:08.920 build this company. 0:08:08.920 --> 0:08:10.480 I should be able to go on a holiday whenever 0:08:10.560 --> 0:08:10.960 I want. 0:08:11.200 --> 0:08:14.080 But I struggle so deeply and I have so much guilt, 0:08:14.120 --> 0:08:17.120 and every time we go away, you know, I send 0:08:17.200 --> 0:08:19.280 out a big email to everyone that would need to 0:08:19.320 --> 0:08:21.360 know that I'm going to be away, but I say, like, 0:08:21.400 --> 0:08:24.000 please contact us any time, because I just never want 0:08:24.040 --> 0:08:27.360 to be that boss that's perceived as never being there 0:08:27.480 --> 0:08:30.040 or not being available, or I only care about like 0:08:30.240 --> 0:08:32.640 lining my own pockets from my own company to live 0:08:32.679 --> 0:08:34.680 a leisurely life, when at the end of the day, 0:08:34.720 --> 0:08:37.560 I guess, what is the shame in doing that? If 0:08:37.559 --> 0:08:39.720 you want to start a business because you want to 0:08:40.400 --> 0:08:44.160 become super successful, because you want to spend eighty percent 0:08:44.160 --> 0:08:46.360 of the year traveling around the world and reaping the 0:08:46.400 --> 0:08:49.000 benefits from the work that you've done, I don't see 0:08:49.040 --> 0:08:51.200 that as a bad thing at all, But taking time 0:08:51.240 --> 0:08:53.480 off work, even if it's going away for two days, 0:08:53.920 --> 0:08:58.080 I feel extremely guilty, and it's something that I'm working 0:08:58.120 --> 0:09:02.000 on and I really want to undo that mindset because 0:09:02.000 --> 0:09:04.079 I'm worried that I'm going to get to the end 0:09:04.080 --> 0:09:06.720 of my business journey or my life and think, fuck, 0:09:06.840 --> 0:09:09.000 I should have enjoyed it more. I should have went 0:09:09.040 --> 0:09:11.280 on more trips, because at the end of the day, 0:09:11.559 --> 0:09:14.440 I've worked so hard over the last seven plus years 0:09:14.440 --> 0:09:15.920 of fate to get it to where it is that 0:09:16.320 --> 0:09:19.120 I feel like I owe it to myself to enjoy 0:09:19.160 --> 0:09:22.000 it a little more, and I don't know why I 0:09:22.000 --> 0:09:25.360 have this mentality, but I'm just so mindful of I 0:09:25.400 --> 0:09:28.320 guess my staff feeling like all I want to do. 0:09:28.320 --> 0:09:33.680 Is holiday, which is so stupid. But that's the first thing. 0:09:35.960 --> 0:09:38.920 Moving on to my second thing that I not so much. 0:09:39.040 --> 0:09:42.040 Now, I've definitely come to terms with this and I've 0:09:42.559 --> 0:09:46.280 gotten over it. But a few years back, as Fate 0:09:46.400 --> 0:09:50.040 began to grow, I delegated a lot of tasks. 0:09:50.120 --> 0:09:51.240 I created a lot. 0:09:51.200 --> 0:09:54.320 Of new roles for people and had them come into 0:09:54.320 --> 0:09:57.360 the business and I would hand off tasks to them 0:09:57.679 --> 0:10:00.600 that I once did every single day. Thinking back to 0:10:00.640 --> 0:10:03.520 when I first started Fate and then my team started growing, 0:10:03.840 --> 0:10:08.480 I remember handing over our customer service emails and I 0:10:08.520 --> 0:10:12.200 started to do them less and less. But in those 0:10:12.240 --> 0:10:15.560 early developmental years, I would still help, Like you know, 0:10:15.600 --> 0:10:19.680 I'd still be helping with the emails, same with processing returns, 0:10:19.920 --> 0:10:24.600 same with counting stock, same with packing orders, being in 0:10:24.640 --> 0:10:28.040 the warehouse, being really hands on. At one stage, that 0:10:28.200 --> 0:10:30.600 was something that I did every single day. And as 0:10:30.640 --> 0:10:34.120 the years went by, I began to do those tasks 0:10:34.280 --> 0:10:37.760 less and less because we hired new people and that 0:10:37.840 --> 0:10:41.360 was their responsibility. But I would still be helping quite 0:10:41.360 --> 0:10:43.360 a lot, and I'd be hands on and in the 0:10:43.400 --> 0:10:47.200 warehouse every single day. And I remember back then, like 0:10:47.360 --> 0:10:52.320 those few years ago, I would struggle if I wasn't helping, 0:10:52.480 --> 0:10:55.240 let's say, for example, in the warehouse. If I had 0:10:55.280 --> 0:10:57.920 a day where I wasn't being hands on and helping 0:10:57.920 --> 0:10:59.920 in the warehouse, even though I had people in their 0:11:00.120 --> 0:11:02.520 doing that and getting paid to do that, I would 0:11:02.600 --> 0:11:06.600 feel guilty that I wasn't there to help saying with 0:11:06.679 --> 0:11:10.280 customer service emails. Like whilst it wasn't my job anymore, 0:11:10.320 --> 0:11:12.800 I'd still be very hands on and helping every day. 0:11:13.040 --> 0:11:15.400 And then if I had a day here or like 0:11:15.480 --> 0:11:17.760 two days there where I wasn't helping with the customer 0:11:17.760 --> 0:11:21.200 service emails, I would struggle with guilt. And again I 0:11:21.240 --> 0:11:23.679 think this comes from being so hands on in those 0:11:23.679 --> 0:11:26.920 early days and slowly giving away those tasks that I 0:11:26.960 --> 0:11:29.360 then struggled. It's just like a me problem. But I 0:11:29.400 --> 0:11:32.120 had this feeling and thought of you know, oh, the 0:11:32.120 --> 0:11:33.200 warehouse team are gonna be like. 0:11:33.240 --> 0:11:35.920 Where's she today? Why isn't she helping with orders? 0:11:35.960 --> 0:11:39.120 Even though people have gotten employed and paid to do 0:11:39.200 --> 0:11:41.600 that job. It was just something that I really struggled 0:11:41.600 --> 0:11:45.080 with delegating is really hard. Letting go of things that 0:11:45.120 --> 0:11:47.400 you've done for so long is really hard, and then 0:11:47.480 --> 0:11:50.920 feeling that guilt of I'm no longer helping with this task, 0:11:51.000 --> 0:11:55.400 like I don't pack orders anymore, Like I don't pack orders, 0:11:55.640 --> 0:11:57.160 like that's just a job that I don't do it 0:11:57.240 --> 0:11:59.520 fade anymore. And the reason for that is because we've 0:11:59.559 --> 0:12:01.680 got a whole fucking warehouse team of people that do 0:12:01.720 --> 0:12:05.640 that every day. And I'm okay with that now, But 0:12:06.080 --> 0:12:08.400 a couple of years ago, I would feel so much 0:12:08.480 --> 0:12:11.959 guilt around the fact that my warehouse team is working 0:12:12.040 --> 0:12:13.640 every day packing those orders, and. 0:12:13.559 --> 0:12:15.520 Like I'm never there helping them. 0:12:16.120 --> 0:12:17.840 And it just took me a really long time to 0:12:17.920 --> 0:12:21.160 be okay with that and knowing that it's okay for 0:12:21.240 --> 0:12:23.720 me to let go of certain roles within the business, 0:12:23.840 --> 0:12:26.160 even though those roles were something that I used to 0:12:26.160 --> 0:12:30.040 do full time. Because I've got bigger fish to fry, 0:12:30.200 --> 0:12:32.720 I've got bigger things to focus on, And it was 0:12:32.760 --> 0:12:35.320 just a matter of time and coming to terms with 0:12:35.320 --> 0:12:37.000 the fact that that's going to happen. 0:12:37.040 --> 0:12:38.120 In a business that's growing. 0:12:38.160 --> 0:12:40.800 You're gonna let go of tasks, You're going to hire 0:12:40.920 --> 0:12:43.080 new people, they're gonna come in to do those roles 0:12:43.360 --> 0:12:45.440 and at one stage you are just going to have 0:12:45.440 --> 0:12:48.559 to step away, and that's okay. Another thing that I 0:12:48.600 --> 0:12:52.280 have struggled with a lot personally over the recent years, 0:12:52.320 --> 0:12:56.720 and I'm still struggling with today, is feeling like I 0:12:56.960 --> 0:13:01.560 can't be there every day for every person on one Now. Obviously, 0:13:01.600 --> 0:13:04.800 my company's at a size now where that is physically impossible. 0:13:05.000 --> 0:13:07.640 I cannot, especially with our retail stores, like I can't 0:13:07.720 --> 0:13:10.120 be on the floor in our Brisbane store every day 0:13:10.120 --> 0:13:14.840 helping our churm side team. But even this spreads just 0:13:14.960 --> 0:13:18.080 to our office and warehouse. So our office and warehouse 0:13:18.120 --> 0:13:20.360 are in two separate buildings. They're like ten minutes apart, 0:13:20.400 --> 0:13:24.840 so they're relatively close. But even just me not physically 0:13:24.920 --> 0:13:29.720 being able to be there every day helping everyone one 0:13:29.760 --> 0:13:33.600 on one in their roles, it's something that I majorly 0:13:33.760 --> 0:13:36.280 struggle with. Like I struggle with guilt of being here 0:13:36.320 --> 0:13:38.640 on a Monday, like I'm in the studio today, I 0:13:38.679 --> 0:13:41.920 feel so much guilt that I'm here, even though. 0:13:41.679 --> 0:13:44.000 Like I'm doing my podcast and that's part of my job. 0:13:44.440 --> 0:13:48.600 I struggle with them being at work and wondering well 0:13:48.640 --> 0:13:51.240 she's just in Sydney doing her podcast kind of thing. 0:13:51.600 --> 0:13:54.520 And again, this is all very much a me problem. 0:13:54.840 --> 0:13:57.360 My staff are more than capable of me being in 0:13:57.400 --> 0:13:59.720 Sydney every Monday, and they're more than capable of doing 0:13:59.760 --> 0:14:02.640 their jobs. But it's just, again, I think this all 0:14:02.679 --> 0:14:06.240 stems from just building this business from the ground up 0:14:06.640 --> 0:14:11.880 and being so so heavily involved in everyone's roles, especially 0:14:11.920 --> 0:14:14.280 in the early days, to the point where it is 0:14:14.360 --> 0:14:16.680 now where I feel like I just can't be there 0:14:16.800 --> 0:14:19.800 every single day, every single moment, and wanting to be 0:14:19.880 --> 0:14:22.600 there to help everyone every step of the way. This 0:14:22.680 --> 0:14:26.440 is something that I'm still working on at the moment, 0:14:26.520 --> 0:14:29.080 and again, like it's it's all in my head, it's 0:14:29.160 --> 0:14:32.440 all me, Like who knows, I can't speak on behalf 0:14:32.480 --> 0:14:34.480 of like my head off of staff, but I have 0:14:34.600 --> 0:14:37.920 these fears that they would think where is she, Like 0:14:37.960 --> 0:14:40.480 she's in Sydney doing her podcasts, And I don't know 0:14:40.520 --> 0:14:42.240 if for sure if that's what they think or if 0:14:42.280 --> 0:14:45.120 I'm just fucking making that up in my head. But 0:14:45.360 --> 0:14:48.880 it's something that I struggle with. But I also am 0:14:48.960 --> 0:14:51.160 trying to come to terms with the fact that, like 0:14:51.240 --> 0:14:53.600 fate is a bit bigger of a company now, and 0:14:53.680 --> 0:14:56.320 everyone is employed and qualified to be doing the roles 0:14:56.360 --> 0:14:58.320 that they're doing, and they all have managers that. 0:14:58.280 --> 0:15:01.000 They can go to honestly take we don't need it. 0:15:02.880 --> 0:15:05.280 And I'm trying to get Fate to that point where 0:15:05.360 --> 0:15:08.520 I can kind of step aside a little bit and 0:15:08.880 --> 0:15:11.080 not have to worry about like the day to day 0:15:11.200 --> 0:15:14.720 operational side of the business because there's enough management in 0:15:14.760 --> 0:15:17.440 place at Fate now where everyone has someone they can 0:15:17.480 --> 0:15:17.800 go to. 0:15:18.240 --> 0:15:20.160 But I just still struggle. 0:15:19.920 --> 0:15:23.000 With feeling like I can't be there to help everyone 0:15:23.040 --> 0:15:25.040 every single day when I really want to. But I 0:15:25.040 --> 0:15:27.160 think that's just like the nature of who I am 0:15:27.160 --> 0:15:30.760 as a person. I love to help anyone that needs it. 0:15:31.240 --> 0:15:33.800 And again, like I probably overcompensate with how much I 0:15:33.840 --> 0:15:35.200 say to people, like message. 0:15:34.880 --> 0:15:36.720 Me if you need me, email me if you need me. 0:15:36.800 --> 0:15:38.680 Like when I went to China, I'm like, message me 0:15:38.800 --> 0:15:40.920 the whole time, like I will write back. I don't 0:15:40.920 --> 0:15:42.680 care if it's fucking ten o'clock at night. My staff 0:15:42.680 --> 0:15:44.600 can call me and let me know if they need something. 0:15:45.280 --> 0:15:48.720 But yeah, that's just another thing that I'm still learning 0:15:48.800 --> 0:15:52.880 to come to terms with and also giving myself grace 0:15:53.320 --> 0:15:58.520 and just reminding myself I'm just one person, Like I'm 0:15:58.560 --> 0:16:02.480 not a fucking so woman, Like I'm not I'm just 0:16:02.600 --> 0:16:06.440 one person. I'm one girl. It is physically impossible for 0:16:06.560 --> 0:16:10.960 me to help twenty five people full time in their roles, 0:16:11.320 --> 0:16:13.840 Like it's physically impossible, but it's still something that I 0:16:13.840 --> 0:16:16.560 struggle with every day. Another one kind of off the 0:16:16.600 --> 0:16:19.080 back of that, and again, I mean, all of these 0:16:19.120 --> 0:16:21.240 are super personal to me and it might not be 0:16:21.280 --> 0:16:24.040 the same experience for every other business owner, but just 0:16:24.160 --> 0:16:28.160 feeling like I can't ever fucking make everyone happy when 0:16:28.200 --> 0:16:32.200 you're in the same position as me, where you have 0:16:32.320 --> 0:16:35.400 got seventy people employed. 0:16:36.680 --> 0:16:38.120 With the company that you own. 0:16:38.920 --> 0:16:41.560 It's hard enough if you were looking after ten people 0:16:41.720 --> 0:16:44.680 that everyone is going to be extremely happy with everything 0:16:45.280 --> 0:16:48.040 one hundred percent of the time, and when it's seventy people, 0:16:48.120 --> 0:16:50.920 obviously you're going to have more chances of people just 0:16:51.000 --> 0:16:51.520 not being. 0:16:51.320 --> 0:16:55.720 Happy with things. And it's really tough when you're a. 0:16:55.640 --> 0:17:00.360 Business owner because it all does feel so personal when 0:17:00.360 --> 0:17:03.200 at the end of the day, it's not, and you've 0:17:03.200 --> 0:17:05.040 really got to come to terms with the fact that, 0:17:05.160 --> 0:17:08.120 like as a business owner, as a manager, as a boss, 0:17:08.359 --> 0:17:11.320 you can only do the best that you absolutely can, 0:17:11.720 --> 0:17:14.679 and you have to accept that that still might not 0:17:14.760 --> 0:17:18.159 be enough for some people. Sometimes. I think I've definitely 0:17:18.160 --> 0:17:22.400 come to terms with that in my business journey years ago. 0:17:22.600 --> 0:17:25.320 I came to terms with the fact that Fate isn't 0:17:25.320 --> 0:17:30.119 going to be everyone's ideal workplace, because that applies to 0:17:30.440 --> 0:17:33.840 every workplace the same as you, Xander. You're working here 0:17:33.880 --> 0:17:37.520 at Nova, you might think it's absolutely amazing, but not 0:17:37.600 --> 0:17:39.760 everyone is going to think that it's absolutely amazing. 0:17:39.920 --> 0:17:44.360 I've been at other workplaces within media and I've hated. 0:17:44.080 --> 0:17:46.720 It, but I'm sure there's other people that have worked 0:17:46.720 --> 0:17:48.000 there that loved it totally. 0:17:48.160 --> 0:17:50.800 Like it's just how the cookie crumbles. Is not every 0:17:50.880 --> 0:17:53.880 environment is every for you? 0:17:54.000 --> 0:17:57.720 Yeah, And I think the hard thing or with that is. 0:17:58.000 --> 0:18:01.320 When it's your own business, it can feel so personal 0:18:01.400 --> 0:18:05.080 because in your mind, you have set this business up 0:18:05.119 --> 0:18:07.479 and you think it's set up really well, and you 0:18:07.520 --> 0:18:09.760 think that the way that you do things is really good, 0:18:10.160 --> 0:18:13.600 and then to hear people say that it's not for 0:18:13.640 --> 0:18:16.320 them or they don't like it, you can't help but 0:18:16.440 --> 0:18:19.119 feel like you're getting stabbed in the chest because it 0:18:19.240 --> 0:18:20.879 feels personal, even though it's not. 0:18:21.240 --> 0:18:23.600 It makes me feel broke, do you know what I mean? 0:18:23.880 --> 0:18:29.520 Yeah, I'm sure a lot of business owners will face 0:18:29.600 --> 0:18:32.000 this at some point in their business journey, especially as 0:18:32.040 --> 0:18:32.840 your business. 0:18:32.600 --> 0:18:33.399 Is getting bigger. 0:18:33.640 --> 0:18:36.159 But your workplace in your business is not going to 0:18:36.200 --> 0:18:39.560 be everyone's cup of tea. And the sooner that business 0:18:39.640 --> 0:18:43.320 owners accept that, and as soon as business owners accept 0:18:43.359 --> 0:18:46.800 that people will come and go, the sooner you'll feel 0:18:46.840 --> 0:18:50.880 more at peace with yourself, because if you don't, you 0:18:50.920 --> 0:18:54.800 will just be constantly beating yourself up that you're not 0:18:54.920 --> 0:18:58.040 good enough, because in your mind, your workplace is perfect 0:18:58.040 --> 0:19:02.159 and amazing, but humans are so complex and there's so 0:19:02.240 --> 0:19:04.200 much out there for people to choose from these days 0:19:04.240 --> 0:19:06.399 that your business that you have set up and you 0:19:06.480 --> 0:19:08.560 have so much pride in and you're so proud of, 0:19:09.080 --> 0:19:12.560 isn't going to be everyone's an amazing best workplace for them. 0:19:13.080 --> 0:19:16.639 And that's okay, And that's something that I have become 0:19:16.760 --> 0:19:20.800 extremely okay with, because if you don't, if you don't 0:19:20.840 --> 0:19:23.959 accept that, you're just you're just going to beat yourself 0:19:24.040 --> 0:19:30.640 up for your whole business journey. I have one more point, 0:19:30.680 --> 0:19:33.280 and also, I'd like to say, with all these thoughts 0:19:33.280 --> 0:19:36.359 and feelings that I'm having. If you're a business owner 0:19:36.400 --> 0:19:39.200 and you employ people, or you have a company that's 0:19:39.800 --> 0:19:41.919 in a growth period and you've got a lot of 0:19:41.920 --> 0:19:44.840 people involved, I'd love to know if you feel any 0:19:44.880 --> 0:19:48.560 of these the same way that I do, so feel 0:19:48.560 --> 0:19:51.600 free to DM me on my Big Business podcast account. 0:19:51.840 --> 0:19:54.080 I also think I really need to start a little 0:19:54.080 --> 0:19:57.160 broadcast channel that's just a little side note, Xander, because 0:19:57.160 --> 0:19:59.440 I've got like a broadcast channel that's just general, but 0:19:59.480 --> 0:20:01.639 I want to make a business one. Then we can 0:20:01.720 --> 0:20:05.240 like discuss together all these episodes. So I need to 0:20:05.280 --> 0:20:08.400 bloody do that. It's another thing for my to do list. Okay, 0:20:08.440 --> 0:20:10.399 actually I've got two more little points. One just popped 0:20:10.400 --> 0:20:13.440 into my head. Something else I struggle with, which I'm 0:20:13.440 --> 0:20:15.960 sure every single business owner out there will struggle with 0:20:16.359 --> 0:20:19.720 feeling like I am never achieving anything, or that I 0:20:19.760 --> 0:20:22.720 can't achieve enough in a day. I think that's just 0:20:22.760 --> 0:20:25.840 the beauty of business. It's never ending, and when you 0:20:25.880 --> 0:20:29.400 have accomplished something so amazing, it's like yay, but then 0:20:29.480 --> 0:20:32.159 oh shit, now got to do these twenty other things. 0:20:32.520 --> 0:20:34.840 And that's just the way it is in business. I'm 0:20:34.880 --> 0:20:35.879 so okay with that. 0:20:37.200 --> 0:20:39.280 If you feel like you're in business and you're just 0:20:39.320 --> 0:20:41.800