1 00:00:04,160 --> 00:00:07,000 Speaker 1: Let's talk about managing people. I've got a question here 2 00:00:07,040 --> 00:00:09,320 Speaker 1: in the Big Business Podcast DMS. I'm going to read 3 00:00:09,320 --> 00:00:11,800 Speaker 1: it out for you. I would love to hear your 4 00:00:11,920 --> 00:00:16,000 Speaker 1: experience of learning how to manage people. You've mentioned in 5 00:00:16,040 --> 00:00:19,759 Speaker 1: the pods that you had zero leadership experience when you 6 00:00:19,880 --> 00:00:23,000 Speaker 1: started FATE, so who helped you to get to where 7 00:00:23,000 --> 00:00:27,840 Speaker 1: you are now? Also, when you have complex employee relations matters, 8 00:00:28,080 --> 00:00:31,040 Speaker 1: who do you go to for support mentor do you 9 00:00:31,080 --> 00:00:35,120 Speaker 1: have outsourced HR professionals or did you hire someone. I've 10 00:00:35,159 --> 00:00:38,040 Speaker 1: been in HR for eight years and some leaders just 11 00:00:38,159 --> 00:00:40,559 Speaker 1: get it, while others take a while to get a 12 00:00:40,600 --> 00:00:45,760 Speaker 1: grasp on employment law and having a reasonable approach to leadership. 13 00:00:46,560 --> 00:00:48,920 Speaker 1: This is a great, bloody question. Can I just say 14 00:00:48,920 --> 00:00:52,360 Speaker 1: before I answer this, these questions that we've been collecting 15 00:00:52,400 --> 00:00:55,120 Speaker 1: for so long, and we've got hundreds that I need 16 00:00:55,160 --> 00:00:58,000 Speaker 1: to get around to answering in episodes, are like, some 17 00:00:58,080 --> 00:01:00,680 Speaker 1: of these questions are so good and you're all giving 18 00:01:00,680 --> 00:01:03,120 Speaker 1: me such good content for these bonus episodes. So can 19 00:01:03,120 --> 00:01:04,920 Speaker 1: I just say thank you so much? If you have 20 00:01:04,959 --> 00:01:08,360 Speaker 1: sent us a question on Instagram, the's are bloody awesome. 21 00:01:09,160 --> 00:01:11,640 Speaker 1: So you would love to hear my experience learning how 22 00:01:11,720 --> 00:01:16,600 Speaker 1: to manage people. You've mentioned that you had zero leadership experience, 23 00:01:16,720 --> 00:01:19,400 Speaker 1: so who helped you get to where you are now? 24 00:01:20,400 --> 00:01:23,160 Speaker 1: I know this is going to sound weird, but I 25 00:01:23,240 --> 00:01:28,119 Speaker 1: have honestly learned and taught myself based on how many 26 00:01:28,160 --> 00:01:31,360 Speaker 1: mistakes that I've made. Now, I say all the time 27 00:01:31,360 --> 00:01:34,600 Speaker 1: on the pod that business is nothing but making mistakes 28 00:01:34,600 --> 00:01:37,000 Speaker 1: and learning better for next time. That's quite literally what 29 00:01:37,040 --> 00:01:41,319 Speaker 1: business is, and I also think that leadership is that 30 00:01:41,560 --> 00:01:45,679 Speaker 1: as well. Now. I think one of the advantages with 31 00:01:45,800 --> 00:01:48,920 Speaker 1: myself is yep, I've never had a day's worth of 32 00:01:49,040 --> 00:01:52,320 Speaker 1: experience leading a team ever. You know, I worked in 33 00:01:52,360 --> 00:01:56,400 Speaker 1: over twenty jobs before I started Fate, and I worked 34 00:01:56,480 --> 00:02:00,920 Speaker 1: everywhere from retail, fast food, hospitality directs. I worked at 35 00:02:00,960 --> 00:02:05,280 Speaker 1: a school camp once, teaching school kids. Like I've worked 36 00:02:05,520 --> 00:02:08,800 Speaker 1: in every single bloody industry. And I think one of 37 00:02:08,800 --> 00:02:12,919 Speaker 1: the biggest advantages for me was even though I never 38 00:02:12,960 --> 00:02:14,919 Speaker 1: got a leadership role. And the reason for that was 39 00:02:14,919 --> 00:02:16,720 Speaker 1: because number one, I was really young, and number two, 40 00:02:16,760 --> 00:02:20,359 Speaker 1: I never worked anywhere long enough to become a leader. 41 00:02:21,440 --> 00:02:25,560 Speaker 1: But I would like to say that I think I 42 00:02:25,639 --> 00:02:28,400 Speaker 1: am a natural born leader, and I think that has 43 00:02:28,480 --> 00:02:32,080 Speaker 1: really helped me shape myself into the leader that I 44 00:02:32,120 --> 00:02:35,840 Speaker 1: am today. So I think the natural born leader in me, 45 00:02:36,440 --> 00:02:40,560 Speaker 1: combined with my willingness to give anything a go, my 46 00:02:40,720 --> 00:02:44,080 Speaker 1: willingness to have a conversation even if it's really hard, 47 00:02:44,680 --> 00:02:48,840 Speaker 1: and just my general drive and passion for people and business, 48 00:02:48,880 --> 00:02:51,240 Speaker 1: I would say has been the perfect recipe for me 49 00:02:51,919 --> 00:02:54,480 Speaker 1: being able to shape myself into a leader. Now that's 50 00:02:54,520 --> 00:02:57,560 Speaker 1: not to say I'm the perfect leader. I'm definitely not. 51 00:02:57,639 --> 00:02:59,840 Speaker 1: I don't think there's such thing as a perfect leader. 52 00:03:00,280 --> 00:03:02,920 Speaker 1: We all have a long way to go. And I 53 00:03:02,919 --> 00:03:06,079 Speaker 1: guess like employees and teams are forever changing, and you're 54 00:03:06,360 --> 00:03:10,240 Speaker 1: forever being faced with new challenges, you know, year in 55 00:03:10,440 --> 00:03:12,959 Speaker 1: year out, Like the challenges never go away. That's just 56 00:03:13,000 --> 00:03:15,360 Speaker 1: a part of it. But you know, thinking back to 57 00:03:15,440 --> 00:03:17,760 Speaker 1: even just when I was really young, like I always 58 00:03:17,880 --> 00:03:19,880 Speaker 1: put my hand up in class. I always wanted to 59 00:03:19,880 --> 00:03:22,400 Speaker 1: speak in front of the class. I was a school 60 00:03:22,440 --> 00:03:25,040 Speaker 1: captain in primary school, which isn't that big of a flex, 61 00:03:25,160 --> 00:03:27,200 Speaker 1: you know. I wanted to be that school captain. I 62 00:03:27,240 --> 00:03:29,760 Speaker 1: was on the debating team. I always wanted to put 63 00:03:29,800 --> 00:03:32,359 Speaker 1: my hand up for show and tell. I just think 64 00:03:32,360 --> 00:03:36,400 Speaker 1: from a young age, I always had that natural drive 65 00:03:36,520 --> 00:03:38,280 Speaker 1: in me to like want to speak in front of 66 00:03:38,320 --> 00:03:40,880 Speaker 1: a room of people, and I guess entertain people. And 67 00:03:40,920 --> 00:03:44,520 Speaker 1: maybe this also ties into, you know, in my teens, 68 00:03:44,640 --> 00:03:49,360 Speaker 1: starting my YouTube channel and wanting to entertain people and 69 00:03:49,520 --> 00:03:52,480 Speaker 1: getting really comfortable with talking to an audience online, which 70 00:03:52,520 --> 00:03:55,640 Speaker 1: I know is crazy that I'm connecting that to becoming 71 00:03:55,640 --> 00:03:58,280 Speaker 1: a leader, but I truly think it has shaped I guess, 72 00:03:58,320 --> 00:04:02,200 Speaker 1: my confidence, you know, building a massive audience online and 73 00:04:03,040 --> 00:04:05,960 Speaker 1: talking to so many people. I think all of those 74 00:04:05,960 --> 00:04:10,440 Speaker 1: things has helped me become a leader without me having 75 00:04:10,560 --> 00:04:14,520 Speaker 1: like any actual experience. And I think I'm also definitely 76 00:04:14,760 --> 00:04:17,719 Speaker 1: a very hands on learner, Like I will throw myself 77 00:04:17,720 --> 00:04:21,560 Speaker 1: in the deep end, and you know, figure out how 78 00:04:21,600 --> 00:04:24,279 Speaker 1: to swim even if I feel like I'm drowning. So 79 00:04:24,360 --> 00:04:26,599 Speaker 1: I think that's how I have learned how to be 80 00:04:26,640 --> 00:04:28,680 Speaker 1: a leader. I think I've also learned how to be 81 00:04:28,720 --> 00:04:33,000 Speaker 1: a leader from my team and getting to know, especially 82 00:04:33,040 --> 00:04:35,559 Speaker 1: those that have worked with us for like many years now, 83 00:04:35,640 --> 00:04:39,680 Speaker 1: like learning what they like, and like learning about them 84 00:04:39,720 --> 00:04:42,919 Speaker 1: all individually, because you know, when you're a leader, you 85 00:04:43,000 --> 00:04:46,960 Speaker 1: can't just manage everyone the same. And I think it's 86 00:04:47,000 --> 00:04:48,960 Speaker 1: been like working with a lot of our staff that 87 00:04:49,000 --> 00:04:51,240 Speaker 1: have worked with us for a very long time, and 88 00:04:51,320 --> 00:04:53,400 Speaker 1: learning how different they all are and how they like 89 00:04:53,480 --> 00:04:56,920 Speaker 1: to be communicated with, and just all those little things. 90 00:04:56,920 --> 00:04:59,479 Speaker 1: I think it's just been a very slow learning progress 91 00:05:00,080 --> 00:05:04,400 Speaker 1: progress process. Obviously, I've you know, been doing Fate for 92 00:05:04,480 --> 00:05:09,359 Speaker 1: eight years, and definitely in those early foundational years I 93 00:05:09,360 --> 00:05:11,719 Speaker 1: always say, like, you know, the first three years of 94 00:05:11,720 --> 00:05:15,040 Speaker 1: business is just a trial, just a trial. When you 95 00:05:15,080 --> 00:05:18,279 Speaker 1: get past three years, then you're like, Okay, this is 96 00:05:18,320 --> 00:05:21,520 Speaker 1: actually something. But in those first three years of Fate, 97 00:05:21,600 --> 00:05:25,480 Speaker 1: like hiring you know, my first few employees, and you know, 98 00:05:25,839 --> 00:05:28,240 Speaker 1: me not taking Fate seriously when I first started it, 99 00:05:28,279 --> 00:05:29,880 Speaker 1: like it was just this fun little side thing that 100 00:05:29,920 --> 00:05:32,039 Speaker 1: I was doing because I was a full time influencer, 101 00:05:32,440 --> 00:05:35,320 Speaker 1: and you know, it all started with hiring AJ's family 102 00:05:35,320 --> 00:05:37,560 Speaker 1: friend as my first employee to come and work with 103 00:05:37,600 --> 00:05:39,400 Speaker 1: me a couple of days a week at my house, 104 00:05:39,920 --> 00:05:43,000 Speaker 1: and then hiring friends and family in the early days 105 00:05:43,000 --> 00:05:45,839 Speaker 1: of Fate when we first moved out into our first warehouse, 106 00:05:45,839 --> 00:05:49,640 Speaker 1: and hiring my friend's cousin. Like, I did things very casually, 107 00:05:49,839 --> 00:05:54,640 Speaker 1: and that obviously taught me back then once those people 108 00:05:54,680 --> 00:05:58,039 Speaker 1: stopped working with me, Okay, moving forward, I can't hire 109 00:05:58,120 --> 00:06:01,920 Speaker 1: friends or I can't even hire family of friends or whatever, 110 00:06:02,080 --> 00:06:06,080 Speaker 1: because I can't be a leader to those people when 111 00:06:06,080 --> 00:06:08,720 Speaker 1: I have such a personal connection to them. And like 112 00:06:08,800 --> 00:06:11,040 Speaker 1: I've said it a million times and I'll say it again, 113 00:06:11,200 --> 00:06:13,720 Speaker 1: like everyone can run their business however they like and 114 00:06:13,720 --> 00:06:16,560 Speaker 1: have whoever they want working there, But when it comes 115 00:06:16,600 --> 00:06:19,480 Speaker 1: to me, like I don't, I no longer mix family 116 00:06:19,520 --> 00:06:23,120 Speaker 1: and friends with business. I don't know if you can 117 00:06:23,160 --> 00:06:25,839 Speaker 1: hear it, Peanut and Sneak, you're just trotting by because 118 00:06:25,920 --> 00:06:29,240 Speaker 1: as walking past from they're just his little shadows. But 119 00:06:29,279 --> 00:06:31,320 Speaker 1: then again, like you know, speaking of AJ, like I've 120 00:06:31,320 --> 00:06:33,320 Speaker 1: got AJ working with me, and I'm fine with that. 121 00:06:33,440 --> 00:06:35,359 Speaker 1: So it's all about having the people in your business 122 00:06:35,400 --> 00:06:38,400 Speaker 1: that you're comfortable working with. And in terms of like 123 00:06:38,440 --> 00:06:42,400 Speaker 1: when you've said here complex employee relations, I think it's 124 00:06:43,240 --> 00:06:46,760 Speaker 1: you learn to get better with that the more difficult 125 00:06:46,960 --> 00:06:49,680 Speaker 1: situations you deal with. And I'm sure like given yourself 126 00:06:49,720 --> 00:06:51,919 Speaker 1: you saying here that you've been in HR for eight years, 127 00:06:52,600 --> 00:06:55,640 Speaker 1: weirdly enough, like the more difficult scenarios that you deal 128 00:06:55,720 --> 00:06:57,800 Speaker 1: with as your business grows, or even if you're like 129 00:06:57,839 --> 00:07:00,479 Speaker 1: a manager or a leader, the more difficult times that 130 00:07:00,520 --> 00:07:02,320 Speaker 1: you deal with and then you get to the other 131 00:07:02,360 --> 00:07:04,480 Speaker 1: side of it, whatever it may be. If someone's causing 132 00:07:04,520 --> 00:07:07,520 Speaker 1: trouble or causing conflict in the workplace, or you know, 133 00:07:07,640 --> 00:07:09,840 Speaker 1: someone's constantly showing up late and you need to talk 134 00:07:09,880 --> 00:07:13,760 Speaker 1: to them about it, or they're constantly not available, or 135 00:07:13,800 --> 00:07:15,960 Speaker 1: whatever it may be. I feel like the more that 136 00:07:16,080 --> 00:07:18,880 Speaker 1: you put yourself out there and have those hard conversations, 137 00:07:19,240 --> 00:07:22,840 Speaker 1: the better of a leader you become. I just know 138 00:07:23,000 --> 00:07:25,680 Speaker 1: for a fact. You know, thinking back a few years ago, 139 00:07:25,840 --> 00:07:28,040 Speaker 1: let's say I had to, you know, give someone a 140 00:07:28,160 --> 00:07:29,760 Speaker 1: warning letter, which I've had to do that a couple 141 00:07:29,800 --> 00:07:31,960 Speaker 1: of times over the years, and it's not fun. The 142 00:07:32,040 --> 00:07:35,000 Speaker 1: first time I ever gave someone a warning letter, I 143 00:07:35,120 --> 00:07:38,520 Speaker 1: was obviously shitting myself. I didn't want to do it, 144 00:07:38,640 --> 00:07:40,880 Speaker 1: Like I'm thinking, oh, this is terrible, because that's not 145 00:07:40,920 --> 00:07:43,040 Speaker 1: fun for anyone. But now that I've done that a 146 00:07:43,040 --> 00:07:45,760 Speaker 1: couple of times over the years, I have full confidence 147 00:07:45,800 --> 00:07:49,640 Speaker 1: in doing something like that. I truly think that leadership 148 00:07:49,760 --> 00:07:53,600 Speaker 1: is a slow learning process, and you learn by all 149 00:07:53,640 --> 00:07:56,840 Speaker 1: the mistakes you learn from your team and by getting 150 00:07:56,840 --> 00:07:59,520 Speaker 1: to know them and like as well, Like I've learned 151 00:07:59,520 --> 00:08:02,600 Speaker 1: a lot about myself in the last eight years of Fate, 152 00:08:02,600 --> 00:08:04,120 Speaker 1: I would say the last eight years have been the 153 00:08:04,120 --> 00:08:07,720 Speaker 1: most like developmental years of my life, where I've gone 154 00:08:07,760 --> 00:08:09,920 Speaker 1: from what felt like a little girl into a woman, 155 00:08:10,640 --> 00:08:13,000 Speaker 1: and I've just become more confident in myself and the 156 00:08:13,000 --> 00:08:16,160 Speaker 1: more challenges that I'm faced with, and in particular, like 157 00:08:16,160 --> 00:08:19,080 Speaker 1: the more difficult challenges that I'm faced with, the more 158 00:08:19,160 --> 00:08:21,480 Speaker 1: I come out on the other side full of confidence. 159 00:08:21,600 --> 00:08:24,160 Speaker 1: And I get more clarity every time of like who 160 00:08:24,200 --> 00:08:25,880 Speaker 1: I am as a leader and how I want to 161 00:08:25,920 --> 00:08:28,920 Speaker 1: show up and how I want to deal with difficult situations. 162 00:08:29,360 --> 00:08:32,920 Speaker 1: At Fate, now we have a head of like people 163 00:08:33,040 --> 00:08:37,280 Speaker 1: and culture, so she is definitely now my go to 164 00:08:37,400 --> 00:08:43,319 Speaker 1: for all things like employee relations. But before that, it's 165 00:08:43,360 --> 00:08:45,720 Speaker 1: funny as well, because I think I lead with common sense, 166 00:08:45,880 --> 00:08:47,959 Speaker 1: which I think goes a long way even though it's 167 00:08:47,960 --> 00:08:51,000 Speaker 1: so simple. But you know, let's say before she started 168 00:08:51,000 --> 00:08:53,240 Speaker 1: with us a few years ago, and I was dealing 169 00:08:53,280 --> 00:08:56,720 Speaker 1: with something difficult, I would know exactly what I needed 170 00:08:56,720 --> 00:08:59,480 Speaker 1: to do. Like let's say someone's doing something and I 171 00:08:59,520 --> 00:09:03,080 Speaker 1: need to have a serious meeting or whatever, but and 172 00:09:03,120 --> 00:09:04,920 Speaker 1: I'd go, yeah, I think this is what I need 173 00:09:04,960 --> 00:09:07,040 Speaker 1: to do. I'm going to do x YZ, whether it's 174 00:09:07,080 --> 00:09:09,720 Speaker 1: having a formal meeting or whatever it may be. And 175 00:09:09,760 --> 00:09:13,640 Speaker 1: then I had this employment like lawyer, and I'd sometimes 176 00:09:13,640 --> 00:09:15,360 Speaker 1: I'd just get in my own head about a scenario, 177 00:09:15,520 --> 00:09:17,880 Speaker 1: even though I knew exactly what I needed to do. 178 00:09:18,040 --> 00:09:20,360 Speaker 1: Like when you're a business owner and you don't have 179 00:09:20,400 --> 00:09:22,920 Speaker 1: any experience in this kind of stuff, you do doubt yourself. 180 00:09:23,400 --> 00:09:26,040 Speaker 1: And so a few times there were maybe two or 181 00:09:26,080 --> 00:09:29,719 Speaker 1: three times where I reached out to like an external 182 00:09:30,120 --> 00:09:33,079 Speaker 1: employment lawyer, and like whether it was an email or 183 00:09:33,120 --> 00:09:34,439 Speaker 1: I gave him a call, and I'm like, hey, like 184 00:09:34,480 --> 00:09:37,480 Speaker 1: I'm dealing with this scenario, like this person is doing XYZ, 185 00:09:38,200 --> 00:09:40,200 Speaker 1: and I just want to know, like what is the 186 00:09:40,200 --> 00:09:42,400 Speaker 1: best practice for me to do in this situation, because 187 00:09:42,440 --> 00:09:44,080 Speaker 1: of course you want to do everything by the book. 188 00:09:44,080 --> 00:09:46,520 Speaker 1: But then if you're not up to date personally with 189 00:09:46,800 --> 00:09:49,880 Speaker 1: all employment laws, like you doubt yourself and then go, Okay, 190 00:09:49,880 --> 00:09:52,840 Speaker 1: I'm going to get advice. And every single time I've 191 00:09:52,920 --> 00:09:56,320 Speaker 1: I called or emailed those lawyers, which was probably two times, 192 00:09:56,360 --> 00:09:58,960 Speaker 1: I want to say, like two different instances like years ago, 193 00:09:59,520 --> 00:10:02,320 Speaker 1: every time I spoke to them, they told me exactly 194 00:10:02,320 --> 00:10:05,559 Speaker 1: what I already knew, and I remember every time when 195 00:10:05,559 --> 00:10:07,040 Speaker 1: I would go to contact them, I go, this is 196 00:10:07,080 --> 00:10:08,600 Speaker 1: going to cost me like hundreds of dollars to do 197 00:10:08,679 --> 00:10:11,760 Speaker 1: this one phone call, this one email. And so I 198 00:10:11,760 --> 00:10:14,360 Speaker 1: think I called them twice or emailed them with two 199 00:10:14,559 --> 00:10:18,800 Speaker 1: separate scenarios, and each time they gave me the advice 200 00:10:18,920 --> 00:10:20,920 Speaker 1: that I already knew that's what I was supposed to 201 00:10:20,960 --> 00:10:23,000 Speaker 1: do anyway. So after that, I was like, Okay, I 202 00:10:23,000 --> 00:10:25,000 Speaker 1: don't think I need their advice anymore, because like I 203 00:10:25,040 --> 00:10:27,000 Speaker 1: know everything that I'm doing is right and I'm doing 204 00:10:27,000 --> 00:10:29,240 Speaker 1: everything by the book and I just have to do it, 205 00:10:29,280 --> 00:10:30,800 Speaker 1: you know. But it was that self doubt in the 206 00:10:30,800 --> 00:10:32,840 Speaker 1: back of my mind, going, oh my god, can I 207 00:10:32,880 --> 00:10:35,640 Speaker 1: have a formal meeting with this person like blah blah blah. 208 00:10:35,840 --> 00:10:38,880 Speaker 1: And also we would just google absolutely everything, like all 209 00:10:39,120 --> 00:10:42,040 Speaker 1: in things employment laws. But yeah, we have a people 210 00:10:42,080 --> 00:10:47,040 Speaker 1: in culture employee within our team now, which has been amazing, 211 00:10:47,120 --> 00:10:50,440 Speaker 1: especially us getting to the point that we're at, Like 212 00:10:50,480 --> 00:10:52,559 Speaker 1: it's great to have someone kind of at the anchor 213 00:10:52,640 --> 00:10:55,360 Speaker 1: of that part of the business helping to drive culture, 214 00:10:55,559 --> 00:10:59,520 Speaker 1: but of course as well being there to handle any 215 00:10:59,520 --> 00:11:02,800 Speaker 1: difficult scenarios. But TOUCH would like you know the things 216 00:11:02,800 --> 00:11:05,559 Speaker 1: that we deal with, and nothing too crazy. And I 217 00:11:05,600 --> 00:11:08,360 Speaker 1: can only imagine with yourself working in HR for eight years, 218 00:11:08,360 --> 00:11:12,240 Speaker 1: you've probably seen all sorts of stuff. But we're really fortunate, 219 00:11:12,280 --> 00:11:16,480 Speaker 1: and yes we've dealt with some challenging times over the years, 220 00:11:16,480 --> 00:11:18,480 Speaker 1: but you know, we always come to a resolution at 221 00:11:18,480 --> 00:11:21,200 Speaker 1: the end of the day. And I always say to her, like, 222 00:11:21,280 --> 00:11:24,200 Speaker 1: sometimes if we're feeling like stressed out about something or 223 00:11:24,240 --> 00:11:26,360 Speaker 1: like we've just been focusing on this one thing that's 224 00:11:26,440 --> 00:11:28,839 Speaker 1: kind of dragging us down a little bit, I always 225 00:11:28,840 --> 00:11:31,400 Speaker 1: go at the end of the day, we're just selling clothes. Like, 226 00:11:31,440 --> 00:11:33,960 Speaker 1: we're not changing lives here. We're not saving lives. I mean, 227 00:11:33,960 --> 00:11:36,520 Speaker 1: we have maybe are changing lives with clothes, but you know, 228 00:11:36,559 --> 00:11:39,600 Speaker 1: we're not saving lives. So I think it's just having 229 00:11:39,640 --> 00:11:43,000 Speaker 1: confidence within who we are and what we stand for 230 00:11:43,080 --> 00:11:45,520 Speaker 1: and the way that we lead. I would say, I 231 00:11:45,559 --> 00:11:48,080 Speaker 1: guess is another way that I've built myself into be 232 00:11:48,559 --> 00:11:50,440 Speaker 1: the leader that I am today. I still definitely have 233 00:11:50,480 --> 00:11:52,800 Speaker 1: a long way to go. I'm not perfect, and I 234 00:11:52,800 --> 00:11:56,120 Speaker 1: often feel pressure for myself that I need to be 235 00:11:56,160 --> 00:11:58,440 Speaker 1: the perfect leader. And then I think I get in 236 00:11:58,480 --> 00:12:02,000 Speaker 1: my own head and think that my team expect me 237 00:12:02,040 --> 00:12:03,959 Speaker 1: to be the perfect leader as well, which no one 238 00:12:04,000 --> 00:12:06,920 Speaker 1: has ever said anything like that to me. Ever, that's 239 00:12:06,920 --> 00:12:10,079 Speaker 1: definitely like a me thing where I put pressure on 240 00:12:10,120 --> 00:12:12,480 Speaker 1: myself that I have to be the best boss, the 241 00:12:12,480 --> 00:12:16,200 Speaker 1: best leader, the best team hyper upper are the best everything, 242 00:12:16,200 --> 00:12:19,000 Speaker 1: the best market are, the best content creator, the best podcaster, 243 00:12:19,440 --> 00:12:21,120 Speaker 1: and then make sure that I can cater to all 244 00:12:21,200 --> 00:12:23,720 Speaker 1: of my staff in the best possible way. But that's 245 00:12:23,760 --> 00:12:25,760 Speaker 1: just like something that I do to myself, and it's 246 00:12:25,800 --> 00:12:29,480 Speaker 1: a really bad habit that I need to break out of. 247 00:12:30,080 --> 00:12:33,800 Speaker 1: But yeah, I fortunately don't have to face these challenges 248 00:12:33,840 --> 00:12:39,040 Speaker 1: alone anymore. But I'm very passionate about leadership in general 249 00:12:39,880 --> 00:12:43,800 Speaker 1: and our leadership team. I think having a strong leadership 250 00:12:43,840 --> 00:12:46,840 Speaker 1: team is absolutely vital with the business of my size, 251 00:12:47,360 --> 00:12:49,559 Speaker 1: and we have an amazing leadership team and just an 252 00:12:49,559 --> 00:12:52,480 Speaker 1: amazing team in general. We're at a really great place 253 00:12:53,040 --> 00:12:57,240 Speaker 1: right now as I'm recording this podcast. Good change tomorrow, No, 254 00:12:57,400 --> 00:12:59,600 Speaker 1: but we're in a great place. We have so many 255 00:12:59,640 --> 00:13:03,199 Speaker 1: amazing people working at FATE and it's an absolute pleasure 256 00:13:03,480 --> 00:13:05,840 Speaker 1: to lead them and have so many things that we're 257 00:13:05,880 --> 00:13:08,360 Speaker 1: all so excited about. But it's not to say that 258 00:13:08,760 --> 00:13:12,120 Speaker 1: business doesn't come with its challenges. We have challenges every week, 259 00:13:12,240 --> 00:13:14,800 Speaker 1: and that's part of it as well, Like it's unrealistic 260 00:13:14,880 --> 00:13:18,320 Speaker 1: to expect a business to always be smooth sailing and 261 00:13:18,360 --> 00:13:21,160 Speaker 1: absolutely amazing, you know, But I've definitely got the right 262 00:13:21,160 --> 00:13:24,520 Speaker 1: people around me that help me with my leadership and 263 00:13:24,600 --> 00:13:29,280 Speaker 1: also help me with things where maybe I'm not the strongest. 264 00:13:29,480 --> 00:13:31,679 Speaker 1: You know. It's about having people in those positions that 265 00:13:31,720 --> 00:13:35,240 Speaker 1: are maybe better at handling things or understanding employment laws 266 00:13:35,240 --> 00:13:39,880 Speaker 1: better than me. But hopefully that answers your question. You've 267 00:13:39,880 --> 00:13:42,240 Speaker 1: really got me thinking about myself with all these bonus 268 00:13:42,280 --> 00:13:45,719 Speaker 1: episodes and records, and I absolutely love it. I do 269 00:13:45,760 --> 00:13:48,400 Speaker 1: love leadership. I think I like to think I'm a 270 00:13:48,400 --> 00:13:52,199 Speaker 1: good leader. Some people may disagree. Who knows, But I'm 271 00:13:52,240 --> 00:13:53,960 Speaker 1: just a girl at the end of the day and 272 00:13:54,040 --> 00:13:56,200 Speaker 1: trying my best and I hope that I do a 273 00:13:56,200 --> 00:13:58,680 Speaker 1: great job. And yeah, one of the most awesome things 274 00:13:58,679 --> 00:14:02,160 Speaker 1: that I've gotten out of business, despite you know, all 275 00:14:02,160 --> 00:14:04,240 Speaker 1: the great things like how much fun we have and 276 00:14:04,480 --> 00:14:07,920 Speaker 1: that Fate is a successful brand financially, it's the personal 277 00:14:07,960 --> 00:14:11,599 Speaker 1: growth that I have gained by being a leader. You 278 00:14:11,720 --> 00:14:14,720 Speaker 1: learn so much about yourself by being a leader, and 279 00:14:14,760 --> 00:14:17,199 Speaker 1: I think that's one of the greatest things of all 280 00:14:17,440 --> 00:14:20,400 Speaker 1: is just the personal growth and development and being able 281 00:14:20,440 --> 00:14:22,160 Speaker 1: to actually look back at yourself and the way that 282 00:14:22,200 --> 00:14:24,080 Speaker 1: you act or the way that you spoke to someone 283 00:14:24,120 --> 00:14:26,560 Speaker 1: one time and being able to recognize, yeah, fuck, maybe 284 00:14:26,560 --> 00:14:29,040 Speaker 1: that wasn't my best moment and learning better for next time. 285 00:14:29,560 --> 00:14:31,640 Speaker 1: So thanks for sending through your question. If anyone else 286 00:14:31,640 --> 00:14:33,480 Speaker 1: has any questions for us, we always say this in 287 00:14:33,520 --> 00:14:35,480 Speaker 1: the bonus apps, feel free to send us a DM 288 00:14:35,520 --> 00:14:38,720 Speaker 1: on Instagram Big Business Podcast that those dms are managed 289 00:14:38,720 --> 00:14:42,000 Speaker 1: by myself, April and producer Xander, and we collect all 290 00:14:42,040 --> 00:14:45,560 Speaker 1: of your questions in our big bank and I'm slowly, 291 00:14:45,560 --> 00:14:47,400 Speaker 1: one by one getting around to all of them. I 292 00:14:47,400 --> 00:14:48,720 Speaker 1: feel like we're going to have to do some sort 293 00:14:48,720 --> 00:14:50,840 Speaker 1: of like bonus thing for Christmas time where I pump 294 00:14:50,920 --> 00:14:53,440 Speaker 1: out a new episode every day or something for a 295 00:14:53,440 --> 00:14:55,200 Speaker 1: certain period of time so I can get through all 296 00:14:55,240 --> 00:14:58,760 Speaker 1: these questions but fantastic question and keep them coming in 297 00:14:58,760 --> 00:15:01,400 Speaker 1: the inbox. I'll be back week with the main episode, 298 00:15:01,440 --> 00:15:03,640 Speaker 1: and if you haven't already, feel free to rate us 299 00:15:03,640 --> 00:15:06,040 Speaker 1: five stars. I feel like I always forget to ask that, 300 00:15:06,160 --> 00:15:08,280 Speaker 1: but feel free to rate us five stars and nothing less. 301 00:15:08,840 --> 00:15:09,880 Speaker 1: Okay bye for now.