WEBVTT - My thoughts on the Peppermayo drama

0:00:04.160 --> 0:00:07.880
<v Speaker 1>Hello, let's talk about Pepper Mayo. This is a bonus episode,

0:00:07.920 --> 0:00:10.200
<v Speaker 1>a big business just in case you don't know. Every

0:00:10.200 --> 0:00:12.479
<v Speaker 1>week I come out with a main episode and then

0:00:12.520 --> 0:00:14.440
<v Speaker 1>I also come out with a little bonus episode because

0:00:14.480 --> 0:00:15.840
<v Speaker 1>I just want to give you the most.

0:00:16.280 --> 0:00:19.759
<v Speaker 2>And today we're spilling the tea. We're not really spilling the.

0:00:19.680 --> 0:00:22.080
<v Speaker 1>Tea, but I want to take a little look into

0:00:22.200 --> 0:00:25.040
<v Speaker 1>what's happened with pepper Mayo recently. For those of you

0:00:25.079 --> 0:00:28.360
<v Speaker 1>that don't know, pepper Mayo is an Australian clothing brand.

0:00:28.360 --> 0:00:30.200
<v Speaker 2>They've been around for quite a while.

0:00:30.280 --> 0:00:36.120
<v Speaker 1>Let me actually google when did pepper Mayo start. Let's see,

0:00:36.280 --> 0:00:40.360
<v Speaker 1>let's see, let's see it started in twoenty twelve.

0:00:41.120 --> 0:00:43.440
<v Speaker 2>Holy shit, they've been going, I'm really bad at mass,

0:00:43.479 --> 0:00:45.000
<v Speaker 2>but is that thirteen years?

0:00:46.120 --> 0:00:49.240
<v Speaker 1>I'm You know what people always say to me when

0:00:49.240 --> 0:00:51.680
<v Speaker 1>I like post something online or like an achievement that

0:00:51.720 --> 0:00:55.480
<v Speaker 1>I've done, People always comment like, what can't you do, Britt?

0:00:55.520 --> 0:00:57.840
<v Speaker 2>And I always write back, I can't count properly, like

0:00:57.920 --> 0:01:00.840
<v Speaker 2>I need to use my fingers and go ten thirteen fourteen,

0:01:00.880 --> 0:01:03.600
<v Speaker 2>fifteen sixteen with my fingers, Like that's one thing that

0:01:03.680 --> 0:01:04.640
<v Speaker 2>I actually can't do.

0:01:05.200 --> 0:01:05.600
<v Speaker 1>Ah.

0:01:05.600 --> 0:01:09.399
<v Speaker 2>But anyway. Pepper Mayo Australian clothing brand.

0:01:09.480 --> 0:01:12.280
<v Speaker 1>I don't think I've ever bought anything there from there

0:01:12.280 --> 0:01:12.920
<v Speaker 1>in my whole life.

0:01:12.959 --> 0:01:14.080
<v Speaker 2>I don't think it's really my style.

0:01:14.319 --> 0:01:17.560
<v Speaker 1>I think it's more like festively kind of fun clothes

0:01:17.600 --> 0:01:21.080
<v Speaker 1>and I'm a plain old Jane. But they've recently been

0:01:21.360 --> 0:01:24.000
<v Speaker 1>under fire on social media and I've seen a little

0:01:24.040 --> 0:01:26.640
<v Speaker 1>bit bit of it popping up on my TikTok. I've

0:01:26.640 --> 0:01:30.119
<v Speaker 1>seen people making negative videos. Oh what a disaster from

0:01:30.160 --> 0:01:33.080
<v Speaker 1>a brand's perspective. And I had someone send me a

0:01:33.160 --> 0:01:36.319
<v Speaker 1>DM on my Big Business Podcast Instagram accounts, So thank

0:01:36.319 --> 0:01:38.160
<v Speaker 1>you so much for the person that's sent through this question.

0:01:38.240 --> 0:01:40.320
<v Speaker 2>And by the way, in case you didn't know, send.

0:01:40.160 --> 0:01:42.360
<v Speaker 1>Me a DM on there, and I'll absolutely see it

0:01:42.440 --> 0:01:45.000
<v Speaker 1>because it's only a little baby account. Xander's in the

0:01:45.040 --> 0:01:47.360
<v Speaker 1>dms too, like we're all monitoring the DM. So if

0:01:47.360 --> 0:01:49.440
<v Speaker 1>you ever have a question for me, if there's something

0:01:49.440 --> 0:01:51.320
<v Speaker 1>you want me to talk about, if there's something you

0:01:51.320 --> 0:01:53.160
<v Speaker 1>want me to do a whole episode about, send send

0:01:53.240 --> 0:01:55.560
<v Speaker 1>us a DM on there because we read them more. Anyway,

0:01:55.560 --> 0:01:57.800
<v Speaker 1>this message said I need a Big Business EP on

0:01:57.840 --> 0:02:02.200
<v Speaker 1>the whole Pepper Mayo situation. Poor customer service, the ghosting,

0:02:02.480 --> 0:02:04.640
<v Speaker 1>people just never receiving orders.

0:02:04.920 --> 0:02:08.400
<v Speaker 2>TikTok is popping off with it now. I've seen a

0:02:08.440 --> 0:02:08.760
<v Speaker 2>few of.

0:02:08.680 --> 0:02:12.919
<v Speaker 1>These tiktoks myself, and I just think, oh god, what

0:02:13.040 --> 0:02:18.360
<v Speaker 1>an internal disaster. I can't imagine how stressful it must

0:02:18.400 --> 0:02:20.880
<v Speaker 1>be to have, like I don't know how many people

0:02:20.880 --> 0:02:23.040
<v Speaker 1>have made videos about them, but just what a stressful

0:02:23.080 --> 0:02:26.040
<v Speaker 1>situation to have all of your customers going on social

0:02:26.080 --> 0:02:28.880
<v Speaker 1>media saying I haven't received my order, they're not writing

0:02:28.919 --> 0:02:32.239
<v Speaker 1>back to me, and people like share the emails back

0:02:32.240 --> 0:02:34.440
<v Speaker 1>and forth like they've got receipts, and I just think,

0:02:34.480 --> 0:02:37.040
<v Speaker 1>oh my goodness, if this happened to me, I would

0:02:37.080 --> 0:02:39.360
<v Speaker 1>just want to, Like, obviously I wouldn't, but you just

0:02:39.440 --> 0:02:41.440
<v Speaker 1>want to like dig a little hole and jump in it,

0:02:41.480 --> 0:02:44.160
<v Speaker 1>you know what I mean. But obviously, when you're a business,

0:02:44.160 --> 0:02:46.359
<v Speaker 1>you're not gonna do that. But personally, oh my god,

0:02:46.400 --> 0:02:49.000
<v Speaker 1>I just want to crawl into a hole. But let's

0:02:49.440 --> 0:02:52.800
<v Speaker 1>just read out, just so we're all on the same page.

0:02:53.280 --> 0:02:56.000
<v Speaker 1>An Aussie fashion brand has gone global for its trendy

0:02:56.080 --> 0:03:00.840
<v Speaker 1>outfits for women, but customers are turning on it in

0:03:00.960 --> 0:03:05.079
<v Speaker 1>droves as a common complaint emergers, a global Australian clothing

0:03:05.120 --> 0:03:11.280
<v Speaker 1>brand has been slammed slammed as disgruntled customers accuse it

0:03:11.360 --> 0:03:15.040
<v Speaker 1>of failing to deliver their orders. Pepper Mayer is also

0:03:15.919 --> 0:03:20.720
<v Speaker 1>facing accusations it has deliberately deleted comments by customers sharing

0:03:20.760 --> 0:03:24.520
<v Speaker 1>their complaints on the brand social media pages. Its Instagram

0:03:24.560 --> 0:03:28.079
<v Speaker 1>account contains several comments from customers who are experiencing problems

0:03:28.080 --> 0:03:31.840
<v Speaker 1>with communicating with the brand's support team.

0:03:31.919 --> 0:03:32.960
<v Speaker 2>Blah blah blah.

0:03:33.200 --> 0:03:36.680
<v Speaker 1>One frustrated customer commented, can someone please respond regarding shipping

0:03:37.000 --> 0:03:40.160
<v Speaker 1>emails have not been responded to. Another customer said I've

0:03:40.160 --> 0:03:42.280
<v Speaker 1>sent multiple emails trying to get in contact.

0:03:42.360 --> 0:03:43.560
<v Speaker 2>This is ridiculous.

0:03:43.920 --> 0:03:46.640
<v Speaker 1>Another one wrote, wait, I didn't realize so many other

0:03:46.680 --> 0:03:49.360
<v Speaker 1>people were also waiting forever for their package?

0:03:49.360 --> 0:03:52.400
<v Speaker 2>How long is it taking? Should I just dispute?

0:03:52.560 --> 0:03:55.240
<v Speaker 1>So Essentially, what I think has happened here is it's

0:03:55.320 --> 0:03:58.280
<v Speaker 1>kind of been like a snowball effect on social media.

0:03:59.240 --> 0:04:02.360
<v Speaker 1>Someone must have started this by posting a video or whatever,

0:04:02.480 --> 0:04:05.560
<v Speaker 1>and then it's just created this massive snowball effect of

0:04:05.680 --> 0:04:07.960
<v Speaker 1>so many customers coming out of the woodworks.

0:04:07.560 --> 0:04:11.600
<v Speaker 2>Going, oh my god, I'm dealing with this too, What

0:04:11.800 --> 0:04:13.040
<v Speaker 2>a bloody nightmare.

0:04:14.000 --> 0:04:17.960
<v Speaker 1>So the owners have come out and I think it's yeah.

0:04:18.240 --> 0:04:20.479
<v Speaker 1>I think yeah, it's the two owners. They've come out

0:04:20.520 --> 0:04:23.200
<v Speaker 1>and they've made a statement. Clearly something is going on

0:04:23.720 --> 0:04:26.520
<v Speaker 1>in the back end of Pepper Mayo, whether it's like

0:04:26.600 --> 0:04:30.200
<v Speaker 1>a logistics problem, a software problem, like that's what it

0:04:30.320 --> 0:04:33.320
<v Speaker 1>sounds like if customers, like just from my experience, if

0:04:33.320 --> 0:04:37.960
<v Speaker 1>customers are not receiving their orders, there's something happening happening Logistically,

0:04:38.640 --> 0:04:42.279
<v Speaker 1>I can't speak to customers not being responded to. My

0:04:42.480 --> 0:04:47.680
<v Speaker 1>only thought could be perhaps they're getting so many emails

0:04:47.720 --> 0:04:50.039
<v Speaker 1>that the team are just struggling to get back to

0:04:50.120 --> 0:04:53.000
<v Speaker 1>every single one of them in a timely manner. But like,

0:04:53.200 --> 0:04:55.240
<v Speaker 1>as for us as a fashion brand, we reply to

0:04:55.279 --> 0:04:58.360
<v Speaker 1>all of our emails every single day, all day long.

0:04:59.080 --> 0:05:01.520
<v Speaker 1>So my guess there is they're probably getting slammed with

0:05:01.560 --> 0:05:03.720
<v Speaker 1>so many that their team can't keep up. They could

0:05:03.760 --> 0:05:06.160
<v Speaker 1>also be having some staff issue tied in with this,

0:05:06.240 --> 0:05:09.480
<v Speaker 1>like maybe that are they're understaffed or their staff are quitting,

0:05:09.560 --> 0:05:13.320
<v Speaker 1>like who knows, I can't say, but their apology and

0:05:13.440 --> 0:05:17.159
<v Speaker 1>statement says this, Firstly, we want to sincerely apologize for

0:05:17.200 --> 0:05:20.760
<v Speaker 1>the recent delays experienced by our amazing customers. In receiving

0:05:20.839 --> 0:05:25.000
<v Speaker 1>their orders and for our lack of transparency during this time.

0:05:25.120 --> 0:05:27.360
<v Speaker 2>The statement said, we know we let.

0:05:27.240 --> 0:05:30.680
<v Speaker 1>You down, and for that we are truly sorry. It

0:05:30.720 --> 0:05:34.080
<v Speaker 1>also says here that this statement comes just days after

0:05:34.160 --> 0:05:37.760
<v Speaker 1>the founders hosted a BP trip to Gojeller for.

0:05:37.839 --> 0:05:42.840
<v Speaker 2>A group of social media influences. What a disaster. Oh

0:05:42.960 --> 0:05:43.279
<v Speaker 2>my god.

0:05:43.360 --> 0:05:45.799
<v Speaker 1>I feel bad because I'm not trying to like shame

0:05:45.880 --> 0:05:50.440
<v Speaker 1>them or whatever, but just speaking from my experience, if

0:05:51.120 --> 0:05:53.640
<v Speaker 1>if we were in turmoil with our customers and people

0:05:53.680 --> 0:05:56.520
<v Speaker 1>went receiving their orders and emails we're being responded to,

0:05:56.640 --> 0:06:01.880
<v Speaker 1>it is so tone deaf to then take your influences.

0:06:01.279 --> 0:06:03.040
<v Speaker 2>On a fucking Coachella trip.

0:06:03.400 --> 0:06:07.560
<v Speaker 1>I can't but again, like, yeah, I see it from

0:06:07.600 --> 0:06:09.760
<v Speaker 1>their point too. The trip was probably booked a year

0:06:09.760 --> 0:06:11.320
<v Speaker 1>in advance, so of course they got to do it,

0:06:11.320 --> 0:06:13.680
<v Speaker 1>and they got to keep the market and going, Oh goodness,

0:06:13.960 --> 0:06:19.880
<v Speaker 1>what a disaster. You'd think that they would address something, yes,

0:06:20.560 --> 0:06:23.960
<v Speaker 1>like if you've got the trip planned. Like, again, I'm

0:06:24.000 --> 0:06:25.919
<v Speaker 1>only speaking from me, but if I had all this

0:06:26.000 --> 0:06:27.640
<v Speaker 1>shit going on in the back end, and I had

0:06:27.640 --> 0:06:30.919
<v Speaker 1>the Coachella trip planned and everything's already paid for and

0:06:30.960 --> 0:06:33.800
<v Speaker 1>locked in, like understandably they're gonna go, But as the founder,

0:06:33.839 --> 0:06:36.080
<v Speaker 1>I would have jumped on our social media and said, look,

0:06:36.120 --> 0:06:38.880
<v Speaker 1>I want to make this video before it blows up,

0:06:39.240 --> 0:06:43.160
<v Speaker 1>and here's what's happening. XYZ is happening and we're working

0:06:43.160 --> 0:06:45.760
<v Speaker 1>on it. Like give your statement and then say and

0:06:45.760 --> 0:06:49.479
<v Speaker 1>by the way, sorry, but we're taking influences on a

0:06:49.520 --> 0:06:51.280
<v Speaker 1>trip and you're all gonna be really pissed off at that.

0:06:51.320 --> 0:06:54.200
<v Speaker 1>But I'd just be fucking honest instead of just like

0:06:54.360 --> 0:06:58.720
<v Speaker 1>ignoring and then doing the trip. The statement then says,

0:06:58.760 --> 0:07:03.359
<v Speaker 1>we understand that seeing our recent Coachella event may have been.

0:07:03.320 --> 0:07:05.280
<v Speaker 2>Upsetting during this period.

0:07:05.600 --> 0:07:08.320
<v Speaker 1>Please know these campaigns were planned months in advance, so

0:07:08.360 --> 0:07:10.680
<v Speaker 1>there you go. And like anyone with a brain between

0:07:10.720 --> 0:07:13.520
<v Speaker 1>their two ears will know that when a brand is

0:07:13.560 --> 0:07:16.559
<v Speaker 1>doing a Coachella trip, that shit is planned six plus

0:07:16.600 --> 0:07:18.640
<v Speaker 1>months in advance. They haven't gone and just booked this

0:07:18.800 --> 0:07:21.960
<v Speaker 1>trip in spite of the customers that have the concerns,

0:07:21.960 --> 0:07:25.040
<v Speaker 1>but it still comes across as extremely tone deaf and

0:07:25.120 --> 0:07:29.560
<v Speaker 1>not caring towards their community. The founders assured customers that

0:07:29.640 --> 0:07:33.400
<v Speaker 1>their team had cleared approximately eighty five percent of their

0:07:33.520 --> 0:07:36.200
<v Speaker 1>order backlog and planned to be fully caught up by

0:07:36.200 --> 0:07:39.640
<v Speaker 1>the end of the weekend like when this happened. They

0:07:39.640 --> 0:07:43.160
<v Speaker 1>went on to explain that their decision to move their operations,

0:07:43.400 --> 0:07:45.239
<v Speaker 1>which are based in the United States.

0:07:45.280 --> 0:07:47.480
<v Speaker 2>I thought they were an Australian brand. Who knows, maybe

0:07:47.480 --> 0:07:48.559
<v Speaker 2>they're set up over there.

0:07:49.040 --> 0:07:52.240
<v Speaker 1>It caused the backlog and offered free express shipping to

0:07:52.320 --> 0:07:55.880
<v Speaker 1>customers for a month as a small way of making

0:07:55.920 --> 0:07:56.440
<v Speaker 1>it right.

0:07:57.680 --> 0:07:58.880
<v Speaker 2>Oh spicy.

0:07:59.040 --> 0:08:03.480
<v Speaker 1>You know, logistics is really difficult and stuff can happen,

0:08:03.640 --> 0:08:07.120
<v Speaker 1>like you can be one decision away from like fucking

0:08:07.200 --> 0:08:10.600
<v Speaker 1>up your logistics. And again I don't work at Pepper mao.

0:08:10.720 --> 0:08:13.560
<v Speaker 1>I don't know them, but maybe they have, you know,

0:08:13.720 --> 0:08:16.720
<v Speaker 1>moved warehouses or whatever, and it's just caused this backlog.

0:08:17.000 --> 0:08:19.320
<v Speaker 1>And if you're getting a heap of orders, it can

0:08:19.480 --> 0:08:21.280
<v Speaker 1>throw the whole thing off. And I can speak to

0:08:21.320 --> 0:08:25.280
<v Speaker 1>this from our experience as well. At Fate, we take

0:08:25.320 --> 0:08:27.160
<v Speaker 1>a lot of pride in being able to get our

0:08:27.280 --> 0:08:30.040
<v Speaker 1>orders out really quickly, and our customers that shop with

0:08:30.160 --> 0:08:34.280
<v Speaker 1>us frequently, they know how fast the shipping is. Especially

0:08:34.360 --> 0:08:38.480
<v Speaker 1>in our Fate Society Facebook group. Our customers will place

0:08:38.520 --> 0:08:41.200
<v Speaker 1>an order, you know, at night time, and then they'll

0:08:41.200 --> 0:08:43.480
<v Speaker 1>get their shipping notification let's say the next morning, and

0:08:43.520 --> 0:08:45.680
<v Speaker 1>they'll always post in our Fate Society group being like,

0:08:45.720 --> 0:08:47.880
<v Speaker 1>oh my god, Chris Jenner works hard, but the Fate

0:08:47.920 --> 0:08:51.880
<v Speaker 1>Warehouse team works harder. And our customers always praise us

0:08:51.880 --> 0:08:54.360
<v Speaker 1>for how quickly we get our orders out. But then

0:08:54.920 --> 0:08:58.240
<v Speaker 1>let's say, for example, we do a sale, then all

0:08:58.240 --> 0:09:00.920
<v Speaker 1>of a sudden, we can't get every one's order out

0:09:00.920 --> 0:09:04.880
<v Speaker 1>the next morning because we have thousands and thousands and

0:09:05.000 --> 0:09:09.040
<v Speaker 1>thousands of orders to get through, and I notice it

0:09:09.080 --> 0:09:12.520
<v Speaker 1>within our community group. Let's say if we do a sale.

0:09:12.520 --> 0:09:14.080
<v Speaker 1>When we do a sale, it can take like up

0:09:14.120 --> 0:09:16.520
<v Speaker 1>to two weeks to get everyone's orders out from that

0:09:16.720 --> 0:09:20.320
<v Speaker 1>one sale because the volume of it is just on

0:09:20.480 --> 0:09:24.200
<v Speaker 1>another level. And then we've had people posting in our

0:09:24.200 --> 0:09:27.240
<v Speaker 1>community group to be like, where's my order? Like usually

0:09:27.480 --> 0:09:31.240
<v Speaker 1>it comes out so so quickly, but I ordered a

0:09:31.240 --> 0:09:33.920
<v Speaker 1>week ago and it's still not shipped. And it's just

0:09:33.960 --> 0:09:36.840
<v Speaker 1>because when you've got that many orders, it slows down

0:09:37.080 --> 0:09:38.120
<v Speaker 1>the whole.

0:09:38.160 --> 0:09:39.080
<v Speaker 2>The whole process.

0:09:39.160 --> 0:09:44.760
<v Speaker 1>But when doing anything like this like moving warehouses, changing softwares,

0:09:45.440 --> 0:09:48.480
<v Speaker 1>doing a sale, it's up to us as brands to

0:09:48.920 --> 0:09:54.000
<v Speaker 1>clearly communicate to our community, hey, we're doing a sale

0:09:54.440 --> 0:09:57.640
<v Speaker 1>or hey, we're moving warehouse, whatever it is, it's so

0:09:57.679 --> 0:10:02.199
<v Speaker 1>important that you communicate that to your customers to say, look,

0:10:02.360 --> 0:10:04.320
<v Speaker 1>I know we usually get the orders out really quickly,

0:10:04.440 --> 0:10:06.840
<v Speaker 1>but because we're doing a sale, you can expect it

0:10:06.920 --> 0:10:09.880
<v Speaker 1>to take anywhere from X to X for us to

0:10:09.920 --> 0:10:12.679
<v Speaker 1>get our orders out. I feel like this is a

0:10:12.720 --> 0:10:16.120
<v Speaker 1>massive doozy on Pepper Mayo's behalf, and I'm sure this

0:10:16.200 --> 0:10:19.559
<v Speaker 1>will be a massive learning curve for the founders of

0:10:19.600 --> 0:10:23.360
<v Speaker 1>Pepper Mayo. When you're doing something that's going to be

0:10:23.480 --> 0:10:26.559
<v Speaker 1>changing the logistics of your company, like they've moved warehouse

0:10:26.679 --> 0:10:30.680
<v Speaker 1>or shipping providers or whatever, it's just so important to

0:10:30.720 --> 0:10:34.120
<v Speaker 1>be transparent with your community. And I know the times

0:10:34.160 --> 0:10:38.800
<v Speaker 1>that we've moved warehouses, it's fucked, Like moving warehouses is fucked,

0:10:38.840 --> 0:10:41.679
<v Speaker 1>but we've always expressed that to our community and they

0:10:41.800 --> 0:10:44.800
<v Speaker 1>know that we're moving, you know. And then it's important

0:10:44.840 --> 0:10:48.400
<v Speaker 1>to make sure our customer service team is across everything

0:10:48.480 --> 0:10:51.000
<v Speaker 1>that we're doing so that they're also giving that correct

0:10:51.040 --> 0:10:55.000
<v Speaker 1>messaging to the people that are emailing. But yeah, well

0:10:55.320 --> 0:10:59.000
<v Speaker 1>I do not envy Pepper Mayo, and I mean no

0:10:59.160 --> 0:11:02.120
<v Speaker 1>shade to them by doing this episode. But it's just

0:11:02.160 --> 0:11:04.320
<v Speaker 1>been a hot topic on social media in the last

0:11:04.400 --> 0:11:08.480
<v Speaker 1>couple of weeks and they've been absolutely under fire. I

0:11:08.520 --> 0:11:12.360
<v Speaker 1>think it's important to remember no business is perfect, and

0:11:12.440 --> 0:11:16.160
<v Speaker 1>I'm sure their intentions are good. I think the Coachella

0:11:16.240 --> 0:11:19.319
<v Speaker 1>trip being lined up with this disaster happening for them

0:11:19.440 --> 0:11:23.040
<v Speaker 1>definitely made everything a lot worse. But we all make

0:11:23.120 --> 0:11:26.640
<v Speaker 1>mistakes in our business journey and we can only learn

0:11:26.679 --> 0:11:31.360
<v Speaker 1>from them and move forward, and it's all about just

0:11:31.440 --> 0:11:35.600
<v Speaker 1>being transparent and keeping your community in the loop. They

0:11:35.640 --> 0:11:39.760
<v Speaker 1>will absolutely appreciate it, but yeah, I do not envy

0:11:39.800 --> 0:11:43.800
<v Speaker 1>the Pepper Mao team at all, and also sending my

0:11:43.920 --> 0:11:48.720
<v Speaker 1>love to their customer service team because unfortunately, when something

0:11:48.800 --> 0:11:52.200
<v Speaker 1>like this happens, they're the ones that cop it, because

0:11:52.240 --> 0:11:54.560
<v Speaker 1>they're the ones that are getting the emails off everyone

0:11:55.200 --> 0:11:58.280
<v Speaker 1>who's rightfully so upset that they haven't received their orders

0:11:58.320 --> 0:12:00.520
<v Speaker 1>or responses. But it's the team mem that are the

0:12:00.559 --> 0:12:03.600
<v Speaker 1>ones getting slammed. I can only imagine in the inbox

0:12:04.440 --> 0:12:07.360
<v Speaker 1>when the customer service team would have had nothing to

0:12:07.440 --> 0:12:10.680
<v Speaker 1>do with this disaster unfolding. They're quite literally just shown

0:12:10.720 --> 0:12:14.040
<v Speaker 1>up and doing their jobs and something's obviously gone really

0:12:14.040 --> 0:12:15.800
<v Speaker 1>wrong in the back end, and they're the ones that

0:12:15.800 --> 0:12:17.840
<v Speaker 1>are going to be copying it and the social media

0:12:17.880 --> 0:12:18.880
<v Speaker 1>team on the comments.

0:12:19.600 --> 0:12:22.160
<v Speaker 2>Oh to be a fly on the wall.

0:12:22.200 --> 0:12:26.200
<v Speaker 1>In some other workplaces. Good times, good times for her Mayo.

0:12:26.280 --> 0:12:29.560
<v Speaker 1>But from one business to another, I hope that they

0:12:30.040 --> 0:12:33.080
<v Speaker 1>have by this time, you know, rectified it, smoothed it

0:12:33.120 --> 0:12:36.160
<v Speaker 1>all out. It would have been so stressful, like, yes,

0:12:36.640 --> 0:12:39.920
<v Speaker 1>they've made a mistake and it was maybe their own fault,

0:12:40.280 --> 0:12:43.480
<v Speaker 1>but regardless, it would have been extremely stressful. I know

0:12:43.559 --> 0:12:45.680
<v Speaker 1>for a fact, I'd be fucking stressed if we couldn't

0:12:45.679 --> 0:12:47.760
<v Speaker 1>get through all of our orders and the emails were

0:12:47.760 --> 0:12:50.320
<v Speaker 1>pouring in in the thousands, you'd just be like, holy shit.

0:12:50.920 --> 0:12:53.240
<v Speaker 1>But for their sake and their team's sake, I hope

0:12:53.240 --> 0:12:55.800
<v Speaker 1>they were able to get through it, and I'm sure

0:12:55.800 --> 0:12:58.360
<v Speaker 1>they would have learned a million lessons to kind of

0:12:58.840 --> 0:13:01.599
<v Speaker 1>hopefully never have happened again, and touch Wooden, something like

0:13:01.640 --> 0:13:02.520
<v Speaker 1>this never happens to me.

0:13:03.520 --> 0:13:03.840
<v Speaker 2>Oh.

0:13:03.840 --> 0:13:06.680
<v Speaker 1>Anyway, that's all for today's bonus episode, and I'll see

0:13:06.679 --> 0:13:11.480
<v Speaker 1>you next week for My Maine