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Speaker 1: The Driver Accreditation office on Richmond Road has closed to

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Speaker 1: make way for an ambulance station that is right now

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Speaker 1: in the construction. It's on Richmond Road, as I said,

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Speaker 1: immediately west behind further down the road if you like,

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Speaker 1: behind the bus depot that has been there since the

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Speaker 1: nineteen nineties. The construction has required the accreditation one stop

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Speaker 1: shop been closed. This was the office that handled driver

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Speaker 1: accreditation for cabbys, uber drivers, bus drivers, taxi drivers obviously, cabbies,

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Speaker 1: truck drivers, anyone else who needs accreditation to drive a

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Speaker 1: road share vehicle or a heavy vehicle, including companies that

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Speaker 1: had to go and get vehicles accredited. They'd go to

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Speaker 1: Regency Park, make sure the vehicle is ticked off as

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Speaker 1: been roadworthy, and then have to go and get the

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Speaker 1: plates and everything else through the Driver Accreditation Vehicle Accreditation office. Now,

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Speaker 1: I'm told by people in the industry, no word went

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Speaker 1: out about the closure. People turning up to the office

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Speaker 1: to find the jobs had been farmed out. The services essay,

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Speaker 1: you can't even get into the site now because of

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Speaker 1: construction of the ambulance station. And up until just the

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Speaker 1: last few days there was a sign on the door

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Speaker 1: saying go to Services Essay. That was always the case

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Speaker 1: in the regions I understand for accreditation, but not the

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Speaker 1: Metro area. And it seems no one has told or

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Speaker 1: trained services essay staff. Many drivers and companies turning up

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Speaker 1: with documentation that no one in service essay knows what

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Speaker 1: to do with. They don't apparently have computer programs in

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Speaker 1: place either. And I know of one bus company manager

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Speaker 1: spending two and a half hours trying to explain to

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Speaker 1: service essay staff what to do to process one bus

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Speaker 1: he added to his fleet. I'm hoping to get them

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Speaker 1: to speak. Companies have been allocated service essay officers to

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Speaker 1: go to. One company in Adelaide's Inner South has been

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Speaker 1: told to go to the Elizabeth Service Essay office. Now

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Speaker 1: that's not going to fly for their accreditation needs. They

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Speaker 1: are going to Mitcham regardless of the advice they've been given.

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Speaker 1: There's already long waits for people in service essay centers

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Speaker 1: for a range of functions they manage without the government

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Speaker 1: looking around and asking where can we part this role?

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Speaker 1: You can only expect delays to grow if you're in

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Speaker 1: a service SSA center doing whatever you need to do there, Well,

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Speaker 1: take a book, maybe war and peace. That should be

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Speaker 1: long enough to get you through the weight or a

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Speaker 1: fully charged phone if you need to go. You recall

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Speaker 1: some years ago, if you're someone who needs accreditation to

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Speaker 1: drive for a living, as in bus driver uber cab,

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Speaker 1: there were long delays in getting the approval, and without approval,

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Speaker 1: without the accreditation, there's no work. You can't sit behind

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Speaker 1: the wheel and do your business. The Bus and Coach

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Speaker 1: Association investigating the issues for their industry. With those stories

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Speaker 1: from bus companies, I'm hoping to have them on in

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Speaker 1: the next day or two, but caves will be caught

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Speaker 1: up in this well. I've just outlined a list of

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Speaker 1: issues that have been plaguing some bus operators, certainly with

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Speaker 1: the closure of the accreditation off it's at my end

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Speaker 1: and the services that it offered to all drivers of

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Speaker 1: heavy vehicles and rideshare vehicles being farmed out the service

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Speaker 1: as Essay wondering how the cabs are fairing, and from

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Speaker 1: the Taxi Council of Essay President John Trainer on the line.

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Speaker 2: John, good morning, Good morning, Matthew, and we are in

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Speaker 2: the state of Andrey chaos because today is our movement.

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Speaker 2: We're being evicted from next door to that former center

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Speaker 2: at Mile End.

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Speaker 1: Okay, so you're still in there at the moment, but

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Speaker 1: having to.

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Speaker 2: Go on, I'm actually talking, I'm actually talking to you

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Speaker 2: from home, but right about computers or anything.

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Speaker 1: But what's been the issue with the accreditation office closing?

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Speaker 1: What's been happening for Cabby's.

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Speaker 2: Well, all the people who used to come in from

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Speaker 2: next door can't come in from next doory all because

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Speaker 2: they're scattered all over the metropolitan area with your inquiries,

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Speaker 2: and whether they get a decent response just depends on

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Speaker 2: sheared chance, just to whether the person behind the counter

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Speaker 2: of the particular service center knows anything at all about

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Speaker 2: the taxi industry or any of the special requirements.

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Speaker 1: What are you finding? What are Cabbes relaying back regarding

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Speaker 1: the changes? Has it started to buy yet, because it's

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Speaker 1: only been a short while, hasn't it relatively?

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Speaker 2: Well, that's right, but we've noticed, for example, that we've

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Speaker 2: had a drop off that we used to get one

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Speaker 2: English assessment for a week and now we don't get

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Speaker 2: any at all. Where they're going how they do an

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Speaker 2: English assessment, I mean they actually have to do what's

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Speaker 2: called an and language, literacy and numeracy, So they've got

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Speaker 2: to be able to add up money, and they have

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Speaker 2: to be able to speak English. And we're also been

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Speaker 2: seeing that people who come in to get a taxi

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Speaker 2: accreditation and they say that they've got a heavy duty license,

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Speaker 2: and I think, how the hell did they get a

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Speaker 2: heavy duty truck license to drive a semi trailer when

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Speaker 2: some of them can't speak English and they had their

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Speaker 2: wife there as an interpreter.

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Speaker 1: Does services say the place to do this? Standing at

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Speaker 1: a count.

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Speaker 2: No what we want to and we know that they

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Speaker 2: can't go exactly back to the way things were in

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Speaker 2: the past. But a few years ago wonderful person set

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Speaker 2: up the one stop shop. There was underneath the Columners

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Speaker 2: Minister and the whole idea was that all transactions be

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Speaker 2: located in the one location. So we had the Department

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Speaker 2: of Transport were next door to the Taxi Council, and

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Speaker 2: you just go backwards and forward for each particular bit

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Speaker 2: of paper. Nobody was off the road for more than

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Speaker 2: a few minutes at a time, rather than have to

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Speaker 2: sit around all day reading war and pieces, as you say,

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Speaker 2: and work perfectly. But step by step that's been gradually

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Speaker 2: broken away and it just doesn't exist anymore. And what

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Speaker 2: we want the government to do is to create something

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Speaker 2: that will replicate those procedures of having as many as

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Speaker 2: possible of the transactions conducted in the one spot.

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Speaker 1: That makes sense ultimately. I mean, I can remember back

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Speaker 1: in the day when I got my high current taxi license.

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Speaker 1: It was down at Kent Town in an office there,

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Speaker 1: but again it was the one stop shop. You go there,

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Speaker 1: you sit the test, fill out the paperwork and the

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Speaker 1: way you go and it was dedicated for it, which

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Speaker 1: to me, anybody going to services Essay now is also

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Speaker 1: going to have a room full of Cabby's truckes, bus drivers,

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Speaker 1: uber drivers wanting to renew licenses, accreditation, et cetera. And

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Speaker 1: that's just going to clog the system up for everybody. Ultimately.

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Speaker 2: Yeah, well, I don't know who to hopefully able beat

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Speaker 2: Brison the public service. They've thought up this idea of

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Speaker 2: fragmenting the word it'stom shopped that it's been an absolute disaster.

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Speaker 1: Yeah, all right, So for Cabby's not working well and

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Speaker 1: you don't see it improving in the future. Our idea,

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Speaker 1: say John, not.

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Speaker 2: In the near future, but we do hope. Well, there's

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Speaker 2: a whole there's been a big review into the texti industry.

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Speaker 2: It started with the last Labor government. The Liberal government

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Speaker 2: took it over and have been for four years without

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Speaker 2: getting anywhere, and we kept waiting to hear about this

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Speaker 2: big review and we can't change this. We can't change

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Speaker 2: that because we've got to wait until the reviews completed.

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Speaker 2: And it's like waiting for Godo. You know, it never

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Speaker 2: arrived and we're still waiting. You have heard that it

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Speaker 2: maybe sometime in the next few weeks.

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Speaker 1: Okay, John, thank you for your time. There's other issues

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Speaker 1: I want to discuss with you, but I'll leave them

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Speaker 1: for another day because I want to go to John

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Speaker 1: wheel And from the Department of Transport, Infrastructure and Transport.

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Speaker 1: Appreciate your time, John, Thank you, Matthew John Trainer, President

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Speaker 1: Taxi Council of Essay, John wheel And good morning, Good

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Speaker 1: morning matche you've heard certainly John's point of view. I

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Speaker 1: can put at least a couple of bus companies saying

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Speaker 1: delays now through the roof having to explain to service

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Speaker 1: Essay staff what to do. I guess look teething issues certainly,

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Speaker 1: but given the demand on services Essay already and you

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Speaker 1: go in now and I've been to the Mitchum office

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Speaker 1: one of the last times I went, believe it or not,

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Speaker 1: and we've only had rain recently, but it must have

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Speaker 1: been some time.

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Speaker 2: A guy.

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Speaker 1: It was raining last time I went, and it was

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Speaker 1: some months ago, so probably late last year. And because

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Speaker 1: their concierge desk is right at the door, myself and

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Speaker 1: other people waiting to get in standing in the rain

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Speaker 1: out the front. That situation rain or not is only

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Speaker 1: going to lead to longer choos, isn't it now having

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Speaker 1: everyone for accreditation turning up the services? Essay?

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Speaker 3: Yeah, Matthew, I just want to paint sort of the

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Speaker 3: first bit of the picture with the Marle end is.

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Speaker 3: You know, the government's committing about one hundred and twenty

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Speaker 3: million for a new ambulance and ambulance headquarters there, so

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Speaker 3: unfortunately was the old Transadlais building. We've had the move

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Speaker 3: out of there and the consequence of that is obviously

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Speaker 3: Taxi Council they've moved and we've assisted with them and

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Speaker 3: we've now got our mile end services a center. The

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Speaker 3: really key thing which is the improvement and we can

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Speaker 3: always improve our services. But now for the passenger transport transactions,

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Speaker 3: which was undertaken at mal End. And that's not for

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Speaker 3: heavy vehicles. It's pretty well your taxi transactions, your ride

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Speaker 3: share approvals, not heavy vehicles. And some bus, some complated,

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Speaker 3: complicated bus sort of transactions. Now that can be done

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Speaker 3: across all of our other twelve Service Essay centers across

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Speaker 3: the metropolitan area. They've always been able to be done

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Speaker 3: in the regional areas. We've got about another nine spread

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Speaker 3: across that. And the really important thing now is you know,

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Speaker 3: for someone who wants their license, they're taxing, you know,

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Speaker 3: they're at Elizabeth driving past three services A centers to

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Speaker 3: get to mile End. Now they can do those transactions across.

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Speaker 3: But for anyone that's been inconvenience, I've certainly apologized for that.

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Speaker 3: We've got over three hundred fantastic staff that work at

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Speaker 3: Service ESSA centers. You know, our call times are down

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Speaker 3: and it's really important that we do transactions. Of over

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Speaker 3: about seven million transactions Matthew, and about fifteen percent are

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Speaker 3: only the face to face one at a service ESSA center,

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Speaker 3: So you know, that's an amazing bit that a lot

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Speaker 3: of people do it online. Generally you need to come

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Speaker 3: into a Service Essa center. They're more complicated, but we'll

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Speaker 3: certainly look at where we can do any improvements. But

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Speaker 3: now this is offering choice across all of our service

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Speaker 3: essay centers rather than having to go to the one

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Speaker 3: at Myland.

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Speaker 1: Indeed, but you're taking all the people that specifically only

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Speaker 1: went to Mile End and adding them to existing service

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Speaker 1: essay centers, which only leads to longer queues.

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Speaker 3: Well, obviously the staff that we're at Mylen, we've distributed

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Speaker 3: them back out to those other service essay centers. We've

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Speaker 3: done a range of training for the people in there.

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Speaker 3: And what I do know is our transaction times at

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Speaker 3: service essay centers, and the government last year actually opened

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Speaker 3: a service some essay centers on Saturdays as well. But

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Speaker 3: our average wait times at a service essay and I

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Speaker 3: do say average, you know, that's around about twelve minutes.

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Speaker 3: And I do understand that generally some of these space

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Speaker 3: to face transactions can be complicated for if it ones

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Speaker 3: may take longer. But our team are dedicated staff to

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Speaker 3: a fantastic job and we'll certainly want to take feedback

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Speaker 3: for industry. Industry have been asking for this, Matthew to

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Speaker 3: be able to do it at any service essay center

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Speaker 3: but anywhere where we can take their feedback and look

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Speaker 3: for improvements. Happy to take that on board. Matting, Did

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Speaker 3: you let.

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Speaker 1: Them know in advance that mylin would be closing or

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Speaker 1: just relying on the big signs on the fence out

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Speaker 1: the front.

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Speaker 3: No, it's certainly important. You know, we've done things in newsletters.

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Speaker 3: We obviously had noticed it at the service essay center itself.

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Speaker 3: We did some push out messaging as well. You know,

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Speaker 3: it's like a lot of things matter, you know, sometimes

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Speaker 3: people don't read a sign or whatever. But we did

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Speaker 3: notify it. But now the beauty of it is it's

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Speaker 3: spread across all of the state. Now you can do

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Speaker 3: these transactions across all these service essay centers in the

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Speaker 3: metropolitan Adelaide area.

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Speaker 1: You recall the time, John, going back some years now,

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Speaker 1: where there were delays in processing accreditations for drivers and

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Speaker 1: particularly bus drivers. We were inundated here at five Double

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Speaker 1: A and Cabby's two and Uber drivers saying we just

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Speaker 1: can't work. We've got to take annual leave because our

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Speaker 1: accreditation hasn't come through. We put it through weeks ago.

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Speaker 1: It's taking forever and the department had to try and

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Speaker 1: expedite it. But it took about three to six months

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Speaker 1: for that backlog to clear. It wasn't taking that long

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Speaker 1: per individual, but by the time the department got on

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Speaker 1: top of it, it was a very long period. Are

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Speaker 1: you willing to say today that situation won't develop again

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Speaker 1: that as a result of this change, people who rely

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Speaker 1: on accreditation to earn an income won't be losing that

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Speaker 1: as a result of these changes.

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Speaker 3: Matthew, We're confident in our processes at our service essay centers.

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Speaker 3: What I can say is when people are applying for license,

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Speaker 3: they can be complicated. Sometimes people don't bring in all

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Speaker 3: the right paperwork and those sort of issues that can

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Speaker 3: complicate things. You know, we had an inundation of a

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Speaker 3: changeover of people applying for these licenses, you know, just

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Speaker 3: through things through COVID and all the rest of it.

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Speaker 3: But I'm confident the service Essay team, you know, those

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Speaker 3: over three hundred men and women who do a great

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Speaker 3: job every day face a lot of customers. They'll get

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Speaker 3: on top of it. But if we need to to

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Speaker 3: implement any new processes or look at something different, we're

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Speaker 3: happy to take that on board.

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Speaker 1: Matching all right, Well, Service say officers open on weekends

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Speaker 1: on Saturdays because gosh, I reckon they need to.

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Speaker 3: Yeah, we we you know, the government introduced back there's

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Speaker 3: about six centers that's Elizabeth Marion, mid Bried Prospect and

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Speaker 3: Sea said, we've opened them on Saturdays. You know, that's

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Speaker 3: been a great lot of success and we're pleased that

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Speaker 3: we got that. Those service essay centers open. But you know,

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Speaker 3: we've got twelve across the metropolitan area, nine across the

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Speaker 3: regional areas. And you know, now particularly in that passenger

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Speaker 3: transport transactions, they can do that at any of those

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Speaker 3: service esday centers.

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Speaker 1: Now, all those other ones open too though, because as

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Speaker 1: I say, I think you need it. The demand is there.

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Speaker 1: You keep adding services to services essay. I guess that's

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Speaker 1: the idea. But then you've got to give people the

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Speaker 1: chance to go in.

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Speaker 3: Yeah, Matthew, but like I said before, you know, we

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Speaker 3: do over just over seven million transactions a year. Only

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Speaker 3: fifteen percent of those are done in our service essay centers.

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Speaker 3: It's quite a small amount, but like I said, anything

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Speaker 3: we need to do to make sure we're providing the

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Speaker 3: best service we can at our service essay centers. Happy

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Speaker 3: to take those comments back on board and talk to

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Speaker 3: the government around any proposals that they might want to

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Speaker 3: put forward.

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Speaker 1: All right, John, will and appreciate your time. Thank you.

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Speaker 3: Thanks Matthive.

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Speaker 1: The Bus and Coach Association have got back to me.

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Speaker 1: They say yes, there have been problems. They're working with

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Speaker 1: services essay, they're happy with how it's situated at the moment,

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Speaker 1: working with bus companies to make sure there are no problems.