1 00:00:04,160 --> 00:00:06,800 Speaker 1: Hi, I'm Britney Saunders, and welcome to big Business, the 2 00:00:06,840 --> 00:00:10,240 Speaker 1: place where business is far from boring. And today Xander 3 00:00:10,400 --> 00:00:14,600 Speaker 1: is mouthing and cofying what I'm saying. And today I'm 4 00:00:14,640 --> 00:00:20,040 Speaker 1: recording on gaddigul Land. Now I somehow managed to start 5 00:00:20,079 --> 00:00:23,520 Speaker 1: a business from the garage underneath my house. Sander is 6 00:00:23,800 --> 00:00:28,640 Speaker 1: mouthing everything that I'm saying. I managed to start an empire. 7 00:00:28,720 --> 00:00:30,760 Speaker 1: What did I say a business? Oh my god, this 8 00:00:30,800 --> 00:00:36,040 Speaker 1: has all gone wrong. Say this stop. Look, let's just 9 00:00:36,120 --> 00:00:39,680 Speaker 1: skip the intro and get straight into the episode. By 10 00:00:39,720 --> 00:00:41,720 Speaker 1: the way, did you know that I record my intro 11 00:00:41,880 --> 00:00:44,040 Speaker 1: every single time I reckon? People would think that it's 12 00:00:44,040 --> 00:00:47,640 Speaker 1: pre recorded, but I say it every time anyway. Blah 13 00:00:47,680 --> 00:00:50,200 Speaker 1: blah blah blah blah. Let's skip through the intro. Today. 14 00:00:50,440 --> 00:00:52,760 Speaker 1: I am here to answer a question that someone sent 15 00:00:52,800 --> 00:00:55,960 Speaker 1: to me on Instagram, and they have asked, can I 16 00:00:56,040 --> 00:01:00,600 Speaker 1: please give them a rundown on the entire structure of Fate, 17 00:01:00,760 --> 00:01:03,600 Speaker 1: every single employee and what their title is and what 18 00:01:03,600 --> 00:01:06,080 Speaker 1: their role is. And oh my god, this is a challenge, 19 00:01:06,240 --> 00:01:09,440 Speaker 1: but it's a challenge that I'm up for. So without 20 00:01:09,480 --> 00:01:12,480 Speaker 1: further ado, let's just get straight into it, and thank 21 00:01:12,520 --> 00:01:15,600 Speaker 1: you to everyone that's sent through like questions or scenarios 22 00:01:15,600 --> 00:01:19,199 Speaker 1: because I love, actually, you know, making podcasts that people 23 00:01:19,240 --> 00:01:22,080 Speaker 1: want to hear, like the Juicy Stuff. I got this 24 00:01:22,200 --> 00:01:26,160 Speaker 1: question from Lucy Shout out to you, Lucy. It was 25 00:01:26,400 --> 00:01:29,720 Speaker 1: three question boxes in a row. Okay, number one, can 26 00:01:29,760 --> 00:01:32,440 Speaker 1: you do a breakdown of all of the different roles 27 00:01:32,520 --> 00:01:36,199 Speaker 1: your employees have in your company, like what roles slash 28 00:01:36,240 --> 00:01:39,800 Speaker 1: titles they have and what their responsibilities are, from the 29 00:01:39,880 --> 00:01:42,520 Speaker 1: role of the CEO all the way through to casual 30 00:01:42,600 --> 00:01:46,920 Speaker 1: floor staff in the retail stores. It's so interesting. I 31 00:01:47,120 --> 00:01:50,040 Speaker 1: never would have thought to do an episode like this, 32 00:01:50,480 --> 00:01:53,600 Speaker 1: but I will gladly run you through kind of the 33 00:01:53,640 --> 00:01:57,080 Speaker 1: structure of fate and where we are today. I think 34 00:01:57,080 --> 00:02:00,680 Speaker 1: it's really interesting to talk about because not that long 35 00:02:00,720 --> 00:02:03,960 Speaker 1: ago there was no structure at all. There was barely 36 00:02:04,000 --> 00:02:07,200 Speaker 1: any staff. And now I don't want to say it's 37 00:02:07,280 --> 00:02:11,440 Speaker 1: like a pyramid where like the top dogs are at 38 00:02:11,440 --> 00:02:13,880 Speaker 1: the top and it scales down, but I guess now 39 00:02:13,960 --> 00:02:17,120 Speaker 1: there is like a formation. There's a tree kind of thing, 40 00:02:17,120 --> 00:02:20,120 Speaker 1: and there's branches coming off every single bit of the tree, 41 00:02:20,200 --> 00:02:23,320 Speaker 1: and there's teams and people in charge of others and 42 00:02:23,800 --> 00:02:26,840 Speaker 1: it's happened so quickly, like especially in the last like 43 00:02:26,880 --> 00:02:28,720 Speaker 1: two to three years. I want to say before that 44 00:02:29,840 --> 00:02:31,959 Speaker 1: I kind of just had like a small bunch of 45 00:02:32,000 --> 00:02:34,840 Speaker 1: people working for me, and we were all just massive 46 00:02:34,880 --> 00:02:37,280 Speaker 1: all rounders, like going from one side of the business 47 00:02:37,360 --> 00:02:40,760 Speaker 1: to the other. And now it's all super duper refined. 48 00:02:40,840 --> 00:02:43,560 Speaker 1: So I'd be more than happy to share all of 49 00:02:43,560 --> 00:02:45,360 Speaker 1: the roles in our company. And you know what, this 50 00:02:45,440 --> 00:02:47,360 Speaker 1: is a big question for you to ask me, what 51 00:02:47,440 --> 00:02:50,600 Speaker 1: are their exact titles, because some I don't know the 52 00:02:50,720 --> 00:02:54,799 Speaker 1: actual one hundred percent wording. But I'll explain and you'll see. 53 00:02:55,320 --> 00:02:57,840 Speaker 1: So let's start. I don't want to say let's start 54 00:02:57,840 --> 00:03:00,280 Speaker 1: at the top, because I don't want this to sound 55 00:03:00,360 --> 00:03:03,240 Speaker 1: like an MLM or anything, but let's start at the 56 00:03:03,240 --> 00:03:04,760 Speaker 1: top of the tree. I guess we're gonna call it 57 00:03:04,760 --> 00:03:07,919 Speaker 1: a tree because it's not a fucking pyramid. Okay, So 58 00:03:08,040 --> 00:03:10,600 Speaker 1: the top of the tree is me. So I'm the 59 00:03:10,600 --> 00:03:13,880 Speaker 1: one hundred percent owner of Fate, which is so cool 60 00:03:13,919 --> 00:03:16,720 Speaker 1: to say as a female. If I don't say so myself, 61 00:03:17,080 --> 00:03:20,200 Speaker 1: I own one hundred percent of Fate. Poor Aj doesn't 62 00:03:20,240 --> 00:03:22,400 Speaker 1: have a stake, but he's been with me long enough 63 00:03:22,440 --> 00:03:24,680 Speaker 1: that it is his as well. And people always say, 64 00:03:24,680 --> 00:03:27,240 Speaker 1: I love how you always refer it, refer to fate 65 00:03:27,280 --> 00:03:29,760 Speaker 1: as we and you always include Aj. And that's because 66 00:03:29,800 --> 00:03:33,360 Speaker 1: AJ runs this business with me. So my official title 67 00:03:33,520 --> 00:03:38,400 Speaker 1: is founder and CEO of the company. And I mean, 68 00:03:38,440 --> 00:03:40,400 Speaker 1: I don't know if I've already done an episode about 69 00:03:40,440 --> 00:03:42,040 Speaker 1: like what I do. I think there is an episode, 70 00:03:42,080 --> 00:03:43,800 Speaker 1: so I won't go too much into what I do. 71 00:03:43,840 --> 00:03:45,680 Speaker 1: I'm sure a lot of you know what I do. 72 00:03:46,120 --> 00:03:49,240 Speaker 1: But my job essentially is to keep the business moving forward. 73 00:03:49,640 --> 00:03:53,800 Speaker 1: That is my number one priority is move the business 74 00:03:53,840 --> 00:03:57,960 Speaker 1: forward in shure we don't fall behind. Grow Grow Grow, 75 00:03:58,320 --> 00:04:02,200 Speaker 1: And for a CEO, I actually do a lot and 76 00:04:02,280 --> 00:04:04,600 Speaker 1: speaking with other business owners, like on this pod and 77 00:04:04,640 --> 00:04:06,800 Speaker 1: when we're off air, like it kind of makes me realize, 78 00:04:06,800 --> 00:04:09,560 Speaker 1: holy shit, Like I'm so involved in areas that I 79 00:04:09,600 --> 00:04:12,520 Speaker 1: guess a lot of other CEOs wouldn't be. But yeah, 80 00:04:12,560 --> 00:04:15,160 Speaker 1: my main roles are to keep the business moving forward. 81 00:04:15,200 --> 00:04:18,560 Speaker 1: I work very closely with our marketing team across our 82 00:04:18,600 --> 00:04:22,560 Speaker 1: social media campaigns, our photo shoots, as well as designing 83 00:04:22,600 --> 00:04:26,440 Speaker 1: our collections. I'm also our head stock buyer, which is wild, 84 00:04:26,480 --> 00:04:28,400 Speaker 1: but it's just one of those jobs. That I feel 85 00:04:28,400 --> 00:04:30,400 Speaker 1: like I just know how to do the best. I'll 86 00:04:30,400 --> 00:04:32,920 Speaker 1: probably give it up one day, though not give it up, 87 00:04:32,920 --> 00:04:36,560 Speaker 1: but you know, get some more help with it. And 88 00:04:36,640 --> 00:04:39,560 Speaker 1: I just really oversee the day to day operations of 89 00:04:39,600 --> 00:04:43,080 Speaker 1: our business. I work closely with all of our managers, 90 00:04:44,600 --> 00:04:47,000 Speaker 1: and I work close with our people and culture coordinator, 91 00:04:47,000 --> 00:04:50,120 Speaker 1: which I'll get onto. I just work really closely with 92 00:04:50,200 --> 00:04:53,200 Speaker 1: I guess the main parts of the tree so that 93 00:04:53,279 --> 00:04:55,520 Speaker 1: they are doing well in their jobs so they can 94 00:04:55,560 --> 00:04:58,159 Speaker 1: look after the rest of the branches. I don't know 95 00:04:58,200 --> 00:05:00,839 Speaker 1: why I'm referring to this as a T three with branches, 96 00:05:00,880 --> 00:05:02,280 Speaker 1: but that's the way I want to go about it. 97 00:05:02,480 --> 00:05:05,479 Speaker 1: Dragon That's fine. How else do I fucking describe it? 98 00:05:05,480 --> 00:05:09,480 Speaker 1: I don't know food chain hierarchy. I don't want to 99 00:05:09,560 --> 00:05:11,640 Speaker 1: say it's like a hierarchy, so instead I'm saying fate 100 00:05:11,720 --> 00:05:13,599 Speaker 1: is a big treat. Okay. So I'm at the top 101 00:05:13,640 --> 00:05:16,279 Speaker 1: of the tree. Then you've got AJ, who is by 102 00:05:16,520 --> 00:05:22,080 Speaker 1: my side. AJ's official title is actually CFO, so he's 103 00:05:22,080 --> 00:05:28,680 Speaker 1: the chief financial Officer. I was gonna say organizer. So 104 00:05:28,720 --> 00:05:32,360 Speaker 1: AJ's a CFO. One huge part of his role is 105 00:05:32,440 --> 00:05:35,080 Speaker 1: looking at our finances, so he works really closely with 106 00:05:35,120 --> 00:05:39,440 Speaker 1: our accountant. We have an accountant as well, but AJ's 107 00:05:39,480 --> 00:05:42,600 Speaker 1: job is to look at the numbers, so he is 108 00:05:42,640 --> 00:05:45,360 Speaker 1: always looking at our daily sales. We have a lot 109 00:05:45,400 --> 00:05:48,640 Speaker 1: of company cards and we have a lot of transactions 110 00:05:48,720 --> 00:05:51,440 Speaker 1: that go on those company cards every single day. Because 111 00:05:51,480 --> 00:05:54,960 Speaker 1: we are a product based business and we have retail stores, 112 00:05:54,960 --> 00:05:57,279 Speaker 1: we have physical things, we have a warehouse, so you 113 00:05:57,320 --> 00:05:59,840 Speaker 1: can only begin to imagine how much money we spend 114 00:06:00,040 --> 00:06:03,840 Speaker 1: every day making our business run. On packaging, on our stock, 115 00:06:04,080 --> 00:06:06,400 Speaker 1: on supplies for our store. Like there's so much that 116 00:06:06,440 --> 00:06:09,800 Speaker 1: we buy every single day. And it's AJ's job to 117 00:06:10,320 --> 00:06:14,400 Speaker 1: consolidate all of our daily transaction so he sees them 118 00:06:14,440 --> 00:06:17,200 Speaker 1: come through on our software and he puts them all 119 00:06:17,200 --> 00:06:20,360 Speaker 1: in different areas, like consolidates them, which then makes our 120 00:06:21,040 --> 00:06:24,880 Speaker 1: accountant's job easier. And he just makes sure that you 121 00:06:24,880 --> 00:06:27,800 Speaker 1: know we're making more than we're spending and that the 122 00:06:27,839 --> 00:06:31,919 Speaker 1: business is like financially in a good position. As well 123 00:06:31,960 --> 00:06:35,919 Speaker 1: as doing that, Aj also does all of our staff pay. 124 00:06:36,240 --> 00:06:38,080 Speaker 1: I used to do that job and I gave it 125 00:06:38,120 --> 00:06:40,920 Speaker 1: to him, I think last year, So he processes our 126 00:06:40,960 --> 00:06:43,440 Speaker 1: pays every week. We pay our staff weekly, so it's 127 00:06:43,480 --> 00:06:45,680 Speaker 1: a once a week job for AJ, and it's quite 128 00:06:45,680 --> 00:06:48,280 Speaker 1: a big one because there's so many employees now, like 129 00:06:48,480 --> 00:06:51,640 Speaker 1: well over sixty. And he also does all of our 130 00:06:51,800 --> 00:06:54,719 Speaker 1: tax payments, so like every quarter, there's so many tax 131 00:06:54,720 --> 00:06:57,120 Speaker 1: bills to pay. Every six months every year we get 132 00:06:57,200 --> 00:07:00,320 Speaker 1: huge tax bills, so he pays all of those. And 133 00:07:00,480 --> 00:07:03,720 Speaker 1: also he just runs the business with me. Like everything 134 00:07:03,760 --> 00:07:06,600 Speaker 1: that I'm doing, AJ's doing. He doesn't help us write 135 00:07:06,680 --> 00:07:10,600 Speaker 1: stock orders or design clothes or try on samples, but 136 00:07:10,760 --> 00:07:13,720 Speaker 1: he just does everything that I do as well. He 137 00:07:13,760 --> 00:07:17,640 Speaker 1: also plays a pretty big role in the warehouse, just 138 00:07:17,720 --> 00:07:21,960 Speaker 1: sorting out the warehouse, not really working closely with our staff, 139 00:07:22,480 --> 00:07:24,640 Speaker 1: but more so just the bigger things in the warehouse, 140 00:07:24,760 --> 00:07:28,480 Speaker 1: like the organization all those huge industrial racks that we have. 141 00:07:28,760 --> 00:07:30,680 Speaker 1: Like AJ is the only one in our warehouse that 142 00:07:30,760 --> 00:07:34,400 Speaker 1: has a license to drive our big forklift. It's fucking scary. 143 00:07:34,440 --> 00:07:36,000 Speaker 1: I don't think I want anyone else to drive it. 144 00:07:36,040 --> 00:07:38,840 Speaker 1: I wouldn't and it takes like two days to get 145 00:07:38,880 --> 00:07:40,880 Speaker 1: your license, so fuck that he can be the only 146 00:07:40,880 --> 00:07:43,600 Speaker 1: one that drives. Gregory that's the name of the forklift, 147 00:07:43,600 --> 00:07:45,840 Speaker 1: in case anyone was wondering. So that's the next person 148 00:07:45,920 --> 00:07:49,120 Speaker 1: in the tree of fate, Gregory the forklift. No, I'm 149 00:07:49,200 --> 00:07:52,720 Speaker 1: just joking, but we do have two forklifts. One name 150 00:07:52,880 --> 00:07:56,040 Speaker 1: greg one name Flossi in case anyone was wondering, and 151 00:07:56,080 --> 00:07:58,960 Speaker 1: Flossy anyone can drive because you just push her around, 152 00:07:59,040 --> 00:08:01,520 Speaker 1: you don't need to sit on it. Then I guess 153 00:08:01,560 --> 00:08:03,640 Speaker 1: moving on. There's a bunch of people that kind of 154 00:08:03,680 --> 00:08:06,480 Speaker 1: work hand in hand. We have m who is our 155 00:08:06,560 --> 00:08:12,080 Speaker 1: general manager. She's currently off on paid parental leave Matt leave. Yeah, 156 00:08:12,120 --> 00:08:18,560 Speaker 1: what is it called matt leave now, it's not parental leave? Yeah, neither. 157 00:08:18,680 --> 00:08:20,120 Speaker 1: Who knows how long she's going to be off for 158 00:08:20,200 --> 00:08:22,520 Speaker 1: a year. Maybe I caught up with her on the 159 00:08:22,560 --> 00:08:24,600 Speaker 1: weekend and she's like, I'm already ready to come back. 160 00:08:25,160 --> 00:08:28,840 Speaker 1: It's been like two months, not even an EM's job 161 00:08:29,040 --> 00:08:33,760 Speaker 1: is essentially to be the glue between everyone in the company. 162 00:08:34,280 --> 00:08:38,920 Speaker 1: She is just like the middleman for every department in 163 00:08:38,960 --> 00:08:41,200 Speaker 1: our business, from retail all the way through to marketing, 164 00:08:41,200 --> 00:08:43,560 Speaker 1: all the way through to the warehouse. She is just 165 00:08:43,679 --> 00:08:47,319 Speaker 1: ensuring that everyone is happy and that everyone is doing 166 00:08:47,360 --> 00:08:50,360 Speaker 1: their job like they're supposed to. She's also the one 167 00:08:50,400 --> 00:08:53,480 Speaker 1: that has to have tough conversations if they ever need 168 00:08:53,520 --> 00:08:56,440 Speaker 1: to happen, if someone needs to be given a warning, 169 00:08:56,520 --> 00:08:59,040 Speaker 1: or if someone has done something wrong, if there's misconduct 170 00:08:59,040 --> 00:09:02,080 Speaker 1: in the workplace, m is the one that is responsible 171 00:09:02,120 --> 00:09:05,120 Speaker 1: for doing that, and she's responsible for doing all of 172 00:09:05,160 --> 00:09:09,080 Speaker 1: our daft reviews, So we have reviews every three months 173 00:09:09,080 --> 00:09:11,840 Speaker 1: and then every six months and three three three three three, 174 00:09:13,200 --> 00:09:17,640 Speaker 1: and just big things as well, like company reviews. She's 175 00:09:17,720 --> 00:09:20,200 Speaker 1: just like the glue in the company and just ensures 176 00:09:20,200 --> 00:09:22,360 Speaker 1: that everyone's doing the right thing at all times, and 177 00:09:22,360 --> 00:09:24,760 Speaker 1: she's just there to jump in and help out no 178 00:09:24,800 --> 00:09:27,560 Speaker 1: matter what it is. The way that em got her 179 00:09:27,640 --> 00:09:31,440 Speaker 1: job she reached out to me on LinkedIn a couple 180 00:09:31,480 --> 00:09:33,720 Speaker 1: of years back, and I get messages all the time 181 00:09:33,720 --> 00:09:35,920 Speaker 1: from people asking can I come and work for you? 182 00:09:36,320 --> 00:09:39,120 Speaker 1: And if someone DMS me or anything along those lines 183 00:09:39,160 --> 00:09:40,880 Speaker 1: and just says can I have a job, I'm like, 184 00:09:41,040 --> 00:09:42,840 Speaker 1: You're never gonna have a job because of the way 185 00:09:42,840 --> 00:09:46,160 Speaker 1: that you just wrote that message. I know that's really savage. 186 00:09:46,520 --> 00:09:49,880 Speaker 1: But if you're gonna send someone a DM on LinkedIn 187 00:09:49,960 --> 00:09:52,360 Speaker 1: or Instagram or like, Instagram's a number one place that 188 00:09:52,360 --> 00:09:54,720 Speaker 1: I'll always get a DM. Don't just write to the 189 00:09:54,760 --> 00:09:57,080 Speaker 1: CEO of a company. Can I have a job, or 190 00:09:57,120 --> 00:09:59,240 Speaker 1: can I come and work with you? Because you've instantly 191 00:09:59,480 --> 00:10:02,520 Speaker 1: like just shot yourself in the foot. I know that 192 00:10:02,559 --> 00:10:07,320 Speaker 1: sounds really like brutal, but it's true, Like that's so unprofessional, 193 00:10:07,559 --> 00:10:09,800 Speaker 1: like can I come and work with you? Fun fact, 194 00:10:10,480 --> 00:10:13,640 Speaker 1: I went for a job interview once with m you 195 00:10:13,800 --> 00:10:17,280 Speaker 1: did and she didn't hire me. Oh you bitch. M 196 00:10:18,200 --> 00:10:21,600 Speaker 1: so m our general manager. So her jobs change a lot. 197 00:10:21,679 --> 00:10:24,320 Speaker 1: So she's been at Fate for maybe two years, and 198 00:10:24,360 --> 00:10:26,200 Speaker 1: her message stood out to me because it was so 199 00:10:26,240 --> 00:10:28,720 Speaker 1: professional and i'd be able to go back and find it. 200 00:10:28,760 --> 00:10:30,600 Speaker 1: Maybe I'll do a bonus episode and read it out 201 00:10:30,640 --> 00:10:32,640 Speaker 1: and kind of tell the story. But she reached out 202 00:10:32,679 --> 00:10:34,440 Speaker 1: and just said, look, I'm just shooting my shot. She'd 203 00:10:34,440 --> 00:10:36,440 Speaker 1: worked in Sydney in the Central Coast for so many 204 00:10:36,520 --> 00:10:39,920 Speaker 1: years and had amazing experience, like in management sort of levels, 205 00:10:40,160 --> 00:10:42,880 Speaker 1: and she just said, I'm moving home to Newcastle. I 206 00:10:42,960 --> 00:10:45,079 Speaker 1: just wanted to like put the feelers out there if 207 00:10:45,120 --> 00:10:48,120 Speaker 1: anything ever comes up that would be of interest, like 208 00:10:48,160 --> 00:10:50,240 Speaker 1: I'd just love to be considered. Kind of thing. I 209 00:10:50,240 --> 00:10:52,360 Speaker 1: don't know what it was, but like the universe told me, 210 00:10:52,400 --> 00:10:55,080 Speaker 1: I need to talk to this girl. So I talked 211 00:10:55,080 --> 00:10:57,000 Speaker 1: to her. And after I spoke to her for like 212 00:10:57,040 --> 00:10:59,320 Speaker 1: I don't know however long it was half an hour, 213 00:11:00,000 --> 00:11:01,599 Speaker 1: didn't have any jobs going at the moment, fate was 214 00:11:01,600 --> 00:11:04,440 Speaker 1: still relatively small. This was only like two years ago. 215 00:11:05,440 --> 00:11:07,680 Speaker 1: I just hung up that call and I said, I 216 00:11:07,720 --> 00:11:09,320 Speaker 1: need to give her a job, Like I need to 217 00:11:09,400 --> 00:11:12,079 Speaker 1: make a job for her. So I said, fuck it, 218 00:11:12,160 --> 00:11:13,520 Speaker 1: called her back, I said, I want to make a 219 00:11:13,600 --> 00:11:16,680 Speaker 1: job for you. And the rest is literally history. She 220 00:11:16,720 --> 00:11:20,080 Speaker 1: came on board and we didn't know what her role 221 00:11:20,160 --> 00:11:22,120 Speaker 1: really was. We were just going to kind of make 222 00:11:22,120 --> 00:11:24,440 Speaker 1: it up as we went, but we saw her coming 223 00:11:24,480 --> 00:11:27,240 Speaker 1: in kind of like managing and you know, helping teams 224 00:11:27,280 --> 00:11:30,360 Speaker 1: and staff development and growth. And then yeah, fast forward 225 00:11:30,360 --> 00:11:33,600 Speaker 1: two years and she stepped into like a more structured 226 00:11:33,679 --> 00:11:36,120 Speaker 1: role of being the GM. And the rest is history. 227 00:11:36,640 --> 00:11:38,000 Speaker 1: But I'll do it. I might even get her on 228 00:11:38,040 --> 00:11:40,679 Speaker 1: for an episode. Maybe while she's on leave, we'll get 229 00:11:40,720 --> 00:11:43,959 Speaker 1: her in. Because she's saying she's already keen. She's like, 230 00:11:44,000 --> 00:11:45,880 Speaker 1: if you ever need any help with anything, I'm like, em, 231 00:11:45,920 --> 00:11:48,040 Speaker 1: you are on leave. Fuck off. She's like, yeah, but 232 00:11:48,120 --> 00:11:55,320 Speaker 1: I'm happy to help. Then we have two people who 233 00:11:55,520 --> 00:11:58,520 Speaker 1: are Shane and another m Holy shit, We've got so 234 00:11:58,559 --> 00:12:00,920 Speaker 1: many Emily's in our company, Like I'm going to have 235 00:12:00,960 --> 00:12:03,839 Speaker 1: to start banning the name Emily. But anyway, you should 236 00:12:03,880 --> 00:12:06,680 Speaker 1: make a piece of fake clothing called the Emily. Oh, 237 00:12:06,760 --> 00:12:09,400 Speaker 1: we need to. Honestly, we've got three ms in our 238 00:12:09,400 --> 00:12:12,920 Speaker 1: head office. You've got a Zander piece of clothing. Yeah, 239 00:12:12,960 --> 00:12:15,640 Speaker 1: we do not named after you, but you can, Ah, 240 00:12:15,720 --> 00:12:18,679 Speaker 1: I do you. So then the next part of the 241 00:12:18,720 --> 00:12:22,439 Speaker 1: tree who work closely with M, the general manager, is 242 00:12:22,480 --> 00:12:27,240 Speaker 1: another M and Shana So M is our people and 243 00:12:27,280 --> 00:12:31,960 Speaker 1: culture coordinator and Shanay I don't know her exact title 244 00:12:32,040 --> 00:12:34,880 Speaker 1: people in Culture assistant. I can't be one hundred percent sure. 245 00:12:34,920 --> 00:12:37,640 Speaker 1: So there's so many titles in the company. They work 246 00:12:38,240 --> 00:12:40,720 Speaker 1: quite literally in that field of our business, the people 247 00:12:40,920 --> 00:12:44,040 Speaker 1: and the culture. We have grown so much over the 248 00:12:44,080 --> 00:12:47,160 Speaker 1: last year that there's never not a week like there's 249 00:12:47,200 --> 00:12:49,400 Speaker 1: never a week where we're not hiring someone new for 250 00:12:49,559 --> 00:12:53,720 Speaker 1: some location in our business. The hiring became so much 251 00:12:54,200 --> 00:12:56,760 Speaker 1: for our general manager M, that we literally now have 252 00:12:56,800 --> 00:13:01,440 Speaker 1: two people in that people's side of our business. And M, 253 00:13:01,480 --> 00:13:04,400 Speaker 1: who is a people and culture coordinator. She has like 254 00:13:05,240 --> 00:13:08,040 Speaker 1: a strong work background. She came from working at a 255 00:13:08,160 --> 00:13:10,960 Speaker 1: law firm I hope they all don't mind me saying 256 00:13:11,000 --> 00:13:13,880 Speaker 1: these things, but I'm just out here like boasting about 257 00:13:13,960 --> 00:13:17,400 Speaker 1: my staff. So Em and Shanay, those two works side 258 00:13:17,400 --> 00:13:21,559 Speaker 1: by side every day. They are responsible for all the hiring, 259 00:13:21,840 --> 00:13:26,040 Speaker 1: putting up our ads, filtering through applicants, shortlisting applicants, contacting 260 00:13:26,040 --> 00:13:29,320 Speaker 1: them for interviews, locking things in. Schnee is also really 261 00:13:29,360 --> 00:13:32,400 Speaker 1: involved with the logistical side of hiring. So for example, 262 00:13:32,400 --> 00:13:34,600 Speaker 1: when we're doing a new store, there'll be a lot 263 00:13:34,600 --> 00:13:37,200 Speaker 1: of travel involved. There'll be flights, there'll be accommodation that 264 00:13:37,280 --> 00:13:40,240 Speaker 1: we need. So Shane is all over that kind of stuff, 265 00:13:40,559 --> 00:13:42,360 Speaker 1: and that's kind of the area that they're in the 266 00:13:42,360 --> 00:13:46,800 Speaker 1: business is just people, procedures, culture, hiring and all that 267 00:13:47,000 --> 00:13:50,679 Speaker 1: fun stuff. So we have our marketing team who is 268 00:13:50,760 --> 00:13:53,920 Speaker 1: led by Kim. Kim has been with us for maybe 269 00:13:53,960 --> 00:13:55,920 Speaker 1: three and a half years now, and I like to 270 00:13:55,960 --> 00:13:57,640 Speaker 1: say that she's been there since the beginning of Fate, 271 00:13:57,679 --> 00:14:00,079 Speaker 1: because to me, Fate started like three years ago. The 272 00:14:00,120 --> 00:14:02,440 Speaker 1: couple of years before that was just me fucking around. 273 00:14:03,720 --> 00:14:06,200 Speaker 1: So Kim started as our social media assistant, has built 274 00:14:06,200 --> 00:14:08,640 Speaker 1: her way up into being our brand manager. Is that 275 00:14:08,760 --> 00:14:10,920 Speaker 1: a title? Fuck? I don't know. There's so many titles. 276 00:14:10,960 --> 00:14:13,480 Speaker 1: But Kim's like our brand and marketing manager and she 277 00:14:13,600 --> 00:14:20,360 Speaker 1: oversees all things marketing, social media campaigns, EDM, which is 278 00:14:20,400 --> 00:14:23,720 Speaker 1: like your email marketing and everything in between. So Kim 279 00:14:23,760 --> 00:14:27,360 Speaker 1: oversees all of that. Then we have our social media team, 280 00:14:27,360 --> 00:14:30,280 Speaker 1: which consists of two which is Claire and another Emily 281 00:14:30,720 --> 00:14:32,600 Speaker 1: Lady Elle. When we're in the office, I have to 282 00:14:32,600 --> 00:14:36,280 Speaker 1: go Emily W or Emily C. But then two of 283 00:14:36,320 --> 00:14:39,320 Speaker 1: the Emily's are both Emily C. I'm like bloody Hell. 284 00:14:40,000 --> 00:14:42,840 Speaker 1: Emily's a band from the workplace. So we have two 285 00:14:42,880 --> 00:14:45,680 Speaker 1: people in our social media team, Claire and Emily. One 286 00:14:45,760 --> 00:14:48,720 Speaker 1: is our social media coordinator and one is our social 287 00:14:48,760 --> 00:14:51,280 Speaker 1: media assistant. And again they just work side by side 288 00:14:51,360 --> 00:14:53,720 Speaker 1: every single day. They are the people that you see 289 00:14:53,880 --> 00:14:57,680 Speaker 1: behind our social media content. Everything you see on TikTok, 290 00:14:57,720 --> 00:15:00,920 Speaker 1: everything that you see on Instagram, that is those girls 291 00:15:01,240 --> 00:15:05,240 Speaker 1: doing their thing, working with our models that we do 292 00:15:05,280 --> 00:15:09,000 Speaker 1: shoots with. Kim will help orchestrate and organize a shoot. 293 00:15:09,400 --> 00:15:12,760 Speaker 1: Then the social media girls will be responsible for pulling 294 00:15:12,800 --> 00:15:15,120 Speaker 1: all of the looks together, doing all of the styling, 295 00:15:15,160 --> 00:15:18,520 Speaker 1: all the fun stuff. It's very glamorous, but also a 296 00:15:18,520 --> 00:15:21,800 Speaker 1: lot of hard work. Then we have Brooke, who again 297 00:15:21,840 --> 00:15:23,960 Speaker 1: I don't know her exact fucking title, it's written in 298 00:15:24,000 --> 00:15:26,240 Speaker 1: our back end somewhere, but she's like our PR and 299 00:15:26,400 --> 00:15:30,040 Speaker 1: marketing coordinator. Brook started in customer service at Fate and 300 00:15:30,080 --> 00:15:33,360 Speaker 1: has worked her way into our PR side of the business. 301 00:15:33,600 --> 00:15:36,880 Speaker 1: So she works with all of our content creators, our 302 00:15:37,000 --> 00:15:41,080 Speaker 1: influences that we have ongoing relationships with. She also has 303 00:15:41,120 --> 00:15:43,920 Speaker 1: started up our community PR list, which is in our 304 00:15:43,960 --> 00:15:47,480 Speaker 1: Fate Society group, so we work with our community members 305 00:15:47,480 --> 00:15:50,280 Speaker 1: to create content, so not just influencers, but also our 306 00:15:50,280 --> 00:15:54,840 Speaker 1: real customers. Brook has also orchestrated our entire Lucky seven 307 00:15:54,880 --> 00:15:57,760 Speaker 1: brand trip that we've done for our seventh birthday. She's 308 00:15:57,880 --> 00:16:00,280 Speaker 1: organized the event night that we're doing. If we do 309 00:16:00,320 --> 00:16:04,240 Speaker 1: any instore activations, she will orchestrate that. If we are 310 00:16:04,280 --> 00:16:06,880 Speaker 1: doing an in store VIP night, she'll organize all that, 311 00:16:06,920 --> 00:16:09,400 Speaker 1: you know, like food and decorations and all that kind 312 00:16:09,440 --> 00:16:12,640 Speaker 1: of stuff. It's really just all the fun things. If 313 00:16:12,640 --> 00:16:17,800 Speaker 1: I'm being honest, that is a super cool role. And again, 314 00:16:17,840 --> 00:16:19,840 Speaker 1: if I didn't do this job, I'd like to do 315 00:16:19,880 --> 00:16:21,800 Speaker 1: a PR kind of role as well. It is a 316 00:16:21,800 --> 00:16:24,360 Speaker 1: lot of admin and a lot of organizing, and I 317 00:16:24,400 --> 00:16:27,480 Speaker 1: know pr can like look really fun and sound really fun, 318 00:16:27,520 --> 00:16:29,840 Speaker 1: but it is a lot of admin. But that's Brooke 319 00:16:29,920 --> 00:16:34,640 Speaker 1: and that's her role. Then we have April, who everyone 320 00:16:34,760 --> 00:16:37,240 Speaker 1: knows surely by this point she's been on the pod. 321 00:16:37,600 --> 00:16:39,800 Speaker 1: April started working in our warehouse like three and a 322 00:16:39,840 --> 00:16:42,160 Speaker 1: half years ago and now she works directly with me. 323 00:16:42,360 --> 00:16:46,880 Speaker 1: So she is a brand executive for me and for Fate, 324 00:16:47,440 --> 00:16:50,000 Speaker 1: and essentially what a brand executive is. It's kind of 325 00:16:50,040 --> 00:16:52,720 Speaker 1: like a fancy way of saying, like a PA if 326 00:16:52,760 --> 00:16:54,840 Speaker 1: I'm being honest, but I don't know. I don't ever 327 00:16:54,840 --> 00:16:57,360 Speaker 1: want to call someone my assistant. But April is just 328 00:16:57,480 --> 00:17:00,240 Speaker 1: like my what is it like bat so i'd kick you. Yeah, 329 00:17:00,240 --> 00:17:03,520 Speaker 1: that's the word I was looking for. April is my sidekick. 330 00:17:03,960 --> 00:17:07,680 Speaker 1: So April's role is just to keep me moving forward 331 00:17:07,880 --> 00:17:11,439 Speaker 1: as my own person in terms of my content and 332 00:17:11,480 --> 00:17:14,040 Speaker 1: everything that you see me post all my reels and 333 00:17:14,119 --> 00:17:17,520 Speaker 1: videos and coming up with crazy ideas, following me around, 334 00:17:17,640 --> 00:17:20,879 Speaker 1: traveling around with me again, a really fun job. If 335 00:17:20,920 --> 00:17:22,840 Speaker 1: I don't say so myself, I'd love to be doing 336 00:17:23,119 --> 00:17:26,119 Speaker 1: a job like that. She is like the most flexible 337 00:17:26,200 --> 00:17:30,440 Speaker 1: employee ever. She will work with Brooke on pr things. 338 00:17:30,480 --> 00:17:32,600 Speaker 1: She will work with Kim on booking in models. She 339 00:17:32,640 --> 00:17:34,560 Speaker 1: will work with the girls if they need an extra 340 00:17:34,640 --> 00:17:37,520 Speaker 1: set of hands at a photo shoot. She's really flexible, 341 00:17:37,840 --> 00:17:40,520 Speaker 1: and I feel like she like she loves being that way, 342 00:17:40,680 --> 00:17:42,920 Speaker 1: just jumping in and doing whatever. And I think that's 343 00:17:42,960 --> 00:17:45,720 Speaker 1: also just like the company culture at Fate. We're all 344 00:17:45,760 --> 00:17:48,080 Speaker 1: willing to just jump in and help out if it's needed. 345 00:17:48,440 --> 00:17:50,479 Speaker 1: No one is ever like I'm not doing that, that's 346 00:17:50,520 --> 00:17:53,160 Speaker 1: outside of my job description, you know. Like we're all 347 00:17:53,200 --> 00:17:54,919 Speaker 1: happy to just jump in and help no matter what. 348 00:17:55,560 --> 00:17:59,520 Speaker 1: So then we've got customer service. We have Sam and Jordan, 349 00:18:00,080 --> 00:18:03,720 Speaker 1: and they are obviously doing our customer service emails. We 350 00:18:03,800 --> 00:18:06,760 Speaker 1: get a lot of emails every day. On a good day, 351 00:18:06,800 --> 00:18:08,879 Speaker 1: it's less than one hundred emails that we have to 352 00:18:08,920 --> 00:18:10,919 Speaker 1: get back to, and on a busy day it's well 353 00:18:11,160 --> 00:18:15,400 Speaker 1: over a hundred. So they reply to our emails every 354 00:18:15,400 --> 00:18:19,440 Speaker 1: single day. I'd say that Jordan is her actual role 355 00:18:19,640 --> 00:18:24,600 Speaker 1: title is Customer Happiness Coordinator, I believe. And then Sam 356 00:18:24,720 --> 00:18:27,359 Speaker 1: she used to also just do customer service. Then she 357 00:18:27,400 --> 00:18:29,439 Speaker 1: was in the warehouse. This is getting so fucking messy. 358 00:18:29,960 --> 00:18:35,040 Speaker 1: But now Sam is also our e commerce coordinator. We 359 00:18:35,080 --> 00:18:37,360 Speaker 1: also have a phone line now, which is really exciting, 360 00:18:37,440 --> 00:18:40,359 Speaker 1: so Sam and Jordan share that every single day whenever 361 00:18:40,400 --> 00:18:43,560 Speaker 1: the phone rings. And then Sam in her e commerce 362 00:18:43,720 --> 00:18:46,240 Speaker 1: coordinator role, I could be getting that wrong. I'm gonna 363 00:18:46,280 --> 00:18:47,800 Speaker 1: have my employees hit me up. Being like you said, 364 00:18:47,800 --> 00:18:50,520 Speaker 1: I was e commerce it called e commerce coordinator. I 365 00:18:50,600 --> 00:18:55,159 Speaker 1: want my title changed. So Sam, she now also is 366 00:18:55,240 --> 00:18:58,960 Speaker 1: responsible for looking after our Shopify website. That was a 367 00:18:59,040 --> 00:19:02,280 Speaker 1: role that I all did because I love doing that. 368 00:19:02,720 --> 00:19:05,480 Speaker 1: So she is responsible for the layout of our website, 369 00:19:05,560 --> 00:19:08,200 Speaker 1: all of our collection pages, all of our product pages, 370 00:19:08,320 --> 00:19:11,119 Speaker 1: uploading all of our images in when she gets them 371 00:19:11,160 --> 00:19:13,760 Speaker 1: back from photo shoots, choosing what photos go in on 372 00:19:13,800 --> 00:19:17,520 Speaker 1: the products, writing the product descriptions, ensuring everything is in 373 00:19:17,560 --> 00:19:20,119 Speaker 1: its correct collection on our website so that when you 374 00:19:20,119 --> 00:19:22,679 Speaker 1: click on dresses, that dress is in that collection, and 375 00:19:22,720 --> 00:19:25,280 Speaker 1: then shuffling the pages around. If you jump on our 376 00:19:25,320 --> 00:19:27,359 Speaker 1: website and take a scroll through, you'll notice everything is 377 00:19:27,400 --> 00:19:31,720 Speaker 1: beautifully color coordinated. That's all Sam doing that job. And 378 00:19:31,760 --> 00:19:35,199 Speaker 1: as well as that, Sam has upskilled and Kim has 379 00:19:35,240 --> 00:19:38,640 Speaker 1: taught her how to make our edms. So now Sam 380 00:19:38,680 --> 00:19:40,439 Speaker 1: has learned a little bit of graphics as well, and 381 00:19:40,560 --> 00:19:42,680 Speaker 1: is kind of designing and sending out our emails that 382 00:19:42,720 --> 00:19:45,960 Speaker 1: we send out every week to our newsletter subscribers. Well, 383 00:19:46,040 --> 00:19:48,440 Speaker 1: there we have Grace. And again this is kind of 384 00:19:48,480 --> 00:19:50,639 Speaker 1: all going out of whack with the tree thing that 385 00:19:50,680 --> 00:19:54,240 Speaker 1: we're following here. But Grace is our national retail manager. 386 00:19:55,200 --> 00:19:56,960 Speaker 1: This is really good of me to fucking know all 387 00:19:56,960 --> 00:20:01,040 Speaker 1: this shit. By the way, can I just say, can I? 388 00:20:01,119 --> 00:20:04,239 Speaker 1: Grace is our national retail manager. She started working in 389 00:20:04,280 --> 00:20:07,960 Speaker 1: our fate Newcastle store as a casual back in COVID times, 390 00:20:08,440 --> 00:20:10,760 Speaker 1: and she would always say to me, I want a 391 00:20:10,760 --> 00:20:12,639 Speaker 1: full time job. I want a full time job. I 392 00:20:12,640 --> 00:20:14,120 Speaker 1: want a full time job. We didn't have a full 393 00:20:14,160 --> 00:20:15,840 Speaker 1: time job back then, this is when we had one 394 00:20:15,880 --> 00:20:18,280 Speaker 1: store only. And I would say to her, because she 395 00:20:18,359 --> 00:20:20,480 Speaker 1: was such a great worker, I said, Grace, you wait, 396 00:20:21,240 --> 00:20:24,320 Speaker 1: just you wait, it's coming. It's coming. That full time 397 00:20:24,400 --> 00:20:27,320 Speaker 1: role is coming. She'd be like, all right, and she 398 00:20:27,320 --> 00:20:29,919 Speaker 1: would bug me every week and I'd go, Grace, I know, 399 00:20:30,080 --> 00:20:31,560 Speaker 1: because she'd have like, I just want to make sure 400 00:20:31,600 --> 00:20:34,280 Speaker 1: you don't forget. I've but Grace, I'll never forget. If 401 00:20:34,280 --> 00:20:37,040 Speaker 1: you tell me something, it's right there in my mind. Anyway, 402 00:20:37,920 --> 00:20:40,800 Speaker 1: when we opened our second store in Westfield Miranda in Sydney. 403 00:20:40,880 --> 00:20:42,920 Speaker 1: I booted Grace down there and said, off, you go. 404 00:20:43,119 --> 00:20:45,480 Speaker 1: This is the full time role starting now. Go and 405 00:20:45,640 --> 00:20:48,560 Speaker 1: sort out that store and that team, and she's never 406 00:20:48,560 --> 00:20:53,280 Speaker 1: looked back. So Grace oversees all five of our stores, 407 00:20:53,800 --> 00:20:56,560 Speaker 1: and she is just responsible for working directly with the 408 00:20:56,600 --> 00:21:01,920 Speaker 1: managers of those stores to ensure that everything's running smoothly, 409 00:21:02,040 --> 00:21:07,320 Speaker 1: from onboarding to training, ongoing training, setting up stores, everything 410 00:21:07,320 --> 00:21:10,359 Speaker 1: to do with retail. Assisting our managers in their roles, 411 00:21:10,720 --> 00:21:12,960 Speaker 1: just to ensure that their day to day operations of 412 00:21:13,000 --> 00:21:17,000 Speaker 1: the store are running smoothly and that everyone is happy. 413 00:21:20,720 --> 00:21:24,120 Speaker 1: We then have five store managers for our five stores, 414 00:21:24,520 --> 00:21:27,880 Speaker 1: and then each store also has an assistant manager, so 415 00:21:28,000 --> 00:21:31,879 Speaker 1: the store manager is obviously responsible for running the store. 416 00:21:32,440 --> 00:21:38,040 Speaker 1: We've got Chantel, We've got Tyree, We've got Eden, We've 417 00:21:38,080 --> 00:21:45,240 Speaker 1: got who am I forgetting Shannon, and we've got Jen. Okay, 418 00:21:45,280 --> 00:21:48,640 Speaker 1: they're are five store managers. Come on, not many fucking CEOs. 419 00:21:48,680 --> 00:21:51,120 Speaker 1: We'd know the names of everyone. I'm out here name droppin', 420 00:21:51,960 --> 00:21:53,919 Speaker 1: so I don't need to go into detail about the 421 00:21:53,920 --> 00:21:56,400 Speaker 1: retail stores. But we've got our five store managers. They're 422 00:21:56,440 --> 00:21:59,160 Speaker 1: responsible for running the store, doing all the rosters, looking 423 00:21:59,160 --> 00:22:01,480 Speaker 1: after their team day to day operations of the store. 424 00:22:01,760 --> 00:22:04,760 Speaker 1: Then they have their assistant managers. So there's five store managers, 425 00:22:05,080 --> 00:22:07,960 Speaker 1: five assistant store managers, and then they have their teams. 426 00:22:08,000 --> 00:22:11,800 Speaker 1: I'm not going to go through all the fucking retail teams. Yeah, 427 00:22:11,840 --> 00:22:14,080 Speaker 1: can you name every single casual for us? Please? No? 428 00:22:14,160 --> 00:22:19,160 Speaker 1: I can't, I can't, I can't. Sorry about that. Everyone 429 00:22:19,240 --> 00:22:23,879 Speaker 1: the roots of the tree, clearly they are. But we 430 00:22:24,000 --> 00:22:26,200 Speaker 1: have some casuals that have been with us for a 431 00:22:26,240 --> 00:22:28,640 Speaker 1: really long time. We have casuals come and go, that's 432 00:22:28,720 --> 00:22:30,600 Speaker 1: just part of it kind of thing. And we have 433 00:22:30,800 --> 00:22:33,800 Speaker 1: new casuals starting every other week at who whatever store, 434 00:22:33,920 --> 00:22:36,840 Speaker 1: So I don't directly work with them, and some of 435 00:22:36,880 --> 00:22:38,960 Speaker 1: them I've never even met. I don't even know some 436 00:22:39,000 --> 00:22:40,680 Speaker 1: of their names. And AJ does the page and he's like, 437 00:22:40,680 --> 00:22:44,960 Speaker 1: who the fuck is that? Which is really crazy to experience. 438 00:22:45,480 --> 00:22:48,240 Speaker 1: But that's a look at the layout of our retail stores. 439 00:22:48,480 --> 00:22:52,119 Speaker 1: Then moving over to the warehouse, back up the tree 440 00:22:52,280 --> 00:22:55,280 Speaker 1: a little bit, We've got Sigared who has also been 441 00:22:55,280 --> 00:22:58,560 Speaker 1: with us for over three years. She started just working 442 00:22:58,680 --> 00:23:01,280 Speaker 1: in our actually she started work in our Newcastle store, 443 00:23:01,800 --> 00:23:05,359 Speaker 1: and then she worked her way into the warehouse and 444 00:23:05,400 --> 00:23:09,600 Speaker 1: now she's our operations manager. So Siggi is in the 445 00:23:09,800 --> 00:23:13,920 Speaker 1: warehouse every single day running the operations of the business. 446 00:23:14,160 --> 00:23:16,600 Speaker 1: That is all of our shipments coming in, that is 447 00:23:16,640 --> 00:23:20,439 Speaker 1: shipments going out to our retail stores. She also works 448 00:23:20,840 --> 00:23:23,359 Speaker 1: closely with me on our stock ordering, so that's a 449 00:23:23,440 --> 00:23:26,960 Speaker 1: huge part of our roles. And she just oversees all 450 00:23:26,960 --> 00:23:29,800 Speaker 1: the big stuff in the warehouse, knowing when shipments are 451 00:23:29,800 --> 00:23:31,720 Speaker 1: coming in, she knows when the trucks are coming in, 452 00:23:32,800 --> 00:23:35,920 Speaker 1: ensuring that the trucks are getting unloaded and stock is 453 00:23:35,920 --> 00:23:38,399 Speaker 1: getting put in the right spot in the warehouse. She 454 00:23:38,720 --> 00:23:42,080 Speaker 1: oversees the day to day operations of the warehouse itself 455 00:23:42,240 --> 00:23:44,919 Speaker 1: through the warehouse manager who is Denver, which we'll get 456 00:23:44,960 --> 00:23:48,520 Speaker 1: onto her. And Siggi's also responsible for all like the 457 00:23:48,560 --> 00:23:51,840 Speaker 1: big ticket things as well, like ensuring that we have 458 00:23:52,000 --> 00:23:55,280 Speaker 1: enough shipping bags, ensuring we have enough labels, like just 459 00:23:55,359 --> 00:23:57,520 Speaker 1: all those things that we need every single day. She's 460 00:23:57,520 --> 00:23:59,800 Speaker 1: also responsible for letting me know if we ever need 461 00:23:59,840 --> 00:24:02,680 Speaker 1: more like storage bins or anything like that, and also 462 00:24:02,720 --> 00:24:05,680 Speaker 1: if the stores ever need anything, if the stores need 463 00:24:05,800 --> 00:24:08,080 Speaker 1: like any kind of maintenance or something's broken or whatever. 464 00:24:08,119 --> 00:24:10,879 Speaker 1: Segege kind of oversees all that sort of stuff. Then 465 00:24:10,920 --> 00:24:13,840 Speaker 1: we have Denver, who is our warehouse team lead. Sorry 466 00:24:13,920 --> 00:24:16,640 Speaker 1: I said manager before, but I was wrong. It's warehouse 467 00:24:16,680 --> 00:24:20,920 Speaker 1: team lead, Okay. Denver runs the day to day operations 468 00:24:20,960 --> 00:24:23,440 Speaker 1: of the warehouse team. We have casuals in the warehouse 469 00:24:23,480 --> 00:24:25,800 Speaker 1: now for the first time ever in the history of Fate, 470 00:24:25,840 --> 00:24:27,960 Speaker 1: So she does the roster for the casuals. Then we 471 00:24:28,000 --> 00:24:30,959 Speaker 1: have full timers in the warehouse and Denver's there pritten 472 00:24:30,960 --> 00:24:32,800 Speaker 1: off the orders every day and making sure the warehouse 473 00:24:32,880 --> 00:24:35,760 Speaker 1: does exactly what they need to do. She's delegating tasks 474 00:24:35,800 --> 00:24:37,639 Speaker 1: to the team, saying, all right, from this time to 475 00:24:37,720 --> 00:24:40,120 Speaker 1: this time, you three are doing returns and US four 476 00:24:40,119 --> 00:24:42,920 Speaker 1: are doing picking, and you are doing packing. And then 477 00:24:42,960 --> 00:24:46,439 Speaker 1: another role in our warehouse is Lily, and she is 478 00:24:46,520 --> 00:24:50,960 Speaker 1: our retail stock coordinator. So because we have five stores now, 479 00:24:51,040 --> 00:24:53,800 Speaker 1: it's a huge job to oversee like all the stock 480 00:24:53,840 --> 00:24:55,679 Speaker 1: getting sent out to the stores. We used to just 481 00:24:55,720 --> 00:24:59,440 Speaker 1: like do it ourselves, like AJ myself and Siggy, we'd 482 00:24:59,480 --> 00:25:02,000 Speaker 1: just like send out shipments and whatever. But now there's 483 00:25:02,040 --> 00:25:05,840 Speaker 1: like so many processes in place of like what day 484 00:25:05,920 --> 00:25:08,280 Speaker 1: is this new arrivals getting sent out to the store, 485 00:25:08,320 --> 00:25:10,200 Speaker 1: and how many days do we have to allow because 486 00:25:10,240 --> 00:25:12,879 Speaker 1: the trucks take sometimes two days or three days, and 487 00:25:12,960 --> 00:25:15,320 Speaker 1: blah blah blah. Lily looks after all of that, and 488 00:25:15,359 --> 00:25:21,240 Speaker 1: she's also assisted by Taylor. Are you keeping up with me? Xander? 489 00:25:23,320 --> 00:25:27,720 Speaker 1: I'm still stuck on the MS. I'm trying to think 490 00:25:27,800 --> 00:25:32,880 Speaker 1: of who else I've forgotten. I think I've I've covered everyone. 491 00:25:32,960 --> 00:25:36,040 Speaker 1: Then we obviously have full timers in the warehouse, but 492 00:25:36,119 --> 00:25:39,119 Speaker 1: that's kind of an overview of the warehouse. That's an 493 00:25:39,119 --> 00:25:41,480 Speaker 1: overview of the office and the marketing team, and that's 494 00:25:41,520 --> 00:25:44,800 Speaker 1: an overview of the retail team and all up. It 495 00:25:44,840 --> 00:25:48,760 Speaker 1: makes like sixty to seventy people. I would say it's 496 00:25:48,760 --> 00:25:52,000 Speaker 1: a big show as alright, Hey would say it's a 497 00:25:52,040 --> 00:25:54,879 Speaker 1: big bloody show. And I'm just impressed that I know 498 00:25:54,960 --> 00:26:00,200 Speaker 1: all that, to be honest, I really am, I really am. 499 00:26:00,720 --> 00:26:03,840 Speaker 1: But thank you so much Lucy for challenging me to 500 00:26:04,040 --> 00:26:06,800 Speaker 1: remember all of these titles and roles and names and 501 00:26:06,880 --> 00:26:10,719 Speaker 1: what they do. We certainly, oh, I forgot I forgot one. 502 00:26:10,760 --> 00:26:14,040 Speaker 1: I've got to make a special mention to Eden, who 503 00:26:14,280 --> 00:26:17,520 Speaker 1: is our She started with us when we opened our 504 00:26:19,160 --> 00:26:22,280 Speaker 1: Hawthorne store in Victoria. But Eden has stepped up a 505 00:26:22,280 --> 00:26:26,639 Speaker 1: little now and is kind of working alongside Grace, who 506 00:26:26,720 --> 00:26:30,840 Speaker 1: is the national retail manager. Because Eden's really passionate about 507 00:26:30,880 --> 00:26:32,879 Speaker 1: growing with Fate and that's something that she expressed to 508 00:26:32,960 --> 00:26:34,639 Speaker 1: us when we open the Hawthorne store. She said, I 509 00:26:34,720 --> 00:26:36,560 Speaker 1: know I'm in Victoria and you guys are in New 510 00:26:36,600 --> 00:26:39,879 Speaker 1: South Wales, but if there's anything I can do to 511 00:26:40,359 --> 00:26:43,359 Speaker 1: progress and grow with you, guys, like I'm putting my 512 00:26:44,000 --> 00:26:47,119 Speaker 1: hand up, I knew I'd forgotten someone or something and 513 00:26:47,160 --> 00:26:52,040 Speaker 1: it's that. So that's Eden precious on If I've fucking 514 00:26:52,040 --> 00:26:54,680 Speaker 1: forgotten someone in this, I'm going to be in big 515 00:26:54,720 --> 00:26:57,360 Speaker 1: trouble and I'm going to blame you, Lucy. And we're 516 00:26:57,359 --> 00:27:00,800 Speaker 1: not really recording. We're not re recording this forever you 517 00:27:00,880 --> 00:27:06,000 Speaker 1: don't exist. That is surely everyone. That is surely everyone. Yeah, 518 00:27:06,040 --> 00:27:08,800 Speaker 1: surely that's everyone. But anyway, it's a big team at 519 00:27:08,800 --> 00:27:12,200 Speaker 1: Fate And it's really cool to actually sit back here 520 00:27:12,240 --> 00:27:15,880 Speaker 1: today and kind of think about the fake tree. It's 521 00:27:15,960 --> 00:27:18,320 Speaker 1: not a tree, but you know what I mean. And 522 00:27:18,359 --> 00:27:22,119 Speaker 1: not that long ago, honestly, when you know, Kim and 523 00:27:22,240 --> 00:27:25,960 Speaker 1: Sigrid started and Grace like three plus years ago and 524 00:27:26,040 --> 00:27:28,840 Speaker 1: April like when they came on board. That's when the 525 00:27:28,880 --> 00:27:32,000 Speaker 1: company was like so tiny, like just a few people 526 00:27:32,040 --> 00:27:34,280 Speaker 1: here and there. It was a fate plant. It was 527 00:27:34,320 --> 00:27:38,240 Speaker 1: a fate succulent. It was a mini little succulent, barely. 528 00:27:38,720 --> 00:27:41,640 Speaker 1: It was a seed. I couldn't do what I do 529 00:27:41,720 --> 00:27:44,600 Speaker 1: if it wasn't for everyone in the tree, if I'm 530 00:27:44,600 --> 00:27:48,639 Speaker 1: being completely honest. So yeah, that's an overview of Fate 531 00:27:49,160 --> 00:27:51,679 Speaker 1: and everyone and their roles and what they look like. 532 00:27:51,720 --> 00:27:54,520 Speaker 1: They're far more complex than what I've explained. But Xander's 533 00:27:54,520 --> 00:27:58,240 Speaker 1: looking at me like, hurry up. He's looking at me like, 534 00:27:58,400 --> 00:28:02,720 Speaker 1: hurry the fuck up with it. You know what. I 535 00:28:02,760 --> 00:28:04,560 Speaker 1: love that I'm putting this in a podcast because I 536 00:28:04,600 --> 00:28:06,840 Speaker 1: hope in two years I can come back and listen 537 00:28:06,880 --> 00:28:10,000 Speaker 1: to this episode and go pull that was just a shrub. 538 00:28:10,440 --> 00:28:14,160 Speaker 1: And I'm going to leave you with a tip of 539 00:28:14,240 --> 00:28:17,240 Speaker 1: the week. My tip is for all of you employees 540 00:28:17,359 --> 00:28:20,360 Speaker 1: out there, don't ever be afraid to put your hand up, 541 00:28:20,480 --> 00:28:23,000 Speaker 1: even if you feel like it's something that's well out 542 00:28:23,040 --> 00:28:26,800 Speaker 1: of your reach. You never know what may come of it. 543 00:28:27,840 --> 00:28:30,040 Speaker 1: And I mean, I guess it depends where you work. 544 00:28:30,119 --> 00:28:32,639 Speaker 1: I can only speak from my experience starting as a 545 00:28:32,640 --> 00:28:37,520 Speaker 1: small business. But when someone shows that initiative and they've 546 00:28:37,560 --> 00:28:40,000 Speaker 1: got that fire in them, and they put their hand 547 00:28:40,080 --> 00:28:43,280 Speaker 1: up and they say, hey, this is me and this 548 00:28:43,360 --> 00:28:46,200 Speaker 1: is what I'm interested in doing. I can't speak for 549 00:28:46,240 --> 00:28:48,920 Speaker 1: all business owners, but that stands out to me and 550 00:28:49,000 --> 00:28:52,960 Speaker 1: I will remember that. So be confident in yourself. Don't 551 00:28:52,960 --> 00:28:55,680 Speaker 1: be afraid to put your hand up because you never 552 00:28:55,760 --> 00:28:58,160 Speaker 1: know where it may take you. And I think a 553 00:28:58,200 --> 00:29:01,200 Speaker 1: lot of my team members at Fate are great examples 554 00:29:01,240 --> 00:29:03,520 Speaker 1: of that of just showing initiative, putting their hand up 555 00:29:03,560 --> 00:29:06,200 Speaker 1: and saying, hey, I want to grow, so yeah, that's it. 556 00:29:06,600 --> 00:29:08,600 Speaker 1: Remember to chase after your dreams as if they owe 557 00:29:08,640 --> 00:29:13,680 Speaker 1: you money.