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Speaker 1: Welcome to Fear and Greed Q and A where we

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Speaker 1: ask and answer questions about business, investing, economics, politics and more.

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Speaker 1: Are Michael Thompson and good morning, Sean Aylmer morning, Michael,

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Speaker 1: Good morning to you.

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Speaker 2: Adam Lang, Good morning, Michael, Good morning, Sean.

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Speaker 1: Morning out this Sunday. In keeping with our new Sunday format,

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Speaker 1: I have five questions for you both. And you have

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Speaker 1: no idea what these questions are about or what the

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Speaker 1: topic is about. It is just I just want your

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Speaker 1: opinions on things. And there is a theme because this

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Speaker 1: week airlines have been in the news big time. Quantuses

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Speaker 1: record half year underlying profit, but right for many, the

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Speaker 1: real story this week is this battle between Quantus and

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Speaker 1: Virgin over their loyalty programs. All right, Virgin announced a

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Speaker 1: bonus velocity status credit steal want Us, I think returned

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Speaker 1: fire with they had double status credits offer for the

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Speaker 1: full week, and then they overhould their whole frequent flyer

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Speaker 1: system as well when they announce their results. Status credits

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Speaker 1: matter to a.

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Speaker 3: Lot of people.

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Speaker 1: That's like priority boarding, it's higher chance of an upgrade,

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Speaker 1: kind of lounge access, all of these kinds of things.

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Speaker 1: So my five questions for you today are all about

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Speaker 1: airlines and status and what matters to you in the

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Speaker 1: air and what ticks you off in the air as well.

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Speaker 1: Right question number one, Sean, I'll go to you first.

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Speaker 1: Does a loyalty program have any impact whatsoever on your

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Speaker 1: choice of airlines?

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Speaker 3: Does it affect which way you go?

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Speaker 1: Or are you just booking on cost?

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Speaker 3: I'm booking on cost at the margins it did does. So.

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Speaker 4: If there's a two thousand dollars flight, mine's nineteen hundred

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Speaker 4: dollars and one's two thousand dollars and I can get

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Speaker 4: flying frequently points, I will do that. But I book

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Speaker 4: on price because I just think you can pay a

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Speaker 4: lot more by chasing loyalty points.

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Speaker 1: Okay, Adam. Does a loyalty program impact your choice at all?

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Speaker 2: At different times? A lot? And then and then now

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Speaker 2: I've come to agree agree with Sean. I do, yeah,

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Speaker 2: price first, but you know jet Star or Tiger. I

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Speaker 2: don't fly a lot, so it pretty much is between

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Speaker 2: contestant Virgin and then international can be anyone. But I

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Speaker 2: certainly do look at the loyalty points. But I didn't

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Speaker 2: used to bother for a while and now I do.

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Speaker 3: Okay, and it depends who's paying, doesn't.

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Speaker 2: It, It does, It does. In fact, I'm more generous

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Speaker 2: with my own personal travel than I am with other

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Speaker 2: people's money.

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Speaker 3: Oh, I'm totally the opposite.

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Speaker 2: Yeah. Ah.

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Speaker 1: Sometimes you think you know someone and then they just

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Speaker 1: bust out a little anomally like that. That's really interesting, Sean.

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Speaker 1: Back to you, loyalty programs, are they airlines real businesses now?

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Speaker 1: Because we've seen them grow so much. They have points,

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Speaker 1: arrangements with banks, over home loans and mobile phones and

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Speaker 1: every single aspect you can imagine. There is now the

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Speaker 1: opportunity to accrue points and now status credits as well.

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Speaker 1: Are we reaching this point where kind of loyalty points

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Speaker 1: become almost a core business, either bigger than or just

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Speaker 1: at least alongside.

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Speaker 4: But Quantus is open about it. Their frequent fly program

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Speaker 4: is one of their four core businesses, along with Jetstar International,

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Speaker 4: Quantis Domestic Qontas. I've never understood the economics of it,

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Speaker 4: of both sides, but there's real money going to Quantas

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Speaker 4: on the back of their frequent fly prems, so absolutely

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Speaker 4: they are now core businesses. And things like fly bys

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Speaker 4: and the Woolworth's equivalent. I don't use any of those either,

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Speaker 4: to be honest, I mean Jackie uses them all the time.

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Speaker 4: I don't, and I get the benefits of them, but

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Speaker 4: because you know, particularly if you're an online shop and

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Speaker 4: people know what you I mean, I don't. I find

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Speaker 4: I have a real problem with loyalty programs all around.

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Speaker 4: But I do understand that quantus particularly that is a core,

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Speaker 4: fundamental business with real dollars attached, though I do not

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Speaker 4: understand the economics from both Sides's too hard for me

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Speaker 4: to get my head around.

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Speaker 1: Yeah, so you're certainly not one of those people that

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Speaker 1: is chasing status points, and we talked through the week

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Speaker 1: about it.

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Speaker 3: I have no idea about them. I don't even know

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Speaker 3: they are.

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Speaker 1: Yeah, I mean I've heard them, Adam, do you do

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Speaker 1: you pay? Do you even know kind of what your

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Speaker 1: status is with an airline? And would would you ever

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Speaker 1: kind of take if you were one flight away, say

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Speaker 1: the Melbourne to Sydney flight away from getting gold status?

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Speaker 1: Are you actually aware enough of it to kind of

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Speaker 1: justify taking that flight?

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Speaker 2: Because I got a lifetime goal at some point, and

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Speaker 2: so that's good. But I've never gone seeking another tier,

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Speaker 2: right yeah, Yeah.

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Speaker 3: And so no, I've never don't need to when you've

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Speaker 3: got a lifetime goal.

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Speaker 2: Yeah, there's higher you know, always inspirations somewhere to climb.

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Speaker 1: Okay, I wonder then, and this is now getting into

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Speaker 1: the luxury side of it, because we've got the business

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Speaker 1: side of it. Business class, Is it worth it? Do

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Speaker 1: you feel like when you have the opportunity for an upgrade,

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Speaker 1: and whether it's using points, or whether it's using status,

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Speaker 1: or whether you are just paying for it out of

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Speaker 1: your own pocket or a business it is a business

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Speaker 1: flight and you're heading, do you see business classes being

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Speaker 1: worth it? Or is it just mostly theater?

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Speaker 2: Absolutely, I'm a firm yes on this one.

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Speaker 4: Would you use your own money? I wouldn't use my

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Speaker 4: own money, I'd use points.

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Speaker 2: I have done rarely. Yeah. And so you know, the

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Speaker 2: expression I think is a really good one. It's not mine.

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Speaker 2: But when you flow a business class, the holiday starts

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Speaker 2: on the plane, and so when you sort of if

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Speaker 2: you're really sort of slapping it out and you're trying

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Speaker 2: to muster children and in your case, Sean, I think

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Speaker 2: that must be incredible feat with up to eight children traveling,

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Speaker 2: you know, it's just such an easy thing, and I

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Speaker 2: get really restless in confined space. I literally have to

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Speaker 2: breathe my whole way through it and concentrate every flight.

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Speaker 2: But in business, guys like as soon as that little

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Speaker 2: ping of a sign, guys, that seat goes back and

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Speaker 2: I am away. It's brilliant, Adam.

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Speaker 1: I once caught a flight with you to Perth. Yes,

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Speaker 1: And it's always interesting to see what the colleagues that

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Speaker 1: you're traveling.

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Speaker 3: On a flight. And so I'm like, oh, do we

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Speaker 3: have to work?

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Speaker 1: And you're just no, no, no, no, no, straight and

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Speaker 1: you were just picked like the most obscure documentary.

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Speaker 2: That they had.

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Speaker 1: On the on the entertainment system. I'm like, okay, that

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Speaker 1: that's Adam. That makes perfect sense. And there I was

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Speaker 1: watching a movie because really moved.

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Speaker 2: Face yeah to hear them again.

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Speaker 1: And afterwards you're like, this is fascinating. I'm like, I

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Speaker 1: don't know whether it would have been, but okay.

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Speaker 4: I was at the airport this week because my son

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Speaker 4: Oliver is moving to Boston, or has moved to Boston,

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Speaker 4: and only six foot six, he plays rugby.

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Speaker 3: He's a big, big kid. Turn up there.

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Speaker 4: It's I don't know what they call it, but Las

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Speaker 4: Vegas round in the NRL. This weekend, and so the

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Speaker 4: airport was full of Rugby League supporters heading to Las Vegas.

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Speaker 4: And ol is a big guy, but wow, some of

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Speaker 4: these people were even bigger. And he's the flight. He

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Speaker 4: was flying to LA and then onto Boston. But the

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Speaker 4: flight was full of people going.

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Speaker 3: La Vagan and Vegas. He said. The bar at Sydney

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Speaker 3: Airport was wild enough. Then you got on the.

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Speaker 2: He barely fit in those economies.

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Speaker 3: Oh my god, I don't know how they fit it in.

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Speaker 1: Yeah, thank god for then, like the premium economy class,

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Speaker 1: like in terms of actually having something that is upgradeable,

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Speaker 1: like you can upgrade to that using points without kind

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Speaker 1: of needing an extraordinary number to get to business and

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Speaker 1: then you do get a little bit more more space. Anyway,

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Speaker 1: question number four, best flight This is just me now,

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Speaker 1: just being a voyeur. Best flight experience ever, And it

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Speaker 1: can be it can be on the ground, it can

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Speaker 1: be in a lounge, it can be kind of the

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Speaker 1: in the sky. Great service you've received. Let's start with you,

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Speaker 1: as Sean, I was upgraded LA to Sydney to first class.

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Speaker 1: At when I jumped, I mean there was there's about

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Speaker 1: eight seats or something.

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Speaker 4: The cast of suits we're on board. I of course

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Speaker 4: didn't recognize them, having ever watched The Shame and Michael,

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Speaker 4: it's actually Megan. Michael wasn't on this year. The rest

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Speaker 4: of our work and the flyer was fantastic, service, fantastic,

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Speaker 4: the whole lot. I was excited us in first class

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Speaker 4: the only time ever. They were quite friendly and actually

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Speaker 4: the first class passengers talked to each other, which I

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Speaker 4: thought was interesting all those guys did. Anyway, we get

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Speaker 4: to Sydney Airport. We're walking off first as you do,

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Speaker 4: someone runs it. I'm talking to the guy. He's a

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Speaker 4: quirky He's a quirky lawyer, Lewis Lewis, Yeah, so that

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Speaker 4: actor and I'm walking out with him having a chat

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Speaker 4: and he said, oh, yeah, we're visiting Sydney. Someone comes

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Speaker 4: up and takes a selfie as with Lewis h or

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Speaker 4: the guy, the actor, and I turned and I said

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Speaker 4: to him, clearly, you're more famous than I realized, and

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Speaker 4: he said, yeah, we're from a show called Suits. I'm

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Speaker 4: all right, yeah, I'm from the newspapers.

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Speaker 3: By Adam what about you? Best?

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Speaker 2: Okay? Experience this one started early a right, so nineteen

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Speaker 2: seventy seven we moved from Sydney to Japan with my

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Speaker 2: dad's work and we were flowing first class. So you

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Speaker 2: can imagine two adults and three kids between the ages

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Speaker 2: of eight and four, each with the first class seat.

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Speaker 2: Utterly ridiculous. So my little sister jumping up and down

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Speaker 2: the chair, what do you do this inn ashtray?

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Speaker 3: What do you do with this? You know?

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Speaker 2: And just playing one of our first plane in first

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Speaker 2: class British airways. We got to go in the cockpit,

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Speaker 2: We got a little pin stick pin of a plane.

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Speaker 2: It was like we got all the toys, got to

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Speaker 2: go on all the rides. It was awesome.

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Speaker 1: That is a very tough precedent to set right that

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Speaker 1: it's like your first international flight first class outrageous, that

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Speaker 1: is extraordinary. All right, we are running out of time,

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Speaker 1: last one. And this is just because I know the

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Speaker 1: two of you can get a bit narky at times.

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Speaker 1: One piece of flight etiquette that really annoys you. Oh

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Speaker 1: is it the seat going back? Is it someone kicking

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Speaker 1: your seat? Is it people standing up the moment the

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Speaker 1: flight lands, even though the doors aren't going to open

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Speaker 1: for another twelve minutes or so, and they're already standing

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Speaker 1: out like you know what, if you stay seated, everyone's

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Speaker 1: more comfortable and we'll all get off the plane. No

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Speaker 1: one's going to get off any faster by standing up

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Speaker 1: in advance anyway. Sean, have you got a.

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Speaker 2: Grite we know Michael's gripes.

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Speaker 4: Yeah, no, I mean the seat going back is always

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Speaker 4: an irri irritant, but that's just life. It's the person

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Speaker 4: who's sitting near you who thinks it's important to make

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Speaker 4: announcements to the plane about what's going on.

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Speaker 3: Wow, there was some turbulence there. It wasn't there.

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Speaker 1: Wow?

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Speaker 3: Oh yeah, of course there was. We all felt it right.

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Speaker 3: Shut up.

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Speaker 4: And occasionally when the plane lands and people clap, which

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Speaker 4: occasionally happens, you get the guy goes, oh, buddy, idiots.

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Speaker 3: Well you never fly before I was shut up, would you?

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Speaker 2: Okay?

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Speaker 3: Adam.

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Speaker 2: Mine often begins before I've even got on the plane.

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Speaker 2: In the queue when you see people who are like

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Speaker 2: sherpers carrying about three massive bags under to carry on,

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Speaker 2: and you know, and then they go on, and it's

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Speaker 2: the ones who are probably seated somewhere in the middle

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Speaker 2: or the back, but the minute it gets out of

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Speaker 2: that restricted business section, they're in the first row. Just

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Speaker 2: slamming their bags in taking up everyone else's space so inconsidered.

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Speaker 3: Yeah, yeah, yeah, I'm with you on that.

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Speaker 2: Ah, I probably channeled a little bit of frustration there.

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Speaker 1: I tell you and Sean, you and I are flying

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Speaker 1: later this week together. You have now made me paranoid

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Speaker 1: about any comments, any comments I make while in the air.

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Speaker 1: I'm not going to comment on anything lest I become

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Speaker 1: that annoying person.

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Speaker 2: And where are you two going?

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Speaker 3: We're just just going on a little romantic but it's

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Speaker 3: just a.

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Speaker 1: It is a bonding exercise.

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Speaker 3: No, it's not. It's a it is.

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Speaker 1: We are doing some great work with one of our

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Speaker 1: clients at Fear and.

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Speaker 2: Greed and.

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Speaker 3: It all will be revealed.

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Speaker 1: You'll have to watch the Fear and Greed Socials for

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Speaker 1: a bit of a clue as to what we're doing.

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Speaker 2: It's a busy weekend coming up next.

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Speaker 1: It's pretty darn exciting anyway. Okay, I've learned a lot

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Speaker 1: about you both. I don't know whether all of it

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Speaker 1: was good, but it's been fun. Thank you very much, Sean,

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Speaker 1: Thank you very much. Michael, Thanks Adam, Thanks Adam, thank

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Speaker 1: you both. If you've got a question or a topic

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Speaker 1: that you'd like us to tackle.

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Speaker 3: It can be quite broad.

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Speaker 1: Send it through on LinkedIn or on Instagram as well,

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Speaker 1: or head to beearangreed dot com dot au.

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Speaker 3: I'm Michael Thompson and this is Bear and Greed Q

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Speaker 3: and a