1 00:00:00,240 --> 00:00:05,000 Speaker 1: Come the end of September, three G will no longer 2 00:00:05,000 --> 00:00:07,360 Speaker 1: be a thing in Australia. If you've got an old phone, 3 00:00:07,720 --> 00:00:12,600 Speaker 1: a three G operated phone, or an emergency care device, 4 00:00:12,720 --> 00:00:16,079 Speaker 1: or an alarm, or own a vending machine, whatever it 5 00:00:16,160 --> 00:00:19,600 Speaker 1: might be that operates on three G, it won't work 6 00:00:19,960 --> 00:00:23,160 Speaker 1: come the end of September. Now. Telstra are closing their 7 00:00:23,200 --> 00:00:28,120 Speaker 1: network on August thirty one, Optus from September zen Votera 8 00:00:28,120 --> 00:00:31,040 Speaker 1: Phone have already closed their three G network earlier this year. 9 00:00:31,520 --> 00:00:34,760 Speaker 1: Three G is going to be consigned to the history books. 10 00:00:35,320 --> 00:00:38,199 Speaker 1: No more three G and four G and five G 11 00:00:38,280 --> 00:00:41,400 Speaker 1: will be the thing, although I understand potentially some older 12 00:00:41,520 --> 00:00:45,000 Speaker 1: four G phones may be affected as well. Louise Hyland, 13 00:00:45,200 --> 00:00:49,120 Speaker 1: CEO of Australian Mobile Telecommunications Association, on the lone luis, 14 00:00:49,120 --> 00:00:50,479 Speaker 1: good morning, thanks for your time. 15 00:00:51,600 --> 00:00:54,320 Speaker 2: Good morning Matthew, and good morning ge listeners. 16 00:00:54,320 --> 00:00:57,960 Speaker 1: What do people need to know, Matthew. 17 00:00:58,360 --> 00:01:01,520 Speaker 2: What's happening is that the three G networks around Australia 18 00:01:01,680 --> 00:01:04,679 Speaker 2: are closing, as you've just said, and the reason for 19 00:01:04,760 --> 00:01:08,400 Speaker 2: that is that as more advanced four G and five 20 00:01:08,480 --> 00:01:13,000 Speaker 2: G network services become widespread, mobile carriers around the world 21 00:01:13,080 --> 00:01:16,640 Speaker 2: are closing their three G networks. So there is less 22 00:01:16,680 --> 00:01:20,280 Speaker 2: than six weeks to go before Telstra and Optus begin 23 00:01:20,400 --> 00:01:23,600 Speaker 2: to turn off their national three G networks. And as 24 00:01:23,640 --> 00:01:27,199 Speaker 2: you said, Vodaphone shut down theirs in January this year. 25 00:01:28,480 --> 00:01:31,759 Speaker 1: Now I understand older four G phones might be affected. 26 00:01:31,840 --> 00:01:32,480 Speaker 1: Is that correct? 27 00:01:33,720 --> 00:01:34,360 Speaker 2: That's correct? 28 00:01:34,920 --> 00:01:35,679 Speaker 1: How does that happen? 29 00:01:36,440 --> 00:01:38,880 Speaker 2: Well, all three G devices. First of all, all three 30 00:01:39,000 --> 00:01:41,959 Speaker 2: G devices will not work, but there are some older 31 00:01:42,000 --> 00:01:47,440 Speaker 2: model four G devices that will not be supported, will 32 00:01:47,480 --> 00:01:50,480 Speaker 2: not be able to make a triple zero or an 33 00:01:50,520 --> 00:01:54,360 Speaker 2: emergency call, and that's what's really important for your listeners. 34 00:01:55,240 --> 00:01:58,200 Speaker 2: So what we advise people to do is, first of all, 35 00:01:58,240 --> 00:02:01,400 Speaker 2: there's a number of things that people can do. First, 36 00:02:01,760 --> 00:02:05,680 Speaker 2: you can text the number three to three four nine 37 00:02:05,680 --> 00:02:09,800 Speaker 2: eight and that will send you back a text message 38 00:02:10,160 --> 00:02:13,520 Speaker 2: letting you know whether or not you need to upgrade 39 00:02:13,560 --> 00:02:16,400 Speaker 2: your device. Each of them mobile carriers has done that. 40 00:02:16,600 --> 00:02:21,480 Speaker 1: Okay, so that number will apply for Telstra, Votaphone or Optus. Correct, okay, 41 00:02:21,600 --> 00:02:22,480 Speaker 1: three four nine. 42 00:02:22,400 --> 00:02:23,840 Speaker 3: Eight, that's right. 43 00:02:24,440 --> 00:02:26,799 Speaker 2: You text the number three to three four nine eight. 44 00:02:27,040 --> 00:02:30,800 Speaker 2: We also have set up a website which is three 45 00:02:30,880 --> 00:02:37,600 Speaker 2: G Closure dot com dot au and that on that 46 00:02:37,639 --> 00:02:42,600 Speaker 2: website you should search for the check my Device tool 47 00:02:42,919 --> 00:02:48,280 Speaker 2: and that tool is available in eleven different languages. What 48 00:02:48,400 --> 00:02:51,959 Speaker 2: that tool will tell you is whether or not your 49 00:02:52,000 --> 00:02:56,480 Speaker 2: mobile phone, your device is supported over all of the 50 00:02:56,520 --> 00:03:00,560 Speaker 2: Australian mobile networks. That's Telstra, Optis and Vota Pine. 51 00:03:02,160 --> 00:03:08,160 Speaker 1: Now, what if you have a device such as an 52 00:03:08,160 --> 00:03:12,840 Speaker 1: emergency watch for falls, or a pendant, or a vending machine, 53 00:03:12,919 --> 00:03:15,000 Speaker 1: or an alarm system, how do you check that? 54 00:03:16,480 --> 00:03:20,240 Speaker 2: Well, that's right, Matthew, there's more than just mobile devices. 55 00:03:20,280 --> 00:03:23,520 Speaker 2: We are focusing on the ability of customers to be 56 00:03:23,560 --> 00:03:27,400 Speaker 2: able to make an emergency call. But you should contact 57 00:03:27,480 --> 00:03:30,560 Speaker 2: your service provider. So for example, you've got a smart 58 00:03:30,560 --> 00:03:37,040 Speaker 2: watch or a medical alarm, we encourage consumers to contact 59 00:03:37,680 --> 00:03:40,760 Speaker 2: the organization that's provided them with that device, so that 60 00:03:40,880 --> 00:03:45,080 Speaker 2: might be the manufacturer, it might be the retailer, and 61 00:03:45,600 --> 00:03:49,960 Speaker 2: to ask the question whether your device will be supported 62 00:03:50,400 --> 00:03:53,760 Speaker 2: over the four G and five G networks. Now, my 63 00:03:53,880 --> 00:03:56,800 Speaker 2: understanding is, Matthew, with many of these devices, whether it's 64 00:03:56,840 --> 00:03:59,480 Speaker 2: medical arms, the information has been out there for a 65 00:03:59,520 --> 00:04:03,520 Speaker 2: long period of time and those manufacturers have been communicating 66 00:04:03,520 --> 00:04:07,240 Speaker 2: with their customers. But this is really important. It's critical 67 00:04:07,280 --> 00:04:10,160 Speaker 2: that people don't just sort of ignore a text message, 68 00:04:10,200 --> 00:04:11,760 Speaker 2: you know, because I know we all get a lot 69 00:04:11,760 --> 00:04:16,680 Speaker 2: of text messages on our phones. Please either dial that 70 00:04:16,800 --> 00:04:20,200 Speaker 2: number three to three four nine eight or go to 71 00:04:20,320 --> 00:04:23,960 Speaker 2: three G closure dot com dot au and you will 72 00:04:24,000 --> 00:04:27,159 Speaker 2: see all the information there in very clear language. And 73 00:04:27,200 --> 00:04:30,320 Speaker 2: as I said, it's in eleven different languages as. 74 00:04:30,200 --> 00:04:32,400 Speaker 1: Well, so very important. And as you say, by the 75 00:04:32,480 --> 00:04:37,240 Speaker 1: end of September it's all over correct, all right, good advice, 76 00:04:37,240 --> 00:04:39,680 Speaker 1: heret Luise. Thank you for that, and people need to 77 00:04:39,720 --> 00:04:43,160 Speaker 1: know this. So older phones and devices as well, they 78 00:04:43,240 --> 00:04:46,760 Speaker 1: won't work. Three G won't work past September. Thank you 79 00:04:46,760 --> 00:04:47,240 Speaker 1: for your time. 80 00:04:48,200 --> 00:04:49,560 Speaker 2: Thanks Matthew, thanks for having. 81 00:04:49,480 --> 00:04:54,000 Speaker 1: Louise Highland there. Who is CEO Austra only Mobile Telecommunications Association. 82 00:04:54,120 --> 00:04:56,479 Speaker 1: I've just texted three to three four nine eight and 83 00:04:56,520 --> 00:04:58,640 Speaker 1: I've got back the text and I knew I would 84 00:04:58,680 --> 00:05:02,400 Speaker 1: anyway because it's five G phone. Good news. Your mobile 85 00:05:02,400 --> 00:05:05,080 Speaker 1: phone is compatible with our four G five G network. 86 00:05:05,120 --> 00:05:07,680 Speaker 1: Please remember to keep your device software updated. Thanks for 87 00:05:07,760 --> 00:05:11,560 Speaker 1: using our three G device checker records as that today 88 00:05:11,800 --> 00:05:15,360 Speaker 1: indicate the device is in use for your service and 89 00:05:15,880 --> 00:05:18,400 Speaker 1: then goes on to tell me about the phone I used, 90 00:05:18,440 --> 00:05:21,679 Speaker 1: So that's pretty clever. Darren Steel's called in from care Alert. 91 00:05:21,720 --> 00:05:24,480 Speaker 1: Good I Darren, Hey, Matt, how are you this really? Well? 92 00:05:24,560 --> 00:05:28,279 Speaker 1: Thank you? So of course your devices would many would 93 00:05:28,320 --> 00:05:29,960 Speaker 1: be three G I imagine. 94 00:05:30,520 --> 00:05:34,120 Speaker 3: Yeah. Look here's the thing, Matt, there's probably still thousands 95 00:05:34,160 --> 00:05:37,960 Speaker 3: of people in South Australia, tens of thousands around Australia 96 00:05:38,000 --> 00:05:40,800 Speaker 3: that do still have a three G medical alarm that 97 00:05:40,960 --> 00:05:43,360 Speaker 3: will need upgrading, and we just want to try and 98 00:05:43,400 --> 00:05:45,840 Speaker 3: get that message out there, the seriousness of it that 99 00:05:46,000 --> 00:05:51,719 Speaker 3: it will stop working at Caroler. We're calling people, we're 100 00:05:51,760 --> 00:05:56,479 Speaker 3: sending letters, we're sending emails and SMSs. But as Luise said, 101 00:05:56,680 --> 00:05:58,680 Speaker 3: a lot of people think that it is a scam. 102 00:05:59,000 --> 00:06:02,320 Speaker 3: They don't understand the technology, they think it's too expensive, 103 00:06:02,400 --> 00:06:05,840 Speaker 3: and realistically, we'd love to see the tel codes extend 104 00:06:05,880 --> 00:06:10,560 Speaker 3: the date from September just to give supplies that you know, 105 00:06:10,560 --> 00:06:12,280 Speaker 3: a little bit of extra time to be able to 106 00:06:12,279 --> 00:06:15,279 Speaker 3: contact their clients, because you know, I'd hate to think 107 00:06:15,320 --> 00:06:18,760 Speaker 3: that someone with a three G system has an emergency 108 00:06:18,839 --> 00:06:21,839 Speaker 3: after the cutoff days and their system just doesn't work. 109 00:06:21,880 --> 00:06:23,640 Speaker 3: That We just don't want to think about that. 110 00:06:23,720 --> 00:06:26,080 Speaker 1: So tellst have extended, haven't they? They were going to 111 00:06:26,120 --> 00:06:28,480 Speaker 1: close this month. I think they've extended now to the 112 00:06:28,560 --> 00:06:29,120 Speaker 1: end of August. 113 00:06:29,800 --> 00:06:31,960 Speaker 3: Yes, they did extend to the end of August. We'd 114 00:06:31,960 --> 00:06:36,200 Speaker 3: love to see it extended to December realistically, because you know, 115 00:06:36,279 --> 00:06:39,279 Speaker 3: six weeks isn't enough to try and upgrade the thousands 116 00:06:39,320 --> 00:06:42,440 Speaker 3: of people that do need upgrading. So I guess, Matt. 117 00:06:42,520 --> 00:06:45,360 Speaker 3: The message is and as Luiz said, if you do 118 00:06:45,440 --> 00:06:47,839 Speaker 3: have a three G alarm, or if you're not sure, 119 00:06:48,440 --> 00:06:51,320 Speaker 3: call your alarm provider. If you've got a care alert device, 120 00:06:51,360 --> 00:06:53,839 Speaker 3: you can call thirteen hundred and seventy five eighty five 121 00:06:54,000 --> 00:06:57,120 Speaker 3: ninety five. And look, here's the good thing. A lot 122 00:06:57,120 --> 00:07:00,520 Speaker 3: of people don't realize this. There's plenty of funding options 123 00:07:00,560 --> 00:07:05,240 Speaker 3: through my Age Care and theis the Personal Alert Subsidy program. 124 00:07:06,279 --> 00:07:08,720 Speaker 3: A lot of people can upgrade and it's not going 125 00:07:08,800 --> 00:07:11,400 Speaker 3: to be any out of pocket expenses to themselves. 126 00:07:11,560 --> 00:07:14,320 Speaker 1: Yeah, very important, So make sure if you don't know, 127 00:07:14,440 --> 00:07:17,560 Speaker 1: you check and have a chat to somebody who can 128 00:07:17,600 --> 00:07:20,680 Speaker 1: help you out. So these are personal alarms as well 129 00:07:20,720 --> 00:07:23,720 Speaker 1: as phones. So if you've got a pendant or a 130 00:07:23,800 --> 00:07:26,040 Speaker 1: watch that the text falls or whatever it might be, 131 00:07:26,600 --> 00:07:29,640 Speaker 1: make sure it will work beyond this stage. End of 132 00:07:29,880 --> 00:07:32,280 Speaker 1: September and end of August for Telstra, if you're with 133 00:07:32,280 --> 00:07:36,240 Speaker 1: telstera end of September for Optus and beyond that nothing 134 00:07:36,280 --> 00:07:38,600 Speaker 1: on three gs. So your phone won't work, your device 135 00:07:38,680 --> 00:07:41,280 Speaker 1: won't work, and perhaps the first time you realize that. 136 00:07:41,440 --> 00:07:43,360 Speaker 1: Hopefully not. But if you have a four you can't 137 00:07:43,360 --> 00:07:45,520 Speaker 1: get up, you hit the pendant and then no one comes. 138 00:07:45,920 --> 00:07:48,400 Speaker 1: Because that would be the worst case scenario, Darren. 139 00:07:48,760 --> 00:07:51,240 Speaker 3: Oh, that would be absolutely terrible and it would look 140 00:07:51,400 --> 00:07:53,880 Speaker 3: very bad for the telcos. Look, I don't know if 141 00:07:53,920 --> 00:07:56,640 Speaker 3: it's just me, Matt, but I feel like the telcos 142 00:07:56,640 --> 00:08:00,720 Speaker 3: haven't been proactive enough with getting this message out. I 143 00:08:00,760 --> 00:08:04,960 Speaker 3: haven't really heard any radio advertising, no TV message news, 144 00:08:05,040 --> 00:08:07,040 Speaker 3: and so people just don't know about this. 145 00:08:07,720 --> 00:08:09,440 Speaker 1: There you go. Well, we've done our little bit today 146 00:08:09,440 --> 00:08:12,000 Speaker 1: and I'm sure we'll talk about it before the deadline 147 00:08:12,000 --> 00:08:13,600 Speaker 1: as well. Darren, thanks for calling in. 148 00:08:14,160 --> 00:08:16,160 Speaker 3: Good on your mat Thanks very much, Darren, still. 149 00:08:15,960 --> 00:08:18,640 Speaker 1: There from care Alert thirteen hundred and seventy five eighty 150 00:08:18,640 --> 00:08:20,720 Speaker 1: five ninety five. If you've got any questions, if you've 151 00:08:20,760 --> 00:08:25,200 Speaker 1: got a care Alert device or your own supplier, aged 152 00:08:25,280 --> 00:08:28,880 Speaker 1: care providers can help you with this. NDIS providers can 153 00:08:28,960 --> 00:08:33,199 Speaker 1: help you, and certainly telecommunication companies. If you're with Telstra 154 00:08:33,240 --> 00:08:35,600 Speaker 1: Anoptus and you're not sure, well, if you've got a phone, 155 00:08:35,760 --> 00:08:39,680 Speaker 1: it doesn't matter who you're with, even Vota phone. Type 156 00:08:39,679 --> 00:08:42,760 Speaker 1: in three, four, nine to eight as a phone number 157 00:08:42,760 --> 00:08:45,360 Speaker 1: that you want to send a text to in the 158 00:08:45,480 --> 00:08:49,320 Speaker 1: message area, put in three and send it. You'll get 159 00:08:49,559 --> 00:08:53,040 Speaker 1: a reply almost immediately telling you that your phone either 160 00:08:53,160 --> 00:08:55,920 Speaker 1: is okay or it isn't. And with any device that 161 00:08:55,960 --> 00:08:58,000 Speaker 1: you're not sure about, go online, check it out, check 162 00:08:58,000 --> 00:09:01,200 Speaker 1: with your providers whatever you need to do. But and 163 00:09:01,440 --> 00:09:04,920 Speaker 1: this includes vending machines of all things that might have 164 00:09:05,000 --> 00:09:08,760 Speaker 1: a three G simin it for sending whatever they need 165 00:09:08,800 --> 00:09:11,560 Speaker 1: to send, or your personal alert or whatever it is. 166 00:09:11,760 --> 00:09:13,720 Speaker 1: Check it out. Make sure it's going to work beyond 167 00:09:14,080 --> 00:09:15,360 Speaker 1: the next six weeks.