1 00:00:04,200 --> 00:00:07,360 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:07,440 --> 00:00:10,480 Speaker 1: place where business is far from boring. And today I'm 3 00:00:10,520 --> 00:00:14,120 Speaker 1: recording on gadigal Land. Now, I somehow managed to build 4 00:00:14,120 --> 00:00:17,520 Speaker 1: an empire from the garage underneath my house, and in 5 00:00:17,600 --> 00:00:19,880 Speaker 1: Big Business, I'm here to share it all with you, 6 00:00:20,079 --> 00:00:23,439 Speaker 1: from the winds, the huge mistakes, the challenging times and 7 00:00:23,520 --> 00:00:27,040 Speaker 1: funny moments in between. So, whether you're in business already, 8 00:00:27,240 --> 00:00:30,080 Speaker 1: you're wanting to start, or you're even not in business 9 00:00:30,120 --> 00:00:32,479 Speaker 1: at all and you're just looking for some inspiration or 10 00:00:32,479 --> 00:00:34,920 Speaker 1: you want to hear a great story, this is the 11 00:00:35,000 --> 00:00:38,879 Speaker 1: podcast for you. Coming up in today's episode, we are 12 00:00:38,920 --> 00:00:42,560 Speaker 1: diving into a topic that is as real as it gets. 13 00:00:42,960 --> 00:00:47,839 Speaker 1: Staff turnover. Now, if you're anything like me, you probably 14 00:00:48,040 --> 00:00:51,000 Speaker 1: never gave much thought to what it's like when someone 15 00:00:51,080 --> 00:00:54,600 Speaker 1: decides to part ways with your business. But let me 16 00:00:54,680 --> 00:00:55,240 Speaker 1: tell you. 17 00:00:55,320 --> 00:01:02,080 Speaker 2: It's a whole new world, one field with challenges, surprises, 18 00:01:02,480 --> 00:01:05,959 Speaker 2: and yes, a few hard hitting life lessons along the way. 19 00:01:06,440 --> 00:01:10,280 Speaker 1: You see, back in my early twenties, rejection would hit 20 00:01:10,360 --> 00:01:13,960 Speaker 1: me like a ton of bricks. I'll admit it, it's stung. 21 00:01:14,480 --> 00:01:17,640 Speaker 1: But fast forward to today and running fate has been 22 00:01:17,840 --> 00:01:22,119 Speaker 1: one heck of an education in handling rejection, especially when 23 00:01:22,160 --> 00:01:25,440 Speaker 1: it comes to having staff resigned from their roles. It's 24 00:01:25,480 --> 00:01:28,480 Speaker 1: a reality of business that no one really talks about, 25 00:01:28,640 --> 00:01:31,560 Speaker 1: yet we all experience it at some point, and the 26 00:01:31,600 --> 00:01:34,319 Speaker 1: bigger you get, the more you're going to experience it. 27 00:01:34,560 --> 00:01:37,280 Speaker 1: And let me tell you, it can feel pretty personal. 28 00:01:37,840 --> 00:01:42,480 Speaker 1: But here's the thing, it's not not even close. Having 29 00:01:42,520 --> 00:01:44,840 Speaker 1: staff come and go is just another part of the 30 00:01:45,000 --> 00:01:49,720 Speaker 1: entrepreneurial journey, albeit it's a tricky one. So in today's episode, 31 00:01:49,920 --> 00:01:52,840 Speaker 1: we're going to unpack it all the highs, the lows, 32 00:01:53,200 --> 00:01:56,400 Speaker 1: and everything in between, because when it comes down to it, 33 00:01:56,720 --> 00:02:01,960 Speaker 1: handling staff turnover is just another lesson in resilience, adaptability, 34 00:02:02,120 --> 00:02:05,760 Speaker 1: and the art of moving forward. Anyway, time is money, 35 00:02:05,800 --> 00:02:12,600 Speaker 1: So let's get down to business. I'm going to start 36 00:02:12,639 --> 00:02:15,399 Speaker 1: this episode with a question that I've had a few 37 00:02:15,400 --> 00:02:17,840 Speaker 1: of you ask me on my Instagram account, and I 38 00:02:17,840 --> 00:02:19,840 Speaker 1: guess it's a good place to start for this. I've 39 00:02:19,880 --> 00:02:22,399 Speaker 1: had so many people ask me when is the right 40 00:02:22,440 --> 00:02:26,400 Speaker 1: time to hire that first employee for your business. Every 41 00:02:26,400 --> 00:02:28,560 Speaker 1: business owner, at some point is going to get to 42 00:02:28,600 --> 00:02:30,520 Speaker 1: that stage where they feel like they need to make 43 00:02:30,560 --> 00:02:33,120 Speaker 1: their first hire, especially if you've started it yourself and 44 00:02:33,120 --> 00:02:36,960 Speaker 1: you're doing all the groundwork. As for me, I knew. 45 00:02:37,040 --> 00:02:39,280 Speaker 1: I think you, like Kath and Kim say, you just 46 00:02:39,320 --> 00:02:42,359 Speaker 1: feel it in your orders when you need to hire 47 00:02:42,400 --> 00:02:46,200 Speaker 1: that first employee. For me, my first employee, I hired 48 00:02:46,480 --> 00:02:49,720 Speaker 1: kind of as just like a general assistant, and I 49 00:02:49,840 --> 00:02:52,880 Speaker 1: hired her as a casual employee because I was so 50 00:02:53,000 --> 00:02:54,959 Speaker 1: scared that I wasn't going to have enough work for 51 00:02:55,000 --> 00:02:56,880 Speaker 1: her to do. And mind you, this is when I 52 00:02:56,919 --> 00:02:59,960 Speaker 1: had started Fate, and it was underneath the garage, underneath 53 00:03:00,120 --> 00:03:04,880 Speaker 1: the garage. No, it was in the garage. It was 54 00:03:04,919 --> 00:03:07,600 Speaker 1: in the garage under my house. And I was also 55 00:03:07,680 --> 00:03:09,959 Speaker 1: doing all my influencing at this time, and I'd been 56 00:03:10,000 --> 00:03:13,000 Speaker 1: managing myself doing that for years, and even then I 57 00:03:13,080 --> 00:03:15,080 Speaker 1: was scared, even though I had all these brand deals 58 00:03:15,120 --> 00:03:17,240 Speaker 1: I was doing that she could have helped me organize 59 00:03:17,240 --> 00:03:19,880 Speaker 1: with the emails, and she was going to be helping 60 00:03:19,880 --> 00:03:22,000 Speaker 1: me pack all of our orders, I still had that 61 00:03:22,080 --> 00:03:25,480 Speaker 1: fear and worry that I wasn't going to have enough 62 00:03:25,520 --> 00:03:27,880 Speaker 1: money to pay her or I wasn't going to have 63 00:03:28,000 --> 00:03:30,840 Speaker 1: enough work for her to do. But when it comes 64 00:03:30,840 --> 00:03:33,760 Speaker 1: to making that first hire, you'll know yourself that you're 65 00:03:33,800 --> 00:03:37,800 Speaker 1: ready for it because you will feel completely stretched. And 66 00:03:37,840 --> 00:03:40,200 Speaker 1: with the financial side of hiring someone as well, you 67 00:03:40,320 --> 00:03:42,560 Speaker 1: also want to make sure that your business is in 68 00:03:42,680 --> 00:03:45,360 Speaker 1: a good financial point and you've got a decent cash 69 00:03:45,360 --> 00:03:48,200 Speaker 1: flow coming in every week so that you can afford 70 00:03:48,440 --> 00:03:50,600 Speaker 1: to pay that person. So that could even be a 71 00:03:50,680 --> 00:03:53,400 Speaker 1: question for your accountant. It's hey, can we look at 72 00:03:53,400 --> 00:03:56,160 Speaker 1: our numbers? Do I have enough money coming in that 73 00:03:56,200 --> 00:03:58,760 Speaker 1: I can afford to pay this person? And what I've 74 00:03:58,800 --> 00:04:01,320 Speaker 1: found as well is as as it is to hire 75 00:04:01,400 --> 00:04:04,560 Speaker 1: that first employee. Trust me, I know the feeling all 76 00:04:04,600 --> 00:04:08,320 Speaker 1: too well. When you hire someone new. You can't just 77 00:04:08,400 --> 00:04:12,440 Speaker 1: see it as you're paying them and they are an expense. 78 00:04:12,720 --> 00:04:15,760 Speaker 1: It's actually an asset for your business because that person 79 00:04:15,920 --> 00:04:18,800 Speaker 1: is then going to be able to generate your business 80 00:04:18,800 --> 00:04:21,479 Speaker 1: more money. They're going to take things off your hands. Yes, 81 00:04:21,520 --> 00:04:23,400 Speaker 1: you're going to pay them to do it, but then 82 00:04:23,440 --> 00:04:25,680 Speaker 1: you're going to have more time to do the things 83 00:04:25,800 --> 00:04:27,840 Speaker 1: that are more important, which is going to bring more 84 00:04:27,880 --> 00:04:30,440 Speaker 1: money into your business. So moving on to the juicy stuff. 85 00:04:30,720 --> 00:04:34,800 Speaker 1: Why do employees choose to leave their roles? Well, the 86 00:04:34,920 --> 00:04:38,600 Speaker 1: reasons are as varied as the individuals themselves. And if 87 00:04:38,600 --> 00:04:41,400 Speaker 1: there's one thing that I've learned in hiring so many 88 00:04:41,400 --> 00:04:44,080 Speaker 1: people over the years is just how different everyone is. Like, 89 00:04:44,120 --> 00:04:48,000 Speaker 1: we all know that we're individuals, but hiring people and 90 00:04:48,040 --> 00:04:50,400 Speaker 1: working with them will just open your eyes to how 91 00:04:50,480 --> 00:04:54,960 Speaker 1: different we all truly are, from pursuing new career opportunities 92 00:04:55,160 --> 00:04:57,960 Speaker 1: to seeking better work life balance, or it can even 93 00:04:58,000 --> 00:05:00,200 Speaker 1: be as simple as they think your workplace this is 94 00:05:00,240 --> 00:05:03,080 Speaker 1: horrible and they hate their job. You can't control the 95 00:05:03,080 --> 00:05:06,560 Speaker 1: way people feel. There's no shortage of factors that can 96 00:05:06,680 --> 00:05:10,279 Speaker 1: lead someone to resign from their position. But let's be 97 00:05:10,400 --> 00:05:13,560 Speaker 1: real for a minute. Staff turnover isn't just about saying 98 00:05:13,560 --> 00:05:18,400 Speaker 1: goodbye to familiar faces. It's about navigating the inevitable waves 99 00:05:18,440 --> 00:05:21,920 Speaker 1: of change that come crashing down on your business. It's 100 00:05:21,960 --> 00:05:27,200 Speaker 1: about adapting to new dynamics, redistributing responsibilities, and yes, occasionally 101 00:05:27,240 --> 00:05:30,120 Speaker 1: feeling like you're back at square one. I had someone 102 00:05:30,240 --> 00:05:34,760 Speaker 1: in my Big Business podcast DMS my Instagram account asked 103 00:05:34,760 --> 00:05:37,440 Speaker 1: me a question the other day, and the question was, 104 00:05:37,920 --> 00:05:40,400 Speaker 1: being in the shoes of your old bosses, do you 105 00:05:40,440 --> 00:05:43,359 Speaker 1: feel bad for leaving some jobs the way you did? 106 00:05:43,880 --> 00:05:46,320 Speaker 1: And that's a great question because That's something that I've 107 00:05:46,360 --> 00:05:49,279 Speaker 1: thought about a lot over the years, especially now that 108 00:05:49,320 --> 00:05:51,760 Speaker 1: I'm on the other side. And I'm sure most of 109 00:05:51,760 --> 00:05:54,080 Speaker 1: you would know, especially if you've listened to my first 110 00:05:54,080 --> 00:05:57,000 Speaker 1: episode of Big Business. I had a lot of jobs 111 00:05:57,000 --> 00:05:58,719 Speaker 1: back in the day, and I was just on this 112 00:05:58,880 --> 00:06:03,039 Speaker 1: constant hunt trying to find what it was that I liked. 113 00:06:03,480 --> 00:06:07,200 Speaker 1: And admittedly I quit jobs in the worst way possible, 114 00:06:07,400 --> 00:06:09,359 Speaker 1: to be honest with you, I never had a job 115 00:06:09,880 --> 00:06:15,240 Speaker 1: long enough where I really mattered, you know, like I 116 00:06:15,279 --> 00:06:18,320 Speaker 1: never started a career or anything, and then had the 117 00:06:18,360 --> 00:06:21,039 Speaker 1: opportunity to like leave in a really nice way and 118 00:06:21,120 --> 00:06:23,880 Speaker 1: do the handover and send off and all that. I 119 00:06:24,000 --> 00:06:26,039 Speaker 1: was getting jobs and having them for a month and 120 00:06:26,040 --> 00:06:28,240 Speaker 1: then text and saying I quit, or just like not 121 00:06:28,440 --> 00:06:31,080 Speaker 1: showing up at all to like waitressing jobs. I never 122 00:06:31,120 --> 00:06:35,520 Speaker 1: really experienced a career. I remember I had one career 123 00:06:35,600 --> 00:06:37,640 Speaker 1: sort of role when I lived in Brisbane when I 124 00:06:37,720 --> 00:06:40,720 Speaker 1: was like twenty and I was an assistant to this 125 00:06:40,760 --> 00:06:44,360 Speaker 1: big regional manager. And I quit in the right way 126 00:06:44,400 --> 00:06:47,200 Speaker 1: then because I was moving home to Newcastle and they 127 00:06:47,200 --> 00:06:49,359 Speaker 1: did like a lovely send off and like got me 128 00:06:49,400 --> 00:06:51,680 Speaker 1: a card and everything, and that was really nice. But 129 00:06:51,800 --> 00:06:54,599 Speaker 1: looking back, I never used to give a fuck about 130 00:06:54,640 --> 00:06:58,240 Speaker 1: the way that I quit jobs with my companies. Over 131 00:06:58,279 --> 00:07:00,120 Speaker 1: the years, it's definitely made me look at it in 132 00:07:00,160 --> 00:07:03,480 Speaker 1: a different way, and I've done some self reflection and thought, shit, 133 00:07:04,080 --> 00:07:07,960 Speaker 1: I was never once caring about the impact me leaving 134 00:07:08,000 --> 00:07:10,760 Speaker 1: would maybe have on that business. And it's like a 135 00:07:10,800 --> 00:07:13,440 Speaker 1: weird thing to think about as well, because it's like 136 00:07:13,480 --> 00:07:16,960 Speaker 1: where do employees draw the line with how much they 137 00:07:17,000 --> 00:07:19,280 Speaker 1: care versus how much they just want to go and 138 00:07:19,320 --> 00:07:21,400 Speaker 1: live their life. And I still see it that way 139 00:07:21,920 --> 00:07:24,080 Speaker 1: as an owner now, like I would hate for someone 140 00:07:24,120 --> 00:07:27,280 Speaker 1: to just quit their job and not show up the 141 00:07:27,320 --> 00:07:29,640 Speaker 1: next day, and like we've pretty much had that happen, 142 00:07:29,720 --> 00:07:33,160 Speaker 1: like people ghost us before. Being an owner. Now I 143 00:07:33,200 --> 00:07:36,600 Speaker 1: can see the other side of how impactful that actually 144 00:07:36,600 --> 00:07:39,600 Speaker 1: can be to a business and the shit that happens 145 00:07:39,680 --> 00:07:41,920 Speaker 1: after that, and how the business has to pick up 146 00:07:42,240 --> 00:07:44,880 Speaker 1: all the pieces of someone just leaving. But at the 147 00:07:44,880 --> 00:07:47,280 Speaker 1: same time, I still think back to my twenty year 148 00:07:47,320 --> 00:07:49,280 Speaker 1: old self and when I would just quit jobs, and 149 00:07:49,320 --> 00:07:53,080 Speaker 1: I still get it. So it's a really interesting predicament 150 00:07:53,120 --> 00:07:54,440 Speaker 1: to be in to be able to look at it 151 00:07:54,480 --> 00:07:57,200 Speaker 1: from both sides of the fence. People always say, like, 152 00:07:57,280 --> 00:07:59,760 Speaker 1: your employees are never going to care about your business 153 00:07:59,760 --> 00:08:02,520 Speaker 1: as much as you do. And sure you'll get some 154 00:08:02,600 --> 00:08:05,720 Speaker 1: really passionate employees and they will live and breed the business, 155 00:08:05,840 --> 00:08:07,800 Speaker 1: especially if you're a smaller business. I think it's very 156 00:08:07,880 --> 00:08:10,480 Speaker 1: different if you're working for a huge business, like you're 157 00:08:10,480 --> 00:08:11,960 Speaker 1: not going to care about it like it's your own. 158 00:08:12,000 --> 00:08:14,240 Speaker 1: But when you're the founder and you are working with 159 00:08:14,480 --> 00:08:16,720 Speaker 1: your employees every single day, you are going to find 160 00:08:16,760 --> 00:08:19,640 Speaker 1: those people that are super passionate about it and would 161 00:08:19,640 --> 00:08:22,239 Speaker 1: like die for the business and whatever. Not quite literally, 162 00:08:22,280 --> 00:08:24,520 Speaker 1: but you know what I'm saying. But one thing that 163 00:08:24,560 --> 00:08:26,960 Speaker 1: I've had to remind myself of over the years, and 164 00:08:27,320 --> 00:08:29,560 Speaker 1: when I've spoken with other friends that own businesses and 165 00:08:29,600 --> 00:08:31,920 Speaker 1: they're having a hard time because someone in their team 166 00:08:32,000 --> 00:08:35,040 Speaker 1: is leaving, it's really hard to not take it personally, 167 00:08:35,120 --> 00:08:37,200 Speaker 1: but you've got to remember. And one thing I like 168 00:08:37,240 --> 00:08:41,840 Speaker 1: to remind myself of is their life is far more 169 00:08:41,840 --> 00:08:44,880 Speaker 1: important than my business, even though my business is everything 170 00:08:44,920 --> 00:08:47,320 Speaker 1: to me and this is my world, like fate is 171 00:08:47,320 --> 00:08:50,520 Speaker 1: my world, but it's not my employee's world. And I 172 00:08:50,600 --> 00:08:52,720 Speaker 1: always I've said that to friends that have said, hey, 173 00:08:52,760 --> 00:08:54,760 Speaker 1: like this girl's leaving, Like what do I do. I'm like, 174 00:08:54,760 --> 00:08:57,160 Speaker 1: you've got to let people do what they want to do, 175 00:08:57,280 --> 00:08:59,440 Speaker 1: because that's all I ever did in life in my 176 00:08:59,520 --> 00:09:02,520 Speaker 1: early time is I didn't care what the business thought 177 00:09:02,600 --> 00:09:04,520 Speaker 1: of me. I'd go, I'm quitting because I'm going on 178 00:09:04,559 --> 00:09:06,400 Speaker 1: to the next thing. So that's one thing that I 179 00:09:06,440 --> 00:09:10,000 Speaker 1: am always super mindful of is, yes, we want people 180 00:09:10,080 --> 00:09:12,760 Speaker 1: to work for us that are super passionate about us 181 00:09:12,800 --> 00:09:14,199 Speaker 1: and the business and everything, but at the end of 182 00:09:14,240 --> 00:09:16,360 Speaker 1: the day, like their life and what they want to 183 00:09:16,360 --> 00:09:18,719 Speaker 1: do is far more important than that, and I think 184 00:09:18,760 --> 00:09:21,560 Speaker 1: that's what we need to embrace as business owners. And 185 00:09:21,640 --> 00:09:25,640 Speaker 1: here's the thing. Staff turnover isn't always a bad thing. 186 00:09:26,000 --> 00:09:29,199 Speaker 1: In fact, it can be a catalyst for growth an 187 00:09:29,200 --> 00:09:33,080 Speaker 1: evolution within your business. As the old saying says, one 188 00:09:33,160 --> 00:09:36,920 Speaker 1: door closes, another one opens. And every time someone does 189 00:09:37,040 --> 00:09:40,000 Speaker 1: leave our workplace, I see it as an opportunity. It's 190 00:09:40,080 --> 00:09:43,000 Speaker 1: not something to get upset about. It's a new and 191 00:09:43,040 --> 00:09:48,160 Speaker 1: exciting opportunity. It's an opportunity for new perspectives, fresh ideas, 192 00:09:48,520 --> 00:09:51,600 Speaker 1: and diverse skill sets. All of these can breathe new 193 00:09:51,640 --> 00:09:54,640 Speaker 1: life into your business. And as tough as people leaving 194 00:09:54,679 --> 00:09:57,520 Speaker 1: can be, I have learned to get excited by it. 195 00:09:58,160 --> 00:10:01,280 Speaker 1: So as you navigate the twist in terms of staff turnover, 196 00:10:01,400 --> 00:10:07,239 Speaker 1: remember this change in business is inevitable, but growth is optional. 197 00:10:07,360 --> 00:10:10,320 Speaker 1: So we need to embrace the opportunities that come with 198 00:10:10,400 --> 00:10:14,760 Speaker 1: each new chapter and never underestimate the resilience of your 199 00:10:14,800 --> 00:10:21,800 Speaker 1: team or yourself as an owner. So let's chat about 200 00:10:21,880 --> 00:10:24,840 Speaker 1: the emotional rollercoaster that comes with staff turnover. I thought 201 00:10:24,880 --> 00:10:30,320 Speaker 1: I would also say I'm not majorly experiencing staff turnover. 202 00:10:30,600 --> 00:10:32,880 Speaker 1: We have had a few. Like we're still quite new 203 00:10:32,920 --> 00:10:34,800 Speaker 1: to business. I've got a lot of staff that've been 204 00:10:34,840 --> 00:10:37,120 Speaker 1: working with me for years and years and years. We've 205 00:10:37,120 --> 00:10:38,959 Speaker 1: had a few people come and go over the years, 206 00:10:39,080 --> 00:10:42,000 Speaker 1: and if I'm being honest, we've dealt more with having 207 00:10:42,000 --> 00:10:47,000 Speaker 1: to fire people from their roles than people actually leaving. So, anyway, 208 00:10:47,240 --> 00:10:49,599 Speaker 1: have you ever had a bad breakup, whether it was 209 00:10:49,640 --> 00:10:53,000 Speaker 1: a relationship or even a friendship breakup like they suck? 210 00:10:53,559 --> 00:10:56,679 Speaker 1: I have experienced both of these, and they fucking hurt 211 00:10:57,160 --> 00:11:01,360 Speaker 1: in a weird way. Sometimes having staff resign can feel 212 00:11:01,400 --> 00:11:03,840 Speaker 1: like a breakup in a weird sort of way, And 213 00:11:03,880 --> 00:11:07,920 Speaker 1: I guess this is also dependent on the situation. I'm sure, 214 00:11:08,000 --> 00:11:12,320 Speaker 1: the CEO of Kmart doesn't really care if someone working 215 00:11:12,400 --> 00:11:16,080 Speaker 1: at their local Westfield store resigns, but I guess I'm 216 00:11:16,120 --> 00:11:19,840 Speaker 1: more so speaking from the experience of starting out really small, 217 00:11:20,080 --> 00:11:22,720 Speaker 1: when you're working super closely with all of your employees, 218 00:11:23,040 --> 00:11:26,000 Speaker 1: having them leave can really hurt, and weirdly can have 219 00:11:26,120 --> 00:11:29,520 Speaker 1: you make you question yourself. I've had people leave their 220 00:11:29,600 --> 00:11:31,760 Speaker 1: roles over the years, and even if it's been in 221 00:11:31,760 --> 00:11:35,600 Speaker 1: the most positive way and we've ended everything on great terms, 222 00:11:35,960 --> 00:11:38,000 Speaker 1: I've still laid in bed at night and thought, fuck, 223 00:11:38,360 --> 00:11:41,400 Speaker 1: am I even a good boss? Even if they've left 224 00:11:41,480 --> 00:11:44,680 Speaker 1: in the most positive way, I will still lay in 225 00:11:44,679 --> 00:11:47,120 Speaker 1: bed at night and go what could have I done better? 226 00:11:47,520 --> 00:11:49,120 Speaker 1: From the moment that you find out that one of 227 00:11:49,160 --> 00:11:51,920 Speaker 1: your team members is moving on, maybe they drop the 228 00:11:51,960 --> 00:11:55,440 Speaker 1: bombshell during a casual conversation, or perhaps you get an 229 00:11:55,480 --> 00:11:59,200 Speaker 1: official resignation letter in your inbox. Either way, it can 230 00:11:59,240 --> 00:12:01,920 Speaker 1: feel like a part to the gut and suddenly you're 231 00:12:02,000 --> 00:12:06,280 Speaker 1: hit with a wave of emotions shock, disbelief, maybe even 232 00:12:06,280 --> 00:12:09,720 Speaker 1: a hint of sadness, and those self questioning thoughts start 233 00:12:09,840 --> 00:12:13,680 Speaker 1: rolling in. But here's a thing. It's okay to feel 234 00:12:13,720 --> 00:12:18,600 Speaker 1: those emotions in fact, it's perfectly normal. We are only human, 235 00:12:19,280 --> 00:12:22,439 Speaker 1: after all. These are the people that you've worked alongside, 236 00:12:22,880 --> 00:12:25,480 Speaker 1: laughed with, and maybe even shared a few happy hour 237 00:12:25,559 --> 00:12:28,880 Speaker 1: drinks with. But here's the kicker. While it's okay to 238 00:12:28,920 --> 00:12:32,480 Speaker 1: feel sad or disappointed, it's also important to remember that 239 00:12:32,600 --> 00:12:35,640 Speaker 1: this isn't the end of the world. In fact, it's 240 00:12:35,720 --> 00:12:38,440 Speaker 1: just the beginning of a new chapter for both you 241 00:12:38,640 --> 00:12:41,720 Speaker 1: and your team member. So instead of dwelling on the negative, 242 00:12:41,960 --> 00:12:45,000 Speaker 1: try and focus on the positive. Celebrate the time that 243 00:12:45,040 --> 00:12:47,880 Speaker 1: you've had together, the memories you've shared, and the lessons 244 00:12:47,920 --> 00:12:50,360 Speaker 1: that you've learned along the way. I think the same 245 00:12:50,440 --> 00:12:53,439 Speaker 1: thing for breakups too. As shit as they are, they 246 00:12:53,440 --> 00:12:56,080 Speaker 1: are an opportunity. We just really struggle to see that 247 00:12:56,280 --> 00:12:59,040 Speaker 1: in the moment. Now, let's talk about the elephant in 248 00:12:59,080 --> 00:13:02,960 Speaker 1: the room, reject yep I said it. For many of us, 249 00:13:03,160 --> 00:13:06,160 Speaker 1: having someone resign from their role, it can feel like 250 00:13:06,240 --> 00:13:09,440 Speaker 1: a personal rejection, like we're not good enough or that 251 00:13:09,480 --> 00:13:12,720 Speaker 1: we somehow failed as leaders. But here's the truth. When 252 00:13:12,720 --> 00:13:16,640 Speaker 1: someone resigns from their role, it's not about you. It's 253 00:13:16,840 --> 00:13:20,040 Speaker 1: never about you. I thought I would also add in 254 00:13:20,080 --> 00:13:23,439 Speaker 1: here this is me just speaking from my experience sometimes 255 00:13:23,520 --> 00:13:26,320 Speaker 1: people resigning can be a reflection of the owner if 256 00:13:26,400 --> 00:13:30,040 Speaker 1: the owner has done something terribly wrong. But me, in 257 00:13:30,080 --> 00:13:32,080 Speaker 1: my business, I would never want to do wrong by 258 00:13:32,240 --> 00:13:36,479 Speaker 1: someone or anyone. So again I'm only speaking from my experience. 259 00:13:37,280 --> 00:13:41,640 Speaker 1: People leave for all sorts of reasons, career advancement, personal growth, 260 00:13:41,880 --> 00:13:44,840 Speaker 1: or even just a change of scenery. It's rarely, if ever, 261 00:13:44,920 --> 00:13:47,680 Speaker 1: a reflection of your leadership or your worth as a person. 262 00:13:47,800 --> 00:13:49,960 Speaker 1: I feel like I just need to disclaim They're like. 263 00:13:50,080 --> 00:13:54,440 Speaker 1: It depends on the situation. So how do you navigate 264 00:13:54,520 --> 00:13:59,240 Speaker 1: this emotional rollercoaster with grace and resilience. Well, it starts 265 00:13:59,240 --> 00:14:03,040 Speaker 1: with acceptance, acceptance that change is a natural part of 266 00:14:03,080 --> 00:14:06,840 Speaker 1: life and business. I'll actually never forget many many years ago, 267 00:14:07,360 --> 00:14:10,760 Speaker 1: it would have been probably four years ago, I had 268 00:14:10,800 --> 00:14:12,640 Speaker 1: an employee, and this was only when I had a 269 00:14:12,640 --> 00:14:15,520 Speaker 1: couple of employees. I had an employee say to me, 270 00:14:16,040 --> 00:14:18,440 Speaker 1: as we were growing and I was hiring some new people, 271 00:14:19,040 --> 00:14:22,400 Speaker 1: I don't deal well with change, and my eye just 272 00:14:22,480 --> 00:14:26,680 Speaker 1: started twitching in the corner. With business, you have to 273 00:14:26,800 --> 00:14:30,200 Speaker 1: embrace change, especially if you want to grow a business. 274 00:14:30,320 --> 00:14:32,880 Speaker 1: I'll just never I'll never forget her saying that to me. 275 00:14:33,960 --> 00:14:36,200 Speaker 1: I was like, girl, if you don't like change, like 276 00:14:36,240 --> 00:14:38,360 Speaker 1: you've got a lot coming for you in life, because 277 00:14:38,720 --> 00:14:41,200 Speaker 1: life is full of changes, and so is Fate. Because 278 00:14:41,200 --> 00:14:43,560 Speaker 1: we were this tiny, little baby and I knew that 279 00:14:43,600 --> 00:14:45,760 Speaker 1: I wanted to grow. The thing other things that you 280 00:14:45,800 --> 00:14:49,200 Speaker 1: have to accept is that you can't control everything, no 281 00:14:49,280 --> 00:14:53,280 Speaker 1: matter how hard you try, and acceptance that sometimes the 282 00:14:53,320 --> 00:14:56,000 Speaker 1: best thing you can do is let go and trust 283 00:14:56,000 --> 00:14:59,240 Speaker 1: that everything will work out in the end. A funny 284 00:14:59,280 --> 00:15:01,840 Speaker 1: thought that I I have to myself, and there's a 285 00:15:01,880 --> 00:15:04,800 Speaker 1: lot usually when I'm laying in bed at night, is 286 00:15:05,320 --> 00:15:08,640 Speaker 1: about the fact that everyone that I have working for 287 00:15:08,720 --> 00:15:11,480 Speaker 1: me now, like we have sixty plus employees at Fate, 288 00:15:11,800 --> 00:15:14,240 Speaker 1: there's a high chance that one day they're all not 289 00:15:14,280 --> 00:15:17,480 Speaker 1: going to work for me anymore. Why are you scrunching 290 00:15:17,560 --> 00:15:21,200 Speaker 1: up your face at that. Yeah, it's just a bit scary. 291 00:15:21,440 --> 00:15:24,800 Speaker 1: It is scary. And this is a real, a real 292 00:15:24,880 --> 00:15:28,880 Speaker 1: thought to have, especially for us, because we are in 293 00:15:28,960 --> 00:15:31,800 Speaker 1: this business where we're all young. Everyone that works for 294 00:15:31,880 --> 00:15:34,920 Speaker 1: Fate is in their twenties and thirty. Like I'm the 295 00:15:34,960 --> 00:15:38,080 Speaker 1: oldest employee, I'm pretty sure, like I'm the oldest one. 296 00:15:38,160 --> 00:15:41,200 Speaker 1: So it's inevitable that people are going to want to 297 00:15:41,280 --> 00:15:44,160 Speaker 1: change things up. Sure, I'd love to keep everyone that's 298 00:15:44,200 --> 00:15:46,840 Speaker 1: working for me right now, forever and ever and ever. 299 00:15:46,920 --> 00:15:48,880 Speaker 1: But like, how many people do you actually know that 300 00:15:48,960 --> 00:15:51,360 Speaker 1: have worked in the one job their whole life? When 301 00:15:51,360 --> 00:15:53,960 Speaker 1: you hire people to you have in your mind the 302 00:15:54,040 --> 00:15:58,640 Speaker 1: consideration that there's career progression for them within Fate. Absolutely, 303 00:15:58,760 --> 00:16:02,200 Speaker 1: and that's one thing that we are huge on at FATE. 304 00:16:02,680 --> 00:16:07,520 Speaker 1: I'm all for career growth within Fate, and the girls 305 00:16:07,520 --> 00:16:08,880 Speaker 1: that are working for me now that have been with 306 00:16:08,920 --> 00:16:10,920 Speaker 1: me for years would be able to vouch for that. 307 00:16:12,000 --> 00:16:14,720 Speaker 1: I would never want to be a workplace where I'm 308 00:16:14,760 --> 00:16:17,360 Speaker 1: just hiring someone and I want them to stay where 309 00:16:17,360 --> 00:16:19,400 Speaker 1: they are forever. Like I'm all for it. Of course, 310 00:16:19,920 --> 00:16:22,560 Speaker 1: growth also has to be earned in a way from staff, 311 00:16:22,600 --> 00:16:24,880 Speaker 1: Like you can't just keep making someone grow if they 312 00:16:24,920 --> 00:16:26,960 Speaker 1: don't want it or they don't have the initiative. But 313 00:16:27,040 --> 00:16:30,000 Speaker 1: I'm huge on growth, and I would only hope that 314 00:16:30,800 --> 00:16:35,080 Speaker 1: everyone that I have working with me now can continue 315 00:16:35,120 --> 00:16:37,720 Speaker 1: to grow with the company as it grows. I would 316 00:16:37,760 --> 00:16:41,080 Speaker 1: never want them to leave to go and do something 317 00:16:41,080 --> 00:16:43,160 Speaker 1: else because they felt like they weren't getting anywhere. But 318 00:16:43,200 --> 00:16:44,880 Speaker 1: I think one of the challenges I have as a 319 00:16:44,880 --> 00:16:47,480 Speaker 1: business owner is getting my company to that point where 320 00:16:47,480 --> 00:16:49,600 Speaker 1: I can keep the girls growing in their roles, if 321 00:16:49,640 --> 00:16:52,640 Speaker 1: you know what I mean, such as constant trying to 322 00:16:52,680 --> 00:16:55,240 Speaker 1: grow and people express to us, hey, like I'm interested 323 00:16:55,280 --> 00:16:56,840 Speaker 1: in growing, and I'm like, all right, bear with me, 324 00:16:56,960 --> 00:16:58,880 Speaker 1: Like give me six months and I'm going to try 325 00:16:58,920 --> 00:17:01,120 Speaker 1: and make this happen. And I've done that for some staff, 326 00:17:01,480 --> 00:17:04,640 Speaker 1: so it's really interesting. Like I'd love everyone, I'm sure 327 00:17:04,680 --> 00:17:06,760 Speaker 1: every business owner, especially if you've got a great team, 328 00:17:06,920 --> 00:17:09,000 Speaker 1: you want them forever. I want them to be with 329 00:17:09,040 --> 00:17:11,400 Speaker 1: me forever. But sometimes I stop and think, I'm like, fuck, 330 00:17:11,440 --> 00:17:13,119 Speaker 1: maybe one day I'm never going to be working with 331 00:17:13,160 --> 00:17:15,320 Speaker 1: these girls again, like because they're going to be in 332 00:17:15,320 --> 00:17:17,399 Speaker 1: their forties one day and their fifties, and like, is 333 00:17:17,400 --> 00:17:19,280 Speaker 1: fate even going to be a thing? Then, Like, these 334 00:17:19,280 --> 00:17:22,160 Speaker 1: are the thoughts that I have, and it's just really 335 00:17:22,200 --> 00:17:25,240 Speaker 1: weird to think about on this I thought i'd take 336 00:17:25,280 --> 00:17:28,040 Speaker 1: it back a bit. In a previous episode, I spoke 337 00:17:28,080 --> 00:17:31,320 Speaker 1: about setting boundaries and how I refuse to hire friends. 338 00:17:31,840 --> 00:17:34,119 Speaker 1: If you miss that episode, I don't know what episode 339 00:17:34,160 --> 00:17:36,720 Speaker 1: it was, but I talk about my experience with hiring 340 00:17:36,760 --> 00:17:38,920 Speaker 1: friends in the past. It might have been episode two 341 00:17:39,040 --> 00:17:42,280 Speaker 1: or three, and how it's just a rule that I 342 00:17:42,400 --> 00:17:46,439 Speaker 1: have now, So let's put ourselves into a scenario. It 343 00:17:46,480 --> 00:17:49,040 Speaker 1: was episode three. I've just got confirmation, So let's put 344 00:17:49,040 --> 00:17:52,240 Speaker 1: ourselves into a scenario. Picture this. One of your employees, 345 00:17:52,680 --> 00:17:55,520 Speaker 1: the one you've bonded with over countless coffee runs and 346 00:17:55,600 --> 00:17:59,280 Speaker 1: office banter, suddenly drops a bombshell that they're moving on 347 00:17:59,359 --> 00:18:02,600 Speaker 1: for whatever. Eat an ouch, right, It's like a dagger 348 00:18:02,640 --> 00:18:05,360 Speaker 1: to the heart, especially when you formed a genuine connection 349 00:18:05,440 --> 00:18:08,600 Speaker 1: with them outside of the office. And I think this 350 00:18:08,800 --> 00:18:11,399 Speaker 1: is where I ran into issues in those early days. 351 00:18:11,480 --> 00:18:14,760 Speaker 1: Is obviously my business was so different back then to 352 00:18:14,800 --> 00:18:17,400 Speaker 1: what it is now. But I was friends with all 353 00:18:17,400 --> 00:18:18,800 Speaker 1: of the girls that were working with me because we 354 00:18:18,800 --> 00:18:20,480 Speaker 1: were like a small little team of like three or 355 00:18:20,520 --> 00:18:23,640 Speaker 1: four of us sitting together every day. We became such 356 00:18:23,680 --> 00:18:26,760 Speaker 1: good friends. I became friends with their partners. AJ became 357 00:18:26,800 --> 00:18:30,560 Speaker 1: friends with their partners. And this is where business becomes 358 00:18:30,640 --> 00:18:34,320 Speaker 1: blurry if you have those really personal friendships. And then 359 00:18:34,359 --> 00:18:36,240 Speaker 1: what if one day they decide I want to take 360 00:18:36,240 --> 00:18:39,159 Speaker 1: a different career path. That's fine, Like I'm all for that. 361 00:18:39,200 --> 00:18:41,080 Speaker 1: I'm never going to stop anyone from doing what they 362 00:18:41,080 --> 00:18:43,600 Speaker 1: want to do, because that's what I'm all about, Like, 363 00:18:43,680 --> 00:18:46,520 Speaker 1: fucking go, Like if you want to go become a paramedic, like, 364 00:18:46,560 --> 00:18:48,200 Speaker 1: go do it. Like, I'm never going to stop someone 365 00:18:48,240 --> 00:18:50,840 Speaker 1: from doing what they want. But when it's your business 366 00:18:50,880 --> 00:18:53,280 Speaker 1: and then your friends with them, like, it becomes so 367 00:18:53,520 --> 00:18:56,800 Speaker 1: tricky when someone does come to that point of wanting 368 00:18:56,840 --> 00:18:59,760 Speaker 1: to resign. And here's a thing with scenarios like that. 369 00:18:59,800 --> 00:19:02,879 Speaker 1: As much as it hurts, it's important to maintain a 370 00:19:02,880 --> 00:19:06,680 Speaker 1: professional demeanor in times of staff turnover. Sure you might 371 00:19:06,720 --> 00:19:09,000 Speaker 1: want to hug it out or shed a tear together, 372 00:19:09,040 --> 00:19:11,520 Speaker 1: but remember you're still the boss. So it makes it 373 00:19:11,600 --> 00:19:14,479 Speaker 1: an awkward scenario if you're friends, But then you have 374 00:19:14,520 --> 00:19:17,520 Speaker 1: to put on your professional hat in the situation and 375 00:19:17,640 --> 00:19:20,679 Speaker 1: handle it with grace and dignity. Now that's not to 376 00:19:20,720 --> 00:19:23,359 Speaker 1: say that you can't show a little empathy along the way. 377 00:19:23,400 --> 00:19:25,920 Speaker 1: In fact, it's quite the opposite. Of course, you're going 378 00:19:25,960 --> 00:19:30,360 Speaker 1: to acknowledge your team member's decision with genuine understanding and support, 379 00:19:30,800 --> 00:19:33,000 Speaker 1: let them know that you appreciate their honesty and that 380 00:19:33,040 --> 00:19:36,160 Speaker 1: you wish them nothing but the best in their future endeavors. 381 00:19:36,840 --> 00:19:39,840 Speaker 1: But here's where things get a little sticky. The dreaded 382 00:19:40,000 --> 00:19:43,080 Speaker 1: what now moment, the moment when you realize that you're 383 00:19:43,119 --> 00:19:45,920 Speaker 1: not just losing a team member, your friendship is also 384 00:19:46,000 --> 00:19:48,119 Speaker 1: going to be different from here on out. And trust me, 385 00:19:48,200 --> 00:19:50,959 Speaker 1: I speak from experience with this. I'm not saying your 386 00:19:50,960 --> 00:19:54,159 Speaker 1: friendship's going to end and that it'll be forever and 387 00:19:54,320 --> 00:19:57,920 Speaker 1: you'll be enemies, but mixing business and friendships will always 388 00:19:58,080 --> 00:20:01,399 Speaker 1: change things within your friendships. And the silver lining with this, 389 00:20:01,480 --> 00:20:03,720 Speaker 1: I guess, is that just because someone leaves your team, 390 00:20:03,800 --> 00:20:06,160 Speaker 1: it doesn't necessarily mean they've got to leave your life. 391 00:20:06,560 --> 00:20:08,960 Speaker 1: I will admit that's a really hard thing for me 392 00:20:09,160 --> 00:20:11,800 Speaker 1: to do. It's really hard for anyone to learn to 393 00:20:11,880 --> 00:20:15,959 Speaker 1: set boundaries with your staff, especially given our business. Like 394 00:20:16,000 --> 00:20:18,640 Speaker 1: I mentioned before, we are all around the same age. 395 00:20:18,680 --> 00:20:21,040 Speaker 1: Everyone that I work with is my age or a 396 00:20:21,040 --> 00:20:24,159 Speaker 1: few years younger. Everyone's in their twenties, everyone's in their thirties. 397 00:20:24,160 --> 00:20:26,720 Speaker 1: So it's actually so and we all get along really well. 398 00:20:26,760 --> 00:20:29,720 Speaker 1: That's the other thing too, and it's so hard. I've 399 00:20:29,720 --> 00:20:31,959 Speaker 1: even had friends in business say like, how do you 400 00:20:32,040 --> 00:20:34,720 Speaker 1: not become friends with your employees? Like you're working together 401 00:20:34,720 --> 00:20:36,960 Speaker 1: every day, you're sitting across from each other, You're going 402 00:20:37,000 --> 00:20:39,600 Speaker 1: to get lunch together. Like it's really natural for us 403 00:20:39,720 --> 00:20:42,600 Speaker 1: to form friendships, and I've done that in the past, 404 00:20:42,600 --> 00:20:45,359 Speaker 1: where we become friends and then that goes outside of work. 405 00:20:45,920 --> 00:20:48,000 Speaker 1: So it's really tricky because I'd love to just say 406 00:20:48,040 --> 00:20:50,120 Speaker 1: to all my stuff, fuck it, let's go to the pub, 407 00:20:50,119 --> 00:20:52,600 Speaker 1: and like sometimes we do, but I don't know. It's 408 00:20:52,600 --> 00:20:54,520 Speaker 1: just something I've really learned over the years is that 409 00:20:54,560 --> 00:20:58,040 Speaker 1: you just have to draw that line and know this 410 00:20:58,160 --> 00:21:02,000 Speaker 1: is a work relationship. I can't be I can't become 411 00:21:02,040 --> 00:21:03,679 Speaker 1: really good friends with this one because you've always just 412 00:21:03,680 --> 00:21:06,760 Speaker 1: got to think of the bigger picture and into the future, 413 00:21:06,840 --> 00:21:08,520 Speaker 1: like what's going to happen in three years if they 414 00:21:08,560 --> 00:21:10,880 Speaker 1: are going to leave, and then you've got this friendship. 415 00:21:10,920 --> 00:21:13,960 Speaker 1: I don't know. It's absolutely messy, but it's a part 416 00:21:14,000 --> 00:21:21,679 Speaker 1: of it. So as you navigate the personal and professional 417 00:21:21,680 --> 00:21:25,760 Speaker 1: divide during times of staff turnover, remember this. It's okay 418 00:21:25,800 --> 00:21:28,960 Speaker 1: to feel a little sad or nostalgic. It's okay to 419 00:21:29,080 --> 00:21:32,439 Speaker 1: miss your coworker turned friend, but above all, remember to 420 00:21:32,560 --> 00:21:35,000 Speaker 1: cherish the memories that you've shared and look forward to 421 00:21:35,040 --> 00:21:37,880 Speaker 1: the new ones that are yet to come. I've really 422 00:21:37,960 --> 00:21:40,720 Speaker 1: learned over the years that as sad and shit as 423 00:21:40,760 --> 00:21:43,240 Speaker 1: it is and hard it is to have someone leave 424 00:21:43,320 --> 00:21:46,000 Speaker 1: and have to piece it all back together and hire 425 00:21:46,040 --> 00:21:48,080 Speaker 1: someone new in their place and start all over again, 426 00:21:48,119 --> 00:21:51,840 Speaker 1: as fucked as that can be, it's also equally as exciting. 427 00:21:52,160 --> 00:21:55,520 Speaker 1: So how exactly should we handle staff leaving? Let's talk 428 00:21:55,560 --> 00:21:58,200 Speaker 1: about some more practical strategies, And I want to stress, 429 00:21:58,480 --> 00:22:00,600 Speaker 1: as Fate has grown, these are really only things that 430 00:22:00,600 --> 00:22:03,520 Speaker 1: we've implemented over the last few years. They certainly aren't 431 00:22:03,560 --> 00:22:05,359 Speaker 1: things that I knew how to do in those early 432 00:22:05,400 --> 00:22:07,960 Speaker 1: days of business at all. When people would quit back 433 00:22:08,000 --> 00:22:09,600 Speaker 1: in the day, I wouldn't know what the fuck to do. 434 00:22:09,760 --> 00:22:12,359 Speaker 1: I'd literally be like, what do I do? But now 435 00:22:12,680 --> 00:22:14,800 Speaker 1: as we've gotten bigger, we've obviously got some things in 436 00:22:14,800 --> 00:22:18,520 Speaker 1: place for when this happens. Firstly, your role with dealing 437 00:22:18,520 --> 00:22:23,320 Speaker 1: with resignation begins well before anyone resigns. How by building 438 00:22:23,359 --> 00:22:26,520 Speaker 1: a great company culture. It's our job as owners to 439 00:22:26,640 --> 00:22:31,480 Speaker 1: build a culture where our employees feel valued, heard and understood. 440 00:22:31,720 --> 00:22:34,239 Speaker 1: It's something that's so important to us at Fate, and 441 00:22:34,280 --> 00:22:36,520 Speaker 1: the bigger we grow, the more we are trying to 442 00:22:36,560 --> 00:22:38,920 Speaker 1: retain that. Because I think companies get to a certain 443 00:22:38,960 --> 00:22:42,040 Speaker 1: size where they're so big that they can't have that 444 00:22:42,119 --> 00:22:45,200 Speaker 1: good company culture anymore because it's just grown so big 445 00:22:45,280 --> 00:22:47,880 Speaker 1: beyond you could ever imagine. But one thing that's really 446 00:22:47,920 --> 00:22:50,240 Speaker 1: important for us at FATE is that we try to 447 00:22:50,359 --> 00:22:52,480 Speaker 1: keep it that way no matter how many more people 448 00:22:52,480 --> 00:22:55,080 Speaker 1: we hire. We want to create a workplace that people 449 00:22:55,080 --> 00:22:57,919 Speaker 1: can enjoy showing up to every day. We want to 450 00:22:57,960 --> 00:23:00,800 Speaker 1: have managers in all areas of our businessiness that their 451 00:23:00,800 --> 00:23:03,560 Speaker 1: teams feel comfortable going to them about things. I can't 452 00:23:03,600 --> 00:23:05,439 Speaker 1: even tell you how many times I've had managers over 453 00:23:05,440 --> 00:23:07,720 Speaker 1: the years that I hated or like they were mean 454 00:23:07,840 --> 00:23:11,000 Speaker 1: or nasty or a bitch. Having a good company culture 455 00:23:11,200 --> 00:23:13,879 Speaker 1: is everything, and it's going to do you a world 456 00:23:13,920 --> 00:23:16,840 Speaker 1: of wonders in the long run. They forget that the 457 00:23:16,960 --> 00:23:21,160 Speaker 1: culture is the foundation of everything. Do you hire culture 458 00:23:21,240 --> 00:23:25,280 Speaker 1: before experience? A lot of the times we have, like 459 00:23:25,359 --> 00:23:28,640 Speaker 1: a lot of our especially for our office where we're 460 00:23:28,640 --> 00:23:31,760 Speaker 1: all working so closely together. Yes, we want people that 461 00:23:31,800 --> 00:23:33,720 Speaker 1: are going to be able to do the job, but 462 00:23:33,960 --> 00:23:36,760 Speaker 1: being in the industry that we're in, a lot of 463 00:23:36,800 --> 00:23:39,840 Speaker 1: the roles that we do have, they can be taught, 464 00:23:41,000 --> 00:23:44,800 Speaker 1: so we will more so be looking for those personality 465 00:23:44,840 --> 00:23:47,199 Speaker 1: hires someone that's going to come in and fit in 466 00:23:47,240 --> 00:23:48,520 Speaker 1: the team. That's the other thing you have to be 467 00:23:48,560 --> 00:23:52,040 Speaker 1: so mindful of as well when hiring people is are 468 00:23:52,040 --> 00:23:54,359 Speaker 1: they going to be a good fit in the team, 469 00:23:54,560 --> 00:23:58,720 Speaker 1: Because with hiring someone new and bringing them into your business, 470 00:23:59,200 --> 00:24:01,040 Speaker 1: you run the risk of, like if you put that 471 00:24:01,080 --> 00:24:03,400 Speaker 1: one bad person in the mix, like they can throw 472 00:24:03,440 --> 00:24:05,399 Speaker 1: off the whole culture. And it's something that you have 473 00:24:05,440 --> 00:24:08,560 Speaker 1: to be so careful with. And I guess people, I 474 00:24:08,600 --> 00:24:11,560 Speaker 1: didn't realize when I started Fate how important making the 475 00:24:11,720 --> 00:24:15,440 Speaker 1: right higher is and now it's everything to us. Yes, 476 00:24:15,480 --> 00:24:17,520 Speaker 1: we want to hire those people that have the skills 477 00:24:17,520 --> 00:24:19,280 Speaker 1: and that can do the job, but especially when you're 478 00:24:19,280 --> 00:24:22,399 Speaker 1: in a smaller team like us, you want them to 479 00:24:22,400 --> 00:24:25,000 Speaker 1: be able to fit into that culture. By having a 480 00:24:25,000 --> 00:24:28,440 Speaker 1: great company culture, you're probably going to increase your chances 481 00:24:28,720 --> 00:24:31,159 Speaker 1: of staff staying with you for longer. And if the 482 00:24:31,160 --> 00:24:33,520 Speaker 1: time comes when they do want to go elsewhere, it's 483 00:24:33,520 --> 00:24:36,080 Speaker 1: going to make resigning a whole lot better of a 484 00:24:36,119 --> 00:24:40,200 Speaker 1: situation for both them and you. So your staff member 485 00:24:40,280 --> 00:24:43,280 Speaker 1: has told you they're leaving, remember to remain professional and 486 00:24:43,320 --> 00:24:45,080 Speaker 1: not let your feelings get in the way. I can't 487 00:24:45,119 --> 00:24:48,320 Speaker 1: imagine how many times, especially if you've got that personal 488 00:24:48,400 --> 00:24:51,200 Speaker 1: friendship there, people are going, I'm leaving and the boss 489 00:24:51,240 --> 00:24:55,120 Speaker 1: goes what you can't leave like You can't be like that. 490 00:24:55,200 --> 00:24:58,600 Speaker 1: You have to remain professional, even though it can feel like, 491 00:24:58,640 --> 00:25:00,280 Speaker 1: oh my god, why are you leaving? Why you doing 492 00:25:00,320 --> 00:25:04,080 Speaker 1: this to us? You can't be like that. When someone resigns, 493 00:25:04,200 --> 00:25:06,600 Speaker 1: it also gives you the opportunity to have the staff 494 00:25:06,640 --> 00:25:09,240 Speaker 1: member give you feedback on their role and your business, 495 00:25:09,480 --> 00:25:12,760 Speaker 1: which is otherwise known as an exit interview. These conversations 496 00:25:12,800 --> 00:25:15,880 Speaker 1: can be extremely valuable to your business and can help 497 00:25:15,920 --> 00:25:20,240 Speaker 1: you to uncover any underlying issues within your company. And last, 498 00:25:20,240 --> 00:25:23,840 Speaker 1: but not least, let's talk about turning lemons into lemonade. 499 00:25:24,400 --> 00:25:27,960 Speaker 1: I'm talking about leveraging staff turnover as an opportunity for 500 00:25:28,040 --> 00:25:31,800 Speaker 1: growth and improvement. So take a step back and ask yourself, 501 00:25:32,160 --> 00:25:35,359 Speaker 1: what can we learn from this experience. How can we 502 00:25:35,480 --> 00:25:39,240 Speaker 1: use this transition to make our team stronger, our process 503 00:25:39,320 --> 00:25:43,320 Speaker 1: is more efficient, and our culture more inclusive. If there's 504 00:25:43,359 --> 00:25:45,960 Speaker 1: one thing that having staff come and go within your 505 00:25:45,960 --> 00:25:49,160 Speaker 1: business will teach you, it will be the power of resilience. 506 00:25:49,480 --> 00:25:51,240 Speaker 1: And I'm not saying that in a way where you'll 507 00:25:51,280 --> 00:25:53,359 Speaker 1: bounce back from a staff member believing like it's no 508 00:25:53,400 --> 00:25:57,440 Speaker 1: bloody big deal. I'm talking more about digging deep, finding 509 00:25:57,520 --> 00:26:00,760 Speaker 1: your strength, and pushing forward no matter what life throws 510 00:26:00,800 --> 00:26:04,000 Speaker 1: your way in business, because let's face it, there will 511 00:26:04,040 --> 00:26:07,000 Speaker 1: be bloody setbacks, there will be challenges, and there will 512 00:26:07,040 --> 00:26:09,680 Speaker 1: be days or even weeks where you feel like throwing 513 00:26:09,840 --> 00:26:13,080 Speaker 1: in the towel. Been there, done that. But believe it 514 00:26:13,160 --> 00:26:16,640 Speaker 1: or not, it's through these moments of adversity that your 515 00:26:16,720 --> 00:26:21,119 Speaker 1: true resilience shines through. I haven't learned everything that I 516 00:26:21,200 --> 00:26:23,200 Speaker 1: have learned from all the fun we have at work 517 00:26:23,520 --> 00:26:26,480 Speaker 1: or all the clothes that we sell. I have learned 518 00:26:26,520 --> 00:26:29,920 Speaker 1: everything and am the way that I am from those 519 00:26:30,000 --> 00:26:33,840 Speaker 1: times that have pushed me to my absolute limit. So 520 00:26:33,920 --> 00:26:36,439 Speaker 1: when it does come to staff leaving, we have to 521 00:26:36,520 --> 00:26:41,240 Speaker 1: always maintain a positive mindset. Remaining positive, especially in times 522 00:26:41,280 --> 00:26:44,640 Speaker 1: of adversity, can make all of the difference. Well, anyway, 523 00:26:44,760 --> 00:26:47,800 Speaker 1: my friends, that is another episode of big business out 524 00:26:47,800 --> 00:26:50,879 Speaker 1: there in the universe. I've got to end it with 525 00:26:50,920 --> 00:26:55,280 Speaker 1: my tip of the week. Take your time, don't jump 526 00:26:55,320 --> 00:27:01,000 Speaker 1: into hiring someone, especially based off your personal feelings. If 527 00:27:01,040 --> 00:27:04,720 Speaker 1: there's ever a slither of doubt take your time with 528 00:27:04,800 --> 00:27:07,640 Speaker 1: that as well, because I feel like I've got instinct 529 00:27:07,720 --> 00:27:10,880 Speaker 1: is always right. If you've interviewed someone and you're still 530 00:27:10,920 --> 00:27:13,119 Speaker 1: not one hundred percent sure, or there's something that you'd 531 00:27:13,200 --> 00:27:16,400 Speaker 1: like some more clarification on, speak with them again. Don't 532 00:27:16,480 --> 00:27:19,320 Speaker 1: jump into it because when you're hiring someone, I know 533 00:27:19,359 --> 00:27:21,720 Speaker 1: it's probably not something that people think about a lot. 534 00:27:21,760 --> 00:27:24,959 Speaker 1: That hiring someone is a huge risk in business, and 535 00:27:25,000 --> 00:27:28,119 Speaker 1: once they're in your company and in there, they are 536 00:27:28,280 --> 00:27:32,520 Speaker 1: in there anyway. As always, please subscribe to my podcast 537 00:27:32,840 --> 00:27:35,639 Speaker 1: if you haven't already, and I'm not going to say no. 538 00:27:35,720 --> 00:27:38,280 Speaker 1: If you want to leave me a five star rating. 539 00:27:38,760 --> 00:27:41,399 Speaker 1: That's all from me this week, and I'll be in 540 00:27:41,440 --> 00:27:44,480 Speaker 1: your ears next week. Thanks for listening. Oh I forgot 541 00:27:44,480 --> 00:27:47,040 Speaker 1: to say chase after your dreams as if they owe 542 00:27:47,080 --> 00:27:51,680 Speaker 1: you money. I can't forget that one