1 00:00:00,080 --> 00:00:02,800 Speaker 1: Now we've been talking in the lead up to today 2 00:00:03,040 --> 00:00:06,240 Speaker 1: the three G network shutdown. Well it seems it's certainly 3 00:00:06,240 --> 00:00:09,880 Speaker 1: shutting down in Tasmania today and across the country the 4 00:00:09,920 --> 00:00:14,040 Speaker 1: mainland throughout the next five or six days up until 5 00:00:14,200 --> 00:00:18,799 Speaker 1: next Monday. But some interesting information to emerge in the 6 00:00:18,880 --> 00:00:22,239 Speaker 1: days leading up to this because there are some phones 7 00:00:22,280 --> 00:00:26,960 Speaker 1: we understand, some devices that may have come in from 8 00:00:27,040 --> 00:00:30,360 Speaker 1: overseas and as I understand it, not the big name devices, 9 00:00:30,400 --> 00:00:34,440 Speaker 1: not your Samsung's or iPhones, but maybe some other lesser 10 00:00:34,479 --> 00:00:38,280 Speaker 1: well known brands that are meant to operate on four 11 00:00:38,280 --> 00:00:43,320 Speaker 1: and five G will become unusable with the three G shutdown. 12 00:00:43,400 --> 00:00:46,360 Speaker 1: That's one aspect. The other is the concerning news where 13 00:00:46,440 --> 00:00:51,960 Speaker 1: the Western Australian Consumer Protection Commissioner says she's expecting more 14 00:00:52,000 --> 00:00:56,040 Speaker 1: complaints to come forward because there were some retailers selling 15 00:00:56,520 --> 00:01:00,520 Speaker 1: phones that will be outdated as off this week. They 16 00:01:00,520 --> 00:01:04,160 Speaker 1: were selling them as recently as well, effectively last week, 17 00:01:04,560 --> 00:01:06,839 Speaker 1: and that shouldn't be happening. It was happening in Wa. 18 00:01:06,880 --> 00:01:08,760 Speaker 1: I'm sure it's happening in other parts of the country 19 00:01:08,800 --> 00:01:11,560 Speaker 1: as well. Trevor Long, who's edits are an EFTM and 20 00:01:11,600 --> 00:01:13,600 Speaker 1: a tech expert Trevor, good morning. 21 00:01:13,920 --> 00:01:16,080 Speaker 2: Good morning, and I'm going to tell you this, that's 22 00:01:16,120 --> 00:01:18,240 Speaker 2: one hundred per cent spot on phones have been sold 23 00:01:18,240 --> 00:01:22,679 Speaker 2: as four G phones, or certainly the last six months ago, 24 00:01:22,720 --> 00:01:24,440 Speaker 2: that was definitely still happening. I don't know about the 25 00:01:24,480 --> 00:01:27,440 Speaker 2: last few weeks, but I was very vocal about that 26 00:01:27,520 --> 00:01:30,000 Speaker 2: at the time. I think it's horrible that people might 27 00:01:30,040 --> 00:01:31,840 Speaker 2: be caught out with that. It will be a very 28 00:01:31,840 --> 00:01:34,840 Speaker 2: small number of people, but it doesn't matter. It's still someone. 29 00:01:34,959 --> 00:01:37,520 Speaker 2: And here's the other thing. You mentioned, phones from overseas. 30 00:01:38,000 --> 00:01:40,520 Speaker 2: I'll tell you this. There will be people with Apple 31 00:01:40,600 --> 00:01:45,039 Speaker 2: iPhones that don't work effectively as of the three G 32 00:01:45,120 --> 00:01:47,920 Speaker 2: switch off because they bought them as what we call 33 00:01:47,960 --> 00:01:49,880 Speaker 2: a gray import. You might have bought it in Hong 34 00:01:49,960 --> 00:01:52,240 Speaker 2: Kong and had shipped to Australia. You might have brought 35 00:01:52,240 --> 00:01:54,480 Speaker 2: it on an online store and it was actually shipped 36 00:01:54,520 --> 00:01:58,000 Speaker 2: from overseas. It doesn't meet the standard. It doesn't have 37 00:01:58,040 --> 00:02:02,280 Speaker 2: the radio frequency settings to work properly in Australia, and 38 00:02:02,320 --> 00:02:05,080 Speaker 2: therefore you may not get the best coverage. You may 39 00:02:05,080 --> 00:02:06,560 Speaker 2: be sitting there going well, I don't know, I've only 40 00:02:06,560 --> 00:02:08,960 Speaker 2: got one bar of coverage, and you may sitting next 41 00:02:08,960 --> 00:02:10,959 Speaker 2: to you with the exact same phone that they bought 42 00:02:10,960 --> 00:02:14,399 Speaker 2: in Australia is getting five bars of coverage, So there 43 00:02:14,440 --> 00:02:17,959 Speaker 2: will be these little weird knock on effects that will 44 00:02:17,960 --> 00:02:19,480 Speaker 2: be very hard for people to fathom. 45 00:02:19,520 --> 00:02:22,080 Speaker 1: So iPhones are made differently for different parts of the world, 46 00:02:22,080 --> 00:02:22,400 Speaker 1: are they. 47 00:02:23,040 --> 00:02:25,640 Speaker 2: That's right, so, ok it's not as common today but 48 00:02:25,919 --> 00:02:29,959 Speaker 2: over the years. Basically there's so many frequencies in the air. 49 00:02:30,000 --> 00:02:31,760 Speaker 2: So if you think of the air above us as 50 00:02:32,120 --> 00:02:35,919 Speaker 2: a highway, many many lanes, the Telstra office and Gotaphone 51 00:02:35,960 --> 00:02:37,639 Speaker 2: own a bunch of lanes, and then you might have 52 00:02:37,680 --> 00:02:42,480 Speaker 2: some TV companies and whatnot. Well, in other countries, the 53 00:02:42,560 --> 00:02:45,280 Speaker 2: TV companies might occupy the lanes that in our world 54 00:02:45,560 --> 00:02:49,160 Speaker 2: use his mobile and vice versa for the TV and 55 00:02:49,160 --> 00:02:52,280 Speaker 2: the mobile over there, and so their engineer is to 56 00:02:52,360 --> 00:02:55,760 Speaker 2: work perfectly in those countries. But that doesn't mean they're 57 00:02:55,760 --> 00:02:56,840 Speaker 2: going to work perfectly here. 58 00:02:57,080 --> 00:03:00,239 Speaker 1: Okay, So that's interesting. You take your phone overseas, would 59 00:03:00,240 --> 00:03:02,080 Speaker 1: be why sometimes your reception. 60 00:03:01,840 --> 00:03:05,320 Speaker 2: Is dodgy spot on. It can actually be the case. 61 00:03:06,160 --> 00:03:09,080 Speaker 2: You know, obviously, it's very very difficult to make a 62 00:03:09,120 --> 00:03:11,560 Speaker 2: global phone because you would know it's not just about 63 00:03:11,600 --> 00:03:13,280 Speaker 2: you know, the chips and the frequencies, but it's about 64 00:03:13,280 --> 00:03:16,400 Speaker 2: the antennas and things like that. So it can be complicated, 65 00:03:16,440 --> 00:03:19,320 Speaker 2: but you know, for a smaller, unknown mobile brand, it 66 00:03:19,320 --> 00:03:21,560 Speaker 2: can simply be cost cutting to it. We make it 67 00:03:21,600 --> 00:03:23,520 Speaker 2: this way and then we ship it globally and hope 68 00:03:23,560 --> 00:03:24,040 Speaker 2: that it works. 69 00:03:24,440 --> 00:03:28,320 Speaker 1: All right. So now it's concerning though that retailers have 70 00:03:28,360 --> 00:03:30,680 Speaker 1: been selling phones okay, you reckon, perhaps not as recently 71 00:03:30,720 --> 00:03:33,720 Speaker 1: as last week, but certainly been selling them phones that 72 00:03:33,760 --> 00:03:39,680 Speaker 1: are what refreshed, re booted up, whatever the case may be. 73 00:03:40,480 --> 00:03:42,920 Speaker 1: But they won't work under five G or four G. 74 00:03:43,640 --> 00:03:45,760 Speaker 2: I'll go one step further, and so they will have 75 00:03:45,760 --> 00:03:50,360 Speaker 2: been sold as brand new phones because they are brand new. 76 00:03:50,360 --> 00:03:53,000 Speaker 2: They'll be from you know, a manufacturer we maybe don't 77 00:03:53,040 --> 00:03:55,360 Speaker 2: know a lot of and they come from overseas and 78 00:03:55,600 --> 00:03:59,440 Speaker 2: they are four G phones. But what they lack and 79 00:03:59,440 --> 00:04:01,200 Speaker 2: so they will still work today. Let me be clear, 80 00:04:01,240 --> 00:04:03,240 Speaker 2: if you bought a four G phone, still gonna work. 81 00:04:03,240 --> 00:04:06,080 Speaker 2: It's four G. But what they lack is a thing, 82 00:04:06,120 --> 00:04:09,080 Speaker 2: and this is very technical. It's called VAULTY, which stands 83 00:04:09,120 --> 00:04:13,160 Speaker 2: for voice over LTE. LTE is four G. That means 84 00:04:13,240 --> 00:04:17,279 Speaker 2: voice over four G. And the critical component that that 85 00:04:17,400 --> 00:04:20,440 Speaker 2: allows is it allows the triple zero network to work 86 00:04:20,800 --> 00:04:23,320 Speaker 2: over four G. Now, if you bought a four G 87 00:04:23,480 --> 00:04:27,560 Speaker 2: phone that is not Vaulty compatible, then you will not 88 00:04:27,640 --> 00:04:30,880 Speaker 2: be able to call Triple zero. So if three G 89 00:04:30,960 --> 00:04:33,320 Speaker 2: shuts down in your area tomorrow and then you can 90 00:04:33,360 --> 00:04:34,840 Speaker 2: call your mum, you can call your brother, you can 91 00:04:34,880 --> 00:04:37,520 Speaker 2: call your sister. But when you need it most the 92 00:04:37,600 --> 00:04:40,159 Speaker 2: phone will not work because Triple zero won't work. That 93 00:04:40,360 --> 00:04:42,520 Speaker 2: is what we've been banging on about for many months now. 94 00:04:42,520 --> 00:04:45,520 Speaker 2: And those phones, let me be clear, have been getting 95 00:04:45,560 --> 00:04:48,839 Speaker 2: text messages from Telstra and Optus to tell them that 96 00:04:48,920 --> 00:04:52,400 Speaker 2: they're not compatible. You need to not ignore those messages. 97 00:04:52,480 --> 00:04:55,159 Speaker 2: They are critical. They are telling you that your phone 98 00:04:55,200 --> 00:04:56,000 Speaker 2: won't work properly. 99 00:04:56,120 --> 00:04:59,000 Speaker 1: Okay, So that is important to note. And now this 100 00:04:59,120 --> 00:05:00,799 Speaker 1: is the other thing that's got me a bit today. 101 00:05:00,800 --> 00:05:03,320 Speaker 1: We were told for a couple of months, however along 102 00:05:03,400 --> 00:05:07,200 Speaker 1: the extension was initiated from that it will be October 103 00:05:07,240 --> 00:05:09,479 Speaker 1: twenty eight, which is today, And now we find out 104 00:05:09,480 --> 00:05:11,280 Speaker 1: that's just tassy and the rest of the nation's got 105 00:05:11,320 --> 00:05:12,680 Speaker 1: another week. Yeah. 106 00:05:12,720 --> 00:05:16,520 Speaker 2: Look, the way I explain this is imagine yourself as 107 00:05:16,640 --> 00:05:20,080 Speaker 2: a teenager lazy and you're the last one to bed 108 00:05:20,120 --> 00:05:22,520 Speaker 2: and mums listen, turn off all the lights. So you 109 00:05:22,560 --> 00:05:23,919 Speaker 2: go to the kitchen, you turn that off, You go 110 00:05:23,960 --> 00:05:25,960 Speaker 2: to the dining room, you go to the playroom, you 111 00:05:26,000 --> 00:05:28,760 Speaker 2: go to the hallway, you go upstairs. It takes time. 112 00:05:28,839 --> 00:05:30,560 Speaker 2: It doesn't all go off in one go. You don't 113 00:05:30,600 --> 00:05:33,200 Speaker 2: have a master switch telstra optics. They need to turn 114 00:05:33,240 --> 00:05:35,320 Speaker 2: them off one by one. Essentially, they've only got so 115 00:05:35,320 --> 00:05:38,920 Speaker 2: many engineers. There's thousands of towers that need to be 116 00:05:39,040 --> 00:05:42,680 Speaker 2: turned off and reconvicted. So yeah, it's a one week process, 117 00:05:43,160 --> 00:05:46,400 Speaker 2: but it all starts out basically, there's no turning back. 118 00:05:46,440 --> 00:05:49,760 Speaker 2: From today is the message. Okay, and you say, and 119 00:05:50,160 --> 00:05:53,919 Speaker 2: from today there will be impacts everywhere. There will be impacts, 120 00:05:53,920 --> 00:05:56,680 Speaker 2: so some of those things like coverage will change, there 121 00:05:56,680 --> 00:05:59,919 Speaker 2: will be some impact felt everywhere. But the pure and 122 00:06:00,080 --> 00:06:03,200 Speaker 2: true switch off occurs just gradually over seven days. 123 00:06:03,200 --> 00:06:06,719 Speaker 1: All right, okay, and the four G five G should work, Okay, 124 00:06:06,920 --> 00:06:08,880 Speaker 1: no problems with that. If you've got a phone that 125 00:06:09,040 --> 00:06:13,400 Speaker 1: is compatible with those two networks, you won't notice the thing, right, you. 126 00:06:13,320 --> 00:06:15,680 Speaker 2: Won't notice something. In fact, you'll probably notice some things 127 00:06:15,640 --> 00:06:18,320 Speaker 2: are better. This has been one of the criticisms of 128 00:06:18,360 --> 00:06:21,200 Speaker 2: this certainly in the bush people say there's only three 129 00:06:21,240 --> 00:06:23,320 Speaker 2: G where I am. Well, if you've been getting three 130 00:06:23,400 --> 00:06:26,120 Speaker 2: G at your house, it's quite possible that when three 131 00:06:26,160 --> 00:06:28,760 Speaker 2: G turns off, you'll instantly get four G because it 132 00:06:28,839 --> 00:06:31,680 Speaker 2: was always there, but your phone was clinging to what 133 00:06:31,880 --> 00:06:34,160 Speaker 2: is the most I guess, the most robust network, and 134 00:06:34,200 --> 00:06:36,640 Speaker 2: so when that's gone, it'll go, oh, there's the four G, 135 00:06:36,800 --> 00:06:39,560 Speaker 2: no problems at all, So you'll find that. Plus over 136 00:06:39,600 --> 00:06:42,479 Speaker 2: the months ahead, you'll get more enhanced services because they'll 137 00:06:42,520 --> 00:06:45,800 Speaker 2: reuse what was the three G air space and they'll 138 00:06:45,880 --> 00:06:47,200 Speaker 2: use that for four G. 139 00:06:47,279 --> 00:06:50,160 Speaker 1: Five G and three G towers are they being reconfigured 140 00:06:50,200 --> 00:06:51,840 Speaker 1: for four G and five G? Is that part of 141 00:06:51,880 --> 00:06:52,440 Speaker 1: the switchover? 142 00:06:53,120 --> 00:06:57,839 Speaker 2: The tower's already kind of housed the antennas and transmitters 143 00:06:57,839 --> 00:07:00,960 Speaker 2: and things for four G and most likely by it's 144 00:07:01,000 --> 00:07:04,920 Speaker 2: really just about reallocating that spectrum, that airwave to make 145 00:07:05,160 --> 00:07:08,040 Speaker 2: four G and five G more efficient. And there might 146 00:07:08,040 --> 00:07:10,400 Speaker 2: be some antenna's come down because they're not used anymore. 147 00:07:10,440 --> 00:07:11,400 Speaker 2: They might just leave them up there. 148 00:07:11,440 --> 00:07:14,040 Speaker 1: I don't know. For people who aren't sure still and 149 00:07:15,280 --> 00:07:18,320 Speaker 1: may have an older phone or a phone from overseas, 150 00:07:18,360 --> 00:07:20,720 Speaker 1: like the ones you've suggested, what's the best thing to 151 00:07:20,760 --> 00:07:23,760 Speaker 1: do do you take it to your provider, your service provider, 152 00:07:23,800 --> 00:07:26,360 Speaker 1: and say, well, if you can, tas of purchase and 153 00:07:26,400 --> 00:07:28,360 Speaker 1: say what's wrong with the phone and try and work 154 00:07:28,400 --> 00:07:30,080 Speaker 1: out if your phone's compatible or not. 155 00:07:30,160 --> 00:07:33,280 Speaker 2: In that sort of situation, the first place to go 156 00:07:33,320 --> 00:07:36,360 Speaker 2: if you're having any issue is to your telco. Assuming 157 00:07:36,360 --> 00:07:38,120 Speaker 2: you with one of the big three, they've got shops 158 00:07:38,160 --> 00:07:40,120 Speaker 2: you can walk into and ask the question. Now, they'll 159 00:07:40,120 --> 00:07:43,000 Speaker 2: obviously be a little bit overwhelmed over the week's ahead, 160 00:07:43,040 --> 00:07:45,520 Speaker 2: but the first thing to do if you've got any concerns. 161 00:07:46,040 --> 00:07:49,200 Speaker 2: If this conversation has made you think, mate, what then 162 00:07:49,760 --> 00:07:52,520 Speaker 2: the text message service that was set up by the 163 00:07:52,560 --> 00:07:55,400 Speaker 2: telcos is still operating and I just tested it literally 164 00:07:55,400 --> 00:07:58,400 Speaker 2: while we're talking. So if you have any phone and 165 00:07:58,440 --> 00:08:01,800 Speaker 2: you send the message number three, so a text message, 166 00:08:02,120 --> 00:08:04,280 Speaker 2: the text message is simply the number three, and you 167 00:08:04,360 --> 00:08:06,640 Speaker 2: send it to the phone number three four nine eight. 168 00:08:07,200 --> 00:08:09,640 Speaker 2: So imagine you're texting your mum. Her phone numbers three 169 00:08:09,680 --> 00:08:11,320 Speaker 2: four nine eight, and the only thing you're going to 170 00:08:11,320 --> 00:08:14,600 Speaker 2: say to her is the number three. It'll within seconds 171 00:08:14,640 --> 00:08:17,680 Speaker 2: it'll come back and say good news. The mobile phone 172 00:08:17,720 --> 00:08:20,640 Speaker 2: you're using is compatible, or it will tell you that 173 00:08:20,680 --> 00:08:23,160 Speaker 2: it's not, And in that case you must must, must 174 00:08:23,520 --> 00:08:25,800 Speaker 2: get yourself something new. And you do not need to 175 00:08:25,800 --> 00:08:28,200 Speaker 2: spend two thousand dollars on a new phone. You can 176 00:08:28,240 --> 00:08:30,440 Speaker 2: go to Big w and get a ninety nine dollars phone. 177 00:08:30,440 --> 00:08:32,520 Speaker 2: You can go to JB's and get a smartphone for 178 00:08:32,559 --> 00:08:35,040 Speaker 2: a two hundred bucks. There's no need to be drawn 179 00:08:35,080 --> 00:08:39,240 Speaker 2: into or upsolved something expensive. A two hundred dollars phone 180 00:08:39,280 --> 00:08:39,920 Speaker 2: will do the job. 181 00:08:40,040 --> 00:08:42,240 Speaker 1: Yeah, absolutely, depending what you want on the service as 182 00:08:42,280 --> 00:08:45,000 Speaker 1: it comes with. Yeah, but there it is, all right. 183 00:08:45,520 --> 00:08:48,920 Speaker 1: Appreciate your time, Trevor. And still again just before you go, 184 00:08:49,480 --> 00:08:52,480 Speaker 1: people with Medicare alerts and all the rest. I don't 185 00:08:52,480 --> 00:08:53,800 Speaker 1: know how are you going to find this out If 186 00:08:53,800 --> 00:08:55,760 Speaker 1: you don't know if it's three G or not. I 187 00:08:55,760 --> 00:08:57,720 Speaker 1: suppose you push the button if any. 188 00:08:58,000 --> 00:09:00,559 Speaker 2: Machines, if you have any problems today that could yet. Also, 189 00:09:00,840 --> 00:09:03,079 Speaker 2: if you live in an apartment building with a lift, 190 00:09:03,360 --> 00:09:05,880 Speaker 2: talk to your strata has it been updated because that 191 00:09:06,040 --> 00:09:09,080 Speaker 2: call button in a lift is most likely three G 192 00:09:09,240 --> 00:09:10,600 Speaker 2: or four G. Make sure it's four. 193 00:09:10,440 --> 00:09:12,760 Speaker 1: GM, depending on how old the lift is, the building is, 194 00:09:12,760 --> 00:09:16,320 Speaker 1: et cetera. Well, yeah, good on you, Trevor, appreciate your time, 195 00:09:16,720 --> 00:09:20,160 Speaker 1: my pleasure. Great advice. Trevor Long, Tech Expert editor at 196 00:09:20,200 --> 00:09:20,760 Speaker 1: e FtM