1 00:00:04,120 --> 00:00:06,960 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:06,960 --> 00:00:09,800 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,800 --> 00:00:12,799 Speaker 1: recording on a wobby cool land Now. I somehow managed 4 00:00:12,840 --> 00:00:15,480 Speaker 1: to build an empire from the garage underneath my house, 5 00:00:15,640 --> 00:00:17,520 Speaker 1: and I'm here to share it all with you, from 6 00:00:17,560 --> 00:00:21,280 Speaker 1: the wins, the mistakes, the challenging times, and the funny 7 00:00:21,280 --> 00:00:24,640 Speaker 1: moments in between. So, whether you're in business already, perhaps 8 00:00:24,680 --> 00:00:26,520 Speaker 1: you're not in the game at all, Maybe you're just 9 00:00:26,560 --> 00:00:28,920 Speaker 1: looking for some inspo, or you simply just want to 10 00:00:28,920 --> 00:00:31,319 Speaker 1: hear the tea, this is the podcast for you. I 11 00:00:31,360 --> 00:00:35,680 Speaker 1: wanted to do an episode about management, which is a 12 00:00:35,800 --> 00:00:36,600 Speaker 1: huge topic. 13 00:00:36,640 --> 00:00:37,479 Speaker 2: I feel like it could. 14 00:00:37,280 --> 00:00:41,640 Speaker 1: Be broken down in a million billion different ways. But 15 00:00:41,640 --> 00:00:44,880 Speaker 1: I've been thinking about it a lot lately and just recently. 16 00:00:45,080 --> 00:00:48,640 Speaker 1: I posted an episode a few weeks back and it 17 00:00:48,720 --> 00:00:51,879 Speaker 1: was called when Your Best Employee Turns into Your Worst 18 00:00:52,520 --> 00:00:55,680 Speaker 1: And if you haven't listened to that episode, go give 19 00:00:55,680 --> 00:00:56,200 Speaker 1: it a listen. 20 00:00:56,240 --> 00:00:57,600 Speaker 2: I think it's a really good one. 21 00:00:57,760 --> 00:01:02,040 Speaker 1: Basically, these two business owners like sent me an email 22 00:01:02,560 --> 00:01:05,880 Speaker 1: and they essentially said that they had someone working for 23 00:01:05,959 --> 00:01:09,479 Speaker 1: them that was really good at the beginning and now 24 00:01:09,560 --> 00:01:12,360 Speaker 1: it's turned really bad and the employee I think is 25 00:01:12,400 --> 00:01:15,320 Speaker 1: like a few years into the business and they basically 26 00:01:15,360 --> 00:01:19,479 Speaker 1: wanted my advice on what to do. And in the episode, 27 00:01:19,520 --> 00:01:23,000 Speaker 1: I kind of went deep into it, but essentially at 28 00:01:23,000 --> 00:01:25,479 Speaker 1: the end of the day, I kind of pointed out 29 00:01:25,520 --> 00:01:28,319 Speaker 1: the fact that this is on the owners and so 30 00:01:28,959 --> 00:01:33,080 Speaker 1: off the back of doing that episode, I then create 31 00:01:33,160 --> 00:01:36,800 Speaker 1: little videos that I post on Instagram and TikTok, and 32 00:01:37,080 --> 00:01:39,839 Speaker 1: essentially these videos that I make, like this one, for example, 33 00:01:40,000 --> 00:01:42,520 Speaker 1: I posted on the twenty third of March on my TikTok. 34 00:01:42,520 --> 00:01:44,319 Speaker 2: I think I posted it on Instagram as well. 35 00:01:44,640 --> 00:01:47,440 Speaker 1: But sometimes I'll do like a little video just sitting 36 00:01:47,480 --> 00:01:50,400 Speaker 1: in my car talking about the topic. And then the 37 00:01:50,520 --> 00:01:52,600 Speaker 1: reason that I'm doing the video is to then promote 38 00:01:52,600 --> 00:01:55,880 Speaker 1: the podcast episode, you know what I mean. But I 39 00:01:55,920 --> 00:01:58,720 Speaker 1: will play this video out for you now just in 40 00:01:58,800 --> 00:02:00,640 Speaker 1: case you missed it. But it's like on the same 41 00:02:00,640 --> 00:02:03,640 Speaker 1: topic and inspired by the episode. So let me just 42 00:02:03,680 --> 00:02:05,120 Speaker 1: play this for you a little bit. Now. 43 00:02:05,440 --> 00:02:06,559 Speaker 2: I've got another hot take. 44 00:02:06,760 --> 00:02:10,400 Speaker 3: If your employee is giving you attitude, if they're arguing 45 00:02:10,480 --> 00:02:13,320 Speaker 3: back with you, and if they're making your workplace feel 46 00:02:13,320 --> 00:02:16,520 Speaker 3: a little bit toxic, that's actually on you as a 47 00:02:16,520 --> 00:02:19,880 Speaker 3: business owner and a leader and before you come for me, 48 00:02:20,200 --> 00:02:20,920 Speaker 3: let me explain. 49 00:02:21,680 --> 00:02:23,840 Speaker 1: So then I go on to talk about the scenario 50 00:02:23,960 --> 00:02:27,040 Speaker 1: and how I got sent the email and everything, and 51 00:02:27,080 --> 00:02:29,920 Speaker 1: it's a big plug for the episode. But I posted 52 00:02:29,960 --> 00:02:33,920 Speaker 1: that video and it actually sparked up like quite a 53 00:02:34,000 --> 00:02:38,200 Speaker 1: lot of conversation in the comments, and I didn't think 54 00:02:38,280 --> 00:02:40,960 Speaker 1: that like it would gain as much interest as it did. 55 00:02:40,960 --> 00:02:43,880 Speaker 1: But on TikTok alone, like that video, it has four 56 00:02:43,919 --> 00:02:47,040 Speaker 1: hundred and seventy two saves, and I'm always so fascinated 57 00:02:47,040 --> 00:02:49,880 Speaker 1: when people save my videos because I'm like, what or 58 00:02:49,880 --> 00:02:53,000 Speaker 1: who are they saving it for. But the comments really 59 00:02:53,040 --> 00:02:56,200 Speaker 1: surprised me. And you can go and read it for yourself. 60 00:02:56,200 --> 00:02:57,640 Speaker 1: And I know what I said in the video. It 61 00:02:57,720 --> 00:03:01,080 Speaker 1: sounds completely harsh, but it's true, and I want to 62 00:03:01,200 --> 00:03:05,360 Speaker 1: talk about that this week, about just like our responsibility 63 00:03:05,800 --> 00:03:09,799 Speaker 1: as managers and team leaders and bosses, because I think 64 00:03:09,840 --> 00:03:11,919 Speaker 1: a lot of people before they get into management, they 65 00:03:12,000 --> 00:03:13,960 Speaker 1: have it completely wrong. But let me just read you 66 00:03:14,000 --> 00:03:16,720 Speaker 1: some of these comments as well. Just scrolling through the 67 00:03:16,720 --> 00:03:21,040 Speaker 1: TikTok comments. Someone says, couldn't agree more, someone said, would 68 00:03:21,040 --> 00:03:24,240 Speaker 1: not be surprised to find the employee is feeling unsupported 69 00:03:24,280 --> 00:03:27,120 Speaker 1: and overwhelmed and really just need some help. And that 70 00:03:27,200 --> 00:03:31,160 Speaker 1: comment alone has seven hundred likes, so seven hundred people 71 00:03:31,200 --> 00:03:36,280 Speaker 1: are seeing that comment and agreeing with it. Another comment 72 00:03:36,320 --> 00:03:40,200 Speaker 1: with three hundred likes, My guess is the employee became 73 00:03:40,280 --> 00:03:44,400 Speaker 1: too responsible at work and is now completely overworked and stressed. 74 00:03:45,360 --> 00:03:48,200 Speaker 1: And a lot of people were sharing their personal experience too. 75 00:03:48,320 --> 00:03:51,360 Speaker 1: Someone said, I've been that employee. It's an awful feeling 76 00:03:51,360 --> 00:03:54,520 Speaker 1: on both ends. Do I wish I'd acted differently? Yes, 77 00:03:55,000 --> 00:03:57,640 Speaker 1: but more from that, I wish they had supported me 78 00:03:57,720 --> 00:03:59,920 Speaker 1: better from the get go so that I didn't reach 79 00:04:00,120 --> 00:04:04,240 Speaker 1: that point. Another person sharing their personal experience. I used 80 00:04:04,240 --> 00:04:06,680 Speaker 1: to be the hardest worker, never missed a day or 81 00:04:06,720 --> 00:04:10,040 Speaker 1: took paid time off, did whatever I was asked, and more. 82 00:04:10,440 --> 00:04:13,720 Speaker 1: I am so beyond burnt out and unhappy with my job. 83 00:04:14,120 --> 00:04:16,880 Speaker 1: If I get upset, I literally just go home. They 84 00:04:16,920 --> 00:04:21,000 Speaker 1: literally cannot pay me to care anymore. Another comment with 85 00:04:21,200 --> 00:04:23,560 Speaker 1: over one hundred likes, I love. 86 00:04:23,360 --> 00:04:24,120 Speaker 2: This hot take. 87 00:04:24,320 --> 00:04:29,279 Speaker 1: Workplace culture is nearly always a reflection of management. And 88 00:04:29,360 --> 00:04:34,039 Speaker 1: another more positive comment, which also has over one hundred likes. 89 00:04:34,839 --> 00:04:37,560 Speaker 1: They said, one hundred percent, my boss came to me 90 00:04:37,680 --> 00:04:40,800 Speaker 1: yesterday and said I've noticed your attitude has changed recently 91 00:04:40,880 --> 00:04:43,960 Speaker 1: because of your new role. How can I decrease your stress? 92 00:04:44,000 --> 00:04:47,800 Speaker 1: Because I know that's what's causing it fixed And so 93 00:04:47,880 --> 00:04:51,480 Speaker 1: I guess after me uploading that episode a few weeks 94 00:04:51,480 --> 00:04:55,920 Speaker 1: back and then making this little, you know, conversational video 95 00:04:56,080 --> 00:04:59,160 Speaker 1: on TikTok and Instagram and seeing all these comments, I 96 00:04:59,200 --> 00:05:01,320 Speaker 1: thought I would talk about this again and kind of 97 00:05:01,400 --> 00:05:06,760 Speaker 1: more in a sense of my personal experience and everything that. 98 00:05:06,800 --> 00:05:08,120 Speaker 2: Being a manager has taught me. 99 00:05:08,960 --> 00:05:13,080 Speaker 1: Now, mind you, before Fate, I didn't have one day 100 00:05:13,120 --> 00:05:14,679 Speaker 1: of experience as a manager. 101 00:05:14,920 --> 00:05:16,200 Speaker 2: I did not even. 102 00:05:15,960 --> 00:05:21,000 Speaker 1: Have a one day of experience as a team leader. 103 00:05:21,400 --> 00:05:24,080 Speaker 1: And the reason for that is because I was a 104 00:05:24,160 --> 00:05:28,200 Speaker 1: job hopper. I loved working. I got my first ever 105 00:05:28,240 --> 00:05:30,839 Speaker 1: proper job when I was fourteen and nine months straight 106 00:05:30,880 --> 00:05:33,640 Speaker 1: down to my local matchers, and from the ages of 107 00:05:33,680 --> 00:05:36,520 Speaker 1: fourteen up until twenty one, I was a job hopper. 108 00:05:36,720 --> 00:05:39,800 Speaker 1: I had a terrible resume at the time. I thought 109 00:05:39,839 --> 00:05:41,720 Speaker 1: it was bad, and you know, people in my life 110 00:05:41,760 --> 00:05:44,120 Speaker 1: would go, that's terrible, Like, you can't just quit there 111 00:05:44,160 --> 00:05:46,880 Speaker 1: you started a month ago. Because my resume was just 112 00:05:46,920 --> 00:05:49,599 Speaker 1: an absolute mess. Because as soon as I didn't like 113 00:05:49,640 --> 00:05:52,000 Speaker 1: a workplace, I would move on to the next one, 114 00:05:52,080 --> 00:05:54,240 Speaker 1: and whether that was I didn't like the work that 115 00:05:54,279 --> 00:05:56,160 Speaker 1: I was doing, if I didn't like the people, if 116 00:05:56,160 --> 00:05:58,440 Speaker 1: I had a horrible manager or someone that I didn't 117 00:05:58,520 --> 00:06:01,120 Speaker 1: like being around, I would literally just start applying for 118 00:06:01,160 --> 00:06:03,960 Speaker 1: other jobs and go on to the next one. And 119 00:06:04,040 --> 00:06:06,320 Speaker 1: like looking at that, A lot of people would look 120 00:06:06,320 --> 00:06:08,200 Speaker 1: at someone who's a job hopper and think it's a 121 00:06:08,240 --> 00:06:10,720 Speaker 1: bad thing. But I don't necessarily think it's a bad thing, 122 00:06:10,800 --> 00:06:15,440 Speaker 1: especially when you know you're young like I was. You're fourteen, fifteen, 123 00:06:15,480 --> 00:06:18,039 Speaker 1: sixteen seventeen, you're trying to figure out what you enjoy. 124 00:06:18,720 --> 00:06:22,920 Speaker 1: But because I was a job hopper, I never worked 125 00:06:23,040 --> 00:06:28,000 Speaker 1: anywhere long enough to step anything above a casual employee 126 00:06:28,080 --> 00:06:31,920 Speaker 1: or a part time employee. Even when I dropped out 127 00:06:31,920 --> 00:06:33,960 Speaker 1: of school and then went into full time work, I 128 00:06:34,040 --> 00:06:37,560 Speaker 1: never worked anywhere long enough to get any sort of 129 00:06:37,600 --> 00:06:42,760 Speaker 1: opportunity above the absolute baseline. So when it came to 130 00:06:42,800 --> 00:06:45,800 Speaker 1: me starting Fate, like, I didn't have an ounce of 131 00:06:45,880 --> 00:06:48,039 Speaker 1: management experience, Like I didn't even get to be team 132 00:06:48,120 --> 00:06:51,880 Speaker 1: leader at Macas because I wasn't there that long, And 133 00:06:52,000 --> 00:06:57,440 Speaker 1: so I went into managing a team at Fate with 134 00:06:57,640 --> 00:07:01,800 Speaker 1: not one day experience, and I guess I'm lucky in 135 00:07:01,839 --> 00:07:05,039 Speaker 1: a sense that, you know, whilst I'd never had one 136 00:07:05,160 --> 00:07:10,520 Speaker 1: day experience managing anyone or leading anyone. On reflection, I 137 00:07:10,560 --> 00:07:13,240 Speaker 1: do think I've always been a bit of a natural leader. 138 00:07:13,480 --> 00:07:16,840 Speaker 1: Not so much in my work history, but just like 139 00:07:16,920 --> 00:07:19,400 Speaker 1: in my personality or even thinking back to school, I 140 00:07:19,400 --> 00:07:22,560 Speaker 1: would always want to lead the team project, or put 141 00:07:22,560 --> 00:07:24,360 Speaker 1: my hand up in class or speak in front of 142 00:07:24,360 --> 00:07:27,280 Speaker 1: the class. So I think I have always had that 143 00:07:28,280 --> 00:07:31,520 Speaker 1: management part of my personality. I just never got to 144 00:07:31,520 --> 00:07:33,440 Speaker 1: put it to practice in any of my roles because 145 00:07:33,440 --> 00:07:36,120 Speaker 1: I was a serial job hopper and never worked anywhere 146 00:07:36,160 --> 00:07:39,840 Speaker 1: for more than five minutes. Now, being a manager is 147 00:07:40,600 --> 00:07:44,720 Speaker 1: really complex, and I think when we're growing up, you know, 148 00:07:44,840 --> 00:07:48,120 Speaker 1: especially when we're in our teens or finishing high school 149 00:07:48,640 --> 00:07:51,680 Speaker 1: or heading into UNI or whatever, you can think of 150 00:07:52,040 --> 00:07:54,440 Speaker 1: manager in the wrong way. And I can only speak 151 00:07:54,440 --> 00:07:57,360 Speaker 1: from I guess what I used to think, But you know, 152 00:07:57,880 --> 00:08:02,160 Speaker 1: commonly it's you think when you're manager, like it's cool 153 00:08:02,200 --> 00:08:03,720 Speaker 1: and you get a cool title and you. 154 00:08:03,680 --> 00:08:04,920 Speaker 2: Get to be the boss of people. 155 00:08:05,400 --> 00:08:07,480 Speaker 1: But when it comes down to it, at the end 156 00:08:07,520 --> 00:08:10,680 Speaker 1: of the day, I don't think that everyone or even 157 00:08:10,760 --> 00:08:14,559 Speaker 1: half the population is cut out for management. And that's 158 00:08:14,720 --> 00:08:18,920 Speaker 1: not a bad thing at all. But I think, you know, 159 00:08:19,000 --> 00:08:20,800 Speaker 1: just when we're younger, we can think, oh yeah, I 160 00:08:20,840 --> 00:08:22,200 Speaker 1: want to be a manager and I want to lead 161 00:08:22,240 --> 00:08:25,200 Speaker 1: a team. But when push comes to shove and you're 162 00:08:25,280 --> 00:08:29,040 Speaker 1: actually presented with the work that comes along with being 163 00:08:29,080 --> 00:08:32,720 Speaker 1: a manager and a leader, it's very different to what 164 00:08:32,760 --> 00:08:35,320 Speaker 1: you think of it in your mind, if you know 165 00:08:35,360 --> 00:08:37,920 Speaker 1: what I mean, and I'll be the first person to 166 00:08:38,160 --> 00:08:41,400 Speaker 1: say it, and I think anyone you know out there 167 00:08:41,440 --> 00:08:45,920 Speaker 1: who has a management or leadership role, managing people is 168 00:08:46,200 --> 00:08:49,120 Speaker 1: so difficult. It is not for the feint of heart. 169 00:08:49,679 --> 00:08:52,040 Speaker 1: It's for people that are. 170 00:08:52,160 --> 00:08:54,960 Speaker 2: Willing to feel like they can never get it right. 171 00:08:55,400 --> 00:08:58,920 Speaker 1: It's for people that are resilient as fuck, or like 172 00:08:58,960 --> 00:09:01,880 Speaker 1: at least try to be resilient as fuck. It's for 173 00:09:01,960 --> 00:09:05,960 Speaker 1: people that are okay with feeling disliked, and it's just 174 00:09:06,040 --> 00:09:08,679 Speaker 1: one of the most I don't know if sobering is 175 00:09:08,720 --> 00:09:11,920 Speaker 1: the right way to say it, but it's just like 176 00:09:11,960 --> 00:09:15,080 Speaker 1: a sobering experience to be a manager and a leader. 177 00:09:15,160 --> 00:09:15,959 Speaker 2: It can also. 178 00:09:15,760 --> 00:09:20,280 Speaker 1: Obviously be extremely rewarding and it has a lot of 179 00:09:20,360 --> 00:09:25,120 Speaker 1: highs and like it's so rewarding to work with and 180 00:09:25,200 --> 00:09:29,000 Speaker 1: manage a team, especially when everything's going right and people are, 181 00:09:29,360 --> 00:09:31,960 Speaker 1: you know, killing it in their role or they're growing, 182 00:09:32,160 --> 00:09:34,280 Speaker 1: Like I get such a kick out of that. But also, 183 00:09:34,960 --> 00:09:39,000 Speaker 1: whilst it can be fun and it can feel like rewarding, 184 00:09:39,559 --> 00:09:42,640 Speaker 1: it always feels like the house is burning down around 185 00:09:42,679 --> 00:09:45,400 Speaker 1: you at every given point, Like no matter what, even 186 00:09:45,440 --> 00:09:48,400 Speaker 1: if everything's going great, there's always at least one wall 187 00:09:48,600 --> 00:09:50,120 Speaker 1: that's on fire, and it's. 188 00:09:50,040 --> 00:09:51,959 Speaker 2: Just it's really, really tough. 189 00:09:52,200 --> 00:09:53,920 Speaker 1: And I'm sure any of you out there that are 190 00:09:53,960 --> 00:09:56,439 Speaker 1: in management positions or you know, if you're a business 191 00:09:56,480 --> 00:09:58,839 Speaker 1: owner and you have a team, you're a manager automatically, 192 00:09:59,400 --> 00:10:02,280 Speaker 1: it's so so hard and it's not for everyone. And 193 00:10:02,320 --> 00:10:04,800 Speaker 1: if there's anyone out there that's like management is not 194 00:10:04,840 --> 00:10:07,400 Speaker 1: for me, I would rather just stick to doing my thing. 195 00:10:07,600 --> 00:10:08,280 Speaker 2: I'm like, I. 196 00:10:08,360 --> 00:10:10,600 Speaker 1: Literally don't blame you at all, because it's one of 197 00:10:10,600 --> 00:10:13,480 Speaker 1: the hardest things ever. And this is something that I 198 00:10:13,559 --> 00:10:17,479 Speaker 1: obviously learned stepping into fate with not a day's experience, 199 00:10:17,679 --> 00:10:20,360 Speaker 1: and I've then been in this business for eight and 200 00:10:20,400 --> 00:10:23,600 Speaker 1: a half years now and I've had to learn what 201 00:10:23,679 --> 00:10:26,440 Speaker 1: management is along the way, and I think that's one 202 00:10:26,440 --> 00:10:28,440 Speaker 1: of the only ways that you can learn. You can 203 00:10:28,480 --> 00:10:31,640 Speaker 1: obviously go and do different styles of courses and everything, 204 00:10:31,960 --> 00:10:35,360 Speaker 1: but I don't think anything can prepare you for management 205 00:10:35,520 --> 00:10:39,000 Speaker 1: other than getting in there and learning as you go. 206 00:10:42,800 --> 00:10:45,000 Speaker 1: So I guess, like onto the topic of like that 207 00:10:45,120 --> 00:10:48,280 Speaker 1: email I received and the podcast I already did, and 208 00:10:48,320 --> 00:10:50,640 Speaker 1: then the video that I made, and all those comments, 209 00:10:51,480 --> 00:10:53,840 Speaker 1: and you know, that person is saying that often like 210 00:10:53,880 --> 00:10:57,439 Speaker 1: a workplace culture is a reflection on management. I think 211 00:10:57,480 --> 00:10:59,520 Speaker 1: a lot of managers would find that really hard to hear. 212 00:10:59,600 --> 00:11:01,480 Speaker 1: And I can assure you that there would be people 213 00:11:01,480 --> 00:11:03,120 Speaker 1: out there that would go, no, it's not it's on 214 00:11:03,200 --> 00:11:03,920 Speaker 1: the employees. 215 00:11:04,000 --> 00:11:05,760 Speaker 2: But I completely disagree. 216 00:11:06,240 --> 00:11:09,280 Speaker 1: I think to an extent, as managers and leaders, we 217 00:11:09,320 --> 00:11:13,040 Speaker 1: can't obviously control how people act. You know, if you've 218 00:11:13,040 --> 00:11:15,360 Speaker 1: got someone that comes in your workplace and they're being 219 00:11:15,440 --> 00:11:19,000 Speaker 1: absolutely horrible to everyone and they're yelling at people and 220 00:11:19,040 --> 00:11:22,200 Speaker 1: being horrible, of course, like that's not on us. But 221 00:11:22,280 --> 00:11:25,480 Speaker 1: again it kind of is to an extent in terms 222 00:11:25,480 --> 00:11:28,320 Speaker 1: of how we deal with something like that and how 223 00:11:28,440 --> 00:11:29,520 Speaker 1: quickly we deal with it. 224 00:11:30,000 --> 00:11:30,520 Speaker 2: And I want to. 225 00:11:30,520 --> 00:11:34,000 Speaker 1: Talk a little about you know, when I very first 226 00:11:34,040 --> 00:11:36,520 Speaker 1: started Fate, and I guess the way that I'm so 227 00:11:36,679 --> 00:11:39,800 Speaker 1: different now as to how I was back then, but 228 00:11:39,880 --> 00:11:42,800 Speaker 1: also I'm different now to how I was six months 229 00:11:42,840 --> 00:11:44,200 Speaker 1: ago and twelve months ago. 230 00:11:44,360 --> 00:11:45,240 Speaker 2: And I think one of the. 231 00:11:45,160 --> 00:11:49,040 Speaker 1: Biggest joys that you can get out of management is 232 00:11:49,320 --> 00:11:52,800 Speaker 1: the personal growth. The personal growth and self development is 233 00:11:52,800 --> 00:11:55,880 Speaker 1: on a whole other level. Being a manager of a 234 00:11:55,920 --> 00:11:58,640 Speaker 1: team or a big team, a small team, a few people. 235 00:11:58,960 --> 00:12:01,080 Speaker 1: It's like getting a mirror and holding it directly up 236 00:12:01,080 --> 00:12:03,640 Speaker 1: in front of your face and looking back at yourself constantly. 237 00:12:04,160 --> 00:12:08,000 Speaker 1: I've grown so much personally out of managing people. And again, 238 00:12:08,040 --> 00:12:10,960 Speaker 1: like I don't think that's anything that anyone thinks of 239 00:12:11,160 --> 00:12:13,679 Speaker 1: when they decide to step into management or they want 240 00:12:13,720 --> 00:12:15,440 Speaker 1: to get a leadership role or whatever it may be. 241 00:12:15,760 --> 00:12:17,120 Speaker 1: You don't think, oh, this is going to be great 242 00:12:17,120 --> 00:12:18,800 Speaker 1: for my own personal development. I'm going to do a 243 00:12:18,840 --> 00:12:21,040 Speaker 1: lot of self reflection. I'm going to be really critical 244 00:12:21,080 --> 00:12:24,040 Speaker 1: on myself, and I'm going to maybe realize the bad 245 00:12:24,120 --> 00:12:26,800 Speaker 1: things about myself. You don't think of that when you're 246 00:12:26,800 --> 00:12:29,920 Speaker 1: stepping into your first management role. But it's one of 247 00:12:29,960 --> 00:12:33,240 Speaker 1: the biggest things that I've personally gotten out of managing 248 00:12:33,280 --> 00:12:35,560 Speaker 1: people is I've learned a lot about myself, the good 249 00:12:35,600 --> 00:12:38,719 Speaker 1: things and the bad and ugly things. Now thinking back 250 00:12:38,760 --> 00:12:42,160 Speaker 1: to when I started Fate, as everyone knows I always 251 00:12:42,200 --> 00:12:44,480 Speaker 1: say it here on the pod, the first person that 252 00:12:44,520 --> 00:12:48,280 Speaker 1: I hired was AJ's family friend's daughter, And I think 253 00:12:48,320 --> 00:12:50,840 Speaker 1: a lot of businesses will start that way, like cause 254 00:12:50,840 --> 00:12:53,000 Speaker 1: you know, I was starting Fate at home. It was 255 00:12:53,160 --> 00:12:56,560 Speaker 1: very chill and low key, and AJ was living with 256 00:12:56,600 --> 00:12:59,000 Speaker 1: me at the time. He was my relatively new boyfriend, 257 00:12:59,280 --> 00:13:01,000 Speaker 1: and I remember saying, Okay, I'm gonna have to hire 258 00:13:01,000 --> 00:13:03,760 Speaker 1: someone to come and help me casually a couple of 259 00:13:03,840 --> 00:13:07,560 Speaker 1: days a week, and I remember AJ going, oh, my 260 00:13:07,679 --> 00:13:10,959 Speaker 1: mom's friend mentioned that her daughter's looking for work at 261 00:13:10,960 --> 00:13:14,240 Speaker 1: the moment, and you know, I can't even remember how 262 00:13:14,280 --> 00:13:17,440 Speaker 1: I interviewed her, Like I don't know if I met 263 00:13:17,440 --> 00:13:20,160 Speaker 1: her for a coffee or something like that. But it 264 00:13:20,200 --> 00:13:24,400 Speaker 1: was very very casual and like again, I had zero 265 00:13:24,720 --> 00:13:29,000 Speaker 1: experience doing anything, like I had no experience interviewing anyone 266 00:13:29,600 --> 00:13:33,400 Speaker 1: hiring onboarding. It was very much like, hey, yeah, you're nice, 267 00:13:34,080 --> 00:13:36,280 Speaker 1: come over my house two days a week for a 268 00:13:36,320 --> 00:13:38,720 Speaker 1: few hours, and you're gonna help me. And it was 269 00:13:38,800 --> 00:13:43,240 Speaker 1: super duper casual and over that, like first twelve to 270 00:13:43,360 --> 00:13:46,800 Speaker 1: twenty four months of starting Fate, we moved out of 271 00:13:46,840 --> 00:13:49,160 Speaker 1: our garage. It was only ever her and I working 272 00:13:49,160 --> 00:13:51,240 Speaker 1: in the garage, and then we moved into our first 273 00:13:51,240 --> 00:13:54,600 Speaker 1: little warehouse, which was like a ninety square meter storage shed, 274 00:13:55,080 --> 00:13:57,600 Speaker 1: and we moved into that and set ourselves up in there. 275 00:13:57,679 --> 00:14:00,440 Speaker 1: And it was at that little warehouse us that I 276 00:14:00,520 --> 00:14:05,040 Speaker 1: then hired my second employee, who was my god cousin. 277 00:14:05,440 --> 00:14:07,920 Speaker 1: And then it was the third employee, who was my 278 00:14:08,040 --> 00:14:11,080 Speaker 1: first employee that I hired that I didn't know, like 279 00:14:11,160 --> 00:14:14,120 Speaker 1: I actually advertised on Seek and I still like went 280 00:14:14,160 --> 00:14:16,600 Speaker 1: to a cafe to interview her, like I didn't do 281 00:14:16,720 --> 00:14:21,200 Speaker 1: any you know, written interviews or online or a Google meet. 282 00:14:21,320 --> 00:14:24,040 Speaker 1: Was just like straight to an in person interview. And 283 00:14:24,320 --> 00:14:26,880 Speaker 1: in that second warehouse, I then had a team of 284 00:14:27,600 --> 00:14:30,400 Speaker 1: three or maybe three and a half, like a little 285 00:14:30,480 --> 00:14:33,880 Speaker 1: casual or something like that. And in those early days 286 00:14:34,160 --> 00:14:37,600 Speaker 1: I didn't have the slightest clue on how to manage 287 00:14:37,640 --> 00:14:40,960 Speaker 1: a team. We were doing everything wrong, which you always 288 00:14:41,040 --> 00:14:44,920 Speaker 1: do in business. And it was very friendly, It was 289 00:14:45,160 --> 00:14:49,400 Speaker 1: very bantery. It was let's work through the week together 290 00:14:49,480 --> 00:14:51,760 Speaker 1: and then everyone come over my house on the weekend 291 00:14:51,880 --> 00:14:55,120 Speaker 1: and go out for drinks. And bring your partners over, 292 00:14:55,280 --> 00:14:57,960 Speaker 1: and a lot of small startups will start this way. 293 00:14:58,400 --> 00:15:00,640 Speaker 1: It was easy for me to hire in that really 294 00:15:00,680 --> 00:15:04,160 Speaker 1: casual way back then because I didn't know any better, 295 00:15:04,200 --> 00:15:06,160 Speaker 1: and it also suited my business at the time. And 296 00:15:06,200 --> 00:15:07,840 Speaker 1: you know, if you've got a business now and it's 297 00:15:07,960 --> 00:15:11,240 Speaker 1: like that where it's super casual, there's nothing wrong with that, 298 00:15:11,360 --> 00:15:14,800 Speaker 1: because that's how a lot of small startups start. And 299 00:15:14,880 --> 00:15:17,040 Speaker 1: so I remember we moved out of that first little 300 00:15:17,080 --> 00:15:20,200 Speaker 1: warehouse and into our next building, which was the one 301 00:15:20,200 --> 00:15:22,200 Speaker 1: that had the Fate store at the bottom, and that's 302 00:15:22,240 --> 00:15:24,840 Speaker 1: how that whole story came to be in twenty nineteen. 303 00:15:25,600 --> 00:15:30,160 Speaker 1: And I will never forget the first moment where I 304 00:15:30,320 --> 00:15:34,200 Speaker 1: realized I am not a good manager. And this was 305 00:15:34,240 --> 00:15:36,080 Speaker 1: back in those days where it was all. 306 00:15:35,960 --> 00:15:38,440 Speaker 2: Fun and games. And one girl that I had. 307 00:15:38,280 --> 00:15:42,680 Speaker 1: Working for me, she was always late, but not in 308 00:15:42,840 --> 00:15:44,880 Speaker 1: like a way where it's, oh, that's fine, there was 309 00:15:44,920 --> 00:15:47,640 Speaker 1: a crash. It was just she was one of those 310 00:15:47,680 --> 00:15:51,000 Speaker 1: people that would say that being late is part of 311 00:15:51,040 --> 00:15:54,760 Speaker 1: her personality. And this dragged on for like a good 312 00:15:54,840 --> 00:15:57,320 Speaker 1: six months. Was her just being late every day. And 313 00:15:57,360 --> 00:15:59,560 Speaker 1: we started work at eight. We did eight till four 314 00:16:00,080 --> 00:16:02,200 Speaker 1: and she was constantly showing up to work at ten 315 00:16:02,240 --> 00:16:06,200 Speaker 1: past eight, quarter past eight, twenty past eight. And because 316 00:16:06,400 --> 00:16:09,720 Speaker 1: I didn't have the slightest clue how to manage someone, 317 00:16:10,160 --> 00:16:12,960 Speaker 1: I'd never had a serious conversation with anyone like I 318 00:16:13,040 --> 00:16:14,480 Speaker 1: just I just was none. 319 00:16:14,240 --> 00:16:15,840 Speaker 2: The wiser in those early days. 320 00:16:15,880 --> 00:16:18,280 Speaker 1: And if you're in a position like that yourself, please 321 00:16:18,280 --> 00:16:20,160 Speaker 1: know there's nothing wrong with that, Like we all start 322 00:16:20,200 --> 00:16:24,440 Speaker 1: out that way. But I remember, you know, coming home 323 00:16:24,560 --> 00:16:27,080 Speaker 1: to AJ and saying she was late again, like it 324 00:16:27,120 --> 00:16:30,240 Speaker 1: was becoming a repeating pattern. And what I didn't realize 325 00:16:30,320 --> 00:16:32,880 Speaker 1: at the time was that I had a pretty avoidant 326 00:16:32,920 --> 00:16:36,960 Speaker 1: management style. And I think a lot of managers have 327 00:16:37,600 --> 00:16:40,760 Speaker 1: like an avoidant style of managing people. 328 00:16:40,800 --> 00:16:42,280 Speaker 2: And it's probably something. 329 00:16:41,960 --> 00:16:44,720 Speaker 1: That a lot of managers don't want to admit, but 330 00:16:45,040 --> 00:16:48,400 Speaker 1: it would be surprising at how many people do avoid 331 00:16:48,840 --> 00:16:53,480 Speaker 1: having tough conversations. And it's it's understandable, it's natural because 332 00:16:53,520 --> 00:16:54,239 Speaker 1: we don't. 333 00:16:54,000 --> 00:16:55,120 Speaker 2: Want to upset anyone. 334 00:16:55,320 --> 00:16:57,480 Speaker 1: And thinking back to my younger self back then in 335 00:16:57,520 --> 00:17:01,400 Speaker 1: like twenty nineteen, twenty twenty, I very much wanted to 336 00:17:01,440 --> 00:17:04,040 Speaker 1: be friends with all my staff. I wanted AJ to 337 00:17:04,080 --> 00:17:06,760 Speaker 1: hang out with them and their partners and all to 338 00:17:06,800 --> 00:17:09,159 Speaker 1: have fun. So the last thing in the world that 339 00:17:09,200 --> 00:17:12,280 Speaker 1: I could think of doing was ever having a serious, 340 00:17:12,960 --> 00:17:14,400 Speaker 1: hard conversation with anyone. 341 00:17:14,440 --> 00:17:15,280 Speaker 2: So what did I do? 342 00:17:15,760 --> 00:17:19,120 Speaker 1: I would just ignore little things like that, like someone 343 00:17:19,160 --> 00:17:24,360 Speaker 1: being late or someone speaking rudely to someone, and I 344 00:17:24,400 --> 00:17:26,840 Speaker 1: would come home and say to AJ, she's late again. 345 00:17:26,960 --> 00:17:27,560 Speaker 2: What do I do? 346 00:17:28,600 --> 00:17:31,159 Speaker 1: And like I felt terrible because she was my friend, 347 00:17:31,600 --> 00:17:33,720 Speaker 1: you know, So how do I tell a friend that 348 00:17:33,960 --> 00:17:36,240 Speaker 1: she needs to stop being late? And I'd be too 349 00:17:36,359 --> 00:17:39,520 Speaker 1: scared to just sit her down and say, hey, you 350 00:17:39,520 --> 00:17:42,600 Speaker 1: need to stop being late. So I again I was 351 00:17:42,600 --> 00:17:45,720 Speaker 1: being avoidant, but I would address it in team ways, 352 00:17:46,200 --> 00:17:48,919 Speaker 1: like I would say in reminder messages, in like a 353 00:17:48,960 --> 00:17:51,720 Speaker 1: group chat, like just to reminder everyone, like please get 354 00:17:51,800 --> 00:17:54,200 Speaker 1: to work by eight o'clock, even if you're just coming 355 00:17:54,240 --> 00:17:56,840 Speaker 1: in a minute before. Like I'd come up with like 356 00:17:56,960 --> 00:17:59,960 Speaker 1: soft ways to mention it. Or like if she would 357 00:18:00,040 --> 00:18:02,000 Speaker 1: show up late and she would come and. 358 00:18:01,880 --> 00:18:03,440 Speaker 2: Be like, sorry, it's just who I am. 359 00:18:03,600 --> 00:18:07,040 Speaker 1: And because like our friendship and relationship was so casual 360 00:18:07,080 --> 00:18:09,320 Speaker 1: and I was so avoidant, She's like, sorry, I'm late again, 361 00:18:09,359 --> 00:18:11,040 Speaker 1: I'd be like that's okay, Like if you could just 362 00:18:11,400 --> 00:18:12,320 Speaker 1: please be on. 363 00:18:12,320 --> 00:18:13,560 Speaker 2: Time and like, I don't know. 364 00:18:13,640 --> 00:18:15,760 Speaker 1: I was just real like nervous and didn't want to 365 00:18:15,840 --> 00:18:19,480 Speaker 1: upset her. But this dragged on for so long that 366 00:18:19,560 --> 00:18:21,160 Speaker 1: it got to the point where I was like, what 367 00:18:21,200 --> 00:18:24,639 Speaker 1: the fuck do I actually do? Because I'd almost let 368 00:18:24,680 --> 00:18:27,240 Speaker 1: it drag on for so long that it had become 369 00:18:27,240 --> 00:18:30,439 Speaker 1: an issue. And that was a pivotal moment for me 370 00:18:30,680 --> 00:18:33,600 Speaker 1: in my career where I thought I need to do 371 00:18:33,680 --> 00:18:37,800 Speaker 1: something about this, and so I issued her with a 372 00:18:37,800 --> 00:18:41,359 Speaker 1: warning letter. Now I was real, this is honestly the 373 00:18:41,400 --> 00:18:44,879 Speaker 1: first time I've ever done something like that, and of course, like, 374 00:18:44,920 --> 00:18:48,920 Speaker 1: you don't want to do something like that, and I 375 00:18:48,960 --> 00:18:51,800 Speaker 1: presented it to her with a really lovely letter like 376 00:18:52,480 --> 00:18:54,560 Speaker 1: and again, on reflection, looking back at this, I'm like, 377 00:18:54,560 --> 00:18:56,400 Speaker 1: you're an idiot, Brittany. You should have just said, hey, 378 00:18:56,640 --> 00:18:58,880 Speaker 1: he's a warning letter. You keep being late, just don't 379 00:18:58,880 --> 00:19:01,159 Speaker 1: do it again. We won't have any problems. But you know, 380 00:19:01,320 --> 00:19:03,159 Speaker 1: me being me and being the people pleased that I 381 00:19:03,400 --> 00:19:07,159 Speaker 1: was and not wanting to upset her, I said like, 382 00:19:07,200 --> 00:19:08,919 Speaker 1: I know we're friends and I don't want this to 383 00:19:09,160 --> 00:19:11,560 Speaker 1: interfere with our friendship, but please stop being late. 384 00:19:11,600 --> 00:19:13,040 Speaker 2: Like it was really fluffed. 385 00:19:12,640 --> 00:19:15,160 Speaker 1: Out and stupid, which on reflection, I shouldn't have written 386 00:19:15,200 --> 00:19:18,000 Speaker 1: it that way, but I did that, and I gave 387 00:19:18,040 --> 00:19:20,399 Speaker 1: her a warning letter, and I just wanted it to 388 00:19:20,400 --> 00:19:22,560 Speaker 1: be as simple as like, please just stop being late 389 00:19:22,600 --> 00:19:25,600 Speaker 1: and take me seriously. But because I wasn't serious enough 390 00:19:26,040 --> 00:19:28,480 Speaker 1: from the get go, of course, as you can imagine, 391 00:19:28,520 --> 00:19:31,159 Speaker 1: shit hit the absolute fan when I gave her that 392 00:19:31,240 --> 00:19:33,520 Speaker 1: warning letter. And by the way, I have no hard 393 00:19:33,520 --> 00:19:36,040 Speaker 1: feelings towards her, like this is so long ago, it's 394 00:19:36,119 --> 00:19:39,280 Speaker 1: like seven years ago. But it ended with her saying like, 395 00:19:39,320 --> 00:19:41,920 Speaker 1: how dare you do this to me? And again it's 396 00:19:41,960 --> 00:19:45,200 Speaker 1: because we're so personal and because I'm so casual, she said, 397 00:19:45,240 --> 00:19:45,960 Speaker 1: how dare you? 398 00:19:46,600 --> 00:19:47,960 Speaker 2: And then she left. 399 00:19:48,400 --> 00:19:52,240 Speaker 1: And I'm really glad that that happened so early on 400 00:19:52,359 --> 00:19:55,399 Speaker 1: in my business journey because I've never forgotten that moment. 401 00:19:56,200 --> 00:19:59,520 Speaker 1: It taught me a lot as obviously a new business owner, 402 00:19:59,640 --> 00:20:02,600 Speaker 1: a new manager, someone who's learning how to lead, and 403 00:20:02,640 --> 00:20:04,959 Speaker 1: it's just one of those moments that stuck with me forever. 404 00:20:05,320 --> 00:20:08,159 Speaker 1: And I think one of the coolest things about, you know, 405 00:20:08,280 --> 00:20:10,920 Speaker 1: leading a team and managing a team is sure you'll 406 00:20:10,920 --> 00:20:13,199 Speaker 1: have moments like that that happen, especially if you're a 407 00:20:13,200 --> 00:20:16,720 Speaker 1: new business owner. Which will just change everything for you 408 00:20:16,960 --> 00:20:20,399 Speaker 1: and you will learn. And I think that's one of 409 00:20:20,480 --> 00:20:23,920 Speaker 1: the only ways that we can learn and grow as 410 00:20:24,040 --> 00:20:26,919 Speaker 1: managers is by dealing with things like that and then 411 00:20:26,960 --> 00:20:30,840 Speaker 1: being able to look back and reflect and you know, think, okay, 412 00:20:31,080 --> 00:20:33,199 Speaker 1: thinking back to that time, I should have been just 413 00:20:33,440 --> 00:20:34,720 Speaker 1: far more straightforward. 414 00:20:34,920 --> 00:20:36,320 Speaker 2: I shouldn't have let her laugh. 415 00:20:36,160 --> 00:20:38,680 Speaker 1: It off and say, sorry, babe, it's part of my personality. 416 00:20:38,680 --> 00:20:40,959 Speaker 1: That's why I'm always late. And I should have just 417 00:20:41,000 --> 00:20:44,280 Speaker 1: said with a stern voice, that's totally fine if being 418 00:20:44,359 --> 00:20:46,680 Speaker 1: late is part of your personality. But no one is 419 00:20:46,760 --> 00:20:49,320 Speaker 1: late in this workplace because we respect one another and 420 00:20:49,359 --> 00:20:51,520 Speaker 1: we respect that we all start work at the same time. 421 00:20:51,800 --> 00:20:54,760 Speaker 1: And I should have said that once and once only, 422 00:20:55,119 --> 00:20:58,000 Speaker 1: and that would have been it. But instead I tiptoed 423 00:20:58,160 --> 00:21:02,280 Speaker 1: around the issue, which then made it boil into something bigger. 424 00:21:02,680 --> 00:21:06,280 Speaker 1: And I think this exact behavior and pattern is so 425 00:21:06,520 --> 00:21:11,760 Speaker 1: common in workplaces, and this is why we are responsible 426 00:21:12,000 --> 00:21:15,600 Speaker 1: as managers for stuff that goes on in a workplace 427 00:21:15,680 --> 00:21:18,480 Speaker 1: and the way that people behave Now, like I said, 428 00:21:18,560 --> 00:21:21,440 Speaker 1: you know earlier in the episode, we can't control if 429 00:21:21,440 --> 00:21:24,400 Speaker 1: someone's coming into our workplace and it's yelling at everyone 430 00:21:24,520 --> 00:21:28,560 Speaker 1: and spinning out of control. But it's like little moments 431 00:21:28,680 --> 00:21:34,800 Speaker 1: like that, like someone continuously being late, or someone dumping 432 00:21:34,800 --> 00:21:37,040 Speaker 1: all of their tasks onto someone else and you don't 433 00:21:37,040 --> 00:21:40,680 Speaker 1: do anything about it. It's someone who is showing up, 434 00:21:41,000 --> 00:21:44,160 Speaker 1: you know, with a bit of an off attitude every day, 435 00:21:44,280 --> 00:21:46,520 Speaker 1: and if we do nothing about it, if we say 436 00:21:46,560 --> 00:21:49,000 Speaker 1: nothing about it, that is our fault. 437 00:21:49,160 --> 00:21:50,960 Speaker 2: If it then trickles. 438 00:21:50,560 --> 00:21:54,760 Speaker 1: Into the workplace or creates a not very nice culture, 439 00:21:55,160 --> 00:21:57,560 Speaker 1: even if it starts with the act of an employee, 440 00:21:57,600 --> 00:21:59,720 Speaker 1: and it could be the smallest of things, it's on 441 00:22:00,160 --> 00:22:03,320 Speaker 1: us to ensure that it doesn't turn into something big. 442 00:22:03,640 --> 00:22:06,399 Speaker 1: And that moment for me was obviously just one moment 443 00:22:06,480 --> 00:22:10,679 Speaker 1: back in twenty nineteen or twenty twenty. And like I 444 00:22:10,680 --> 00:22:14,440 Speaker 1: can tell you now, the more moments that I've had 445 00:22:14,680 --> 00:22:16,800 Speaker 1: like that have been endless. 446 00:22:17,240 --> 00:22:19,680 Speaker 2: Because I've been doing this for eight and a half years. 447 00:22:19,760 --> 00:22:22,680 Speaker 1: I could write a book on like all the moments 448 00:22:22,720 --> 00:22:26,600 Speaker 1: that have been just pivotal moments for me where I've 449 00:22:26,640 --> 00:22:33,400 Speaker 1: made realizations And it's such an amazing learning experience for yourself. 450 00:22:34,119 --> 00:22:37,960 Speaker 1: And I've learned so much over the years managing and 451 00:22:38,040 --> 00:22:40,840 Speaker 1: leading people. And look, I'm not sitting here saying that 452 00:22:40,920 --> 00:22:44,719 Speaker 1: I'm a perfect manager. Let's be honest, no one is. 453 00:22:45,200 --> 00:22:48,080 Speaker 1: And I also think that goes for staff as well. 454 00:22:48,680 --> 00:22:53,160 Speaker 1: I think, you know, like as employees, we can have 455 00:22:53,240 --> 00:22:57,280 Speaker 1: really high expectations of management, which is fair. Like, you know, 456 00:22:58,200 --> 00:23:01,080 Speaker 1: if I was working somewhere, I would have like a 457 00:23:01,119 --> 00:23:03,960 Speaker 1: standard that I hope that my manager would be, you know, 458 00:23:04,080 --> 00:23:05,840 Speaker 1: And I think that's a really good and fair thing 459 00:23:05,880 --> 00:23:08,119 Speaker 1: to have. But I think we have to like give 460 00:23:08,520 --> 00:23:11,480 Speaker 1: managers and team leaders a bit of grace because they're 461 00:23:11,520 --> 00:23:14,080 Speaker 1: just humans at the end of the day too. But 462 00:23:14,359 --> 00:23:17,560 Speaker 1: if there's one huge lesson that I've learned in my 463 00:23:17,640 --> 00:23:20,280 Speaker 1: eight and a half years, it's that it is my 464 00:23:20,440 --> 00:23:26,640 Speaker 1: responsibility at the end of the day for my entire workplace. Now, obviously, 465 00:23:27,000 --> 00:23:30,000 Speaker 1: given my position in my business and the fact that 466 00:23:30,000 --> 00:23:33,240 Speaker 1: we're quite a big business, I work with a leadership team, 467 00:23:33,359 --> 00:23:34,960 Speaker 1: so it's not all on me at the end of 468 00:23:35,000 --> 00:23:37,800 Speaker 1: the day, although I will say a lot of the 469 00:23:37,840 --> 00:23:39,639 Speaker 1: time I put the pressure on myself that it's one 470 00:23:39,680 --> 00:23:43,320 Speaker 1: hundred percent everything's on me. But I obviously work with 471 00:23:43,359 --> 00:23:46,480 Speaker 1: an amazing leadership team and it's up to us to 472 00:23:47,080 --> 00:23:49,920 Speaker 1: have our workplace feel the way that we want it to. 473 00:23:50,359 --> 00:23:52,640 Speaker 1: I think when we think of management, we think it's 474 00:23:52,800 --> 00:23:56,080 Speaker 1: like you've got to lead by example and lead the 475 00:23:56,119 --> 00:23:58,719 Speaker 1: way and show people how it all needs to be 476 00:23:58,760 --> 00:24:01,760 Speaker 1: done and you want one hundred percent do But it's 477 00:24:01,840 --> 00:24:08,119 Speaker 1: also equally just keeping everyone accountable and pulling up the 478 00:24:08,359 --> 00:24:11,560 Speaker 1: littlest of things. And the reason that we do that 479 00:24:11,840 --> 00:24:14,639 Speaker 1: is like you're moving forward as a business and there's 480 00:24:14,760 --> 00:24:17,600 Speaker 1: dust being left behind, like all the little issues like 481 00:24:17,640 --> 00:24:19,680 Speaker 1: the people being laid and this, that and the other, 482 00:24:20,080 --> 00:24:23,040 Speaker 1: and it's you know, management is just having a broom 483 00:24:23,200 --> 00:24:25,680 Speaker 1: and just sweeping it up as you go, but keeping 484 00:24:25,760 --> 00:24:27,719 Speaker 1: up with the team. One of the biggest lessons I've 485 00:24:27,800 --> 00:24:30,680 Speaker 1: learned is like management is so hard. But if there 486 00:24:30,840 --> 00:24:32,800 Speaker 1: is one thing that I have learned in my eight 487 00:24:32,880 --> 00:24:37,480 Speaker 1: and a half years, is that everything is our responsibility 488 00:24:37,560 --> 00:24:40,520 Speaker 1: as managers and leaders. You know, you can be avoidant 489 00:24:40,520 --> 00:24:42,040 Speaker 1: when you're a manager and a leader and say no, 490 00:24:42,160 --> 00:24:44,680 Speaker 1: it's on the team. She's the one being late, she's 491 00:24:44,720 --> 00:24:47,080 Speaker 1: the one with a bad attitude. But it's up to 492 00:24:47,200 --> 00:24:51,639 Speaker 1: us to be there to facilitate those little pieces of 493 00:24:51,720 --> 00:24:55,439 Speaker 1: dust before they turn into something big. And it's something 494 00:24:55,480 --> 00:24:59,040 Speaker 1: that's really hard to balance because when you're a manager, 495 00:24:59,600 --> 00:25:02,040 Speaker 1: you want to be there to help your team, like 496 00:25:02,080 --> 00:25:04,520 Speaker 1: that person said in the comment on TikTok, Like my 497 00:25:04,520 --> 00:25:07,199 Speaker 1: boss pulled me in and said, look, I've noticed X, 498 00:25:07,320 --> 00:25:09,119 Speaker 1: Y and Z, like how are you? How can I 499 00:25:09,160 --> 00:25:11,400 Speaker 1: help you? You want to be there to be able 500 00:25:11,480 --> 00:25:15,040 Speaker 1: to do that for everyone. But then I'm also mindful 501 00:25:15,080 --> 00:25:18,000 Speaker 1: that you never want that to come across as you're 502 00:25:18,040 --> 00:25:23,119 Speaker 1: being too overpowering or being too strong, or making people 503 00:25:23,119 --> 00:25:25,160 Speaker 1: feel like they're getting in trouble when you're like, hey, 504 00:25:25,160 --> 00:25:27,199 Speaker 1: can we have a little conversation, Like it's just a 505 00:25:27,280 --> 00:25:30,240 Speaker 1: juggling act learning how to be a good manager, And 506 00:25:30,280 --> 00:25:33,000 Speaker 1: I don't think any of us will ever truly be 507 00:25:33,080 --> 00:25:35,480 Speaker 1: able to nail it, because, like I said, at the 508 00:25:35,520 --> 00:25:38,280 Speaker 1: end of the day, we are just human and we're 509 00:25:38,359 --> 00:25:42,640 Speaker 1: learning and growing and making mistakes every single day. But 510 00:25:42,720 --> 00:25:45,240 Speaker 1: just reflecting on my really early years of fate and 511 00:25:45,280 --> 00:25:47,600 Speaker 1: the way that I used to manage people, which was 512 00:25:47,640 --> 00:25:51,280 Speaker 1: not managing them at all, one of my biggest takeaways 513 00:25:51,280 --> 00:25:53,600 Speaker 1: from my journey is I would rather bring up the 514 00:25:53,640 --> 00:25:57,080 Speaker 1: littlest of things. I'd rather notice that tiny little speck 515 00:25:57,280 --> 00:26:00,720 Speaker 1: of dust and bring it up. And if it feels 516 00:26:00,760 --> 00:26:04,720 Speaker 1: like you're doing too much or the most, because you 517 00:26:04,760 --> 00:26:07,280 Speaker 1: never want that dust to turn into a massive pile 518 00:26:08,080 --> 00:26:11,240 Speaker 1: of dust that you just can't sweep up. And so 519 00:26:11,400 --> 00:26:14,560 Speaker 1: I guess you know, to any of my managers out there, 520 00:26:14,600 --> 00:26:16,879 Speaker 1: or team leaders or even new business owners and you're 521 00:26:16,920 --> 00:26:20,760 Speaker 1: looking at hiring, you know your first employee, take my 522 00:26:20,880 --> 00:26:24,720 Speaker 1: advice and don't be avoidant. I know it's hard to 523 00:26:24,800 --> 00:26:29,240 Speaker 1: have a hard conversation. I always say hard conversations easy life. 524 00:26:29,280 --> 00:26:33,879 Speaker 1: Easy conversations hard life. But you've got to be willing 525 00:26:33,920 --> 00:26:36,680 Speaker 1: to have hard conversations, even if it's sitting someone down 526 00:26:36,720 --> 00:26:38,520 Speaker 1: on your team that you've noticed just a little bit 527 00:26:38,560 --> 00:26:41,480 Speaker 1: off and just going, hey, what's going on, or hey, 528 00:26:41,640 --> 00:26:45,200 Speaker 1: I'm noticing some tension. It's becoming okay with having those 529 00:26:45,280 --> 00:26:49,960 Speaker 1: kinds of conversations and hoping that it will be received 530 00:26:50,000 --> 00:26:53,040 Speaker 1: well on the other end, because at the end of 531 00:26:53,040 --> 00:26:55,120 Speaker 1: the end of the day, I can only speak for myself, 532 00:26:55,160 --> 00:26:58,920 Speaker 1: but it's my number one objective to just help everyone 533 00:26:59,119 --> 00:27:02,000 Speaker 1: in my team and have them do well. And you 534 00:27:02,040 --> 00:27:04,199 Speaker 1: know the same goes for people out there, like the 535 00:27:04,200 --> 00:27:07,120 Speaker 1: people that left comments on my videos saying like I'm 536 00:27:07,119 --> 00:27:10,359 Speaker 1: so overworked and my boss never comes to me. You know, 537 00:27:10,600 --> 00:27:13,880 Speaker 1: I find that really shitty that people are in those 538 00:27:14,000 --> 00:27:16,720 Speaker 1: kinds of situations. And if I was in that situation 539 00:27:16,760 --> 00:27:19,639 Speaker 1: where I was in a role and I was feeling 540 00:27:19,640 --> 00:27:22,800 Speaker 1: so stressed and overworked and maybe your workload is doubled 541 00:27:22,840 --> 00:27:25,360 Speaker 1: and your manager isn't coming to you, I'd go to them, 542 00:27:25,600 --> 00:27:27,680 Speaker 1: even though it's not on you to go to them, 543 00:27:28,240 --> 00:27:30,639 Speaker 1: if it's like your last shot and you know for 544 00:27:30,720 --> 00:27:32,520 Speaker 1: sure they're not going to come to you because maybe 545 00:27:32,560 --> 00:27:36,679 Speaker 1: they're avoiding that awkward conversation or maybe they're just literally 546 00:27:36,720 --> 00:27:39,280 Speaker 1: none the wiser, which that's a whole other topic in itself, 547 00:27:39,320 --> 00:27:42,119 Speaker 1: because it's our job as managers and leaders to be 548 00:27:42,200 --> 00:27:44,760 Speaker 1: able to notice these things in our team and our 549 00:27:44,800 --> 00:27:48,080 Speaker 1: team's workloads. But if I was in that situation where 550 00:27:48,119 --> 00:27:50,240 Speaker 1: I was just feeling absolutely swamped and no one was 551 00:27:50,240 --> 00:27:53,960 Speaker 1: supporting me, I would go to my manager and I'd go, hey, 552 00:27:54,119 --> 00:27:55,600 Speaker 1: I just want to have a conversation with you. 553 00:27:56,080 --> 00:27:57,200 Speaker 2: This is how I'm feeling. 554 00:27:57,440 --> 00:28:01,160 Speaker 1: And how your manager responds in that situation will tell 555 00:28:01,160 --> 00:28:04,320 Speaker 1: you everything that you need to know, because if your 556 00:28:04,359 --> 00:28:07,560 Speaker 1: manager is completely unaware and they're like, oh my goodness, 557 00:28:07,640 --> 00:28:10,640 Speaker 1: I'm so sorry, like I had no idea and they 558 00:28:10,640 --> 00:28:11,280 Speaker 1: want to help you. 559 00:28:11,440 --> 00:28:12,359 Speaker 2: That's obviously great. 560 00:28:12,400 --> 00:28:15,280 Speaker 1: It's not great if they didn't notice it, but you'll 561 00:28:15,280 --> 00:28:16,960 Speaker 1: be able to pick up on like if they are 562 00:28:17,119 --> 00:28:20,880 Speaker 1: avoidant or if they don't want to help you, then 563 00:28:21,119 --> 00:28:30,160 Speaker 1: maybe it's time to start looking elsewhere. Navigating any workplace 564 00:28:31,160 --> 00:28:34,520 Speaker 1: is always challenging. It doesn't matter if you're managing a 565 00:28:34,600 --> 00:28:38,680 Speaker 1: small team of two or your first casual employee, or 566 00:28:38,680 --> 00:28:40,720 Speaker 1: if you've got a team of ten a team of 567 00:28:40,760 --> 00:28:42,320 Speaker 1: twenty fifty sixty. 568 00:28:42,640 --> 00:28:44,320 Speaker 2: It is difficult. 569 00:28:44,920 --> 00:28:47,320 Speaker 1: People will often ask me what is the hardest part 570 00:28:47,480 --> 00:28:49,840 Speaker 1: about business? And trust me, a lot of it is hard. 571 00:28:50,280 --> 00:28:52,200 Speaker 1: It's not a walk in the park and it's not easy. 572 00:28:52,240 --> 00:28:56,040 Speaker 1: But for me, one of the biggest challenges and hurdles 573 00:28:56,040 --> 00:28:59,680 Speaker 1: has always been managing people. And the reason why my 574 00:28:59,680 --> 00:29:04,040 Speaker 1: aunt's is that is not because people are awful. 575 00:29:04,360 --> 00:29:06,960 Speaker 2: It's just because people are so different. 576 00:29:07,080 --> 00:29:10,160 Speaker 1: And you know, when you're a manager, you're one person. 577 00:29:10,600 --> 00:29:12,440 Speaker 1: And then let's say you've got a team of ten 578 00:29:12,560 --> 00:29:15,840 Speaker 1: that are directly reporting to you. You can't then pick 579 00:29:15,880 --> 00:29:19,040 Speaker 1: one management style that is going to work perfectly on everyone. 580 00:29:19,480 --> 00:29:22,480 Speaker 1: It's all about, you know, learning each of those ten 581 00:29:22,560 --> 00:29:26,120 Speaker 1: people and how they prefer to be managed, and you 582 00:29:26,240 --> 00:29:29,200 Speaker 1: just constantly feel like you can never get it right. 583 00:29:29,480 --> 00:29:32,040 Speaker 1: I'll be the first person to say I still feel 584 00:29:32,040 --> 00:29:34,680 Speaker 1: like I can never get it right. I always am 585 00:29:34,720 --> 00:29:38,040 Speaker 1: so hard on myself. I always feel like I'm just 586 00:29:38,120 --> 00:29:40,560 Speaker 1: doing it all wrong. And if you're you know, a 587 00:29:40,600 --> 00:29:42,600 Speaker 1: business owner or a manager or a leader, and you 588 00:29:42,640 --> 00:29:44,760 Speaker 1: feel that way, please know that you're alone. It's a 589 00:29:44,800 --> 00:29:48,120 Speaker 1: really common way to feel because we're always so hard 590 00:29:48,200 --> 00:29:52,760 Speaker 1: on ourselves. But like I said earlier, managing people, whilst 591 00:29:52,800 --> 00:29:54,680 Speaker 1: it's not for the faint hearted, it can be one 592 00:29:54,720 --> 00:29:55,720 Speaker 1: of the most. 593 00:29:55,840 --> 00:29:58,600 Speaker 2: Rewarding experiences ever. 594 00:29:59,040 --> 00:30:01,400 Speaker 1: And you know, like I said, one of the biggest 595 00:30:01,440 --> 00:30:05,400 Speaker 1: kicks that I get out of managing is just watching 596 00:30:05,440 --> 00:30:08,240 Speaker 1: people literally be happy in their job. My number one 597 00:30:08,320 --> 00:30:10,960 Speaker 1: goal in my business is obviously for Fate to do 598 00:30:11,080 --> 00:30:14,320 Speaker 1: well so that we can keep operating. But there's nothing 599 00:30:14,320 --> 00:30:17,240 Speaker 1: I actually want more than to see people absolutely killing 600 00:30:17,240 --> 00:30:20,040 Speaker 1: it in their roles and showing up and doing work that. 601 00:30:19,960 --> 00:30:20,640 Speaker 2: They're proud of. 602 00:30:21,120 --> 00:30:24,640 Speaker 1: Because I have worked in over twenty different workplaces and 603 00:30:24,720 --> 00:30:27,680 Speaker 1: I fucking hated every single one. I hated them all 604 00:30:27,680 --> 00:30:30,560 Speaker 1: with a passion. None of them sparked me with joy. 605 00:30:30,800 --> 00:30:33,680 Speaker 1: I literally couldn't wait until I would clock off every day. 606 00:30:34,160 --> 00:30:37,400 Speaker 1: And if I can, you know, create roles and work 607 00:30:37,440 --> 00:30:41,200 Speaker 1: with people and give them creative freedom and flexibility and 608 00:30:41,280 --> 00:30:45,280 Speaker 1: create roles for people that they can genuinely enjoy, that 609 00:30:45,440 --> 00:30:48,040 Speaker 1: is my job well done for me. And I kind 610 00:30:48,040 --> 00:30:49,800 Speaker 1: of just wanted to do this episode, I guess, to 611 00:30:49,840 --> 00:30:53,440 Speaker 1: reflect a little bit more on management. I almost want 612 00:30:53,480 --> 00:30:57,400 Speaker 1: to get like, I don't know, like a professional, I 613 00:30:57,400 --> 00:30:59,640 Speaker 1: don't know what, but I'd love to get a professional 614 00:30:59,680 --> 00:31:00,920 Speaker 1: on here. I don't know whether it would be like 615 00:31:00,960 --> 00:31:04,800 Speaker 1: a psychologist or someone to talk about the psychology of management, 616 00:31:05,200 --> 00:31:07,600 Speaker 1: but I just feel like management is a really deep 617 00:31:07,680 --> 00:31:10,479 Speaker 1: topic and it's not as easy as you know, writing 618 00:31:10,520 --> 00:31:12,720 Speaker 1: out a checklist and ticking it off, which you'd think 619 00:31:13,000 --> 00:31:14,640 Speaker 1: it would be that easy at the end of the day, 620 00:31:14,640 --> 00:31:18,360 Speaker 1: but I think it's so deep and so psychological, and 621 00:31:18,440 --> 00:31:23,120 Speaker 1: so challenging on both ends, on management and on the 622 00:31:23,160 --> 00:31:24,280 Speaker 1: employees and too. 623 00:31:24,920 --> 00:31:26,080 Speaker 2: It's just really. 624 00:31:25,800 --> 00:31:29,320 Speaker 1: Hard, and as humans we love to overcomplicate everything. But 625 00:31:29,600 --> 00:31:32,320 Speaker 1: after I did that episode and my little video, I 626 00:31:32,440 --> 00:31:34,960 Speaker 1: just wanted to talk a little more about it. And 627 00:31:35,040 --> 00:31:36,640 Speaker 1: I think my tip of the week this week, which 628 00:31:36,680 --> 00:31:39,600 Speaker 1: I've already spoken about throughout this whole episode, is just 629 00:31:39,640 --> 00:31:42,200 Speaker 1: to all of my managers and leaders out there, it 630 00:31:42,320 --> 00:31:44,680 Speaker 1: is one hundred percent on you. 631 00:31:45,720 --> 00:31:46,160 Speaker 2: Always. 632 00:31:47,160 --> 00:31:50,360 Speaker 1: Yes, there are things that we can't control. Some things 633 00:31:50,360 --> 00:31:52,200 Speaker 1: will happen. You'll be like whoa like that was a 634 00:31:52,200 --> 00:31:54,360 Speaker 1: massive curve ball. Where did that happen? But at the 635 00:31:54,440 --> 00:31:57,360 Speaker 1: end of the day, the way that your team interact 636 00:31:57,440 --> 00:32:00,400 Speaker 1: with one another and the culture of your work place, 637 00:32:00,760 --> 00:32:03,080 Speaker 1: it is on you. And that can be a really 638 00:32:03,120 --> 00:32:06,360 Speaker 1: hard pill to swallow, especially if things are going wrong 639 00:32:06,440 --> 00:32:09,080 Speaker 1: in your workplace. It's very easy to want to back 640 00:32:09,120 --> 00:32:12,360 Speaker 1: yourself into a corner. It's very easy to want to 641 00:32:12,600 --> 00:32:16,000 Speaker 1: avoid hard conversations because trust me, I know I used 642 00:32:16,040 --> 00:32:19,240 Speaker 1: to be that person. But we have to become comfortable 643 00:32:19,480 --> 00:32:23,600 Speaker 1: with the uncomfortable because if not, you're just going to 644 00:32:23,680 --> 00:32:26,400 Speaker 1: turn that little speck of dust into a huge mound 645 00:32:26,720 --> 00:32:29,000 Speaker 1: that you're never going to be able to clean up. 646 00:32:29,320 --> 00:32:32,640 Speaker 1: And as for you know, everyone out there who is 647 00:32:32,720 --> 00:32:35,320 Speaker 1: in a role and if you're feeling a certain type 648 00:32:35,320 --> 00:32:38,160 Speaker 1: of way and your boss or manager isn't coming to you, 649 00:32:38,720 --> 00:32:40,960 Speaker 1: go to them, even though it is on them one 650 00:32:41,040 --> 00:32:44,800 Speaker 1: hundred percent, go to them because sitting in silence isn't 651 00:32:44,800 --> 00:32:46,080 Speaker 1: going to do you any favors. 652 00:32:46,640 --> 00:32:47,480 Speaker 2: And I'll only. 653 00:32:47,280 --> 00:32:49,160 Speaker 1: Hope that if you are in that situation and you 654 00:32:49,200 --> 00:32:52,800 Speaker 1: do go to your boss, that they hear you, because 655 00:32:52,800 --> 00:32:56,600 Speaker 1: that is our responsibility as managers and leaders. Anyway, that 656 00:32:56,760 --> 00:33:00,720 Speaker 1: is all for this week's episodes of Business. If you 657 00:33:00,840 --> 00:33:03,680 Speaker 1: haven't already, please feel free to rate us five stars, 658 00:33:03,680 --> 00:33:06,680 Speaker 1: and if you have any questions or scenarios that you'd 659 00:33:06,760 --> 00:33:09,040 Speaker 1: like to send us in, just head over to Instagram 660 00:33:09,200 --> 00:33:13,160 Speaker 1: and find my Big Business podcast insta. We are constantly 661 00:33:13,240 --> 00:33:16,640 Speaker 1: monitoring the dms over there, so please send it in. 662 00:33:16,760 --> 00:33:19,320 Speaker 1: We would love to hear from you, and remember to 663 00:33:19,480 --> 00:33:28,880 Speaker 1: chase after your dreams as if they owe you money.