1 00:00:04,200 --> 00:00:07,040 Speaker 1: Hi, I'm Britney Saunders, and welcome to Big Business, the 2 00:00:07,040 --> 00:00:09,760 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,760 --> 00:00:13,200 Speaker 1: recording on gaddigl Land. Now, I somehow managed to build 4 00:00:13,200 --> 00:00:16,120 Speaker 1: an empire from the garage underneath my house, and I'm 5 00:00:16,160 --> 00:00:18,280 Speaker 1: here to share it all with you, from the winds, 6 00:00:18,600 --> 00:00:22,799 Speaker 1: the mistakes, the challenging times, and the funny moments in between. So, 7 00:00:22,840 --> 00:00:25,439 Speaker 1: whether you're in business already, or maybe you're not in 8 00:00:25,480 --> 00:00:27,360 Speaker 1: the game at all, perhaps you just want to hear 9 00:00:27,440 --> 00:00:33,559 Speaker 1: some tea I'm saying this all wrong. Coming up on 10 00:00:33,600 --> 00:00:36,159 Speaker 1: today's episode, I'm going to be sharing with you some 11 00:00:36,280 --> 00:00:39,040 Speaker 1: of the things that I have learned in my journey 12 00:00:39,040 --> 00:00:41,199 Speaker 1: that I guess I never really thought about until I 13 00:00:41,240 --> 00:00:43,320 Speaker 1: got into it. I think a lot of the time 14 00:00:43,680 --> 00:00:46,720 Speaker 1: people can go into business with not a single clue 15 00:00:46,720 --> 00:00:49,879 Speaker 1: about anything, and that was absolutely me. Trust me. Some 16 00:00:50,000 --> 00:00:52,600 Speaker 1: days now I still feel like I don't know what 17 00:00:52,640 --> 00:00:54,640 Speaker 1: I'm doing, but we just wing it. But today I'm 18 00:00:54,640 --> 00:00:57,320 Speaker 1: going to share with you some of the more surprising 19 00:00:57,400 --> 00:01:00,639 Speaker 1: things that I learn, especially in my early days, and 20 00:01:00,800 --> 00:01:08,920 Speaker 1: things that I guess others wouldn't really think about. I'm 21 00:01:08,959 --> 00:01:11,839 Speaker 1: taking you back to when I very first started FATE. 22 00:01:11,920 --> 00:01:14,160 Speaker 1: A lot of these are things that I learned early on, 23 00:01:14,840 --> 00:01:17,600 Speaker 1: and I guess all of these things were a bit 24 00:01:17,600 --> 00:01:19,600 Speaker 1: of a slap in the face in those early days, 25 00:01:19,840 --> 00:01:22,120 Speaker 1: but obviously now they're things that I'm completely fine with. 26 00:01:22,200 --> 00:01:26,000 Speaker 1: So the first one is when it comes to employing people, 27 00:01:26,040 --> 00:01:28,320 Speaker 1: and as you all know, that is really scary. I've 28 00:01:28,360 --> 00:01:30,520 Speaker 1: spoke about it before. It's really scary, especially when you're 29 00:01:30,520 --> 00:01:33,440 Speaker 1: first starting out. You've just come from working full time 30 00:01:33,520 --> 00:01:35,480 Speaker 1: jobs and getting a pay slip yourself. You're all of 31 00:01:35,520 --> 00:01:38,280 Speaker 1: a sudden self employed, and then you're also going to 32 00:01:38,319 --> 00:01:41,160 Speaker 1: become someone's boss. So I would say the first thing, 33 00:01:41,680 --> 00:01:45,640 Speaker 1: paying super annuation and leave so you're sick leave and 34 00:01:45,680 --> 00:01:49,600 Speaker 1: your annual leave to your staff. When I first started FATE, 35 00:01:49,800 --> 00:01:53,320 Speaker 1: I had obviously only ever worked for myself and then 36 00:01:53,360 --> 00:01:55,720 Speaker 1: also for other people, and I guess I'd come off 37 00:01:55,720 --> 00:01:58,360 Speaker 1: the back of working full time jobs. And when you 38 00:01:58,400 --> 00:02:00,000 Speaker 1: work a full time job, you know you get your 39 00:02:00,040 --> 00:02:04,080 Speaker 1: pay slip every week or every month. In your situation, Zander, however, 40 00:02:04,120 --> 00:02:07,240 Speaker 1: often you're getting your payslips. And I'd worked multiple full 41 00:02:07,280 --> 00:02:09,920 Speaker 1: time jobs and you just never really thought about it. 42 00:02:09,960 --> 00:02:12,040 Speaker 1: You know, you would get your pay slip, you'd look 43 00:02:12,040 --> 00:02:14,280 Speaker 1: at all the hours you did and what you got paid, 44 00:02:14,560 --> 00:02:16,840 Speaker 1: and then you would see in there, you know, super, 45 00:02:17,280 --> 00:02:19,320 Speaker 1: and you'd just be like, oh, yeah, Super, however much 46 00:02:19,360 --> 00:02:21,280 Speaker 1: that is on the pay slip and then maybe let's 47 00:02:21,280 --> 00:02:22,799 Speaker 1: say I had a sick day that week as well, 48 00:02:22,840 --> 00:02:25,080 Speaker 1: and then you would see your personal leave. When you're 49 00:02:25,120 --> 00:02:27,359 Speaker 1: an employee, you look at your payslip and you don't 50 00:02:27,400 --> 00:02:29,640 Speaker 1: think anything of it. You just think, yep, that's my pay. 51 00:02:30,000 --> 00:02:32,320 Speaker 1: And I think one of the things that really took 52 00:02:32,360 --> 00:02:35,679 Speaker 1: a bit of getting used to, especially when I very 53 00:02:35,720 --> 00:02:38,560 Speaker 1: first started Fate and I was, you know, I had 54 00:02:38,560 --> 00:02:40,840 Speaker 1: my first employee and I was doing her pay roll 55 00:02:40,960 --> 00:02:42,840 Speaker 1: like that in itself was something that I needed to 56 00:02:42,840 --> 00:02:47,080 Speaker 1: get used to, but it was the fact that we 57 00:02:47,320 --> 00:02:53,000 Speaker 1: as employers have to pay super annuation additional to people's pay. 58 00:02:53,080 --> 00:02:55,440 Speaker 1: You know, when you sign someone up to come and 59 00:02:55,440 --> 00:02:56,960 Speaker 1: work for you, you obviously know what you're going to 60 00:02:57,000 --> 00:03:00,639 Speaker 1: be paying them, but then they're leave entitlement and super 61 00:03:00,840 --> 00:03:04,800 Speaker 1: is something additional that you have to pay. And I 62 00:03:04,800 --> 00:03:07,200 Speaker 1: don't want people to get my words twisted. I feel 63 00:03:07,240 --> 00:03:09,120 Speaker 1: like on the internet some people can get things twisted 64 00:03:09,160 --> 00:03:12,080 Speaker 1: and say she hates paying super like, no, I don't. 65 00:03:12,120 --> 00:03:13,960 Speaker 1: I understand that this is what we have to pay. 66 00:03:14,200 --> 00:03:15,799 Speaker 1: But it just took me a little while to get 67 00:03:15,880 --> 00:03:18,280 Speaker 1: used to that, and it made me realize, oh shit, 68 00:03:18,600 --> 00:03:21,720 Speaker 1: like this is something extra that our employers pay to us. 69 00:03:21,720 --> 00:03:24,600 Speaker 1: And it's not just something that I don't know. I 70 00:03:24,639 --> 00:03:27,320 Speaker 1: can't even explain it. But just looking at those pacelips 71 00:03:27,360 --> 00:03:29,120 Speaker 1: for all those years and seeing SUPER on there, I 72 00:03:29,120 --> 00:03:30,960 Speaker 1: thought nothing of it. I was like, yeah, that's my Super. 73 00:03:31,280 --> 00:03:33,560 Speaker 1: But then being on the other end and having to 74 00:03:33,639 --> 00:03:36,440 Speaker 1: pay that Super, it kind of took me by surprise, 75 00:03:36,600 --> 00:03:40,800 Speaker 1: especially because back then you paid Super every three months 76 00:03:40,800 --> 00:03:44,280 Speaker 1: to your employees. So as I grew my team and 77 00:03:44,320 --> 00:03:47,000 Speaker 1: got more and more employees, I would get that like 78 00:03:47,080 --> 00:03:49,480 Speaker 1: notification every three months. And when I started FAATE, I 79 00:03:49,480 --> 00:03:51,720 Speaker 1: was doing all the pay run and everything myself, and 80 00:03:51,800 --> 00:03:54,760 Speaker 1: so every three months I'd be getting this bill that 81 00:03:54,800 --> 00:03:57,360 Speaker 1: I essentially had to pay to all of my staff. 82 00:03:57,400 --> 00:03:59,400 Speaker 1: And it was just something that took me a little 83 00:03:59,400 --> 00:04:01,600 Speaker 1: bit to get used to. It's all right, every three months, 84 00:04:01,640 --> 00:04:04,840 Speaker 1: I'm going to be, you know, having this large sum 85 00:04:04,880 --> 00:04:06,800 Speaker 1: and because it's three months worth, and if you've got 86 00:04:06,800 --> 00:04:08,920 Speaker 1: a lot of employees, it just took me a little 87 00:04:08,920 --> 00:04:11,000 Speaker 1: bit of getting used to going holy shit, like this 88 00:04:11,040 --> 00:04:13,320 Speaker 1: is a part of business that I am committing to 89 00:04:13,360 --> 00:04:16,719 Speaker 1: when I'm hiring people. And same goes for when someone 90 00:04:16,720 --> 00:04:18,000 Speaker 1: has a sick day or if they have it and 91 00:04:18,040 --> 00:04:20,479 Speaker 1: you'll leave day. Yes, everyone's entitled to all they leave, 92 00:04:20,600 --> 00:04:25,040 Speaker 1: that's the whole point. But from a solo employer's side, 93 00:04:25,080 --> 00:04:28,479 Speaker 1: it was just really, I guess interesting to experience like 94 00:04:28,560 --> 00:04:30,520 Speaker 1: this person has had a day off for whatever reason, 95 00:04:30,760 --> 00:04:32,560 Speaker 1: but I'm going to pay them for that. It was 96 00:04:32,600 --> 00:04:34,200 Speaker 1: like more of a mental thing for me, and it's 97 00:04:34,240 --> 00:04:35,840 Speaker 1: just something that took me a little while to get 98 00:04:35,920 --> 00:04:36,200 Speaker 1: used to. 99 00:04:36,440 --> 00:04:42,760 Speaker 2: Hello, it's Xander. Question. When you offer employment to people 100 00:04:42,839 --> 00:04:43,839 Speaker 2: who apply to work to. 101 00:04:43,839 --> 00:04:48,279 Speaker 3: Fate, when you offer them their hourly rate, because you 102 00:04:48,320 --> 00:04:52,320 Speaker 3: pay by hour, yes, do you tell them what they're 103 00:04:52,360 --> 00:04:53,080 Speaker 3: like year? 104 00:04:53,200 --> 00:04:54,000 Speaker 2: Some would be. 105 00:04:54,240 --> 00:04:56,320 Speaker 1: Yeah, I spelled that out for them, especially. I know 106 00:04:56,360 --> 00:04:58,080 Speaker 1: we spoke about this already on the pod if you 107 00:04:58,120 --> 00:05:00,480 Speaker 1: haven't listened to that episode. At Fate we pay everyone 108 00:05:00,520 --> 00:05:02,680 Speaker 1: by the hour, but because a lot of people maybe 109 00:05:02,760 --> 00:05:05,680 Speaker 1: have come from you know, working on a salary, we 110 00:05:05,760 --> 00:05:07,320 Speaker 1: will spell it out to them. So you're on this 111 00:05:07,360 --> 00:05:08,960 Speaker 1: per hour, but it's this much per year. 112 00:05:09,080 --> 00:05:14,279 Speaker 3: And when you say what their year some is is 113 00:05:14,320 --> 00:05:15,640 Speaker 3: that with super included? 114 00:05:15,960 --> 00:05:18,200 Speaker 2: Or do you then say plus super? 115 00:05:18,480 --> 00:05:18,960 Speaker 1: Yeah? Cool? 116 00:05:18,960 --> 00:05:22,440 Speaker 3: Because sometimes sometimes employeers will be like, this is your 117 00:05:22,480 --> 00:05:24,600 Speaker 3: salary and this includes super, and then it's up to 118 00:05:24,640 --> 00:05:25,600 Speaker 3: the employee. 119 00:05:25,200 --> 00:05:27,720 Speaker 2: To then like work out, Okay, so what am I 120 00:05:27,760 --> 00:05:28,520 Speaker 2: actually being paid? 121 00:05:28,800 --> 00:05:31,840 Speaker 1: No, so our super is on top of that, which 122 00:05:31,880 --> 00:05:33,920 Speaker 1: I believe is what eleven point five percent. 123 00:05:33,839 --> 00:05:35,280 Speaker 2: Or something I think about. I think it was I 124 00:05:35,320 --> 00:05:36,600 Speaker 2: think what eleven point nine? 125 00:05:36,960 --> 00:05:39,200 Speaker 1: Yeah, making sure when I started fade, it was like 126 00:05:39,360 --> 00:05:40,880 Speaker 1: nine or nine point five, so. 127 00:05:40,880 --> 00:05:42,719 Speaker 2: That's maybe now it's gone to eleven. 128 00:05:43,120 --> 00:05:45,640 Speaker 1: Yeah. So no, our super is on top of whatever 129 00:05:45,640 --> 00:05:47,839 Speaker 1: they're getting paid. And that's something to be mindful of 130 00:05:47,839 --> 00:05:49,719 Speaker 1: as well. When you are starting a business and you 131 00:05:49,800 --> 00:05:53,520 Speaker 1: are going to employee people, remember that whatever wages you're 132 00:05:53,560 --> 00:05:55,120 Speaker 1: paying out to your staff, you're going to pay an 133 00:05:55,120 --> 00:05:58,080 Speaker 1: extra eleven point something percent on top of that if 134 00:05:58,080 --> 00:06:00,240 Speaker 1: you choose to structure the business that way. But it's 135 00:06:00,279 --> 00:06:03,360 Speaker 1: just one of those I guess, hidden little costs. It's 136 00:06:03,400 --> 00:06:05,640 Speaker 1: not hidden, it's obvious, but it's just one of those 137 00:06:05,680 --> 00:06:07,960 Speaker 1: extra costs that you have to factor in when you 138 00:06:08,080 --> 00:06:10,359 Speaker 1: are in business and you're going to be employing people, 139 00:06:10,400 --> 00:06:12,400 Speaker 1: and you've got to remember as well, the more and 140 00:06:12,440 --> 00:06:15,359 Speaker 1: more people that you hire, that eleven point five or 141 00:06:15,360 --> 00:06:17,800 Speaker 1: whatever it is, percent becomes bigger and bigger and bigger 142 00:06:17,920 --> 00:06:19,560 Speaker 1: because it's for every single employee. 143 00:06:19,720 --> 00:06:22,880 Speaker 2: And do you budget that separately to the wages that 144 00:06:22,920 --> 00:06:23,280 Speaker 2: you pay? 145 00:06:23,560 --> 00:06:27,560 Speaker 1: No, not so much. Now. It kind of just all. 146 00:06:27,480 --> 00:06:30,240 Speaker 2: You're just like, cool, we have to pay pay this, 147 00:06:30,400 --> 00:06:33,080 Speaker 2: so let's just budget for this anyway. Yeah, as they're pay. 148 00:06:33,080 --> 00:06:34,880 Speaker 1: Yeah, and I think now because we used to do 149 00:06:34,920 --> 00:06:36,720 Speaker 1: super every three months, but I'm pretty sure now it 150 00:06:36,760 --> 00:06:41,080 Speaker 1: might even be monthly, which is less of a hit. Yeah, 151 00:06:41,160 --> 00:06:43,360 Speaker 1: you know, because if you've got sixty something employees. 152 00:06:43,360 --> 00:06:45,559 Speaker 2: The electricity bill comes in, you're like, oh damn. Yeah. 153 00:06:45,600 --> 00:06:47,880 Speaker 1: So I don't know Aj does all this now because 154 00:06:47,880 --> 00:06:50,640 Speaker 1: he took the payroll off me a little while ago, 155 00:06:50,880 --> 00:06:52,920 Speaker 1: but yeah, I'm pretty sure he does it monthly now 156 00:06:53,000 --> 00:06:55,080 Speaker 1: because when it used to be, you know, every three 157 00:06:55,120 --> 00:06:57,480 Speaker 1: months and we've got fifty employees, it was like a 158 00:06:57,560 --> 00:06:59,520 Speaker 1: huge amount and then you're like, oh shit, and you've 159 00:06:59,520 --> 00:07:02,160 Speaker 1: got to pay it all at once. But especially if 160 00:07:02,160 --> 00:07:04,880 Speaker 1: you are starting out in business, put money aside for 161 00:07:04,920 --> 00:07:07,400 Speaker 1: that because it'll it'll come out of nowhere, and you 162 00:07:07,480 --> 00:07:10,120 Speaker 1: might owe you know, ten thousand dollars or fifteen thousand 163 00:07:10,120 --> 00:07:11,840 Speaker 1: dollars or twenty thousand dollars. I don't even want to 164 00:07:11,840 --> 00:07:14,360 Speaker 1: know how much our SUPER payments are now. But it's 165 00:07:14,400 --> 00:07:16,120 Speaker 1: just one of those little things that took me a 166 00:07:16,160 --> 00:07:19,040 Speaker 1: little bit of getting used to. And it just kind 167 00:07:19,040 --> 00:07:21,040 Speaker 1: of opened my eyes because you know, when I was 168 00:07:21,080 --> 00:07:23,840 Speaker 1: an employee for all of my life, I never thought 169 00:07:23,840 --> 00:07:25,720 Speaker 1: about super in that way. I was just like, yeah, 170 00:07:25,720 --> 00:07:33,040 Speaker 1: that's my SUPER, but your employer pays it. This kind 171 00:07:33,040 --> 00:07:35,000 Speaker 1: of leads me onto the next thing that took me 172 00:07:35,000 --> 00:07:37,160 Speaker 1: by surprise. I don't know how to structure this or 173 00:07:37,240 --> 00:07:38,680 Speaker 1: word it exactly. I don't know if these are things 174 00:07:38,720 --> 00:07:40,600 Speaker 1: that took me by surprise or things that took me 175 00:07:40,640 --> 00:07:42,800 Speaker 1: a bit of getting used to. But the next one 176 00:07:43,360 --> 00:07:48,080 Speaker 1: was tax in general. I still like, I understand tax, 177 00:07:48,120 --> 00:07:52,160 Speaker 1: but I still don't. And again, going thinking back to 178 00:07:52,200 --> 00:07:54,880 Speaker 1: when I was an employee and I'd see that pay 179 00:07:54,920 --> 00:07:56,920 Speaker 1: slip and I'd see the tax was already worked out 180 00:07:56,920 --> 00:07:59,760 Speaker 1: for me and taken out, you know, I never thought 181 00:07:59,760 --> 00:08:02,560 Speaker 1: of it. And so going into business, and another one 182 00:08:02,560 --> 00:08:05,160 Speaker 1: of my points in this is just how expensive everything is. 183 00:08:05,920 --> 00:08:08,640 Speaker 1: So tax and how expensive everything is kind of falls 184 00:08:08,680 --> 00:08:13,280 Speaker 1: into the same category. Tax when you're in a business 185 00:08:13,440 --> 00:08:16,080 Speaker 1: is just insane. And from what I've learned over the 186 00:08:16,160 --> 00:08:18,920 Speaker 1: years is the bigger your business grows and the more 187 00:08:18,920 --> 00:08:21,840 Speaker 1: successful you become, which is amazing, the higher your tax 188 00:08:21,880 --> 00:08:25,680 Speaker 1: bill is going to become and you cannot escape it. 189 00:08:26,200 --> 00:08:28,160 Speaker 1: I see so many people say, oh, well, that's a 190 00:08:28,240 --> 00:08:30,680 Speaker 1: tax right off, and I'm like, do you even understand 191 00:08:31,040 --> 00:08:33,880 Speaker 1: how that works? You know, if you buy a new car, 192 00:08:34,000 --> 00:08:35,920 Speaker 1: people go, oh, but that's tax right off. What you 193 00:08:35,920 --> 00:08:37,880 Speaker 1: think you just get it for free. But if you 194 00:08:37,880 --> 00:08:40,520 Speaker 1: buy a one hundred thousand dollar car through the business, 195 00:08:40,840 --> 00:08:43,200 Speaker 1: you still pay the one hundred thousand dollars. And I 196 00:08:43,200 --> 00:08:45,480 Speaker 1: think a lot of people get that twisted and think, oh, 197 00:08:45,559 --> 00:08:47,400 Speaker 1: tax right off. That means she's going to get it 198 00:08:47,440 --> 00:08:49,000 Speaker 1: all back in tax. But that's not how it works 199 00:08:49,040 --> 00:08:52,240 Speaker 1: at all. Like, you still absolutely pay that one hundred 200 00:08:52,280 --> 00:08:54,600 Speaker 1: thousand dollars. You part ways without one hundred thousand dollars 201 00:08:54,679 --> 00:08:57,960 Speaker 1: for that car. Tax is an absolute killer. As we 202 00:08:58,040 --> 00:09:00,280 Speaker 1: are all aware, it doesn't matter if you're a business 203 00:09:00,400 --> 00:09:03,960 Speaker 1: or a employee a single person. I was going to say, 204 00:09:04,480 --> 00:09:07,280 Speaker 1: it's just one of those things that slaps you in 205 00:09:07,280 --> 00:09:09,679 Speaker 1: the face every time. And when you're a business, every 206 00:09:09,760 --> 00:09:12,160 Speaker 1: quarter you get a bass bill. Again. I don't know 207 00:09:12,160 --> 00:09:14,959 Speaker 1: if we're doing that every month now or something. Anyway, 208 00:09:15,080 --> 00:09:17,280 Speaker 1: it just feels like you can never really get ahead 209 00:09:17,320 --> 00:09:20,000 Speaker 1: a lot of the time in business because it gets 210 00:09:20,040 --> 00:09:22,800 Speaker 1: ahead and you're like amazing, and then boom, your super's 211 00:09:22,840 --> 00:09:25,240 Speaker 1: jew and your bass is due and then you're up 212 00:09:25,280 --> 00:09:29,400 Speaker 1: for you know, so much money. So that was another 213 00:09:29,440 --> 00:09:31,439 Speaker 1: thing that just took me a little getting used to, 214 00:09:31,600 --> 00:09:34,240 Speaker 1: was just how many bills you're getting from the government. 215 00:09:34,679 --> 00:09:39,120 Speaker 3: Question when you started fate, were you solely doing and 216 00:09:39,200 --> 00:09:42,120 Speaker 3: I'm talking when you had maybe like four employees, were 217 00:09:42,120 --> 00:09:44,480 Speaker 3: you doing the finance of the payroll yourself? 218 00:09:44,640 --> 00:09:44,880 Speaker 2: Yes? 219 00:09:45,040 --> 00:09:47,880 Speaker 3: How did you find that? Like get starting that? Was 220 00:09:47,920 --> 00:09:52,319 Speaker 3: that a big kind of like learning for you. 221 00:09:52,200 --> 00:09:55,120 Speaker 1: To get your head around that software now that makes 222 00:09:55,120 --> 00:09:58,880 Speaker 1: it pretty easy. And obviously it was great that we 223 00:09:58,960 --> 00:10:01,480 Speaker 1: started with one in pla ployee, so I learned doing 224 00:10:01,520 --> 00:10:04,400 Speaker 1: one employees pay and then you just add more kind 225 00:10:04,400 --> 00:10:07,040 Speaker 1: of thing and all the software out there now does 226 00:10:07,120 --> 00:10:08,319 Speaker 1: make it a lot easier. 227 00:10:08,400 --> 00:10:11,880 Speaker 3: Any recommendations for people who are starting business who are 228 00:10:12,000 --> 00:10:15,920 Speaker 3: looking to hire employees, is it certain like what's the 229 00:10:15,960 --> 00:10:17,240 Speaker 3: software that they could be using. 230 00:10:17,720 --> 00:10:20,640 Speaker 1: I mean, there's a billion softwares out there. I'd say 231 00:10:20,679 --> 00:10:23,520 Speaker 1: definitely use one from the beginning. Don't just transferring your 232 00:10:23,520 --> 00:10:26,640 Speaker 1: staff money or whatever. I just can't imagine that would 233 00:10:26,640 --> 00:10:30,160 Speaker 1: get messy. But my two recommendations would definitely be zero 234 00:10:30,640 --> 00:10:35,760 Speaker 1: like x Ero and myob they're the two top dogs. 235 00:10:36,200 --> 00:10:37,920 Speaker 1: The next one is more of a mental one, and 236 00:10:38,000 --> 00:10:41,040 Speaker 1: it's the fact that at any given point in time, 237 00:10:41,160 --> 00:10:44,360 Speaker 1: there is never not going to be something going wrong 238 00:10:44,640 --> 00:10:48,120 Speaker 1: in your business. There is never going to be a 239 00:10:48,160 --> 00:10:52,320 Speaker 1: point where everything is running one hundred percent smoothly. And 240 00:10:52,400 --> 00:10:56,040 Speaker 1: if you don't deal well with I don't want to 241 00:10:56,120 --> 00:10:58,839 Speaker 1: use the word drama. If you don't deal well with 242 00:10:59,200 --> 00:11:01,960 Speaker 1: stress or some going wrong or things feeling out of 243 00:11:02,000 --> 00:11:05,400 Speaker 1: your control, business will be the biggest kick in the 244 00:11:05,440 --> 00:11:08,680 Speaker 1: guts for you if you decide to go on this journey, 245 00:11:08,720 --> 00:11:12,600 Speaker 1: because at no point is there not some kind of 246 00:11:12,679 --> 00:11:18,160 Speaker 1: problem happening. It could be a logistical problem, it could 247 00:11:18,200 --> 00:11:22,440 Speaker 1: be a people problem. I've found, especially since having more 248 00:11:22,480 --> 00:11:26,400 Speaker 1: and more staff, there's never not one small conflict happening. 249 00:11:26,480 --> 00:11:29,200 Speaker 1: Now I'm not saying terrible things are happening all the time, 250 00:11:29,440 --> 00:11:32,200 Speaker 1: but it could be more so one week, someone's just 251 00:11:32,200 --> 00:11:35,439 Speaker 1: maybe upset by something that someone else said. Two people 252 00:11:35,480 --> 00:11:38,080 Speaker 1: aren't getting along. I find a lot of problems do 253 00:11:38,200 --> 00:11:41,600 Speaker 1: come from people because everyone's just so different. And that's 254 00:11:41,679 --> 00:11:44,880 Speaker 1: just a huge thing that I've learned is nothing is 255 00:11:44,960 --> 00:11:47,400 Speaker 1: ever going to be one hundred percent smooth sailing and 256 00:11:47,440 --> 00:11:50,840 Speaker 1: everyone's happy and ladi dadi da. It's almost like you 257 00:11:50,920 --> 00:11:53,960 Speaker 1: have to be accepting of the fact that something is 258 00:11:54,040 --> 00:11:57,200 Speaker 1: always going to be going wrong, And I think it's 259 00:11:57,240 --> 00:12:00,560 Speaker 1: better to accept that and embrace it rather than striving 260 00:12:00,600 --> 00:12:03,840 Speaker 1: for perfection and everyone being a million percent happy. So yeah, 261 00:12:03,880 --> 00:12:05,400 Speaker 1: that's been a huge one that I've learned over the 262 00:12:05,480 --> 00:12:08,520 Speaker 1: years is nothing is ever just going to be running 263 00:12:08,520 --> 00:12:11,200 Speaker 1: one hundred percent smoothly. But in saying that, if things 264 00:12:11,280 --> 00:12:14,800 Speaker 1: are going wrong, you can't let that stop you from 265 00:12:14,840 --> 00:12:18,920 Speaker 1: still enjoying the process. Even if there are some staffing 266 00:12:18,920 --> 00:12:22,679 Speaker 1: issues happening, or two employees have said something to one 267 00:12:22,679 --> 00:12:25,400 Speaker 1: another that's upset them, Like, those tiny little things are 268 00:12:25,440 --> 00:12:27,640 Speaker 1: always going to happen. But I guess for me as 269 00:12:27,679 --> 00:12:29,680 Speaker 1: the owner, yes, I'm going to care about that and 270 00:12:29,679 --> 00:12:31,760 Speaker 1: we're going to fix that, but I still have to 271 00:12:31,840 --> 00:12:34,839 Speaker 1: continue focusing on the big picture, and I can't let 272 00:12:35,160 --> 00:12:37,760 Speaker 1: all those little things that are happening, the little fires 273 00:12:37,760 --> 00:12:41,560 Speaker 1: that are happening, get in my way of I guess 274 00:12:42,160 --> 00:12:46,600 Speaker 1: moving the business forward. The next one is a simple one, 275 00:12:46,760 --> 00:12:51,400 Speaker 1: but it's just how long everything takes, especially in business. 276 00:12:51,720 --> 00:12:53,520 Speaker 1: If you want to make something happen, you've got to 277 00:12:53,559 --> 00:12:55,920 Speaker 1: give it time and then even more time on top 278 00:12:55,960 --> 00:12:58,680 Speaker 1: of that. And I think when you are working towards 279 00:12:58,720 --> 00:13:01,920 Speaker 1: a goal, you can get really impatient and you can 280 00:13:01,960 --> 00:13:04,800 Speaker 1: want things to happen tomorrow, But in business you have 281 00:13:04,840 --> 00:13:08,840 Speaker 1: to be so bloody patient. Especially for us working in fashion, 282 00:13:09,240 --> 00:13:12,160 Speaker 1: you know, we've got our community asking us to come 283 00:13:12,160 --> 00:13:15,000 Speaker 1: out with all different things all the time. Can you 284 00:13:15,000 --> 00:13:17,840 Speaker 1: come out with this? Can you come out with nurse scrubs? 285 00:13:17,920 --> 00:13:20,840 Speaker 1: Can you come out with a bridal range? And I 286 00:13:20,840 --> 00:13:23,160 Speaker 1: think we live in this world where you know, everyone 287 00:13:23,240 --> 00:13:28,880 Speaker 1: wants everything right now, and it's really tricky to manage 288 00:13:28,880 --> 00:13:32,120 Speaker 1: that demand from your community when you know just how 289 00:13:32,160 --> 00:13:35,400 Speaker 1: long everything takes. If we want to create a new 290 00:13:35,440 --> 00:13:37,719 Speaker 1: item at fate, for example, let's say I want to 291 00:13:37,760 --> 00:13:40,080 Speaker 1: come out with a bridal range. Let's say give me 292 00:13:40,160 --> 00:13:42,760 Speaker 1: a year, like that's how long it's going to take 293 00:13:43,000 --> 00:13:45,040 Speaker 1: our lip oils that we've been working on. It's now 294 00:13:45,120 --> 00:13:48,600 Speaker 1: been two years. Whereas I think when you are an 295 00:13:48,760 --> 00:13:52,559 Speaker 1: entrepreneur and you do have that fiery kind of personality, 296 00:13:52,640 --> 00:13:55,600 Speaker 1: you want things to happen really quickly. But I have 297 00:13:55,800 --> 00:13:58,640 Speaker 1: learned over the years that all good things take time. 298 00:13:58,720 --> 00:14:00,720 Speaker 1: I know that's a really like cliche saying, but it's 299 00:14:01,000 --> 00:14:03,720 Speaker 1: so true. And I posted a video about our lip 300 00:14:03,720 --> 00:14:07,679 Speaker 1: oil's the other day and someone commented on TikTok and said, 301 00:14:08,480 --> 00:14:11,000 Speaker 1: how did it take two years to design a tube? 302 00:14:11,040 --> 00:14:13,640 Speaker 1: And I'm like, I know, I get it. 303 00:14:13,679 --> 00:14:14,760 Speaker 2: Let's do an episode on it. 304 00:14:15,960 --> 00:14:21,600 Speaker 1: I get it. You'd think that things happened really quickly, 305 00:14:22,120 --> 00:14:24,640 Speaker 1: but they don't, and you've got to work so far 306 00:14:24,680 --> 00:14:26,960 Speaker 1: ahead of yourself. At Fate, we are coming out with 307 00:14:27,080 --> 00:14:30,040 Speaker 1: new styles every single month, but the styles that we're 308 00:14:30,080 --> 00:14:33,840 Speaker 1: coming out with today we placed an order four, five 309 00:14:33,920 --> 00:14:36,720 Speaker 1: or six months ago and we designed seven or eight 310 00:14:36,760 --> 00:14:39,480 Speaker 1: months ago. So yeah, you've got to be really organized 311 00:14:39,480 --> 00:14:42,080 Speaker 1: and also really patient at the same time. The next 312 00:14:42,120 --> 00:14:45,160 Speaker 1: one I actually asked AJ last night. I told him 313 00:14:45,160 --> 00:14:47,040 Speaker 1: that I was doing this episode, and I said, what 314 00:14:47,080 --> 00:14:50,040 Speaker 1: are some things that you have learned being in business 315 00:14:50,080 --> 00:14:52,760 Speaker 1: with me? And his was, you can't just work for 316 00:14:52,840 --> 00:14:56,280 Speaker 1: eight hours. Just straight up, you can't just work for 317 00:14:56,320 --> 00:14:59,440 Speaker 1: eight hours. I think a lot of people perhaps might 318 00:14:59,520 --> 00:15:02,960 Speaker 1: go into business, you know, maybe they're coming from working 319 00:15:03,040 --> 00:15:05,720 Speaker 1: in other jobs and they absolutely hate it. And I've 320 00:15:05,720 --> 00:15:07,920 Speaker 1: heard people say like, I just want to work for myself. 321 00:15:07,960 --> 00:15:09,960 Speaker 1: I want to set my own hours. I want to 322 00:15:10,000 --> 00:15:11,600 Speaker 1: have my freedom. I want to be able to just 323 00:15:11,800 --> 00:15:13,400 Speaker 1: put my feed up, I want to be able to 324 00:15:13,400 --> 00:15:16,600 Speaker 1: go on holidays and just you know, make my own schedule. 325 00:15:16,800 --> 00:15:19,520 Speaker 1: And Whilst that may be the reality for some business 326 00:15:19,600 --> 00:15:21,880 Speaker 1: owners and maybe some people have set themselves up so 327 00:15:21,920 --> 00:15:24,680 Speaker 1: that they can be super flexible and only work half 328 00:15:24,760 --> 00:15:27,200 Speaker 1: the time, I think the reality of it is you're 329 00:15:27,240 --> 00:15:29,360 Speaker 1: going to work harder than you ever have in your 330 00:15:29,760 --> 00:15:35,000 Speaker 1: entire life. And truthfully, our office and warehouse hours are 331 00:15:35,000 --> 00:15:36,680 Speaker 1: eight till four. Do you want to know when I 332 00:15:36,720 --> 00:15:40,000 Speaker 1: get most of my work done at night? That is 333 00:15:40,080 --> 00:15:44,280 Speaker 1: where I get my work done at night, because I 334 00:15:44,280 --> 00:15:48,000 Speaker 1: guess when everyone's on the clock during the day, I'm 335 00:15:48,160 --> 00:15:52,440 Speaker 1: worrying about them, I'm working with them, and you know, 336 00:15:52,560 --> 00:15:54,880 Speaker 1: worrying about what they're doing in their day to day. 337 00:15:55,200 --> 00:15:57,040 Speaker 1: It's when they finish at four and I know that 338 00:15:57,080 --> 00:15:59,720 Speaker 1: I'm not going to talk to them anymore. Why did 339 00:15:59,720 --> 00:16:02,240 Speaker 1: I just rhyme? That's when I know I can go 340 00:16:02,320 --> 00:16:05,560 Speaker 1: home and rip into doing that important stuff that I 341 00:16:05,560 --> 00:16:06,400 Speaker 1: really want to get done. 342 00:16:07,240 --> 00:16:10,480 Speaker 2: What kind of things do you work on once the 343 00:16:10,520 --> 00:16:12,800 Speaker 2: working days finish and you have time to sit down. 344 00:16:13,120 --> 00:16:16,760 Speaker 1: Yourself everything and anything. The main things would be writing 345 00:16:16,760 --> 00:16:20,880 Speaker 1: our stock orders and trying on our samples. I sample 346 00:16:20,920 --> 00:16:25,480 Speaker 1: everything off myself and I sometimes try them on at 347 00:16:25,520 --> 00:16:28,480 Speaker 1: work in the day, but when I'm at the office 348 00:16:28,560 --> 00:16:31,160 Speaker 1: or at the warehouse, it's like I'm a magnet and 349 00:16:31,200 --> 00:16:34,560 Speaker 1: everyone's like hey, Britritt, hay, brit all day long. So 350 00:16:34,680 --> 00:16:36,240 Speaker 1: if I'm going to be going and sitting in our 351 00:16:36,280 --> 00:16:38,080 Speaker 1: office or the warehouse for the day, I know that 352 00:16:38,240 --> 00:16:40,760 Speaker 1: anything I actually want to concentrate on I cannot do. 353 00:16:41,360 --> 00:16:43,760 Speaker 1: I cannot even if I put headphones on, It'll be 354 00:16:43,840 --> 00:16:46,880 Speaker 1: like tap on the shoulder every five minutes. So yeah, 355 00:16:46,920 --> 00:16:48,560 Speaker 1: the main things that I'm doing at home at night 356 00:16:48,680 --> 00:16:53,200 Speaker 1: definitely is our stock ordering, So writing up our stock 357 00:16:53,320 --> 00:16:56,160 Speaker 1: orders for new styles or restocks. That's a huge part 358 00:16:56,200 --> 00:16:59,920 Speaker 1: of my job. And trying on samples, taking photos, doing videos, 359 00:17:00,240 --> 00:17:04,960 Speaker 1: then chatting with our production team on resampling styles or 360 00:17:05,000 --> 00:17:07,239 Speaker 1: whatever it may be. And then I guess it's just 361 00:17:07,520 --> 00:17:10,280 Speaker 1: everything else as well. Writing out my podcast episodes, I 362 00:17:10,359 --> 00:17:12,719 Speaker 1: do that at night. This episode that I'm I mean, 363 00:17:12,760 --> 00:17:14,760 Speaker 1: I've just written in a note on my phone. I'm 364 00:17:14,760 --> 00:17:17,000 Speaker 1: pretty lucky when it comes to the pod. But I 365 00:17:17,040 --> 00:17:19,840 Speaker 1: do that at night, and a lot of the time, 366 00:17:19,880 --> 00:17:22,520 Speaker 1: I just do shit at night that's going to help 367 00:17:22,560 --> 00:17:25,440 Speaker 1: the team for the next day. And I'm really mindful 368 00:17:25,480 --> 00:17:28,840 Speaker 1: with that that I'm not overstepping any of our teams. 369 00:17:28,880 --> 00:17:30,800 Speaker 1: And i'd say the team that I'm obviously the most 370 00:17:30,840 --> 00:17:34,080 Speaker 1: involved in is our marketing team. So whether we've got 371 00:17:34,080 --> 00:17:36,520 Speaker 1: an activation coming up or a photo shoot coming up 372 00:17:36,520 --> 00:17:39,000 Speaker 1: and I know they're swamped, I'll just go in like 373 00:17:39,080 --> 00:17:42,000 Speaker 1: a bulldozer and you know, write out everything that they 374 00:17:42,040 --> 00:17:44,080 Speaker 1: need and send them emails at night, just be like, hey, 375 00:17:44,080 --> 00:17:46,720 Speaker 1: I've done this for you tomorrow. Sorry if I'm overstepping. 376 00:17:46,720 --> 00:17:48,520 Speaker 1: Theyre always like, no, thank you so much for doing this, 377 00:17:48,560 --> 00:17:50,280 Speaker 1: because then it gets them ahead for the next day. 378 00:17:50,680 --> 00:17:52,600 Speaker 1: So yeah, it's just a lot of ad mini stuff 379 00:17:52,720 --> 00:17:54,640 Speaker 1: and that's when I feel the most creative as well. 380 00:17:54,680 --> 00:17:57,520 Speaker 1: At night. Weirdly, that's when I get most of my 381 00:17:57,560 --> 00:17:59,640 Speaker 1: work done, and I love it like I love going 382 00:17:59,680 --> 00:18:02,199 Speaker 1: home and sitting on my laptop, putting the headphones on, 383 00:18:02,320 --> 00:18:03,960 Speaker 1: or just having the TV on in the background and 384 00:18:04,280 --> 00:18:11,040 Speaker 1: doing my thing. This is another good one that I've 385 00:18:11,040 --> 00:18:14,200 Speaker 1: thought about a lot, and it was kind of something 386 00:18:14,240 --> 00:18:18,119 Speaker 1: that I've learned over the years. In business, you cannot 387 00:18:18,200 --> 00:18:22,720 Speaker 1: trust anyone, but you have to trust everyone. You can't 388 00:18:22,720 --> 00:18:26,240 Speaker 1: trust anyone like you literally cannot trust anyone, but when 389 00:18:26,240 --> 00:18:28,840 Speaker 1: you're in business, you have no choice but to absolutely 390 00:18:28,880 --> 00:18:32,399 Speaker 1: one hundred and ten percent trust everyone a million percent 391 00:18:32,920 --> 00:18:34,879 Speaker 1: and just wait for them to prove you otherwise. 392 00:18:35,480 --> 00:18:37,000 Speaker 2: I was going to say, is it a trust until 393 00:18:37,040 --> 00:18:37,880 Speaker 2: you can't situation? 394 00:18:38,119 --> 00:18:42,160 Speaker 1: Yeah, I would say, And I've obviously learned a lot 395 00:18:42,480 --> 00:18:45,639 Speaker 1: through trusting people over the years. And again, if you 396 00:18:45,760 --> 00:18:47,880 Speaker 1: are one of those people that is like I don't 397 00:18:47,880 --> 00:18:51,600 Speaker 1: trust anyone, like I can't trust anyone doing anything, business 398 00:18:51,680 --> 00:18:54,080 Speaker 1: is not for you. Because if you're going to be 399 00:18:54,080 --> 00:18:56,520 Speaker 1: in business where you're hiring people and you need those 400 00:18:56,520 --> 00:18:59,520 Speaker 1: people to run your business day today, you have to 401 00:18:59,520 --> 00:19:01,560 Speaker 1: trust them with everything. And if you're a boss and 402 00:19:01,560 --> 00:19:04,879 Speaker 1: a business owner that has trust issues, that's going to 403 00:19:04,960 --> 00:19:08,199 Speaker 1: show to your employees. They're going to feel that you 404 00:19:08,240 --> 00:19:10,399 Speaker 1: don't trust them with anything, and then you're going to 405 00:19:10,440 --> 00:19:13,400 Speaker 1: micromanage them more, you know, look over their shoulder constantly. 406 00:19:13,800 --> 00:19:15,399 Speaker 1: But yeah, it's been one of the biggest lessons for 407 00:19:15,480 --> 00:19:17,760 Speaker 1: me is you've got to trust everyone, but also you 408 00:19:17,800 --> 00:19:20,760 Speaker 1: can't trust anyone, And it's just always that way. But 409 00:19:20,840 --> 00:19:22,919 Speaker 1: I always give everyone one hundred and ten percent of 410 00:19:22,920 --> 00:19:25,600 Speaker 1: my trust until I'm proven otherwise. And if I've never 411 00:19:25,640 --> 00:19:29,760 Speaker 1: proven otherwise, then how good is at the next one 412 00:19:30,000 --> 00:19:33,000 Speaker 1: was another one of ajs, and I completely agree with 413 00:19:33,080 --> 00:19:35,359 Speaker 1: him on this. A big lesson that we've learned over 414 00:19:35,359 --> 00:19:37,960 Speaker 1: the years and there still learning to this day is 415 00:19:38,000 --> 00:19:42,120 Speaker 1: there's always an easier way to do everything. Even if 416 00:19:42,160 --> 00:19:44,240 Speaker 1: you think you have got it all down to a 417 00:19:44,320 --> 00:19:47,679 Speaker 1: t and all of your systems are perfect and all 418 00:19:47,720 --> 00:19:49,679 Speaker 1: of your procedures are perfect. In the way that you 419 00:19:49,800 --> 00:19:52,280 Speaker 1: do everything is perfect and you've got a flow happening, 420 00:19:52,400 --> 00:19:54,440 Speaker 1: there's a better way to do it. And I think 421 00:19:54,480 --> 00:19:57,679 Speaker 1: as business owners we have to be open to adapting 422 00:19:57,760 --> 00:20:00,520 Speaker 1: and changing and thinking of new ways to do things. 423 00:20:00,800 --> 00:20:03,040 Speaker 1: Otherwise you'll get stuck in your ways. And I think 424 00:20:03,080 --> 00:20:06,400 Speaker 1: a lot of business owners and businesses in general are 425 00:20:06,480 --> 00:20:10,119 Speaker 1: stuck in their ways and I think it's so easy 426 00:20:10,160 --> 00:20:12,080 Speaker 1: to just get caught up in the way that you 427 00:20:12,160 --> 00:20:14,320 Speaker 1: do things. But I think that's when you would probably 428 00:20:14,359 --> 00:20:18,119 Speaker 1: see a lot of businesses fail, is if they don't 429 00:20:18,280 --> 00:20:21,919 Speaker 1: evolve and adapt and change the way that they do things. 430 00:20:22,160 --> 00:20:25,160 Speaker 1: And that's one thing that I'm huge on at FATE. 431 00:20:25,240 --> 00:20:27,920 Speaker 1: I feel as if though every week we are changing 432 00:20:27,960 --> 00:20:30,119 Speaker 1: the way we do something, and you've got to be 433 00:20:30,200 --> 00:20:34,080 Speaker 1: absolutely open to that and not have that mindset of no, 434 00:20:34,200 --> 00:20:36,520 Speaker 1: this is the way we've always done it, and that's 435 00:20:36,560 --> 00:20:37,920 Speaker 1: just the way that we're going to keep doing it. 436 00:20:38,119 --> 00:20:40,920 Speaker 1: On the back of that, there's an app for everything. 437 00:20:41,359 --> 00:20:43,639 Speaker 1: Doesn't matter. What you're thinking of that you want to 438 00:20:43,680 --> 00:20:46,600 Speaker 1: do in your business doesn't matter. There's an app for it. 439 00:20:46,640 --> 00:20:48,600 Speaker 1: Someone's already thought of it, and there's an app for it. 440 00:20:48,880 --> 00:20:51,199 Speaker 1: Search that app and download that app to make your 441 00:20:51,240 --> 00:20:54,360 Speaker 1: life easier. And if you'd actually like to know about 442 00:20:54,560 --> 00:20:57,960 Speaker 1: my favorite apps, it was a bonus episode, wasn't it. 443 00:20:58,040 --> 00:21:00,840 Speaker 1: There's a bonus episode in my fee of all my 444 00:21:00,880 --> 00:21:03,920 Speaker 1: favorite apps that you absolutely need to download. Not sponsored. 445 00:21:04,040 --> 00:21:05,960 Speaker 1: I'll happily be sponsored by any of those apps that 446 00:21:06,000 --> 00:21:08,080 Speaker 1: I mentioned, But go find that episode if you want 447 00:21:08,080 --> 00:21:10,240 Speaker 1: to hear all of the apps that we use every 448 00:21:10,280 --> 00:21:13,560 Speaker 1: single day to run Fate and my life. Essentially. The 449 00:21:13,560 --> 00:21:15,919 Speaker 1: next one is a big one that I have heard 450 00:21:16,000 --> 00:21:18,120 Speaker 1: a lot of people say over the years, and I've 451 00:21:18,119 --> 00:21:20,520 Speaker 1: seen quotes about it and everything, And it's got to 452 00:21:20,520 --> 00:21:23,480 Speaker 1: do with your friends and family. Your friends and family 453 00:21:24,160 --> 00:21:27,200 Speaker 1: will be interested in your business, but they'll never understand it, 454 00:21:27,280 --> 00:21:30,840 Speaker 1: and they won't be your number one customers. If you 455 00:21:30,920 --> 00:21:32,880 Speaker 1: are at the beginning of your journey, or if you're 456 00:21:32,880 --> 00:21:37,000 Speaker 1: interested in starting a business, think beyond your friends and 457 00:21:37,040 --> 00:21:40,640 Speaker 1: family being your customers. You're thinking way too small. If 458 00:21:40,680 --> 00:21:42,239 Speaker 1: you want to start a business and you know your 459 00:21:42,240 --> 00:21:43,919 Speaker 1: friends and family get to place in order with you 460 00:21:44,040 --> 00:21:47,520 Speaker 1: or support you, they will in the beginning. And again 461 00:21:47,600 --> 00:21:50,040 Speaker 1: like I've got a different family to everyone else, Like 462 00:21:50,080 --> 00:21:52,200 Speaker 1: someone else might have a business in their family might 463 00:21:52,200 --> 00:21:54,800 Speaker 1: be their number one customers. Who knows. But it's really 464 00:21:54,840 --> 00:21:58,119 Speaker 1: interesting being in business, and I guess being in my 465 00:21:58,240 --> 00:22:00,959 Speaker 1: business that I'm in and just interact acting with our 466 00:22:00,960 --> 00:22:04,239 Speaker 1: friends and family about it. I think no one in 467 00:22:04,680 --> 00:22:07,760 Speaker 1: our lives understands what AJ and I do. Not even 468 00:22:07,840 --> 00:22:11,360 Speaker 1: his parents like they know obviously what we do. They 469 00:22:11,440 --> 00:22:13,879 Speaker 1: know that we have retail stores and They know we 470 00:22:13,960 --> 00:22:16,679 Speaker 1: have a big warehouse and they know we ship orders, 471 00:22:17,000 --> 00:22:20,960 Speaker 1: but it's just so interesting at how much they don't 472 00:22:21,000 --> 00:22:25,960 Speaker 1: actually understand I guess the enormity of what we do. 473 00:22:26,240 --> 00:22:28,840 Speaker 1: And same goes for like obviously my nan is a 474 00:22:28,880 --> 00:22:32,160 Speaker 1: lot older and doesn't understand online shopping or anything like that, 475 00:22:32,560 --> 00:22:35,240 Speaker 1: but you know, she still asks me, how's your clothes going? 476 00:22:35,400 --> 00:22:38,879 Speaker 1: Like you know, it's so not what it is in 477 00:22:38,920 --> 00:22:41,359 Speaker 1: their minds. And the same you know for AJ's parents, 478 00:22:41,400 --> 00:22:44,080 Speaker 1: they know that we run this successful business, I don't 479 00:22:44,119 --> 00:22:46,359 Speaker 1: think they know how successful it is or how big 480 00:22:46,359 --> 00:22:49,600 Speaker 1: it is. And same for all of our friends. You know, 481 00:22:50,520 --> 00:22:52,480 Speaker 1: we'll catch up with them like how's everything going. We're 482 00:22:52,520 --> 00:22:54,800 Speaker 1: like good, and they obviously see what we post online, 483 00:22:55,520 --> 00:22:59,119 Speaker 1: but they don't really understand it. And that's just a 484 00:22:59,119 --> 00:23:03,080 Speaker 1: really interesting part of being in business. I think it 485 00:23:03,119 --> 00:23:06,320 Speaker 1: is just really important to think beyond your friends and 486 00:23:06,359 --> 00:23:09,800 Speaker 1: family when you are starting a business. Don't have that 487 00:23:09,840 --> 00:23:12,200 Speaker 1: mentality of that's going to be your customers. Think about 488 00:23:12,280 --> 00:23:15,240 Speaker 1: who your target audience is. Who is the person that 489 00:23:15,280 --> 00:23:17,080 Speaker 1: you want to be shopping with your business or coming 490 00:23:17,160 --> 00:23:19,320 Speaker 1: in for your services. Chances are it's not going to 491 00:23:19,320 --> 00:23:21,280 Speaker 1: be the people in your family, they're not going to 492 00:23:21,280 --> 00:23:27,040 Speaker 1: fit into that demographic. But yeah, I'd say that it's 493 00:23:27,080 --> 00:23:30,080 Speaker 1: surprising how much your friends and family aren't involved in 494 00:23:30,119 --> 00:23:31,720 Speaker 1: your business. And hey, I have had friends and family 495 00:23:31,720 --> 00:23:33,919 Speaker 1: involved in my business and it didn't work out, so 496 00:23:33,960 --> 00:23:38,040 Speaker 1: it's good to keep it separate. But additional to that, 497 00:23:38,560 --> 00:23:40,399 Speaker 1: not just the people that I've had in my business 498 00:23:40,400 --> 00:23:42,199 Speaker 1: that are friends and family, but just talking with your 499 00:23:42,200 --> 00:23:45,240 Speaker 1: friends and family. It's just so I keep saying the 500 00:23:45,280 --> 00:23:49,119 Speaker 1: word interesting. Everything is interesting to me, but just people 501 00:23:49,240 --> 00:23:53,760 Speaker 1: not quite understanding what it is that you're doing. It's 502 00:23:53,840 --> 00:23:59,760 Speaker 1: just always going to be that way. I've seen some 503 00:24:00,040 --> 00:24:02,520 Speaker 1: dos popping up on TikTok just in the last week 504 00:24:02,680 --> 00:24:06,640 Speaker 1: of friends getting together to do like a career party. 505 00:24:06,680 --> 00:24:07,680 Speaker 1: Have you seen this, Xander? 506 00:24:08,040 --> 00:24:08,479 Speaker 2: I have not. 507 00:24:08,840 --> 00:24:11,000 Speaker 1: Okay, so everyone's doing this trend right now where you 508 00:24:11,040 --> 00:24:13,479 Speaker 1: get together with your friends and it's like a drinking 509 00:24:13,560 --> 00:24:16,080 Speaker 1: night and you do it at someone's house, and up 510 00:24:16,080 --> 00:24:18,680 Speaker 1: on the TV you all do like a slide show 511 00:24:18,800 --> 00:24:22,200 Speaker 1: and presentation of actually what it is that you do 512 00:24:22,359 --> 00:24:25,720 Speaker 1: at work, even obviously for people that aren't in business, 513 00:24:26,080 --> 00:24:29,040 Speaker 1: because I guess none of us really know in depth 514 00:24:29,160 --> 00:24:32,320 Speaker 1: what our friends do at their jobs day to day, 515 00:24:32,520 --> 00:24:34,639 Speaker 1: Like we'll know our friend is a real estate agent, 516 00:24:34,720 --> 00:24:37,320 Speaker 1: and we'll know our friends an auctioneer. Like I think 517 00:24:37,359 --> 00:24:38,919 Speaker 1: of all of our friends and what they do, but 518 00:24:38,960 --> 00:24:41,119 Speaker 1: that's all we know about it. So it's been a 519 00:24:41,119 --> 00:24:43,320 Speaker 1: really cool trend to see you kind of sit down 520 00:24:43,359 --> 00:24:46,320 Speaker 1: and you create like a canvas slide show and explain 521 00:24:46,400 --> 00:24:48,640 Speaker 1: your job to your friends. I feel like I want 522 00:24:48,640 --> 00:24:48,960 Speaker 1: to do that. 523 00:24:49,359 --> 00:24:51,600 Speaker 2: I want to do that. Yeahs like a fun party. 524 00:24:51,800 --> 00:24:53,600 Speaker 1: Yeah, have a few, a. 525 00:24:53,520 --> 00:24:57,880 Speaker 3: Few responsible beverages and discussing what you do in your job. 526 00:24:58,119 --> 00:25:01,280 Speaker 2: Yeah, sounds like a party to me. Thirties, let's do it. 527 00:25:03,320 --> 00:25:05,200 Speaker 1: Leading onto my last one, and you know what, they 528 00:25:05,240 --> 00:25:08,000 Speaker 1: will absolutely be probably a part two, three, four five, 529 00:25:08,080 --> 00:25:10,840 Speaker 1: because I've learned a lot over the years in my 530 00:25:10,880 --> 00:25:14,119 Speaker 1: business journey. But leaving you with my last one, no 531 00:25:14,200 --> 00:25:19,240 Speaker 1: one is going to motivate you more than yourself. That's 532 00:25:19,280 --> 00:25:24,000 Speaker 1: a hard one to remember, because I think you can 533 00:25:24,240 --> 00:25:28,560 Speaker 1: always get so caught up in the day today, and 534 00:25:28,600 --> 00:25:30,240 Speaker 1: sometimes you can feel like you're in a bit of 535 00:25:30,280 --> 00:25:33,440 Speaker 1: a flop. But no one, like, no one's gonna make 536 00:25:33,440 --> 00:25:35,600 Speaker 1: it happen more than you. And I've heard a lot 537 00:25:35,640 --> 00:25:38,840 Speaker 1: of business owners say you know, no one's gonna work 538 00:25:38,880 --> 00:25:41,560 Speaker 1: as hard in your own business as you do, and 539 00:25:42,200 --> 00:25:44,680 Speaker 1: on that I agree, But I think the tricky thing 540 00:25:44,760 --> 00:25:46,879 Speaker 1: with people saying that, like, your employees are never going 541 00:25:46,920 --> 00:25:50,320 Speaker 1: to work as hard as you, it's almost belittling to 542 00:25:50,400 --> 00:25:52,720 Speaker 1: the staff. But it is true, but not in a 543 00:25:52,760 --> 00:25:55,560 Speaker 1: way where I'm saying they don't work as hard as me. 544 00:25:55,960 --> 00:25:59,280 Speaker 1: It's just because you're wired differently when it's your business 545 00:25:59,320 --> 00:26:02,680 Speaker 1: compared to just working for a business. And the thing 546 00:26:02,720 --> 00:26:05,119 Speaker 1: with that as well is your employees are employed to 547 00:26:05,160 --> 00:26:07,679 Speaker 1: do a certain job, and they'll absolutely if you've got 548 00:26:07,720 --> 00:26:10,000 Speaker 1: good ones, they'll do their absolute best at it and 549 00:26:10,080 --> 00:26:12,840 Speaker 1: kill it and be motivated. And I'd like to say 550 00:26:12,840 --> 00:26:15,439 Speaker 1: that all of our Fate staff definitely do have that drive. 551 00:26:15,920 --> 00:26:19,280 Speaker 1: But the difference between someone being employed to do a 552 00:26:19,400 --> 00:26:22,640 Speaker 1: job and have a job title is like, I am 553 00:26:22,680 --> 00:26:25,439 Speaker 1: technically employed by Fate and I am an employee, but 554 00:26:25,600 --> 00:26:29,240 Speaker 1: I'm not employed to just do a certain job. My 555 00:26:29,400 --> 00:26:32,119 Speaker 1: job is to run the thing. My job is to 556 00:26:32,280 --> 00:26:35,960 Speaker 1: drive the thing forward. No one is going to drive 557 00:26:36,040 --> 00:26:38,800 Speaker 1: that business forward more than the owner if you're working 558 00:26:38,800 --> 00:26:41,040 Speaker 1: in the business. Obviously, some people own businesses and have 559 00:26:41,080 --> 00:26:43,440 Speaker 1: got nothing to do with it, but yeah, no one's 560 00:26:43,440 --> 00:26:46,280 Speaker 1: going to make it happen more than you are. And 561 00:26:46,359 --> 00:26:49,000 Speaker 1: I think that's just something that we have to constantly 562 00:26:49,080 --> 00:26:53,760 Speaker 1: remind ourself of as business owners, is let's keep this 563 00:26:53,800 --> 00:26:56,639 Speaker 1: bloody thing going. And you know what, That's why I 564 00:26:56,760 --> 00:26:59,040 Speaker 1: kind of like when I drive down to Sydney every 565 00:26:59,040 --> 00:27:04,919 Speaker 1: week to record the podcast the podcasts the podcast is, 566 00:27:04,960 --> 00:27:07,000 Speaker 1: I have a lot of time to think to myself 567 00:27:07,080 --> 00:27:09,400 Speaker 1: and I like listen to good music and I get 568 00:27:09,400 --> 00:27:12,320 Speaker 1: really motivated and I'm like, yeah, but I think you've 569 00:27:12,359 --> 00:27:14,760 Speaker 1: got to have that attitude when you are a business owner, 570 00:27:14,880 --> 00:27:18,240 Speaker 1: is just get up every day and be excited. I 571 00:27:18,320 --> 00:27:20,520 Speaker 1: saw a TikTok the other day and it was you 572 00:27:20,520 --> 00:27:23,159 Speaker 1: know how some people do like motivational tiktoks and they 573 00:27:23,560 --> 00:27:26,480 Speaker 1: like their video starts, it's just them being motivating straight away. 574 00:27:26,760 --> 00:27:29,439 Speaker 1: I saw this guy and he just came up on 575 00:27:29,440 --> 00:27:32,240 Speaker 1: my four you page and he goes, why are you 576 00:27:32,359 --> 00:27:37,920 Speaker 1: not excited? Why are you not excited? And then he 577 00:27:38,080 --> 00:27:40,639 Speaker 1: went on a tangent about you're so lucky to be 578 00:27:40,760 --> 00:27:43,240 Speaker 1: here and all this and that, and you're in control 579 00:27:43,280 --> 00:27:45,200 Speaker 1: of your life. And like, as cringy as it was, 580 00:27:45,359 --> 00:27:48,399 Speaker 1: it made me have like a little light bulb moment 581 00:27:48,920 --> 00:27:50,800 Speaker 1: because we just get caught up in the race of 582 00:27:50,840 --> 00:27:53,480 Speaker 1: life and this and that and stuff and business and 583 00:27:53,520 --> 00:27:57,679 Speaker 1: whatever and work and life balance. But I don't know. 584 00:27:57,720 --> 00:27:59,679 Speaker 1: I think we just have to remind ourselves every now 585 00:27:59,680 --> 00:28:02,560 Speaker 1: and then to just be fucking excited, even though we 586 00:28:02,600 --> 00:28:05,879 Speaker 1: have so much shit happening. Be excited. And that's what 587 00:28:05,920 --> 00:28:08,280 Speaker 1: I try to do every day, is just wake up 588 00:28:08,320 --> 00:28:09,200 Speaker 1: and be excited. 589 00:28:09,960 --> 00:28:11,200 Speaker 2: Is that your tip of the week as well? 590 00:28:11,280 --> 00:28:13,720 Speaker 1: Yeah, now that I'm saying it, that's also my tip 591 00:28:13,760 --> 00:28:17,359 Speaker 1: of the week. Be excited. Why are you not excited? 592 00:28:17,720 --> 00:28:19,560 Speaker 1: And I feel like I can say that people are like, well, 593 00:28:19,560 --> 00:28:21,359 Speaker 1: I've got all this stuff going on, and this happened, 594 00:28:21,359 --> 00:28:25,000 Speaker 1: And yes, shit happens throughout our entire lives and we 595 00:28:25,040 --> 00:28:27,000 Speaker 1: cannot avoid that at all. Wouldn't it be good if 596 00:28:27,040 --> 00:28:29,240 Speaker 1: we could, But we can't. Life is always going to 597 00:28:29,280 --> 00:28:34,520 Speaker 1: throw us curveballs personal life, business life, work, life, relationships. 598 00:28:34,840 --> 00:28:37,359 Speaker 1: Something's always going to be happening, just like I said before, 599 00:28:37,359 --> 00:28:40,120 Speaker 1: in business, something's always happening. But we still need to 600 00:28:40,200 --> 00:28:43,040 Speaker 1: try to be excited every day. And that's something that 601 00:28:43,080 --> 00:28:46,959 Speaker 1: I definitely do, is just be excited. So those are 602 00:28:47,000 --> 00:28:50,200 Speaker 1: just a few lessons that I've learned in my years. 603 00:28:50,200 --> 00:28:53,640 Speaker 1: There's obviously many more, and I'll be sure to share 604 00:28:53,720 --> 00:28:57,040 Speaker 1: Part two, three, four and five with you. I'm positive 605 00:28:57,080 --> 00:29:00,440 Speaker 1: of that. But that's it, my friends. That's my episode 606 00:29:00,480 --> 00:29:03,600 Speaker 1: done for the week. Remember to chase after your dreams 607 00:29:03,720 --> 00:29:05,520 Speaker 1: as if they owe you money.