WEBVTT - Best of Head Game: Working on the Front Line

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<v Speaker 1>We'd like to acknowledge the traditional custodians of the land

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<v Speaker 1>on which this podcast was produced, the Galliger people of

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<v Speaker 1>the Orination. We pay our respects to Elder's past and present.

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<v Speaker 1>This episode contains discussions of domestic violence. If this raises

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<v Speaker 1>any issues for you, support is available through the links

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<v Speaker 1>and phone numbers in the show notes.

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<v Speaker 2>Hi, and here.

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<v Speaker 3>I'm taking a short mid season break and we'll be

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<v Speaker 3>back soon with even more great interviews for you. In

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<v Speaker 3>the meantime, I thought I would take a moment to

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<v Speaker 3>reflect on some of the moving conversations I've had with

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<v Speaker 3>some incredible frontline workers. In this special episode, you're here

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<v Speaker 3>from former police officer Alan Sparks, former firefighter Greg Mullins,

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<v Speaker 3>and paramedic Sally Gold. My first guest is Alan Sparks,

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<v Speaker 3>with a career spanning over twenty years. As an operational

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<v Speaker 3>police officer, Alan was no stranger to high pressure situations

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<v Speaker 3>for murders, to robberies to rescues. Alan had to confront

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<v Speaker 3>intense and difficult cases on a daily basis, but this

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<v Speaker 3>took a harsh toll.

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<v Speaker 4>Then we went back to the station. We're just having

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<v Speaker 4>a cup of tea, and I remember we were standing

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<v Speaker 4>in the mill room near the sink, and when the

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<v Speaker 4>police issue like an urgent job, you get two distinct

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<v Speaker 4>beeps over the radio and then it said any car

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<v Speaker 4>in the vicinity of whatever street it was. Boy swept

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<v Speaker 4>into a stormwater pipe. And normally that's a job that

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<v Speaker 4>uniform would attend, not detectives. It's not a storm or

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<v Speaker 4>a drain, which is a large thing you can actually

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<v Speaker 4>walk into. This is a narrow pipe. So I remember

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<v Speaker 4>Gave and I we just looked at each other and

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<v Speaker 4>just threw our cups in the sink, raced downstairs, jumped

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<v Speaker 4>in the car, took off up to this street and

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<v Speaker 4>we got there and we'd have five absolutely torrential rainfall

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<v Speaker 4>at Cops Harbor, so everything was flooded. And we got

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<v Speaker 4>to the scene. There were two little boys. They were saturated,

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<v Speaker 4>and there was a workman there, an adult male, and

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<v Speaker 4>we said to the kids, what's happened. They said, oh,

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<v Speaker 4>gives gives disappeared. I said, where's he disappeared? Mate, and

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<v Speaker 4>they pointed to this whirlpool and I've gone, oh.

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<v Speaker 2>Shit, were they playing in the whirlpool?

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<v Speaker 4>Yeah, they've been playing on their boogiey boards in the

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<v Speaker 4>flooded creek and the whole thing was flooded, and this

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<v Speaker 4>whirlpool was massive, was just swirling around, and I thought, great,

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<v Speaker 4>what are we going to do? And then the workman said, look,

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<v Speaker 4>you can actually get access to look down the drain

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<v Speaker 4>across the road.

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<v Speaker 5>So we ran across the.

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<v Speaker 2>Road and there's just two of you.

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<v Speaker 4>Yeah, So we lifted up the concrete covers. We took

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<v Speaker 4>our guns and handcuffs off through those in the car,

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<v Speaker 4>jumped into the into the drain, and we looked down.

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<v Speaker 4>We could see what we thought was a little boy's

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<v Speaker 4>body down the pipe. And I think the workman he

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<v Speaker 4>gave us a rope gave wanted to go down, and

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<v Speaker 4>and I said to Gav, look I'll go down. I'll

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<v Speaker 4>grab him. I'll give you three tugs and I've got him.

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<v Speaker 4>Pulled me back. So I started to go down and

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<v Speaker 4>I realized this rope is going to snap and then

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<v Speaker 4>I'm down there. So I tugged on the rope gave

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<v Speaker 4>pulled me back up to the surface. And I've only

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<v Speaker 4>gone down a few meters and by that stage, the

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<v Speaker 4>State Emergency Service are there, other cops are there, and

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<v Speaker 4>I say this lot of thank God, the professionals here,

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<v Speaker 4>they'll take over. And they just gave me a bigger

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<v Speaker 4>rope and put me.

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<v Speaker 5>Son.

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<v Speaker 3>I went, you committed anyway.

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<v Speaker 4>And I still remember I'm not a small man. I

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<v Speaker 4>think at that stage, I was probably punching one hundred

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<v Speaker 4>plus kilos. I'm six foot two, and this water literally

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<v Speaker 4>just carried me down.

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<v Speaker 5>Like a leaf. I was. I was weightless the power

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<v Speaker 5>of this water.

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<v Speaker 3>So in fact then that to you, were you thinking, wow, yeah,

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<v Speaker 3>I've done to this little boy.

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<v Speaker 5>Yeah.

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<v Speaker 4>And our reasoning was if if we get him out,

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<v Speaker 4>if he's dead, we'll we have a chance of reviving him.

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<v Speaker 4>If he's alive, we've got to get him out before

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<v Speaker 4>it rains again and he.

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<v Speaker 5>Gets washed away.

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<v Speaker 2>And what was going through your mind.

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<v Speaker 5>I'm a very positive person.

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<v Speaker 4>I thought, now he's alive, we'll get him out and

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<v Speaker 4>we'll get him, get him, get him back home.

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<v Speaker 5>It'll be right. So the focus was get to him.

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<v Speaker 4>And I had a torch with me, like a maglight,

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<v Speaker 4>I think, and there's been an estimate. I went down

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<v Speaker 4>eighty meters down the pipe, and by the time we

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<v Speaker 4>got to where we thought it was him, the light

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<v Speaker 4>shot up was just like it was a branch that

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<v Speaker 4>was giving these weird shadows. So what you thought was

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<v Speaker 4>the boy, Yeah, this is not good. So I've tugged

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<v Speaker 4>three times on the rope. Thank god, Gavin was in

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<v Speaker 4>the drain. He could see what was going on, so

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<v Speaker 4>as soon as I tugg him the rope, they stopped

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<v Speaker 4>the free flow. So I've stopped and my bulk, I've

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<v Speaker 4>actually damned myself in. So suddenly I am I'm engulfed

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<v Speaker 4>in water and this water is so powerful. And my

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<v Speaker 4>first thought was I hope the guy that tied a

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<v Speaker 4>bowline tied a good bowline around my waist, because all

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<v Speaker 4>I had was just a rope on my arms. So

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<v Speaker 4>then they started to pull me back and I'm not

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<v Speaker 4>in a good position here. I thought, I'm going to

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<v Speaker 4>die here, I'm going to drown.

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<v Speaker 3>And so you've got this this this backwash just engulfing you.

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<v Speaker 4>Yeah, I'm pretty well submerged under the water, being pulled

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<v Speaker 4>backwards by all the all the se s guys that

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<v Speaker 4>cops up on the surface point.

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<v Speaker 2>No proper equipment, just a rope around your boy.

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<v Speaker 4>Yeah, So I remember sort of sometimes I'd like create

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<v Speaker 4>a bit of an arch, make an air pocket, grab

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<v Speaker 4>a quick breath, get under the water, and go back

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<v Speaker 4>under the water again. And then we got back. I've

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<v Speaker 4>got back to the surface, thankfully. And then we were

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<v Speaker 4>just standing around, going we have to find ways into

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<v Speaker 4>this drain. We've got to try and reap frog down

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<v Speaker 4>the drain to try and find him. And then a

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<v Speaker 4>call came over the radio to say they can hear

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<v Speaker 4>a child screaming down the Pacific Highway. Mentally, I'll go on,

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<v Speaker 4>that's a long way away. That's a seriously long way away.

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<v Speaker 4>And it turns out from where we were it was

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<v Speaker 4>about as the craveflis five hundred meters.

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<v Speaker 2>It's like a maze down there, right.

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<v Speaker 4>Yeah, there's this pipe. I mean, I know it went

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<v Speaker 4>to a certain direction. But when we got down to

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<v Speaker 4>the highway, the Pacific Highways all blocked off. There's people everywhere,

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<v Speaker 4>and we jumped out of the car and got to

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<v Speaker 4>hear the screams of a child.

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<v Speaker 2>What's going through your head when you're hearing the screams?

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<v Speaker 4>Confusion, absolute confusion. Like I thought the kid was dead.

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<v Speaker 4>I thought we were looking for a body recovery. Yeah,

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<v Speaker 4>there's no way this kid can be alive. I thought

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<v Speaker 4>he's trapped against a great somewhere is dead. But then

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<v Speaker 4>to hear the screams, No, he's actually alive. So my

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<v Speaker 4>brain's going dead alive and he's alive. But Michael mar

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<v Speaker 4>the paramedic. Michael was laying on his tummy with his

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<v Speaker 4>head down into this manhole, and we ran over and

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<v Speaker 4>the water was bubbling up on the manhole. But the

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<v Speaker 4>screams are coming up through the water. I'm even more

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<v Speaker 4>confused by this stage, so I called. I said, I

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<v Speaker 4>want a scuba tank. I want to regulator because I

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<v Speaker 4>had done some scuba diving. I said, there are the

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<v Speaker 4>two things I want, And somebody produced a ladder and

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<v Speaker 4>plunked it down the manhole, and there's actual TV footage

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<v Speaker 4>of Gavin trying to squeeze his way down.

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<v Speaker 2>The camera cruiser.

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<v Speaker 3>Yeahound up the emergency services. You've got everyone that's now

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<v Speaker 3>over watching this.

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<v Speaker 4>And at some stage, I don't know when, but I

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<v Speaker 4>took my soup pants off and I'm there and boxes

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<v Speaker 4>stah my ppees. Anyway, so Gav's we're all there. But

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<v Speaker 4>there's these screams, and these these are terrifying screams. A

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<v Speaker 4>child screaming for their life. It was terrifying. So they

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<v Speaker 4>put another rope around me and don't want that. Gav

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<v Speaker 4>went down straight down the ladder. He disappeared under the water.

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<v Speaker 4>I followed him down and the water is not clear,

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<v Speaker 4>sobu it's floodwater, it's filthy money. Gav disappeared. I went down.

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<v Speaker 4>I'm under the water trying to film a way around,

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<v Speaker 4>and we both came up in the junction of six

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<v Speaker 4>of these pipes which were pouring in.

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<v Speaker 2>On top of head torch on is it down there?

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<v Speaker 4>No, it's pitched black. We haven't got a torch, we've

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<v Speaker 4>got nothing. And we weren't communicating. We just just knew

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<v Speaker 4>what we thought we had to do, and that was

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<v Speaker 4>to search to try and find which pipe is up?

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<v Speaker 2>Followed the voice, right, yeah, yeah.

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<v Speaker 4>And we searched a couple of pipes each and then

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<v Speaker 4>when I went up, I thought it's this one. I've

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<v Speaker 4>got to take a punt. I think it's this one,

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<v Speaker 4>because we were conscious if it rains again, we're all dead,

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<v Speaker 4>because downpour, we're dead. We're not going to get out.

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<v Speaker 2>You're done.

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<v Speaker 4>So I said to Gav, look, I think it's this one.

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<v Speaker 4>Can you try and find it a way into this pipe?

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<v Speaker 4>So I regret that decision in hindsight, but Gav should

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<v Speaker 4>have been there with me to rejoice in the success

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<v Speaker 4>we eventually had. Gab deserved to be there for that

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<v Speaker 4>moment in life. And I've always regretted that I asked

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<v Speaker 4>Gab to leave the drain system.

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<v Speaker 2>And why did you make that decision? What was going

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<v Speaker 2>for you head? Was his safety or.

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<v Speaker 4>No is to try and get to this kid as

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<v Speaker 4>quickly as we could. If I couldn't get to him,

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<v Speaker 4>maybe up some other way. Unbeknownst to us, the council

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<v Speaker 4>was bringing down a backo. They were going to dig

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<v Speaker 4>up the highway to try and find this kid. That's

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<v Speaker 4>how desperate it was. And so Gave went up, and

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<v Speaker 4>then Michael Marlin, paramedic, came down and he gave me

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<v Speaker 4>a torch, and I think he insisted I put a

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<v Speaker 4>rope around my tummy. But this time I'm on my

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<v Speaker 4>fingernails and toenails, crawling up this pipe to try and

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<v Speaker 4>get to where I think the kid is.

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<v Speaker 5>And again these screams are.

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<v Speaker 4>Just doing my head and I'm crawling up, literally crawling

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<v Speaker 4>in amongst the concrete and the crap that's in a

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<v Speaker 4>concrete pipe, and it's.

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<v Speaker 5>Shoulder with the part.

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<v Speaker 4>I was watching your show the other night where they

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<v Speaker 4>did the exercise being in the water pipe. Yeah wow, okay,

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<v Speaker 4>I know that's like yeah, yeah, yeah. Anyway, so I'm

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<v Speaker 4>crawling up the pipe. Michael mar is behind me, screaming

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<v Speaker 4>at me. If you got him out, I've got him.

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<v Speaker 4>Have you got him?

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<v Speaker 2>How long have you been down there?

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<v Speaker 4>Ah?

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<v Speaker 2>You're cold, your well.

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<v Speaker 4>I'm freezing him miserable. We're freezing and ol. Hears this

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<v Speaker 4>kid screaming. Michael's screaming. So I'm screaming at Michael, like,

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<v Speaker 4>shut the f up. I'm trying to call the kid.

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<v Speaker 4>It's okay, mate, I'm coming, I'm coming, I'm coming.

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<v Speaker 2>Could he hear your voice? Was he responding?

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<v Speaker 5>No, he was.

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<v Speaker 4>He was just he'd lost it. He was hysterical, he was,

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<v Speaker 4>no doubt, hypothermic. He's been in there for forty five minutes,

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<v Speaker 4>hanging on for dear life, because he's just hanging on

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<v Speaker 4>to a log that's stammed across the pipe. If that

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<v Speaker 4>log wasn't there, he was dead because he would have

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<v Speaker 4>got washed down to a great there was no way

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<v Speaker 4>that he would have survived. So he's been hanging on

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<v Speaker 4>there in the pitch dark, with his water just houring

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<v Speaker 4>onto his body, screaming and screaming for his life, and suddenly,

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<v Speaker 4>no doubt he can see torchlight. But I don't know

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<v Speaker 4>whether he understands what it is. And I really wasn't.

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<v Speaker 4>I wasn't thinking about does he know? Does he know?

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<v Speaker 4>I'm just trying to get to him. I'm absolutely desperate,

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<v Speaker 4>and I started to pray, like, please, God, let me

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<v Speaker 4>get to him, Please don't let him get washed away.

0:11:23.040 --> 0:11:25.880
<v Speaker 4>And I kept crawling and crawling, crawling, and I can

0:11:25.960 --> 0:11:30.760
<v Speaker 4>picture it to this absolute moment in time. My torch

0:11:30.840 --> 0:11:33.160
<v Speaker 4>light finally picked up his face. That's all I can

0:11:33.200 --> 0:11:36.000
<v Speaker 4>see was just his face and the illumination of the

0:11:36.040 --> 0:11:38.800
<v Speaker 4>torch hitting his face. It was like I saw a ghost,

0:11:39.880 --> 0:11:43.679
<v Speaker 4>and it is so vivid in my memory. And I

0:11:43.760 --> 0:11:46.160
<v Speaker 4>coaxed him to come towards me because I thought I'm

0:11:46.200 --> 0:11:47.200
<v Speaker 4>not going to get to him.

0:11:47.320 --> 0:11:50.200
<v Speaker 2>How far were you away from him when you swim? Oh?

0:11:50.440 --> 0:11:53.199
<v Speaker 4>And probably ten meters and I was about thirty meters

0:11:53.240 --> 0:11:58.160
<v Speaker 4>up the yeah, yeah, So I'd crawl thirty meters on

0:11:58.200 --> 0:11:59.680
<v Speaker 4>my guts to get to him.

0:12:00.080 --> 0:12:00.880
<v Speaker 5>And then he did.

0:12:00.920 --> 0:12:02.960
<v Speaker 4>He got washed down to me and I've got hold

0:12:02.960 --> 0:12:07.120
<v Speaker 4>of him. And I was like, you've got him, and

0:12:07.160 --> 0:12:10.000
<v Speaker 4>out of the blue, I just said, say thank you God.

0:12:10.920 --> 0:12:13.320
<v Speaker 4>And I'm not a religious person and I'm a very

0:12:13.360 --> 0:12:15.960
<v Speaker 4>spiritual person, but I said, you say thank you God.

0:12:16.160 --> 0:12:18.040
<v Speaker 4>And this little boy he just said thank you God.

0:12:18.160 --> 0:12:20.040
<v Speaker 4>He started to bail his eyes out, and I did.

0:12:20.080 --> 0:12:21.240
<v Speaker 4>I started to bore my eyes out.

0:12:21.400 --> 0:12:22.920
<v Speaker 3>So you have this moment where you've got him in

0:12:22.920 --> 0:12:25.640
<v Speaker 3>your arms, he's gripping news. He is he calming down

0:12:25.800 --> 0:12:26.440
<v Speaker 3>or is he just still?

0:12:26.960 --> 0:12:33.720
<v Speaker 4>He had basically just collapsed with exhaustion, with emotion, with

0:12:33.840 --> 0:12:37.240
<v Speaker 4>a sense of his I feel safe. Now this man's

0:12:37.240 --> 0:12:41.200
<v Speaker 4>got me. I feel safe. And then I somehow pushed

0:12:41.240 --> 0:12:43.840
<v Speaker 4>him under me and then he got washed down to

0:12:43.920 --> 0:12:47.559
<v Speaker 4>Michael mar the paramedic. Michael's got him, assessed him there,

0:12:47.559 --> 0:12:50.520
<v Speaker 4>Michael swam him under the water, got to where the

0:12:50.559 --> 0:12:54.720
<v Speaker 4>manhole was. Michael climbed up the ladder then and the

0:12:54.720 --> 0:12:57.880
<v Speaker 4>TV foot cameras rolling and they reached down and they

0:12:57.920 --> 0:13:01.920
<v Speaker 4>pulled this little kid out out of the drain and

0:13:01.960 --> 0:13:04.520
<v Speaker 4>he just comes up like a drowned rat. And they

0:13:04.559 --> 0:13:07.040
<v Speaker 4>put him on the ambulance gurn He wraped him up

0:13:07.080 --> 0:13:10.400
<v Speaker 4>an emergency blanket. His mom's there, she's been there through

0:13:10.400 --> 0:13:13.400
<v Speaker 4>the whole thing. She was hearing her child screaming for

0:13:13.440 --> 0:13:16.200
<v Speaker 4>their life. They wrap him up in the blanket. Her

0:13:16.240 --> 0:13:19.959
<v Speaker 4>mum's just hugging him and hugging him. And I get

0:13:20.000 --> 0:13:22.679
<v Speaker 4>out of the pipe. I go to the car and

0:13:22.720 --> 0:13:25.440
<v Speaker 4>I'm sitting in the passenger seat of this car, and

0:13:25.480 --> 0:13:27.320
<v Speaker 4>I was cold. I remember being really cold.

0:13:28.080 --> 0:13:29.360
<v Speaker 2>How long have you been down there for?

0:13:30.920 --> 0:13:32.400
<v Speaker 5>And I don't know how long.

0:13:32.280 --> 0:13:33.360
<v Speaker 2>Had he been down there for.

0:13:33.480 --> 0:13:36.960
<v Speaker 4>At least forty five minutes, at least forty five minutes.

0:13:37.400 --> 0:13:42.000
<v Speaker 4>And halfway down the pipe, he saw some light and

0:13:42.000 --> 0:13:43.720
<v Speaker 4>he reached up and he grabbed hold of a grate

0:13:43.760 --> 0:13:46.600
<v Speaker 4>in the side of the road. Because his vision impaired,

0:13:46.600 --> 0:13:48.560
<v Speaker 4>his glasses went flying as soon as he got sucked

0:13:48.559 --> 0:13:51.920
<v Speaker 4>off the boogie board. Evidently, he tells me that he

0:13:51.920 --> 0:13:54.040
<v Speaker 4>could see shapes and he just started to scream and

0:13:54.080 --> 0:13:57.400
<v Speaker 4>screen for help, and then the water just washed him

0:13:57.400 --> 0:13:59.640
<v Speaker 4>away another three hundred meters, So he's been washed six

0:13:59.720 --> 0:14:01.120
<v Speaker 4>hundred meters down the pipe.

0:14:01.800 --> 0:14:02.120
<v Speaker 2>Wow.

0:14:02.200 --> 0:14:04.400
<v Speaker 4>And then I'm in the car and just I mean,

0:14:04.440 --> 0:14:07.040
<v Speaker 4>like I'm in shock. I remember going back to the

0:14:07.040 --> 0:14:07.680
<v Speaker 4>police station.

0:14:08.800 --> 0:14:09.040
<v Speaker 5>Dad.

0:14:09.080 --> 0:14:11.760
<v Speaker 4>My wife, she was a cop there. She's in her office.

0:14:11.760 --> 0:14:14.760
<v Speaker 4>She isn't doing she's in a chop protection unit. So

0:14:14.880 --> 0:14:16.760
<v Speaker 4>she's in the in her office and they had for

0:14:16.800 --> 0:14:18.640
<v Speaker 4>some reason, I had the radio turned down, so she

0:14:18.640 --> 0:14:21.640
<v Speaker 4>didn't know anything was going on. And she saw the

0:14:21.680 --> 0:14:23.440
<v Speaker 4>car pull up and she looked out. She saw Gavin

0:14:23.480 --> 0:14:28.680
<v Speaker 4>get out in his pants and shirt saturated, holding his

0:14:28.720 --> 0:14:29.600
<v Speaker 4>gun on handcuffs.

0:14:30.320 --> 0:14:32.160
<v Speaker 5>She's going, oh, it's strange.

0:14:33.280 --> 0:14:35.480
<v Speaker 4>Then she saw me get out in my box of shorts,

0:14:35.640 --> 0:14:40.840
<v Speaker 4>holding my gun on handcuffs, had a lot of blood

0:14:40.840 --> 0:14:46.960
<v Speaker 4>in my back and other stuff. I've just gone, yeah,

0:14:47.120 --> 0:14:50.240
<v Speaker 4>from a look like cutting myself on the concrete pipe

0:14:50.800 --> 0:14:53.440
<v Speaker 4>because it was so narrow and trying to get it

0:14:53.480 --> 0:14:56.800
<v Speaker 4>squeeze myself around. So I went into the crime scene

0:14:56.920 --> 0:14:58.960
<v Speaker 4>and I've just jumped straight in the shower just to

0:14:59.080 --> 0:15:03.120
<v Speaker 4>wash all this felt filthy and deb found me. I

0:15:03.280 --> 0:15:04.880
<v Speaker 4>just just curled up in a ball on the bottom

0:15:04.960 --> 0:15:07.480
<v Speaker 4>of the shower. A sist just sobbing my.

0:15:07.480 --> 0:15:11.680
<v Speaker 3>Heart straight after the incident, Yeah it's affected you straight away.

0:15:11.760 --> 0:15:16.920
<v Speaker 4>Yeah, I've had a serious, a serious how'd you say?

0:15:17.560 --> 0:15:21.160
<v Speaker 4>Looking at it scientifically, I think I went from being

0:15:21.200 --> 0:15:26.120
<v Speaker 4>a sympathetic, nervous state into a massive power, sympathetic. I'm safe,

0:15:26.200 --> 0:15:30.720
<v Speaker 4>I'm warm, I'm okay, and my body has just shut down.

0:15:35.560 --> 0:15:38.960
<v Speaker 3>My next guest is Greg Mullins, who is widely known

0:15:39.240 --> 0:15:43.600
<v Speaker 3>as a legend in the firefighting community. In our interview,

0:15:43.920 --> 0:15:47.000
<v Speaker 3>he took me back to the Black Summer of twenty

0:15:47.160 --> 0:15:50.720
<v Speaker 3>nineteen and shared the impact of that awful time.

0:15:52.480 --> 0:15:55.960
<v Speaker 6>Every state and territory had major fires, so and that

0:15:56.000 --> 0:15:58.200
<v Speaker 6>had never happened before. There used to be sequential they

0:15:58.240 --> 0:16:00.920
<v Speaker 6>come from the north and we'd share fire fight across borders.

0:16:01.400 --> 0:16:03.120
<v Speaker 6>All of a sudden we're in the fight of our

0:16:03.120 --> 0:16:06.920
<v Speaker 6>lives and couldn't help each other. The aircraft we needed.

0:16:07.480 --> 0:16:09.680
<v Speaker 6>California still had fires and they wouldn't let a lot

0:16:09.680 --> 0:16:11.880
<v Speaker 6>of them go because a big aircraft we don't have

0:16:11.920 --> 0:16:14.160
<v Speaker 6>any in Australia, or didn't have any in Australia. Then

0:16:14.200 --> 0:16:17.000
<v Speaker 6>we had to lease them, and so they were saying, no,

0:16:17.080 --> 0:16:20.240
<v Speaker 6>we've got our own problems, you can wait. So the

0:16:20.280 --> 0:16:23.760
<v Speaker 6>fires got bigger and bigger. The weather it was the

0:16:23.760 --> 0:16:26.800
<v Speaker 6>worst weather ever recorded, so for months and months and months.

0:16:26.840 --> 0:16:29.880
<v Speaker 6>There's a whole lot of things that contributed to that,

0:16:29.920 --> 0:16:33.920
<v Speaker 6>in the Antarctic and the tropics, and the unusual weather patterns,

0:16:33.960 --> 0:16:37.320
<v Speaker 6>but we had drought, so we had strong westerly winds

0:16:37.360 --> 0:16:39.760
<v Speaker 6>coming off the desert, off the interior the out back,

0:16:40.360 --> 0:16:45.960
<v Speaker 6>hitting the coast, very low humidity, very high temperatures. I

0:16:46.000 --> 0:16:50.520
<v Speaker 6>was fighting fires one day twenty first of December twenty nineteen,

0:16:50.960 --> 0:16:55.479
<v Speaker 6>it just about reached fifty degrees in western Sydney. I

0:16:55.520 --> 0:16:57.880
<v Speaker 6>did a twenty six hour shift and ended up in

0:16:57.920 --> 0:17:01.400
<v Speaker 6>bed with the hydration, pretty sick, and you know, we

0:17:01.960 --> 0:17:05.800
<v Speaker 6>saved dozens of hams that night, but it nearly didn't

0:17:05.840 --> 0:17:10.000
<v Speaker 6>make it home. And so it was horrendous weather. And

0:17:10.040 --> 0:17:13.879
<v Speaker 6>as a young firefighter, I remember thinking, oh, you know

0:17:13.920 --> 0:17:16.720
<v Speaker 6>the old one hundred degrees fahrenheit, that's thirty eight degrees.

0:17:16.760 --> 0:17:19.280
<v Speaker 6>That's about as hot as it would ever get. But

0:17:19.680 --> 0:17:23.359
<v Speaker 6>then we were fighting fires regularly in forty five forty seven.

0:17:24.440 --> 0:17:28.560
<v Speaker 6>It was just horrendous. And it took off in November

0:17:28.600 --> 0:17:32.800
<v Speaker 6>again and I was actually in California at the Kincaid

0:17:32.840 --> 0:17:34.919
<v Speaker 6>Fire in Sonoma County. So I went over with the

0:17:34.920 --> 0:17:40.960
<v Speaker 6>Climate Council. The ABC Australian Broadcasting Commission tagged along and

0:17:41.000 --> 0:17:43.800
<v Speaker 6>I went out to this fire and they did a

0:17:43.800 --> 0:17:47.399
<v Speaker 6>little special and it went to where I think it

0:17:47.480 --> 0:17:50.679
<v Speaker 6>was the seventh of November. Sorry, I'm a nerder, remember dates.

0:17:50.960 --> 0:17:55.040
<v Speaker 6>It's a roundabout then and on the and me saying, well,

0:17:55.040 --> 0:17:57.280
<v Speaker 6>look at this fire in California. Here's what's changing with

0:17:57.359 --> 0:18:00.239
<v Speaker 6>climate change. They didn't get big fires like this than

0:18:00.280 --> 0:18:03.520
<v Speaker 6>California this time of year, but now they do same

0:18:03.560 --> 0:18:06.840
<v Speaker 6>in Australia and this build up, this is the worst

0:18:06.880 --> 0:18:09.439
<v Speaker 6>I've ever seen. And I'm really frightened about what's going

0:18:09.520 --> 0:18:12.040
<v Speaker 6>to happen. So the next day after they ran it

0:18:12.080 --> 0:18:17.919
<v Speaker 6>across Australia, the fires went wild and lost dozens and

0:18:17.960 --> 0:18:21.000
<v Speaker 6>dozens of homes, some lives, and you're.

0:18:20.920 --> 0:18:23.440
<v Speaker 3>Back to back at this stage, you know, every man

0:18:23.520 --> 0:18:27.520
<v Speaker 3>and his dog is out. Are you undermanned as a

0:18:27.520 --> 0:18:30.400
<v Speaker 3>fire service? So all your these resources stretched?

0:18:30.680 --> 0:18:31.240
<v Speaker 2>Is it?

0:18:31.320 --> 0:18:34.200
<v Speaker 6>Well? It was just relentless and relentlessly and it was

0:18:34.720 --> 0:18:37.600
<v Speaker 6>just you know, you're going from August and just.

0:18:37.720 --> 0:18:39.399
<v Speaker 2>There was no rest months and months, and.

0:18:39.680 --> 0:18:41.919
<v Speaker 6>People who lived in the fire areas and I was

0:18:42.000 --> 0:18:45.200
<v Speaker 6>really lucky. I thought, if Sydney gets hit, you know

0:18:45.359 --> 0:18:48.479
<v Speaker 6>that's where the real property losses have traditionally happened, as

0:18:48.480 --> 0:18:51.360
<v Speaker 6>on the outskirts of Sydney and the Blue Mountains near Sydney,

0:18:51.920 --> 0:18:55.679
<v Speaker 6>but we were losing hundreds of homes in regional areas

0:18:55.680 --> 0:18:58.719
<v Speaker 6>which had never happened before, and it just showed how

0:18:58.720 --> 0:19:02.440
<v Speaker 6>big the fires were. But yeah, people were exhausted and

0:19:02.640 --> 0:19:05.800
<v Speaker 6>you couldn't get the interstate assistance because they had their

0:19:05.800 --> 0:19:08.919
<v Speaker 6>own fires. You didn't have enough aircraft, you know. I

0:19:08.960 --> 0:19:12.119
<v Speaker 6>remember watching a drop on the south coast of New

0:19:12.160 --> 0:19:15.359
<v Speaker 6>South Wales, thinking great, and then it was two hours

0:19:15.400 --> 0:19:17.080
<v Speaker 6>before the next one because it had to fly back

0:19:17.080 --> 0:19:19.159
<v Speaker 6>to Sydney and relaid and come back, and it was

0:19:19.280 --> 0:19:21.119
<v Speaker 6>just there was no point, you know, And it was

0:19:21.880 --> 0:19:24.600
<v Speaker 6>and the small aircraft couldn't fly because wind was too strong.

0:19:24.880 --> 0:19:28.960
<v Speaker 6>So we'd get days of catastrophic fire weather, which was

0:19:29.000 --> 0:19:32.080
<v Speaker 6>a new rating we'd brought in because of climate change

0:19:32.160 --> 0:19:36.200
<v Speaker 6>because the weather was getting so bad. But most aircraft

0:19:36.240 --> 0:19:38.440
<v Speaker 6>couldn't fly in those days because the wind was too

0:19:38.760 --> 0:19:42.359
<v Speaker 6>gusty and strong, and there was a bad air crash

0:19:42.400 --> 0:19:45.080
<v Speaker 6>a see one thirty hercules went in on one of

0:19:45.119 --> 0:19:45.600
<v Speaker 6>these days.

0:19:45.680 --> 0:19:46.640
<v Speaker 2>Yeah, I heard about that.

0:19:46.800 --> 0:19:51.760
<v Speaker 6>It was just, yeah, horrific. So look, it just got

0:19:51.800 --> 0:19:55.440
<v Speaker 6>worse and worse and worse and culminated on New Year's

0:19:55.480 --> 0:19:58.960
<v Speaker 6>Eve twenty nineteen, the South coast of New South Wales,

0:20:00.720 --> 0:20:05.439
<v Speaker 6>which is hundreds of kilometers long, beautiful beaches. Tens of

0:20:05.440 --> 0:20:07.840
<v Speaker 6>thousands of people go there for their Christmas holidays. It

0:20:07.960 --> 0:20:13.760
<v Speaker 6>was evacuated and there were dozens of huge fires, and

0:20:13.840 --> 0:20:17.240
<v Speaker 6>I remember being down there on Newyear's Day. We left

0:20:17.520 --> 0:20:21.280
<v Speaker 6>Sydney about four am. Would have been hundreds of fire

0:20:21.320 --> 0:20:24.040
<v Speaker 6>trucks heading down there, and we just couldn't do a

0:20:24.080 --> 0:20:26.720
<v Speaker 6>thing because we had what we called a pyro convective

0:20:26.800 --> 0:20:29.320
<v Speaker 6>storm above us, and that means the fire was so

0:20:29.480 --> 0:20:33.960
<v Speaker 6>hot the convection column pushed into the stratosphere and brought

0:20:34.240 --> 0:20:39.360
<v Speaker 6>gale storm force winds to the surface this incredibly dry air,

0:20:40.119 --> 0:20:42.479
<v Speaker 6>and huge trees next to us were just getting snapped

0:20:42.520 --> 0:20:45.479
<v Speaker 6>off like toothpicks and thrown around. And I didn't think

0:20:45.480 --> 0:20:48.480
<v Speaker 6>it was coming home again, I thought, but you talked

0:20:48.480 --> 0:20:52.399
<v Speaker 6>about the animals and this is I was back to

0:20:52.440 --> 0:20:55.080
<v Speaker 6>my psychologist over this one because I couldn't talk about

0:20:55.160 --> 0:20:58.120
<v Speaker 6>I can talk about it now without sort of tearing up,

0:20:58.160 --> 0:20:59.960
<v Speaker 6>but it took a lot of work to get there.

0:21:01.480 --> 0:21:04.399
<v Speaker 6>I remember being on a highway and there's factories burning

0:21:04.440 --> 0:21:07.240
<v Speaker 6>and homes burning, and we didn't have any water and

0:21:07.280 --> 0:21:09.359
<v Speaker 6>the power had gone and we couldn't get any water.

0:21:10.480 --> 0:21:12.800
<v Speaker 6>I saw something over on the side of the highway

0:21:12.800 --> 0:21:15.240
<v Speaker 6>through the smoke. What's that And I thought it was

0:21:15.280 --> 0:21:18.600
<v Speaker 6>burnt hay bales, And then some of them started to

0:21:18.640 --> 0:21:22.000
<v Speaker 6>move and went over closer, and it was a mob

0:21:22.040 --> 0:21:26.439
<v Speaker 6>of kangaroos who had been caught in the forest and

0:21:26.640 --> 0:21:28.959
<v Speaker 6>just caught fire and come out on the raid and

0:21:29.000 --> 0:21:31.560
<v Speaker 6>just died on the raid. And I've never seen that,

0:21:31.960 --> 0:21:36.400
<v Speaker 6>because kangaroos know how to get away from fires. And

0:21:36.960 --> 0:21:41.919
<v Speaker 6>I just, yeah, i'd cry if I talked about it

0:21:41.920 --> 0:21:45.240
<v Speaker 6>for months, and it just said everything to me. I

0:21:45.320 --> 0:21:49.399
<v Speaker 6>just thought, my grandkids are going to grow up this.

0:21:50.440 --> 0:21:55.359
<v Speaker 6>You know, millions of hectares have been sterilized for decades.

0:21:56.280 --> 0:21:59.520
<v Speaker 6>Animals will come back, but nothing like when I was

0:21:59.600 --> 0:22:01.920
<v Speaker 6>a kid. My parents took me camping and you'd see

0:22:02.000 --> 0:22:06.040
<v Speaker 6>kangaroos and koalas and kidnaps and goannas and well, this

0:22:06.119 --> 0:22:07.920
<v Speaker 6>beautiful wildlife it was wiped out.

0:22:08.119 --> 0:22:11.240
<v Speaker 3>I had a sense of worthlessness when you just said,

0:22:11.280 --> 0:22:15.080
<v Speaker 3>I was stood there. You're looking around, everything around you's

0:22:15.119 --> 0:22:18.080
<v Speaker 3>on fire. You can't do your job because you've got

0:22:18.080 --> 0:22:22.400
<v Speaker 3>no resources. And I can imagine me being in a

0:22:22.520 --> 0:22:28.360
<v Speaker 3>in a war zone, you know, with no weapon. Just wow,

0:22:28.920 --> 0:22:32.720
<v Speaker 3>that must be some Yeah, sort of had space to

0:22:33.200 --> 0:22:33.520
<v Speaker 3>be in.

0:22:33.560 --> 0:22:34.560
<v Speaker 2>What was going for your head?

0:22:34.760 --> 0:22:38.320
<v Speaker 6>I'm not good, certainly not good. And look the mental

0:22:38.359 --> 0:22:42.840
<v Speaker 6>health issues with firefighters since then, and thinking you're going

0:22:42.920 --> 0:22:45.320
<v Speaker 6>to die is you know, as you know, it's not

0:22:45.400 --> 0:22:49.359
<v Speaker 6>a good thing, and you do that too many times

0:22:49.359 --> 0:22:52.880
<v Speaker 6>and plays with the head a bit. That's an understatement.

0:22:53.080 --> 0:22:58.720
<v Speaker 6>But just not being able to help was so destroying.

0:22:59.080 --> 0:23:01.080
<v Speaker 6>You know, I'm a five fighter, but I can't fight

0:23:01.119 --> 0:23:04.800
<v Speaker 6>your fire. And sorry, I can't help you because I'm

0:23:04.840 --> 0:23:08.119
<v Speaker 6>just dodging trees and I don't know if I'm getting

0:23:08.119 --> 0:23:10.080
<v Speaker 6>out of here, you know, I don't know if I'm

0:23:10.080 --> 0:23:10.920
<v Speaker 6>going home from this.

0:23:11.040 --> 0:23:12.320
<v Speaker 5>So and it was just.

0:23:15.320 --> 0:23:17.320
<v Speaker 6>It's just like having your legs cut off out from

0:23:17.400 --> 0:23:17.880
<v Speaker 6>under you.

0:23:17.880 --> 0:23:18.040
<v Speaker 2>You know.

0:23:18.080 --> 0:23:20.320
<v Speaker 6>It was just the whole reason for being and he

0:23:20.320 --> 0:23:21.960
<v Speaker 6>couldn't do it, and it brought it home to me.

0:23:22.119 --> 0:23:25.080
<v Speaker 6>And I've got to say I was so pissed off

0:23:25.080 --> 0:23:27.160
<v Speaker 6>with the government that day, and a couple of days

0:23:27.200 --> 0:23:31.159
<v Speaker 6>later the Prime Minister had a press conference and so

0:23:31.240 --> 0:23:32.680
<v Speaker 6>I'm going to fix it all. I'm going to give

0:23:32.680 --> 0:23:35.840
<v Speaker 6>them money for aircraft. I was pretty angry and I don't.

0:23:35.960 --> 0:23:37.960
<v Speaker 6>I actually don't talk about that much because I think

0:23:37.960 --> 0:23:41.359
<v Speaker 6>it serves no purpose. But the other thing was he

0:23:41.400 --> 0:23:44.159
<v Speaker 6>went overseas on a holiday and didn't tell anyone. You know,

0:23:44.160 --> 0:23:47.200
<v Speaker 6>if he told people, fine, but he kept it secret

0:23:47.240 --> 0:23:49.840
<v Speaker 6>because he knew he should have been there providing leadership

0:23:50.240 --> 0:23:52.120
<v Speaker 6>during a disaster, but he took off.

0:23:52.440 --> 0:23:58.080
<v Speaker 3>And so all that also motion, there's anger, resentment, yeah

0:23:58.119 --> 0:24:00.439
<v Speaker 3>you know, worth you don't feel like you can do

0:24:00.480 --> 0:24:04.800
<v Speaker 3>your job. Well, you can't do your job negative emotions.

0:24:04.960 --> 0:24:06.040
<v Speaker 6>Yeah you can't.

0:24:06.119 --> 0:24:08.080
<v Speaker 2>But how did you deal with that? Well, you got

0:24:08.080 --> 0:24:10.560
<v Speaker 2>to go home and crive. How did you deal with that?

0:24:10.760 --> 0:24:13.320
<v Speaker 3>Was was there a look at the moments that you

0:24:13.359 --> 0:24:15.000
<v Speaker 3>sort of just broke down and was just.

0:24:14.960 --> 0:24:20.320
<v Speaker 6>Like, yeah, well yes, but look in my book, I

0:24:20.359 --> 0:24:24.600
<v Speaker 6>talk about it. A day I was going out on

0:24:24.640 --> 0:24:27.080
<v Speaker 6>the fire line again. It was that forty nine degree day,

0:24:27.320 --> 0:24:31.200
<v Speaker 6>and but two days before I'd been fighting fires down

0:24:31.200 --> 0:24:34.040
<v Speaker 6>to the south of Sydney and two young dads were

0:24:34.080 --> 0:24:38.160
<v Speaker 6>killed when a tree fell on their truck. And that's

0:24:38.280 --> 0:24:43.360
<v Speaker 6>my trigger, you know, the big one. And I went

0:24:43.400 --> 0:24:45.240
<v Speaker 6>to a cafe before I was going on shift. I

0:24:45.240 --> 0:24:48.360
<v Speaker 6>thought I'll have breakfast and I walked in I had

0:24:48.359 --> 0:24:50.439
<v Speaker 6>the newspaper and I opened it up and there they

0:24:50.440 --> 0:24:51.680
<v Speaker 6>are on the front cover, and.

0:24:51.600 --> 0:24:53.720
<v Speaker 5>I've the tears started.

0:24:53.920 --> 0:24:57.040
<v Speaker 6>I've I've had to pull myself together, people sort of

0:24:57.040 --> 0:25:00.320
<v Speaker 6>looking at me because I'm in a uniform and back

0:25:00.320 --> 0:25:03.560
<v Speaker 6>in the car, and I thought, okay, deep breaths, deep breaths, right,

0:25:04.480 --> 0:25:07.960
<v Speaker 6>all the all the techniques right. So I go to

0:25:08.040 --> 0:25:10.359
<v Speaker 6>the counter and autumn at breakfast, and then I just

0:25:10.440 --> 0:25:15.080
<v Speaker 6>remember the barista came over to the girl and the

0:25:16.040 --> 0:25:18.800
<v Speaker 6>on the cash register. And then the girl said it's fine,

0:25:18.840 --> 0:25:22.120
<v Speaker 6>it's taken care of and I said what and she said,

0:25:22.320 --> 0:25:25.239
<v Speaker 6>on a flow, he has paid for your breakfast. And

0:25:25.280 --> 0:25:27.480
<v Speaker 6>she said, thank you so much for what you do.

0:25:28.240 --> 0:25:28.800
<v Speaker 5>And I just.

0:25:30.400 --> 0:25:32.760
<v Speaker 6>And that I just thought of those two young dads

0:25:32.760 --> 0:25:35.399
<v Speaker 6>and I just and I lost it and it was

0:25:35.440 --> 0:25:41.160
<v Speaker 6>so embarrassing, but I just sat tears and't it. Yeah,

0:25:41.320 --> 0:25:47.120
<v Speaker 6>so brought it back. But how nice people are and

0:25:47.160 --> 0:25:49.600
<v Speaker 6>how good but these two young blakes, their families would

0:25:49.600 --> 0:25:50.400
<v Speaker 6>never see them again.

0:25:52.160 --> 0:25:54.960
<v Speaker 3>And also the appreciation that that, yeah, I went of

0:25:55.080 --> 0:25:57.720
<v Speaker 3>kindness amongst the chaos.

0:25:58.240 --> 0:26:00.879
<v Speaker 6>Yeah, yeah, yeah, I have to let it out. And

0:26:00.920 --> 0:26:01.640
<v Speaker 6>I learned that.

0:26:07.600 --> 0:26:11.560
<v Speaker 3>My final guest today is Sally gould Sally is a

0:26:11.600 --> 0:26:15.840
<v Speaker 3>paramedic and experienced a lot very early on in her career.

0:26:16.560 --> 0:26:20.080
<v Speaker 3>She shared that in her interview with myself.

0:26:23.480 --> 0:26:25.520
<v Speaker 7>Yeah, there have been a few times when the scene's

0:26:25.560 --> 0:26:29.159
<v Speaker 7>not as been as secure as I'd like it, and

0:26:29.240 --> 0:26:31.760
<v Speaker 7>often they come out of nowhere, and again, you think

0:26:31.760 --> 0:26:34.200
<v Speaker 7>you're prepared, you think you've done your scanning and you're

0:26:34.240 --> 0:26:37.879
<v Speaker 7>checking your egress points, and then something unexpected will happen

0:26:37.880 --> 0:26:39.560
<v Speaker 7>and you just feel like the rug's being pulled out

0:26:39.560 --> 0:26:41.200
<v Speaker 7>from under you and you've put yourself in a really

0:26:41.280 --> 0:26:45.240
<v Speaker 7>dangerous position. I was working with a partner and we

0:26:45.280 --> 0:26:47.840
<v Speaker 7>attended this young female who had her mother on scene.

0:26:47.840 --> 0:26:50.479
<v Speaker 7>And as we entered the property, it just looked fairly benign,

0:26:51.040 --> 0:26:54.959
<v Speaker 7>a tidy ordered house. The people greeted us respectfully. She

0:26:55.040 --> 0:26:57.000
<v Speaker 7>was holding her face as if she'd had some sort

0:26:57.000 --> 0:27:00.639
<v Speaker 7>of injury underneath it, and I started introduce seeing myself

0:27:00.680 --> 0:27:03.679
<v Speaker 7>and my partner and speaking to the patient, and the

0:27:03.920 --> 0:27:07.199
<v Speaker 7>mother just looked a bit unsettled and uneasy, and her

0:27:07.240 --> 0:27:10.000
<v Speaker 7>eyes sort of started diving across the room, and obviously

0:27:10.600 --> 0:27:13.720
<v Speaker 7>I started tingling, you know, feeling uncomfortable. Something's going on here,

0:27:14.200 --> 0:27:15.800
<v Speaker 7>And the next words out of my mouth were going

0:27:15.840 --> 0:27:18.600
<v Speaker 7>to be you know, is anyone else home? But before

0:27:18.600 --> 0:27:21.040
<v Speaker 7>I could say that, a door opened across the other

0:27:21.080 --> 0:27:23.560
<v Speaker 7>side of the room, and a young male who looked

0:27:23.640 --> 0:27:27.360
<v Speaker 7>completely furious, stormed out and then pinned his mother up

0:27:27.359 --> 0:27:31.520
<v Speaker 7>against the wall by the throat. And I remember just

0:27:32.480 --> 0:27:35.199
<v Speaker 7>freezing in that instance and just thinking, this is not

0:27:35.440 --> 0:27:37.960
<v Speaker 7>what I'm here for, This is not what I'm paid for,

0:27:38.000 --> 0:27:40.119
<v Speaker 7>this is not in my job. This violent man I

0:27:40.160 --> 0:27:42.600
<v Speaker 7>don't know. I don't know anything about him. I don't

0:27:42.640 --> 0:27:44.480
<v Speaker 7>know anything about these people, and now I'm in their

0:27:44.480 --> 0:27:48.840
<v Speaker 7>house watching this unfold. Thankfully, he wasn't targeting us, and

0:27:48.880 --> 0:27:51.760
<v Speaker 7>we made it out safely and okay, and managed to

0:27:51.800 --> 0:27:54.760
<v Speaker 7>treat the people and they were also okay in the end.

0:27:54.880 --> 0:28:01.280
<v Speaker 7>But that feeling of being completely blindsided, out of control, unsafe,

0:28:01.840 --> 0:28:04.320
<v Speaker 7>and then for me, when I reflected, it was also

0:28:04.440 --> 0:28:07.880
<v Speaker 7>the concern that, you know, what would I have done?

0:28:08.000 --> 0:28:10.800
<v Speaker 7>Would I have been able to defend myself, would I

0:28:10.840 --> 0:28:13.160
<v Speaker 7>have was I aware enough of my exits? All those

0:28:13.160 --> 0:28:16.639
<v Speaker 7>types of things, And yeah, I think that was a

0:28:16.680 --> 0:28:19.639
<v Speaker 7>wake up call. Just you know, the next few weeks months,

0:28:19.680 --> 0:28:21.680
<v Speaker 7>I was you know, had my eyes everywhere. I was

0:28:21.680 --> 0:28:24.280
<v Speaker 7>asking people who's home. You know, all these types of things,

0:28:24.320 --> 0:28:26.480
<v Speaker 7>because it just all these little jobs that don't go

0:28:26.520 --> 0:28:28.760
<v Speaker 7>the way you planned, a little reminders that you carry

0:28:28.760 --> 0:28:30.399
<v Speaker 7>with you probably for the rest of your career.

0:28:31.440 --> 0:28:34.960
<v Speaker 3>And does it change your your approach, that change how

0:28:35.040 --> 0:28:36.920
<v Speaker 3>you operate and how you function.

0:28:36.800 --> 0:28:40.680
<v Speaker 7>Yeah, I think it. It ups your vigilance for every

0:28:40.760 --> 0:28:43.120
<v Speaker 7>job from then on, you know. And that's the beauty

0:28:43.160 --> 0:28:46.320
<v Speaker 7>of the way we learn as paramedics in sharing our stories.

0:28:46.440 --> 0:28:48.080
<v Speaker 7>You know, you go back to the station, you tell

0:28:48.120 --> 0:28:50.240
<v Speaker 7>your mates this happened to us, so that they can

0:28:50.280 --> 0:28:53.720
<v Speaker 7>also carry that with them and keep themselves even safer

0:28:53.760 --> 0:28:54.440
<v Speaker 7>on the next job.

0:28:55.240 --> 0:28:56.400
<v Speaker 2>Yeah, I suppose as well.

0:28:56.400 --> 0:29:01.880
<v Speaker 3>Looking just hearing that story, you're entering people private spaces,

0:29:01.920 --> 0:29:05.560
<v Speaker 3>aren't you. You're intruding into people's personal space. It can

0:29:05.640 --> 0:29:06.640
<v Speaker 3>feel like that, right.

0:29:06.840 --> 0:29:09.560
<v Speaker 7>And we're also coming on a day that's high stress

0:29:09.600 --> 0:29:11.440
<v Speaker 7>for them. It could be the worst day of their life.

0:29:11.480 --> 0:29:15.760
<v Speaker 7>And everyone responds so differently to trauma and stress, and

0:29:15.840 --> 0:29:18.959
<v Speaker 7>often for some people them feeling out of control and

0:29:19.000 --> 0:29:22.560
<v Speaker 7>scared comes out as anger and violence. And you can't

0:29:22.600 --> 0:29:25.560
<v Speaker 7>always predict who's going to act that way. But you know,

0:29:25.640 --> 0:29:28.240
<v Speaker 7>parents with young children are a big one. You know,

0:29:28.320 --> 0:29:30.840
<v Speaker 7>they panic, they feel out of control, and for some

0:29:30.920 --> 0:29:33.080
<v Speaker 7>of them, the only coping mechanism they've got is to

0:29:33.120 --> 0:29:36.640
<v Speaker 7>turn that into fear, you know, and anger, and we

0:29:37.000 --> 0:29:39.320
<v Speaker 7>often cop the brunt of that, just trying to de

0:29:39.480 --> 0:29:42.680
<v Speaker 7>escalate that and care for the child or whoever's injured

0:29:42.800 --> 0:29:45.840
<v Speaker 7>and for the people that are there having an emotional response.

0:29:47.720 --> 0:29:50.840
<v Speaker 3>To hear more from these three amazing guests. You can

0:29:50.880 --> 0:29:54.360
<v Speaker 3>listen to the full episodes now are linked the details

0:29:54.480 --> 0:29:57.840
<v Speaker 3>in the show notes. I hope you enjoyed this special

0:29:57.880 --> 0:30:01.760
<v Speaker 3>episode of head Game. If you did, please consider leaving

0:30:01.840 --> 0:30:05.920
<v Speaker 3>me a review. I'm at Middleton, see you in the

0:30:05.960 --> 0:30:10.080
<v Speaker 3>next episode.