1 00:00:05,240 --> 00:00:07,840 Speaker 1: This is what the Flux I'm v and It's Friday, 2 00:00:07,880 --> 00:00:10,320 Speaker 1: the seventh of November. Today will be the first episode 3 00:00:10,360 --> 00:00:13,560 Speaker 1: in the two part interview with Lee hatton financial operations 4 00:00:13,600 --> 00:00:16,880 Speaker 1: lead at Block, the company behind Square after Pay, title 5 00:00:16,960 --> 00:00:19,720 Speaker 1: music platform, and much more. In part one, bretton Justin 6 00:00:19,720 --> 00:00:22,040 Speaker 1: We'll be talking to Lee about her path to leadership, 7 00:00:22,280 --> 00:00:24,479 Speaker 1: lessons from around the world, as well as the contrast 8 00:00:24,560 --> 00:00:27,200 Speaker 1: between banks and FinTechs. But before that, here are the 9 00:00:27,200 --> 00:00:30,080 Speaker 1: top three business news stories from Australia and around the world. 10 00:00:30,200 --> 00:00:33,480 Speaker 1: TPG has bought seventy percent of Kinetic, Australia's largest bus 11 00:00:33,479 --> 00:00:36,280 Speaker 1: operator and owner of the Melbourne Skybus Airport Shuttle, in 12 00:00:36,320 --> 00:00:39,120 Speaker 1: a private equity deal with over four billion dollars. In 13 00:00:39,200 --> 00:00:42,440 Speaker 1: other news, pet Circle's recent financials showed revenue fell by 14 00:00:42,479 --> 00:00:45,160 Speaker 1: two point nine percent last financial year and their losses 15 00:00:45,200 --> 00:00:47,520 Speaker 1: grew from ten point five million to thirty six point 16 00:00:47,640 --> 00:00:50,239 Speaker 1: nine million. Pet Circle said the revenue drop was due 17 00:00:50,280 --> 00:00:53,200 Speaker 1: to four wing prices and heavy investment in their digitization 18 00:00:53,280 --> 00:00:56,960 Speaker 1: and expansion strategy. And finally, OpenAI has signed a seven year, 19 00:00:57,040 --> 00:00:59,920 Speaker 1: thirty eight billion US dollar deal to buy cloud services 20 00:01:00,000 --> 00:01:02,880 Speaker 1: on Amazon. This deal gives open Aye access to hundreds 21 00:01:02,920 --> 00:01:05,080 Speaker 1: of thousands of in video chips to train and run 22 00:01:05,120 --> 00:01:07,880 Speaker 1: its artificial intelligence models. That's it from me today. I'll 23 00:01:07,920 --> 00:01:10,759 Speaker 1: pass it over to Brettan Justin for the insightful conversation with. 24 00:01:10,800 --> 00:01:14,399 Speaker 2: Lee Hatton today on What the Flux in Conversation. We're 25 00:01:14,440 --> 00:01:18,440 Speaker 2: excited to welcome Lee Hatton. Lee is Block's financial operations lead. 26 00:01:18,680 --> 00:01:22,119 Speaker 2: Block being the forty five billion US dollar global fintech giant, 27 00:01:22,280 --> 00:01:25,720 Speaker 2: the company behind cash app, Square, music platform, Title, and 28 00:01:25,760 --> 00:01:28,160 Speaker 2: of course after Pay as well. And Lee's responsible for 29 00:01:28,200 --> 00:01:31,760 Speaker 2: overseeing the partnerships and payments that keep Block's global ecosystem 30 00:01:31,880 --> 00:01:34,479 Speaker 2: running smoothly. But her part to that role hasn't been 31 00:01:34,560 --> 00:01:37,960 Speaker 2: exactly linear. She started her career in financial services across 32 00:01:38,040 --> 00:01:41,400 Speaker 2: New Zealand, Australia, the UK and the US before becoming 33 00:01:41,640 --> 00:01:44,199 Speaker 2: CEO of U Bank. Then she led sun Corpse Banking 34 00:01:44,200 --> 00:01:47,119 Speaker 2: and Welfare, served on the Zero Board, and joined after 35 00:01:47,160 --> 00:01:49,560 Speaker 2: Pay just before it became part of Block in twenty 36 00:01:49,560 --> 00:01:51,960 Speaker 2: twenty two. Lee, I hope I got everything in there correctly, 37 00:01:52,040 --> 00:01:53,760 Speaker 2: but welcome to What the Flux in conversation. 38 00:01:54,000 --> 00:01:58,680 Speaker 3: Jeez, whooo that sound impress and I'm like that sounds great. 39 00:01:58,840 --> 00:01:59,840 Speaker 4: Thank you for as much. 40 00:01:59,760 --> 00:02:01,600 Speaker 2: Nice you can take that intro. If you want to 41 00:02:01,640 --> 00:02:02,520 Speaker 2: explain yourself in the. 42 00:02:02,440 --> 00:02:05,960 Speaker 4: Future, great idea, great idea. 43 00:02:06,040 --> 00:02:09,079 Speaker 5: Abslutely, I'd love to start when you were starting out, 44 00:02:09,200 --> 00:02:12,800 Speaker 5: did you always picture yourself in senior leadership or is 45 00:02:12,840 --> 00:02:15,600 Speaker 5: that ambition something that actually grew over time. 46 00:02:16,120 --> 00:02:17,960 Speaker 4: That's that's a. 47 00:02:17,919 --> 00:02:20,679 Speaker 3: Cool question, Brett, because I don't know if you've seen 48 00:02:20,680 --> 00:02:23,440 Speaker 3: this more recently, but there's quite a trend going on 49 00:02:23,720 --> 00:02:24,560 Speaker 3: of people like. 50 00:02:24,800 --> 00:02:28,040 Speaker 4: Looking back in their past to kind of understand their 51 00:02:28,320 --> 00:02:29,000 Speaker 4: kind of future. 52 00:02:29,040 --> 00:02:32,920 Speaker 3: And it's so easy to overdo these things and overanalyze it. 53 00:02:33,280 --> 00:02:35,800 Speaker 3: Like I grew up in a small town in New Zealand. 54 00:02:35,960 --> 00:02:40,080 Speaker 3: It's called agekim Good dairy farming country, And I think 55 00:02:40,600 --> 00:02:43,799 Speaker 3: as it relates to like where was I going, I 56 00:02:44,120 --> 00:02:46,959 Speaker 3: guess like I was fortunate. Like my childhood I could 57 00:02:46,960 --> 00:02:48,960 Speaker 3: line a pandock and look up at the sky and 58 00:02:49,320 --> 00:02:50,960 Speaker 3: just kind of go, look what is out there? 59 00:02:51,280 --> 00:02:52,119 Speaker 4: Like it's huge. 60 00:02:52,360 --> 00:02:55,840 Speaker 3: And my family really always encouraged me to really think big. 61 00:02:56,560 --> 00:02:58,920 Speaker 3: So I was pretty lucky in that respect. And then 62 00:02:58,960 --> 00:03:02,120 Speaker 3: when I started I was a UNI and I was 63 00:03:02,120 --> 00:03:05,920 Speaker 3: a grad student working with wispet and my dad, like 64 00:03:06,000 --> 00:03:08,320 Speaker 3: I would be working really late at night because of 65 00:03:08,360 --> 00:03:11,280 Speaker 3: course like the harder you work, the luckier year. And 66 00:03:11,320 --> 00:03:13,079 Speaker 3: I'd be working late at night and I'd call my. 67 00:03:13,080 --> 00:03:15,520 Speaker 4: Dad and I'd say, yeah, it's all good, and he 68 00:03:15,560 --> 00:03:18,800 Speaker 4: would say, are you the manager yet? And I'd be like, 69 00:03:19,240 --> 00:03:23,040 Speaker 4: but what you know? And I think just subtly, those. 70 00:03:22,880 --> 00:03:27,079 Speaker 3: Messages around leadership became something that you know, maybe if 71 00:03:27,120 --> 00:03:30,839 Speaker 3: someone psychoanalyzed me, it's pretty mad, but I just really 72 00:03:30,919 --> 00:03:33,520 Speaker 3: I wanted to achieve, right Like I was like, one 73 00:03:33,560 --> 00:03:35,280 Speaker 3: day he's going to call me and he's going to 74 00:03:35,320 --> 00:03:37,480 Speaker 3: say you're the manager yet, and I'm going to go, yep. 75 00:03:38,120 --> 00:03:40,280 Speaker 3: And so that was kind of that kind of see 76 00:03:40,320 --> 00:03:43,560 Speaker 3: me on a path, And so I think, yeah, there 77 00:03:43,600 --> 00:03:45,760 Speaker 3: was probably a nate part of me that wanted to 78 00:03:45,800 --> 00:03:48,640 Speaker 3: be a leader. There was definitely an ambition and a 79 00:03:48,720 --> 00:03:51,120 Speaker 3: drive from growing up in a small town to want 80 00:03:51,120 --> 00:03:51,840 Speaker 3: to know what. 81 00:03:51,960 --> 00:03:53,280 Speaker 4: Is out in the big wide world. 82 00:03:53,680 --> 00:03:56,560 Speaker 3: And then I think there was just it was always subtle. 83 00:03:57,000 --> 00:04:01,400 Speaker 3: It was almost quite beautiful, because I think in leadership, 84 00:04:01,600 --> 00:04:05,280 Speaker 3: having people that believe in you is something that kind 85 00:04:05,320 --> 00:04:08,400 Speaker 3: of ignites your spirit and makes you want to hit. 86 00:04:08,360 --> 00:04:10,920 Speaker 2: That way, Yeah, you touched on the big wide world 87 00:04:10,920 --> 00:04:12,880 Speaker 2: and it sounds like from at least a professional career 88 00:04:12,920 --> 00:04:15,520 Speaker 2: and I'm sure personal experience as well. We've worked across 89 00:04:15,640 --> 00:04:19,480 Speaker 2: a number of different countries New Zealand, Australia, the UK, US. 90 00:04:19,600 --> 00:04:22,240 Speaker 2: Do you feel like a lot of those international stints 91 00:04:22,480 --> 00:04:24,520 Speaker 2: have shaped the way you are as a leader and 92 00:04:24,560 --> 00:04:26,919 Speaker 2: also as a professional or do you think that having 93 00:04:27,040 --> 00:04:29,080 Speaker 2: just been in Australia you might have had the same 94 00:04:29,160 --> 00:04:30,120 Speaker 2: leadership experience. 95 00:04:30,680 --> 00:04:34,680 Speaker 3: For sure, you have to get out of your own way, 96 00:04:34,800 --> 00:04:38,680 Speaker 3: and you have to really face your fears of the unknown, 97 00:04:39,120 --> 00:04:44,480 Speaker 3: and sometimes I think I did it totally naively. So 98 00:04:44,640 --> 00:04:47,800 Speaker 3: a really good example, I remember I was working at 99 00:04:47,839 --> 00:04:51,719 Speaker 3: Bank New Zealand and I had this opportunity to go 100 00:04:52,120 --> 00:04:56,560 Speaker 3: and be the executive vice president of sales for great 101 00:04:56,560 --> 00:05:00,360 Speaker 3: Western Bank in South Dakota. Now I kind of recall 102 00:05:00,440 --> 00:05:04,920 Speaker 3: having these conversations with my then of well he's still 103 00:05:04,960 --> 00:05:05,440 Speaker 3: my husband. 104 00:05:05,440 --> 00:05:07,039 Speaker 4: I was going to say, was he my husband then? 105 00:05:07,120 --> 00:05:09,880 Speaker 3: But yeah, he was my husband then, and saying, you know, 106 00:05:09,960 --> 00:05:13,120 Speaker 3: with banks, you can a you can be almost anything 107 00:05:13,160 --> 00:05:15,919 Speaker 3: you want to be, but be you can work almost 108 00:05:16,000 --> 00:05:18,279 Speaker 3: anywhere in the world you want to. And we got 109 00:05:18,279 --> 00:05:22,640 Speaker 3: out this map of where National Australia Bank had branches, right, 110 00:05:22,800 --> 00:05:25,280 Speaker 3: and a branch is like not just a retail branch 111 00:05:25,320 --> 00:05:27,840 Speaker 3: that you can imagine. It's also like you might have 112 00:05:27,880 --> 00:05:30,480 Speaker 3: a treasury team over in the year ears, so you 113 00:05:30,560 --> 00:05:33,120 Speaker 3: might have a group of traders over in London. And 114 00:05:33,160 --> 00:05:35,040 Speaker 3: I remember we looked at this big map and it 115 00:05:35,120 --> 00:05:36,719 Speaker 3: was like he was like, yeah, you'd want to go 116 00:05:36,800 --> 00:05:41,880 Speaker 3: anywhere except there, which was like South Dakota. And so 117 00:05:42,480 --> 00:05:47,159 Speaker 3: when this opportunity came up, I ran him and you know, 118 00:05:47,279 --> 00:05:50,719 Speaker 3: conveniently my mother in law was with him at the time, 119 00:05:50,960 --> 00:05:53,800 Speaker 3: and I said, oh, hey, any great news, We're going 120 00:05:53,800 --> 00:05:54,720 Speaker 3: to South Dakota. 121 00:05:55,040 --> 00:05:57,720 Speaker 4: I can't wait. I'll tell you about it later. And 122 00:05:57,800 --> 00:05:59,680 Speaker 4: I quickly hung up the phone. 123 00:05:59,480 --> 00:06:02,120 Speaker 3: Because I thought I'll just like wrap the band aid 124 00:06:02,120 --> 00:06:04,240 Speaker 3: off and see where this goes. Like you know how 125 00:06:04,279 --> 00:06:07,479 Speaker 3: they say, you know, seek forgiveness, not permission works in. 126 00:06:07,520 --> 00:06:11,200 Speaker 4: Marriage is on top and so I uh. 127 00:06:11,640 --> 00:06:14,400 Speaker 3: I then received a barrage of tix like do you 128 00:06:14,440 --> 00:06:16,240 Speaker 3: remember where that is on the map, like do you 129 00:06:16,360 --> 00:06:18,440 Speaker 3: know what that And then I was able to counter 130 00:06:18,520 --> 00:06:21,080 Speaker 3: that with things like yeah, but Warren Buffett's and omaha, 131 00:06:21,320 --> 00:06:23,039 Speaker 3: like we'll be able to go to the bookshare happily. 132 00:06:23,200 --> 00:06:25,480 Speaker 3: Hm and like I was lucky enough over the year 133 00:06:25,520 --> 00:06:27,440 Speaker 3: we had like a little private plane that I could 134 00:06:27,440 --> 00:06:30,400 Speaker 3: cruise around and it was like the pros away the cons. 135 00:06:30,520 --> 00:06:33,920 Speaker 4: But I think from a career perspective, you need to 136 00:06:34,040 --> 00:06:35,159 Speaker 4: keep opening your mind. 137 00:06:35,560 --> 00:06:41,080 Speaker 3: And I think curiosity and like taking these risks reasonably calculated, 138 00:06:41,120 --> 00:06:44,240 Speaker 3: but you don't know all the details is like absolutely 139 00:06:44,480 --> 00:06:49,120 Speaker 3: critical to your like your personal growth and your like leadership. 140 00:06:49,200 --> 00:06:52,000 Speaker 3: Like I turned up there and I must have looked 141 00:06:52,040 --> 00:06:55,520 Speaker 3: like something out of a like legally Blonde movie. Like 142 00:06:55,560 --> 00:06:59,400 Speaker 3: I turned off and it was like dark snowing, and 143 00:06:59,440 --> 00:07:02,719 Speaker 3: they had lived me like a truck to drive to 144 00:07:02,839 --> 00:07:06,000 Speaker 3: my new place. And the truck had like a smash 145 00:07:06,080 --> 00:07:09,080 Speaker 3: windscreen because a deer had like flown on it, and. 146 00:07:09,040 --> 00:07:11,640 Speaker 4: Like it was just it was crazy. 147 00:07:12,440 --> 00:07:14,400 Speaker 3: And then you wake up to go to work and 148 00:07:14,440 --> 00:07:18,800 Speaker 3: you're like, my eyes are rich, like I can hardly see. 149 00:07:18,560 --> 00:07:19,200 Speaker 4: But let's go. 150 00:07:19,560 --> 00:07:23,200 Speaker 3: And yeah, it's just those kind of experiences And I've 151 00:07:23,240 --> 00:07:24,840 Speaker 3: been lucky to have a lot of them, and I've 152 00:07:24,840 --> 00:07:26,960 Speaker 3: been lucky to be backed into a lot of them. 153 00:07:27,360 --> 00:07:30,960 Speaker 3: They really shape and give you a perspective and you 154 00:07:31,400 --> 00:07:36,760 Speaker 3: culturally really start to learn about just how different people 155 00:07:36,960 --> 00:07:40,360 Speaker 3: are and America is great. You can speak the same 156 00:07:40,440 --> 00:07:43,360 Speaker 3: language and be in totally different. 157 00:07:43,160 --> 00:07:46,360 Speaker 5: Spaces and Lee, You've had such a broad range of 158 00:07:46,440 --> 00:07:50,320 Speaker 5: experiences within financial services over the years. How is leading 159 00:07:50,480 --> 00:07:54,640 Speaker 5: a traditional bank different compared to leading a company like Block. 160 00:07:54,800 --> 00:08:01,080 Speaker 3: Yeah, so well in so many ways, very different. But like, 161 00:08:01,160 --> 00:08:03,240 Speaker 3: the one thing that I would connect them on is 162 00:08:03,320 --> 00:08:07,440 Speaker 3: like they are both customer obsessed, right, Like, I think 163 00:08:07,520 --> 00:08:11,800 Speaker 3: that's the thing that passion for customers is totally. 164 00:08:11,400 --> 00:08:14,520 Speaker 4: Grounded on both sides of that equation. But the ability 165 00:08:14,560 --> 00:08:16,320 Speaker 4: to like literally. 166 00:08:15,960 --> 00:08:21,800 Speaker 3: Move fast and move with almost an innocence really exists 167 00:08:21,840 --> 00:08:27,360 Speaker 3: in fintech, whereas in traditional banking you are bound by history, 168 00:08:27,600 --> 00:08:32,560 Speaker 3: hundreds of years of history that can really hold you back. 169 00:08:33,000 --> 00:08:35,280 Speaker 3: And so I think with that you get to really 170 00:08:35,320 --> 00:08:42,079 Speaker 3: think afresh from a leadership perspective. I think recognizing it's 171 00:08:42,440 --> 00:08:46,199 Speaker 3: like you you don't take away things like the mantras 172 00:08:46,200 --> 00:08:48,880 Speaker 3: are kind of like let's move fast and break things. 173 00:08:48,920 --> 00:08:51,880 Speaker 3: It applies in both, right, Like everyone wants to move 174 00:08:51,880 --> 00:08:54,760 Speaker 3: fast and break things. It's just the consequence of breaking 175 00:08:54,800 --> 00:08:59,640 Speaker 3: things can look quite different. Should we constantly be curious 176 00:08:59,679 --> 00:09:02,160 Speaker 3: about what the next innovation in tech is and start 177 00:09:02,160 --> 00:09:05,280 Speaker 3: to apply that to our everyday work exists in both places. 178 00:09:06,160 --> 00:09:09,160 Speaker 3: Is the culture about capturing hearts and minds totally the 179 00:09:09,200 --> 00:09:12,600 Speaker 3: same in both places? But I think what you get is, 180 00:09:12,800 --> 00:09:15,560 Speaker 3: and I mean this really nicely, you get a different 181 00:09:15,640 --> 00:09:19,800 Speaker 3: level of maturity that you see in the big banks 182 00:09:20,280 --> 00:09:23,360 Speaker 3: than you do in fintech. And you get probably a 183 00:09:23,440 --> 00:09:27,240 Speaker 3: level of sophistication of financial services knowledge in the big 184 00:09:27,280 --> 00:09:31,480 Speaker 3: banks that you don't get in the FinTechs, which totally 185 00:09:31,600 --> 00:09:34,079 Speaker 3: enables the creative thinking to occur. 186 00:09:34,280 --> 00:09:37,480 Speaker 2: Yeay, interesting, And so we touched briefly on Block now, 187 00:09:37,559 --> 00:09:40,640 Speaker 2: but you report to Jack Dorsey, who's obviously founder of 188 00:09:40,640 --> 00:09:43,480 Speaker 2: Block and formally founder of Twitter as well. How has 189 00:09:43,520 --> 00:09:45,440 Speaker 2: that experience been as part of Block? 190 00:09:45,760 --> 00:09:48,679 Speaker 3: Yeah? No, I actually report through to O and Jennings 191 00:09:48,720 --> 00:09:52,280 Speaker 3: who runs business. But we said on this whole leadership 192 00:09:52,280 --> 00:09:56,160 Speaker 3: team together, which is called Core, and we have lots 193 00:09:56,160 --> 00:10:01,480 Speaker 3: of attractions every week, right, and it is totally different. 194 00:10:01,520 --> 00:10:04,160 Speaker 3: Like I've worked with so many founders now, I feel 195 00:10:04,240 --> 00:10:08,480 Speaker 3: really really privileged to have had those experiences. So I 196 00:10:08,520 --> 00:10:12,640 Speaker 3: first start worked with Rodgery for zero and being on 197 00:10:12,640 --> 00:10:15,280 Speaker 3: that board was like being part of the executive team. Right. 198 00:10:15,320 --> 00:10:19,480 Speaker 3: It's probably the hardest working board I'd ever ever experienced. 199 00:10:20,320 --> 00:10:22,720 Speaker 3: And then of course with Neck and Anted after Pay 200 00:10:22,920 --> 00:10:26,000 Speaker 3: and now with Jack and the team like Brian Gracedonia, 201 00:10:26,040 --> 00:10:29,080 Speaker 3: who effectively was the founder of cash app. They are 202 00:10:29,160 --> 00:10:34,240 Speaker 3: just amazing minds, like super creative, amazing minds leading these 203 00:10:34,440 --> 00:10:38,520 Speaker 3: insane businesses. But the one thing that really connects it 204 00:10:38,559 --> 00:10:43,840 Speaker 3: is around this real vision of economic empowerment and just 205 00:10:44,080 --> 00:10:46,840 Speaker 3: a real belief. Like when you're dealing with the scale 206 00:10:46,840 --> 00:10:50,880 Speaker 3: of America and you wake up in the morning thinking globally, 207 00:10:51,400 --> 00:10:56,079 Speaker 3: your whole perspective on how to affect changes different because 208 00:10:56,160 --> 00:10:58,640 Speaker 3: you can make a tweak to a product, or you 209 00:10:58,679 --> 00:11:02,280 Speaker 3: can launch a product and have millions of users, right, 210 00:11:02,360 --> 00:11:06,040 Speaker 3: millions of users within like days or weeks versus as 211 00:11:06,040 --> 00:11:08,280 Speaker 3: you know, when we would do that in Australia or 212 00:11:08,320 --> 00:11:11,280 Speaker 3: New Zealand or even the UK. You just don't get 213 00:11:11,320 --> 00:11:13,920 Speaker 3: the scale, so you're not being able to test and. 214 00:11:13,880 --> 00:11:15,600 Speaker 4: Think and look at things differently. 215 00:11:15,679 --> 00:11:19,000 Speaker 3: So I think with Jack and what I've seen with Brian, 216 00:11:19,200 --> 00:11:22,240 Speaker 3: and what I've seen with like Nick and and Rod, 217 00:11:22,840 --> 00:11:27,640 Speaker 3: it's just this unwavering vision, right, and the ability to 218 00:11:27,800 --> 00:11:32,680 Speaker 3: just move mountains and engage people to want to move 219 00:11:32,720 --> 00:11:35,480 Speaker 3: those mountains with them. And I think it Block like 220 00:11:35,520 --> 00:11:38,520 Speaker 3: one of the things that really connects the passion there 221 00:11:39,040 --> 00:11:43,280 Speaker 3: is economic empowerment and the ability to really look out 222 00:11:43,440 --> 00:11:47,640 Speaker 3: for the little guy like those that it just don't 223 00:11:47,640 --> 00:11:51,600 Speaker 3: have access to economic security the way that you know 224 00:11:51,760 --> 00:11:53,880 Speaker 3: a lot of us in Australia, you know, rest of 225 00:11:53,880 --> 00:11:55,920 Speaker 3: the world. You know, we wake up and we have 226 00:11:56,000 --> 00:11:59,439 Speaker 3: the privilege, but there is certainly millions and millions of 227 00:11:59,440 --> 00:12:01,800 Speaker 3: people out there that just don't have those same privileges. 228 00:12:02,080 --> 00:12:05,000 Speaker 3: And of course it started with square and simple problems. 229 00:12:06,000 --> 00:12:09,240 Speaker 3: So you know, can I take a payment with a 230 00:12:09,320 --> 00:12:11,719 Speaker 3: card on a tiny little reader. 231 00:12:11,480 --> 00:12:14,080 Speaker 4: That actually looks beautiful? You know, Rod wanted to do 232 00:12:14,160 --> 00:12:16,000 Speaker 4: beautiful accounting software, Like. 233 00:12:16,880 --> 00:12:20,959 Speaker 3: I think there is an esthetic as well as any 234 00:12:21,200 --> 00:12:24,600 Speaker 3: visionary business model. Like, don't get me wrong, all of 235 00:12:24,640 --> 00:12:29,000 Speaker 3: them have economic outcomes, but there's definitely also an aesthetic 236 00:12:29,080 --> 00:12:31,000 Speaker 3: that goes with that to achieve it. 237 00:12:31,000 --> 00:12:34,360 Speaker 5: It sounds like your role is extremely broad and it's 238 00:12:34,400 --> 00:12:36,920 Speaker 5: also interesting, what do you see is your role beyond 239 00:12:37,080 --> 00:12:41,200 Speaker 5: just running your function? You're part of the wider block business. 240 00:12:41,480 --> 00:12:44,040 Speaker 4: Yeah, it's a really really cool role. 241 00:12:44,760 --> 00:12:49,560 Speaker 3: So Block is totally remote, right, and so everybody is 242 00:12:49,640 --> 00:12:52,080 Speaker 3: remote and Block, can we really encourage it, Like we 243 00:12:52,160 --> 00:12:55,480 Speaker 3: have awesome policies that let people work anywhere in the 244 00:12:55,480 --> 00:12:57,720 Speaker 3: world for three months pretty much anywhere in the world. 245 00:12:57,840 --> 00:13:00,640 Speaker 3: You know, there's obviously some caveats there about if you're 246 00:13:00,640 --> 00:13:04,160 Speaker 3: in the big bank sanction screening, but anyway, so like 247 00:13:04,200 --> 00:13:08,160 Speaker 3: there are places in spaces, and so with that, really 248 00:13:08,480 --> 00:13:13,080 Speaker 3: your role becomes like a total enabler because you're not 249 00:13:13,280 --> 00:13:17,240 Speaker 3: having the water cooler chat, you're not having I don't know, 250 00:13:17,440 --> 00:13:21,200 Speaker 3: you're not necessarily physical all the time, but you have 251 00:13:21,280 --> 00:13:25,840 Speaker 3: to create the combat sport without that occurring. So I 252 00:13:26,000 --> 00:13:29,000 Speaker 3: kind of find like collaboration is probably the number one 253 00:13:29,120 --> 00:13:32,439 Speaker 3: skill in our organization. Anyone will tell you that, and 254 00:13:32,720 --> 00:13:35,640 Speaker 3: it works across Either you're in a big bank with 255 00:13:36,040 --> 00:13:38,640 Speaker 3: I don't know, tens of thousands of people or you're 256 00:13:38,640 --> 00:13:42,400 Speaker 3: in a fintech with ten thousand people or one hundred people, right, 257 00:13:42,520 --> 00:13:45,800 Speaker 3: collaboration becomes your number one skill and your ability to 258 00:13:45,960 --> 00:13:50,920 Speaker 3: like listen, learn, process and adapt. It's like this constant 259 00:13:51,040 --> 00:13:53,400 Speaker 3: cycle that's going on. And so I think, although my 260 00:13:53,480 --> 00:13:56,360 Speaker 3: role is really broad, probably the additional things I can 261 00:13:56,400 --> 00:13:59,280 Speaker 3: bring is I guess they call it like systems thinking. 262 00:13:59,360 --> 00:14:01,920 Speaker 3: It's like, how does there's impact this, that impacts that 263 00:14:02,679 --> 00:14:04,880 Speaker 3: because we have to see right you know, I get 264 00:14:04,920 --> 00:14:07,760 Speaker 3: to see right through the system of like money movement. 265 00:14:07,880 --> 00:14:08,880 Speaker 4: You know how does money move? 266 00:14:08,960 --> 00:14:11,320 Speaker 3: Oh, I can see it right from the outset, before 267 00:14:11,600 --> 00:14:14,040 Speaker 3: the card is even in your hand. I know where 268 00:14:14,080 --> 00:14:17,400 Speaker 3: the money is moving from. So there's those kind of things. 269 00:14:17,520 --> 00:14:21,960 Speaker 4: I think the other pieces always with leaders like you, especially. 270 00:14:21,640 --> 00:14:25,000 Speaker 3: When you're remote, you need like energy and empathy and 271 00:14:25,120 --> 00:14:28,880 Speaker 3: care because you can feel isolated really quickly. Like I 272 00:14:28,920 --> 00:14:30,960 Speaker 3: even have those days where I'm just like, well, like 273 00:14:31,000 --> 00:14:31,840 Speaker 3: where is everybody? 274 00:14:31,840 --> 00:14:33,920 Speaker 4: A bit of call and annoise someone, which I'm sure 275 00:14:34,040 --> 00:14:35,200 Speaker 4: is really good fun for them. 276 00:14:35,800 --> 00:14:38,560 Speaker 3: But you know, we have tools like slack and stuff 277 00:14:38,600 --> 00:14:41,000 Speaker 3: that we use to be able to do like a hangout, 278 00:14:41,120 --> 00:14:43,840 Speaker 3: and I think those kind of things just you know, 279 00:14:43,920 --> 00:14:46,720 Speaker 3: like you've got to keep using your intuition to know 280 00:14:46,840 --> 00:14:48,680 Speaker 3: like is there someone I haven't heard from in a while, 281 00:14:48,840 --> 00:14:50,440 Speaker 3: or is there somewhere that I didn't see in a 282 00:14:50,480 --> 00:14:53,240 Speaker 3: meeting and picking up those signals. 283 00:14:53,320 --> 00:14:56,440 Speaker 4: I think also too, like Jack and the team, they. 284 00:14:56,400 --> 00:15:00,600 Speaker 3: Just really encourage constant call out of blockers the road, 285 00:15:00,800 --> 00:15:03,240 Speaker 3: what's in the road of moving things, And so I 286 00:15:03,280 --> 00:15:06,480 Speaker 3: think having spidery senses on blockers. No one can see 287 00:15:06,480 --> 00:15:10,360 Speaker 3: around corners, but you know, like constant thinking about like 288 00:15:10,400 --> 00:15:14,000 Speaker 3: what are the blockers is another really cool kind of skill, 289 00:15:14,280 --> 00:15:17,440 Speaker 3: and I think because too internationally. We're almost a twenty 290 00:15:17,480 --> 00:15:20,800 Speaker 3: four to seven business around here, you know, so it's 291 00:15:20,800 --> 00:15:21,400 Speaker 3: pretty awesome. 292 00:15:21,440 --> 00:15:23,800 Speaker 4: We're always on the go. There's always someone on the go. 293 00:15:24,120 --> 00:15:26,120 Speaker 2: Yeah, blockers, no paint intending, I C. 294 00:15:27,680 --> 00:15:29,160 Speaker 4: Yeah, no, no, no, my time. 295 00:15:30,480 --> 00:15:32,720 Speaker 1: Thanks for listening. Part two of the podcast with Lee 296 00:15:32,760 --> 00:15:35,120 Speaker 1: Hutton will be released on Monday, the tenth of November. 297 00:15:35,560 --> 00:15:36,160 Speaker 1: We'll see you then.