WEBVTT - Donate Life part B

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<v Speaker 1>Appogia production.

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<v Speaker 2>Hi everyone, thank you for tuning back into Tenantus for Nurses.

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<v Speaker 2>I suspect Woodbine here this season. I am so excited

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<v Speaker 2>to announce that the podcast is being supported by Nutritia,

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<v Speaker 2>which is a global leader in medical nutrition. They understand

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<v Speaker 2>the needs of nurses in the nutrition space and for

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<v Speaker 2>over one hundred and twenty five years have provided products

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<v Speaker 2>to support child health. Some of Nutrita's pediatric brands include

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<v Speaker 2>Neo Kate Junior for children who have food allergies and

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<v Speaker 2>app to Grow for those fussy eaters. And those of

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<v Speaker 2>us who have children know many kids who go through

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<v Speaker 2>the phases of definite fussiness. For more information and resources,

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<v Speaker 2>visit the nutritiona Pediatrics hub at nutritia dot com dot

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<v Speaker 2>au forward slash Pediatrics. I just want to say a

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<v Speaker 2>huge thank you to Nutritia. Their desire to support nurses

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<v Speaker 2>is truly appreciated, and they are allowing me to continue

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<v Speaker 2>this podcast so that we can all grow as nurses.

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<v Speaker 2>This season, we have some amazing speakers in the pediatric

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<v Speaker 2>space which I cannot wait to share with you all. Hi,

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<v Speaker 2>my name's beck Woodbine, and welcome to Tenderness for nurses.

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<v Speaker 2>I'm grateful for the person that I had the opportunity to.

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<v Speaker 1>Be, so I hit it and parked it for Nelly

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<v Speaker 1>four years.

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<v Speaker 2>We always have free will, We always get to choose.

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<v Speaker 1>We are autonomous.

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<v Speaker 2>Hi everyone, thank you for tuning back in to Tenderness

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<v Speaker 2>for Nurses. Today we have part B of our Donate

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<v Speaker 2>Life Talk. I've just had a chat with Georgie who

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<v Speaker 2>is the Donation Specialist nurse and coordinator, and now we

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<v Speaker 2>have got a chat with Justine Holloway, who is the

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<v Speaker 2>acting nurse services manager for Donate Life in Victoria. Hi Justine, Hello,

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<v Speaker 2>thank you for having me. Oh, thank you so much

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<v Speaker 2>for coming on. I know you guys are busy and

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<v Speaker 2>we'd booked this a little way out, but I truly

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<v Speaker 2>truly appreciate you taking the time to come on and

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<v Speaker 2>have a chat with us about your role and what

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<v Speaker 2>you do. So I suppose a good way to start

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<v Speaker 2>is give us a little bit of info on your

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<v Speaker 2>background and how you've ended up where you are with

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<v Speaker 2>Donate Life.

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<v Speaker 1>Absolutely so. I started my nursing career nearly twenty years

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<v Speaker 1>or so ago and initially worked in medical and surgical

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<v Speaker 1>settings before moving into intensive care and it was in

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<v Speaker 1>the intensive care unit that I had exposure to people

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<v Speaker 1>who were going to become an organ donor and also

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<v Speaker 1>people who had received a transplant and are in the

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<v Speaker 1>intensive care recovering after their transplant operation. And it was

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<v Speaker 1>through that experience that I became really interested in the

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<v Speaker 1>organ and tissue donation space and the roles such as

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<v Speaker 1>what you've just heard from Georgie, and then moved into

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<v Speaker 1>working for Donate Life. So initially I started working as

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<v Speaker 1>a donation specialist nurse similar to what Georgia was doing,

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<v Speaker 1>and then moved into a management.

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<v Speaker 2>So do you manage the nursing stuff or manage the

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<v Speaker 2>donation retrieve, all the donation all of that side of things.

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<v Speaker 1>Yeah, So the nursing manager role within Donate Life we

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<v Speaker 1>manage the donation specialist nurses and they are at the

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<v Speaker 1>front line of facilitating organ tissue donation where we then

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<v Speaker 1>work closely with the transplant teams and intensive care units

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<v Speaker 1>and a number of different groups to provide the organ

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<v Speaker 1>tissue donation service in Victoria. So from my current role

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<v Speaker 1>acting in the Nursing Services manager position, we are liaising

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<v Speaker 1>with the Organ and Tissue Authority in Canberra. The Department

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<v Speaker 1>of Health in Victoria, the health services within Victoria where

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<v Speaker 1>we have donation specialist nurses employed, and the number of

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<v Speaker 1>other key stakeholders that enable us to do our work.

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<v Speaker 2>How many nurses do you employ.

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<v Speaker 1>We have nurses based in the metro settings in addition

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<v Speaker 1>to regional settings, so there's up to about thirty oh

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<v Speaker 1>donation specialist nurses. Yeah, based in fourteen health services.

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<v Speaker 2>And do you DA's with the other states as well.

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<v Speaker 1>Yeah, we do, so the donation nurses will definitely be

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<v Speaker 1>liaising with the transplant teams in other jurisdictions. From a

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<v Speaker 1>nursing manager role, we do liaise with other nursing managers

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<v Speaker 1>together so we can be working together on matters that

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<v Speaker 1>are relevant to all of us and to deliver the

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<v Speaker 1>strategic plan of the augmented authority.

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<v Speaker 2>So in a nutshell, can you explain your role is

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<v Speaker 2>management of nursing stuff, but you also do a fivoit

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<v Speaker 2>of other things as well.

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<v Speaker 1>Yes, quite a diverse role which isn't disimilar to the

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<v Speaker 1>donation nursing role as well. It's dynamic, it's diverse. No,

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<v Speaker 1>two days are often the same. We also perform the

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<v Speaker 1>manager on call role, so that is overseeing the staff

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<v Speaker 1>and the logistics when we have donation cases occurring in Victoria,

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<v Speaker 1>to identify where staff need to be and when they

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<v Speaker 1>need to be relieved and have someone else to come

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<v Speaker 1>and take over. So we perform that role as well.

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<v Speaker 2>Do you look after the transplant team or is that

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<v Speaker 2>completely separate?

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<v Speaker 1>No, they are separate, but we do work closely with them.

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<v Speaker 1>We're really only half of the journey. Really, You're on

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<v Speaker 1>the donation side, and then when our part has finished,

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<v Speaker 1>that's the halfway mark, and then that's when the transplant

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<v Speaker 1>teams have a more active role than in transplanting the

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<v Speaker 1>recipients who are waiting on the waiting list and providing

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<v Speaker 1>that ongoing care to them.

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<v Speaker 2>So one of your roles is care of your specialist nurses,

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<v Speaker 2>which I'm assuming you would take very very seriously due

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<v Speaker 2>to the type of work that you're all doing. What

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<v Speaker 2>are some of the strategies you have in place for

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<v Speaker 2>caring for them.

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<v Speaker 1>Yeah. Absolutely, It's a really important point and a key

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<v Speaker 1>focus for the nursing management team because it is the

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<v Speaker 1>nature of the donation specialist nursing role. It is very dynamic,

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<v Speaker 1>it is very unpredictable. It is also challenging at times,

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<v Speaker 1>but they're also incredibly rewarding. There's two key components of

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<v Speaker 1>the donation specialist nursing role, So they could be facilitating

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<v Speaker 1>a donation case anywhere within Victoria and the next day

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<v Speaker 1>they're sitting in hospital meetings or educating staff or collecting data.

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<v Speaker 1>It's a very diverse role that they perform, so from

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<v Speaker 1>a management perspective, we meet with them regularly to find

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<v Speaker 1>out how they're going, how they're progressing with their hospital work,

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<v Speaker 1>talk about clinical cases that they've been involved in, understand

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<v Speaker 1>anything else that's on their mind that we need to

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<v Speaker 1>work together to support. We have a clinical psychotherapist who

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<v Speaker 1>is available to all of the team to speak to.

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<v Speaker 1>We try and or that there are forums where the

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<v Speaker 1>team can get together and just talk to each other,

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<v Speaker 1>just discuss cases. We've implemented a reflective Practice meeting where

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<v Speaker 1>conversations with families can be discussed. We have other forums,

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<v Speaker 1>such as the Donation and Transplant Coordinator Forum where we

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<v Speaker 1>can get together with our transplant colleagues and talk about cases.

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<v Speaker 1>It's really such an individual component of what each person

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<v Speaker 1>needs and we try and be really in tune with that.

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<v Speaker 1>In addition to a couple of years ago, we implemented

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<v Speaker 1>a professional success program as well, which is looking at

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<v Speaker 1>the development of the team. So we had a component

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<v Speaker 1>of self reflective assessments, the DISC profile, which you might

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<v Speaker 1>be familiar with, looking at different communications styles, and then

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<v Speaker 1>we did worked with Gallop where the team did another

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<v Speaker 1>self assessment tool to really look at what they're good at,

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<v Speaker 1>what's particularly great around and Gallop, which is a global

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<v Speaker 1>analytics company looking at a whole range of topics relevant

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<v Speaker 1>to management and supporting your team. They say it's about

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<v Speaker 1>finding out what people are good at, not what's wrong

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<v Speaker 1>with them, And I think that's really important in this

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<v Speaker 1>line of work, to find out what makes people tick,

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<v Speaker 1>giving them opportunities to work on components within their role

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<v Speaker 1>that are aligned to that. So we did the DISK

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<v Speaker 1>self assessment, and we did the Gallop self assessment, and

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<v Speaker 1>the next part of this professional success program is looking

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<v Speaker 1>at different development pathways that people may be interested in

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<v Speaker 1>management or education, a clinical focus, being more involved in

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<v Speaker 1>the follow up of donor families. So not only did

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<v Speaker 1>the team focus on their primary role that you'll see

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<v Speaker 1>outline in their position description, but we also ensure that

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<v Speaker 1>we have robust processes for well being and development. And

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<v Speaker 1>so people have options depending on what they need. It's

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<v Speaker 1>quite an individualized approach which we then support.

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<v Speaker 2>When it comes to the families. How long do you

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<v Speaker 2>do follow up support for them?

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<v Speaker 1>Yeah, so the donor coordinator has that initial follow up

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<v Speaker 1>when their loved one has become a donor. And then

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<v Speaker 1>we have a donor Family Support coordinator whose role is

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<v Speaker 1>focused on an ongoing support of families and it really

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<v Speaker 1>is dependent on what they would like, what their needs are.

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<v Speaker 1>And Michelle Skinner is our Donor Family Support coordination, does

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<v Speaker 1>a brilliant job in maintaining that contact, especially anniversaries. Donor

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<v Speaker 1>families are invited to come to a service of remembrance

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<v Speaker 1>every year as well, so that it really is based

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<v Speaker 1>on what a family would like in terms of that

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<v Speaker 1>ongoing support from Donut Life.

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<v Speaker 2>And I'm assuming you would ask them what they want.

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<v Speaker 1>Yes, absolutely.

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<v Speaker 2>And do you have regular meetings with your team so

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<v Speaker 2>you know how sometimes someone has trouble, they're starting to

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<v Speaker 2>get burnt out. You don't have insight, but you can

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<v Speaker 2>tell something's a bit off with them. Do you watch

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<v Speaker 2>your team on that level, or social worker or a psychotherapist,

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<v Speaker 2>you know you're always keeping an eye on your team.

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<v Speaker 1>Yeah, absolutely, and I think this is where when we

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<v Speaker 1>meet with them. A big part of it, I think

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<v Speaker 1>is really building a working relationship with the team, so

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<v Speaker 1>there is that open communication so the team feel comfortable

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<v Speaker 1>to let us know when they're starting to feel like

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<v Speaker 1>they need a bit of a break, or ensuring that

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<v Speaker 1>they have a proactive leave plan throughout the year, things

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<v Speaker 1>like that, so we can be intoe with where people

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<v Speaker 1>are at and what they may need.

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<v Speaker 2>That's so important. Actually, I was just chatting about that

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<v Speaker 2>with Georgie, and Georgie made comment about how important it

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<v Speaker 2>was for her own self care to make sure that

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<v Speaker 2>she had regular holidays. And even though it's great to

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<v Speaker 2>save it up for a big trip, I do think

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<v Speaker 2>you need to sometimes break it up a little bit

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<v Speaker 2>and have something to look forward to and in a

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<v Speaker 2>role that it's not just physical but highly emotive. I

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<v Speaker 2>think that's so important.

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<v Speaker 1>Yeah, yeah, no, I completely agree. And when the team

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<v Speaker 1>are around death and dying and they're providing so much

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<v Speaker 1>empathy to the families that they meet, keeping that focus

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<v Speaker 1>on self care is so important. And I know there's

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<v Speaker 1>different words out therefore, you know, detached empathy or empathy

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<v Speaker 1>without absorption, or this way of being able to care

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<v Speaker 1>for families so genuinely but also preserving that self care.

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<v Speaker 1>And I think that's a skill when it's not something

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<v Speaker 1>that comes instantaneously, but it is something that the team

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<v Speaker 1>develop over time, and we absolutely want to support the

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<v Speaker 1>team to develop those skills. And I think when different

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<v Speaker 1>peers are talking to each other, they can share those

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<v Speaker 1>strategies that they have developed for themselves as well. I

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<v Speaker 1>think that that is it's really important.

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<v Speaker 2>So can you say those terms again around empathy.

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<v Speaker 1>Yeah, so there's different ones out there, but they all

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<v Speaker 1>mean a similar thing around detached empathy or empathy without absorption.

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<v Speaker 1>Before coming on here, just to look for a really

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<v Speaker 1>clear definition of empathy the ability to understand and share

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<v Speaker 1>feelings of others, but doing that in a way when

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<v Speaker 1>you're in a profession such as this where you're not

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<v Speaker 1>taking on everybody's grief because there's a lot of it

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<v Speaker 1>and at the same time you're still human. So there's

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<v Speaker 1>definitely a skill working in this particular profession and other

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<v Speaker 1>professions in health as well, or ambulance workers, you know, microparamedics,

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<v Speaker 1>and there's aspects of this role that it's raw, it's

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<v Speaker 1>really raw, and I think sometimes there are families that

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<v Speaker 1>the team will talk to and just maybe something relatable

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<v Speaker 1>about that particular patient or that family where it just

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<v Speaker 1>catches you a little bit more. And having that awareness

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<v Speaker 1>of self to know when that's happened and how to

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<v Speaker 1>navigate that. Is there a need to step away and

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<v Speaker 1>someone else to come in and be involved, but it's

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<v Speaker 1>also what's happening in the team's life outside of work.

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<v Speaker 1>You know, life can sometimes throw some pretty significant.

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<v Speaker 2>Curve polls, absolutely, and when.

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<v Speaker 1>You're in a role such as this, I think sometimes

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<v Speaker 1>it can have more of an impact depending on what

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<v Speaker 1>the day looks like and what the donation that's may

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<v Speaker 1>be required to do on that day. You know, are

0:13:43.001 --> 0:13:45.401
<v Speaker 1>they on call for the statewide service and they've got

0:13:45.441 --> 0:13:48.881
<v Speaker 1>something else going on, and navigating that in a way

0:13:49.281 --> 0:13:53.681
<v Speaker 1>that still supports everybody with what they need with what's

0:13:53.721 --> 0:13:54.441
<v Speaker 1>going on for them.

0:13:55.201 --> 0:13:57.721
<v Speaker 2>When you go in and have a chat with a family,

0:13:58.321 --> 0:14:00.361
<v Speaker 2>you know, you're talking about the end of life for

0:14:00.441 --> 0:14:04.361
<v Speaker 2>a loved one, there's been a traumatic incident. Emotions are

0:14:04.481 --> 0:14:09.441
<v Speaker 2>really high at that time. How do you bring it

0:14:09.641 --> 0:14:16.001
<v Speaker 2>down so that you can have a viable conversation because

0:14:16.441 --> 0:14:18.961
<v Speaker 2>I know what I'm really upset, I might only keep

0:14:19.201 --> 0:14:22.241
<v Speaker 2>tying a little bit of information. How do you go

0:14:22.321 --> 0:14:27.241
<v Speaker 2>about that? Is it numerous conversations, numerous visits with that family?

0:14:27.921 --> 0:14:32.041
<v Speaker 2>How do you bring the emotions down and allow for

0:14:32.961 --> 0:14:34.161
<v Speaker 2>an informed consent.

0:14:35.361 --> 0:14:39.081
<v Speaker 1>It's a good question, and the donation nurses have communication

0:14:39.241 --> 0:14:44.801
<v Speaker 1>training for facilitating conversations regarding donation. A big part of

0:14:44.841 --> 0:14:47.561
<v Speaker 1>it is working closely with the treating team at the

0:14:47.601 --> 0:14:51.241
<v Speaker 1>health service to understand what's happening for this family, what

0:14:51.321 --> 0:14:54.961
<v Speaker 1>other dynamics might be there are their family that need

0:14:55.001 --> 0:14:58.081
<v Speaker 1>to travel from into state or overseas, or how long

0:14:58.081 --> 0:15:00.881
<v Speaker 1>has their loved one been in the intensive care unit?

0:15:00.921 --> 0:15:05.001
<v Speaker 1>For example? What information can the donation nurse gather before

0:15:05.161 --> 0:15:10.281
<v Speaker 1>walking into the family meeting to best care and provide information,

0:15:11.041 --> 0:15:14.001
<v Speaker 1>but learn about their loved one and understand what is

0:15:14.041 --> 0:15:17.681
<v Speaker 1>important for them regarding end of life and organ and

0:15:17.721 --> 0:15:21.241
<v Speaker 1>tissue donation has been a part of that. Sometimes it's

0:15:21.281 --> 0:15:24.521
<v Speaker 1>a number of conversations, sometimes it might be only one.

0:15:25.201 --> 0:15:29.441
<v Speaker 1>It really is based on the family and what they need.

0:15:30.201 --> 0:15:37.441
<v Speaker 2>It must be highly confronting to think about someone keeping

0:15:37.481 --> 0:15:41.001
<v Speaker 2>a loved one alive. To take out different organs of

0:15:41.041 --> 0:15:44.121
<v Speaker 2>their body, and I would assume that one of the

0:15:44.241 --> 0:15:47.961
<v Speaker 2>questions would be what happens after that, So.

0:15:47.961 --> 0:15:51.681
<v Speaker 1>Donate life are only ever involved once there's been a

0:15:51.761 --> 0:15:55.281
<v Speaker 1>transition in the patient's care to end of life, and

0:15:55.761 --> 0:16:00.241
<v Speaker 1>part of that conversation is understanding what's happened to their

0:16:00.321 --> 0:16:03.041
<v Speaker 1>loved one and understanding why there's been that transition to

0:16:03.241 --> 0:16:06.561
<v Speaker 1>end of life and ensuring that there is an understanding

0:16:07.041 --> 0:16:10.201
<v Speaker 1>or an acceptance that there is that transition to end

0:16:10.281 --> 0:16:14.641
<v Speaker 1>of life care before donation is ever raised. And then

0:16:14.721 --> 0:16:19.241
<v Speaker 1>part of raising donation is understanding the wishes of their

0:16:19.281 --> 0:16:21.521
<v Speaker 1>loved one and what they would have wanted. And I

0:16:21.521 --> 0:16:25.561
<v Speaker 1>think for the team, when the family are aware what

0:16:25.601 --> 0:16:27.961
<v Speaker 1>their loved one would have wanted in terms of donation,

0:16:28.801 --> 0:16:32.921
<v Speaker 1>that's a different experience to when they're completely unaware of

0:16:33.041 --> 0:16:36.761
<v Speaker 1>what their donation isshes may be. And that's a big

0:16:36.761 --> 0:16:40.441
<v Speaker 1>part of the media and communications teams within the Organance

0:16:40.481 --> 0:16:44.961
<v Speaker 1>Issue Donation Network to raise awareness around donation and to

0:16:45.081 --> 0:16:47.641
<v Speaker 1>encourage people to register their wishes and to have a

0:16:47.681 --> 0:16:50.601
<v Speaker 1>conversation with their loved one. So if they're ever in

0:16:50.641 --> 0:16:55.641
<v Speaker 1>this position where they need to talk about donation, they

0:16:55.721 --> 0:16:58.161
<v Speaker 1>have confidence in knowing what their loved one would have wanted.

0:16:59.361 --> 0:17:04.761
<v Speaker 2>It must be highly confronting to be sitting in a

0:17:04.840 --> 0:17:10.041
<v Speaker 2>room someone's just loved ones just had a traumatic incident. Yeah,

0:17:10.080 --> 0:17:14.401
<v Speaker 2>and then you're being asked the question about organ donation.

0:17:15.201 --> 0:17:20.761
<v Speaker 2>Are we in Australia the only country that does organization

0:17:21.481 --> 0:17:25.241
<v Speaker 2>as a donation like in the States, is organs paid for?

0:17:26.521 --> 0:17:32.200
<v Speaker 1>No, that's certainly in Australia. There's no financial incentive for

0:17:32.360 --> 0:17:36.120
<v Speaker 1>anyone to pursue organic tissue donation. It's very much an

0:17:36.201 --> 0:17:40.920
<v Speaker 1>altimistic gift and it's very rare. There's only two percent

0:17:41.160 --> 0:17:43.801
<v Speaker 1>of patients that die in a way where organ issue

0:17:43.801 --> 0:17:49.041
<v Speaker 1>donation is possible. There's a very very rare set of

0:17:49.080 --> 0:17:54.080
<v Speaker 1>circumstances where donation can be discussed with a family just

0:17:54.160 --> 0:17:56.120
<v Speaker 1>sept that's what their life one would have wanted.

0:17:57.241 --> 0:18:00.961
<v Speaker 2>So overseas in those places, do people pay for organs?

0:18:02.281 --> 0:18:05.520
<v Speaker 1>Not to my knowledge, but I'm not across the across

0:18:05.561 --> 0:18:09.801
<v Speaker 1>the details of what happens in each major country and

0:18:09.840 --> 0:18:12.600
<v Speaker 1>how they facility. You know what their donation program looks.

0:18:12.481 --> 0:18:17.521
<v Speaker 2>Like because I remember being a student nurse at PA

0:18:17.880 --> 0:18:22.441
<v Speaker 2>when doctor Strong set up the liver transplant unit and

0:18:22.761 --> 0:18:24.880
<v Speaker 2>they started doing their first liver transplants. Now that was

0:18:24.921 --> 0:18:29.001
<v Speaker 2>back in nineteen eighty eight eighty nine, and then, I

0:18:29.041 --> 0:18:32.241
<v Speaker 2>mean I was too young and stupid within as a

0:18:32.321 --> 0:18:35.521
<v Speaker 2>nurse and for any theaters to go into those theaters,

0:18:35.961 --> 0:18:41.161
<v Speaker 2>but I can remember looking in in absolute awe of

0:18:41.321 --> 0:18:46.440
<v Speaker 2>what they were doing and how remarkable they were. And

0:18:46.481 --> 0:18:48.360
<v Speaker 2>then once I went, I did some work at the

0:18:48.400 --> 0:18:50.640
<v Speaker 2>Royal Children's and you know, there were a couple of

0:18:50.681 --> 0:18:55.600
<v Speaker 2>incidences where I was a scrub nurse there, but it

0:18:55.640 --> 0:18:57.840
<v Speaker 2>felt like it was such a privilege to even be

0:18:57.880 --> 0:19:00.721
<v Speaker 2>around it, let alone be part of it, you know,

0:19:01.640 --> 0:19:04.281
<v Speaker 2>And you guys must feel that on a daily basis.

0:19:05.241 --> 0:19:08.401
<v Speaker 1>Yeah, And I think it's we'll see, you know, how

0:19:08.400 --> 0:19:10.721
<v Speaker 1>many patients may have been you know, may have received

0:19:10.721 --> 0:19:15.840
<v Speaker 1>a transplant, live a transplant, or the national numbers to

0:19:15.840 --> 0:19:18.400
<v Speaker 1>see how many lives have been saved. But when you

0:19:18.481 --> 0:19:22.480
<v Speaker 1>actually talk to someone who has had the experience of

0:19:22.561 --> 0:19:26.201
<v Speaker 1>being on the waiting list, waiting for this call because

0:19:26.201 --> 0:19:30.801
<v Speaker 1>their own organ is failing, and just that uncertainty to

0:19:31.160 --> 0:19:35.001
<v Speaker 1>hopefully receiving a call that a transplant is available to

0:19:35.080 --> 0:19:38.241
<v Speaker 1>them and then their recovery. But I guess thinking about

0:19:38.281 --> 0:19:41.241
<v Speaker 1>what that means for them, but it's also much broader

0:19:41.281 --> 0:19:43.921
<v Speaker 1>than that in terms of what that means for their family,

0:19:44.360 --> 0:19:46.521
<v Speaker 1>what that means for their children, or what that means

0:19:46.561 --> 0:19:49.521
<v Speaker 1>for their spouse or their parents and their friends, or

0:19:49.561 --> 0:19:52.240
<v Speaker 1>being able to get back to work. You know, it

0:19:52.281 --> 0:19:55.561
<v Speaker 1>often has such a significant impact on their day to

0:19:55.640 --> 0:19:58.440
<v Speaker 1>day quality of life and the relationships around them that

0:19:59.160 --> 0:20:02.200
<v Speaker 1>when you hear a recipient tell their story, it's so

0:20:02.360 --> 0:20:07.481
<v Speaker 1>incredibly moving because they're their story has often started many

0:20:07.521 --> 0:20:11.600
<v Speaker 1>many months before they've received a transplanting and you're hearing

0:20:11.640 --> 0:20:14.721
<v Speaker 1>them talk about the impact that it's had on them.

0:20:15.080 --> 0:20:20.441
<v Speaker 1>It certainly puts into perspective the fragility of life. Absolutely

0:20:20.721 --> 0:20:23.321
<v Speaker 1>not getting caught up in you know sometimes just things

0:20:23.321 --> 0:20:26.321
<v Speaker 1>that we just get a bit stuck on sometimes and

0:20:26.441 --> 0:20:29.120
<v Speaker 1>you only need to listen to someone share their story,

0:20:29.840 --> 0:20:32.801
<v Speaker 1>be that a don't the family or a transplant recipient,

0:20:32.880 --> 0:20:36.401
<v Speaker 1>to just help your refocus a little bit sometimes on

0:20:37.600 --> 0:20:40.600
<v Speaker 1>what truly is important and what the connections and the

0:20:40.681 --> 0:20:42.080
<v Speaker 1>relationships around you me.

0:20:43.481 --> 0:20:47.961
<v Speaker 2>How do you look after yourself because you're also looking

0:20:48.001 --> 0:20:52.880
<v Speaker 2>after said nurses as well as you know, other avenues

0:20:52.921 --> 0:20:56.240
<v Speaker 2>of your career and your job, But how do you

0:20:56.281 --> 0:20:57.001
<v Speaker 2>look after you.

0:20:58.001 --> 0:21:00.360
<v Speaker 1>Yeah, I think because I'm now in a role where

0:21:00.400 --> 0:21:05.321
<v Speaker 1>I'm removed from the frontline stuff, so to speak. I

0:21:05.441 --> 0:21:09.641
<v Speaker 1>see my role and where I get my self care

0:21:09.761 --> 0:21:13.761
<v Speaker 1>from is doing all I can to set up a

0:21:13.921 --> 0:21:17.400
<v Speaker 1>work environment for the team that supports them. I feel

0:21:17.400 --> 0:21:20.761
<v Speaker 1>that sense of responsibility to make sure that they have

0:21:20.840 --> 0:21:23.960
<v Speaker 1>everything they need to do their job well and to

0:21:24.041 --> 0:21:27.840
<v Speaker 1>care for themselves. And I guess from my perspective that

0:21:27.961 --> 0:21:31.921
<v Speaker 1>may be looking at our workforce planning or different things

0:21:31.961 --> 0:21:34.441
<v Speaker 1>like that which enable us to staff the roster well

0:21:34.521 --> 0:21:36.801
<v Speaker 1>so people do get breaks and there's more options for

0:21:37.120 --> 0:21:41.121
<v Speaker 1>more people that have leave or that's where I focus

0:21:41.201 --> 0:21:45.920
<v Speaker 1>my attention and I feel a real sensive responsibility. And

0:21:45.961 --> 0:21:49.241
<v Speaker 1>then outside of work, I try and ensure that I

0:21:49.360 --> 0:21:52.880
<v Speaker 1>prioritize doing the things that help me recharge my batteries,

0:21:52.961 --> 0:21:55.440
<v Speaker 1>be that spending the time with my family or you know,

0:21:55.521 --> 0:21:59.160
<v Speaker 1>just having the odd weekend away. And this is also

0:21:59.201 --> 0:22:02.400
<v Speaker 1>where I've really enjoyed the work that we're putting into

0:22:02.441 --> 0:22:05.360
<v Speaker 1>the strengths, finding out what our strengths are, because not

0:22:05.400 --> 0:22:07.761
<v Speaker 1>only did the team do that, but the nursing management

0:22:07.761 --> 0:22:10.641
<v Speaker 1>team did that as well. So those times where you're

0:22:10.681 --> 0:22:13.920
<v Speaker 1>just feeling a little bit stuck on something or just

0:22:13.961 --> 0:22:16.801
<v Speaker 1>feeling a bit low. I often will look at the

0:22:16.921 --> 0:22:20.201
<v Speaker 1>report that is about me and I look at key

0:22:20.241 --> 0:22:22.080
<v Speaker 1>things in there that I think, Oh, what else can

0:22:22.120 --> 0:22:23.841
<v Speaker 1>I focus on? You know what else can I look?

0:22:23.880 --> 0:22:27.281
<v Speaker 1>I love learning, so maybe it's listening to a podcast

0:22:27.441 --> 0:22:31.521
<v Speaker 1>or I think that self awareness of knowing what you

0:22:31.640 --> 0:22:34.121
<v Speaker 1>need to take care of yourself is so important because

0:22:34.160 --> 0:22:37.280
<v Speaker 1>it's different for everybody. What works for me may not

0:22:37.321 --> 0:22:40.200
<v Speaker 1>be effective for someone else. And I think this is

0:22:40.241 --> 0:22:42.920
<v Speaker 1>the other part of not only my role, but the

0:22:42.961 --> 0:22:45.721
<v Speaker 1>other nursing manage your roles and the donation nursing team

0:22:45.801 --> 0:22:49.840
<v Speaker 1>that you know there's senior nursing positions, because we need

0:22:49.880 --> 0:22:54.121
<v Speaker 1>people to have those self care strategies to take care

0:22:54.801 --> 0:22:58.840
<v Speaker 1>of themselves even the work that we're involved in, either

0:22:58.880 --> 0:23:02.960
<v Speaker 1>directly or indirectly, to have those skills to perform this

0:23:03.441 --> 0:23:06.801
<v Speaker 1>work not only as actively as best as what they can,

0:23:06.840 --> 0:23:11.000
<v Speaker 1>but a huge part of this is having developed strategies

0:23:11.001 --> 0:23:11.720
<v Speaker 1>for self.

0:23:11.441 --> 0:23:16.120
<v Speaker 2>Care and care for others. And I would assume to

0:23:16.241 --> 0:23:21.400
<v Speaker 2>some degree, at some stage all of you have either

0:23:21.441 --> 0:23:26.561
<v Speaker 2>felt some degree of moral injury or vicarious trauma in

0:23:26.640 --> 0:23:32.641
<v Speaker 2>your role and having a psychotherapist, social worker on your

0:23:32.681 --> 0:23:36.321
<v Speaker 2>team would be wonderful to speak to, but often you

0:23:36.400 --> 0:23:41.680
<v Speaker 2>don't realize that's occurred until after the fact. Are there

0:23:41.721 --> 0:23:47.121
<v Speaker 2>times when someone comes in to ICU and it's such

0:23:47.160 --> 0:23:50.601
<v Speaker 2>a traumatic event that you just once it's dealt with,

0:23:50.761 --> 0:23:54.120
<v Speaker 2>you're like, okay, debrief, we've got to really look after you.

0:23:54.160 --> 0:23:54.840
<v Speaker 2>Does that happen?

0:23:55.801 --> 0:23:58.840
<v Speaker 1>Yeah, that does happen. Definitely happens, and not only just

0:23:59.001 --> 0:24:03.880
<v Speaker 1>for the donation team, but we often will then work

0:24:03.921 --> 0:24:06.360
<v Speaker 1>with the stuff that have been involved at the health

0:24:06.360 --> 0:24:10.520
<v Speaker 1>service to facilitate whether it be a clinical debrief, so

0:24:10.521 --> 0:24:14.321
<v Speaker 1>they understand what may have happened before they were rostered

0:24:14.360 --> 0:24:16.761
<v Speaker 1>on and were involved, or what happened after they had

0:24:16.840 --> 0:24:18.801
<v Speaker 1>left and they went on some days off, or whatever

0:24:18.801 --> 0:24:21.841
<v Speaker 1>the case might be, and understanding what the need is

0:24:22.201 --> 0:24:24.561
<v Speaker 1>so we can ensure that we can bring as much

0:24:24.600 --> 0:24:28.521
<v Speaker 1>information as we can if that's what's required, or whether

0:24:28.561 --> 0:24:32.161
<v Speaker 1>we need to come in and be involved for more

0:24:32.201 --> 0:24:36.160
<v Speaker 1>of that debrief from a self care and a looking

0:24:36.160 --> 0:24:41.881
<v Speaker 1>after each other perspective, because everybody is human and this

0:24:41.921 --> 0:24:45.080
<v Speaker 1>is a pretty intense area to work in and be

0:24:45.160 --> 0:24:48.481
<v Speaker 1>around death and dying all the time, So sometimes it's

0:24:48.521 --> 0:24:51.400
<v Speaker 1>just a matter of having a good cry and being

0:24:51.400 --> 0:24:55.561
<v Speaker 1>with your colleagues, just letting that out. And sometimes the

0:24:55.681 --> 0:24:58.801
<v Speaker 1>need is different and what that is for each person

0:24:58.840 --> 0:25:02.281
<v Speaker 1>will sometimes just vary a little bit, but we definitely

0:25:02.281 --> 0:25:05.681
<v Speaker 1>try and ensure that we've got avenues there for whatever

0:25:06.080 --> 0:25:09.521
<v Speaker 1>maybe have, so we can be responsive to that. And

0:25:09.840 --> 0:25:12.080
<v Speaker 1>often if it is similar to what you mentioned earlier,

0:25:12.160 --> 0:25:15.801
<v Speaker 1>is asking people what would be helpful right now? Is

0:25:15.840 --> 0:25:19.281
<v Speaker 1>that having some time off, is that having some debrief

0:25:19.321 --> 0:25:23.400
<v Speaker 1>type sessions. Is that speaking with the clinical psychotherapist who's

0:25:23.400 --> 0:25:25.960
<v Speaker 1>LinkedIn with Donate Life, Or is there perhaps something at

0:25:25.961 --> 0:25:29.761
<v Speaker 1>the health service EOP that is available to someone to

0:25:29.801 --> 0:25:34.961
<v Speaker 1>support them. Sometimes people have their own private support networks

0:25:34.961 --> 0:25:37.640
<v Speaker 1>that they might engage with a little more, And I

0:25:37.640 --> 0:25:39.920
<v Speaker 1>think a lot of that does come down to the

0:25:40.041 --> 0:25:44.321
<v Speaker 1>relationship we have with the team and individually to know

0:25:44.360 --> 0:25:47.001
<v Speaker 1>where they're at and what we can do to support them.

0:25:47.640 --> 0:25:51.281
<v Speaker 1>The other part that we introduced three or so years

0:25:51.321 --> 0:25:56.001
<v Speaker 1>ago was an annual engagement survey, and within the survey,

0:25:56.201 --> 0:26:00.400
<v Speaker 1>the different items that we ask the team unpacks what

0:26:00.481 --> 0:26:03.521
<v Speaker 1>their basic needs are to knowing what's expected of them

0:26:03.521 --> 0:26:05.240
<v Speaker 1>and do they have everything they need to do in

0:26:05.281 --> 0:26:09.241
<v Speaker 1>their job to their individual needs and their team needs,

0:26:09.561 --> 0:26:13.481
<v Speaker 1>and their development needs. And this enables us to keep

0:26:13.561 --> 0:26:17.041
<v Speaker 1>our eye on the ball on areas that may fluctuate

0:26:17.561 --> 0:26:21.360
<v Speaker 1>within those groupings of questions and where we can then

0:26:21.441 --> 0:26:23.880
<v Speaker 1>focus as a management team to go, oh, actually there's

0:26:24.001 --> 0:26:27.281
<v Speaker 1>a bit of a need here for some more resources

0:26:27.400 --> 0:26:30.921
<v Speaker 1>or some more education, or so you know, whatever it

0:26:31.001 --> 0:26:35.161
<v Speaker 1>may be. So we can ensure that when people come

0:26:35.201 --> 0:26:39.001
<v Speaker 1>to work they feel as engaged as they possibly can

0:26:39.080 --> 0:26:42.281
<v Speaker 1>be to perform the role, and that they can be

0:26:42.321 --> 0:26:45.840
<v Speaker 1>as open as they can with us as their managers,

0:26:46.321 --> 0:26:50.521
<v Speaker 1>to communicate how they're feeling and what else they may need.

0:26:51.201 --> 0:26:52.881
<v Speaker 2>So it's all about a safe work environment.

0:26:53.921 --> 0:26:57.041
<v Speaker 1>Yeah, absolutely, and it shouldn't be unique to our line

0:26:57.041 --> 0:26:59.521
<v Speaker 1>of work because it's how you feel that night before

0:26:59.521 --> 0:27:01.801
<v Speaker 1>you come to work, right, like, oh gosh, do people

0:27:01.921 --> 0:27:04.161
<v Speaker 1>dread it or they think, oh, yeah, I'm working tomorrow,

0:27:04.160 --> 0:27:07.400
<v Speaker 1>that's great. Or when you're out socially and someone says

0:27:07.400 --> 0:27:09.880
<v Speaker 1>to you know, I have work going, what answer do

0:27:09.961 --> 0:27:12.600
<v Speaker 1>people give you? I think gives a really clear indication

0:27:12.761 --> 0:27:16.441
<v Speaker 1>of how engaged they're feeling in their workplace and how

0:27:16.441 --> 0:27:20.321
<v Speaker 1>can we prevent people from feeling burnt out or just

0:27:20.360 --> 0:27:24.321
<v Speaker 1>that exhaustion of the unpredictability that comes with our work.

0:27:24.360 --> 0:27:29.080
<v Speaker 1>In particular, what is within our control to prevent those

0:27:29.120 --> 0:27:30.001
<v Speaker 1>things from occurring.

0:27:31.201 --> 0:27:35.761
<v Speaker 2>I think it's wonderful that you are looking ahead, you're

0:27:35.801 --> 0:27:40.481
<v Speaker 2>supporting your team, you're looking at different and new ways

0:27:40.640 --> 0:27:45.041
<v Speaker 2>of management, which I think is fantastic. And it's really

0:27:45.080 --> 0:27:51.961
<v Speaker 2>wonderful to hear because I've sat here and listened to nurses, midwives, paramedics,

0:27:52.400 --> 0:27:56.121
<v Speaker 2>and the stress and the burnout they're feeling in hospitals

0:27:57.160 --> 0:28:01.761
<v Speaker 2>is phenomenal and nothing's changing, like there's no changes, Whereas

0:28:01.961 --> 0:28:06.001
<v Speaker 2>you've got this amazing group of people and you've come

0:28:06.041 --> 0:28:08.521
<v Speaker 2>in and recognized that it could be a very high

0:28:08.600 --> 0:28:14.201
<v Speaker 2>burnout position. You're dealing with a lot of trauma, vicarious trauma,

0:28:14.761 --> 0:28:20.001
<v Speaker 2>you know, sadness, death, dying, grief, and you're doing everything

0:28:20.041 --> 0:28:23.640
<v Speaker 2>you can to look after your nursing team and team

0:28:23.921 --> 0:28:26.600
<v Speaker 2>I'm sure there's other people in that team in the

0:28:26.640 --> 0:28:29.321
<v Speaker 2>healthiest way possible. And I can't tell you how impressed

0:28:29.360 --> 0:28:32.640
<v Speaker 2>I am right now because I've sat here and listened

0:28:32.721 --> 0:28:35.201
<v Speaker 2>to people just going I don't know where nursing's going,

0:28:35.360 --> 0:28:37.361
<v Speaker 2>you know, like I don't want to be a nurse anymore.

0:28:37.600 --> 0:28:42.561
<v Speaker 2>I am so tired. And here I am hearing you

0:28:42.681 --> 0:28:47.401
<v Speaker 2>guys talking about loving your job. It's a really you know,

0:28:47.481 --> 0:28:51.001
<v Speaker 2>high stress position. You want to look after your team.

0:28:51.601 --> 0:28:54.801
<v Speaker 2>Georgia loved going to work. I mean that says so

0:28:55.041 --> 0:28:58.081
<v Speaker 2>much to me as a nurse. And I'm a little

0:28:58.081 --> 0:29:01.881
<v Speaker 2>bit in awe of the organization, to be fair, And

0:29:02.801 --> 0:29:05.200
<v Speaker 2>does that come from the top or the type the

0:29:05.241 --> 0:29:08.001
<v Speaker 2>people you employ? I mean, how do you get to

0:29:08.041 --> 0:29:08.561
<v Speaker 2>that position?

0:29:09.801 --> 0:29:11.681
<v Speaker 1>I think it's a bit of everything, to be honest,

0:29:12.041 --> 0:29:15.480
<v Speaker 1>and we can't achieve anything as a one man band

0:29:15.601 --> 0:29:19.601
<v Speaker 1>in Donate Life Like it's absolutely a team effort in

0:29:19.721 --> 0:29:22.121
<v Speaker 1>terms of the work that we do, but I think

0:29:22.121 --> 0:29:24.200
<v Speaker 1>it's a bit of a mixture. And I reflect on

0:29:24.281 --> 0:29:28.801
<v Speaker 1>COVID and just how disruptive that was for everybody. And

0:29:28.961 --> 0:29:31.161
<v Speaker 1>during that time, you know, as a leadership team, we

0:29:31.161 --> 0:29:33.601
<v Speaker 1>were looking going, oh, you know, we haven't experienced anything

0:29:33.641 --> 0:29:36.641
<v Speaker 1>like this before. What can we do? You know, with

0:29:36.721 --> 0:29:40.200
<v Speaker 1>the lockdowns and you know all these things, especially in Victoria,

0:29:40.441 --> 0:29:42.841
<v Speaker 1>what can we do here? That's a bit different because

0:29:43.441 --> 0:29:46.001
<v Speaker 1>we had some members of our team who were redeployed

0:29:46.041 --> 0:29:49.041
<v Speaker 1>to support other areas of the health service, and then

0:29:49.041 --> 0:29:53.081
<v Speaker 1>we had staff who were continuing to deliver our donation service.

0:29:53.641 --> 0:29:55.960
<v Speaker 1>You know, some people were living at home and they

0:29:55.961 --> 0:29:58.321
<v Speaker 1>had roommates for their families. Some people were living on

0:29:58.361 --> 0:30:01.440
<v Speaker 1>their own, and the experience for everyone was very different.

0:30:01.641 --> 0:30:04.361
<v Speaker 1>And one of the initues we came up with during

0:30:04.401 --> 0:30:07.641
<v Speaker 1>that time was to introduce a food for Thought Tuesday,

0:30:07.681 --> 0:30:09.720
<v Speaker 1>and I think it was a wellness Thursday. So we

0:30:09.761 --> 0:30:13.801
<v Speaker 1>had these micro learning sessions virtually and then a wellness

0:30:13.841 --> 0:30:16.721
<v Speaker 1>session where someone might come on and guide us through

0:30:16.761 --> 0:30:19.801
<v Speaker 1>some deep breathing or some stretches in the chair or

0:30:20.521 --> 0:30:24.681
<v Speaker 1>just matting anything to go. Yeah, and really, some people

0:30:24.721 --> 0:30:27.641
<v Speaker 1>will engage with that because it helps them, and some

0:30:27.681 --> 0:30:29.841
<v Speaker 1>people may not engage with that as much or they

0:30:29.841 --> 0:30:31.961
<v Speaker 1>think it's a bit fluffy or it's just not for them,

0:30:32.001 --> 0:30:35.681
<v Speaker 1>which is completely fine as well. But from an organization,

0:30:35.961 --> 0:30:39.240
<v Speaker 1>it was there, it was available. We're giving it a

0:30:39.281 --> 0:30:41.401
<v Speaker 1>go because you know, we're all kind of trying to

0:30:41.401 --> 0:30:45.161
<v Speaker 1>find our way in our respective roles, and I think

0:30:45.241 --> 0:30:48.881
<v Speaker 1>that's what has so on a bit of a seed

0:30:49.001 --> 0:30:52.121
<v Speaker 1>to go. We need to just continue to be open

0:30:52.161 --> 0:30:56.041
<v Speaker 1>minded with how to keep moving forward as an organization,

0:30:57.001 --> 0:31:02.201
<v Speaker 1>given the importance of the work we do. Without a doubt, yeah,

0:31:02.241 --> 0:31:06.361
<v Speaker 1>And I think for someone coming into the donation specialist

0:31:06.441 --> 0:31:11.121
<v Speaker 1>nursing role, part of our recruitment when we're interviewing people,

0:31:11.201 --> 0:31:14.321
<v Speaker 1>we want to be confident that they are pursuing this

0:31:14.481 --> 0:31:17.921
<v Speaker 1>role for the right reasons, that they feel really passionate

0:31:17.961 --> 0:31:22.000
<v Speaker 1>about quality end of life care and having a bit

0:31:22.001 --> 0:31:24.720
<v Speaker 1>of an understanding the process is helpful as well, but

0:31:25.281 --> 0:31:28.281
<v Speaker 1>coming into this line of work to be really aligned

0:31:28.361 --> 0:31:32.601
<v Speaker 1>with what our purpose is because then when we're working together,

0:31:32.761 --> 0:31:34.681
<v Speaker 1>or when there are times where everything's a little bit

0:31:34.921 --> 0:31:37.521
<v Speaker 1>challenging or there's a few things going on and we

0:31:37.601 --> 0:31:40.520
<v Speaker 1>really need to band together to make it work, you know,

0:31:40.601 --> 0:31:44.401
<v Speaker 1>then everybody's aligned with this shared goal of moving forward.

0:31:44.961 --> 0:31:48.281
<v Speaker 1>So that's certainly something we look at when we recruit

0:31:48.841 --> 0:31:51.881
<v Speaker 1>for nurses to join our team, who are often from

0:31:52.041 --> 0:31:55.761
<v Speaker 1>either ICU, the emergency department, or the operating theater, and

0:31:55.761 --> 0:32:02.200
<v Speaker 1>they often have had some exposure to donation or transplantation.

0:32:02.561 --> 0:32:05.561
<v Speaker 1>And I have to admit sometimes when we read a letter,

0:32:05.561 --> 0:32:10.161
<v Speaker 1>it's so moving and the person can really capture why

0:32:10.241 --> 0:32:12.641
<v Speaker 1>they've seen this role and they would really love to

0:32:12.681 --> 0:32:17.721
<v Speaker 1>join the team, which is as in a nursing management role.

0:32:17.921 --> 0:32:20.681
<v Speaker 1>I just find that I love reading that. Yeah, so

0:32:20.681 --> 0:32:22.681
<v Speaker 1>I think it's doing it for all the right reasons

0:32:22.721 --> 0:32:25.480
<v Speaker 1>and obviously having career progression, which is really important for

0:32:25.521 --> 0:32:29.521
<v Speaker 1>people who want that. But you're pursuing this because you

0:32:29.601 --> 0:32:31.681
<v Speaker 1>want to be a part of something bigger than yourself

0:32:33.001 --> 0:32:35.601
<v Speaker 1>and give back and have an appreciation for what this

0:32:35.761 --> 0:32:39.601
<v Speaker 1>actually means, which is so important. And I think when

0:32:39.681 --> 0:32:43.881
<v Speaker 1>people enjoy their job and they have everything that they

0:32:44.281 --> 0:32:47.561
<v Speaker 1>need to do the job well, I think it really

0:32:47.561 --> 0:32:50.761
<v Speaker 1>does help prevent burnout when they've got a good team

0:32:51.281 --> 0:32:54.721
<v Speaker 1>around them and great relationships with other people. That we've

0:32:54.761 --> 0:32:57.721
<v Speaker 1>obviously got a nursing and a medical component to how

0:32:57.801 --> 0:33:01.401
<v Speaker 1>our organization works, but we've also got an administration team

0:33:01.441 --> 0:33:04.721
<v Speaker 1>and a meter and communications team, and an education team,

0:33:05.201 --> 0:33:09.441
<v Speaker 1>data analyst, and you know, we rewind everybody to make

0:33:09.921 --> 0:33:13.881
<v Speaker 1>us successful in the work that we do, so we

0:33:13.961 --> 0:33:18.520
<v Speaker 1>all need to be aligned to build that trust and

0:33:18.561 --> 0:33:22.801
<v Speaker 1>those working relationships to work effectively together because ultimately, the

0:33:22.841 --> 0:33:25.081
<v Speaker 1>community are relying on us to get this right.

0:33:26.281 --> 0:33:30.681
<v Speaker 2>Two hundred percent, I couldn't agree with you more, Justine,

0:33:30.721 --> 0:33:33.921
<v Speaker 2>Thank you so much for taking the time. I am

0:33:34.321 --> 0:33:38.281
<v Speaker 2>truly in awe of the exciting way you guys are

0:33:38.401 --> 0:33:42.720
<v Speaker 2>moving and caring for your nurses and sitting there talking

0:33:42.761 --> 0:33:45.561
<v Speaker 2>about it with me. You know, one of the number

0:33:45.601 --> 0:33:50.081
<v Speaker 2>one reasons people get burnt out is feeling underappreciated. And

0:33:51.081 --> 0:33:55.321
<v Speaker 2>it seems like you really value and your organization values

0:33:55.441 --> 0:33:59.641
<v Speaker 2>the nurses and the other team members greatly and what

0:33:59.721 --> 0:34:02.121
<v Speaker 2>they do and you can't do what you do without

0:34:02.161 --> 0:34:07.480
<v Speaker 2>these guys, so exactly, I really appreciate you taking the time.

0:34:07.681 --> 0:34:11.481
<v Speaker 2>I've already spoken with Georgia about how people can sign

0:34:11.561 --> 0:34:15.121
<v Speaker 2>up to make sure that the loved ones know what

0:34:15.201 --> 0:34:18.081
<v Speaker 2>their decisions are when it comes to organ donation, and

0:34:18.121 --> 0:34:20.281
<v Speaker 2>George just went through what you need to do, whether

0:34:20.361 --> 0:34:26.321
<v Speaker 2>it go through donatlife dot org or through Medicare, and

0:34:26.721 --> 0:34:30.361
<v Speaker 2>I'll put those details up on our show notes so

0:34:30.401 --> 0:34:32.521
<v Speaker 2>that people if they just want to want to check

0:34:32.601 --> 0:34:35.721
<v Speaker 2>where they're at with it, can click on it. But

0:34:35.841 --> 0:34:39.241
<v Speaker 2>it saves so many lives and it just takes the

0:34:39.241 --> 0:34:42.520
<v Speaker 2>burden of a really tough decision off the family during

0:34:42.521 --> 0:34:47.201
<v Speaker 2>a really traumatic time making that decision, and then it's

0:34:47.241 --> 0:34:50.321
<v Speaker 2>there on your Medicare card. So is there anything else

0:34:50.361 --> 0:34:51.281
<v Speaker 2>you want to add to that?

0:34:52.681 --> 0:34:55.641
<v Speaker 1>No, I really appreciate the opportunity to speak to you.

0:34:55.681 --> 0:34:58.440
<v Speaker 1>Really about what we do, but also about the team

0:34:58.561 --> 0:35:01.281
<v Speaker 1>because we do really value the work that they do

0:35:01.641 --> 0:35:05.321
<v Speaker 1>and the difference that they make with the families, also

0:35:05.401 --> 0:35:08.241
<v Speaker 1>the many health professionals that they interact with on a

0:35:08.721 --> 0:35:12.041
<v Speaker 1>day to day basis. We feel very fortunate to have them,

0:35:12.321 --> 0:35:15.361
<v Speaker 1>and we feel really really fortunate to have a job

0:35:16.001 --> 0:35:19.401
<v Speaker 1>that has such an impact on those needing a transform.

0:35:20.121 --> 0:35:23.561
<v Speaker 2>Just see if we had more nursing leaders like you

0:35:23.601 --> 0:35:26.281
<v Speaker 2>and the organization you're working for. I don't think nurses

0:35:26.321 --> 0:35:29.241
<v Speaker 2>would be leaving in droves like they are. And it

0:35:29.281 --> 0:35:33.201
<v Speaker 2>doesn't take much, just takes a little bit of thought

0:35:33.361 --> 0:35:37.521
<v Speaker 2>into what your team needs, and like you said, it's

0:35:37.561 --> 0:35:39.441
<v Speaker 2>just those funny little things and whether they choose to

0:35:39.481 --> 0:35:44.041
<v Speaker 2>engage or not, it's there and it's offered and it's powerful.

0:35:44.281 --> 0:35:47.921
<v Speaker 1>It's so powerful, and I think sometimes we have an

0:35:47.921 --> 0:35:52.081
<v Speaker 1>expectation for the team to be curious about their ongoing

0:35:52.201 --> 0:35:56.281
<v Speaker 1>learning and development. I think it's really important as the

0:35:56.681 --> 0:36:00.201
<v Speaker 1>nursing leadership team, and this extends into our education team

0:36:00.241 --> 0:36:04.561
<v Speaker 1>as well, that we also maintain that curiosity to ensure

0:36:04.641 --> 0:36:07.561
<v Speaker 1>we're the best possible leaders that we can be as

0:36:07.601 --> 0:36:10.641
<v Speaker 1>a team. And we've actually recently introduced a regular kind

0:36:10.641 --> 0:36:13.721
<v Speaker 1>of session in house to just keep talking about the

0:36:13.761 --> 0:36:18.441
<v Speaker 1>topics that are relevant, be it change management or crucial conversations,

0:36:18.641 --> 0:36:20.841
<v Speaker 1>or you know, a range of things that we think, oh,

0:36:20.921 --> 0:36:22.601
<v Speaker 1>let's just have a bit of a refresher on that,

0:36:22.681 --> 0:36:28.761
<v Speaker 1>because we do have such a responsibility in nursing leadership

0:36:28.801 --> 0:36:32.961
<v Speaker 1>management roles for the type of environment that we've set

0:36:33.281 --> 0:36:36.641
<v Speaker 1>for the nursing team in our organizations or our departments

0:36:36.761 --> 0:36:38.281
<v Speaker 1>or wherever.

0:36:37.961 --> 0:36:41.321
<v Speaker 2>We may be based, because leadership comes from the top.

0:36:42.201 --> 0:36:46.761
<v Speaker 1>Absolutely, yeah, completely agree. You know, you have to continue

0:36:46.761 --> 0:36:51.000
<v Speaker 1>to be monitoring when we do an engagement survey. It's

0:36:51.001 --> 0:36:53.201
<v Speaker 1>not a flushing a pan, you know, or we've done

0:36:53.241 --> 0:36:55.480
<v Speaker 1>that tick box like, it's something that we'll come back

0:36:55.481 --> 0:36:58.041
<v Speaker 1>to and it will inform different actions that we take

0:36:59.121 --> 0:37:02.561
<v Speaker 1>to continue to refine what we do to keep the

0:37:02.641 --> 0:37:05.601
<v Speaker 1>team's engagement on our radar and the things that we

0:37:05.681 --> 0:37:08.201
<v Speaker 1>still need to focus on, or they're things that pop

0:37:08.281 --> 0:37:10.521
<v Speaker 1>up from time to time that you do need a

0:37:10.561 --> 0:37:13.081
<v Speaker 1>little bit of work. But I think that's normal and

0:37:13.161 --> 0:37:16.081
<v Speaker 1>I think as long as we continue to look at that,

0:37:16.081 --> 0:37:19.361
<v Speaker 1>that's the main point. So we do continue to move

0:37:19.441 --> 0:37:20.480
<v Speaker 1>forward and address them.

0:37:21.401 --> 0:37:25.041
<v Speaker 2>Well, I think it's wonderful and I know you are

0:37:25.321 --> 0:37:28.521
<v Speaker 2>super busy, and thank you so much for taking the

0:37:28.601 --> 0:37:31.841
<v Speaker 2>time to chat with me. Like I said, we'll put

0:37:31.961 --> 0:37:34.761
<v Speaker 2>information up on the show notes. I'm in awe of

0:37:34.801 --> 0:37:38.761
<v Speaker 2>your leadership, Justine. Thank you so much for taking the

0:37:38.801 --> 0:37:41.561
<v Speaker 2>time to chat to us. And you know, I really

0:37:41.681 --> 0:37:45.801
<v Speaker 2>hope other nursing leaders have listened to this and take

0:37:45.881 --> 0:37:48.681
<v Speaker 2>on board a couple of those little pointers. One was

0:37:48.801 --> 0:37:52.281
<v Speaker 2>Gallop and what was the other disc? Disk disc.

0:37:52.881 --> 0:37:54.561
<v Speaker 1>You can just put it into Google and there'll be

0:37:54.601 --> 0:37:57.841
<v Speaker 1>plenty of content that comes up. And I think Gallup

0:37:57.841 --> 0:38:02.761
<v Speaker 1>in particular often has resources for managers just hone in

0:38:02.961 --> 0:38:06.281
<v Speaker 1>on little disperse team or you know, different topics that

0:38:06.481 --> 0:38:10.321
<v Speaker 1>are very relatable that can just give some tips or

0:38:10.401 --> 0:38:12.801
<v Speaker 1>you know, just things to think about when you're managing

0:38:12.841 --> 0:38:13.561
<v Speaker 1>the nursing tea.

0:38:14.081 --> 0:38:17.521
<v Speaker 2>Oh I love it so thank you so much and

0:38:17.961 --> 0:38:19.561
<v Speaker 2>I appreciate you taking the time.

0:38:20.161 --> 0:38:22.401
<v Speaker 1>Oh thanks both, It's been a pleasure speaking with you.

0:38:25.881 --> 0:38:29.241
<v Speaker 2>This season. I am so excited to announce that the

0:38:29.281 --> 0:38:32.641
<v Speaker 2>podcast is being supported by Nutritia, which is a global

0:38:32.721 --> 0:38:36.121
<v Speaker 2>leader in medical nutrition. They understand the needs of nurses

0:38:36.161 --> 0:38:38.601
<v Speaker 2>in the nutrition space and for over one hundred and

0:38:38.681 --> 0:38:42.241
<v Speaker 2>twenty five years have provided products to support child health.

0:38:42.721 --> 0:38:46.921
<v Speaker 2>Some of Nutritiona's pediatric brands include Neo Kate Junior for

0:38:47.041 --> 0:38:49.681
<v Speaker 2>children who have food allergies, and app to Grow for

0:38:49.721 --> 0:38:52.801
<v Speaker 2>those fussy eaters. And those of us who have children

0:38:53.441 --> 0:38:57.121
<v Speaker 2>know many kids who go through the phases of definite fussiness.

0:38:57.761 --> 0:39:01.681
<v Speaker 2>For more information and resources, visit the Nutritiona Pediatrics hub

0:39:01.841 --> 0:39:06.001
<v Speaker 2>at nutritia dot com dot au forward slash pediatrics. I

0:39:06.081 --> 0:39:08.441
<v Speaker 2>just want to say a huge thank you to Nutrita.

0:39:08.921 --> 0:39:11.801
<v Speaker 2>Their desire to support nurses is truly appreciated, and they

0:39:11.801 --> 0:39:15.161
<v Speaker 2>are allowing me to continue this podcast so that we

0:39:15.201 --> 0:39:16.441
<v Speaker 2>can all grow as nurses.