1 00:00:05,881 --> 00:00:07,281 Speaker 1: Appoche Production. 2 00:00:10,801 --> 00:00:14,521 Speaker 2: Welcome to another episode of Brave Always the CEO series. 3 00:00:14,721 --> 00:00:18,521 Speaker 2: This series, we launch into the new world of brave leadership. 4 00:00:18,640 --> 00:00:21,520 Speaker 1: Happy people create happy businesses, true. 5 00:00:21,281 --> 00:00:23,001 Speaker 3: Emotionally intelligent leadership. 6 00:00:23,041 --> 00:00:25,041 Speaker 2: I've picked up Vombit once on our about our fourth 7 00:00:25,121 --> 00:00:27,601 Speaker 2: flight and everybody thought, well, of it's good enough for him. 8 00:00:27,721 --> 00:00:28,441 Speaker 2: I can do it now. 9 00:00:28,521 --> 00:00:31,121 Speaker 3: We will be joined by culture and leadership. 10 00:00:30,721 --> 00:00:35,121 Speaker 2: Experts and some superstar CEOs who will courageously tell us 11 00:00:35,161 --> 00:00:38,561 Speaker 2: the truth behind their brave leadership journeys. Today I am 12 00:00:38,601 --> 00:00:42,361 Speaker 2: joined by the amazing Karen Brown. Karen Brown is an innovative, 13 00:00:42,521 --> 00:00:46,881 Speaker 2: award winning pharmacy owner, pharmacist and entrepreneur. Karen is also 14 00:00:47,161 --> 00:00:50,040 Speaker 2: the managing partner of Terry White Kim Mart Aarana Hills 15 00:00:50,321 --> 00:00:54,441 Speaker 2: and founder of Batch Tested, Australia's only one stop platform, 16 00:00:54,481 --> 00:00:58,841 Speaker 2: guaranteeing athletes have simplified access to batch tested and certified 17 00:00:58,881 --> 00:01:02,121 Speaker 2: sports supplement and nutritional rangers. Karen has been recognized for 18 00:01:02,281 --> 00:01:05,601 Speaker 2: numerous awards, from Small Business Person of the Year Pharmacy 19 00:01:05,601 --> 00:01:07,761 Speaker 2: of the Year. Karen is a member of the advisory 20 00:01:07,761 --> 00:01:10,840 Speaker 2: boards for Terry White Kim Mart, University of Queensland School 21 00:01:10,840 --> 00:01:15,481 Speaker 2: of Pharmacy, Australasian College of Pharmacy and PSA leadership. She's 22 00:01:15,521 --> 00:01:19,720 Speaker 2: also a mum, a wife and a former Queensland Firebird netballer. 23 00:01:19,881 --> 00:01:22,081 Speaker 3: Welcome Karen, great to him today. Did I get that 24 00:01:22,121 --> 00:01:24,401 Speaker 3: all right? You did so much? I'm sure there I 25 00:01:24,401 --> 00:01:26,041 Speaker 3: could have gone on. I reckon actually from some of 26 00:01:26,081 --> 00:01:26,440 Speaker 3: the stuff I. 27 00:01:26,481 --> 00:01:28,081 Speaker 1: Read when you hear someone read it. 28 00:01:29,000 --> 00:01:31,281 Speaker 2: Whilst I know you have a passion for sport and 29 00:01:31,280 --> 00:01:33,841 Speaker 2: that playing for Firebirds was a big part of your life, 30 00:01:33,920 --> 00:01:36,761 Speaker 2: I'm also fascinated by this link between playing in an 31 00:01:36,761 --> 00:01:39,161 Speaker 2: elite team and harnessing that power at work. But I 32 00:01:39,161 --> 00:01:40,881 Speaker 2: guess to start off with, I wanted to ask you 33 00:01:40,961 --> 00:01:42,800 Speaker 2: for the listeners that don't know, what was your journey 34 00:01:43,161 --> 00:01:44,241 Speaker 2: to play for the Firebirds. 35 00:01:44,241 --> 00:01:45,080 Speaker 3: How long did you play for? 36 00:01:45,601 --> 00:01:45,840 Speaker 1: Yeah? 37 00:01:45,881 --> 00:01:48,841 Speaker 4: So I actually our debuted for the Firebirds at nineteen, 38 00:01:49,241 --> 00:01:52,681 Speaker 4: which is quite young in the big picture. But I 39 00:01:52,721 --> 00:01:54,800 Speaker 4: grew up in a sporting family. So my dad played 40 00:01:54,841 --> 00:01:57,800 Speaker 4: rugby league for Australia. My mum, yeah, my mum swum 41 00:01:57,881 --> 00:02:00,801 Speaker 4: for Queensland. My brother played rugby for Queensland. So a 42 00:02:00,921 --> 00:02:04,361 Speaker 4: very very sporty family. So had always played sport from 43 00:02:04,401 --> 00:02:05,520 Speaker 4: a very young age. 44 00:02:05,601 --> 00:02:07,001 Speaker 1: So and I'm. 45 00:02:06,801 --> 00:02:10,201 Speaker 4: Six foot two, so height was always on my side 46 00:02:10,281 --> 00:02:13,361 Speaker 4: as well. And like many young netballers and obviously the 47 00:02:13,441 --> 00:02:16,441 Speaker 4: Olympics at the moment, and quite often people go, you know, 48 00:02:16,881 --> 00:02:19,001 Speaker 4: had they become an Olympian, But we all start as 49 00:02:19,121 --> 00:02:20,921 Speaker 4: kids and you just happen to be good at what 50 00:02:20,960 --> 00:02:23,641 Speaker 4: you do, and you just keep going and going and going. 51 00:02:24,121 --> 00:02:25,401 Speaker 1: And I love sport. 52 00:02:25,641 --> 00:02:28,681 Speaker 4: I loved netball, I loved team sports, and I was 53 00:02:28,761 --> 00:02:31,721 Speaker 4: kind of lucky privileged. I suppose that it was semi 54 00:02:31,721 --> 00:02:35,201 Speaker 4: professional in those days, so we got paid to play, 55 00:02:35,601 --> 00:02:38,800 Speaker 4: but you also still worked or were at UNI or 56 00:02:38,841 --> 00:02:42,001 Speaker 4: things like that. So I played for three years and 57 00:02:42,081 --> 00:02:44,401 Speaker 4: got to probably travel the country playing a sport that 58 00:02:44,441 --> 00:02:47,081 Speaker 4: I loved at the same time as being at UNI. 59 00:02:47,321 --> 00:02:50,481 Speaker 4: And that was probably the catalyst when as a pharmacist. 60 00:02:50,520 --> 00:02:52,481 Speaker 4: I actually knew in grade nine that I wanted to 61 00:02:52,520 --> 00:02:53,280 Speaker 4: be a pharmacist. 62 00:02:53,321 --> 00:02:54,641 Speaker 3: So I was like, how do you know that. 63 00:02:54,841 --> 00:02:57,041 Speaker 4: I was at a careers information day and I just 64 00:02:57,081 --> 00:02:59,081 Speaker 4: thought that looked like a really I knew I want 65 00:02:59,121 --> 00:03:01,041 Speaker 4: to help people. I knew I want to be in 66 00:03:01,121 --> 00:03:03,641 Speaker 4: health and it just looked like a really pretty place 67 00:03:03,721 --> 00:03:06,161 Speaker 4: to work. As a fourteen year old girl back in 68 00:03:06,201 --> 00:03:09,321 Speaker 4: the nineties, yes, and the fragrance and all that kind 69 00:03:09,321 --> 00:03:14,441 Speaker 4: of stuff. Had no health background in my family, like engineers, lawyers, 70 00:03:14,441 --> 00:03:17,120 Speaker 4: et cetera, so it was just something. In year nine, 71 00:03:17,161 --> 00:03:19,081 Speaker 4: I was like, I want to be a pharmacist, and 72 00:03:19,201 --> 00:03:22,960 Speaker 4: so I missed out to get into pharmacy with my OP. 73 00:03:23,121 --> 00:03:26,761 Speaker 4: So I missed out by one school and I was devastated. 74 00:03:26,800 --> 00:03:30,481 Speaker 4: I was the kind of straight a student. Everything was 75 00:03:30,520 --> 00:03:34,400 Speaker 4: a perfectionism kind of thing, and just missed out. And 76 00:03:34,441 --> 00:03:37,001 Speaker 4: so I did science first. But that was a blessing 77 00:03:37,001 --> 00:03:40,481 Speaker 4: in disguise because I was offered a scholarship to this 78 00:03:40,521 --> 00:03:43,601 Speaker 4: strain Institute of Sport my first year out of school, 79 00:03:44,081 --> 00:03:45,441 Speaker 4: and I declined it because you. 80 00:03:45,401 --> 00:03:46,921 Speaker 1: Couldn't do pharmacy in Canberra. 81 00:03:47,481 --> 00:03:49,801 Speaker 4: So I stayed in Brisbane and then obviously missed out. 82 00:03:49,801 --> 00:03:52,721 Speaker 4: I'm getting into pharmacy, so did science. But by staying 83 00:03:52,721 --> 00:03:55,921 Speaker 4: in Brisbane, I then got a contract with the Queensland Firebirds. 84 00:03:56,441 --> 00:04:01,481 Speaker 4: Oh yes, And so being able to do science and 85 00:04:01,521 --> 00:04:04,321 Speaker 4: the fire birds was manageable. But I would never have 86 00:04:04,361 --> 00:04:08,001 Speaker 4: been able to do far pharmacy and firebirds. So I 87 00:04:08,041 --> 00:04:10,721 Speaker 4: actually did five beds for three years while I was 88 00:04:10,721 --> 00:04:13,481 Speaker 4: doing science. And then when obviously graduated from science. I 89 00:04:13,561 --> 00:04:16,521 Speaker 4: then transitioned to pharmacy, and that's when I just made 90 00:04:16,561 --> 00:04:20,041 Speaker 4: the decision that I couldn't keep doing netbull full time 91 00:04:20,081 --> 00:04:21,440 Speaker 4: pretty much at the same time. 92 00:04:21,241 --> 00:04:23,121 Speaker 3: As doing so that's what I was going to ask you. 93 00:04:23,161 --> 00:04:23,281 Speaker 1: Why. 94 00:04:25,401 --> 00:04:28,200 Speaker 4: Yes, I was like, no, pharmacy is my career. Netble's 95 00:04:28,201 --> 00:04:30,241 Speaker 4: a hobby, you know, Pharmacy was it. 96 00:04:30,440 --> 00:04:32,281 Speaker 2: So do you look back now and think that you 97 00:04:32,281 --> 00:04:34,081 Speaker 2: would change that decision at all? 98 00:04:34,161 --> 00:04:35,721 Speaker 1: Or no? And I coached. 99 00:04:35,761 --> 00:04:38,041 Speaker 4: I'm still heavily involved in netball and then obviously with 100 00:04:38,121 --> 00:04:41,440 Speaker 4: Match Tested. I love being amongst the athletes in sport 101 00:04:41,481 --> 00:04:44,721 Speaker 4: and so much and we'll talk about this more during 102 00:04:44,761 --> 00:04:46,880 Speaker 4: the podcast, but so much of what I do in 103 00:04:46,921 --> 00:04:49,521 Speaker 4: business is what I learned in sport. It's a huge 104 00:04:49,561 --> 00:04:52,880 Speaker 4: part of how I coach my team when I still 105 00:04:52,880 --> 00:04:55,601 Speaker 4: call it that, I coach my team at work, my 106 00:04:55,721 --> 00:04:59,561 Speaker 4: leadership journey, everything, it's so much relative. 107 00:04:59,201 --> 00:05:00,320 Speaker 1: To what I learned in sport. 108 00:05:00,601 --> 00:05:02,321 Speaker 3: Was definitely what I wanted to ask you there. 109 00:05:02,320 --> 00:05:04,200 Speaker 2: And I think it's interesting too that you grew up 110 00:05:04,201 --> 00:05:05,921 Speaker 2: I didn't know actually about your mom and dad. 111 00:05:05,921 --> 00:05:06,520 Speaker 3: That's interesting. 112 00:05:06,681 --> 00:05:08,801 Speaker 2: What was that like growing up with that, like with 113 00:05:08,921 --> 00:05:12,200 Speaker 2: a different kind of parents because they were in professional sport. 114 00:05:12,841 --> 00:05:16,241 Speaker 4: No, I think it was just that team environment. And 115 00:05:16,281 --> 00:05:20,681 Speaker 4: I suppose I don't remember having high expectations like it wasn't. 116 00:05:20,440 --> 00:05:23,441 Speaker 3: Like a pressure yet that are okay, It was just a. 117 00:05:23,481 --> 00:05:26,481 Speaker 4: Love of sport, and so they put you in sport 118 00:05:26,521 --> 00:05:29,641 Speaker 4: when you were younger. And then, as I said, both 119 00:05:29,681 --> 00:05:32,441 Speaker 4: my brothers and I have all played sport and it. 120 00:05:32,401 --> 00:05:33,720 Speaker 1: Was just a huge part of our life. 121 00:05:33,761 --> 00:05:37,281 Speaker 4: And as opposed to say music or that, we were 122 00:05:37,320 --> 00:05:41,841 Speaker 4: just in that sport environment and always in team sports 123 00:05:41,961 --> 00:05:44,281 Speaker 4: and just what comes with being in a team sport. 124 00:05:44,481 --> 00:05:46,720 Speaker 3: And I do now, yeah, I can agree. 125 00:05:46,721 --> 00:05:49,561 Speaker 2: I think if your children have even a remote interest 126 00:05:49,601 --> 00:05:51,601 Speaker 2: in sport, I'm like, get them in there. I think 127 00:05:51,641 --> 00:05:56,041 Speaker 2: it is so many reasons. I completely agree. But I 128 00:05:56,081 --> 00:05:58,481 Speaker 2: wanted to ask, then, what did you learn And it 129 00:05:58,561 --> 00:05:59,881 Speaker 2: might not be just what you learned, it might have 130 00:05:59,880 --> 00:06:01,481 Speaker 2: been from your parents as well, but what did you 131 00:06:01,561 --> 00:06:04,241 Speaker 2: learn at a young age about elite teams? 132 00:06:04,281 --> 00:06:06,561 Speaker 3: Like what it takes me in an elite team? 133 00:06:07,241 --> 00:06:08,481 Speaker 1: I think it's working together. 134 00:06:09,041 --> 00:06:11,801 Speaker 4: Yeah, I think it's always something And even what I 135 00:06:11,841 --> 00:06:14,841 Speaker 4: do now, I'm very much about you lead by example. 136 00:06:15,201 --> 00:06:18,281 Speaker 4: You know, the hard work, the one percenters. And when 137 00:06:18,320 --> 00:06:21,041 Speaker 4: you look at sport, it's everything. It's training, it's your 138 00:06:21,121 --> 00:06:24,881 Speaker 4: diligent to training. It's your resilience, you know, you get 139 00:06:24,961 --> 00:06:27,361 Speaker 4: knocked down and you get back up again kind of thing. 140 00:06:27,880 --> 00:06:31,561 Speaker 4: It's being receptive of all the different people around you 141 00:06:31,961 --> 00:06:33,921 Speaker 4: and all the different shapes and sizes that we come 142 00:06:33,961 --> 00:06:36,361 Speaker 4: in to make up a team, and that everyone brings 143 00:06:36,761 --> 00:06:40,481 Speaker 4: their own little part to collectively make your team successful. 144 00:06:40,921 --> 00:06:42,681 Speaker 4: And I think as a leader, that's what you're doing. 145 00:06:42,761 --> 00:06:45,840 Speaker 4: You're bringing a group of individuals together for a common goal. 146 00:06:46,440 --> 00:06:49,161 Speaker 4: And in my world is whether the common goal is 147 00:06:49,401 --> 00:06:53,041 Speaker 4: to win a championship or to have a very successful business, 148 00:06:53,481 --> 00:06:56,201 Speaker 4: you as the coach or the leader. And I think 149 00:06:56,241 --> 00:06:58,881 Speaker 4: some of the best sporting coaches in the world are 150 00:06:58,921 --> 00:07:02,841 Speaker 4: actually the best people managers. They employ these statisticians and 151 00:07:02,880 --> 00:07:06,121 Speaker 4: the analysis. Yeah, they are just the best people at 152 00:07:06,121 --> 00:07:08,561 Speaker 4: bringing a group of random individuals. 153 00:07:07,961 --> 00:07:10,201 Speaker 1: Together to get a result. Yeah. 154 00:07:10,241 --> 00:07:10,521 Speaker 3: I agree. 155 00:07:10,561 --> 00:07:12,601 Speaker 2: It's interesting though, right because you look at it so 156 00:07:13,081 --> 00:07:16,401 Speaker 2: flashback the Firebirds. It seemed from the outside where these 157 00:07:16,481 --> 00:07:19,481 Speaker 2: kind of professional teams that everyone is very accepting of 158 00:07:19,481 --> 00:07:22,961 Speaker 2: each other, they work together, there's that collective like you say, you're. 159 00:07:22,841 --> 00:07:25,721 Speaker 3: Working towards a common goal. One would assume not too 160 00:07:25,801 --> 00:07:27,001 Speaker 3: much in fighting, right. 161 00:07:27,561 --> 00:07:30,321 Speaker 4: Yes, No, well I think as well in a team sport, 162 00:07:31,161 --> 00:07:34,361 Speaker 4: you're all there for the same reason, but you're all trying. 163 00:07:34,441 --> 00:07:35,481 Speaker 1: You are competing. 164 00:07:35,121 --> 00:07:37,601 Speaker 4: Against each other as well, Like you're trying to go 165 00:07:37,681 --> 00:07:39,521 Speaker 4: how do I get that position on the court, how 166 00:07:39,521 --> 00:07:42,041 Speaker 4: do I get to be the starting goal shooter? But 167 00:07:42,201 --> 00:07:44,281 Speaker 4: that's against your friends. And some of the best things 168 00:07:44,321 --> 00:07:46,601 Speaker 4: that come out of sport are the lifelong French Yes, 169 00:07:46,801 --> 00:07:49,081 Speaker 4: like they're the memory there. Stuff you remember is actually 170 00:07:49,081 --> 00:07:51,201 Speaker 4: all the little things off the court. Yeah, for what 171 00:07:51,241 --> 00:07:54,280 Speaker 4: you did together, and it's really interesting. As a little 172 00:07:54,281 --> 00:07:56,681 Speaker 4: side note, I went to one of the top girls 173 00:07:56,721 --> 00:07:59,441 Speaker 4: schools in Brisbane and it was a massive rowing school 174 00:08:00,041 --> 00:08:02,041 Speaker 4: and every year the rowing coach would come to me 175 00:08:02,081 --> 00:08:04,121 Speaker 4: and say would you row? And I would say no, 176 00:08:04,361 --> 00:08:07,361 Speaker 4: I'm playing net. And then when I retired from the 177 00:08:07,361 --> 00:08:09,801 Speaker 4: Five Birds and I was still at UQ, I was 178 00:08:09,801 --> 00:08:12,361 Speaker 4: in the gym at the Qas and lo and behold 179 00:08:12,401 --> 00:08:15,121 Speaker 4: the rowing coach from school, you know, six years later, 180 00:08:15,361 --> 00:08:16,801 Speaker 4: was in there and he's like, I hear you retired 181 00:08:16,801 --> 00:08:17,721 Speaker 4: from netbuk, can I get you. 182 00:08:17,761 --> 00:08:18,481 Speaker 1: In a boat now? 183 00:08:18,841 --> 00:08:20,881 Speaker 4: I was like, yeah, I'm uni, let's go down and 184 00:08:20,921 --> 00:08:23,961 Speaker 4: row for UQ kind of thing. And I think rowing 185 00:08:24,121 --> 00:08:28,001 Speaker 4: is the ultimate team sport, as in one second you're out, 186 00:08:28,401 --> 00:08:30,961 Speaker 4: it affects the whole crew. Netball, I could have a 187 00:08:31,001 --> 00:08:33,441 Speaker 4: bad day, but the other six players on court could 188 00:08:33,441 --> 00:08:35,361 Speaker 4: have a great day. He'll pick up the pieces or 189 00:08:35,401 --> 00:08:39,161 Speaker 4: and forty and stuff. But rowing is this phenomenal line 190 00:08:39,281 --> 00:08:42,721 Speaker 4: and everyone must be in sync. And yet when I rowed, 191 00:08:43,001 --> 00:08:46,321 Speaker 4: I never felt so lonely. And I often think of 192 00:08:46,361 --> 00:08:49,761 Speaker 4: it like a production line or lack in business, everyone 193 00:08:49,801 --> 00:08:52,401 Speaker 4: is in a silo doing exactly the job they need 194 00:08:52,441 --> 00:08:55,241 Speaker 4: to do, and as long as there's this perfect production line, 195 00:08:55,241 --> 00:08:58,001 Speaker 4: it all works. But what I missed about, or what 196 00:08:58,041 --> 00:09:00,761 Speaker 4: I loved about netball was the face to face you 197 00:09:00,801 --> 00:09:03,081 Speaker 4: were all in there. It was kind of so different, 198 00:09:03,161 --> 00:09:04,721 Speaker 4: even though they were both team sports. 199 00:09:05,241 --> 00:09:08,041 Speaker 3: And I've got crazy you can't even think it's expression 200 00:09:08,081 --> 00:09:08,281 Speaker 3: in it. 201 00:09:08,801 --> 00:09:10,761 Speaker 4: But I just felt like it was just these silos 202 00:09:10,801 --> 00:09:13,641 Speaker 4: and this production line and something even in business that 203 00:09:13,721 --> 00:09:17,161 Speaker 4: I just hate that concept of everyone doing their own 204 00:09:17,281 --> 00:09:20,881 Speaker 4: silo job at their desk, etc. And just the beauty 205 00:09:20,921 --> 00:09:24,361 Speaker 4: of sport in that particularly nitball or footy or any 206 00:09:24,361 --> 00:09:27,041 Speaker 4: of those things. Where it's just that human connection and 207 00:09:27,401 --> 00:09:30,401 Speaker 4: being there for each other and yes, you can have 208 00:09:30,441 --> 00:09:33,001 Speaker 4: a bad day and that other person can pick you up. 209 00:09:33,401 --> 00:09:37,281 Speaker 4: And I think some of the great captains of sporting 210 00:09:37,321 --> 00:09:40,001 Speaker 4: teams or some of the great leaders and even when 211 00:09:40,081 --> 00:09:43,841 Speaker 4: I think of leadership, it's about inspiring those around you, 212 00:09:43,961 --> 00:09:46,201 Speaker 4: Like the really good players make the people around them 213 00:09:46,401 --> 00:09:49,441 Speaker 4: look really really good and make them believe in themselves 214 00:09:49,521 --> 00:09:52,161 Speaker 4: and lift them up to reach things they didn't think 215 00:09:52,241 --> 00:09:54,241 Speaker 4: they could achieve kind of thing. And I think that's 216 00:09:54,321 --> 00:09:58,361 Speaker 4: to me how I link back to captaining netball teams. 217 00:09:58,561 --> 00:10:00,601 Speaker 4: I was captain at school things like that, so I've 218 00:10:00,601 --> 00:10:03,081 Speaker 4: always kind of held leadership positions, but I think it's 219 00:10:03,081 --> 00:10:04,801 Speaker 4: always about just trying to get the best out of 220 00:10:04,881 --> 00:10:07,321 Speaker 4: it each other and as I said, for that common 221 00:10:07,361 --> 00:10:09,241 Speaker 4: goal if we all do well well. 222 00:10:09,241 --> 00:10:11,241 Speaker 3: I think that's a point though, isn't it. 223 00:10:11,281 --> 00:10:14,361 Speaker 2: Because I always love the analogy between sport and really 224 00:10:14,401 --> 00:10:17,601 Speaker 2: effective teams, Like I think it's just the greatest analogy 225 00:10:17,801 --> 00:10:18,201 Speaker 2: out there. 226 00:10:18,241 --> 00:10:20,561 Speaker 3: But I think there's something to be said about passion for. 227 00:10:20,521 --> 00:10:22,601 Speaker 2: What you do, right because like obviously with the sport, 228 00:10:22,641 --> 00:10:25,641 Speaker 2: peoplar deeply passioned and connected to it, whereas in some 229 00:10:25,681 --> 00:10:28,681 Speaker 2: work environments, it's harder for people to find that connection. 230 00:10:29,481 --> 00:10:32,041 Speaker 3: So do you find like that's the kind of gap sometimes? 231 00:10:32,121 --> 00:10:35,201 Speaker 4: Well, and I think that's something that I'm very blessed 232 00:10:35,241 --> 00:10:38,561 Speaker 4: with that. You know, for thirty years now, I've wanted 233 00:10:38,601 --> 00:10:41,761 Speaker 4: to be a pharmacist. Yeah, and I was very fortunate. Well, 234 00:10:42,001 --> 00:10:43,761 Speaker 4: I suppose you make your own luck kind of thing. 235 00:10:43,801 --> 00:10:47,481 Speaker 4: But when I graduated from UNI, was I six seven 236 00:10:47,601 --> 00:10:50,961 Speaker 4: Eight months out of graduation, I got offered my first partnership. 237 00:10:51,521 --> 00:10:53,761 Speaker 1: So for that happens to six does they normally happen 238 00:10:53,801 --> 00:10:55,001 Speaker 1: at it? Not always? 239 00:10:55,321 --> 00:10:57,761 Speaker 4: But ultimately for my whole career as a pharmacist, I've 240 00:10:57,801 --> 00:11:01,481 Speaker 4: owned pharmacies. Yeah, So for you know, for most of 241 00:11:01,521 --> 00:11:03,921 Speaker 4: my life, that's what I've known as just one career, 242 00:11:03,961 --> 00:11:04,761 Speaker 4: one profession. 243 00:11:05,201 --> 00:11:06,961 Speaker 1: Yes, and I genuinely. 244 00:11:06,801 --> 00:11:09,481 Speaker 4: Love it and I feel blessed that I've found my passion. 245 00:11:09,601 --> 00:11:12,641 Speaker 4: But I also think passion is infectious, and it is 246 00:11:12,681 --> 00:11:13,841 Speaker 4: that ripple effect. 247 00:11:13,481 --> 00:11:14,401 Speaker 3: In the world that is true. 248 00:11:14,481 --> 00:11:17,521 Speaker 4: Yeah, you are passionate about what you're doing. That is 249 00:11:17,521 --> 00:11:18,881 Speaker 4: infectious amongst your team. 250 00:11:18,921 --> 00:11:21,161 Speaker 2: I think being a farmacist is a vocation, right like 251 00:11:21,201 --> 00:11:23,081 Speaker 2: for me, I think it differently is I think that's 252 00:11:23,121 --> 00:11:25,161 Speaker 2: the challenge in a lot of corporate workforces, right, is 253 00:11:25,161 --> 00:11:27,041 Speaker 2: that it's not a vocation for some people, and it 254 00:11:27,081 --> 00:11:29,201 Speaker 2: then finding that thing that's going to make them be 255 00:11:29,201 --> 00:11:32,761 Speaker 2: passionate is even harder. Yes, so obviously, and I know 256 00:11:32,841 --> 00:11:35,041 Speaker 2: there's having known you and even just you talking about 257 00:11:35,041 --> 00:11:36,601 Speaker 2: your sporting history, being. 258 00:11:36,441 --> 00:11:38,641 Speaker 3: Competitive, right, is part of who you are? 259 00:11:38,721 --> 00:11:38,881 Speaker 4: Right? 260 00:11:39,361 --> 00:11:41,921 Speaker 2: How does being competitive help? I think we might know 261 00:11:41,921 --> 00:11:43,681 Speaker 2: how it helps, but does it even hinder how you lead? 262 00:11:44,161 --> 00:11:44,321 Speaker 3: Oh? 263 00:11:44,361 --> 00:11:45,321 Speaker 1: That's so interesting. 264 00:11:45,721 --> 00:11:48,681 Speaker 4: So I've done a lot of psychometric testing over my journey, 265 00:11:48,881 --> 00:11:51,361 Speaker 4: and one of the ones that I actually really like 266 00:11:51,441 --> 00:11:55,921 Speaker 4: the most is the call up Strengths tests, So probably 267 00:11:55,961 --> 00:11:59,521 Speaker 4: no surprises. Number one for me is competition, and like 268 00:11:59,881 --> 00:12:04,321 Speaker 4: two and three were like drive, focus, strategic achiever like 269 00:12:04,361 --> 00:12:07,041 Speaker 4: that were my top five And so quite often I 270 00:12:07,081 --> 00:12:10,001 Speaker 4: get that asked a lot. How it does I'm so competitive? 271 00:12:10,601 --> 00:12:13,721 Speaker 4: But in the context of I constantly want to be 272 00:12:13,841 --> 00:12:17,161 Speaker 4: the best, but bring everyone along on that journey. It's 273 00:12:17,161 --> 00:12:21,081 Speaker 4: not about me being better than someone else. How collectively 274 00:12:21,161 --> 00:12:23,401 Speaker 4: is a team? Can we be the best? And how 275 00:12:23,401 --> 00:12:26,041 Speaker 4: can I get the best out of you? Now, when 276 00:12:26,081 --> 00:12:29,321 Speaker 4: it comes to I think of recruitment and the team 277 00:12:29,401 --> 00:12:32,921 Speaker 4: and that kind of stuff. How do you employ based 278 00:12:32,961 --> 00:12:36,081 Speaker 4: around that that you're really driven and really really competitive 279 00:12:36,121 --> 00:12:38,961 Speaker 4: and that can be quite scary for some people. And 280 00:12:39,001 --> 00:12:42,361 Speaker 4: what I've learned over the journey is being really upfront 281 00:12:42,361 --> 00:12:45,881 Speaker 4: in the recruitment process and being really proud of who 282 00:12:45,921 --> 00:12:48,281 Speaker 4: you are as a leader, what your values are as 283 00:12:48,321 --> 00:12:51,561 Speaker 4: a team, and really outlining that and the recruitment process 284 00:12:51,761 --> 00:12:54,241 Speaker 4: and almost a bit of take it or leave it. 285 00:12:54,361 --> 00:12:57,681 Speaker 4: This is either we at Terry White come out around 286 00:12:57,681 --> 00:12:59,721 Speaker 4: the hills. We have the concept of the team around 287 00:12:59,721 --> 00:13:03,201 Speaker 4: a bus. It's something that has really taken on actually 288 00:13:03,641 --> 00:13:06,241 Speaker 4: post when you spoke a cuple years ago at our 289 00:13:06,321 --> 00:13:09,601 Speaker 4: ULARU conference. But this concept, and there's quite an aura 290 00:13:09,801 --> 00:13:12,961 Speaker 4: around our bus within the industry, so people talk about 291 00:13:12,961 --> 00:13:15,281 Speaker 4: our bus quite a bit. But it's the concept of 292 00:13:15,321 --> 00:13:17,601 Speaker 4: what does it take to get a ticket on the bus? 293 00:13:17,801 --> 00:13:20,161 Speaker 1: What is your role on the bus? What are you doing? 294 00:13:20,241 --> 00:13:22,601 Speaker 4: What is our fuel supply? What do we do when 295 00:13:22,641 --> 00:13:25,041 Speaker 4: we hit a speedbump? What if we turned left and 296 00:13:25,041 --> 00:13:28,041 Speaker 4: we should have turned right. I don't shy away from 297 00:13:28,041 --> 00:13:30,280 Speaker 4: what it takes to get a ticket on our bus. 298 00:13:31,401 --> 00:13:34,321 Speaker 4: I attract people that are driven. I actually hire on drive. 299 00:13:34,801 --> 00:13:39,641 Speaker 4: When they talk about attitude or talent actually higher on drive. Okay, 300 00:13:39,921 --> 00:13:42,321 Speaker 4: as long as you're driven to achieve something, I will 301 00:13:42,321 --> 00:13:44,881 Speaker 4: help you achieve it. It might be a totally different 302 00:13:44,881 --> 00:13:47,041 Speaker 4: goal to what we're dealing with, but if you are 303 00:13:47,161 --> 00:13:49,401 Speaker 4: driven and you want to learn and you want to 304 00:13:49,441 --> 00:13:52,441 Speaker 4: get better, then i'm your person. I will help you 305 00:13:52,481 --> 00:13:56,081 Speaker 4: do that. One of my things with pharmacy is you 306 00:13:56,121 --> 00:13:58,841 Speaker 4: can be a pharmacist and it's your career and I 307 00:13:58,881 --> 00:14:01,481 Speaker 4: could have you for ten fifteen years. But we also 308 00:14:01,521 --> 00:14:03,721 Speaker 4: have pharmacy assistants. They might be doing it while they're 309 00:14:03,721 --> 00:14:05,681 Speaker 4: at UNI doing law, and they're they're with. 310 00:14:05,721 --> 00:14:06,961 Speaker 1: You for a couple of years. 311 00:14:07,201 --> 00:14:09,521 Speaker 4: You've got part time, you've got full time, you've got 312 00:14:09,521 --> 00:14:12,401 Speaker 4: weekend stuff, you've got weekday stuff. It's a very different 313 00:14:12,441 --> 00:14:15,481 Speaker 4: mix of people. But always my goal is if you 314 00:14:15,521 --> 00:14:17,641 Speaker 4: can leave a better person than when you started with me, 315 00:14:17,841 --> 00:14:19,641 Speaker 4: I've done my job. So whether you're with me for 316 00:14:19,681 --> 00:14:21,361 Speaker 4: a year, while you're at UNI, whether you're with me 317 00:14:21,441 --> 00:14:24,241 Speaker 4: for ten twenty years, if you leave a better person, 318 00:14:24,761 --> 00:14:27,241 Speaker 4: then I've done my job with you. And we actually 319 00:14:27,241 --> 00:14:29,481 Speaker 4: have a saying in our store, and we're a very 320 00:14:29,601 --> 00:14:32,681 Speaker 4: successful store with a lot of awards and things like that. 321 00:14:33,281 --> 00:14:36,921 Speaker 1: Is it's not a competition. It's always a competition. 322 00:14:37,401 --> 00:14:39,561 Speaker 4: So we try and beat each other, but it's not 323 00:14:39,641 --> 00:14:44,321 Speaker 4: something that I'm this perfectionist about KPIs or we didn't 324 00:14:44,321 --> 00:14:47,401 Speaker 4: reach that target or something like that. It's just how 325 00:14:47,441 --> 00:14:49,401 Speaker 4: do we have a bit of fun with it, but 326 00:14:49,521 --> 00:14:54,081 Speaker 4: also appreciating that not everyone wants to have a competition, 327 00:14:54,561 --> 00:14:56,561 Speaker 4: and that's where we do with our KPIs or that 328 00:14:56,641 --> 00:14:59,681 Speaker 4: will do individual things or team things. 329 00:14:59,841 --> 00:15:02,361 Speaker 1: I've actually employed or one of my teams. 330 00:15:02,361 --> 00:15:04,601 Speaker 4: She's actually been with me since she was fifteen as 331 00:15:04,641 --> 00:15:08,321 Speaker 4: a junior. She's now been there nine ten years as. 332 00:15:08,241 --> 00:15:11,241 Speaker 1: She's our chief spirit officer. So it's her and you 333 00:15:11,281 --> 00:15:13,081 Speaker 1: could probably guess who it is. You know my team 334 00:15:13,161 --> 00:15:13,601 Speaker 1: quite well. 335 00:15:14,121 --> 00:15:17,001 Speaker 4: And Maddie's job is to do those little competitions and 336 00:15:17,001 --> 00:15:19,721 Speaker 4: whether it's a team challenge or an individual and really 337 00:15:19,721 --> 00:15:21,801 Speaker 4: getting the mixed together of the ones that are super 338 00:15:21,801 --> 00:15:24,441 Speaker 4: super driven to compete and the other ones that are 339 00:15:24,441 --> 00:15:26,761 Speaker 4: just excited to be a part of the journey kind 340 00:15:26,761 --> 00:15:27,081 Speaker 4: of thing. 341 00:15:27,481 --> 00:15:29,401 Speaker 3: Yeah, that's awesome. I mean so many things I want 342 00:15:29,441 --> 00:15:30,041 Speaker 3: to unpack from that. 343 00:15:30,641 --> 00:15:32,481 Speaker 2: I think one of them, say you she touched the recruitment, 344 00:15:32,481 --> 00:15:34,481 Speaker 2: which was, as you one of my questions around how 345 00:15:34,481 --> 00:15:36,161 Speaker 2: do you ensure you get the right team. 346 00:15:36,201 --> 00:15:38,801 Speaker 3: So I love this. You're honest about what it's going 347 00:15:38,881 --> 00:15:40,521 Speaker 3: to be and I think that's very important. 348 00:15:40,601 --> 00:15:43,561 Speaker 4: And I think something I really work on is your 349 00:15:43,961 --> 00:15:47,441 Speaker 4: personal brand as a leader. Yeah, I think pharmacists don't 350 00:15:47,481 --> 00:15:49,921 Speaker 4: actually do that well. So another side thing to pharmacy 351 00:15:50,041 --> 00:15:52,481 Speaker 4: is you have to be a pharmacist in Australia to 352 00:15:52,561 --> 00:15:56,561 Speaker 4: own a pharmacy. Yes, but there is no business qualifications 353 00:15:56,681 --> 00:15:59,601 Speaker 4: at university. So when you graduate and you ask before 354 00:15:59,641 --> 00:16:02,401 Speaker 4: how did I become a partner? So early you either 355 00:16:02,881 --> 00:16:05,801 Speaker 4: inherit money or you have a senior partner that goes 356 00:16:05,801 --> 00:16:07,441 Speaker 4: I want to bring you in as a junior partner 357 00:16:07,481 --> 00:16:08,801 Speaker 4: and give you a ten percent. 358 00:16:08,561 --> 00:16:10,681 Speaker 1: Share and etc. And you work your way up. 359 00:16:11,321 --> 00:16:15,001 Speaker 4: So there's no formal business training and a lot of it. 360 00:16:15,241 --> 00:16:19,281 Speaker 4: You know, pharmacy is a very dependent industry in our country. 361 00:16:19,641 --> 00:16:21,921 Speaker 4: You need to go to a pharmacy to get medicine, etc. 362 00:16:22,681 --> 00:16:24,161 Speaker 4: So there's a lot of people that just open the 363 00:16:24,201 --> 00:16:26,801 Speaker 4: door and go great. People have to come in to 364 00:16:26,921 --> 00:16:30,081 Speaker 4: get stuff. But I think as a leader, what's something 365 00:16:30,081 --> 00:16:32,921 Speaker 4: I've really tried to work on is my personal brand 366 00:16:33,081 --> 00:16:36,441 Speaker 4: and why would someone want to work for me my team, 367 00:16:37,041 --> 00:16:39,761 Speaker 4: and how do I lead differently to the person down 368 00:16:39,841 --> 00:16:42,681 Speaker 4: the road. And there's a thousand ads out there in 369 00:16:42,841 --> 00:16:46,841 Speaker 4: any job in industry, go and come and join our enthusiastic, 370 00:16:46,921 --> 00:16:49,561 Speaker 4: amazing team and we do blah blah blah blah blah 371 00:16:49,601 --> 00:16:52,281 Speaker 4: cutting in. So I really try and set up what 372 00:16:52,401 --> 00:16:54,481 Speaker 4: is my personal brand as a leader, but what is 373 00:16:54,521 --> 00:16:56,921 Speaker 4: our personal brand as a team as well, And that's 374 00:16:56,961 --> 00:16:58,481 Speaker 4: what gives that aura about it. 375 00:16:59,001 --> 00:16:59,401 Speaker 3: And I do. 376 00:16:59,441 --> 00:17:01,281 Speaker 4: I get messages on LinkedIn going I want to know 377 00:17:01,281 --> 00:17:04,160 Speaker 4: about your bus. Your bus looks really fun. How do 378 00:17:04,201 --> 00:17:06,401 Speaker 4: I get a ticket on you bus? So I actually 379 00:17:06,401 --> 00:17:09,041 Speaker 4: haven't put an ad out from pharmacists for a very 380 00:17:09,080 --> 00:17:12,281 Speaker 4: long time because you just have these little touch points 381 00:17:12,281 --> 00:17:14,840 Speaker 4: that you create this intrigue and what would it be 382 00:17:14,961 --> 00:17:16,521 Speaker 4: like to work for Karen? What would be like to 383 00:17:16,521 --> 00:17:19,801 Speaker 4: be part of her team kind of thing, and so, yeah, recruitment, 384 00:17:19,840 --> 00:17:21,841 Speaker 4: And as I said, I don't take it personally anymore 385 00:17:21,880 --> 00:17:24,241 Speaker 4: like I used to kind of be like, oh, they 386 00:17:24,241 --> 00:17:26,360 Speaker 4: don't like me, or they don't like us, or how. 387 00:17:26,241 --> 00:17:27,000 Speaker 1: We do things. 388 00:17:27,160 --> 00:17:29,440 Speaker 4: Actually, we're really really proud of what we do and 389 00:17:29,441 --> 00:17:31,080 Speaker 4: we've got the runs on the board as a very 390 00:17:31,120 --> 00:17:33,880 Speaker 4: successful pharmacy, which yeah, so take it or leave it, 391 00:17:33,961 --> 00:17:36,680 Speaker 4: that's okay. And also, if you are on our bus 392 00:17:36,761 --> 00:17:39,321 Speaker 4: and I realize it's not the right bus for you, 393 00:17:39,400 --> 00:17:42,001 Speaker 4: I'll help you find another bus, Like I will help you. 394 00:17:42,120 --> 00:17:44,801 Speaker 4: I'm not just gonna let you drag or try and 395 00:17:44,880 --> 00:17:47,201 Speaker 4: change our direction or slow us down kind of thing. 396 00:17:47,241 --> 00:17:49,041 Speaker 4: If it's not right for you, how do I help 397 00:17:49,080 --> 00:17:50,600 Speaker 4: you get off the bus. 398 00:17:50,360 --> 00:17:52,360 Speaker 1: And find a new one that you are passionate about? 399 00:17:52,441 --> 00:17:52,841 Speaker 1: Kind of thing? 400 00:17:53,160 --> 00:17:54,801 Speaker 3: I love that, So what about for yourself? 401 00:17:54,880 --> 00:17:57,721 Speaker 2: So with competition, there is this fine line within competitive 402 00:17:57,761 --> 00:17:59,920 Speaker 2: We're obviously and I use a lot of humans and 403 00:18:00,080 --> 00:18:03,961 Speaker 2: juststic LSI surveys, and extreme competitiveness can sometimes be linked 404 00:18:03,961 --> 00:18:05,880 Speaker 2: around people's kind of self worth and show up not 405 00:18:05,921 --> 00:18:08,041 Speaker 2: always in good ways, which is not what you do. 406 00:18:08,441 --> 00:18:11,041 Speaker 2: But what I'm wondering is when you don't get something right. 407 00:18:11,080 --> 00:18:12,921 Speaker 2: So let's say you're striving for something. Let's say you're 408 00:18:12,921 --> 00:18:14,440 Speaker 2: going for an award and you're hoping a win and 409 00:18:14,481 --> 00:18:18,080 Speaker 2: you don't, how do you personally still feel and process disappointment. 410 00:18:19,801 --> 00:18:20,920 Speaker 1: I'm mustall lose it. 411 00:18:24,201 --> 00:18:28,201 Speaker 4: But equally, I'm probably in my sporting world and even 412 00:18:28,241 --> 00:18:30,960 Speaker 4: I do this with our kids now as well? Is 413 00:18:31,481 --> 00:18:35,041 Speaker 4: that that is life? But also I want to kind 414 00:18:35,080 --> 00:18:38,480 Speaker 4: of prove them wrong. So how do we do it better? 415 00:18:38,681 --> 00:18:40,680 Speaker 4: How do I improve? Like even in sport, if you 416 00:18:40,761 --> 00:18:43,240 Speaker 4: got dropped? Yeah, how do I get better? What do 417 00:18:43,281 --> 00:18:46,160 Speaker 4: I need to do to improve to get better? 418 00:18:47,001 --> 00:18:49,080 Speaker 2: But it's still how you operate if something, if you 419 00:18:49,080 --> 00:18:51,481 Speaker 2: didn't win an award or you didn't get where you wanted. 420 00:18:51,241 --> 00:18:53,200 Speaker 1: To be, how do we do it better? How do 421 00:18:53,241 --> 00:18:54,680 Speaker 1: we get better? What do we need to do? 422 00:18:54,721 --> 00:18:58,081 Speaker 2: You ever get feelings of rejection or not good enough 423 00:18:58,080 --> 00:18:59,481 Speaker 2: for like self worth or it does. 424 00:18:59,561 --> 00:19:00,441 Speaker 3: Not even come into play. 425 00:19:00,640 --> 00:19:02,801 Speaker 1: No, I think it like yes and no. 426 00:19:02,921 --> 00:19:05,001 Speaker 4: But I think there's also that kind of I don't 427 00:19:05,160 --> 00:19:08,241 Speaker 4: need validation from powers to be to say we're doing 428 00:19:08,281 --> 00:19:10,961 Speaker 4: a good job, Like we know we're doing a good job. 429 00:19:11,120 --> 00:19:13,001 Speaker 4: I know you as a staff members doing a really 430 00:19:13,080 --> 00:19:15,801 Speaker 4: really good job. You don't need validation from an award 431 00:19:15,921 --> 00:19:19,681 Speaker 4: to say great job. And it's something that I suppose 432 00:19:20,360 --> 00:19:23,001 Speaker 4: I like the recognition and something as a leader I'm 433 00:19:23,041 --> 00:19:26,081 Speaker 4: really big on how do I recognize my team? And 434 00:19:26,721 --> 00:19:29,761 Speaker 4: when I talk about leadership and I talk about coaching, 435 00:19:29,961 --> 00:19:32,200 Speaker 4: there's an analogy that I use with sport, and I 436 00:19:32,241 --> 00:19:35,440 Speaker 4: think old school leadership was this dictorial coach. 437 00:19:35,600 --> 00:19:36,241 Speaker 1: Think of them. 438 00:19:36,080 --> 00:19:39,840 Speaker 4: Sitting up in the grandstand barking down orders. I think 439 00:19:40,160 --> 00:19:42,761 Speaker 4: start of my journey, I was very much the captain coach, 440 00:19:42,921 --> 00:19:45,120 Speaker 4: like I was in there. I was doing everything, leading 441 00:19:45,160 --> 00:19:48,401 Speaker 4: by example, setting them up, all that kind of stuff. 442 00:19:48,840 --> 00:19:51,640 Speaker 4: And what I've really tried to work on in the 443 00:19:51,761 --> 00:19:55,641 Speaker 4: last few years is letting go, realizing that they can 444 00:19:55,681 --> 00:19:58,440 Speaker 4: do it on their own, but almost taking on that 445 00:19:58,561 --> 00:20:01,920 Speaker 4: cheerleader role, like I want them to be stars in 446 00:20:01,961 --> 00:20:03,801 Speaker 4: their own right. I don't want them just to be 447 00:20:03,880 --> 00:20:07,001 Speaker 4: known in Karen's team more. They're from team Rana. How 448 00:20:07,041 --> 00:20:09,240 Speaker 4: do I get them to be stars? How do I 449 00:20:09,481 --> 00:20:12,720 Speaker 4: kind of And that's actually feedback from them. I remember 450 00:20:13,360 --> 00:20:16,640 Speaker 4: I really like the quick little check ins of start, stop, 451 00:20:16,761 --> 00:20:19,640 Speaker 4: keep yep, and one of them, I remember it was 452 00:20:19,640 --> 00:20:21,880 Speaker 4: probably five years ago, one of my junior team went 453 00:20:22,241 --> 00:20:25,600 Speaker 4: stop trying to fix everything, like just let us try. Like, 454 00:20:25,640 --> 00:20:28,880 Speaker 4: you know, if there was a customer conversation that I 455 00:20:28,880 --> 00:20:31,161 Speaker 4: could see was not going the right way, I'd step 456 00:20:31,201 --> 00:20:32,920 Speaker 4: in and try and fix it, or I'd try and 457 00:20:33,001 --> 00:20:35,840 Speaker 4: solve it, or and they're like, just let us try 458 00:20:35,880 --> 00:20:37,321 Speaker 4: and solve it and we'll come. 459 00:20:37,120 --> 00:20:38,640 Speaker 1: To you if we need you to. 460 00:20:38,761 --> 00:20:40,961 Speaker 4: And that was a really good kind of step back 461 00:20:41,041 --> 00:20:43,680 Speaker 4: to go actually, don't try and go in and fix everything, 462 00:20:43,681 --> 00:20:46,600 Speaker 4: don't try and do everything, just to actually sit back 463 00:20:46,681 --> 00:20:48,481 Speaker 4: and almost be proud of yourself that they're in a 464 00:20:48,521 --> 00:20:50,001 Speaker 4: position that they can. 465 00:20:49,840 --> 00:20:52,000 Speaker 1: Do it on their own and they can flourish. 466 00:20:52,201 --> 00:20:54,321 Speaker 4: And so I feel like I'm in that cheerleader mode 467 00:20:54,321 --> 00:20:57,161 Speaker 4: at the moment, which I'm loving. But then also I'm 468 00:20:57,201 --> 00:20:59,201 Speaker 4: there if they need and I'll step in if they need, 469 00:20:59,281 --> 00:21:01,801 Speaker 4: and I love being there as well. But yet it's 470 00:21:01,840 --> 00:21:02,321 Speaker 4: not just the. 471 00:21:03,241 --> 00:21:05,001 Speaker 3: You know, the best leader should be the biggest cheerleader. 472 00:21:05,160 --> 00:21:06,961 Speaker 4: Yeah, team, I love that, And how do they It's 473 00:21:06,961 --> 00:21:09,281 Speaker 4: not about there's a lot of quotes out there about 474 00:21:09,441 --> 00:21:11,440 Speaker 4: you know, being a leader that people want to follow, 475 00:21:11,521 --> 00:21:13,601 Speaker 4: But for me, it's how do we go and arm 476 00:21:13,681 --> 00:21:14,600 Speaker 4: side by side? 477 00:21:14,880 --> 00:21:17,281 Speaker 1: Yeah, and we go together and we win it together? 478 00:21:17,481 --> 00:21:17,880 Speaker 1: And I do. 479 00:21:17,961 --> 00:21:18,161 Speaker 3: Yeah. 480 00:21:18,160 --> 00:21:20,080 Speaker 2: I think it's love it because competitiveness is often seen 481 00:21:20,080 --> 00:21:21,600 Speaker 2: it's like this individual. 482 00:21:21,120 --> 00:21:23,321 Speaker 3: Thing, but you're really seeing it as a team, which 483 00:21:23,321 --> 00:21:24,281 Speaker 3: is out which I think is great. 484 00:21:24,521 --> 00:21:24,721 Speaker 1: Now. 485 00:21:24,801 --> 00:21:27,721 Speaker 2: I know that obviously we're talking before about your bus right, 486 00:21:27,761 --> 00:21:29,600 Speaker 2: which for those who are listening. This is a really 487 00:21:29,640 --> 00:21:31,960 Speaker 2: around your purpose and your values and who you guys are. 488 00:21:32,001 --> 00:21:33,920 Speaker 2: And I love this because obviously everything to me should 489 00:21:33,921 --> 00:21:35,960 Speaker 2: be underpinned by a good purpose, why you exist and 490 00:21:36,001 --> 00:21:38,241 Speaker 2: you value tate your show up, what I don't often 491 00:21:38,281 --> 00:21:40,600 Speaker 2: see and what you've done really really well should be 492 00:21:40,640 --> 00:21:44,120 Speaker 2: keen to explore. Is we tend to see large organizations 493 00:21:44,160 --> 00:21:46,721 Speaker 2: have these purpose and value statements which can sometimes just 494 00:21:46,761 --> 00:21:48,561 Speaker 2: sit in the wall. You've done it in a small 495 00:21:48,640 --> 00:21:52,400 Speaker 2: organization which says it's not limited based on your size, Right, 496 00:21:52,600 --> 00:21:54,801 Speaker 2: So how has it helped your team? I mean it 497 00:21:54,840 --> 00:21:57,680 Speaker 2: seems to help you hire because people then start to 498 00:21:57,681 --> 00:21:59,400 Speaker 2: know about it, it builds a brand, But how else does 499 00:21:59,441 --> 00:22:00,001 Speaker 2: it helped you? 500 00:22:00,041 --> 00:22:01,680 Speaker 3: And how do you embed it into your day to day? 501 00:22:01,721 --> 00:22:03,041 Speaker 3: So it's not just words. 502 00:22:03,321 --> 00:22:06,001 Speaker 4: Yeah, I have a real strong belief that people want 503 00:22:06,041 --> 00:22:08,721 Speaker 4: to belong to something bigger than themselves. So whether that's 504 00:22:08,761 --> 00:22:11,680 Speaker 4: my team wanting to belong, our customers wanting to belong, 505 00:22:11,761 --> 00:22:13,521 Speaker 4: our community wanting to belong, etc. 506 00:22:14,160 --> 00:22:15,641 Speaker 1: So I'm really big on creating. 507 00:22:15,360 --> 00:22:18,401 Speaker 4: That environment where you feel like you belong and you're 508 00:22:18,481 --> 00:22:20,881 Speaker 4: part of our family kind of thing. And I think 509 00:22:20,880 --> 00:22:24,281 Speaker 4: that's a beauty of small business and owner operated small business. 510 00:22:24,281 --> 00:22:26,481 Speaker 4: When you're in the thick of it, it's. 511 00:22:26,321 --> 00:22:27,360 Speaker 1: This sense of belonging. 512 00:22:27,840 --> 00:22:30,561 Speaker 4: So we do a few different things and one that's 513 00:22:30,640 --> 00:22:33,521 Speaker 4: quite unique in our I suppose in a small team 514 00:22:33,721 --> 00:22:37,041 Speaker 4: is we do a shark tank care year. So there's 515 00:22:37,041 --> 00:22:39,120 Speaker 4: shark tank. We've done it for a couple of years now, 516 00:22:39,281 --> 00:22:42,521 Speaker 4: so it's optional, but everyone does it. Obviously, they come 517 00:22:42,561 --> 00:22:44,681 Speaker 4: in and do a pitch, They do a five minute pitch, 518 00:22:44,721 --> 00:22:47,400 Speaker 4: and I give them a different theme each year. Yes 519 00:22:47,481 --> 00:22:51,240 Speaker 4: there's prize money up for grabs, but it blows my 520 00:22:51,441 --> 00:22:55,080 Speaker 4: mind the pitches that they come and do of how 521 00:22:55,120 --> 00:22:58,280 Speaker 4: they can improve our business. Or this year it was 522 00:22:58,360 --> 00:23:01,080 Speaker 4: just how can we transform the pharmacy? So very open 523 00:23:01,160 --> 00:23:03,881 Speaker 4: ended and some of the ideas that they come up with. 524 00:23:04,360 --> 00:23:07,681 Speaker 4: But the next step to that is they then are 525 00:23:07,721 --> 00:23:12,160 Speaker 4: responsible for that idea, So the execution, the implementations not 526 00:23:12,400 --> 00:23:14,441 Speaker 4: to me to take all these ideas and go, okay, 527 00:23:14,441 --> 00:23:16,480 Speaker 4: which one are we going to do. The other thing 528 00:23:16,521 --> 00:23:18,561 Speaker 4: I like to teach them is the business side of it, 529 00:23:18,721 --> 00:23:20,880 Speaker 4: Like when you do this pitch, I want you to 530 00:23:20,961 --> 00:23:21,401 Speaker 4: think of. 531 00:23:21,360 --> 00:23:23,920 Speaker 1: It as well, how would I execute it? 532 00:23:23,961 --> 00:23:26,080 Speaker 4: What marketing would I do? What's it going to cost 533 00:23:26,160 --> 00:23:28,201 Speaker 4: to do this, what would we charge for it, what's 534 00:23:28,241 --> 00:23:28,960 Speaker 4: the profit in it? 535 00:23:29,001 --> 00:23:29,201 Speaker 1: Etc. 536 00:23:29,721 --> 00:23:32,440 Speaker 4: Think of it as it's not just this idea, but 537 00:23:32,561 --> 00:23:35,561 Speaker 4: what does it entail the whole thing? And then execute it. 538 00:23:36,001 --> 00:23:38,600 Speaker 4: And it's amazing because they own that idea. Some of 539 00:23:38,600 --> 00:23:40,321 Speaker 4: the best ideas we've got are from them and they 540 00:23:40,360 --> 00:23:41,801 Speaker 4: are solely running it on their own. 541 00:23:41,961 --> 00:23:43,200 Speaker 1: And just check in with me. 542 00:23:43,721 --> 00:23:46,080 Speaker 3: What helps you give them so much trust and confidence? 543 00:23:46,880 --> 00:23:48,840 Speaker 1: I think it is just believing in them, but that 544 00:23:49,281 --> 00:23:50,041 Speaker 1: they're part of this. 545 00:23:50,160 --> 00:23:52,761 Speaker 4: It's not just me getting up there and saying this 546 00:23:52,840 --> 00:23:55,241 Speaker 4: is what we're going to do. And I think it's 547 00:23:55,281 --> 00:23:58,241 Speaker 4: more than just post it notes on the wall and. 548 00:23:58,160 --> 00:23:58,801 Speaker 1: Things like that. 549 00:23:59,041 --> 00:24:01,041 Speaker 4: And I think what you originally said of how do 550 00:24:01,120 --> 00:24:04,521 Speaker 4: we implement it each So we have four team values 551 00:24:04,600 --> 00:24:08,041 Speaker 4: that we did together that have been consistent now for 552 00:24:08,160 --> 00:24:09,041 Speaker 4: quite a few years. 553 00:24:09,521 --> 00:24:10,600 Speaker 1: Do more so. 554 00:24:10,600 --> 00:24:14,000 Speaker 4: Always go over and above for your team, for yourself, 555 00:24:14,600 --> 00:24:18,240 Speaker 4: be proud. Pride is something that's really really important to me. 556 00:24:18,321 --> 00:24:21,161 Speaker 4: You take pride in yourself, you take pride in the store, 557 00:24:21,600 --> 00:24:24,720 Speaker 4: you take pride in your team. When I'm someone that 558 00:24:25,241 --> 00:24:27,840 Speaker 4: is really proud, so you walk around and going, I'm 559 00:24:27,880 --> 00:24:30,321 Speaker 4: proud to wear this uniform. I'm proud to be part 560 00:24:30,360 --> 00:24:32,561 Speaker 4: of this establishment in whatever shape of my life. 561 00:24:32,561 --> 00:24:33,441 Speaker 1: It's in kind of thing. 562 00:24:34,160 --> 00:24:37,961 Speaker 4: Have fun and then buckle up, so take the road 563 00:24:38,041 --> 00:24:40,761 Speaker 4: less traveled, you know, be prepared to go out of 564 00:24:40,761 --> 00:24:43,801 Speaker 4: your comfort zone. And so what we do then is 565 00:24:43,840 --> 00:24:45,480 Speaker 4: we have a board out the back where we do 566 00:24:45,561 --> 00:24:48,360 Speaker 4: shout out, so you shout out every time you see. 567 00:24:48,080 --> 00:24:50,241 Speaker 1: That, so you're kind of right shout. 568 00:24:50,001 --> 00:24:53,321 Speaker 4: Out for Emma when she did X y Z hashtag 569 00:24:53,481 --> 00:24:57,000 Speaker 4: do more, have fun or whatever it relates to. And 570 00:24:57,041 --> 00:24:59,241 Speaker 4: then our awards at the end of the year then 571 00:24:59,400 --> 00:25:01,880 Speaker 4: are based on it's a team vote of who do 572 00:25:01,921 --> 00:25:05,000 Speaker 4: you think displayed the do more the best, who displays 573 00:25:05,241 --> 00:25:05,961 Speaker 4: have fun, etc. 574 00:25:06,640 --> 00:25:08,561 Speaker 1: So really short, sharp, easy. 575 00:25:08,360 --> 00:25:10,881 Speaker 3: But the constant repetition of talking yes, and. 576 00:25:10,840 --> 00:25:13,400 Speaker 4: We talk about it all the time, and so I 577 00:25:13,441 --> 00:25:16,080 Speaker 4: think that's yeah. It's just giving them that sense of 578 00:25:16,120 --> 00:25:18,681 Speaker 4: belonging and that they've got ownership and they're a big 579 00:25:18,721 --> 00:25:20,961 Speaker 4: part of it, and we celebrate with them. And from 580 00:25:20,961 --> 00:25:23,801 Speaker 4: the outside within the industry, probably people would say it's 581 00:25:23,801 --> 00:25:27,440 Speaker 4: a really high pressured store, but it's actually not. We 582 00:25:27,521 --> 00:25:31,321 Speaker 4: have high expectations and we work hard, but gee, we 583 00:25:31,400 --> 00:25:33,681 Speaker 4: play hard. And I've always got a thing in recruitment 584 00:25:33,721 --> 00:25:36,240 Speaker 4: when I talk to people. If you give me basic, 585 00:25:36,281 --> 00:25:38,640 Speaker 4: I'll give you basic. But if you go over and above, 586 00:25:38,921 --> 00:25:40,520 Speaker 4: I'll blow you out of the water of what we 587 00:25:40,561 --> 00:25:43,681 Speaker 4: can do together, Yeah, what we can achieve together. 588 00:25:43,481 --> 00:25:43,961 Speaker 1: Kind of thing. 589 00:25:44,120 --> 00:25:45,920 Speaker 4: So, and I think it always comes back to that 590 00:25:45,961 --> 00:25:49,041 Speaker 4: passion of I genuinely love what I do and it's 591 00:25:49,120 --> 00:25:51,441 Speaker 4: kind of old school community pharmacy. I love being part 592 00:25:51,441 --> 00:25:54,241 Speaker 4: of the community, and I feel genuinely blessed that I'm 593 00:25:54,241 --> 00:25:57,001 Speaker 4: in a career that I've always wanted to do. 594 00:25:56,840 --> 00:25:59,041 Speaker 2: How do you keep that passionate for yourself? Because I 595 00:25:59,120 --> 00:26:00,400 Speaker 2: know that obviously it's something you've got. 596 00:26:00,321 --> 00:26:01,561 Speaker 1: To keep opening new businesses. 597 00:26:01,721 --> 00:26:03,561 Speaker 3: Then what it is, no, but I mean it is. 598 00:26:03,640 --> 00:26:05,520 Speaker 2: It is one of those things where I mean, I 599 00:26:05,561 --> 00:26:08,921 Speaker 2: know myself there are times where in your life, with various. 600 00:26:08,561 --> 00:26:10,721 Speaker 3: Things going on, passion can kind of wane a little, right, 601 00:26:10,921 --> 00:26:11,920 Speaker 3: does it? Ever? Weinne with you. 602 00:26:12,160 --> 00:26:14,841 Speaker 4: I think I love the variety and it's something that 603 00:26:14,880 --> 00:26:18,280 Speaker 4: I've done. My first ten years of ownership was at 604 00:26:18,321 --> 00:26:20,761 Speaker 4: the one store, and it was at Stamford, and it 605 00:26:20,840 --> 00:26:22,681 Speaker 4: was my be all and end all kind of thing. 606 00:26:23,360 --> 00:26:26,561 Speaker 4: And then I wanted the challenge of let's. 607 00:26:26,360 --> 00:26:28,160 Speaker 1: Do it again. And that's why I bought it. 608 00:26:28,441 --> 00:26:31,001 Speaker 4: So across my sixteen years of ownership, I've been a 609 00:26:31,001 --> 00:26:33,880 Speaker 4: partner in four different pharmacies. I've got to at the moment, 610 00:26:34,120 --> 00:26:36,961 Speaker 4: but this concept of proving to myself that I could 611 00:26:36,961 --> 00:26:39,840 Speaker 4: do it again in a very different environment. But then 612 00:26:40,001 --> 00:26:43,961 Speaker 4: also I've started batch tested, I've got another business where 613 00:26:44,001 --> 00:26:45,521 Speaker 4: we run ownership conferences. 614 00:26:45,600 --> 00:26:47,321 Speaker 1: So I wear a lot of hats. 615 00:26:47,360 --> 00:26:49,681 Speaker 4: I love the variety, and I think even in pharmacy, 616 00:26:49,721 --> 00:26:51,361 Speaker 4: I love the variety. I love walking in each day 617 00:26:51,400 --> 00:26:52,801 Speaker 4: going I don't know what's going to happen to day, 618 00:26:52,801 --> 00:26:54,561 Speaker 4: I don't know what that person's going to need from me, 619 00:26:55,120 --> 00:26:56,960 Speaker 4: And people go, gee, you wear a lot of hats. 620 00:26:57,080 --> 00:26:59,080 Speaker 4: But there's actually a synergy between all of it. I 621 00:26:59,080 --> 00:27:01,041 Speaker 4: think it's just helping people. I want to help people 622 00:27:01,041 --> 00:27:03,241 Speaker 4: in pharmacy. I want to help my team be better people. 623 00:27:03,481 --> 00:27:05,521 Speaker 4: I want to help my athletes be the best they 624 00:27:05,521 --> 00:27:08,561 Speaker 4: can be. I want to help pharmacy owners. So I 625 00:27:08,761 --> 00:27:11,600 Speaker 4: like the variety and I'm not just this stuck in 626 00:27:11,681 --> 00:27:12,321 Speaker 4: this one thing. 627 00:27:12,640 --> 00:27:15,120 Speaker 3: Yeah. Part of your talk to keeping yourself passionate, yeah, 628 00:27:15,281 --> 00:27:16,080 Speaker 3: is to keep the variety. 629 00:27:16,160 --> 00:27:16,321 Speaker 2: Yeah. 630 00:27:16,360 --> 00:27:16,720 Speaker 3: I love that. 631 00:27:16,801 --> 00:27:19,201 Speaker 2: Okay, have you ever gone, Karen. I think you've beten 632 00:27:19,201 --> 00:27:20,120 Speaker 2: off more than you can chew. 633 00:27:20,321 --> 00:27:21,681 Speaker 1: My husband says that all the time. 634 00:27:21,840 --> 00:27:25,001 Speaker 3: I'm sure that you don't seem to that, you know, 635 00:27:25,321 --> 00:27:26,840 Speaker 3: but I want you to know it. Does that actually 636 00:27:26,840 --> 00:27:27,281 Speaker 3: happen to you? 637 00:27:28,001 --> 00:27:28,440 Speaker 1: I don't. 638 00:27:28,681 --> 00:27:31,080 Speaker 4: I think it's just I feel like I'd get bored 639 00:27:31,921 --> 00:27:34,360 Speaker 4: if I didn't have something. So it's a very interesting 640 00:27:34,360 --> 00:27:36,521 Speaker 4: actually I'll share with you. I took two months off 641 00:27:36,521 --> 00:27:38,440 Speaker 4: at the start of this year. We went to the 642 00:27:38,521 --> 00:27:42,241 Speaker 4: States for a month, and then I gave myself long 643 00:27:42,321 --> 00:27:44,601 Speaker 4: service leave for a month. So the kids have gone 644 00:27:44,640 --> 00:27:47,321 Speaker 4: back to school, and so it was in February, and 645 00:27:47,360 --> 00:27:49,961 Speaker 4: I had a whole month with literally nothing to do. 646 00:27:50,080 --> 00:27:51,561 Speaker 1: And traditionally, as a. 647 00:27:51,360 --> 00:27:54,080 Speaker 4: Business owner, when you take holidays, it's because you're going 648 00:27:54,120 --> 00:27:56,321 Speaker 4: to do something and you've got something planned. So to 649 00:27:56,321 --> 00:27:59,160 Speaker 4: actually have a month at home with nothing planned other 650 00:27:59,201 --> 00:28:01,121 Speaker 4: than dropping the kids at school and picking them up, 651 00:28:01,681 --> 00:28:05,920 Speaker 4: and I really struggled the first week. It was really interesting. 652 00:28:05,961 --> 00:28:09,080 Speaker 4: I felt like I had no purpose, I was lazy. 653 00:28:09,321 --> 00:28:12,281 Speaker 4: I felt guilty, as in all my life, I've got 654 00:28:12,360 --> 00:28:14,321 Speaker 4: up and I've put a uniform on, and I've gone 655 00:28:14,360 --> 00:28:16,761 Speaker 4: and achieved something for the day and you get home 656 00:28:16,961 --> 00:28:19,561 Speaker 4: and you're like, oh, great, I've done XYZ today. 657 00:28:19,561 --> 00:28:20,280 Speaker 1: I did this, you know. 658 00:28:20,801 --> 00:28:23,561 Speaker 4: So it was really weird to just by about week 659 00:28:23,600 --> 00:28:25,840 Speaker 4: two or three, the lunchtime movie was really good. 660 00:28:27,360 --> 00:28:28,041 Speaker 3: Finally settled. 661 00:28:28,681 --> 00:28:31,600 Speaker 4: But it took me a while because I just was like, 662 00:28:31,681 --> 00:28:33,481 Speaker 4: it feels weird, like you're not getting up to get 663 00:28:33,561 --> 00:28:36,080 Speaker 4: dressed to go and do something for the day, and 664 00:28:36,120 --> 00:28:37,961 Speaker 4: you haven't achieved something yet for the day. 665 00:28:38,201 --> 00:28:38,281 Speaker 3: No. 666 00:28:38,361 --> 00:28:41,041 Speaker 2: I mean, there's there's absolute greatness and discipline and the 667 00:28:41,201 --> 00:28:44,041 Speaker 2: habits right, and I totally agree. But then I guess, 668 00:28:44,401 --> 00:28:47,161 Speaker 2: you know you're a mum, two kids, you know you're 669 00:28:47,201 --> 00:28:49,281 Speaker 2: a wife, you know you've got you've got all these businesses. 670 00:28:49,721 --> 00:28:52,081 Speaker 2: You must get tired, Karen, would you meet it to anyone? 671 00:28:52,121 --> 00:28:54,241 Speaker 2: Because you're a pharmacist, maybe you take the right subthing once. 672 00:28:55,881 --> 00:28:58,521 Speaker 4: I don't know if I get tired, it's probably more. 673 00:28:58,601 --> 00:29:02,321 Speaker 4: Sometimes what I'm trying to do better is being in 674 00:29:02,361 --> 00:29:07,480 Speaker 4: the moment. I was actually five years this week. I 675 00:29:07,521 --> 00:29:11,121 Speaker 4: got the absolute privilege of doing Kakoda in PNG. 676 00:29:11,801 --> 00:29:13,361 Speaker 1: And in the lead up. 677 00:29:13,481 --> 00:29:16,960 Speaker 4: So this was a team of ten Terry White CAMA owners, 678 00:29:17,001 --> 00:29:19,401 Speaker 4: plus our CEO and our head of operations. It was 679 00:29:19,441 --> 00:29:22,960 Speaker 4: for a charity ivery in Cancer Australia charity partner, and 680 00:29:23,041 --> 00:29:25,240 Speaker 4: in the lead up the guy who took us, we 681 00:29:25,241 --> 00:29:27,641 Speaker 4: were going to him like all very high powered leaders 682 00:29:28,121 --> 00:29:31,081 Speaker 4: going to him going can you tell me? Like I said, 683 00:29:31,121 --> 00:29:33,441 Speaker 4: I want to know what's the elevation? How many k's 684 00:29:33,441 --> 00:29:35,081 Speaker 4: are we doing each day? Had I done all the 685 00:29:35,121 --> 00:29:38,481 Speaker 4: preparation that I possibly could do, He wouldn't tell us anything. 686 00:29:39,041 --> 00:29:42,241 Speaker 4: So then each morning he would go, Okay, today we're 687 00:29:42,241 --> 00:29:44,081 Speaker 4: going to go up a hill, down a hill, Go here, 688 00:29:44,161 --> 00:29:48,440 Speaker 4: go there, But no metrics at all. Okay, And it 689 00:29:48,521 --> 00:29:51,601 Speaker 4: was amazing in that it made you stay in the moment. 690 00:29:52,641 --> 00:29:55,081 Speaker 4: And there was one it was probably day six. There 691 00:29:55,161 --> 00:29:58,961 Speaker 4: was this challenge up a hill and we'd read about 692 00:29:58,921 --> 00:30:01,721 Speaker 4: it in books and podcasts that there was this challenge 693 00:30:01,721 --> 00:30:05,641 Speaker 4: on day six and ultimately you could race to the top. 694 00:30:05,641 --> 00:30:07,041 Speaker 4: You could be in the racing group, or you could 695 00:30:07,081 --> 00:30:09,281 Speaker 4: be in the cheering group at the back kind of thing. 696 00:30:10,081 --> 00:30:12,801 Speaker 4: And so the guy had said, look, average time is 697 00:30:12,841 --> 00:30:15,001 Speaker 4: about half an hour to get up this hill, but 698 00:30:15,241 --> 00:30:17,441 Speaker 4: the fastest is probably twenty two minutes kind of thing. 699 00:30:17,801 --> 00:30:19,601 Speaker 4: So we said, off, I'd got to watch someoney, give 700 00:30:19,641 --> 00:30:23,121 Speaker 4: me their watch. So I had a metric of yeh, 701 00:30:23,241 --> 00:30:25,960 Speaker 4: half an hour or less, and I was about fifteen 702 00:30:25,961 --> 00:30:29,601 Speaker 4: minutes into it and I was absolutely gassed, Like got 703 00:30:29,601 --> 00:30:31,961 Speaker 4: to the point I was like, just pretend my kids 704 00:30:31,961 --> 00:30:33,721 Speaker 4: are at the top of the mountain. That'll get me 705 00:30:33,841 --> 00:30:36,601 Speaker 4: up that kind of thing. Finally got to the top 706 00:30:36,881 --> 00:30:39,521 Speaker 4: in around that half an hour mark, and we were 707 00:30:39,521 --> 00:30:42,720 Speaker 4: all very similar, and the guy said, do you know, 708 00:30:42,801 --> 00:30:45,641 Speaker 4: that's actually not the hardest hill you've done. There's actually 709 00:30:45,761 --> 00:30:48,681 Speaker 4: hills that were way harder than that. But I had 710 00:30:48,961 --> 00:30:51,721 Speaker 4: metrics in my head. I knew that I was halfway 711 00:30:51,801 --> 00:30:54,161 Speaker 4: up the hill. I knew that I was halfway in 712 00:30:54,161 --> 00:30:56,720 Speaker 4: the time or whatever, Whereas every other hill you just 713 00:30:56,761 --> 00:30:59,441 Speaker 4: took one step after the other and you eventually got 714 00:30:59,481 --> 00:30:59,921 Speaker 4: to the top. 715 00:31:00,121 --> 00:31:00,681 Speaker 3: Very true. 716 00:31:00,721 --> 00:31:03,240 Speaker 4: So that real concept of being in the moment, we 717 00:31:03,321 --> 00:31:05,881 Speaker 4: had no idea with all the other hills. It's not 718 00:31:05,921 --> 00:31:08,121 Speaker 4: like you said, this is a five k hell and 719 00:31:08,161 --> 00:31:09,561 Speaker 4: you're going to be up there in an hour. 720 00:31:09,921 --> 00:31:12,681 Speaker 1: Yeah, this was the only time he gave us metrics. 721 00:31:12,721 --> 00:31:14,161 Speaker 3: Yeah, it's amazing the pair of the mind. 722 00:31:15,201 --> 00:31:16,841 Speaker 4: So now that's what I try to do, is this 723 00:31:16,881 --> 00:31:19,281 Speaker 4: saying a bee where your feed are? So when I'm 724 00:31:19,281 --> 00:31:21,841 Speaker 4: at home. I'm at home, and I don't do it well. 725 00:31:23,121 --> 00:31:24,000 Speaker 4: I'm still learning. 726 00:31:24,321 --> 00:31:27,121 Speaker 3: So I wanted to talk a bit about being vulnerable. 727 00:31:27,441 --> 00:31:30,240 Speaker 2: Is it harder to be vulnerable having grown up in 728 00:31:30,281 --> 00:31:34,161 Speaker 2: this competitive sport, you know, family, and then you've continued. 729 00:31:33,761 --> 00:31:35,361 Speaker 3: To have that trade throughout your whole life. 730 00:31:35,521 --> 00:31:38,041 Speaker 4: No, I think I've got better at it, and it's 731 00:31:38,081 --> 00:31:41,561 Speaker 4: something that I try with my team to be And 732 00:31:41,601 --> 00:31:43,681 Speaker 4: this may be a bit more authentic as well. Is 733 00:31:43,801 --> 00:31:46,561 Speaker 4: just to show up as me the whole time. This 734 00:31:46,761 --> 00:31:49,000 Speaker 4: is me, and I will show my emotions as in, 735 00:31:49,761 --> 00:31:53,281 Speaker 4: I'm so proud of you, or that's really disappointing, that 736 00:31:53,321 --> 00:31:55,961 Speaker 4: shouldn't have happened, that wasn't what we expected, that wasn't 737 00:31:56,001 --> 00:31:58,801 Speaker 4: good enough kind of concept. So I'm getting better with that. 738 00:31:59,121 --> 00:32:01,201 Speaker 4: I struggle with empathy. That's my worst one. 739 00:32:01,241 --> 00:32:02,601 Speaker 3: That's your worst one. Yeah, what do you mean by 740 00:32:02,641 --> 00:32:03,481 Speaker 3: it's your worst one? 741 00:32:03,521 --> 00:32:06,960 Speaker 1: Well, it's interesting. I'm very tough enough, princess kind of 742 00:32:07,001 --> 00:32:07,681 Speaker 1: get on with it. 743 00:32:07,761 --> 00:32:08,401 Speaker 3: The competitiveness. 744 00:32:08,481 --> 00:32:12,001 Speaker 4: Yeah, Like, I don't you know someone comes to me 745 00:32:12,041 --> 00:32:13,240 Speaker 4: and goes, can I have the day of because my 746 00:32:13,281 --> 00:32:14,121 Speaker 4: cat passed away? 747 00:32:14,641 --> 00:32:15,921 Speaker 1: Couldn't care less kind of thing. 748 00:32:16,401 --> 00:32:20,241 Speaker 4: Karen is he saying you were like that and we 749 00:32:20,361 --> 00:32:25,321 Speaker 4: still That's my hardest thing is that. And yet I'm 750 00:32:25,321 --> 00:32:28,881 Speaker 4: a pharmacist. I'm very empathetic when you're sick and I 751 00:32:28,921 --> 00:32:30,921 Speaker 4: want to help you and I want to get you better. 752 00:32:31,681 --> 00:32:34,240 Speaker 4: But I am really like some people say, you have 753 00:32:34,321 --> 00:32:37,761 Speaker 4: no emotion at all, as in, I'm kind of Yeah, 754 00:32:37,841 --> 00:32:39,081 Speaker 4: I am pretty hard. 755 00:32:39,521 --> 00:32:42,081 Speaker 3: Was that though? Do you think part of growing. 756 00:32:41,841 --> 00:32:44,960 Speaker 2: Up and potentially being in the elite sport, you know, 757 00:32:47,281 --> 00:32:49,561 Speaker 2: not really right? You make mistakes, dust yourself off and 758 00:32:49,641 --> 00:32:50,281 Speaker 2: keep going and. 759 00:32:50,321 --> 00:32:51,801 Speaker 3: You get back yeah, right again. 760 00:32:52,041 --> 00:32:54,801 Speaker 1: So there is not a soft side to me. 761 00:32:55,561 --> 00:32:56,361 Speaker 3: But it's in there. 762 00:32:56,521 --> 00:32:57,081 Speaker 1: It isn't there. 763 00:32:57,121 --> 00:32:58,441 Speaker 4: It is in there, and that's what they say. It's 764 00:32:58,441 --> 00:33:00,081 Speaker 4: actually a mixture of a lot of other things because 765 00:33:00,081 --> 00:33:02,041 Speaker 4: I don't think about the side. 766 00:33:02,161 --> 00:33:03,921 Speaker 2: No, I don't think not, but I think very much 767 00:33:03,961 --> 00:33:06,321 Speaker 2: that that line. So when you are coaching the girls 768 00:33:06,361 --> 00:33:08,841 Speaker 2: at the moment, yes, what happens if you know one 769 00:33:08,841 --> 00:33:10,961 Speaker 2: of them falls over or they're not coping? 770 00:33:11,041 --> 00:33:11,321 Speaker 3: Are you? 771 00:33:11,401 --> 00:33:13,921 Speaker 1: Are you instance for them? And their parents are there? 772 00:33:13,961 --> 00:33:17,361 Speaker 1: So I do really like, No, I'm good in that space. 773 00:33:17,401 --> 00:33:22,041 Speaker 4: It's probably more the physical stuff I'm as in that empathy. 774 00:33:22,761 --> 00:33:25,041 Speaker 1: I think it's probably more the emotional. 775 00:33:24,481 --> 00:33:27,480 Speaker 4: Side of it that I don't get caught up in 776 00:33:27,521 --> 00:33:28,681 Speaker 4: their emotions. 777 00:33:28,841 --> 00:33:31,361 Speaker 1: I struggle to mimic their emotions. 778 00:33:31,321 --> 00:33:33,881 Speaker 2: Which you know obviously that that is one element of empathy, 779 00:33:33,881 --> 00:33:36,601 Speaker 2: but also it can just be being able. 780 00:33:36,361 --> 00:33:37,480 Speaker 3: To hold space for their emotions. 781 00:33:37,561 --> 00:33:39,681 Speaker 2: Right, So even if you're not sitting there, you know, 782 00:33:39,841 --> 00:33:42,001 Speaker 2: not pandor about the cat, worried about the cat. 783 00:33:42,041 --> 00:33:43,240 Speaker 3: But it's like, you know, I feel for you. 784 00:33:43,321 --> 00:33:44,321 Speaker 1: I appreciate I can see this. 785 00:33:45,121 --> 00:33:47,200 Speaker 3: Yeah, like I think there's different levels of it, but 786 00:33:47,881 --> 00:33:49,561 Speaker 3: I also wanted to ask you about this one. 787 00:33:49,641 --> 00:33:52,081 Speaker 2: So throughout my career, as I've seen women rise up 788 00:33:52,121 --> 00:33:55,441 Speaker 2: in the ranks, right, I've seen this big shift towards 789 00:33:55,521 --> 00:33:57,281 Speaker 2: as they sort of we'll talk about sort of large 790 00:33:57,321 --> 00:34:00,361 Speaker 2: corporates more, but it still applies in business, in small business, 791 00:34:00,601 --> 00:34:03,041 Speaker 2: this masculine energy that kind of appears with them as 792 00:34:03,081 --> 00:34:04,960 Speaker 2: they go on. And I understand to a degree, right, 793 00:34:05,121 --> 00:34:07,441 Speaker 2: especially be sitting at a table and maybe in pharmacy 794 00:34:07,481 --> 00:34:08,801 Speaker 2: at your boards are a lot of men at the 795 00:34:08,801 --> 00:34:11,401 Speaker 2: table too, And I get the need to bring some 796 00:34:11,481 --> 00:34:14,201 Speaker 2: of that masculinity in order to be heard, But I 797 00:34:14,241 --> 00:34:18,041 Speaker 2: also feel like there's still room to be strong and feminine. 798 00:34:18,201 --> 00:34:19,801 Speaker 3: How have you found that in your space? 799 00:34:20,201 --> 00:34:22,801 Speaker 4: Yeah, it's very interesting in pharmacy in that there's more 800 00:34:22,801 --> 00:34:26,641 Speaker 4: female pharmacists than male, but the ownership space is very big, 801 00:34:26,801 --> 00:34:31,201 Speaker 4: male dominated, and even at an executive level, a majority 802 00:34:31,201 --> 00:34:35,201 Speaker 4: of our banner groups, etc. I feel like I've always 803 00:34:35,201 --> 00:34:38,561 Speaker 4: had a confidence about myself. So as I said to 804 00:34:38,561 --> 00:34:40,321 Speaker 4: you earlier, I'm six foot two, so I do have 805 00:34:40,361 --> 00:34:43,241 Speaker 4: a presence when I walk into the room, and I've 806 00:34:43,241 --> 00:34:46,281 Speaker 4: always backed myself. So when I'm in those environments, I 807 00:34:46,321 --> 00:34:48,321 Speaker 4: know I deserve a seat at the table, and so 808 00:34:48,361 --> 00:34:51,761 Speaker 4: I'm actually quite confident that in that arena, and I 809 00:34:51,801 --> 00:34:54,121 Speaker 4: do have an aura about me, so I don't kind 810 00:34:54,121 --> 00:34:57,121 Speaker 4: of hold back. But it is also I think it's 811 00:34:57,561 --> 00:35:00,241 Speaker 4: the other thing for me is women supporting women and 812 00:35:00,321 --> 00:35:03,001 Speaker 4: how we actually have got so many friends that are 813 00:35:03,041 --> 00:35:07,201 Speaker 4: female owners and we do we really are each other's cheerleaders, 814 00:35:07,241 --> 00:35:10,641 Speaker 4: which is really really good. But also it's I think 815 00:35:10,881 --> 00:35:13,361 Speaker 4: it's having an amazing support team around you, like when 816 00:35:13,361 --> 00:35:14,960 Speaker 4: people say to you, how do you do it? All? 817 00:35:15,401 --> 00:35:19,321 Speaker 4: Have an extremely supportive husband, of extremely supportive parents, and 818 00:35:19,401 --> 00:35:22,281 Speaker 4: I also think of my daughter who's thirteen, and even 819 00:35:22,481 --> 00:35:25,281 Speaker 4: my son that yes, you have that mum guilt, but 820 00:35:25,481 --> 00:35:29,001 Speaker 4: you're showing them just how you can be this strong, 821 00:35:29,041 --> 00:35:32,561 Speaker 4: independent woman and if you follow your dreams and you're successful, 822 00:35:32,881 --> 00:35:35,801 Speaker 4: that that's all great and it's okay, and don't shy 823 00:35:35,841 --> 00:35:36,601 Speaker 4: away from that. 824 00:35:37,041 --> 00:35:37,161 Speaker 3: You know. 825 00:35:37,201 --> 00:35:39,601 Speaker 4: I've got that self belief, in that self confidence that 826 00:35:39,881 --> 00:35:42,361 Speaker 4: I know I deserve to be there. Yeah, and that 827 00:35:42,561 --> 00:35:44,601 Speaker 4: you know, and I play my role as well. But 828 00:35:44,641 --> 00:35:47,721 Speaker 4: I'm also not about quotas and fifty I'm just like, 829 00:35:47,761 --> 00:35:50,081 Speaker 4: who is the best person for that role? And be 830 00:35:50,241 --> 00:35:52,041 Speaker 4: there and if you're sitting at the table, you make 831 00:35:52,081 --> 00:35:54,401 Speaker 4: the most of that seat at the table, and you 832 00:35:54,441 --> 00:35:55,361 Speaker 4: want to make a difference. 833 00:35:55,641 --> 00:35:56,361 Speaker 3: Completely agree. 834 00:35:56,521 --> 00:35:58,201 Speaker 2: You actually touched a point there when you talked about 835 00:35:58,321 --> 00:35:59,281 Speaker 2: we're talking about the kids. 836 00:35:59,361 --> 00:36:02,041 Speaker 3: I think we sort of mentioned earlier. I know that 837 00:36:02,121 --> 00:36:03,881 Speaker 3: I feel that I've had to make some. 838 00:36:03,961 --> 00:36:07,401 Speaker 2: Sacrifices terms of you know, I pre pick you and 839 00:36:07,441 --> 00:36:10,881 Speaker 2: I maybe we were the least present in Prepa. Never 840 00:36:10,921 --> 00:36:13,361 Speaker 2: did a touch shop, never did the duck shop, never 841 00:36:13,401 --> 00:36:15,601 Speaker 2: did the drive offs and pick ups. It was like 842 00:36:15,641 --> 00:36:17,480 Speaker 2: almost a year there. I don't even think I really 843 00:36:17,481 --> 00:36:19,561 Speaker 2: attended that school. And people were like, does she exist? 844 00:36:20,161 --> 00:36:23,521 Speaker 2: So that guilt like it's there but like I manage it. 845 00:36:23,561 --> 00:36:25,561 Speaker 2: I guess I want to know from you what sacrifices 846 00:36:25,641 --> 00:36:28,921 Speaker 2: to have such success in your professional career. 847 00:36:28,961 --> 00:36:30,761 Speaker 3: Do you feel you've had to make of any along 848 00:36:30,801 --> 00:36:31,121 Speaker 3: the way? 849 00:36:32,201 --> 00:36:34,761 Speaker 4: I suppose I try not to think of them as sacrifices. 850 00:36:34,841 --> 00:36:37,921 Speaker 4: I think of what I'm creating for our family and 851 00:36:38,001 --> 00:36:41,921 Speaker 4: the example that I'm sharing with them, but also quality 852 00:36:42,001 --> 00:36:45,481 Speaker 4: over quantity. I really try. Yes, I'm not going to 853 00:36:45,521 --> 00:36:48,201 Speaker 4: be the mum that's doing tuck shop, and that's even now. 854 00:36:48,201 --> 00:36:50,121 Speaker 4: I suppose when I look at the kids, for me, 855 00:36:50,201 --> 00:36:52,681 Speaker 4: it's giving back of being the netball coach. It's true 856 00:36:52,761 --> 00:36:55,001 Speaker 4: and things like that. It was really interesting as I 857 00:36:55,041 --> 00:36:57,961 Speaker 4: coach the opens. My daughter's in grade eight now, and 858 00:36:58,361 --> 00:37:01,401 Speaker 4: I never realized the impact it had on her for 859 00:37:01,481 --> 00:37:05,761 Speaker 4: me coaching the team like absolutely loves it. The sceniors 860 00:37:05,881 --> 00:37:09,561 Speaker 4: know her because she's my mini manager. She's the cheerleader. 861 00:37:09,721 --> 00:37:12,321 Speaker 4: Like she thinks I'm the coolest mum in the world 862 00:37:12,681 --> 00:37:15,440 Speaker 4: because I coach the senior netbool team at school kind 863 00:37:15,481 --> 00:37:15,801 Speaker 4: of thing. 864 00:37:16,081 --> 00:37:18,841 Speaker 1: Yes, I might not do tuck shop yeap, But how 865 00:37:18,881 --> 00:37:19,961 Speaker 1: do I give. 866 00:37:19,761 --> 00:37:23,081 Speaker 4: Back in other ways and lead by example but involve 867 00:37:23,121 --> 00:37:26,921 Speaker 4: them as well? And yes, I'm not the mom that 868 00:37:27,001 --> 00:37:27,841 Speaker 4: gets caught up. 869 00:37:27,761 --> 00:37:30,081 Speaker 1: In the clicks at school and you know, I just 870 00:37:30,121 --> 00:37:30,761 Speaker 1: don't have time. 871 00:37:31,161 --> 00:37:34,121 Speaker 2: No, So I think leaders know that you never need 872 00:37:34,121 --> 00:37:37,481 Speaker 2: to stop improving, right, So what is your biggest area 873 00:37:37,801 --> 00:37:38,561 Speaker 2: still to grow? 874 00:37:38,761 --> 00:37:40,201 Speaker 1: Well, I just want to keep learning. 875 00:37:40,241 --> 00:37:43,881 Speaker 4: I think leadership just keeps evolving, people keeping like the 876 00:37:43,961 --> 00:37:47,001 Speaker 4: challenges of managing people now, yes, so different. 877 00:37:47,201 --> 00:37:50,121 Speaker 2: Yeah, it was you being so successful and so capable. 878 00:37:50,161 --> 00:37:52,921 Speaker 2: And look, we are all born with certain gifts, you know, 879 00:37:53,001 --> 00:37:55,041 Speaker 2: and abilities, and you have got an ability to take 880 00:37:55,081 --> 00:37:57,401 Speaker 2: on a lot and to stay quite calm and measured 881 00:37:57,441 --> 00:37:59,961 Speaker 2: through that, right and to when you hit hurdles. 882 00:38:00,521 --> 00:38:01,761 Speaker 3: How can I learn from that? 883 00:38:01,761 --> 00:38:03,841 Speaker 2: That's the skill that not everybody has, right, but it 884 00:38:03,881 --> 00:38:06,561 Speaker 2: could be for some people it's almost unattainable what you're 885 00:38:06,601 --> 00:38:09,401 Speaker 2: able to do. And that empathy, then is the ability 886 00:38:09,401 --> 00:38:12,201 Speaker 2: to connect and to see that there's she still experiences 887 00:38:12,241 --> 00:38:14,521 Speaker 2: paying and challenges. Yes, so that's sort of what you mean. 888 00:38:14,561 --> 00:38:16,841 Speaker 4: Absolutely, And as you say, I think it's just being 889 00:38:16,881 --> 00:38:20,121 Speaker 4: authentic and even on the outside it can look all roses, 890 00:38:20,121 --> 00:38:22,521 Speaker 4: but it doesn't mean every day goes perfectly or the 891 00:38:22,561 --> 00:38:26,241 Speaker 4: team is always humming along in our bus, Like there's. 892 00:38:26,121 --> 00:38:27,361 Speaker 1: Always speed bumps in that. 893 00:38:27,481 --> 00:38:29,921 Speaker 4: But as I said, I come back to that variety 894 00:38:29,961 --> 00:38:33,041 Speaker 4: and the challenge and it doesn't actually steer me away. 895 00:38:33,081 --> 00:38:36,480 Speaker 4: And I think that's sport that no game ever went perfectly. No, 896 00:38:36,881 --> 00:38:39,921 Speaker 4: you know everyone can win either correct exactly. 897 00:38:40,001 --> 00:38:41,321 Speaker 1: So it's how do you get better? 898 00:38:41,561 --> 00:38:41,761 Speaker 3: Yeah? 899 00:38:41,881 --> 00:38:43,761 Speaker 4: And how do you keep what are those little one 900 00:38:43,761 --> 00:38:46,281 Speaker 4: percenters that we can do? And even when I look 901 00:38:46,321 --> 00:38:47,721 Speaker 4: at it from a business, you know, we can be 902 00:38:47,841 --> 00:38:50,921 Speaker 4: very successful, but I constantly want to be how do 903 00:38:50,961 --> 00:38:53,321 Speaker 4: we innovate? How do we do that slightly different? Could 904 00:38:53,361 --> 00:38:55,441 Speaker 4: we try this? Could we be the first one to 905 00:38:55,481 --> 00:38:59,641 Speaker 4: do that kind of thing? So it's constantly just wanting 906 00:38:59,681 --> 00:39:01,681 Speaker 4: to do the one. So it's not like I have massive, 907 00:39:01,721 --> 00:39:05,481 Speaker 4: big goals or you know some people go start your 908 00:39:05,481 --> 00:39:08,241 Speaker 4: own pharmacy brand. Do you want to be an empire? 909 00:39:08,281 --> 00:39:11,401 Speaker 4: I'm like no, actually, just I love what I'm doing 910 00:39:11,521 --> 00:39:13,321 Speaker 4: and just the little things of how can we do 911 00:39:13,401 --> 00:39:15,281 Speaker 4: that better? How can we And yes, if it is 912 00:39:15,321 --> 00:39:18,201 Speaker 4: buying another store, how do I turn that around? 913 00:39:18,681 --> 00:39:18,881 Speaker 3: Yeah? 914 00:39:18,881 --> 00:39:20,321 Speaker 4: You know, I think of what I've done at Irana 915 00:39:20,401 --> 00:39:22,801 Speaker 4: Hills in the six years that I've had it. How 916 00:39:22,801 --> 00:39:24,361 Speaker 4: do we turn that around? How do I take that 917 00:39:24,441 --> 00:39:28,161 Speaker 4: from this kind of not performing business or underperforming business 918 00:39:28,321 --> 00:39:30,081 Speaker 4: to one of the best in the country. Yeah, let's 919 00:39:30,121 --> 00:39:31,361 Speaker 4: go and do it again. How do I do that 920 00:39:31,401 --> 00:39:33,161 Speaker 4: with a different group of people kind of things? 921 00:39:33,201 --> 00:39:36,241 Speaker 3: So well, my last chushiankarent, this has been a great conversation. 922 00:39:36,441 --> 00:39:37,081 Speaker 3: I've loved it. 923 00:39:37,681 --> 00:39:39,721 Speaker 2: If you could go back to nineteen year old Karen 924 00:39:39,721 --> 00:39:42,041 Speaker 2: at the Firebirds, what's the best advice should give her today? 925 00:39:42,761 --> 00:39:45,001 Speaker 4: When that door opens, just walk in and say yes. 926 00:39:45,361 --> 00:39:47,641 Speaker 4: And I've always tried to do that and something I 927 00:39:47,641 --> 00:39:50,721 Speaker 4: always teach one door closes, another one opens, but even 928 00:39:50,761 --> 00:39:53,441 Speaker 4: if it's just slightly a jar, just push it open, 929 00:39:54,121 --> 00:39:56,961 Speaker 4: walk in, say yes, and work. And one of my 930 00:39:57,001 --> 00:39:59,961 Speaker 4: favorite sayings is build a plane while you're flying it. Yeah, 931 00:39:59,961 --> 00:40:03,761 Speaker 4: it's not about we can procrastinate dotting I's crossing teeth. 932 00:40:04,441 --> 00:40:06,441 Speaker 1: Just get say yes, work it out. 933 00:40:06,281 --> 00:40:08,361 Speaker 3: After that kind of couldn't agree more, h couldn't. 934 00:40:08,481 --> 00:40:10,321 Speaker 2: There's so many people out there I think that are 935 00:40:10,361 --> 00:40:14,081 Speaker 2: sitting on ideas and you know, so much planning and 936 00:40:14,121 --> 00:40:15,401 Speaker 2: then just go take that first. 937 00:40:15,401 --> 00:40:16,641 Speaker 1: And that's what I do with my team, Like what 938 00:40:16,681 --> 00:40:18,481 Speaker 1: have we got to lose? Ultimately? 939 00:40:18,601 --> 00:40:20,601 Speaker 4: What have you got to might cost you a bit 940 00:40:20,601 --> 00:40:22,401 Speaker 4: of money to do some marketing, and you realize that 941 00:40:22,441 --> 00:40:23,681 Speaker 4: didn't quite work well. 942 00:40:23,681 --> 00:40:25,441 Speaker 1: How do we adapt it? What do we do differently? 943 00:40:25,481 --> 00:40:27,441 Speaker 1: And I get for some people with the plane analogy, 944 00:40:27,881 --> 00:40:28,281 Speaker 1: pack your. 945 00:40:28,241 --> 00:40:32,201 Speaker 4: Parachute, But ultimately, let's just build it as we go 946 00:40:32,481 --> 00:40:35,481 Speaker 4: and push that door open, say yes, and work it 947 00:40:35,521 --> 00:40:36,201 Speaker 4: out afterwards. 948 00:40:36,321 --> 00:40:38,041 Speaker 3: Love it. Thank you, Karen, thank you,