1 00:00:06,080 --> 00:00:09,159 Speaker 1: The Australian share market pushes beyond eight thousand points for 2 00:00:09,240 --> 00:00:13,000 Speaker 1: the first time, Australian banks are forced to refund vulnerable customers, 3 00:00:13,240 --> 00:00:15,920 Speaker 1: and US President Joe Biden calls for a cooling of 4 00:00:16,000 --> 00:00:19,320 Speaker 1: the political temperature as Donald Trump heads to the Republican 5 00:00:19,360 --> 00:00:22,680 Speaker 1: Party convention. Welcome to Fear and Greed. Daily business news 6 00:00:22,680 --> 00:00:25,479 Speaker 1: for people who make their own decisions. It's Tuesday, the 7 00:00:25,520 --> 00:00:28,720 Speaker 1: sixteenth of July twenty twenty four. I'm Julian King, filling 8 00:00:28,720 --> 00:00:31,560 Speaker 1: in for Michael Thompson this week, and good morning, Sewan Almer. 9 00:00:31,960 --> 00:00:33,400 Speaker 2: Good morning, Julian. Day two. 10 00:00:33,440 --> 00:00:36,479 Speaker 1: You enjoying it, Shawn's second day in enjoying it immensely. 11 00:00:36,479 --> 00:00:38,400 Speaker 1: But I'll tell you when Michael returns, he can have 12 00:00:38,720 --> 00:00:39,920 Speaker 1: his morning's back. 13 00:00:40,400 --> 00:00:41,920 Speaker 2: Yeah, the early mornings that I'll get you. 14 00:00:42,200 --> 00:00:44,680 Speaker 1: Okay, to the main story this morning sewn. The Australian 15 00:00:44,760 --> 00:00:47,400 Speaker 1: share market has pushed through eight thousand points for the 16 00:00:47,440 --> 00:00:50,080 Speaker 1: first time, spurred on by Gains and Wall Street on 17 00:00:50,120 --> 00:00:52,680 Speaker 1: the back of hopes that interest rates will start falling 18 00:00:52,680 --> 00:00:53,559 Speaker 1: in coming months. 19 00:00:53,760 --> 00:00:56,520 Speaker 2: It's taken three years to go from seven thousand points 20 00:00:56,520 --> 00:00:58,840 Speaker 2: to eight thousand points, though in October last year the 21 00:00:58,840 --> 00:01:02,120 Speaker 2: boss was as low as sixty eight hundred points. Since then, 22 00:01:02,160 --> 00:01:05,000 Speaker 2: it's up more than eighteen percent. The fast rise over 23 00:01:05,040 --> 00:01:07,520 Speaker 2: the past seven or eight months, but really over the 24 00:01:07,560 --> 00:01:11,199 Speaker 2: past three years has mostly been fueled by low interest 25 00:01:11,240 --> 00:01:14,840 Speaker 2: rates post COVID no more recent times. I suppose the 26 00:01:14,959 --> 00:01:19,760 Speaker 2: run reflects more about interstrate expectations rather than actual falling 27 00:01:19,840 --> 00:01:21,800 Speaker 2: interest rates. So they haven't fallen yet, but people think 28 00:01:21,840 --> 00:01:24,880 Speaker 2: they will, and that that's certainly put a spark under 29 00:01:25,040 --> 00:01:28,720 Speaker 2: the equity market. The sector powering the moves more than 30 00:01:28,760 --> 00:01:31,959 Speaker 2: any other, at least locally, is definitely the financials, and 31 00:01:32,000 --> 00:01:34,479 Speaker 2: particularly the big four banks. Commonwealth Banks had a record 32 00:01:34,560 --> 00:01:37,000 Speaker 2: high National Australia Bank was last at these levels back 33 00:01:37,040 --> 00:01:39,560 Speaker 2: in two thousand and seven, and Z's around a seven 34 00:01:39,600 --> 00:01:42,960 Speaker 2: year high, Westpas at a five year high. Industrial property 35 00:01:43,000 --> 00:01:46,200 Speaker 2: giant Goodman has been a standout over the past three years, 36 00:01:46,200 --> 00:01:49,160 Speaker 2: particularly since the beginning of last year. The tech stocks 37 00:01:49,240 --> 00:01:52,040 Speaker 2: also did well over the past three years, but they're 38 00:01:52,080 --> 00:01:55,280 Speaker 2: actually only three percent of the ASEX two hundred, so 39 00:01:55,480 --> 00:01:58,200 Speaker 2: they move, it doesn't actually push the market that much. 40 00:01:58,320 --> 00:02:02,400 Speaker 2: Unlike the Banks Materials index, which includes the big miners, well, 41 00:02:02,400 --> 00:02:06,120 Speaker 2: they've detracted from the index over the last year. Generally, 42 00:02:06,160 --> 00:02:09,440 Speaker 2: the large caps and the megacaps have done much better 43 00:02:09,639 --> 00:02:12,239 Speaker 2: than the smaller caps, not just over the last year, 44 00:02:12,560 --> 00:02:16,320 Speaker 2: but over the past three years. Anyway, yesterday, finally we 45 00:02:16,440 --> 00:02:18,680 Speaker 2: pushed past that eight thousand point barrier. 46 00:02:19,200 --> 00:02:22,000 Speaker 1: Okay, so the boss is pushed past eight thousand points. 47 00:02:22,000 --> 00:02:23,800 Speaker 1: So what next? Does it keep rising? 48 00:02:24,240 --> 00:02:28,000 Speaker 2: Ah Julian, That's a question well beyond me. The optimist, 49 00:02:28,080 --> 00:02:31,239 Speaker 2: like Bea Shar's chief economist, David Bassanisi, says the local 50 00:02:31,280 --> 00:02:34,960 Speaker 2: market is relatively cheap and unloved and may benefit if 51 00:02:34,960 --> 00:02:38,600 Speaker 2: investors start shifting out of US large cap tech doocs 52 00:02:39,000 --> 00:02:42,640 Speaker 2: AMP head of investment strategy, Shane Oliver forecasts the ASX 53 00:02:42,639 --> 00:02:46,120 Speaker 2: two hundred will reach eighty one hundred points by year end, 54 00:02:46,480 --> 00:02:49,440 Speaker 2: dragged along by rising share markets overseas. Mind you, he 55 00:02:49,680 --> 00:02:51,840 Speaker 2: didn't think it to be this high this quickly, so 56 00:02:51,919 --> 00:02:55,320 Speaker 2: he has upped his forecast. Now. The upcoming earning season, 57 00:02:55,320 --> 00:02:57,280 Speaker 2: which kicks off in a little over a fortnite, could 58 00:02:57,320 --> 00:03:00,560 Speaker 2: will make or break many of the companies on the market. 59 00:03:00,760 --> 00:03:03,639 Speaker 2: There's plenty of risks around not least an overvalued US 60 00:03:03,720 --> 00:03:06,360 Speaker 2: share market. If Wall Street tumbles, so to will the 61 00:03:06,400 --> 00:03:09,799 Speaker 2: local market. There's also plenty of geopolitical risk from Europe 62 00:03:09,800 --> 00:03:11,800 Speaker 2: to the Middle East, Asia, in the US, as well 63 00:03:11,840 --> 00:03:14,519 Speaker 2: as fears of a recession. So the short answer, Julian 64 00:03:14,600 --> 00:03:16,360 Speaker 2: is I don't know whether it'll go up or down, 65 00:03:16,440 --> 00:03:19,080 Speaker 2: but certainly if you are going to invest, we always 66 00:03:19,160 --> 00:03:21,280 Speaker 2: recommend speaking to a financial advisor. 67 00:03:21,520 --> 00:03:24,040 Speaker 1: Okay, So that's what's happened over the past three years. 68 00:03:24,120 --> 00:03:26,160 Speaker 1: What were the stocks yesterday, Sean that pushed the boss 69 00:03:26,200 --> 00:03:27,960 Speaker 1: over that eight thousand point mark. 70 00:03:28,320 --> 00:03:30,720 Speaker 2: So during yesterday's session, the market, as I said, was 71 00:03:30,760 --> 00:03:33,000 Speaker 2: up zero point seven percent. It closed at eight zero 72 00:03:33,080 --> 00:03:35,640 Speaker 2: one seven point six points, eight hundred and seventeen point 73 00:03:35,720 --> 00:03:39,320 Speaker 2: six points. It's all time high reached yesterday morning. It 74 00:03:39,400 --> 00:03:43,240 Speaker 2: was eight zero three seven point three points, eight thirty 75 00:03:43,240 --> 00:03:46,040 Speaker 2: seven point three points. Now yesterday it was interest rate 76 00:03:46,120 --> 00:03:50,120 Speaker 2: sensitive technology stocks that did best. Wisteak, Global Ria in 77 00:03:50,320 --> 00:03:53,800 Speaker 2: zero all jumped higher. Iron ore prices helped push up 78 00:03:53,840 --> 00:03:56,600 Speaker 2: the big miners, including BHP and four to squ medals, 79 00:03:56,840 --> 00:04:01,000 Speaker 2: Where's Farmers, Woodside, Energy, Aristocrat, Leisure, QB, Cocklear They also 80 00:04:01,040 --> 00:04:05,240 Speaker 2: did pretty well. Plenty of corporate news around lifestyle communities. 81 00:04:05,400 --> 00:04:08,520 Speaker 2: Shares fell eighteen percent following a news report from the 82 00:04:08,560 --> 00:04:12,520 Speaker 2: ABC that featured residents accusing the company of immoral and 83 00:04:12,640 --> 00:04:17,080 Speaker 2: unethical conduct. Ozsi Broadbands shares slumped fourteen percent after it 84 00:04:17,160 --> 00:04:21,200 Speaker 2: lowered its earnings guidance for this financial yem. The telco 85 00:04:21,360 --> 00:04:24,760 Speaker 2: said it will aggressively pursue customers at its large arrivals, 86 00:04:24,800 --> 00:04:28,719 Speaker 2: including Telsternoptus, with a new brand it's called Buddy Telco 87 00:04:29,279 --> 00:04:32,320 Speaker 2: apparently that offers well. Ozsi Broadband reckons it will offer 88 00:04:32,360 --> 00:04:36,119 Speaker 2: significantly cheap at broadband services, though investors aren't say sure, 89 00:04:36,400 --> 00:04:39,320 Speaker 2: hence the sell off yesterday and Start Entertainment share price 90 00:04:39,360 --> 00:04:41,200 Speaker 2: drop two percent after it said it's going to have 91 00:04:41,240 --> 00:04:43,920 Speaker 2: to shut down its electronic gaming machines and table games 92 00:04:44,040 --> 00:04:47,920 Speaker 2: this weekend because of some type of systems problem. Not 93 00:04:48,040 --> 00:04:51,599 Speaker 2: quite clear how long those games will be offline. 94 00:04:52,080 --> 00:04:54,279 Speaker 1: Okay, what's happening in international markets? 95 00:04:54,520 --> 00:04:58,320 Speaker 2: Well, global markets reacted as anticipated following the Donald Trump shooting, 96 00:04:58,360 --> 00:05:01,000 Speaker 2: with bitcoin rising, the US dollar edging higher, and bond 97 00:05:01,000 --> 00:05:04,080 Speaker 2: neils rising. Now the reason bond yils go up if 98 00:05:04,160 --> 00:05:07,719 Speaker 2: Trump wins the presidency. People expect interest rates will stay 99 00:05:07,800 --> 00:05:10,760 Speaker 2: higher for longer, and that's what bond nils are reflecting 100 00:05:10,839 --> 00:05:14,240 Speaker 2: expectations on interest rates. Energy stocks are also expected to 101 00:05:14,279 --> 00:05:18,160 Speaker 2: do better thanks to Donald Trump's apparent dislike of renewables. Now, 102 00:05:18,160 --> 00:05:20,479 Speaker 2: of course, all of this is based on the idea 103 00:05:20,640 --> 00:05:24,040 Speaker 2: that what happened on the weekend will help mister Trump's 104 00:05:24,240 --> 00:05:27,800 Speaker 2: efforts to gain the White House. The unknown in all 105 00:05:27,880 --> 00:05:31,279 Speaker 2: this is what the reaction to the weekend will trigger 106 00:05:31,440 --> 00:05:34,880 Speaker 2: inside the US. If it leads to more violence, then 107 00:05:34,920 --> 00:05:38,080 Speaker 2: traditional safe haven assets like gold bonds, the US dollars 108 00:05:38,080 --> 00:05:42,200 Speaker 2: should benefit away from that. In commodity markets, oil prices 109 00:05:42,279 --> 00:05:45,480 Speaker 2: are flat, goals pushed above twenty four hundred US dollars 110 00:05:45,480 --> 00:05:47,960 Speaker 2: announce and iron ore is holding around one hundred and 111 00:05:48,000 --> 00:05:50,760 Speaker 2: ten US dollars a ton. Bitcoin's trading around sixty three 112 00:05:50,760 --> 00:05:52,800 Speaker 2: thousand US dollars a unit, while the Aussie dollar is 113 00:05:52,800 --> 00:05:55,839 Speaker 2: buying sixty seven point seven US sins. 114 00:05:56,279 --> 00:05:59,240 Speaker 1: And immediately after the show stayed listening for your chat 115 00:05:59,279 --> 00:06:02,680 Speaker 1: Shawn with Ed John from the Australian Council of Superannuation Investors, 116 00:06:02,680 --> 00:06:06,440 Speaker 1: where you touch upon the rather sexy issue of CEO pay. 117 00:06:06,839 --> 00:06:12,360 Speaker 2: We love CEO pay AXI. Australian councilor Superannuation Investors every 118 00:06:12,440 --> 00:06:14,640 Speaker 2: year put together what they called Realize Pay. So it's 119 00:06:14,640 --> 00:06:18,240 Speaker 2: actually the money people get each year. Now, the head 120 00:06:18,240 --> 00:06:21,480 Speaker 2: of RESMD, a guy called Mick Farrell. He comes in 121 00:06:21,480 --> 00:06:24,960 Speaker 2: at the top, almost fifty million dollars. Rob Thompson from 122 00:06:24,960 --> 00:06:27,800 Speaker 2: News Corps number two, and so the list goes on. 123 00:06:27,920 --> 00:06:30,200 Speaker 2: We talk to him about how much they make, the 124 00:06:30,240 --> 00:06:31,920 Speaker 2: fact that so much more of it. I mean, the 125 00:06:31,960 --> 00:06:37,240 Speaker 2: actual sort of underlying wages haven't really risen, but bonuses 126 00:06:37,279 --> 00:06:39,640 Speaker 2: have risen. And even you know, no matter how your 127 00:06:39,640 --> 00:06:41,799 Speaker 2: company performs, you still seem to be getting a bonus. 128 00:06:42,000 --> 00:06:44,880 Speaker 2: So we talked to Ed about all of that kind 129 00:06:44,880 --> 00:06:48,359 Speaker 2: of voyeuristic don't you reckon, Julian, those sorts of stories. 130 00:06:48,360 --> 00:06:52,480 Speaker 1: Very much so, especially if you're a shareholder and your 131 00:06:52,520 --> 00:06:54,360 Speaker 1: company's not doing particularly well. 132 00:06:54,440 --> 00:06:55,640 Speaker 2: Yeah, we mentioned that too. 133 00:06:56,000 --> 00:06:57,599 Speaker 1: We'll be back in a moment with the rest of 134 00:06:57,640 --> 00:07:06,600 Speaker 1: the day's business news and to the big story in 135 00:07:06,680 --> 00:07:09,360 Speaker 1: world news. Shawn Prime Minister out in the Albanesi said 136 00:07:09,360 --> 00:07:12,080 Speaker 1: the attempted assassination of Donald Trump was a shock to 137 00:07:12,120 --> 00:07:15,080 Speaker 1: the system and said it was a reminder that peaceful 138 00:07:15,120 --> 00:07:18,480 Speaker 1: democratic processes in Australia can't be taken for granted. 139 00:07:18,600 --> 00:07:21,080 Speaker 2: Mister Alberinezi said it's a great thing that in Australia, 140 00:07:21,120 --> 00:07:24,440 Speaker 2: by and large, politicians including the Prime Minister, can wander 141 00:07:24,480 --> 00:07:27,320 Speaker 2: about events and can walk around safely. That's a good 142 00:07:27,320 --> 00:07:30,280 Speaker 2: thing and it's important that democracy be cherished, he said. 143 00:07:30,560 --> 00:07:34,400 Speaker 2: Australia's former ambassador to the US, Arthur Sinadinis, said the 144 00:07:34,480 --> 00:07:38,840 Speaker 2: shooting wasn't unexpected, telling AAP that he's surprised it's taken 145 00:07:38,880 --> 00:07:41,480 Speaker 2: this long for something to happen. He said, there's been 146 00:07:41,520 --> 00:07:45,640 Speaker 2: a normalization of very unusual behavior in the US. And 147 00:07:45,760 --> 00:07:48,920 Speaker 2: I quote him, given the amount of polarization in the US, 148 00:07:48,960 --> 00:07:51,400 Speaker 2: the amount of mudslinging that goes on, the attempts by 149 00:07:51,480 --> 00:07:55,160 Speaker 2: each side to demonize the other, it's not surprising. 150 00:07:55,000 --> 00:07:57,240 Speaker 1: You know, this is big news. Victorian Premier just Sinta 151 00:07:57,280 --> 00:08:00,280 Speaker 1: Allen will ask the federal government to exercise it's how 152 00:08:00,800 --> 00:08:04,400 Speaker 1: under the Fair Work Act to potentially terminate all CFMEU 153 00:08:04,520 --> 00:08:07,680 Speaker 1: enterprise bargaining agreements on Victorian construction sites. 154 00:08:08,040 --> 00:08:10,440 Speaker 2: The Premier said that she'll look at how to toughen 155 00:08:10,520 --> 00:08:12,720 Speaker 2: anti bikey laws in the state and how to make 156 00:08:12,760 --> 00:08:15,600 Speaker 2: it more difficult for certain people to associate with each other. 157 00:08:15,960 --> 00:08:18,800 Speaker 2: She slammed the State branch of the CFMEU for self 158 00:08:18,800 --> 00:08:21,920 Speaker 2: interested thugrey, as she put it, and said the rotten 159 00:08:21,920 --> 00:08:24,880 Speaker 2: culture must be pulled out by the roots. Her comments 160 00:08:24,920 --> 00:08:28,160 Speaker 2: came after the Prime Minister Anthony Albanezi flagged more action 161 00:08:28,320 --> 00:08:31,520 Speaker 2: against the union after the Victorian division was placed into 162 00:08:31,560 --> 00:08:34,880 Speaker 2: administration yesterday. He said all options are now on the 163 00:08:34,920 --> 00:08:39,000 Speaker 2: table to deal with the renegade organization. A nine media 164 00:08:39,120 --> 00:08:43,160 Speaker 2: investigation over the weekend found that Underworld figures had infiltrated 165 00:08:43,200 --> 00:08:46,680 Speaker 2: major Victorian and New South Wales construction projects. The investigation 166 00:08:46,760 --> 00:08:50,680 Speaker 2: prompted the resignation of union boss John Sepka on Friday. 167 00:08:51,080 --> 00:08:54,439 Speaker 2: More stories are flowing from it. It really is the 168 00:08:54,480 --> 00:08:56,439 Speaker 2: dismantling of the CFMEU at the moment. 169 00:08:56,840 --> 00:08:58,840 Speaker 1: Yeah, you feel like there's a lot more to emerge 170 00:08:58,960 --> 00:09:02,280 Speaker 1: from this story, don't you. Now. Several Australian banks will 171 00:09:02,280 --> 00:09:04,640 Speaker 1: be forced to refund more than twenty eight million dollars 172 00:09:05,040 --> 00:09:08,360 Speaker 1: to one hundred and thirty six thousand vulnerable customers after 173 00:09:08,720 --> 00:09:13,880 Speaker 1: an investigation by the Corporate cop found systemic high fee charging. 174 00:09:14,040 --> 00:09:17,520 Speaker 2: Ain zed Comwealth Bank, Westpac and Bendigo and Adelaide Bank 175 00:09:17,559 --> 00:09:21,560 Speaker 2: have agreed to move two hundred thousand customers into low 176 00:09:21,679 --> 00:09:24,280 Speaker 2: fee accounts. Also that will cost them about ten point 177 00:09:24,320 --> 00:09:27,400 Speaker 2: seven million dollars in fees annually, according to report in 178 00:09:27,440 --> 00:09:30,520 Speaker 2: the Financial Review. The banks will also write to further 179 00:09:30,559 --> 00:09:33,680 Speaker 2: two million customers to advise them of low fee alternatives 180 00:09:33,720 --> 00:09:36,680 Speaker 2: as part of actions agreed with the Australian Securities and 181 00:09:36,720 --> 00:09:39,920 Speaker 2: Investments Commission. Now the investigation comes sixty years after the 182 00:09:39,960 --> 00:09:44,120 Speaker 2: Haine Banking Royal Commission, in which banks faced fierce criticism 183 00:09:44,200 --> 00:09:49,280 Speaker 2: for their conduct, including similar instances of charging vulnerable people 184 00:09:49,640 --> 00:09:53,200 Speaker 2: higher fees. What we heard yesterday just seems to have 185 00:09:53,320 --> 00:09:57,040 Speaker 2: echoes of what we heard during that Hain Banking Royal Commission. 186 00:09:57,360 --> 00:09:59,320 Speaker 2: Let's hope, I mean, I'm sure we won't, but let's 187 00:09:59,320 --> 00:10:00,520 Speaker 2: hope we don't go back there. 188 00:10:01,040 --> 00:10:02,959 Speaker 1: Yeah, the banks know how to lose a power a battle, 189 00:10:02,960 --> 00:10:03,520 Speaker 1: aren't they? Sure? 190 00:10:03,679 --> 00:10:04,280 Speaker 2: They sure do? 191 00:10:05,040 --> 00:10:08,040 Speaker 1: Okay? Real estate agents, lawyers and accountants will be brought 192 00:10:08,120 --> 00:10:11,480 Speaker 1: under strictly reporting requirements as part of an overhaul of 193 00:10:11,520 --> 00:10:14,880 Speaker 1: Australia's money laundering and counter terrorism finance legislation. 194 00:10:15,360 --> 00:10:16,960 Speaker 2: The goal is to clamp down on the flow of 195 00:10:17,000 --> 00:10:20,760 Speaker 2: proceeds of crime into Australia, according to Attorney General Mark Dreyfus. 196 00:10:21,320 --> 00:10:25,239 Speaker 2: Mister Dreyfus said the mooted reforms are required as Australia 197 00:10:25,320 --> 00:10:28,880 Speaker 2: faces a serious risk of exploitation by criminals seeking to 198 00:10:28,960 --> 00:10:32,640 Speaker 2: laund to elicit funds. He said that globally, trillions of 199 00:10:32,679 --> 00:10:35,840 Speaker 2: dollars is generated from illegal activities such as drug trafficking, 200 00:10:36,040 --> 00:10:39,280 Speaker 2: tax of asion, people smuggling, cyber crime and arms trafficking, 201 00:10:39,840 --> 00:10:42,320 Speaker 2: and according to The Australian, he went on to say 202 00:10:42,320 --> 00:10:44,640 Speaker 2: that some of that is used to fund further serious 203 00:10:44,679 --> 00:10:47,920 Speaker 2: crimes such as terrorism, child abuse and human trafficking. Mister 204 00:10:48,000 --> 00:10:51,280 Speaker 2: Dreyfus said the irregulatory ablehaul will capture more entities to 205 00:10:51,400 --> 00:10:54,880 Speaker 2: prevent abuse in the financial system, while also simplifying the 206 00:10:54,920 --> 00:10:58,199 Speaker 2: reporting regime faced by businesses captured by the reforms. 207 00:10:59,080 --> 00:11:00,640 Speaker 1: Now, we said the banks know how to lose a 208 00:11:00,679 --> 00:11:03,079 Speaker 1: pr battle. I think the same thing might be said 209 00:11:03,160 --> 00:11:07,760 Speaker 1: for airlines. Yes, the top complaints against airlines last year 210 00:11:08,360 --> 00:11:12,080 Speaker 1: were about requests for refunds and the big one flight delays. 211 00:11:12,120 --> 00:11:15,199 Speaker 1: Together they made up almost three quarters of all complaints. 212 00:11:15,800 --> 00:11:19,520 Speaker 2: Yeah. So, the industry funded airline customer Advocate said customers 213 00:11:19,559 --> 00:11:22,880 Speaker 2: took ten percent more flights domestically and internationally last year, 214 00:11:22,880 --> 00:11:26,800 Speaker 2: with total passenger numbers reaching about sixty seven point six million. 215 00:11:27,160 --> 00:11:31,520 Speaker 2: The advocate received fourteen hundred and eight eligible complaints last year, 216 00:11:31,520 --> 00:11:34,240 Speaker 2: which is up about nine percent. May not sound like many, 217 00:11:34,440 --> 00:11:37,600 Speaker 2: but it only gets to the airline Customer Advocate when 218 00:11:37,640 --> 00:11:40,080 Speaker 2: it's been through all the other processes as well. It's 219 00:11:40,160 --> 00:11:45,160 Speaker 2: been through the airlines themselves. So fourteen hundred serious complaints 220 00:11:45,240 --> 00:11:48,000 Speaker 2: think of it that way. Nine percent increase. It's kind 221 00:11:48,000 --> 00:11:50,040 Speaker 2: of in line with the passenger numbers jump, but it's 222 00:11:50,080 --> 00:11:52,760 Speaker 2: still a fair few complaints. The overall complaint resolution rate 223 00:11:52,800 --> 00:11:56,480 Speaker 2: for twenty twenty three declined from the prior year, and 224 00:11:56,679 --> 00:12:01,600 Speaker 2: the complaint finalization time frame averaged about thirty seven calendar days. 225 00:12:02,080 --> 00:12:03,960 Speaker 2: That's across the whole year. For the second half of 226 00:12:03,960 --> 00:12:05,880 Speaker 2: the year it was only nineteen days, which is actually 227 00:12:05,920 --> 00:12:09,160 Speaker 2: within the agreed service level of twenty days. The airlines 228 00:12:09,200 --> 00:12:12,160 Speaker 2: themselves saying, so not a bad outcome. I'm not so 229 00:12:12,280 --> 00:12:13,560 Speaker 2: sure about that, Julian. 230 00:12:14,200 --> 00:12:17,640 Speaker 1: They would say that, wouldn't they would? In international news, 231 00:12:17,720 --> 00:12:20,600 Speaker 1: US President Joe Biden has called for calm and efforts 232 00:12:20,640 --> 00:12:22,959 Speaker 1: to lower the temperature in the wake of the attempted 233 00:12:23,000 --> 00:12:25,160 Speaker 1: assassination of Donald Trump over the weekend. 234 00:12:26,000 --> 00:12:28,240 Speaker 2: In a televised speech from the White House, which in 235 00:12:28,440 --> 00:12:32,240 Speaker 2: itself is unusual. Mister Biden said, I quote, while we disagree, 236 00:12:32,320 --> 00:12:36,560 Speaker 2: we are not enemies. We're neighbors. We are friends, co workers, citizens, 237 00:12:36,880 --> 00:12:40,760 Speaker 2: and most importantly, we are fellow Americans. And mister Biden 238 00:12:40,800 --> 00:12:43,560 Speaker 2: said he had spoken to mister Trump and he's grateful. 239 00:12:43,640 --> 00:12:46,920 Speaker 2: He's going well. Dare I say, Julian, Joe Biden almost 240 00:12:46,960 --> 00:12:51,000 Speaker 2: looked presidential yesterday, something he hasn't done for a while. Meanwhile, 241 00:12:51,000 --> 00:12:53,840 Speaker 2: the FBI said the investigation so far suggests that the 242 00:12:53,840 --> 00:12:57,679 Speaker 2: shooter acted alone. Also that another device, which media is 243 00:12:57,720 --> 00:13:01,240 Speaker 2: reporting as a bomb, was found in the shooters car. Now, 244 00:13:01,240 --> 00:13:04,160 Speaker 2: there's been background on the man killed in the crowd. 245 00:13:04,240 --> 00:13:08,320 Speaker 2: His name was Cory Comparatour. He's a firefighter, a church 246 00:13:08,320 --> 00:13:11,559 Speaker 2: go apparent, and an avid supporter of mister Trump. When 247 00:13:11,600 --> 00:13:14,920 Speaker 2: the firing began, he threw himself over his family members 248 00:13:14,960 --> 00:13:17,440 Speaker 2: to shield them. He was hit in the head and 249 00:13:17,520 --> 00:13:19,960 Speaker 2: died at the scene. Very very sad. For his part, 250 00:13:20,040 --> 00:13:22,600 Speaker 2: Donald Trump said he wouldn't let a potential assassin force 251 00:13:22,679 --> 00:13:25,720 Speaker 2: him to change his schedule. He was in Milwaukee for 252 00:13:25,760 --> 00:13:30,480 Speaker 2: the Republican National Convention opening overnight. He told Yous tabloid 253 00:13:30,480 --> 00:13:32,600 Speaker 2: The New Post that the doctor at the hospital he 254 00:13:32,679 --> 00:13:36,640 Speaker 2: visited called it a miracle what happened, and presumably meaning 255 00:13:36,800 --> 00:13:38,840 Speaker 2: a miracle that nothing worse happened. 256 00:13:39,080 --> 00:13:42,160 Speaker 1: Now Shaw China's economy grew at its slowest pace in 257 00:13:42,240 --> 00:13:45,560 Speaker 1: five quarters, as efforts to boost consumer spending fell short, 258 00:13:46,160 --> 00:13:49,240 Speaker 1: piling pressure on Beijing to lift confidence out of twice 259 00:13:49,320 --> 00:13:52,040 Speaker 1: a decade policy meeting this week Yeah. 260 00:13:52,000 --> 00:13:54,400 Speaker 2: Very important for Australia. This one. Gross domestic product in 261 00:13:54,480 --> 00:13:57,480 Speaker 2: China expanded four point seven percent in the second quarter 262 00:13:57,840 --> 00:14:00,320 Speaker 2: compared to a year earlier. That was world below what 263 00:14:00,320 --> 00:14:04,280 Speaker 2: people expected. Retail sales rose at the sowest pace since 264 00:14:04,400 --> 00:14:07,680 Speaker 2: twenty twenty two, basically showing a flurry of government efforts 265 00:14:07,720 --> 00:14:11,280 Speaker 2: to boost confidence have done little. The National Bureau Statistics 266 00:14:11,280 --> 00:14:13,199 Speaker 2: said the growth slow down the second quarter was due 267 00:14:13,240 --> 00:14:16,560 Speaker 2: to short term factors such as extreme weather and rain 268 00:14:16,640 --> 00:14:20,080 Speaker 2: and floods that type thing, but also insufficient domestic demand 269 00:14:20,440 --> 00:14:24,320 Speaker 2: and clogged domestic circulation. This all came just ahead of 270 00:14:24,440 --> 00:14:30,000 Speaker 2: President g Jingping opening the Third Plenum meeting this week. Now, 271 00:14:30,120 --> 00:14:31,960 Speaker 2: the idea of the Third planem is that it sets 272 00:14:32,000 --> 00:14:36,560 Speaker 2: major economic and political policies for coming years. Slow down 273 00:14:36,560 --> 00:14:40,120 Speaker 2: in the economy is of poor backdrop to start that Planum. 274 00:14:40,400 --> 00:14:44,440 Speaker 1: This is interesting. The rental car sector is dumping electric 275 00:14:44,560 --> 00:14:47,440 Speaker 1: vehicles in the US, with novice drivers finding them hard 276 00:14:47,480 --> 00:14:49,960 Speaker 1: to charge but also difficult to control. 277 00:14:50,960 --> 00:14:55,160 Speaker 2: It's almost funny, so I mean it's not. Electric vehicles 278 00:14:55,160 --> 00:14:57,640 Speaker 2: have been a bit of a financial disaster for rental companies, 279 00:14:57,720 --> 00:15:00,400 Speaker 2: notably Hurts, which is pulled back on plans to buy 280 00:15:00,520 --> 00:15:04,520 Speaker 2: one hundred thousand Teslas after the car's resale value is plunged. 281 00:15:05,040 --> 00:15:07,520 Speaker 2: The fact that their resale value has plunged has turned 282 00:15:07,560 --> 00:15:10,400 Speaker 2: a lot of rental companies off them, because, of course, 283 00:15:10,440 --> 00:15:12,920 Speaker 2: after a certain number of commoners, they tend to sell 284 00:15:12,960 --> 00:15:16,360 Speaker 2: those former rental cars. Last year, more than four percent 285 00:15:16,400 --> 00:15:18,880 Speaker 2: of cars sold to rental companies or evs. This year's 286 00:15:19,000 --> 00:15:21,520 Speaker 2: just one point four percent. According to report in The 287 00:15:21,560 --> 00:15:26,520 Speaker 2: New York Times, most rental car complexes at Airport's lack charges. 288 00:15:26,840 --> 00:15:31,200 Speaker 2: Problem number one, making money rending evs is harder than forecasts. 289 00:15:31,560 --> 00:15:36,280 Speaker 2: Problem number two. Problem number three. Many renters aren't prepared 290 00:15:36,320 --> 00:15:40,760 Speaker 2: for how quickly electric cars accelerate, leading leading to more 291 00:15:41,040 --> 00:15:45,720 Speaker 2: accidents and higher insurance premiums. And before some companies found 292 00:15:45,760 --> 00:15:48,960 Speaker 2: they just can't get spare parts for evs as quickly 293 00:15:48,960 --> 00:15:52,640 Speaker 2: as they could for gasoline cars. Julian, I think the 294 00:15:52,720 --> 00:15:55,840 Speaker 2: love affair with evs is waning somewhat. 295 00:15:56,320 --> 00:15:58,640 Speaker 1: Yeah, just wait till petrol prices go up even more. 296 00:15:58,680 --> 00:16:03,680 Speaker 1: Though true, clearly somebody complaining about finding them difficult to control. 297 00:16:03,720 --> 00:16:06,280 Speaker 1: Sewan have never had to reverse parker car without power steering? 298 00:16:06,680 --> 00:16:08,960 Speaker 2: Ah, yeah, no, paras steering and ammanual. 299 00:16:10,320 --> 00:16:11,920 Speaker 1: You can drive a manual car, can't you, Suan. 300 00:16:12,680 --> 00:16:14,600 Speaker 2: I grew up in the country, Julian, of course I 301 00:16:14,600 --> 00:16:15,080 Speaker 2: can drive one. 302 00:16:15,200 --> 00:16:16,920 Speaker 1: You can take the boy out of country. Cannot take 303 00:16:16,960 --> 00:16:19,600 Speaker 1: the country out of the boy. Okay. Up next is 304 00:16:19,600 --> 00:16:21,640 Speaker 1: the Fear and Greed Daily interview with Air John from 305 00:16:21,640 --> 00:16:24,800 Speaker 1: the Australian Council of Superannuation Investors. 306 00:16:24,480 --> 00:16:28,360 Speaker 2: All about ceopay, who's earning most and whether they're worth it. 307 00:16:28,480 --> 00:16:30,480 Speaker 1: Julian, That is up next in the Fear and Greed 308 00:16:30,480 --> 00:16:34,000 Speaker 1: playlist on your podcast platform or at Fearangreed dot com 309 00:16:34,040 --> 00:16:36,440 Speaker 1: dot au. Thank you, Sean, Thank you very much. 310 00:16:36,520 --> 00:16:36,920 Speaker 2: Julian. 311 00:16:37,160 --> 00:16:40,120 Speaker 1: It's Tuesday, the sixteenth of July twenty twenty four. Make 312 00:16:40,120 --> 00:16:43,240 Speaker 1: sure you're following the podcast. Join us on LinkedIn, Instagram, 313 00:16:43,280 --> 00:16:45,920 Speaker 1: ex TikTok and Facebook. Have a great day.