1 00:00:00,520 --> 00:00:02,400 Speaker 1: We do a lot of work off there here in 2 00:00:02,480 --> 00:00:04,440 Speaker 1: helping people out. A lot of people get in touch 3 00:00:04,519 --> 00:00:08,760 Speaker 1: and for whatever reason don't make it to air, but 4 00:00:08,840 --> 00:00:11,720 Speaker 1: we certainly go into bat for them wherever we can. 5 00:00:11,800 --> 00:00:14,440 Speaker 1: And late last week we had a call actually from 6 00:00:14,440 --> 00:00:17,880 Speaker 1: Frank Pangelo's office. And this isn't the biggest problem in 7 00:00:17,920 --> 00:00:19,720 Speaker 1: the world what you're about to hear, right, but for 8 00:00:19,800 --> 00:00:24,320 Speaker 1: this person it was all that mattered and absolutely critical, 9 00:00:25,079 --> 00:00:29,560 Speaker 1: And along with Frank's office, we were able to assist Doris, 10 00:00:29,760 --> 00:00:32,080 Speaker 1: who is on the line. She is a year twelve student. 11 00:00:32,360 --> 00:00:33,960 Speaker 1: Hello Doris, how are you Hi? 12 00:00:34,120 --> 00:00:34,320 Speaker 2: Good? 13 00:00:34,320 --> 00:00:35,080 Speaker 1: Hell? Are you good? 14 00:00:35,159 --> 00:00:37,960 Speaker 3: Thanks for coming on, So tell us what the issue was. 15 00:00:39,159 --> 00:00:41,560 Speaker 2: So I ordered a formal dress from a higher business 16 00:00:41,600 --> 00:00:44,640 Speaker 2: and to stay and they offered overnight EXPRESSIHI think. So 17 00:00:44,800 --> 00:00:47,120 Speaker 2: my dress was meant to come on Wednesday, two days 18 00:00:47,120 --> 00:00:50,400 Speaker 2: before my formal, but it didn't come on Wednesday. So 19 00:00:50,960 --> 00:00:54,320 Speaker 2: on Thursday morning I checked like the tracking updates and 20 00:00:54,320 --> 00:00:57,080 Speaker 2: it said that it was coming Monday, so three days 21 00:00:57,080 --> 00:00:59,800 Speaker 2: after my formal, which set me into a bit of 22 00:00:59,840 --> 00:01:03,040 Speaker 2: a panic. I had no dress the day before my formal, 23 00:01:04,240 --> 00:01:07,120 Speaker 2: so to try and fix the Dad called Frank to 24 00:01:07,160 --> 00:01:09,959 Speaker 2: see if he could help in any way, and Frank 25 00:01:10,040 --> 00:01:13,199 Speaker 2: understood the urgency of the situation and called his chief 26 00:01:13,240 --> 00:01:16,520 Speaker 2: of staff in Melbourne and from there Sean was able 27 00:01:16,600 --> 00:01:20,240 Speaker 2: to contact Noline from Australia Post President and. 28 00:01:21,160 --> 00:01:24,720 Speaker 1: Sure Sean actually called us and said, oh really, yeah, yeah, 29 00:01:24,720 --> 00:01:27,160 Speaker 1: we don't have a contact at Australia Post. Can you 30 00:01:27,240 --> 00:01:29,640 Speaker 1: help out because there's this girl that needs you know, 31 00:01:29,800 --> 00:01:32,360 Speaker 1: and we hadn't spoken you and I or your dad 32 00:01:32,440 --> 00:01:32,960 Speaker 1: or anyone. 33 00:01:33,319 --> 00:01:35,880 Speaker 3: So we we we got. 34 00:01:37,200 --> 00:01:39,840 Speaker 1: An urgent text from Sean saying, do you guys here 35 00:01:39,840 --> 00:01:42,679 Speaker 1: at five double A on the morning program have anyone 36 00:01:42,720 --> 00:01:44,720 Speaker 1: we can talk to and looked it up and we 37 00:01:44,800 --> 00:01:48,800 Speaker 1: found a contact and because we have contacts everywhere, Doris, 38 00:01:48,800 --> 00:01:50,520 Speaker 1: you'd be surprised, you'd be amazed. 39 00:01:50,600 --> 00:01:51,640 Speaker 2: You literally saved my life. 40 00:01:53,080 --> 00:01:54,800 Speaker 1: We passed it on to Sean and then I think 41 00:01:54,800 --> 00:01:56,880 Speaker 1: he got onto the what happened after that? Did Australia 42 00:01:56,920 --> 00:01:58,680 Speaker 1: Post bring you well? 43 00:01:58,760 --> 00:02:01,800 Speaker 2: Yeah, so like Daden Noline like went back and forth, 44 00:02:01,880 --> 00:02:05,040 Speaker 2: and Noline like understood how stressed to help this was 45 00:02:05,080 --> 00:02:07,560 Speaker 2: to me. So then she was able to track it 46 00:02:07,760 --> 00:02:10,399 Speaker 2: in Lonsdale and turned out that it was like misplaced 47 00:02:10,639 --> 00:02:13,560 Speaker 2: and it wasn't at the Adelate Airport tracking facility. It 48 00:02:13,560 --> 00:02:16,720 Speaker 2: was actually at Lonsdale and it was in this truck 49 00:02:16,760 --> 00:02:18,840 Speaker 2: and all the workers had to stiff through the whole 50 00:02:18,840 --> 00:02:22,839 Speaker 2: truck to find my one parcel and then Dad Joe 51 00:02:22,840 --> 00:02:25,160 Speaker 2: from Broussel to Lonsdale, which is like a three hour 52 00:02:25,400 --> 00:02:28,200 Speaker 2: round trip. Well yeah, and yeah, I got my. 53 00:02:28,320 --> 00:02:30,880 Speaker 3: Tress in the end, and you wore it. You were 54 00:02:30,919 --> 00:02:32,120 Speaker 3: the bell of the ball apparently. 55 00:02:32,520 --> 00:02:38,200 Speaker 2: Oh I guess I was all there was actually gone. Yeah, 56 00:02:38,200 --> 00:02:40,519 Speaker 2: it was like actually miracles that I got my dress though, 57 00:02:40,600 --> 00:02:44,079 Speaker 2: like it wouldn't have happened without Frank court Post. 58 00:02:44,320 --> 00:02:47,200 Speaker 1: Yeah, indeed, so how about that. And I might say 59 00:02:47,200 --> 00:02:49,720 Speaker 1: here at five double A as well in supplying them with. 60 00:02:49,680 --> 00:02:50,440 Speaker 3: The contact there. 61 00:02:51,080 --> 00:02:53,560 Speaker 1: Yeah, hey, Doris, good on you. I'm glad you got 62 00:02:53,600 --> 00:02:55,560 Speaker 1: the dress. Like I said, it's not the biggest problem 63 00:02:55,639 --> 00:02:58,400 Speaker 1: in the world, but it just shows when people are stuck, 64 00:02:58,880 --> 00:03:00,600 Speaker 1: you know, you can always turn to us and we'll 65 00:03:00,600 --> 00:03:03,040 Speaker 1: do our best to help. We can't always can't guarantee 66 00:03:03,080 --> 00:03:06,960 Speaker 1: success every time, but where we can, we can certainly try, 67 00:03:07,120 --> 00:03:08,960 Speaker 1: so you know that's the very least we can do. 68 00:03:09,120 --> 00:03:12,560 Speaker 1: So yeah, absolutely, good on you, Doris, And I appreciate 69 00:03:12,919 --> 00:03:15,000 Speaker 1: that and I'm glad it had a good result. Frank 70 00:03:15,040 --> 00:03:16,959 Speaker 1: has put you up, i think on his Instagram a 71 00:03:17,000 --> 00:03:20,280 Speaker 1: photo of you, a bit of the story so people 72 00:03:20,320 --> 00:03:22,680 Speaker 1: can have a look at that. Frank Pangallet. So Doris, 73 00:03:22,720 --> 00:03:25,600 Speaker 1: I'm glad it worked out well and what a happy ending. 74 00:03:26,440 --> 00:03:28,080 Speaker 2: Thank you, Yeah, good on you. 75 00:03:28,240 --> 00:03:30,920 Speaker 1: Thanks for coming on, So Doris in year twelve, Like 76 00:03:30,960 --> 00:03:33,320 Speaker 1: I said, yeah, it's not the biggest issue going around 77 00:03:33,440 --> 00:03:38,400 Speaker 1: for sure, but to her, to Doris, just absolutely the 78 00:03:38,560 --> 00:03:41,240 Speaker 1: biggest thing in her life you can imagine, right, and 79 00:03:41,400 --> 00:03:43,320 Speaker 1: we're here to help. It doesn't matter what it is. 80 00:03:43,720 --> 00:03:46,560 Speaker 1: We can help you. And you don't always have to 81 00:03:46,560 --> 00:03:51,160 Speaker 1: make it public, but we certainly, I mean Doris wants 82 00:03:51,240 --> 00:03:54,200 Speaker 1: to come on, that's great and tell the story, that's wonderful. 83 00:03:54,400 --> 00:03:59,400 Speaker 1: But we can help and we often do and nine 84 00:03:59,440 --> 00:04:01,120 Speaker 1: times out of ten and you might not hear about it. 85 00:04:02,040 --> 00:04:04,200 Speaker 1: But that's a good thing too, right, and that's what 86 00:04:04,240 --> 00:04:04,840 Speaker 1: we're here to do.