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Speaker 1: This is Scam Awareness Week, and frankly, it doesn't matter

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Speaker 1: whether it's a week or the month or the year,

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Speaker 1: because you can't talk about this enough to help people

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Speaker 1: not make a pretty big mistake sometimes in what they

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Speaker 1: give away. I was talking yesterday about the incident around

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Speaker 1: about a year ago where police noticed an elderly chap

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Speaker 1: in his car doing an illegal U turn on King

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Speaker 1: William Street over the tram tracks, and they pulled him

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Speaker 1: over as they would, as they should, and it turns

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Speaker 1: out he did that to get to his bank. He

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Speaker 1: couldn't work out how else to do it, and his

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Speaker 1: bank was on the other side of the road does

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Speaker 1: the U turn and he was going in to withdraw

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Speaker 1: money to put in a new account because he was

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Speaker 1: told he had to because someone was going to scam

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Speaker 1: his account. So police saved the day. There this next

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Speaker 1: story where a police officer off duty at the time

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Speaker 1: saves the day as an elderly woman who was feeding

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Speaker 1: notes into a crypto atm in an Adelaide shop and

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Speaker 1: he was going past and saw her, she's in her eighties,

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Speaker 1: races in, produces the high d because he wasn't wearing

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Speaker 1: a uniform and says stop what you're doing and saved

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Speaker 1: giving away her cash to a scammer. Incredible story and

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Speaker 1: that man is here. We spoke to him last year

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Speaker 1: as well. This happened just relatively recently in the last

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Speaker 1: month or two. Dave Mitchell from Sergeant Dave Mitchell from

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Speaker 1: Financial and Cyber Crime Investigations Branch of SAPOLD Dave, good morning,

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Speaker 1: How are you.

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Speaker 2: Good morning, Matthew.

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Speaker 1: Are you doing I'm all right, thank you, this is incredible.

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Speaker 1: Tell us what happened in your words?

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Speaker 2: Yeah, sure. So we've done a lot of work in

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Speaker 2: identifying where these crypto ATMs are throughout the CBD. We

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Speaker 2: designed this infographic which we're placed on each of the

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Speaker 2: crypto ATMs, is currently nineteen which throughout the easy marks

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Speaker 2: in the CBD. So we was aware where these cryptoatms were.

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Speaker 2: We've done a couple of days where we monitored the

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Speaker 2: ATM see if anybody you know we're placing money in there.

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Speaker 2: No look on those occasions. But as you mentioned, four

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Speaker 2: or five weeks ago, I either finished my shift, I mean,

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Speaker 2: you know, playing clothes, got my rucksack and my hoody

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Speaker 2: on and I'm just walking down the center of the CBD,

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Speaker 2: glanced to the right inside and I see an elderly

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Speaker 2: female feeding one hundred dollar bills into a crypto ATM well,

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Speaker 2: and immediately my adrenaline spite went inside the shop and

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Speaker 2: I said, stop right there, do not place any more

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Speaker 2: money in that ATM Obviously she was a little bit shocked. Yeah,

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Speaker 2: I produced my ID said that I was a place.

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Speaker 1: Officer, otherwise lunatic here.

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Speaker 2: Yeah, And it was very hard to get me to

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Speaker 2: stop her to place that really yeah, really really hard,

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Speaker 2: because she was still on the phone to the scammer.

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Speaker 1: Did you speak to him?

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Speaker 2: So I took the phone, took the money from the lady,

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Speaker 2: and spoke to the scammer, and I just told the

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Speaker 2: scammer how despicable he was, and he immediately put the

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Speaker 2: phone down.

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Speaker 3: Surprise, surprise.

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Speaker 2: Two minutes later, the phone rings again, this time a female,

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Speaker 2: the female purporting to be the victim's daughter, saying, can

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Speaker 2: I speak to my mum? I asked the victim what

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Speaker 2: her daughter's name was. It wasn't the name on the phone.

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Speaker 2: So a female scammer now trying to get more money

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Speaker 2: from the poor old lady. Wow, So yeah, she put

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Speaker 2: the phone down. It turns out the story is that

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Speaker 2: that day. That morning, she the victim, had a pop

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Speaker 2: up on a computer on a laptop filled the full

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Speaker 2: screen up saying you've got a virus on your system.

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Speaker 2: Call this number. Now. She rang the call center for assistance, and.

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Speaker 1: Of course it's the scammers center.

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Speaker 2: Absolutely, yeah, scam call center. And the scammers that he

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Speaker 2: quickly turned into what we call a banking impersonation scam.

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Speaker 2: The scammers said, right, you've got an unauthorized transaction on

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Speaker 2: your account which has been sent to cryptocurrency seventeen thousand dollars.

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Speaker 2: What we need you to do is take the same

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Speaker 2: amount out of your bank in cash and place it

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Speaker 2: through the crypto ATM. Now, the bank would only give

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Speaker 2: her five thousand dollars. Yeah, And when she requested the money,

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Speaker 2: the bank said, you know what do you need this

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Speaker 2: money for. The scammer had already told the victim to say,

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Speaker 2: just say it's three friends and family. So this poor

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Speaker 2: old lady is walking around Adelaide, CBD to all different

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Speaker 2: crypto ATMs trying to work out what to do. She's

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Speaker 2: been walking around for six hours before the intercepted.

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Speaker 1: And she's in the mid eighties, eighty four year old.

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Speaker 3: Yeah, I'm real, very very sad.

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Speaker 2: So we looked at her devices, looked at her phone,

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Speaker 2: and remote access software had been installed on that phone, right,

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Speaker 2: which gives the phone, Yeah, which gives the scammers access

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Speaker 2: to everything on that phone. So we obviously deleted that

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Speaker 2: and gave her the support she needed and found a

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Speaker 2: family to give her that support. But very very distression

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Speaker 2: distressing situation.

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Speaker 1: How much had she lost?

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Speaker 2: So she had in thirty eleven hundred dollars in the

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Speaker 2: crypto ATM.

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Speaker 1: Which is terrible, but not as bad as it could

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Speaker 1: have been, no inney respect.

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Speaker 2: Because she had another three nine hundred dollars left to

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Speaker 2: place in there. Yeah, And there's no reason for anybody

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Speaker 2: to was genuinely interested in investing in crypto to place

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Speaker 2: into a crypto ATM. Yeah, because the extortionate rates are

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Speaker 2: charged and scammers will use the crypto ATMs as a

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Speaker 2: means of funds transferred.

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Speaker 1: And forgive my ignorancy, I've never I'm not into crypti

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Speaker 1: at all. But you would need to put in an

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Speaker 1: account that you wanted to go to before you deposit,

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Speaker 1: is that right?

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Speaker 2: Yes?

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Speaker 1: You can't just be depositing to nothing. You've got to correct.

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Speaker 2: Yeah, So the scammer would give a cryptocurrency addressed and

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Speaker 2: send that to Okay, so it's heavily guided by the scammer.

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Speaker 2: It's quite a technical way of transferring money. So that's

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Speaker 2: why the scammer was still on the phone.

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Speaker 3: Yes, with the victim.

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Speaker 1: That incredible. How lucky for her that you happened to

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Speaker 1: be looking out for that.

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Speaker 2: Yeah, so looky yeah, yeah, it's just a yeah, God

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Speaker 2: said that. I actually knew where all the crypto as

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Speaker 2: were aware whilst walking around. Instead of walking around looking

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Speaker 2: at your phone, I'm looking at trying to save victims

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Speaker 2: from those money you like batman.

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Speaker 1: Yeah, all right, So so that's that's an example that's

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Speaker 1: kind of that easy. And that question. I mean, the

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Speaker 1: first time I was asked for the bank, I think

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Speaker 1: I only withdrew about a grand or something out of

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Speaker 1: a term account, and they said, what do you need

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Speaker 1: the money for? And my first thought was, well, that's

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Speaker 1: none of your damn business. And then of course the

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Speaker 1: realization is it's a scam related question, which is a

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Speaker 1: good question. But then the scammers get in say it's

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Speaker 1: for your friends or your family?

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Speaker 2: Yeah, absolutely, yeah, Yeah.

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Speaker 1: Well here's here's a tip. Then if anyone on the

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Speaker 1: phone tells you to get money out and they say

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Speaker 1: I told them it's for your family or friends, that's

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Speaker 1: a scam, right, Yeah about that. You're here to take

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Speaker 1: questions as well, dare anyone with questions? So eight double

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Speaker 1: two three double o double O. Scam Awareness Week, what

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Speaker 1: in general? What's some good advice in general for people

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Speaker 1: to be looking out for when they get the call

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Speaker 1: or the pop up or whatever.

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Speaker 2: Yeah, so Scams Awareness Week is about, you know, doing

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Speaker 2: an uplift for the community on scams awareness and give

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Speaker 2: them the prevention measures to avoid scams. Some really top tips.

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Speaker 2: I love the phrase. I've mentioned this before with you,

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Speaker 2: Matthew as well, be politely, paranoid, never trust anything. Unfortunately,

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Speaker 2: that's the world we'll live in today. You know, you

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Speaker 2: get that email through, carefully read you know the script,

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Speaker 2: check for spelling and grammar, looking for us scammers have

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Speaker 2: trouble spelling and creating you know, good documents. So you know,

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Speaker 2: just take your time because brain generally fills in the gaps.

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Speaker 2: If you just take your time to read it, you'll

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Speaker 2: spot spelling and grammar, suspicious links as well. Government agent says,

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Speaker 2: you know, text messages and emails. You won't find any

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Speaker 2: links generally in a legitimate email, so never click on

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Speaker 2: suspicious links as well.

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Speaker 1: Okay, And and you know you say your brain fills

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Speaker 1: in the gaps and you're right, but your gud also

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Speaker 1: tells you there's something inside that should trigger. Is this right?

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Speaker 1: And if you've got the slidest dout, the sliderst.

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Speaker 2: Dout, Yes, but listen to your instincts. Yeah, it's too

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Speaker 2: good to be true. Probably is, Yeah, So listen to

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Speaker 2: your instact you've got instincts.

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Speaker 1: And then or even that little voice going, I don't

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Speaker 1: know if this is right? Is this right? You know,

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Speaker 1: follow it up, ring the institution separately, not on the

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Speaker 1: number they give you, spot on you ring, look up

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Speaker 1: the number yourself and ring them or email, visit the branch,

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Speaker 1: or visit the branch. Yeah, absolutely, absolutely, all right, great

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Speaker 1: advice at Paul Mudbury Heights. Good morning, Paul, Yeah.

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Speaker 4: Good morning gentlemen. Just a quick question with that elderly

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Speaker 4: lady in the ATM. Was there any power that Staphole

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Speaker 4: would have had to be able to either seize the

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Speaker 4: ATM or gain control of that to retrieve the money

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Speaker 4: that she'd deposited.

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Speaker 1: Yeah?

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Speaker 2: Absolutely, I suppose the crypto ATM is used in the

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Speaker 2: commission of a crime, So yeah, potentially we could It's

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Speaker 2: still under investigation. The problem with crypto ATMs is that

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Speaker 2: it's decentralized as well, so there's no central authority like banking.

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Speaker 2: But yeah, one could argue that could have been used

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Speaker 2: in the commission of that crime, and potentially we could

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Speaker 2: actually see that.

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Speaker 1: Could you follow the address or the link that she

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Speaker 1: was using.

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Speaker 2: So we say, Paul have increased capabilities on cryptocurrency tracing.

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Speaker 2: We have several members who are trained in what were

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Speaker 2: called chain analysis to follow the money very very hard

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Speaker 2: to follow. We just need to make scammers aware. You're

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Speaker 2: not anonymous anymore. We have got the ability to trace you. Now,

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Speaker 2: even though it's extremely hard, we can trace that account.

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Speaker 1: Okay, it takes time, obviously, it does take.

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Speaker 2: Time because there's things called mixers where it fires that

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Speaker 2: money to all different prices to try and make it

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Speaker 2: more mobfiscating.

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Speaker 1: Most would not be in Australia presumably, or could they be.

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Speaker 2: They could be in Australia just as much chance. Yeah,

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Speaker 2: scammers work on an off shore yeah, you know the

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Speaker 2: majority of which are off shore.

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Speaker 1: But yeah, interesting Liz at helic Cove.

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Speaker 5: Morning, Liz, Yes, good morning, Matthew. I just received a

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Speaker 5: scam email for the first time, look very legitimate, except

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Speaker 5: that it used the word deer user. It was from

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Speaker 5: my God and then telling me that I had a

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Speaker 5: further report of a return of investment I had sown

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Speaker 5: and so forth. I immediately that it was a scam

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Speaker 5: because when you click on their their incoming email and

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Speaker 5: their address point of view, it immediately tells you where

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Speaker 5: it's from. And it's obviously not from my go because

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Speaker 5: in this case it's a gobbledygoop ending in a dot

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Speaker 5: Japan dot JP. Now that's not obviously offshore. Now, Obviously

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Speaker 5: any elderly person, elderly lady and like myself who's eighty,

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Speaker 5: would would look at that and say, oh, I wonder

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Speaker 5: why click on the link and suddenly find themselves in

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Speaker 5: a whole heap of trouble. The other thing another one

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Speaker 5: which is coming up quite regularly, and I'm annoyed at

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Speaker 5: the internet provider. I keep getting one from II net

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Speaker 5: or supposedly from I net, which tells me that they've

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Speaker 5: been able to process my previous previous invoice and would

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Speaker 5: I contact them again by this number. I forward. I

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Speaker 5: don't answer it. I forward it straight to the abuse

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Speaker 5: at II net with a you know, an advice to

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Speaker 5: this is for your And I've never yet received any

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Speaker 5: information back from my eye nets saying we're following this

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Speaker 5: up now. Surely in the number of times I've received it,

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Speaker 5: probably ten in the last twelve months, Surely shouldn't somebody

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Speaker 5: should be doing something about these scammers.

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Speaker 2: Yeah, there's I can't make any comment on what they,

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Speaker 2: you know, different TOCO should be doing. I am thinking

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Speaker 2: they're going to get millions of those notifications every single day.

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Speaker 2: But can I just go back to your first point

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Speaker 2: about the my Gov. You've just highlighted two really good

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Speaker 2: prevention techniques there, which you're talking about your text message, emails, emails.

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Speaker 2: The from section can be manipulated. So what you did

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Speaker 2: there is click on it to reveal the real email

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Speaker 2: address where it's from. So it said my Gov. But

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Speaker 2: if you click on that from section, it will reveal

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Speaker 2: the real email address, so well, that's excellent.

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Speaker 5: And also also the click on below, if you just

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Speaker 5: hovery your finger over that, it will also give you

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Speaker 5: the address where it's going to send it to.

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Speaker 2: Yeah, yeah, ste so you can hover your mouse over

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Speaker 2: the link and it'll show you the path.

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Speaker 3: Correct.

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Speaker 2: Also, you spotted the salutation as well, dear user, so

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Speaker 2: it's a generic salutation. So well done. Wellt needs get

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Speaker 2: you a job as you do.

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Speaker 5: Fantastic, I'm working, I'm looking for it.

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Speaker 1: Well, they need someone to patrol bitcoin machines obviously is

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Speaker 1: one the prevalence of these. And you know, Liz makes

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Speaker 1: the point. Okay, it's got the emails and they keep coming.

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Speaker 1: You know, you wake how often do you wake up

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Speaker 1: to messages about toll roads or lost parcels and they

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Speaker 1: ask you to click links and you know, for instance,

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Speaker 1: if you haven't been into state driving into state, well

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Speaker 1: you haven't been on a toll road because we just

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Speaker 1: don't have them in South Australia. So you don't even

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Speaker 1: have to go any further with that, just hit the lete.

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Speaker 1: Parcels are a different issue because maybe you've ordered something,

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Speaker 1: maybe there's something on the way. If you haven't, again,

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Speaker 1: well no problem.

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Speaker 2: Just taking your time. Yeah, it amazes me. I understand

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Speaker 2: that people are vulnerable and they could be tired. It

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Speaker 2: amazed me how many threat of arrest scams occur where

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Speaker 2: the scammer is saying, you've got an outstanding Warrens and

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Speaker 2: that victim has never been in trouble with the police before.

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Speaker 3: M M yeah.

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Speaker 1: And people follow that up.

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Speaker 3: They follow that.

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Speaker 2: Up and send the funds and gift.

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Speaker 3: Cards to wash the warrant.

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Speaker 2: Really, that is a true story that's still happening today.

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Speaker 3: That's terrible.

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Speaker 1: So, I mean, you know, don't you. Yeah, absolutely outstanding warrant.

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Speaker 1: And even in Lizzar's case where he said in that

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Speaker 1: email there was a word there, this is a follow

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Speaker 1: up or whatever it's said, this is the second notice.

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Speaker 1: We're sending you a reminder note that's whatever the term was,

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Speaker 1: which means the first. It's the first one. Yeah, absolutely,

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Speaker 1: so that's right. But it was the first one he'd had.

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Speaker 1: So there's another little clue in that. So much to

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Speaker 1: look out for. I spoke to her, and you're right,

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Speaker 1: they get you. You take your time. But I spoke

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Speaker 1: to a man earlier this year who was he lost

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Speaker 1: forty grand and a smart you know, a young man,

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Speaker 1: young issue in his thirties or forties, lost forty grand

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Speaker 1: and he was in Cohl's doing the shopping and the

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Speaker 1: phone is doing that's come up with his bank name.

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Speaker 1: So they've masked the number and it's come up saying

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Speaker 1: you know X y Z bank, And he's looked at

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Speaker 1: it and it says urgent fraud noticed money has been

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Speaker 1: withdrawn from your account. Please transfer remaining balance to this

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Speaker 1: account immediately. Now he's flustered. He's in the middle of

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Speaker 1: Kyle's he's better do this, and he's done it, and

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Speaker 1: then he's thought about it too late. Money's gone. The

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Speaker 1: money has gone. He's lost that much money in a

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Speaker 1: heartbeat because he was on his feet running around, thought

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Speaker 1: I'd better act quickly to stop money disappearing.

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Speaker 2: And so the question is how did they know?

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Speaker 1: Ye, that was his bank, Yeah it was. But that's

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Speaker 1: the fluke, isn't it.

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Speaker 2: It could be a fluke. It could be a case

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Speaker 2: of maybe is disposed his statements in Okay, or it

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Speaker 2: could be a data breach. Yeah right, yeah, So there's

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Speaker 2: a few ways it could be.

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Speaker 1: Could be anything.

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Speaker 3: It could be anything.

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Speaker 1: Yeah, but the fact that you know your bank is

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Speaker 1: telling you this, well, that in itself is a big hint.

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Speaker 1: Because they wouldn't send you a text.

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Speaker 2: There would have been big red flags in there.

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Speaker 3: Yeah, if it'd have stopped and.

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Speaker 1: Read, and normally a bank would just freeze your account

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Speaker 1: if someone was trying to hack into it, wouldn't they

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Speaker 1: They just freeze it and then tell you we've frozen

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Speaker 1: your account. Absolutely, yeah, Joy at free View Park, Holo, Joy.

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Speaker 3: Oh.

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Speaker 6: Hello. A couple of weeks ago, I had somebody attempting

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Speaker 6: to just scam two of my banks actually and saying

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Speaker 6: they were from PayPal. Now I do use PayPal. They

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Speaker 6: were able to say what the last three transactions I've

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Speaker 6: done on my PayPal? For some reason I don't know, anyway,

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Speaker 6: they asked me so many questions. I got a bit

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Speaker 6: cagy and I thought nop. So I hung up, and

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Speaker 6: so I looked on Google to get PayPal's number. Now,

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Speaker 6: as it turns out, you never never, never looked on

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Speaker 6: Google for phone numbers. That's what the bank told me.

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Speaker 6: But when I rang the number again, it was PayPal.

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Speaker 6: So once again I went through all these questions. That's

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Speaker 6: still not right. And I rang the bank then and

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Speaker 6: it was a weekend, and I thought, I'm glad I

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Speaker 6: got through because I went to the fraud section. But yes,

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Speaker 6: they had taken it upstairs to the fraud section. Somebody

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Speaker 6: had tried to get money out of my bank by

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Speaker 6: a card. And they said, I said, what I've done?

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Speaker 6: They said, no, no, never ever look on the internet.

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Speaker 6: Make sure you go to their website that you're aware

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Speaker 6: of from paperwork you've had in the past or whatever.

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Speaker 6: So don't look on the internet.

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Speaker 2: Yeah, a lot of scummers actually advertise, particularly to investment scams.

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Speaker 2: If somebody's a victim of an investment scam, then the

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Speaker 2: victim of generally google how can I recover my money

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Speaker 2: from this investment scam? And it will bring a number

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Speaker 2: up for a recovery investment company.

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Speaker 3: So yeah, be really really careful.

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Speaker 2: Absolutely just got on the website for the correct number.

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Speaker 1: Thank you. Joey Russell at Blake for you. Good morning,

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Speaker 1: good morning, it's good Hello.

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Speaker 7: I just wanted to one. We made a booking us

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Speaker 7: on the Gold Coast.

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Speaker 1: The Russell pull pull the phone out from under your

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Speaker 1: chin or wherever it is. You're very muffled. How that

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Speaker 1: is that a little?

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Speaker 7: Yeah, okay, we made a booking for a resort up

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Speaker 7: in the Gold Coaster in the Sember from my feelings

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Speaker 7: and my daughter's peeling through booking. And then last week

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Speaker 7: I got sixteen emails through from Bookings wanting to confirm everything,

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Speaker 7: and I checked everything exactly what that gentleman earlier. But

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Speaker 7: I rang in thought and they said, you about the

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Speaker 7: fiftieth person that have got this. So somebody's had a

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Speaker 7: data breach at bookings dot com and got all the

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Speaker 7: details the booking that everything was accurate. But I just thought,

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Speaker 7: there's something wrong here. So what far and wide? If

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Speaker 7: you would know with scammers will play.

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Speaker 1: Yeah did you cheat?

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Speaker 2: The email address and the.

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Speaker 7: Yes, I did, Yes I did.

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Speaker 2: Where it was from?

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Speaker 7: Yeah, that's what that's what clicks straight away. But I

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Speaker 7: was getting them, I'm not kidding my father just after

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Speaker 7: midnight till six o'clock the next morning, every ten or fifty.

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Speaker 2: Minutes, so that would be a red flag the amount

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Speaker 2: of emails.

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Speaker 7: Absolutely yeah, absolutely good.

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Speaker 1: Anyway, thanks guys, Thank you, Russell David up in the Hills, Hi, David,

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Speaker 1: David's put us on hold, lovely, We'll put you back

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Speaker 1: on hold, David. See you like that. Thank you for

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Speaker 1: coming in, Dave. That's been great chatting and you're down

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Speaker 1: at the show this year as well. People can come

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Speaker 1: up and get some advice from the Saphole area.

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Speaker 2: A scam prevention stand. We've also got some really really

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Speaker 2: good online safety games. So we've got four laptops there,

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Speaker 2: ranging from you know, Suitwall for kids from the age

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Speaker 2: of you know, as adult games as well so you

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Speaker 2: can you know, join in the fun and some cyber games.

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Speaker 2: We've got lots of good is to give away. Yeah,

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Speaker 2: so come down and see us at the show every

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Speaker 2: single day.

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Speaker 1: All right, Jubilee Pavilion, Good Onion, good seeing you again

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Speaker 1: this year. Might check down there.

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Speaker 2: Yeah, nice to see you, Thank you.

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Speaker 1: Sangian Dave Mitchell from the Financial and Cyber Crime Investigation

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Speaker 1: Branch at SAPOL