1 00:00:05,960 --> 00:00:08,600 Speaker 1: Welcome to the Fear and Greed business Interview. I'm Sean Aylmer. 2 00:00:09,160 --> 00:00:11,680 Speaker 1: For a business that only launched in two thousand and eight, 3 00:00:11,760 --> 00:00:15,000 Speaker 1: airbn b has had an extraordinary impact, covering much of 4 00:00:15,000 --> 00:00:18,120 Speaker 1: the globe and disrupting the travel and accommodation industry. In 5 00:00:18,120 --> 00:00:20,880 Speaker 1: that time, more than two billion with a B two 6 00:00:20,880 --> 00:00:24,760 Speaker 1: billion people have stayed in Airbnb properties, with more than 7 00:00:24,760 --> 00:00:28,440 Speaker 1: fifteen million listings currently on the platform. And while I've 8 00:00:28,520 --> 00:00:31,080 Speaker 1: used it plenty of times for holidays, it's also growing 9 00:00:31,120 --> 00:00:34,279 Speaker 1: as an option for business travelers too. Susan Wildon is 10 00:00:34,320 --> 00:00:38,400 Speaker 1: the country director Australia, New Zealand and Oceania at Airbnb, 11 00:00:38,840 --> 00:00:41,320 Speaker 1: and she joins me in the studio. Susan, welcome to 12 00:00:41,320 --> 00:00:41,920 Speaker 1: Fear and Greed. 13 00:00:42,120 --> 00:00:43,000 Speaker 2: Thank you for having me. 14 00:00:43,120 --> 00:00:45,800 Speaker 1: We've all used Airbnb, but just very quickly, how does 15 00:00:46,159 --> 00:00:49,080 Speaker 1: ANDB make money? How do the people with the properties 16 00:00:49,120 --> 00:00:49,560 Speaker 1: make money? 17 00:00:49,840 --> 00:00:52,479 Speaker 2: Great question. While if you're looking for a fantastic holiday, 18 00:00:52,520 --> 00:00:54,640 Speaker 2: it is the first place you come to, so effectively, 19 00:00:54,640 --> 00:00:57,440 Speaker 2: we're like any other platform where we're introducing two sides. 20 00:00:57,720 --> 00:00:59,960 Speaker 2: So the host obviously gets the money from the guests 21 00:01:00,120 --> 00:01:02,680 Speaker 2: and Airbnb takes a small fee for facilitating the service. 22 00:01:02,920 --> 00:01:06,840 Speaker 1: Okay, we've all used it for holidays. You are pushing 23 00:01:06,959 --> 00:01:10,040 Speaker 1: in to business. Tell me about that, because I would 24 00:01:10,040 --> 00:01:13,679 Speaker 1: never consider Airbnb if I was actually traveling for business. 25 00:01:13,680 --> 00:01:17,000 Speaker 1: I would always consider it traveling for leisure. So what's 26 00:01:17,040 --> 00:01:18,400 Speaker 1: the plan. What's the strategy. 27 00:01:18,520 --> 00:01:20,200 Speaker 2: Well, there's two parts to it. Firstly is what we 28 00:01:20,200 --> 00:01:22,400 Speaker 2: would call the leisure and so that is actually the mixing, 29 00:01:22,440 --> 00:01:26,119 Speaker 2: so leisure leisure, so business plus leisure. 30 00:01:26,720 --> 00:01:28,600 Speaker 1: So the reality is stretching it. 31 00:01:29,680 --> 00:01:31,840 Speaker 2: So the reality is if you're going away for two 32 00:01:31,959 --> 00:01:34,200 Speaker 2: or three days and you want to stay on for 33 00:01:34,280 --> 00:01:36,800 Speaker 2: the weekend, you book an airbnb because it means you've 34 00:01:36,800 --> 00:01:39,160 Speaker 2: got the Wi Fi, you've got the office space, but 35 00:01:39,200 --> 00:01:41,520 Speaker 2: you've also got the laundry, and you've got the cooking facilities. 36 00:01:41,720 --> 00:01:43,320 Speaker 2: So when you're staying for somewhere a bit longer, it 37 00:01:43,319 --> 00:01:45,480 Speaker 2: just makes it a bit easier to stay. I think 38 00:01:45,480 --> 00:01:47,000 Speaker 2: the other thing as well, as we quite often think 39 00:01:47,000 --> 00:01:50,320 Speaker 2: about business travel as being into capital cities. But the 40 00:01:50,360 --> 00:01:53,680 Speaker 2: reality is if I'm a mechanical engineer and I'm mediate 41 00:01:53,720 --> 00:01:57,000 Speaker 2: out near Amine for a period of time, the only 42 00:01:57,040 --> 00:01:58,840 Speaker 2: option I have is going to be Airbnb, and if 43 00:01:58,880 --> 00:02:01,840 Speaker 2: I'm traveling there frequently you know, week on, week off, 44 00:02:01,840 --> 00:02:03,800 Speaker 2: whatever it may be. I want someone that's familiar to 45 00:02:03,840 --> 00:02:05,880 Speaker 2: go to that I know, and so we find all 46 00:02:05,880 --> 00:02:07,360 Speaker 2: of those use cases on the platform. 47 00:02:07,560 --> 00:02:13,320 Speaker 1: So what proportion of visitors or users of Airbnb are 48 00:02:13,680 --> 00:02:16,519 Speaker 1: business travelers rather than pleasure travelers. 49 00:02:16,600 --> 00:02:18,400 Speaker 2: It's a really interesting one to break out, and it's 50 00:02:18,400 --> 00:02:20,080 Speaker 2: an interesting one for us to try and understand what 51 00:02:20,160 --> 00:02:22,720 Speaker 2: property to serve when they come to our platform to look. 52 00:02:22,919 --> 00:02:25,840 Speaker 2: It is hard to actually distinguish who is traveling for 53 00:02:25,960 --> 00:02:28,560 Speaker 2: either because we don't ask for that information. But what 54 00:02:28,600 --> 00:02:30,320 Speaker 2: we do is you can start to see patterns. If 55 00:02:30,360 --> 00:02:33,680 Speaker 2: people are traveling same place, same time, that tends to 56 00:02:33,680 --> 00:02:36,200 Speaker 2: be and we see a lot of that for nurses, 57 00:02:36,200 --> 00:02:38,520 Speaker 2: for example, who may be doing local work with doctors. 58 00:02:38,720 --> 00:02:40,480 Speaker 2: We can see the kind of travel cases coming through. 59 00:02:40,880 --> 00:02:44,920 Speaker 1: So those offering their places to business travels travelers for Airbnb, 60 00:02:45,240 --> 00:02:47,680 Speaker 1: is there anything different that they need to be offering? 61 00:02:48,040 --> 00:02:50,040 Speaker 2: Well, the number one search for amanity in this space 62 00:02:50,080 --> 00:02:52,400 Speaker 2: is Wi Fi, So it needs to have a WiFi, 63 00:02:52,440 --> 00:02:54,680 Speaker 2: but not just any Wi Fi, good Wi Fi because 64 00:02:54,680 --> 00:02:56,600 Speaker 2: as you know, if you're working remotely, you really need 65 00:02:56,639 --> 00:02:58,960 Speaker 2: to be able to access all of your zoom calls 66 00:02:58,960 --> 00:03:01,400 Speaker 2: and meetings, So that's the number one thing. Second thing 67 00:03:01,440 --> 00:03:03,520 Speaker 2: is office space. Is there some way that I can 68 00:03:03,560 --> 00:03:06,600 Speaker 2: sit and work that maybe is not the dining room table? 69 00:03:07,040 --> 00:03:08,679 Speaker 2: And the third one quite often is actually people looking 70 00:03:08,680 --> 00:03:10,760 Speaker 2: for things like car parking, so you know, if I'm 71 00:03:10,840 --> 00:03:12,880 Speaker 2: driving somewhere as to somewhere that's just easy to park 72 00:03:13,320 --> 00:03:14,919 Speaker 2: and getting out and to do the meetings. 73 00:03:14,960 --> 00:03:16,720 Speaker 1: On the Wi fi. So off air I mentioned too 74 00:03:16,800 --> 00:03:18,960 Speaker 1: that my partner Jack and I are thinking about actually 75 00:03:19,280 --> 00:03:23,120 Speaker 1: spending time for six weeks overseas and doing the show 76 00:03:23,240 --> 00:03:26,080 Speaker 1: from overseas. So to us, it's all about Wi fi. 77 00:03:26,200 --> 00:03:29,040 Speaker 1: So I messaged the person that we're looking at renting 78 00:03:29,240 --> 00:03:31,480 Speaker 1: we have rented it, and said what's your WiFi like? 79 00:03:31,800 --> 00:03:33,960 Speaker 1: And she came back and said, well, no one's complained 80 00:03:34,000 --> 00:03:37,320 Speaker 1: about it yet, so I'm hoping it'll be okay. My 81 00:03:37,440 --> 00:03:41,560 Speaker 1: point being though, how do I know what's you know? 82 00:03:41,600 --> 00:03:43,360 Speaker 1: When I go to airbn burn, I use the app 83 00:03:43,400 --> 00:03:45,200 Speaker 1: and it says WiFi. How do I know if there 84 00:03:45,280 --> 00:03:45,920 Speaker 1: is any good or not? 85 00:03:46,760 --> 00:03:48,800 Speaker 2: Two ways of knowing that In some countries we actually 86 00:03:48,840 --> 00:03:51,200 Speaker 2: provide the speed, so we're available. We actually provide the 87 00:03:51,240 --> 00:03:52,920 Speaker 2: speed of the Wi fi in that listing and that 88 00:03:52,960 --> 00:03:54,400 Speaker 2: has been independently tested. 89 00:03:55,120 --> 00:03:55,840 Speaker 1: The other way is. 90 00:03:55,760 --> 00:03:57,800 Speaker 2: If you have a quick look at the reviews, that 91 00:03:57,920 --> 00:03:59,400 Speaker 2: is the first thing someone will call out if it 92 00:03:59,440 --> 00:04:01,560 Speaker 2: isn't going well, so that will be an easy way 93 00:04:01,560 --> 00:04:02,440 Speaker 2: to work that up. 94 00:04:03,280 --> 00:04:05,320 Speaker 1: I wish I'd done that before. It's phenomenal money. Anyway, 95 00:04:05,440 --> 00:04:08,440 Speaker 1: Moving on, I mean Airbnb one of the great disruptors 96 00:04:08,520 --> 00:04:12,600 Speaker 1: really of the last twenty years. Nowadays, traditional hotel chains 97 00:04:12,600 --> 00:04:15,760 Speaker 1: is certainly using online much more. There are other online 98 00:04:15,920 --> 00:04:19,960 Speaker 1: brokers out there who are incredibly competitive. One in particular, 99 00:04:21,400 --> 00:04:24,359 Speaker 1: how does Airbnb what's the next step for Airbnb just 100 00:04:24,440 --> 00:04:25,320 Speaker 1: to stay ahead? 101 00:04:26,080 --> 00:04:28,920 Speaker 2: So interesting. Last week we just actually announced our launch 102 00:04:28,960 --> 00:04:31,919 Speaker 2: of Experiences and Services, and to the exact point, what 103 00:04:31,960 --> 00:04:34,160 Speaker 2: we want to make sure is previously, you chose Airbnb 104 00:04:34,279 --> 00:04:37,120 Speaker 2: because of the amenity, so you wanted to do that washing, 105 00:04:37,160 --> 00:04:39,400 Speaker 2: all the cooking, but you didn't necessarily have some of 106 00:04:39,400 --> 00:04:41,680 Speaker 2: those hotel facilities, so you had to make a decision 107 00:04:41,680 --> 00:04:43,520 Speaker 2: about whether this trip was more suited for a hotel 108 00:04:43,600 --> 00:04:46,640 Speaker 2: or and Airbnb. We've just released Services and Experience, so 109 00:04:46,680 --> 00:04:48,600 Speaker 2: actually now you can have the best of both worlds 110 00:04:48,600 --> 00:04:50,800 Speaker 2: in an Airbnb. So if you want to have a 111 00:04:50,800 --> 00:04:53,400 Speaker 2: private chef come or if you want catered meals dropped off, 112 00:04:53,400 --> 00:04:55,960 Speaker 2: you can now get that in an Airbnb, and then 113 00:04:56,000 --> 00:04:57,800 Speaker 2: you can have all of those great experiences and live 114 00:04:57,880 --> 00:04:59,920 Speaker 2: like a local, which is what Airbnb has always been about. 115 00:05:00,200 --> 00:05:02,480 Speaker 1: We might get into that in a moment. Stay with me, Susan, 116 00:05:02,560 --> 00:05:11,480 Speaker 1: We'll be back in a minute. I guess this morning 117 00:05:11,600 --> 00:05:14,520 Speaker 1: is Susan Weldon, Country director AU in New Zealand and 118 00:05:14,520 --> 00:05:19,359 Speaker 1: Oceania at Airbnb. So I could get a chef. I 119 00:05:19,360 --> 00:05:20,760 Speaker 1: think before we went to the break you said you 120 00:05:20,800 --> 00:05:24,000 Speaker 1: could almost well not anything, but you were saying, just 121 00:05:24,040 --> 00:05:26,000 Speaker 1: tell me how that works. Presumably have to be in 122 00:05:26,080 --> 00:05:30,960 Speaker 1: a reasonably large metropolitan area and what source of services 123 00:05:31,000 --> 00:05:33,719 Speaker 1: can you potentially get. How does Airbnb do it. I'm 124 00:05:33,800 --> 00:05:35,960 Speaker 1: interested in the business processes in that. 125 00:05:36,960 --> 00:05:39,360 Speaker 2: So these are all people who have been vetted and 126 00:05:39,400 --> 00:05:41,840 Speaker 2: are qualified for outstanding service on the platform. I knew 127 00:05:41,839 --> 00:05:43,480 Speaker 2: our right. It does start in the capital cities and 128 00:05:43,480 --> 00:05:45,839 Speaker 2: then we'll see whether we expand when we can expand 129 00:05:45,839 --> 00:05:48,200 Speaker 2: from there. But that is everything from You can get 130 00:05:48,200 --> 00:05:50,560 Speaker 2: a personal trainer, you can get a chef, but you 131 00:05:50,600 --> 00:05:53,640 Speaker 2: can also get someone who can package pre prepared meals. 132 00:05:53,640 --> 00:05:55,720 Speaker 2: So if you just want some great healthy meals, but 133 00:05:55,760 --> 00:05:57,880 Speaker 2: you don't need someone to prepare it for you. So 134 00:05:58,120 --> 00:05:59,760 Speaker 2: the whole range of options that we're starting in a 135 00:05:59,760 --> 00:06:02,359 Speaker 2: store you with and then overseas have expanded that in 136 00:06:02,400 --> 00:06:05,400 Speaker 2: further into other categories as well. So I will inton 137 00:06:05,440 --> 00:06:07,760 Speaker 2: way to see how Ozzie's love to travel and the 138 00:06:07,800 --> 00:06:10,560 Speaker 2: things that they've most searched for are things like meals 139 00:06:10,560 --> 00:06:12,400 Speaker 2: and personal trainers when they're on a trip. 140 00:06:13,080 --> 00:06:14,720 Speaker 1: Why would you get a personal trainer when you're on 141 00:06:14,760 --> 00:06:16,840 Speaker 1: a trip that is beyond me? Maybe it's a business trip, 142 00:06:16,920 --> 00:06:18,600 Speaker 1: so you feel like you should still be doing your 143 00:06:18,600 --> 00:06:19,400 Speaker 1: PT classes. 144 00:06:19,480 --> 00:06:21,000 Speaker 2: Do you know what, I've done it before when I 145 00:06:21,040 --> 00:06:22,760 Speaker 2: was on holidays because it's one of the only times 146 00:06:22,760 --> 00:06:25,440 Speaker 2: I had time to do it, Susan, And then I thought, 147 00:06:25,560 --> 00:06:27,159 Speaker 2: they can come to me. I don't have to find 148 00:06:27,160 --> 00:06:29,839 Speaker 2: a gym or join a membership or sign up and 149 00:06:29,839 --> 00:06:33,880 Speaker 2: give my information and you know what, it was tailored 150 00:06:33,920 --> 00:06:36,880 Speaker 2: to my very minimal fitness requirements. 151 00:06:37,400 --> 00:06:40,800 Speaker 1: That's pretty good. Okay, So let's look bigger picture here. 152 00:06:40,880 --> 00:06:44,080 Speaker 1: One of the criticisms of Airbnb and other sort of 153 00:06:44,080 --> 00:06:48,599 Speaker 1: property groups the fact that housing supply at the moment 154 00:06:48,839 --> 00:06:53,039 Speaker 1: is short, and you know is airbnb doing the right 155 00:06:53,080 --> 00:06:56,599 Speaker 1: thing by the rest of the economy in allowing people 156 00:06:56,640 --> 00:06:59,279 Speaker 1: to rent out their places. What's your response to that. 157 00:07:00,120 --> 00:07:02,320 Speaker 2: Firstly, the housing crisis is absolutely a real thing and 158 00:07:02,360 --> 00:07:04,320 Speaker 2: it is very very difficult for governments to deal with, 159 00:07:04,440 --> 00:07:06,880 Speaker 2: so I understand why they're looking at every liver they 160 00:07:06,920 --> 00:07:09,520 Speaker 2: can pull. I think the reality is is the entire 161 00:07:09,560 --> 00:07:12,160 Speaker 2: short term stay market is less than one percent of 162 00:07:12,160 --> 00:07:14,960 Speaker 2: the housing stock in Australia, and we know from Airbnb 163 00:07:15,200 --> 00:07:17,320 Speaker 2: eighty percent of our hosts only have one listing on 164 00:07:17,360 --> 00:07:19,440 Speaker 2: the platform, so that means it's the home that they 165 00:07:19,480 --> 00:07:21,760 Speaker 2: live in, or it's a family earned holiday home, which 166 00:07:22,240 --> 00:07:23,880 Speaker 2: is not or has never been on the long term 167 00:07:23,920 --> 00:07:26,360 Speaker 2: rental market. So for us, we really want to make 168 00:07:26,360 --> 00:07:29,200 Speaker 2: sure that people understand actually what's happening on the platform. 169 00:07:29,400 --> 00:07:31,560 Speaker 2: The reason why abb is actually so good for the 170 00:07:31,560 --> 00:07:34,560 Speaker 2: economy is that seventy three percent of our hosts need 171 00:07:34,640 --> 00:07:37,520 Speaker 2: the money they make from hosting to stay in their 172 00:07:37,560 --> 00:07:40,000 Speaker 2: own home or to offset the rise and cost of living. 173 00:07:40,440 --> 00:07:43,200 Speaker 2: So people actually using us to be able to afford 174 00:07:43,280 --> 00:07:45,800 Speaker 2: the mortgage that has gone up several times over the 175 00:07:45,840 --> 00:07:49,080 Speaker 2: last two years, and then that money that they're earning. 176 00:07:49,120 --> 00:07:50,840 Speaker 2: The majority of that money then goes back into that 177 00:07:50,880 --> 00:07:53,920 Speaker 2: local community, so they're potentially paying a local cleaner, a 178 00:07:53,960 --> 00:07:57,160 Speaker 2: local gardener, they're doing renovations on their home. So that's 179 00:07:57,160 --> 00:07:59,960 Speaker 2: what has such an incredible impact. And the last Oxford 180 00:08:00,000 --> 00:08:02,480 Speaker 2: Economics report we had done on this, it was thirteen 181 00:08:02,520 --> 00:08:06,160 Speaker 2: point six billion dollars that Airbnb guests put into the 182 00:08:06,160 --> 00:08:07,560 Speaker 2: Australian economy in a single year. 183 00:08:07,760 --> 00:08:10,080 Speaker 1: Do you have much turnover of property owners? 184 00:08:10,720 --> 00:08:12,680 Speaker 2: We do simply because if you're listing your house for 185 00:08:12,720 --> 00:08:14,560 Speaker 2: three or four weeks a year where you go on holidays, 186 00:08:15,240 --> 00:08:16,880 Speaker 2: you might be doing the great six week trip to 187 00:08:16,920 --> 00:08:19,040 Speaker 2: the South of France and you list it, but next 188 00:08:19,120 --> 00:08:20,560 Speaker 2: year you may not be doing the six weeks to 189 00:08:20,600 --> 00:08:22,800 Speaker 2: the South of France. So we do see naturally people 190 00:08:22,800 --> 00:08:24,600 Speaker 2: come on off the platform depending on what their travel 191 00:08:24,600 --> 00:08:25,040 Speaker 2: plans are. 192 00:08:25,320 --> 00:08:29,320 Speaker 1: Okay, what about trust issues? So the worst thing that 193 00:08:29,320 --> 00:08:31,680 Speaker 1: could possibly happen to you is get a bad review 194 00:08:31,720 --> 00:08:35,000 Speaker 1: on Airbnb as a guest, right, and very difficult to 195 00:08:35,000 --> 00:08:37,280 Speaker 1: overcome the fact that the kettle melted down because you 196 00:08:37,360 --> 00:08:38,960 Speaker 1: left it on You didn't mean to, but you know, 197 00:08:39,120 --> 00:08:39,640 Speaker 1: et cetera. 198 00:08:40,160 --> 00:08:41,959 Speaker 2: It sounds like personal experience very much. 199 00:08:43,720 --> 00:08:46,880 Speaker 1: How important when we jack in my partner. When we 200 00:08:46,880 --> 00:08:49,360 Speaker 1: look for Airbnb, we only look at above a certain level, 201 00:08:50,280 --> 00:08:53,280 Speaker 1: and does cost matter on that level? And how do 202 00:08:53,320 --> 00:08:56,160 Speaker 1: you improve your HEAVMB rating espass where I'm going. 203 00:08:56,400 --> 00:08:58,120 Speaker 2: So that's a really interesting RNE. So you know how 204 00:08:58,160 --> 00:09:00,600 Speaker 2: to use the platform, which is great, but for a timebooker, 205 00:09:00,640 --> 00:09:03,120 Speaker 2: they may not. So we actually released a product called 206 00:09:03,160 --> 00:09:05,480 Speaker 2: Guest Favorite, and this is properties that have a star 207 00:09:05,520 --> 00:09:08,160 Speaker 2: writing of above four point eight. But not only that, 208 00:09:08,960 --> 00:09:11,640 Speaker 2: we also use AI to scrape this sentiment of the 209 00:09:11,679 --> 00:09:15,199 Speaker 2: reviews so we can understand what people have said as 210 00:09:15,200 --> 00:09:17,319 Speaker 2: well as what star wraightinged the've given them. And that's 211 00:09:17,320 --> 00:09:19,080 Speaker 2: so that our new guests can find those really great 212 00:09:19,080 --> 00:09:22,080 Speaker 2: properties and the amazing ones to stay out. But all 213 00:09:22,120 --> 00:09:23,559 Speaker 2: I can say is is a guest or a host, 214 00:09:23,760 --> 00:09:25,199 Speaker 2: you want to make sure you're doing the right thing, 215 00:09:25,280 --> 00:09:26,920 Speaker 2: which we know that the majority of our host and 216 00:09:26,920 --> 00:09:28,560 Speaker 2: guests are doing, and then you're sure to get that 217 00:09:28,600 --> 00:09:29,200 Speaker 2: fab review. 218 00:09:29,440 --> 00:09:32,280 Speaker 1: You know that I clean up more at the Airbnb 219 00:09:32,520 --> 00:09:33,800 Speaker 1: than I do in my own home, and I'm not 220 00:09:33,880 --> 00:09:36,440 Speaker 1: taking like when we're leaving, I got kids cleaning the 221 00:09:36,440 --> 00:09:38,880 Speaker 1: whole bit, because I can't afford a nasty rating. 222 00:09:39,679 --> 00:09:41,320 Speaker 2: It sounds like you're never going to get one, which 223 00:09:41,360 --> 00:09:43,559 Speaker 2: is great. But that's the joy of the review of 224 00:09:43,640 --> 00:09:46,720 Speaker 2: the review system is every review is authentic because that 225 00:09:46,800 --> 00:09:51,000 Speaker 2: is a genuine stay and it is someone's personal review 226 00:09:51,040 --> 00:09:52,800 Speaker 2: of that property, both from a host and guest side. 227 00:09:52,840 --> 00:09:55,040 Speaker 2: And that's what makes the trust in the platform, which 228 00:09:55,040 --> 00:09:56,760 Speaker 2: is why it's been able to grow, is because people 229 00:09:56,760 --> 00:09:58,960 Speaker 2: do trust that that property is what it says it's 230 00:09:59,000 --> 00:10:01,200 Speaker 2: going to be. And from a perspective, if I'm letting 231 00:10:01,240 --> 00:10:03,280 Speaker 2: someone into my home, I want to make sure that 232 00:10:03,280 --> 00:10:05,400 Speaker 2: that guest has got great reviews as well, so it's 233 00:10:05,440 --> 00:10:06,120 Speaker 2: super important. 234 00:10:06,320 --> 00:10:09,599 Speaker 1: Finally, five years time, be in this region, where do 235 00:10:09,640 --> 00:10:11,199 Speaker 1: you expect it to be playing? 236 00:10:11,960 --> 00:10:13,520 Speaker 2: Tell you where I'd love it to be playing. I 237 00:10:13,559 --> 00:10:15,679 Speaker 2: would love for every Aussie when they go away on 238 00:10:15,720 --> 00:10:18,120 Speaker 2: a holiday to think I can get a co host 239 00:10:18,160 --> 00:10:20,680 Speaker 2: to host my property for me. I would be foolish 240 00:10:20,720 --> 00:10:22,880 Speaker 2: if I don't have my house pay for my holiday 241 00:10:22,880 --> 00:10:23,560 Speaker 2: when I go away. 242 00:10:23,880 --> 00:10:26,800 Speaker 1: Will you get there? We're working on it, Susan, thank 243 00:10:26,840 --> 00:10:28,160 Speaker 1: you for joining Fear and Greed. 244 00:10:28,280 --> 00:10:29,559 Speaker 2: Thank you so much for having me now. 245 00:10:29,600 --> 00:10:33,640 Speaker 1: Susan Wildon Country Director Australia, New Zealand and Oceania at 246 00:10:33,679 --> 00:10:36,600 Speaker 1: Airbnb This is a Fear and Greed business interview. Join 247 00:10:36,679 --> 00:10:39,160 Speaker 1: us every morning for the full episode of Fear and 248 00:10:39,200 --> 00:10:41,959 Speaker 1: Greed Daily Business. Yes for people who make their own decisions. 249 00:10:42,040 --> 00:10:44,920 Speaker 1: I'm John A. Elmont. Enjoy your day.