WEBVTT - The importance of self care

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<v Speaker 1>Appogie production.

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<v Speaker 2>Hi, my name's beck Woodbine and welcome to Tenderness for Nurses.

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<v Speaker 1>Do you need to burn out to have those insights?

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<v Speaker 1>While I'm talking about it now, But you know, came

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<v Speaker 1>to educate the world about it.

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<v Speaker 2>But I didn't want anyone to know that I was

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<v Speaker 2>so unwell.

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<v Speaker 1>I don't know when it was ever okay to yell

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<v Speaker 1>or scream or abuse somebody.

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<v Speaker 2>We need to have support and know where to look

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<v Speaker 2>for support, and know how to look after ourselves, not

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<v Speaker 2>just professionally, but personally as well. It was quite profound

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<v Speaker 2>and I learned a lot from that one action. I

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<v Speaker 2>particularly wanted to have you come on board because you

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<v Speaker 2>were one of the most influential people in my nursing career.

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<v Speaker 2>You were a mental to me when I first became

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<v Speaker 2>a Richter nurse, and I have watched you move up

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<v Speaker 2>through the ranks of nursing, and I know there are

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<v Speaker 2>times that's been really tough and other times, you know,

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<v Speaker 2>full of joy and that sort of stuff that nursing

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<v Speaker 2>is known for. But I wanted to have a chat

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<v Speaker 2>to you about where you've come from, what you did

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<v Speaker 2>to get to where you are, but also some of

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<v Speaker 2>the pearls of wisdom. You think you could impart on

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<v Speaker 2>younger nurses, older nurses as well in wanting to start

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<v Speaker 2>a nursing korea and looking after themselves well.

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<v Speaker 1>From a little girl, I always wanted to be a nurse.

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<v Speaker 1>I consider nursing to be a vocation and that is

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<v Speaker 1>always a very controversial conversation these days, considering where the

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<v Speaker 1>profession has taken us now into this current times. Beginning

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<v Speaker 1>of my career, I start at ryal Brisbane Hospital, I

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<v Speaker 1>can now say in another century and when things were very,

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<v Speaker 1>very different the way that nursing is now grew up

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<v Speaker 1>in the marster and apprentice scenario there, so a nurses

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<v Speaker 1>was basically seen and not heard. We were student nurses

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<v Speaker 1>working in the woods from the day that we actually commenced.

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<v Speaker 1>In our career, I've worked inariety of facilities, both public

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<v Speaker 1>and private throughout Queensland, within the regional setting and also

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<v Speaker 1>within the metro areas as well too. Working within both

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<v Speaker 1>systems has provided me with a lot of opportunity to

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<v Speaker 1>really understand how the variations of nursing and how different

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<v Speaker 1>staff go through a variety of things. My initial background

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<v Speaker 1>in nursing at my major first club was theater nursing,

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<v Speaker 1>which is where I met you, Rebecca. I walked into

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<v Speaker 1>an operating theater back in nineteen seventy eight and I thought,

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<v Speaker 1>this is it. I'm home. I love the scrubs, I

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<v Speaker 1>love the masks, I love being in that environment where

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<v Speaker 1>I really took on that I was actually helping these people.

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<v Speaker 1>They came in with conditions and parts of their bodies

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<v Speaker 1>that weren't working, and we were able to make them better.

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<v Speaker 1>That career assigned me can take a variety of different ways.

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<v Speaker 1>Within the next number of years, I went into repping.

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<v Speaker 1>At one stage, I've set up and run day surgery facilities,

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<v Speaker 1>worked in a private hospital as a registered nurse. But

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<v Speaker 1>also within that process there looked at other things that

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<v Speaker 1>what actually affected myself in my own daily life and

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<v Speaker 1>what else could I do to give back to nursing

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<v Speaker 1>and back to the staff that I was working with.

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<v Speaker 1>I became a workplace self and safety officer. I also

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<v Speaker 1>became a BLS trainer. Took notice then of accreditation about

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<v Speaker 1>what was happening with in that space as well too,

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<v Speaker 1>because these things actually interested me. But was it over

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<v Speaker 1>and above what I was doing. But the stuff that

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<v Speaker 1>I wanted to know about that, I wanted to learn.

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<v Speaker 1>My pathway took me to various other areas to where

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<v Speaker 1>a point. Now I work not implivate anymore, but working

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<v Speaker 1>with a whole range of nurses in a very different

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<v Speaker 1>field to theaters, but certainly to still see the passion

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<v Speaker 1>and the compassion that is required and needed every day

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<v Speaker 1>for nurses to do what they do and to keep

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<v Speaker 1>coming back the next day.

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<v Speaker 2>You've seen some huge changes, and you know, being at

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<v Speaker 2>the age of seventeen because I started at PA and

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<v Speaker 2>laying out people that have passed away, and you know

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<v Speaker 2>those little processes you do when someone passes just I think,

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<v Speaker 2>so you can cope to where nursing is now. It's

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<v Speaker 2>polar opposite snelly, isn't it?

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<v Speaker 1>It is, Rebecca, But we still have some things that

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<v Speaker 1>are exactly the same. We still need to lay out

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<v Speaker 1>people when they've gone on to the next part of

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<v Speaker 1>their journey, adults and children's alike and everyone in between,

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<v Speaker 1>and that respect needs to be remaining within there. So

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<v Speaker 1>those basic fundamentals of nursing. What's within our remit What

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<v Speaker 1>can we do with nurses? What do we do with nurses?

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<v Speaker 1>We look after people, We care for them when they

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<v Speaker 1>aren't able to do so for themselves. We look after

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<v Speaker 1>them and we answer their questions as best we possibly

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<v Speaker 1>can to make sure that they have the understanding of

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<v Speaker 1>what is actually wrong with them, and we include them

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<v Speaker 1>in that to make sure that we know that they

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<v Speaker 1>know what's going on. Language is a big thing within nursing,

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<v Speaker 1>in all professions and all areas of life. In my opinion,

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<v Speaker 1>nurses have their own language. Patients don't know that language.

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<v Speaker 1>They don't understand what we actually saying. I heard a

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<v Speaker 1>funny story a number of years ago from someone who

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<v Speaker 1>told me that they contacted a family member who was

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<v Speaker 1>so upset because they were diagnosed with hypertension and they

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<v Speaker 1>actually thought that they were going to die. When it

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<v Speaker 1>was explained to them it was just a little bit

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<v Speaker 1>of blood pressure and they could take medication to be

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<v Speaker 1>able to sort that through. They fully understand that, but

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<v Speaker 1>that person for that length of time had a real

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<v Speaker 1>concern about their mortality and what was happening with them.

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<v Speaker 1>So understanding that we have our own language and that

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<v Speaker 1>people don't know our language is very very important for

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<v Speaker 1>us as well too. So those things haven't fundamentally changed

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<v Speaker 1>technology as we're seeing right here today. To be able

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<v Speaker 1>to reach out to everybody on this podcast is just extraordinary.

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<v Speaker 1>To be able to do that from where we are now,

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<v Speaker 1>that wasn't heard of, not even five or six years ago.

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<v Speaker 1>Per Sae. It was there, but not to the extent

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<v Speaker 1>that it is here now. COVID came and COVID still here,

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<v Speaker 1>but it changed how our technology is utilized, how we

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<v Speaker 1>see nursing and how we see each other, how we

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<v Speaker 1>now interact with each other, and to find that collegiality

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<v Speaker 1>and to maintain that connectedness that we need to do

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<v Speaker 1>with patients is really super important. I found that one

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<v Speaker 1>of the big things during COVID was the great barrier

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<v Speaker 1>to everything was having to wear a mask. So you

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<v Speaker 1>have people who are hard of hearing, you have people

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<v Speaker 1>who mumble. We have known curtains who do mumble. Rebecca,

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<v Speaker 1>it's almost best guess, but not what you're doing as

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<v Speaker 1>well too. But so for patients, different language backgrounds, those

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<v Speaker 1>types of things. So it was really difficult for nurses

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<v Speaker 1>as a whole to actually get through that. But then

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<v Speaker 1>how do we express ourselves while still wearing a mask.

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<v Speaker 1>It's in touch, it's in feel, it's in eye contact

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<v Speaker 1>and those things are vitally vitally important, and those things

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<v Speaker 1>have not changed.

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<v Speaker 2>Now. One of my clients is a speech pathologist, and

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<v Speaker 2>the number of kids that were born during that time

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<v Speaker 2>that are coming through with serious speech issues and learning

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<v Speaker 2>how to talk. Because everyone was wearing masks, I didn't

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<v Speaker 2>think about that. I was like, oh, my god, of course,

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<v Speaker 2>you know, it makes sense. It was quite interesting. So

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<v Speaker 2>I can imagine someone hard of hearing, or sick in bed,

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<v Speaker 2>or just imagine how frightening it might have been for them,

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<v Speaker 2>especially with people who are in full ppe.

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<v Speaker 1>Absolutely, it's all very sort of you know sci fi

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<v Speaker 1>travels As an area it was as.

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<v Speaker 2>A nurse practitioner, it was fantastic having telehealth. I was

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<v Speaker 2>able to do vaccinations. I had lots of people having

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<v Speaker 2>consultations through telehealth that normally wouldn't have reached out to

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<v Speaker 2>me because I couldn't obviously do the cosmetic side of dermatology.

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<v Speaker 2>But it was awesome to have people bring up and go, oh,

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<v Speaker 2>my acne has fled up so badly, can you give

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<v Speaker 2>me a hand? Able to still see them over skype.

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<v Speaker 2>It gave you a purpose. It was really great to

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<v Speaker 2>be able to still help people, and especially when GPS

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<v Speaker 2>and that were so under the pump, it was pretty

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<v Speaker 2>cool to be a nurt practitioner and have that ability

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<v Speaker 2>to continue to help people outside of that hospital space

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<v Speaker 2>and keep people out of hospitals and doctor surgeries and

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<v Speaker 2>that sort of thing. It was pretty cool.

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<v Speaker 1>And it's changed the way that we're going to see

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<v Speaker 1>health going forward into the future as well.

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<v Speaker 2>I believe so, kath in your position, dealing and managing

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<v Speaker 2>with staff is paramount for you. What do you or

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<v Speaker 2>your organization do to keep your staff physically, emotionally, and psychologically.

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<v Speaker 1>We'll start with the obvious one is occupational violence. Occupational

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<v Speaker 1>violence appears to me to have actually been on the

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<v Speaker 1>increase over the last number of years. I don't have

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<v Speaker 1>any understanding or reasoning why that would actually be. We

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<v Speaker 1>can see all the advertising now sort of you know,

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<v Speaker 1>we're just a human being, We're just like you. We've

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<v Speaker 1>got a job to do. Please don't abuse our staff.

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<v Speaker 1>It's everywhere you go to now, even in the shops.

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<v Speaker 1>You know, we don't accept any bad language, no yelling,

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<v Speaker 1>and those sort of bits and pieces. And I truly

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<v Speaker 1>do wonder about how our society has actually got to

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<v Speaker 1>that point, I don't know when it was ever okay

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<v Speaker 1>to yell or scream or abuse somebody. It's never was

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<v Speaker 1>in my lifetime to be I was never brought up

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<v Speaker 1>that way, So I don't know why now, just because

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<v Speaker 1>you're not getting your own way all some things aren't

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<v Speaker 1>going in your particular way that you feel or some

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<v Speaker 1>people do feel that it's okay to abuse the person

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<v Speaker 1>in front of you, and I can't understand where that's

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<v Speaker 1>actually come from. Occupational violence not just verbal, it's also

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<v Speaker 1>physical as well too. With our aging population, and we're

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<v Speaker 1>continuing to keep people alive for a lot longer to

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<v Speaker 1>see an increase in dementia patients. Having had my mother

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<v Speaker 1>go through dementia, she didn't know what she was saying

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<v Speaker 1>most of the time. I spent most of my time

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<v Speaker 1>apologizing to stuff because of my mother and the words

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<v Speaker 1>that she was saying. So we need to understand that

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<v Speaker 1>and probably separate that out from people who are choosing

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<v Speaker 1>to be verbally aggressive to people. It's up to individual areas, groups,

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<v Speaker 1>organizations to be able to find the best way to

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<v Speaker 1>support their staff by asking their stuff, what do they

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<v Speaker 1>really need? That alludes to the physical and also to

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<v Speaker 1>the psychological side of things and to the emotional we

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<v Speaker 1>have introduced quite recently. I to say the last couple

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<v Speaker 1>of years is a hot debrief after any major situation,

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<v Speaker 1>But should that go down to an end of day

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<v Speaker 1>debrief about making sure that staff are okay when they

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<v Speaker 1>do leave work and if there actually are okay when

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<v Speaker 1>they come to work. We carry emotional baggage no matter

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<v Speaker 1>how hard and how much we say, leave it at home.

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<v Speaker 1>You don't bring that stuff work, we can't help not to.

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<v Speaker 1>And then for each person it's very very individual. So

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<v Speaker 1>we found that the debriefs have been highly beneficial been

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<v Speaker 1>rolled out now in a variety of other situations and scenarios.

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<v Speaker 1>Though I said, I do believe that an end of

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<v Speaker 1>day debrief or I go home chat or whatever you

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<v Speaker 1>want to call it, or a team huddle is really

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<v Speaker 1>super important for people to be able to understand and

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<v Speaker 1>clarify and clear up anything that's occurred during the work hours.

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<v Speaker 1>That helped with the emotional side of things, but also

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<v Speaker 1>looking out for those warning signs and they are there

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<v Speaker 1>if we choose to see there lies a huge issue though,

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<v Speaker 1>so we could be looking glossing over what we're not

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<v Speaker 1>actually seeing Are they not engaging? If you are doing

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<v Speaker 1>a homebound huddle or something like that, who's not participating,

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<v Speaker 1>who's looking sideways, who's looking distracted? Do you have the

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<v Speaker 1>skills yourself or you have the ability to gain or

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<v Speaker 1>source the skills to be able to support that person

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<v Speaker 1>going forward? If I ask somebody truly, are somebody are

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<v Speaker 1>you okay today? And they say to me, well, actually,

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<v Speaker 1>cath no, I'm not. How am I going to respond

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<v Speaker 1>to that? Am I emotionally stay able to be able

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<v Speaker 1>to do that? Do I have the skills to be

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<v Speaker 1>able to do that? But how am I going to

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<v Speaker 1>respond to that? So it keeps that person safe, but

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<v Speaker 1>it also keeps me safe as well too.

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<v Speaker 2>We are empathetic to everybody else except to other nurses often.

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<v Speaker 2>How do we change that dialogue?

0:11:24.561 --> 0:11:25.321
<v Speaker 1>How do we.

0:11:25.481 --> 0:11:30.041
<v Speaker 2>Encourage nurses to feel safe sharing that information and then

0:11:30.121 --> 0:11:33.321
<v Speaker 2>getting the support that's needed for them without every Tom,

0:11:33.361 --> 0:11:35.881
<v Speaker 2>Dick and Harry finding out and then blah blah blah,

0:11:35.921 --> 0:11:37.761
<v Speaker 2>and you know, the gossip chain starts.

0:11:38.001 --> 0:11:40.881
<v Speaker 1>Absolutely. So the old adage is we eat our own.

0:11:41.081 --> 0:11:43.721
<v Speaker 1>I'm very very sad to say that that's still part

0:11:43.721 --> 0:11:46.481
<v Speaker 1>and parcel a major part of nursing. We ask people

0:11:46.481 --> 0:11:48.361
<v Speaker 1>to come into the profession, and then we turn around

0:11:48.401 --> 0:11:50.441
<v Speaker 1>and we treat them dreadfully. I think you have to

0:11:50.481 --> 0:11:52.881
<v Speaker 1>be fully aware and be honest with yourself how others

0:11:52.921 --> 0:11:55.601
<v Speaker 1>see you. You know, if you're truly honest with yourself,

0:11:55.641 --> 0:11:58.921
<v Speaker 1>what would your colleagues say about you? And understand that

0:11:59.041 --> 0:12:01.321
<v Speaker 1>and accept that? And if it's not what you want

0:12:01.361 --> 0:12:03.601
<v Speaker 1>it to be, we have to change. You have to

0:12:03.681 --> 0:12:06.841
<v Speaker 1>change that. I have to change that for myself. I

0:12:06.881 --> 0:12:10.441
<v Speaker 1>can't change anybody except for my own thoughts and feelings.

0:12:10.681 --> 0:12:14.201
<v Speaker 1>So I have to be truly reflective about my behavior,

0:12:14.561 --> 0:12:16.761
<v Speaker 1>about the way that I see things, and I speak

0:12:16.801 --> 0:12:19.801
<v Speaker 1>and express myself to staff and to my colleagues, no

0:12:19.841 --> 0:12:22.761
<v Speaker 1>matter who they are. Oftentimes I tell people, what are

0:12:22.801 --> 0:12:24.761
<v Speaker 1>your thoughts when you wake up at half past three

0:12:24.881 --> 0:12:26.841
<v Speaker 1>or half past four in the morning, it's just you

0:12:27.281 --> 0:12:30.081
<v Speaker 1>and the universe sitting there, how do you actually feel

0:12:30.081 --> 0:12:32.921
<v Speaker 1>about how your day work yesterday? What are your thoughts

0:12:32.921 --> 0:12:35.601
<v Speaker 1>and feelings in and around that we've always spoken about.

0:12:35.641 --> 0:12:37.881
<v Speaker 1>I was brought up to be kind and to be polite,

0:12:37.921 --> 0:12:40.761
<v Speaker 1>But what has been kind and polite mean to other people?

0:12:41.081 --> 0:12:43.441
<v Speaker 1>How does that actually look for each of us? That's

0:12:43.521 --> 0:12:46.921
<v Speaker 1>making time to be with people. That's making time to hear,

0:12:47.281 --> 0:12:49.921
<v Speaker 1>not just listen, but to actually hear what they are

0:12:49.961 --> 0:12:52.721
<v Speaker 1>saying and trying to say to you. My senior role,

0:12:52.881 --> 0:12:56.161
<v Speaker 1>by the title of it, alludes to they're a scary person,

0:12:56.281 --> 0:12:59.201
<v Speaker 1>and I've tried extraordinarily hard over my years in the

0:12:59.281 --> 0:13:02.481
<v Speaker 1>senior role to make that only an illusion, to give

0:13:02.521 --> 0:13:04.961
<v Speaker 1>them an understanding that whilst I am a senior nurse,

0:13:05.201 --> 0:13:07.521
<v Speaker 1>at the crux of it all, I'm Kathy Flannig and

0:13:07.601 --> 0:13:08.681
<v Speaker 1>I'm a registered nurse.

0:13:08.841 --> 0:13:12.081
<v Speaker 2>So just like you, I mean me knowing you and

0:13:12.361 --> 0:13:15.681
<v Speaker 2>having worked with you and under you, having a huge

0:13:15.681 --> 0:13:20.481
<v Speaker 2>amount of respect for you, are other organizations as aware

0:13:20.801 --> 0:13:21.641
<v Speaker 2>as what you are?

0:13:22.001 --> 0:13:24.401
<v Speaker 1>The empathy side of things, we speak about it an

0:13:24.401 --> 0:13:27.641
<v Speaker 1>awful lot how we enacted on a day to day basis.

0:13:27.681 --> 0:13:30.201
<v Speaker 1>I don't see that happening in an awful lot we

0:13:30.241 --> 0:13:32.521
<v Speaker 1>do say, and I hear it all the time from people.

0:13:32.801 --> 0:13:34.801
<v Speaker 1>I'm like that, But that's where I go back to that.

0:13:35.161 --> 0:13:38.761
<v Speaker 1>What's that true self reflection? How do others actually see you?

0:13:39.081 --> 0:13:42.081
<v Speaker 1>Do you accept and understand what feedback is being provided

0:13:42.121 --> 0:13:45.081
<v Speaker 1>to you. There's been a variety of different programs over

0:13:45.121 --> 0:13:47.801
<v Speaker 1>the time about trying to give feedback to people to

0:13:47.881 --> 0:13:51.521
<v Speaker 1>help them to understand how they are perceived by other people.

0:13:51.841 --> 0:13:54.761
<v Speaker 1>I can't change human nature, beck I'd love to in

0:13:54.761 --> 0:13:57.601
<v Speaker 1>a variety of areas, but there are some people who,

0:13:57.801 --> 0:14:00.321
<v Speaker 1>for what they've come from, for where they've been, they

0:14:00.361 --> 0:14:03.241
<v Speaker 1>find it very, very difficult to change any part of that,

0:14:03.801 --> 0:14:06.961
<v Speaker 1>and they've got themselves into, oftentimes a niche role where

0:14:07.161 --> 0:14:11.561
<v Speaker 1>to their power and importance is the most fundamental part

0:14:11.601 --> 0:14:14.201
<v Speaker 1>of their being. I will say the word dominance, but

0:14:14.281 --> 0:14:16.521
<v Speaker 1>their dominance over other staff.

0:14:16.241 --> 0:14:19.281
<v Speaker 2>Working in the operating theaters. I found that to be

0:14:19.641 --> 0:14:22.361
<v Speaker 2>very prevalent in the theaters because it was such a

0:14:22.401 --> 0:14:26.161
<v Speaker 2>closed off area. There were power struggles over who was

0:14:26.201 --> 0:14:28.921
<v Speaker 2>going to scrub for who, And I mean god, I

0:14:28.961 --> 0:14:32.001
<v Speaker 2>remember back at PA when I first started working there

0:14:32.001 --> 0:14:34.641
<v Speaker 2>and I went to the theaters for the first time. I

0:14:34.721 --> 0:14:39.801
<v Speaker 2>remember nurses hiding instruments from other nurses and they would

0:14:39.801 --> 0:14:42.641
<v Speaker 2>get there early so that they'd have those instrumentations for

0:14:42.721 --> 0:14:45.961
<v Speaker 2>their surgeon. It's hard to comprehend that happened, but it did,

0:14:46.121 --> 0:14:49.601
<v Speaker 2>and they were doing it purely because they wanted, I suppose,

0:14:49.761 --> 0:14:51.961
<v Speaker 2>be the best nurse they could be for that particular

0:14:52.001 --> 0:14:55.361
<v Speaker 2>doctor and it saved instrumentation being thrown at them. Some

0:14:55.441 --> 0:14:58.481
<v Speaker 2>of those theater nurses. When I first started, I was

0:14:58.961 --> 0:15:01.401
<v Speaker 2>terrified of them, and I still loved it, and it

0:15:01.481 --> 0:15:03.521
<v Speaker 2>wasn't for everybody. And I do think you had to

0:15:03.561 --> 0:15:06.601
<v Speaker 2>be a certain type of to work in the theater's

0:15:06.921 --> 0:15:07.721
<v Speaker 2>long term.

0:15:07.921 --> 0:15:11.401
<v Speaker 1>Absolutely, I've had the opportunities to present a variety of

0:15:11.401 --> 0:15:14.121
<v Speaker 1>people and around different things. One thing that I really

0:15:14.161 --> 0:15:16.641
<v Speaker 1>consider is that I think a lot of this power

0:15:16.681 --> 0:15:20.281
<v Speaker 1>struggle comes from people holding onto their own knowledge. They

0:15:20.281 --> 0:15:22.841
<v Speaker 1>think that their knowledge is their power. So therefore I

0:15:22.921 --> 0:15:25.521
<v Speaker 1>know everything and if I don't tell you, well, then

0:15:25.761 --> 0:15:27.321
<v Speaker 1>I'm going to be the top dog. I'm going to

0:15:27.321 --> 0:15:29.681
<v Speaker 1>be the top nurse because I haven't given you all

0:15:29.721 --> 0:15:32.481
<v Speaker 1>my knowledge. When you spell knowledge in the middle of there,

0:15:32.521 --> 0:15:36.521
<v Speaker 1>there's three little letters altogether. It's owl and that's L

0:15:37.001 --> 0:15:40.161
<v Speaker 1>and l's a very, very wise creature. So as far

0:15:40.201 --> 0:15:43.001
<v Speaker 1>as I'm concerned, within knowledge, there is wisdom that needs

0:15:43.041 --> 0:15:46.041
<v Speaker 1>to be provided to people. And who am I to

0:15:46.081 --> 0:15:48.841
<v Speaker 1>hang on to my knowledge? Because I want to make

0:15:49.041 --> 0:15:51.521
<v Speaker 1>every nurse to be the best nurse they possibly can,

0:15:51.961 --> 0:15:54.801
<v Speaker 1>to be fully empathetic and understanding for the simple fact

0:15:54.841 --> 0:15:58.161
<v Speaker 1>that I might be their patient one day, My family

0:15:58.361 --> 0:16:01.161
<v Speaker 1>will be their patient one day, and I want them

0:16:01.241 --> 0:16:03.481
<v Speaker 1>to be the best nurse that they can be so

0:16:03.481 --> 0:16:06.761
<v Speaker 1>they can actually look after me. Entirely selfish, Rebecca. But

0:16:06.801 --> 0:16:09.041
<v Speaker 1>if I don't give over my knowledge, what am I

0:16:09.121 --> 0:16:10.721
<v Speaker 1>going to do with it? I'm just going to sit

0:16:10.761 --> 0:16:14.361
<v Speaker 1>in a rocking chair a white postages. Why hang on

0:16:14.441 --> 0:16:16.241
<v Speaker 1>to the knowledge? Why not share it and give it

0:16:16.281 --> 0:16:19.441
<v Speaker 1>to other people? Because once I've been provided with that,

0:16:19.801 --> 0:16:22.401
<v Speaker 1>they can't unlearn that. It's a bit like paying forward.

0:16:22.441 --> 0:16:24.841
<v Speaker 1>If I give that knowledge to someone, I want them

0:16:24.841 --> 0:16:26.681
<v Speaker 1>and I tell them I want you to give your

0:16:26.721 --> 0:16:29.361
<v Speaker 1>knowledge to others as well too. You're here to be

0:16:29.441 --> 0:16:31.921
<v Speaker 1>the best nurse you can and to make other nurses

0:16:32.201 --> 0:16:34.041
<v Speaker 1>the best nurses they can because.

0:16:33.761 --> 0:16:38.321
<v Speaker 2>It's interesting within the aesthetic space. I've always shared my information.

0:16:38.401 --> 0:16:41.881
<v Speaker 2>I've gone out and trained for galderma, happy to teach

0:16:41.921 --> 0:16:45.001
<v Speaker 2>because I think if you learn good processes and you

0:16:45.081 --> 0:16:46.881
<v Speaker 2>know the right way of doing things, you're going to

0:16:46.961 --> 0:16:51.201
<v Speaker 2>be a better cosmetic injector or nurse. And I've had

0:16:51.241 --> 0:16:52.961
<v Speaker 2>so many people that come up and go, I can't

0:16:52.961 --> 0:16:56.001
<v Speaker 2>believe you're sharing your intellectual property. Why would you do that?

0:16:56.121 --> 0:16:58.481
<v Speaker 2>You know then they'll come in and undercut and I

0:16:58.521 --> 0:17:02.841
<v Speaker 2>think it makes the whole industry profession so much better

0:17:03.041 --> 0:17:07.121
<v Speaker 2>if the nurses that are rear nurses share the knowledge

0:17:07.161 --> 0:17:09.521
<v Speaker 2>that they've got. I know, we say nursing is a profession,

0:17:09.961 --> 0:17:13.120
<v Speaker 2>but I think we really need to start really looking

0:17:13.160 --> 0:17:16.801
<v Speaker 2>at it as a standalone profession. I've done a fair

0:17:16.801 --> 0:17:21.441
<v Speaker 2>bit of conferences in the States and how they perceive nurses,

0:17:21.600 --> 0:17:26.640
<v Speaker 2>nurse practitioners, physicians, assistants. It's really respectful and I know

0:17:26.640 --> 0:17:29.481
<v Speaker 2>they've worked very, very hard to get into that position,

0:17:29.561 --> 0:17:33.441
<v Speaker 2>but they're really smashing it over there in the value

0:17:33.481 --> 0:17:37.161
<v Speaker 2>that they see nurses bring to the health system. And look,

0:17:37.160 --> 0:17:40.200
<v Speaker 2>it's an awful health system, but they really value what

0:17:40.281 --> 0:17:43.200
<v Speaker 2>nurses say. And the last conference I went to that

0:17:43.321 --> 0:17:46.880
<v Speaker 2>was run by a plastic surgeon. The majority of people

0:17:46.921 --> 0:17:52.241
<v Speaker 2>that were there and that spoke participated with nurse practitioners, physicians, assistants, nurses,

0:17:52.600 --> 0:17:54.960
<v Speaker 2>and there were a few doctors thrown in the mix.

0:17:55.160 --> 0:17:58.161
<v Speaker 2>And here was the plastic surgeon deferring to a nurse

0:17:58.201 --> 0:18:02.360
<v Speaker 2>practitioner about anatomy facial anatomy. I mean, it was mind

0:18:02.400 --> 0:18:04.880
<v Speaker 2>blowing for me sitting there to see that it made

0:18:04.921 --> 0:18:08.121
<v Speaker 2>me really proud to be a nurse and it gave

0:18:08.201 --> 0:18:11.481
<v Speaker 2>me hope that moving forward in Australia, that we can

0:18:11.521 --> 0:18:15.640
<v Speaker 2>look after our own and really nurture an amazing profession.

0:18:15.761 --> 0:18:17.520
<v Speaker 2>But I think we've got a little way to go

0:18:17.600 --> 0:18:18.160
<v Speaker 2>at the moment.

0:18:18.400 --> 0:18:21.001
<v Speaker 1>I'd agree with that the growth of the nurse practitioners

0:18:21.001 --> 0:18:23.440
<v Speaker 1>and the senior nurses doing those types of roles and

0:18:23.521 --> 0:18:28.241
<v Speaker 1>other individualized roles within the profession is certainly growing. We

0:18:28.321 --> 0:18:31.120
<v Speaker 1>are still basically under the English way of doing things

0:18:31.120 --> 0:18:34.041
<v Speaker 1>so greatly or wrongly, but certainly we need to step

0:18:34.041 --> 0:18:37.200
<v Speaker 1>away from that. That the doctor isn't God. The doctor

0:18:37.281 --> 0:18:40.161
<v Speaker 1>is part of a healthcare team. We see allied health

0:18:40.201 --> 0:18:43.561
<v Speaker 1>people now undertaking advanced practice scenarios as well too, with

0:18:43.600 --> 0:18:47.721
<v Speaker 1>our physios and occupational therapists. Speech pathologists have been able

0:18:47.721 --> 0:18:50.561
<v Speaker 1>to actually prescribe some bits and pieces as well too,

0:18:50.681 --> 0:18:54.000
<v Speaker 1>so that whole allied health process has changed. We need

0:18:54.041 --> 0:18:58.321
<v Speaker 1>to look at our patients holistically and our care delivery holistically.

0:18:58.721 --> 0:19:01.441
<v Speaker 1>It's something that's always been spoken about, though we've never

0:19:01.521 --> 0:19:03.761
<v Speaker 1>truly done that. We tend to defer back to a

0:19:03.801 --> 0:19:07.680
<v Speaker 1>hospital based system, a hospital slash GP type system, and

0:19:07.761 --> 0:19:10.161
<v Speaker 1>that isn't working for us at all, because the hospitals

0:19:10.201 --> 0:19:12.041
<v Speaker 1>will get to a point and they are back at

0:19:12.041 --> 0:19:15.360
<v Speaker 1>that again there's just not enough beds. The best place

0:19:15.400 --> 0:19:18.441
<v Speaker 1>for treatments in your home in the hospital. Acute care

0:19:18.600 --> 0:19:21.841
<v Speaker 1>absolutely not an issue. I need to be on a respirator.

0:19:21.880 --> 0:19:25.600
<v Speaker 1>I need to have something very majorly, some major interveections

0:19:25.681 --> 0:19:29.041
<v Speaker 1>undertaken bit theater, b at ICU, be at a cardiac

0:19:29.080 --> 0:19:32.161
<v Speaker 1>intervention or whatever it may be. But the place I'm

0:19:32.201 --> 0:19:35.001
<v Speaker 1>going to recover is in my own home. Being in

0:19:35.041 --> 0:19:37.640
<v Speaker 1>a hospital, it's fully supported in and around, having all

0:19:37.681 --> 0:19:39.961
<v Speaker 1>the doctors and nurses there. You've got to go home

0:19:40.001 --> 0:19:42.161
<v Speaker 1>at some stage and that's when you begin to get better.

0:19:42.201 --> 0:19:44.761
<v Speaker 1>In my opinion, The health system in Australia, in my

0:19:44.840 --> 0:19:48.721
<v Speaker 1>opinion needs a major at shakeup, both publicly and privately

0:19:48.761 --> 0:19:51.801
<v Speaker 1>as well too. I think with the NDIS they begin

0:19:51.961 --> 0:19:54.681
<v Speaker 1>to see some of that, even though that system has

0:19:54.721 --> 0:19:57.000
<v Speaker 1>its major quirks in there as well too. But to

0:19:57.041 --> 0:19:59.521
<v Speaker 1>have all that out at health to keep those clients

0:19:59.521 --> 0:20:02.201
<v Speaker 1>in their homes to be able to maintain a lifestyle

0:20:02.321 --> 0:20:04.521
<v Speaker 1>that they want to be able to do. So that's

0:20:04.521 --> 0:20:05.600
<v Speaker 1>where we need to get.

0:20:05.481 --> 0:20:10.080
<v Speaker 2>To community based care. Nurses, physios. I mean it goes

0:20:10.080 --> 0:20:11.000
<v Speaker 2>on and on, doesn't it.

0:20:11.441 --> 0:20:13.720
<v Speaker 1>I do believe that the predictions are that in the

0:20:13.761 --> 0:20:16.401
<v Speaker 1>next number of years not too far away, and we're

0:20:16.441 --> 0:20:19.761
<v Speaker 1>going to be short one hundred thousand plus cares in

0:20:19.840 --> 0:20:20.640
<v Speaker 1>our society.

0:20:21.001 --> 0:20:24.240
<v Speaker 2>Ndis those work, isn't it? They don't come under a

0:20:24.281 --> 0:20:25.041
<v Speaker 2>governing body.

0:20:25.281 --> 0:20:28.360
<v Speaker 1>Unfortunately, no, they don't. So that's part and parcel of

0:20:28.481 --> 0:20:31.601
<v Speaker 1>left hand righting, you know, horse and cart sort of scenario.

0:20:31.640 --> 0:20:32.920
<v Speaker 1>What do we need to do to be able to

0:20:32.921 --> 0:20:36.640
<v Speaker 1>support those people? They're dealing with all of our societies

0:20:36.721 --> 0:20:39.440
<v Speaker 1>most vulnerable people. We need to make sure that we

0:20:39.481 --> 0:20:42.161
<v Speaker 1>can look after them appropriately, I think of them what's

0:20:42.201 --> 0:20:42.920
<v Speaker 1>actually needed.

0:20:43.041 --> 0:20:46.281
<v Speaker 2>It's quite concerning that that's not a governed area, I think,

0:20:46.400 --> 0:20:49.400
<v Speaker 2>because I think it allows vulnerable people to be vulnerable

0:20:50.160 --> 0:20:53.201
<v Speaker 2>KAV Within the hospital setting where you work, if someone

0:20:53.241 --> 0:20:56.920
<v Speaker 2>approaches you, are there counseling services or they have to

0:20:56.921 --> 0:21:00.440
<v Speaker 2>go outside and you recommend things to them. What is

0:21:00.441 --> 0:21:04.001
<v Speaker 2>the scenario of someone says to you, look, I'm really

0:21:04.041 --> 0:21:06.721
<v Speaker 2>struggling at work. Do you send them to their GP?

0:21:07.241 --> 0:21:10.200
<v Speaker 1>What do you do when that occurs? In both public

0:21:10.201 --> 0:21:13.000
<v Speaker 1>and private there are outsourced groups of people who can

0:21:13.001 --> 0:21:15.600
<v Speaker 1>come and support people, it depends on what the issue is,

0:21:15.600 --> 0:21:17.921
<v Speaker 1>but also for them to seek their own ways forward

0:21:17.961 --> 0:21:20.241
<v Speaker 1>as well too. I don't know about you, but I've

0:21:20.281 --> 0:21:22.920
<v Speaker 1>spoken to a variety of psychologists over the years for

0:21:22.961 --> 0:21:25.880
<v Speaker 1>a variety of reasons, and finding that right person who's

0:21:25.880 --> 0:21:27.801
<v Speaker 1>going to be the best one for me is always

0:21:27.840 --> 0:21:30.361
<v Speaker 1>a difficult journey to be able to work through. It's

0:21:30.521 --> 0:21:33.600
<v Speaker 1>very difficult to find that person who you connect with

0:21:33.801 --> 0:21:36.480
<v Speaker 1>but who also gives you the truth in a way

0:21:36.640 --> 0:21:38.720
<v Speaker 1>that you're ready to hear it and that you're able

0:21:38.721 --> 0:21:40.521
<v Speaker 1>to hear it and be able to do something with it.

0:21:40.681 --> 0:21:43.200
<v Speaker 1>But ask them what is it that you actually need

0:21:43.561 --> 0:21:46.321
<v Speaker 1>and they'll generally say I don't know what I need,

0:21:46.600 --> 0:21:49.001
<v Speaker 1>And then we'll have a conversation. Tell us what the

0:21:49.041 --> 0:21:52.281
<v Speaker 1>situation is, but break down that big elephant that they're

0:21:52.321 --> 0:21:54.961
<v Speaker 1>trying to jump over. Best way to eat an elephant

0:21:55.041 --> 0:21:57.241
<v Speaker 1>is one tea spoon at a time. Break it down

0:21:57.281 --> 0:22:00.001
<v Speaker 1>to something small. What can we deal with here and now?

0:22:00.281 --> 0:22:03.081
<v Speaker 1>What's the major concern? Is it your safety? How can

0:22:03.120 --> 0:22:04.801
<v Speaker 1>we help for you for you to have your safety

0:22:04.801 --> 0:22:07.640
<v Speaker 1>going forward from today? Do you have a safe place

0:22:07.681 --> 0:22:11.121
<v Speaker 1>to be? Do you have finances available? How are your family?

0:22:11.241 --> 0:22:14.041
<v Speaker 1>Are the dogs okay, are the cats okay? Those types

0:22:14.041 --> 0:22:16.721
<v Speaker 1>of things. So take it down in small chunks. The

0:22:16.801 --> 0:22:19.721
<v Speaker 1>small chunks makes it so much more easy for everyone

0:22:19.801 --> 0:22:22.081
<v Speaker 1>to be able to say, I can actually achieve that

0:22:22.360 --> 0:22:24.640
<v Speaker 1>there's a small win there. I've been able to achieve that.

0:22:24.801 --> 0:22:27.801
<v Speaker 1>I've done that. Okay, now I'm ready for the next thing.

0:22:27.961 --> 0:22:30.960
<v Speaker 1>But have that overall plan. It's all a jigsaw. Have

0:22:31.001 --> 0:22:33.840
<v Speaker 1>an overall plan, have that big picture, but use it

0:22:33.921 --> 0:22:36.441
<v Speaker 1>one pieces of time to fill it in. And that

0:22:36.521 --> 0:22:38.761
<v Speaker 1>bit of that jigsaw may not quite fit in there,

0:22:39.160 --> 0:22:41.001
<v Speaker 1>but it may certainly fit in the next pot you

0:22:41.080 --> 0:22:41.920
<v Speaker 1>go and try it into.

0:22:42.160 --> 0:22:45.921
<v Speaker 2>I saw a counselor that just didn't work at all

0:22:45.921 --> 0:22:48.840
<v Speaker 2>for me. In fact, I got sicker after seeing her.

0:22:49.080 --> 0:22:52.440
<v Speaker 2>And then I actually went and saw a behavioral scientist

0:22:52.681 --> 0:22:56.600
<v Speaker 2>and that just perfect because there was the science side

0:22:56.640 --> 0:22:59.360
<v Speaker 2>of things and then there was I suppose behaviors, and

0:22:59.481 --> 0:23:01.720
<v Speaker 2>she just nailed it. I've been seeing her now for

0:23:01.761 --> 0:23:04.561
<v Speaker 2>the last twelve months, and I didn't even know behavior

0:23:04.600 --> 0:23:08.840
<v Speaker 2>science did that sort of stuff. So good. There are

0:23:08.880 --> 0:23:12.961
<v Speaker 2>other avenues other than counselors and psychologists. There are behavioral scientists,

0:23:12.961 --> 0:23:15.640
<v Speaker 2>and I actually have friends of mine that have seen

0:23:15.681 --> 0:23:18.000
<v Speaker 2>them for grief management and things like that, to just

0:23:18.041 --> 0:23:21.041
<v Speaker 2>to try and change those thought patterns and that sort

0:23:21.080 --> 0:23:24.321
<v Speaker 2>of thing. So there are so many different avenues you

0:23:24.360 --> 0:23:27.600
<v Speaker 2>can take to seek help. It's just knowing how to do.

0:23:27.561 --> 0:23:31.321
<v Speaker 1>It, absolutely Becca, absolutely well. And I speak for myself.

0:23:31.321 --> 0:23:33.441
<v Speaker 1>We've been here in that dark hole as well too.

0:23:33.561 --> 0:23:35.880
<v Speaker 1>But I think for me, at the end of days,

0:23:36.041 --> 0:23:38.480
<v Speaker 1>at the start of day, the best step forward is

0:23:38.521 --> 0:23:40.241
<v Speaker 1>to put your feet over the edge of the bed

0:23:40.321 --> 0:23:43.360
<v Speaker 1>and say, right this is today, This is not yesterday,

0:23:43.441 --> 0:23:46.681
<v Speaker 1>this is not tomorrow. This is today, and I'm grateful

0:23:46.721 --> 0:23:49.481
<v Speaker 1>to be here, right here, right now, and I will

0:23:49.521 --> 0:23:51.400
<v Speaker 1>take things as they come. I will do what I

0:23:51.441 --> 0:23:54.001
<v Speaker 1>can do within my own ability to be able to

0:23:54.041 --> 0:23:56.360
<v Speaker 1>do so, and not step outside of that for a

0:23:56.360 --> 0:23:58.720
<v Speaker 1>while until I feel more confident and go and do

0:23:58.801 --> 0:24:01.480
<v Speaker 1>something that you can actually can do and do well.

0:24:01.761 --> 0:24:03.600
<v Speaker 1>In most days, it could be just geeding up and

0:24:03.600 --> 0:24:05.841
<v Speaker 1>having a shower and doing your hair, and it might

0:24:05.880 --> 0:24:07.960
<v Speaker 1>not be any more than that, but then you succeeded

0:24:07.961 --> 0:24:10.121
<v Speaker 1>in that, So what can I do a little bit

0:24:10.160 --> 0:24:13.160
<v Speaker 1>more tomorrow? And those types of things. Most of us

0:24:13.201 --> 0:24:16.201
<v Speaker 1>have such high expectations of what we're supposed to achieve

0:24:16.441 --> 0:24:19.160
<v Speaker 1>what we should be doing. Love that word shouldn't I

0:24:19.201 --> 0:24:21.200
<v Speaker 1>should be doing this, I should have done that. To

0:24:21.321 --> 0:24:24.720
<v Speaker 1>a point. It Stimey's people's creativity and the ability to

0:24:24.840 --> 0:24:25.641
<v Speaker 1>actually get out.

0:24:25.681 --> 0:24:32.041
<v Speaker 2>And I read the book Atomic Habits, which was absolutely brilliant.

0:24:32.160 --> 0:24:36.680
<v Speaker 2>It's all about incremental changes, you know, just one little change.

0:24:36.721 --> 0:24:39.281
<v Speaker 2>So for me, it was going to Plartis. I would

0:24:39.281 --> 0:24:41.241
<v Speaker 2>get up and go to Plarties. But my reward was

0:24:41.281 --> 0:24:43.401
<v Speaker 2>because I did a great coffee, getting a coffee from

0:24:43.400 --> 0:24:46.080
<v Speaker 2>the place on the way back, and because I'm such

0:24:46.120 --> 0:24:49.321
<v Speaker 2>a coffee fiend. That totally motivated me. But I couldn't

0:24:49.360 --> 0:24:52.120
<v Speaker 2>think of doing anything else, you know, I wanted to exercise,

0:24:52.880 --> 0:24:55.961
<v Speaker 2>So that was my one thing every day was get up,

0:24:56.281 --> 0:24:59.080
<v Speaker 2>put my gym clothes on, go to Plartis and get

0:24:59.080 --> 0:25:01.920
<v Speaker 2>that coffee. It's not the big changes, it's the tiny

0:25:01.921 --> 0:25:06.000
<v Speaker 2>little changes that you consistently do. I know when I

0:25:06.241 --> 0:25:09.960
<v Speaker 2>was very sick with depression, it was just getting out

0:25:10.001 --> 0:25:13.200
<v Speaker 2>of bed, getting outside in the sun, playing with the

0:25:13.241 --> 0:25:15.360
<v Speaker 2>dog and that actually, Lola was a big thing. It

0:25:15.400 --> 0:25:16.840
<v Speaker 2>was that I have to take it down to the

0:25:16.880 --> 0:25:21.281
<v Speaker 2>park to play. That was hard to do. That sort

0:25:21.281 --> 0:25:24.680
<v Speaker 2>of stuff. You're right, you know, it's the little steps

0:25:24.721 --> 0:25:26.481
<v Speaker 2>that you take that help you with the bigger.

0:25:26.201 --> 0:25:30.200
<v Speaker 1>Ones, absolutely, and also finding your happy space within that

0:25:30.241 --> 0:25:33.241
<v Speaker 1>as well too. So what's that happy space in there?

0:25:33.481 --> 0:25:35.760
<v Speaker 1>And that is often a reward to find that. If

0:25:35.801 --> 0:25:38.761
<v Speaker 1>it's a cup of coffee after you've done something, that's fantastic.

0:25:38.801 --> 0:25:41.200
<v Speaker 1>But is there something else that you don't have to

0:25:41.281 --> 0:25:42.441
<v Speaker 1>actually do?

0:25:42.521 --> 0:25:42.840
<v Speaker 2>What for?

0:25:43.041 --> 0:25:45.481
<v Speaker 1>But you know what actually makes a person happy to

0:25:45.521 --> 0:25:48.321
<v Speaker 1>be able to do? So find that, do that and

0:25:48.360 --> 0:25:50.400
<v Speaker 1>that will begin to change your life. And yes it is.

0:25:50.481 --> 0:25:52.881
<v Speaker 1>It's little, tiny, winny steps at a time. It's not

0:25:53.201 --> 0:25:56.321
<v Speaker 1>a huge massive change. I see it with an awful

0:25:56.360 --> 0:25:58.760
<v Speaker 1>lot of places. We've done a lot of clinical redesign

0:25:59.241 --> 0:26:02.520
<v Speaker 1>around a range of processes, work processes, so on and

0:26:02.561 --> 0:26:06.880
<v Speaker 1>so forth. And whilst the outcome can be monumental, the

0:26:06.921 --> 0:26:10.041
<v Speaker 1>actual steps to get to there are super tiny. Do

0:26:10.120 --> 0:26:12.961
<v Speaker 1>people know what their job is? Do people know how

0:26:12.961 --> 0:26:15.400
<v Speaker 1>to do that job? Do they have the knowledge and

0:26:15.441 --> 0:26:17.761
<v Speaker 1>skills to be able to do that job? And how

0:26:17.801 --> 0:26:20.440
<v Speaker 1>can we help for them to do that better? And

0:26:20.521 --> 0:26:22.880
<v Speaker 1>do they know what the outcome that we are expecting is?

0:26:23.321 --> 0:26:24.880
<v Speaker 1>And once you get down and cut down to all

0:26:24.921 --> 0:26:26.440
<v Speaker 1>those sort of things. All of a sudden you can

0:26:26.481 --> 0:26:29.160
<v Speaker 1>find out, Oh my gracious me, these people really are

0:26:29.241 --> 0:26:32.961
<v Speaker 1>unaware about what happens next. So by them doing this

0:26:33.080 --> 0:26:35.360
<v Speaker 1>activity here effect somewhere else.

0:26:35.921 --> 0:26:38.640
<v Speaker 2>Now, I know you're super busy and clearly you're going

0:26:38.721 --> 0:26:40.440
<v Speaker 2>to have to come back on. I just want to

0:26:40.481 --> 0:26:43.601
<v Speaker 2>say thank you so much for supporting me in this

0:26:43.721 --> 0:26:45.360
<v Speaker 2>and the fact that you know that we need to

0:26:45.400 --> 0:26:47.480
<v Speaker 2>be a little bit tender with each other, and we

0:26:47.521 --> 0:26:50.080
<v Speaker 2>need to be tender to nurses and we need to

0:26:50.080 --> 0:26:52.640
<v Speaker 2>look after ourselves a bit better and the profession. And

0:26:52.681 --> 0:26:55.401
<v Speaker 2>I cannot thank you enough for coming on today.

0:26:55.640 --> 0:26:58.520
<v Speaker 1>Look, I really do appreciate the opportunity to come and

0:26:58.521 --> 0:27:00.041
<v Speaker 1>have a chat about this. Is this one of my

0:27:00.080 --> 0:27:02.400
<v Speaker 1>true passions and one of the things I wanted to

0:27:02.481 --> 0:27:05.160
<v Speaker 1>leave everyone with, apart from what I've said or bad,

0:27:05.640 --> 0:27:07.761
<v Speaker 1>is that, what do you want your legacy to be

0:27:08.360 --> 0:27:10.600
<v Speaker 1>when you're no longer that nurse at the bedside or

0:27:10.640 --> 0:27:13.441
<v Speaker 1>the nurse somewhere else? What do you want your legacy

0:27:13.481 --> 0:27:16.400
<v Speaker 1>to be? I want mine to have people who are

0:27:16.481 --> 0:27:18.880
<v Speaker 1>able to look after me and my family and my

0:27:19.041 --> 0:27:21.720
<v Speaker 1>colleagues and everybody else. To be the best person, the

0:27:21.761 --> 0:27:24.561
<v Speaker 1>best nurse they possibly can be, and that's going to

0:27:24.600 --> 0:27:26.080
<v Speaker 1>be what I'm going to do till the day I

0:27:26.120 --> 0:27:26.321
<v Speaker 1>think that.

0:27:27.880 --> 0:27:29.520
<v Speaker 2>You know, it'd be great if all of us had

0:27:29.561 --> 0:27:32.041
<v Speaker 2>that same aspiration. It's a pretty cool profession.