1 00:00:04,400 --> 00:00:11,160 Speaker 1: Okay, okay, we're on the air. Air Brittany and Xander 2 00:00:11,240 --> 00:00:16,959 Speaker 1: come to you live from the Big Business Newsroom. Welcome 3 00:00:17,000 --> 00:00:18,120 Speaker 1: to Big Business. 4 00:00:19,440 --> 00:00:21,160 Speaker 2: Well, I feel like you just kicked off the episode 5 00:00:21,160 --> 00:00:23,920 Speaker 2: for us, then, yeah, we're keeping this in. Welcome back 6 00:00:23,960 --> 00:00:28,040 Speaker 2: to another bonus episode of Big Business Today. I'm joined 7 00:00:28,280 --> 00:00:33,040 Speaker 2: by producer Xander. Hello, and we're doing another Q and A. 8 00:00:33,760 --> 00:00:37,360 Speaker 2: We've been compiling questions that everyone has been sending to 9 00:00:37,400 --> 00:00:39,600 Speaker 2: my Big Business Instagram account. If you ever want to 10 00:00:39,600 --> 00:00:42,080 Speaker 2: get in contact with me, that is a great account 11 00:00:42,120 --> 00:00:44,080 Speaker 2: to contact me on because it only has like six 12 00:00:44,159 --> 00:00:47,200 Speaker 2: thousand almost followers and we check all of them, whereas 13 00:00:47,200 --> 00:00:48,880 Speaker 2: on my main account the dms can get a little 14 00:00:48,880 --> 00:00:51,320 Speaker 2: flooded sometimes. So if you ever have a question or 15 00:00:51,360 --> 00:00:53,519 Speaker 2: a topic you'd love me to talk about, shoot it 16 00:00:53,560 --> 00:00:56,160 Speaker 2: to me on that account, because we've been writing this down. 17 00:00:56,160 --> 00:00:59,600 Speaker 1: And if you got a contact me, I am single, sod. 18 00:01:00,520 --> 00:01:02,720 Speaker 2: Yeah. If you want to slide into Xander's dms, just 19 00:01:02,720 --> 00:01:05,520 Speaker 2: search Xander in my following list and you'll find him. 20 00:01:05,800 --> 00:01:09,920 Speaker 2: You can't follow, yeah, So Xander is just going to 21 00:01:09,920 --> 00:01:12,960 Speaker 2: shoot some of your questions at me and we're going 22 00:01:13,000 --> 00:01:15,080 Speaker 2: to well, I'm going to answer them and you can 23 00:01:15,120 --> 00:01:17,160 Speaker 2: have some banter as well because it's fun. 24 00:01:17,720 --> 00:01:21,160 Speaker 1: First question for today's Bonus episode, how do you manage 25 00:01:21,200 --> 00:01:24,720 Speaker 1: staff that you think are underperforming? If you mention me, 26 00:01:24,959 --> 00:01:25,680 Speaker 1: I'm out. 27 00:01:26,959 --> 00:01:29,080 Speaker 2: I don't manage you technically, yeah. 28 00:01:28,920 --> 00:01:30,600 Speaker 1: Technically I'm an employee, yeah. 29 00:01:30,720 --> 00:01:34,200 Speaker 2: My boss. Really great question, and this is something that 30 00:01:34,440 --> 00:01:36,600 Speaker 2: no matter who you are, every business owner is going 31 00:01:36,640 --> 00:01:38,320 Speaker 2: to run into this at some point, and the more 32 00:01:38,360 --> 00:01:40,479 Speaker 2: employees that you get, the more you're going to run 33 00:01:40,480 --> 00:01:44,080 Speaker 2: into this is staff that you think may be underperforming. 34 00:01:44,600 --> 00:01:47,880 Speaker 2: So how do you manage that you have open conversations 35 00:01:48,080 --> 00:01:51,320 Speaker 2: with them. Now, for us in particular, I'm not going 36 00:01:51,360 --> 00:01:54,320 Speaker 2: out and directly having these conversations with our staff because 37 00:01:54,360 --> 00:01:57,440 Speaker 2: I'm the CEO of the company. But instead we will 38 00:01:57,440 --> 00:01:59,800 Speaker 2: get their manager to chat with them. It will kind 39 00:01:59,800 --> 00:02:01,560 Speaker 2: of make its way back to me if it needs to. 40 00:02:02,040 --> 00:02:03,880 Speaker 2: But if you do have a staff member where you 41 00:02:03,920 --> 00:02:06,800 Speaker 2: think they're falling a little bit behind, or they're not 42 00:02:06,960 --> 00:02:09,840 Speaker 2: performing all of their tasks like they should, it's really 43 00:02:09,880 --> 00:02:11,560 Speaker 2: as easy. And I know I say this all the time, 44 00:02:11,600 --> 00:02:14,200 Speaker 2: but have a hard conversation to have an easy life. 45 00:02:14,480 --> 00:02:17,480 Speaker 2: If you have easy conversations aka none, you're going to 46 00:02:17,520 --> 00:02:21,000 Speaker 2: have a hard life. We are all about open communication 47 00:02:21,160 --> 00:02:25,000 Speaker 2: at FATE. We're really transparent with our employees and we 48 00:02:25,160 --> 00:02:27,680 Speaker 2: speak to them like they are humans, because that's what 49 00:02:27,760 --> 00:02:29,720 Speaker 2: employees are. A lot of business owners, I think, get 50 00:02:29,720 --> 00:02:31,720 Speaker 2: that wrong and just see them as just employees and 51 00:02:31,919 --> 00:02:34,760 Speaker 2: you know everyone's replaceable, blah blah blah. But just treat 52 00:02:34,800 --> 00:02:37,520 Speaker 2: your staff like humans. Have an adult conversation with them. 53 00:02:37,520 --> 00:02:40,760 Speaker 2: If you notice that they're lacking in a certain area, 54 00:02:40,919 --> 00:02:42,400 Speaker 2: ask them to sit down and have a chat with 55 00:02:42,440 --> 00:02:45,320 Speaker 2: them in a quiet space. Check in with them, say hey, like, 56 00:02:45,400 --> 00:02:47,320 Speaker 2: how are you going? Like I just wanted to bring 57 00:02:47,320 --> 00:02:50,040 Speaker 2: this up with you, to be transparent. I notice that 58 00:02:51,480 --> 00:02:54,320 Speaker 2: your tasks aren't getting completed in the day, Like do 59 00:02:54,360 --> 00:02:55,880 Speaker 2: you have anything that you want to share with me? 60 00:02:56,120 --> 00:02:58,920 Speaker 2: Is there any way that I can help you to 61 00:02:59,600 --> 00:03:02,560 Speaker 2: improve in your role? Like is your workload too much? 62 00:03:02,639 --> 00:03:04,000 Speaker 2: Kind of put it back on them and ask how 63 00:03:04,040 --> 00:03:06,360 Speaker 2: are they going? And just have an open and honest 64 00:03:06,400 --> 00:03:09,720 Speaker 2: conversation with them, because you'll be surprised. As scared as 65 00:03:09,720 --> 00:03:13,639 Speaker 2: business owners are to have tough conversations with staff, you'll 66 00:03:13,639 --> 00:03:16,600 Speaker 2: be surprised at how open to these conversations your employees 67 00:03:16,840 --> 00:03:19,240 Speaker 2: are to having like you think they're going to freak 68 00:03:19,280 --> 00:03:20,880 Speaker 2: out and have a melt down or whatever. But if 69 00:03:20,919 --> 00:03:23,920 Speaker 2: you just come at them on a human level and 70 00:03:23,960 --> 00:03:26,200 Speaker 2: just go, hey, like, this is just something I noticed. 71 00:03:26,400 --> 00:03:29,080 Speaker 2: Can we work on this together to make some improvements, 72 00:03:29,160 --> 00:03:32,280 Speaker 2: You'll be surprised, like how willing they are to get 73 00:03:32,280 --> 00:03:36,200 Speaker 2: on board. Like it's always quite surprising people do take feedback. 74 00:03:36,520 --> 00:03:40,000 Speaker 2: I mean some people don't, but people are generally usually 75 00:03:40,040 --> 00:03:44,320 Speaker 2: open to constructive feedback, and maybe not some Sanders pull 76 00:03:44,320 --> 00:03:46,600 Speaker 2: on a face over there, But it really is just 77 00:03:46,640 --> 00:03:49,040 Speaker 2: as simple as talking to your staff and having a 78 00:03:49,040 --> 00:03:51,560 Speaker 2: conversation with them, like what's the worst it's going to happen? 79 00:03:51,920 --> 00:03:53,760 Speaker 2: From just saying to them, hey, like, let's just have 80 00:03:53,800 --> 00:03:57,560 Speaker 2: a quick little chat. If they're gonna rage and say this, 81 00:03:57,560 --> 00:03:59,320 Speaker 2: that and the other, like I think, are they really 82 00:03:59,320 --> 00:04:01,120 Speaker 2: that good business, then you know. 83 00:04:01,200 --> 00:04:01,760 Speaker 1: Get them out. 84 00:04:03,760 --> 00:04:06,160 Speaker 2: But yeah, it's as easy as just having a single 85 00:04:06,200 --> 00:04:09,560 Speaker 2: conversation and always have those conversations with your staff. Don't 86 00:04:09,600 --> 00:04:12,280 Speaker 2: just have them when things are going wrong, then remember 87 00:04:12,360 --> 00:04:14,119 Speaker 2: to sit down and have catch ups with them when 88 00:04:14,120 --> 00:04:17,680 Speaker 2: things are going great. I think it's important to not 89 00:04:17,839 --> 00:04:20,160 Speaker 2: just have sit downs to talk about negative things, but 90 00:04:20,440 --> 00:04:22,560 Speaker 2: pull your staff aside, like we do one on ones 91 00:04:22,600 --> 00:04:25,520 Speaker 2: every week at our workplace, where our employees with their 92 00:04:25,560 --> 00:04:27,920 Speaker 2: manager will have a weekly one on one. They sit down, 93 00:04:27,920 --> 00:04:29,520 Speaker 2: they talk through their goals of the week. What are 94 00:04:29,520 --> 00:04:32,400 Speaker 2: you working on? They might reflect on the previous week 95 00:04:32,440 --> 00:04:34,680 Speaker 2: and say, hey, you did great. It's so important to 96 00:04:34,720 --> 00:04:37,520 Speaker 2: have like open conversations in business, and that's something that 97 00:04:37,520 --> 00:04:38,880 Speaker 2: we're really big on at FATE. 98 00:04:39,320 --> 00:04:42,719 Speaker 1: Question number two, how do your employees approach you or 99 00:04:42,720 --> 00:04:45,560 Speaker 1: how should they approach you if they have new ideas 100 00:04:45,600 --> 00:04:46,520 Speaker 1: for the business? 101 00:04:47,040 --> 00:04:52,479 Speaker 2: Great? Question depends who it is. But I only speak 102 00:04:52,520 --> 00:04:57,080 Speaker 2: from obviously our business structure, which is quite large. So 103 00:04:57,680 --> 00:05:01,400 Speaker 2: for example, let's say someone working in Hawthorne Store in 104 00:05:01,520 --> 00:05:03,719 Speaker 2: Victoria has an idea that they want to present to me. 105 00:05:03,920 --> 00:05:06,480 Speaker 2: They necessarily they usually wouldn't come straight to me to 106 00:05:06,520 --> 00:05:08,440 Speaker 2: tell me the idea. Instead, they'll go to their manager 107 00:05:08,720 --> 00:05:10,560 Speaker 2: and then the manager can come to us. Kind of thing. 108 00:05:11,120 --> 00:05:14,039 Speaker 2: But sinking back to when we were smaller and I 109 00:05:14,080 --> 00:05:16,200 Speaker 2: was kind of working directly with all of our staff, 110 00:05:16,320 --> 00:05:19,120 Speaker 2: or even now, if I'm in my office and if 111 00:05:19,160 --> 00:05:22,520 Speaker 2: I'm in our office and someone wants to come to 112 00:05:22,560 --> 00:05:24,840 Speaker 2: me with an idea, I mean, it depends what it is. 113 00:05:25,360 --> 00:05:27,520 Speaker 2: If it's just a small little suggestion, they can honestly 114 00:05:27,560 --> 00:05:28,800 Speaker 2: just come up to me and just go, hey, Britt, 115 00:05:28,800 --> 00:05:30,839 Speaker 2: I just had this idea and I just wanted to 116 00:05:31,279 --> 00:05:34,960 Speaker 2: planet on your desk, you know. But then I guess again, 117 00:05:35,000 --> 00:05:38,120 Speaker 2: it depends on the context. If it's something huge, then 118 00:05:38,160 --> 00:05:41,040 Speaker 2: maybe they'll want to put a presentation together, and if 119 00:05:41,080 --> 00:05:42,880 Speaker 2: they want to do like a massive pitch or whatever, 120 00:05:43,640 --> 00:05:46,040 Speaker 2: schedule in some time with your boss and say hey, like, 121 00:05:46,120 --> 00:05:48,240 Speaker 2: I've got this idea that I want to present to you. 122 00:05:48,760 --> 00:05:50,640 Speaker 2: Maybe let them know you've been thinking of this idea 123 00:05:50,720 --> 00:05:53,800 Speaker 2: it's based around this, Like it's based around let's say 124 00:05:53,839 --> 00:05:56,160 Speaker 2: a new social media campaign that I think we should do. 125 00:05:56,720 --> 00:05:58,719 Speaker 2: When do you have some time in the next week. 126 00:05:59,080 --> 00:06:01,039 Speaker 2: I want to sit down and show you a presentation 127 00:06:01,120 --> 00:06:02,040 Speaker 2: for fifteen minutes. 128 00:06:02,400 --> 00:06:05,440 Speaker 1: What's the best idea that you've been presented from an 129 00:06:05,480 --> 00:06:06,760 Speaker 1: employee that you've implemented. 130 00:06:07,520 --> 00:06:09,440 Speaker 2: Shit, that is a good question. 131 00:06:10,080 --> 00:06:13,440 Speaker 1: So many, Oh your favorite? At least that's a. 132 00:06:13,360 --> 00:06:17,040 Speaker 2: Good fucking question. Let me think that's why. The producer, Yeah, 133 00:06:17,440 --> 00:06:20,200 Speaker 2: that's actually a really good question. I Mean, we all 134 00:06:20,240 --> 00:06:23,360 Speaker 2: work so collaboratively at FATE, especially with our social media, 135 00:06:24,000 --> 00:06:26,000 Speaker 2: Like a lot of our ideas that we do have. 136 00:06:26,320 --> 00:06:28,440 Speaker 2: It's kind of all of us bouncing off one another. 137 00:06:28,760 --> 00:06:30,359 Speaker 2: Another thing that we do at FATE is like have 138 00:06:30,400 --> 00:06:33,680 Speaker 2: a lot of meetings with teams that do work together. 139 00:06:33,720 --> 00:06:35,760 Speaker 2: So like we have a weekly marketing meeting where all 140 00:06:35,800 --> 00:06:39,479 Speaker 2: the marketing teams sit together and brainstorm ideas together, which 141 00:06:39,520 --> 00:06:42,640 Speaker 2: is fantastic. Rather than everyone working individually trying to come 142 00:06:42,720 --> 00:06:45,000 Speaker 2: up with things, it's really good to work together. What 143 00:06:45,080 --> 00:06:47,320 Speaker 2: are the best things that have been brought to me? 144 00:06:49,080 --> 00:06:53,040 Speaker 2: I'd say, like small, little mechanical things that make our 145 00:06:53,080 --> 00:06:57,880 Speaker 2: business better, like improving the warehouse operational Ye, little things 146 00:06:57,920 --> 00:07:00,760 Speaker 2: like that that people suggest. That's fantast stick. Same goes 147 00:07:00,760 --> 00:07:05,039 Speaker 2: for our stores, Like our store staff constantly saying, hey, 148 00:07:05,080 --> 00:07:07,040 Speaker 2: like I think we should get this because our customers 149 00:07:07,080 --> 00:07:09,560 Speaker 2: would love this. God, I can't think of like one 150 00:07:09,720 --> 00:07:10,360 Speaker 2: major thing. 151 00:07:11,080 --> 00:07:13,640 Speaker 1: It is the little things that count in business. It's 152 00:07:13,680 --> 00:07:16,920 Speaker 1: sometimes not the major changes or major ideas, it's those things. 153 00:07:17,000 --> 00:07:20,080 Speaker 2: It's little things that make everyone's job easier. Yeah, Like 154 00:07:20,120 --> 00:07:23,520 Speaker 2: I'd say, like another one that our office team put 155 00:07:23,560 --> 00:07:27,840 Speaker 2: together often are just like new procedures and policies, especially 156 00:07:27,840 --> 00:07:30,280 Speaker 2: for like our store staff where we're not working directly 157 00:07:30,320 --> 00:07:34,160 Speaker 2: with them every day. Just checklists and procedures and little 158 00:07:34,200 --> 00:07:37,640 Speaker 2: training nights and stuff that. Like that's all them, you know, 159 00:07:37,840 --> 00:07:39,720 Speaker 2: And we've done so many things like that, and they're 160 00:07:39,760 --> 00:07:42,280 Speaker 2: just those tiny little things, like you said, that make 161 00:07:42,320 --> 00:07:46,080 Speaker 2: our workplace way more better when it comes to functioning. 162 00:07:47,200 --> 00:07:49,640 Speaker 2: There's so many. That's a great question though. You've got 163 00:07:49,680 --> 00:07:50,880 Speaker 2: me thinking now. I want to think of like what's 164 00:07:50,920 --> 00:07:53,880 Speaker 2: the best things someone has ever suggested to me? And 165 00:07:53,920 --> 00:07:57,160 Speaker 2: to all of you out there, by all means, vocalize 166 00:07:57,200 --> 00:08:01,200 Speaker 2: your interests and ideas too. You're employer. I mean, if 167 00:08:01,240 --> 00:08:03,160 Speaker 2: they're an asshole, that might be a bit hard to do, 168 00:08:03,480 --> 00:08:06,080 Speaker 2: but you know, like bring your ideas to the table, 169 00:08:06,160 --> 00:08:08,520 Speaker 2: like we always say to our new staff. You know, 170 00:08:08,640 --> 00:08:11,360 Speaker 2: everyone is equal here and we want to hear your ideas. 171 00:08:11,400 --> 00:08:12,920 Speaker 2: And I think a lot of people can often be 172 00:08:13,000 --> 00:08:17,280 Speaker 2: scared to share their ideas, but we want to hear 173 00:08:17,320 --> 00:08:21,240 Speaker 2: your ideas. Like I've had people pitch roles to me, 174 00:08:22,120 --> 00:08:24,960 Speaker 2: like just say they're employed by me already in one area. 175 00:08:25,040 --> 00:08:27,720 Speaker 2: And I've had people make an entire presentation saying, hey, 176 00:08:27,800 --> 00:08:30,640 Speaker 2: I want to progress in the company and this is 177 00:08:30,680 --> 00:08:33,200 Speaker 2: my role that I want to have a goal to 178 00:08:33,240 --> 00:08:34,240 Speaker 2: do one day in the future. 179 00:08:34,400 --> 00:08:34,839 Speaker 1: That's slow. 180 00:08:35,000 --> 00:08:36,760 Speaker 2: Yeah, And I've had someone go and this is what 181 00:08:36,800 --> 00:08:38,440 Speaker 2: it would look like, and these are the roles that 182 00:08:38,440 --> 00:08:40,240 Speaker 2: I would do, and this is why I think this 183 00:08:40,320 --> 00:08:42,760 Speaker 2: would be good for the business. Like, yeah, I love 184 00:08:42,840 --> 00:08:45,360 Speaker 2: And we made that happen for her. She started yesterday, 185 00:08:45,880 --> 00:08:48,559 Speaker 2: Oh damn, in that new role. She came from the 186 00:08:48,600 --> 00:08:50,079 Speaker 2: warehouse to the office. 187 00:08:50,280 --> 00:08:50,679 Speaker 1: Damn. 188 00:08:51,000 --> 00:08:53,160 Speaker 2: She's been with us for like two and a half years, 189 00:08:53,600 --> 00:08:55,640 Speaker 2: so she's done a full career change, like. 190 00:08:55,640 --> 00:08:57,880 Speaker 1: Taking that initiative and seeing that gap there that she 191 00:08:57,920 --> 00:09:01,520 Speaker 1: could feel, yes, that's a fork, yeah yeah. 192 00:09:01,240 --> 00:09:03,200 Speaker 2: And she and the thing is with that as well. 193 00:09:03,240 --> 00:09:05,520 Speaker 2: The hard thing is it takes time to make that happen. 194 00:09:05,559 --> 00:09:08,480 Speaker 2: So she brought that to us again. She had a presentation, 195 00:09:08,679 --> 00:09:11,000 Speaker 2: she's scheduled in the time. I didn't know what she 196 00:09:11,040 --> 00:09:12,200 Speaker 2: was going to talk to us about. I thought she 197 00:09:12,240 --> 00:09:13,960 Speaker 2: was maybe going to quit. When she's like, can I 198 00:09:13,960 --> 00:09:15,679 Speaker 2: have scheduling a time to talk to you guys, I'm like, no, 199 00:09:15,720 --> 00:09:17,480 Speaker 2: she's going to quit, like she'd been with us for 200 00:09:17,480 --> 00:09:19,000 Speaker 2: two and a half years. No, And then it was 201 00:09:19,040 --> 00:09:20,800 Speaker 2: this whole pitch for her to have a new role. 202 00:09:21,360 --> 00:09:23,640 Speaker 2: And that was at the start of this year, and 203 00:09:23,679 --> 00:09:27,520 Speaker 2: I said, Sam, I love this. And I said to 204 00:09:27,520 --> 00:09:28,920 Speaker 2: her at the start of the year, I can't make 205 00:09:28,960 --> 00:09:31,440 Speaker 2: this happen for you right now because we just didn't 206 00:09:31,760 --> 00:09:34,440 Speaker 2: have that role, like it was a role that hadn't 207 00:09:34,520 --> 00:09:37,760 Speaker 2: existed in fate yet. But I said, give me some time, 208 00:09:37,880 --> 00:09:40,320 Speaker 2: and I'm going to keep this in the front of 209 00:09:40,320 --> 00:09:43,240 Speaker 2: my mind and we'll make this happen. And now it's 210 00:09:43,760 --> 00:09:47,280 Speaker 2: June and she started literally on Monday. It took us, yeah, 211 00:09:47,320 --> 00:09:49,160 Speaker 2: six months to make that happen, and we had to 212 00:09:49,200 --> 00:09:53,160 Speaker 2: do a lot of jigging region structury structuring, because that 213 00:09:53,320 --> 00:09:54,880 Speaker 2: is a whole thing in itself as well, Like you 214 00:09:54,920 --> 00:09:59,240 Speaker 2: can't make stuff happen overnight, especially she was managing our warehouse. Ah, 215 00:09:59,280 --> 00:10:01,480 Speaker 2: so then we've had to like replace her in her 216 00:10:01,600 --> 00:10:04,760 Speaker 2: role and make sure everyone's right there. It takes a 217 00:10:04,760 --> 00:10:06,840 Speaker 2: long time to make something like that happen for someone, 218 00:10:07,640 --> 00:10:10,199 Speaker 2: but I really do love that display of initiative. 219 00:10:10,960 --> 00:10:13,880 Speaker 1: I like this next question because I only recently found 220 00:10:13,920 --> 00:10:15,560 Speaker 1: out that you guys own a coffee shop, and it 221 00:10:15,760 --> 00:10:19,400 Speaker 1: completely blew my mind because like, what else do you not, like, 222 00:10:20,040 --> 00:10:21,040 Speaker 1: do you not own anything? 223 00:10:21,160 --> 00:10:22,880 Speaker 2: Like what I own? Everything? 224 00:10:22,960 --> 00:10:27,839 Speaker 1: Yeah, own me apparently, so are you going to open 225 00:10:27,920 --> 00:10:30,280 Speaker 1: another coffee shop? And if so, like we're going to 226 00:10:30,320 --> 00:10:30,600 Speaker 1: put it. 227 00:10:31,000 --> 00:10:33,719 Speaker 2: Great question. I get asked this a lot and never 228 00:10:33,760 --> 00:10:38,400 Speaker 2: say never. But the answer is no, oh and I'll 229 00:10:38,400 --> 00:10:40,160 Speaker 2: do it. I feel like I'll do another whole bonus 230 00:10:40,200 --> 00:10:43,200 Speaker 2: episode maybe about like owning a coffee shop in general, 231 00:10:43,320 --> 00:10:45,120 Speaker 2: or a main episode. Who knows. I can probably talk 232 00:10:45,160 --> 00:10:47,280 Speaker 2: about it for that long, but the answer for now 233 00:10:47,360 --> 00:10:52,520 Speaker 2: is no. Where we have our coffee shop, it's literally 234 00:10:52,640 --> 00:10:55,920 Speaker 2: joined to our Fate store in Newcastle. They are neighbors. 235 00:10:56,320 --> 00:10:59,320 Speaker 2: It works really well side by side, and before our 236 00:10:59,320 --> 00:11:02,480 Speaker 2: Fate store was in there, it was a creative studio 237 00:11:02,720 --> 00:11:04,920 Speaker 2: like a higher studio that we used all the time 238 00:11:04,920 --> 00:11:06,600 Speaker 2: and we hired it out to people, so we always 239 00:11:06,600 --> 00:11:10,240 Speaker 2: had two businesses next to each other. And then earlier 240 00:11:10,280 --> 00:11:12,440 Speaker 2: this year I think it was earlier this year Fate 241 00:11:12,520 --> 00:11:15,280 Speaker 2: moved next door. So to have those two side by 242 00:11:15,360 --> 00:11:19,040 Speaker 2: side it works, it does well, but we never open 243 00:11:19,120 --> 00:11:21,440 Speaker 2: that coffee shop. It's called Outdo espressof any of you 244 00:11:21,480 --> 00:11:23,400 Speaker 2: that don't know it's in Newcastle, come visit us and 245 00:11:23,400 --> 00:11:26,160 Speaker 2: shop at Fate nextdoor. We never opened that for it 246 00:11:26,240 --> 00:11:29,079 Speaker 2: to become something that we build on and open more 247 00:11:29,120 --> 00:11:31,120 Speaker 2: and more. It was more just this idea that I'd 248 00:11:31,120 --> 00:11:33,320 Speaker 2: always had, like imagine having a coffee shop next to 249 00:11:33,320 --> 00:11:34,120 Speaker 2: one of your businesses. 250 00:11:34,200 --> 00:11:36,120 Speaker 1: Yeah, it's organically kind of happened. 251 00:11:36,360 --> 00:11:38,880 Speaker 2: Yeah, but we never started it to like make millions 252 00:11:38,920 --> 00:11:40,640 Speaker 2: of dollars out of it or anything like that. And 253 00:11:40,720 --> 00:11:43,040 Speaker 2: trust me, there's not much money in a coffee shop. 254 00:11:43,200 --> 00:11:44,800 Speaker 2: You kind of do it more just for the passion 255 00:11:44,840 --> 00:11:47,360 Speaker 2: and like your community. And it's a whole lot of 256 00:11:47,400 --> 00:11:49,400 Speaker 2: work as well when you're dealing with coffee and food, 257 00:11:49,520 --> 00:11:51,440 Speaker 2: and like we have a whole team in there as 258 00:11:51,440 --> 00:11:52,960 Speaker 2: well that we manage. 259 00:11:52,800 --> 00:11:54,560 Speaker 1: What's the best product at the coffee shop? 260 00:11:54,600 --> 00:11:55,359 Speaker 2: Our toasties? 261 00:11:55,720 --> 00:11:57,880 Speaker 1: Oh, what kind was on the toasty? Oh? 262 00:11:57,960 --> 00:11:59,800 Speaker 2: Our best seller is like the chicken pesto, which we've 263 00:11:59,800 --> 00:12:03,560 Speaker 2: had since the beginning. We've got your classic cam and cheese, veggio, 264 00:12:04,120 --> 00:12:06,640 Speaker 2: and then we do specials all the time, like mac 265 00:12:06,679 --> 00:12:09,720 Speaker 2: and cheese, toasty oo Barfalo chicken. We've got happening at 266 00:12:09,720 --> 00:12:12,320 Speaker 2: the moment. We've done a million specials and they're like 267 00:12:12,440 --> 00:12:17,560 Speaker 2: gourmet toasties, like real gourmet. But I always say to aj, 268 00:12:17,800 --> 00:12:20,520 Speaker 2: I love how our coffee shop is next to like 269 00:12:20,559 --> 00:12:23,280 Speaker 2: our Fate store in Newcastle. I absolutely love it. People 270 00:12:23,280 --> 00:12:24,839 Speaker 2: go for a coffee and then for a shop, and 271 00:12:24,880 --> 00:12:27,200 Speaker 2: I'd love to have that at every Fate store. But 272 00:12:27,280 --> 00:12:30,559 Speaker 2: that's just way too hard. That would be a dream. 273 00:12:30,640 --> 00:12:34,760 Speaker 2: But coffee, yeah, seriously, no, but just the one for now. 274 00:12:34,960 --> 00:12:36,760 Speaker 2: No more in the future, even though it would be 275 00:12:36,840 --> 00:12:38,480 Speaker 2: super cool to have a coffee shop next to every 276 00:12:38,520 --> 00:12:41,800 Speaker 2: Fate store for the experience, But just the one for now. 277 00:12:41,840 --> 00:12:44,240 Speaker 2: And I'll talk more about owning a cafe in a 278 00:12:44,280 --> 00:12:46,400 Speaker 2: future episode because that's all the time that we have 279 00:12:46,880 --> 00:12:50,040 Speaker 2: for today's bonus episode of Big Biz. Thanks Sander for 280 00:12:50,080 --> 00:12:50,880 Speaker 2: being on this one. 281 00:12:51,000 --> 00:12:52,400 Speaker 1: Thank you. I'll be back again soon.