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Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business Today.

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Speaker 1: You are listening to one of my bonus episodes. And

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Speaker 1: you know what, I always say that I spilled the

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Speaker 1: tea on this podcast, and that's what I'm doing today.

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Speaker 1: Although it's not really tea, it's.

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Speaker 2: Actually really real. But I've had an absolute week last week.

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Speaker 1: Last week was like a year for me in business,

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Speaker 1: like so many things happened. Well actually even going back

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Speaker 1: to like the week prior, so the week prior we

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Speaker 1: launched Glazy and that was huge, and then the week

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Speaker 1: after that we opened our Paramatta store and within that

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Speaker 1: first week being open, we got broken into. Then we

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Speaker 1: had our Black Friday sale and we had our Christmas party.

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Speaker 1: So all these things happened within the space of two weeks.

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Speaker 1: A lot fucking happened, and a lot happened like just

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Speaker 1: last week. And what was crazy was it happened on well,

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Speaker 1: we got broken into on like the Sunday night, So

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Speaker 1: we opened the store on the Wednesday and got broken

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Speaker 1: into on the Sunday night, So we hadn't even been

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Speaker 1: open for a fucking week and that happened. And by

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Speaker 1: the end of last Monday, I said to aj, it's

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Speaker 1: only fucking Monday, like, and I feel like this has

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Speaker 1: been a week already. Business isn't easy, Like you can't

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Speaker 1: have everything go amazingly every single week of the year.

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Speaker 1: Like shit is gonna come your way and really test you. Uh,

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Speaker 1: and it's something that you simply can't avoid. And I

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Speaker 1: think it's just I don't want to say it's like

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Speaker 1: really good character building to be broken into, but like

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Speaker 1: when shit hits the fan in your business, it's all

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Speaker 1: about like how you respond and react to it and

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Speaker 1: how you move forward. And I think if anyone out

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Speaker 1: there listening is inspired to make a business, or if

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Speaker 1: they've been thinking about it, just like no in your

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Speaker 1: mind that like it's going to test you like nothing else,

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Speaker 1: and you have to be ready to have shit happen,

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Speaker 1: and shit literally hit the fan, and you have to

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Speaker 1: be prepared to move forward after it happens. Us getting

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Speaker 1: broken into like it's a messed up thing and I'm

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Speaker 1: obviously not gonna let it break me, but I could

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Speaker 1: see like a lot of people being in that position

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Speaker 1: and having something like that completely break you in saying

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Speaker 1: that it could have been a million times worse. I'm

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Speaker 1: going to tell you a bit about the break in

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Speaker 1: and how it all happened and everything, Like someone did

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Speaker 1: a post in our Fate Society community group like the

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Speaker 1: day that it happened, because we obviously announced it on

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Speaker 1: social media like first thing in the morning, just to

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Speaker 1: say like we're being broken into unfortunately wear clothes until

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Speaker 1: we can figure this out. And someone said, you know,

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Speaker 1: like oh, like everyone was really lovely, Like people just

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Speaker 1: been like so sorry this happened. Fuck, you haven't even

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Speaker 1: been open for a week. Like people were saying, we

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Speaker 1: write at dawn for Fate, Like it was so nice,

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Speaker 1: like even though it was a shit situation, it reminded

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Speaker 1: me like how wonderful of a community we are surrounded by.

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Speaker 1: And someone said, like, I hope Calma gets those people

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Speaker 1: that did it, And I wrote back to that person,

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Speaker 1: I said, honestly, like, in a way, I feel like

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Speaker 1: I I think the people that did what they did,

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Speaker 1: I think Krma's already got them because they're spending their

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Speaker 1: time at one am on a Sunday slash Monday morning

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Speaker 1: breaking into local businesses, like Carm's already fucking got them,

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Speaker 1: Like they don't need to get be got by Karma

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Speaker 1: because look at what they're doing, Like, why do I

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Speaker 1: almost feel fucking bad?

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Speaker 2: Anyway?

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Speaker 1: This is in our first time getting broken into. This

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Speaker 1: is the second time this year. And I think I've

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Speaker 1: already spoken about this on the pod when our cafe

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Speaker 1: got broken into. Maybe it was on High Scroll as

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Speaker 1: my other podcast that I spoke about it, but yeah,

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Speaker 1: our cafe got broken into again, like breaking the door

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Speaker 1: earlier this year, and again I was like, I feel

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Speaker 1: kind of sorry for the guy because when our cafe

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Speaker 1: got broken into, like he just took the till which

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Speaker 1: might have like one hundred bucks in it or whatever,

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Speaker 1: and he took like a drink out of the fridge.

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Speaker 1: I'm like, just fucking ask me for a drink and

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Speaker 1: I'll bloody give you one, you know, if you're that desperate.

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Speaker 2: But yeah, we absolutely.

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Speaker 1: Weren't being We weren't expecting obviously getting fucking broken into

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Speaker 1: less than a week in opening our store. And I

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Speaker 1: think the thing that I was worried about the most

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Speaker 1: is how this would make our brand new team feel

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Speaker 1: Like we've got eleven new employees in our PARAMOUNTA store

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Speaker 1: and it's their first week of working in this brand

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Speaker 1: new job, in this brand new store, and like my

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Speaker 1: number one concern is how it made them feel, like

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Speaker 1: I don't want my staff to feel unsafe. It just

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Speaker 1: I don't know, it makes you feel kind of sick

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Speaker 1: in that way, and then I worry that, you know,

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Speaker 1: the team feel a little unsettled. And literally every night

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Speaker 1: since then, so today's Monday that I'm recording this, it

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Speaker 1: happened last Monday, so a week ago. Every night since

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Speaker 1: then I wake up like two to three times in

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Speaker 1: the night and I jump on our cameras like every

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Speaker 1: night because I'm just so like scared it's gonna happen again.

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Speaker 1: Not that it will, because like the door is fucking

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Speaker 1: fixed and even more secure, but it's just, I guess

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Speaker 1: given me a little bit of like a worry in

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Speaker 1: that way where I'm waking up two to three times

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Speaker 1: every night, going to the toilet, checking the fucking cameras.

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Speaker 1: I'm like, okay, everything is all good. But yeah, that

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Speaker 1: was my biggest concerned to come out of it was

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Speaker 1: the way that they feel. And someone commented on our

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Speaker 1: posts like when we announced that we were closed, and

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Speaker 1: they were like, I'd love for you to talk about

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Speaker 1: this on Big Business, and I'm like, well, you know

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Speaker 1: what I've actually had that thought too, but let me

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Speaker 1: fucking deal with this store first and then I'll talk

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Speaker 1: about it on the pod. When it comes to the

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Speaker 1: security of your store and your business, that you can

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Speaker 1: do all the right things. Like even for the first

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Speaker 1: whole week of Paramounta being open, we paid a security

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Speaker 1: guard company to come and like be in our store

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Speaker 1: so that we had a security guard there just for

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Speaker 1: safety measures. And it's a brand new store and it's

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Speaker 1: on a busy street where lots of different walks of

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Speaker 1: life walk past. We obviously have our security cameras all

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Speaker 1: throughout the store that are taping twenty four hours a

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Speaker 1: day kind of thing. But like when it comes down

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Speaker 1: to it, when you have a physical shop, doesn't matter

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Speaker 1: what kind of shop it is, if you've got a

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Speaker 1: shop front, if someone wants to smash a business's window,

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Speaker 1: they're gonna smash.

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Speaker 2: A business's window. Like it's just that's the way it is.

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Speaker 1: And like you see all the time, like I'm in

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Speaker 1: heaps of like Newcastle Community Facebook grip and stuff, and

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Speaker 1: you see all the time like business is being smashed

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Speaker 1: into and stuff being stolen, and it's just like really disappointing.

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Speaker 1: At the end of the day, So it definitely like

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Speaker 1: threw us all at the start of next week and

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Speaker 1: I was coming down to Sydney anyway to do my

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Speaker 1: podcasts like I do every Monday, and then I'm messaging

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Speaker 1: the NOV team like I can't come to Nova. I've

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Speaker 1: got to go to Paramatter and sort this shit out.

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Speaker 1: But we sawt it it all. The door was fixed,

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Speaker 1: and the good thing is like they could have done

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Speaker 1: a lot worse damage, Like they could have actually damaged

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Speaker 1: the whole fit out, which costs so much money. So

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Speaker 1: they didn't damage any of our fit out, thank goodness,

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Speaker 1: because then that would have resulted in us having to

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Speaker 1: actually be shut for a long time until it got fixed.

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Speaker 1: So I'm so glad, Like we've got all those beautiful

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Speaker 1: curtains like in the entryway and the change rooms, like

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Speaker 1: I'm so glad no one like swung on them and

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Speaker 1: ripped them down because they're like custom made. So what

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Speaker 1: they ended up getting away with was thirty something pieces

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Speaker 1: of clothing.

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Speaker 2: Going is that all?

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Speaker 1: Well, they were only in there for four minutes, so

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Speaker 1: thirty something pieces of clothing, and they had a trolley

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Speaker 1: out the front, so they were just like fucking loading

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Speaker 1: that shit up so we keep our glazies.

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Speaker 2: Like our glazy.

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Speaker 1: Stock isn't on the floor, it's like in draws behind

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Speaker 1: the counter kind of thing. So they went through all

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Speaker 1: the drawers behind the counter and took a heap of

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Speaker 1: like glazy stock, and then we thought they had like

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Speaker 1: ripped out and taken our point of sale. But because

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Speaker 1: it's all like connected, like, they didn't end up getting

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Speaker 1: any pieces of it, which is so good because AJ

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Speaker 1: was like watching it on the camera kind of thing

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Speaker 1: and thought they'd taken the point of sale. So when

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Speaker 1: we announced it we were closed, we were like, our

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Speaker 1: point of sale is gone. Then I had like shop

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Speaker 1: a firing and me going, do you need another point

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Speaker 1: of sale? But by the time I got there, I

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Speaker 1: was like, oh, the pause is still there. It was

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Speaker 1: just kind of all thrown all over the place. They

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Speaker 1: took an iPad and our till. Other than that, like

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Speaker 1: that's pretty much it. And it's like that's still fucked

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Speaker 1: like thirty something pieces of bloody clothing. If all those

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Speaker 1: things are eighty dollars each, like that's still thousands of dollars.

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Speaker 2: But it could have been a whole lot worse.

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Speaker 1: And I'm so thankful that it wasn't, and I'm just

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Speaker 1: thankful that like no one was there and it was

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Speaker 1: in the middle of the night because we called the

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Speaker 1: police and whatever, like we weren't allowed to touch anything,

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Speaker 1: so like going into the store and just seeing everything

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Speaker 1: like everywhere, it's like not a really nice feeling. So

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Speaker 1: we like, you create a police report online these days,

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Speaker 1: So like we called and then they said, like, create

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Speaker 1: a report online and then we'll have people come there today.

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Speaker 1: They didn't actually end up getting there until like maybe

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Speaker 1: one o'clock, so just waiting there all day. Yeah, like

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Speaker 1: come on, because I thought I was gonna be able

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Speaker 1: to be there in the morning and then sort it

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Speaker 1: out and then come to the do the podcast.

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Speaker 2: But I was like, I can't make it to do

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Speaker 2: the podcast.

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Speaker 1: So we had like builders and everything, like the real

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Speaker 1: estate agent come down. We had to get all new

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Speaker 1: keys cut and like changed all the key locks kind

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Speaker 1: of thing. And then the builder came and he was

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Speaker 1: just working on the door. And then the first person

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Speaker 1: to come was for sick, so she came and just like.

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Speaker 2: Put all that.

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Speaker 1: It was actually kind of fascinating really, like all the

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Speaker 1: powder that they brush all over everything, and then all

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Speaker 1: the fingerprints show up, and so there was clear fingerprints

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Speaker 1: like all over the point of sale, even like all

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Speaker 1: over the glass.

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Speaker 2: Door where they like touched it. Yeah it is.

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Speaker 1: And on the footage, the person had a plastic bag

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Speaker 1: on as a dress with their arms.

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Speaker 2: Like poking at just pissing himself.

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Speaker 1: And they had a plastic bag only on one hand though,

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Speaker 1: like and it was a plastic bag just like I

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Speaker 1: don't know, wear some gloves or something.

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Speaker 2: I don't know.

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Speaker 1: Anyway, they left fingerprints all over like a lot of stuff.

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Speaker 1: So the forensic came, did all the dusting, put all

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Speaker 1: the stickers everywhere, and like took all.

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Speaker 2: The photos kind of thing.

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Speaker 1: And then two police officers came in the afternoon, and

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Speaker 1: then I just basically had to screen record like the

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Speaker 1: five minutes that the person was in there, like and

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Speaker 1: I literally air dropped them the videos so casual because

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Speaker 1: they just got their like work eyphones or like you

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Speaker 1: just air drop me that footage.

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Speaker 2: I'm like sure, Like you don't want me to like.

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Speaker 1: Put in a Google drive and sent to an official email,

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Speaker 1: just air dropping it to your phone. So I air

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Speaker 1: dropped all those videos to them and just like walked

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Speaker 1: them through what happened kind of thing, and all the

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Speaker 1: stuff that they stole and pretty much from there, like

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Speaker 1: not much is really gonna happen that this is like

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Speaker 1: I don't know, I think it would depend on the

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Speaker 1: severity of break ins, Like I don't know case to case,

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Speaker 1: but they said essentially what they do is just obviously

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Speaker 1: take the fingerprints away, run it through their system kind

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Speaker 1: of thing.

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Speaker 2: They take the footage, like.

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Speaker 1: You can clearly see who the person was that like

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Speaker 1: did the break in, Like because the camera's really good

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Speaker 1: night vision, they didn't.

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Speaker 2: Cover their face. I know, their face is just in

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Speaker 2: full view.

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Speaker 1: So they basically like take all the footage and stuff

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Speaker 1: and it goes through their whole system. They try and

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Speaker 1: match it like they ask everyone kind of thing. And

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Speaker 1: they kind of just said, like you might hear from us,

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Speaker 1: like you could hear from us in like twelve months

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Speaker 1: kind of thing, like if something pops up and like

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Speaker 1: connects two things together in their system. And that was

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Speaker 1: like pretty much it. Like then we put the shop

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Speaker 1: back together. We could touch everything after the forensic had

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Speaker 1: been so we just put the shop back together. The

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Speaker 1: door got fixed by the end of the day, and

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Speaker 1: then I just was so scared to leave, so I

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Speaker 1: left all the lights on so it was like broad

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Speaker 1: daylight in there overnight and then yeah, I literally drove

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Speaker 1: back home to Newcastle and like it's one of those

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Speaker 1: scenarios where like it's so fucked up and it makes

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Speaker 1: you feel sick that like someone has just come in

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Speaker 1: and ripped through like your business that you've worked so

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Speaker 1: hard on.

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Speaker 2: They don't give a fuck about that.

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Speaker 1: But it's one of those things where like there's actually

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Speaker 1: nothing you can do about it, like it's done. Like

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Speaker 1: when you've been broken into, it's done, Like the same

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Speaker 1: when our cafe got broken into. There's it's out of

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Speaker 1: your control, the breaking has happened, the stuff has been stolen,

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Speaker 1: Like there's nothing you can really do.

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Speaker 2: We probably could go like through our insurance.

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Speaker 1: And stuff like, which I haven't done, you know, because

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Speaker 1: I'm like, oh, we've got a fucking going on, like

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Speaker 1: take the bloody thirty buttery teas.

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Speaker 2: I don't know, Like it's just one of those things.

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Speaker 1: It's not a nice feeling, and it's one of those

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Speaker 1: things that you obviously never want to fucking experience. But

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Speaker 1: I guess I'm always talking about like risk in business

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Speaker 1: and like being in business is a risk every single day,

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Speaker 1: and I guess this is a risk that I choose

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Speaker 1: to take when we open physical stores. Like it's one

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Speaker 1: thing to have an online business and you've got your warehouse, Like,

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Speaker 1: sure people can break into a warehouse as well, but

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Speaker 1: if you're opening up shops where people are looking at

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Speaker 1: them and you know they can see the stock through

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Speaker 1: the window, it doesn't matter what business it is. Like,

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Speaker 1: that's a risk that you take when you open a store,

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Speaker 1: is that maybe one day someone's going to break into it.

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Speaker 1: And in terms of my advice for people, like obviously

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Speaker 1: make sure that your business is fully fucking locked and

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Speaker 1: like that the door can't be broken into. This whole

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Speaker 1: thing kind of falls back on the person that installs

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Speaker 1: the door in the first place, not that the landlord

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Speaker 1: and real estate agent would want to take blame for that,

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Speaker 1: and there was a bit of that on the day,

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Speaker 1: but just ensure that, like everything is locked and safe.

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Speaker 1: It's really hard, like especially with our store, like our

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Speaker 1: clothes are just out in the open. It's not like

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Speaker 1: at the end of the day we can lock all

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Speaker 1: of our clothes the way out the back, you know.

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Speaker 1: So that's just one of those things where people are

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Speaker 1: walking past and looking through the window, they're going to

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Speaker 1: see that our stock is there. But definitely keep all

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Speaker 1: of your valuables like in a safe out the back,

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Speaker 1: Like we have safes out the back of every single

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Speaker 1: one of our stores, like big heavy things that no

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Speaker 1: one can bloody lift and they're locked.

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Speaker 2: But you know, I guess us being.

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Speaker 1: Really relaxed with all of our other stores, Like the

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Speaker 1: iPad was at the counter, you know, just little things

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Speaker 1: like that.

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Speaker 2: So now it's been.

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Speaker 1: A good reminder, like we've done a massive send out

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Speaker 1: to all of our stores, like you need to put

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Speaker 1: the iPad in the bloody safe every single day. But

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Speaker 1: other than that, like have good cameras. I know I've

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Speaker 1: spoken about security cameras before. I don't know if I've

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Speaker 1: spoken about them on here, but just like paying that

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Speaker 1: money to have good security cameras. If you ever, like

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Speaker 1: are in a situation where you need that footage, it's

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Speaker 1: going to help you a lot.

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Speaker 2: And yeah, like do everything that you can.

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Speaker 1: But like I said at the start of this episode,

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Speaker 1: like if you've got a physical store, whatever it's cafe,

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Speaker 1: a restaurant, a shop, whatever it is, and if people

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Speaker 1: can see it from outside, like it's we're never going

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Speaker 1: to be able to stop them from smashing in a

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Speaker 1: window or you know, breaking and entering, but you can definitely.

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Speaker 2: Do little things to make your business more safe.

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Speaker 1: So I guess I can add this to the bucket

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Speaker 1: list of things that I've experienced in my business, getting

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Speaker 1: broken into not even a week into a store opening.

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Speaker 1: And I had so many people commenting and saying, I

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Speaker 1: hope this hasn't put a bad taste in your mouth

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Speaker 1: about Western Sydney. I'm like not at all, Like this

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Speaker 1: shit could happen no matter where you are. Our Cafe

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Speaker 1: Newcastle's being broken into, like it doesn't matter geographically, Like

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Speaker 1: people do bad stuff all the time, and it sucks

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Speaker 1: that it happened. I feel really terrible for the team

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Speaker 1: that they may have felt like invaded in a way.

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Speaker 2: But it's all about how you like.

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Speaker 1: Pick yourself up and move forward, and it's all about

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Speaker 1: how you display yourself to your team as well. So

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Speaker 1: I made sure when I went in there on the

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Speaker 1: Monday that I wasn't like freaking out and screaming and

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Speaker 1: running around, like you know, remain cool, calm and collected

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Speaker 1: and do all the things that you need to do

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Speaker 1: to keep the thing moving forward. So that's a little

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Speaker 1: update on my paramatter break in and touch wood that

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Speaker 1: I never have to experience it again because it's just

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Speaker 1: not a nice feeling. And thank you so much to

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Speaker 1: everyone that sent lovely comments our way. And the good

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Speaker 1: thing is we were open the next day, so it's

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Speaker 1: back to business as usual,