1 00:00:04,120 --> 00:00:06,960 Speaker 1: Hi, I'm Britney Saunders, and welcome to Big Business, the 2 00:00:06,960 --> 00:00:09,799 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,800 --> 00:00:12,879 Speaker 1: recording on a wobbicol land Now. I somehow managed to 4 00:00:12,880 --> 00:00:15,720 Speaker 1: build an empire from the garage underneath my house, and 5 00:00:15,760 --> 00:00:18,040 Speaker 1: I'm here to share it all with you, from the wins, 6 00:00:18,360 --> 00:00:22,560 Speaker 1: the mistakes, the challenging times and the funny moments in between. So, 7 00:00:22,640 --> 00:00:25,239 Speaker 1: whether you're in business already, perhaps you're not in the 8 00:00:25,280 --> 00:00:27,440 Speaker 1: game at all, Maybe you're just looking for some inspo, 9 00:00:27,680 --> 00:00:29,880 Speaker 1: or you simply just want to hear the tea, this 10 00:00:29,960 --> 00:00:34,400 Speaker 1: is the podcast for you. Why Hello, everybody. Fate is 11 00:00:34,479 --> 00:00:38,280 Speaker 1: eight and I did a bonus episode a couple of 12 00:00:38,320 --> 00:00:44,880 Speaker 1: weeks back now because it's our eighth birthday month in September, 13 00:00:45,440 --> 00:00:47,800 Speaker 1: and I was talking about how I need to do 14 00:00:48,040 --> 00:00:52,040 Speaker 1: a full episode, kind of breaking down how I'm feeling 15 00:00:52,440 --> 00:00:56,880 Speaker 1: about Fate turning eight, eight years in business, and also 16 00:00:57,000 --> 00:00:59,200 Speaker 1: I thought it would be the perfect opportunity for me 17 00:00:59,280 --> 00:01:03,360 Speaker 1: to do my eight biggest lessons that I have learnt 18 00:01:03,960 --> 00:01:07,840 Speaker 1: since starting Fate. Now. I don't want to repeat myself 19 00:01:07,880 --> 00:01:11,800 Speaker 1: too much because that annoys me. But in the bonus episode, 20 00:01:12,240 --> 00:01:16,559 Speaker 1: I was talking about just you know, reflecting on how 21 00:01:16,640 --> 00:01:20,520 Speaker 1: actually crazy it is to have been in business for 22 00:01:20,640 --> 00:01:24,200 Speaker 1: eight whole years, So before jumping into my eight lessons, 23 00:01:24,240 --> 00:01:26,640 Speaker 1: which I have written down, which was actually harder than 24 00:01:26,680 --> 00:01:30,039 Speaker 1: I thought to write down because for any of you 25 00:01:30,080 --> 00:01:32,080 Speaker 1: in business, you would know that, like you're just learning 26 00:01:32,160 --> 00:01:34,959 Speaker 1: lessons every single day, So for me to actually pick 27 00:01:35,040 --> 00:01:37,960 Speaker 1: eight was kind of tricky, but I've got them. I 28 00:01:37,959 --> 00:01:40,520 Speaker 1: thought I would just reflect a little more on turning eight. 29 00:01:41,280 --> 00:01:44,560 Speaker 1: The last eight years have been the best years of 30 00:01:44,600 --> 00:01:47,280 Speaker 1: my whole life. I know that a lot of people 31 00:01:47,280 --> 00:01:49,480 Speaker 1: feel like maybe their teenage years were the best years 32 00:01:49,480 --> 00:01:51,840 Speaker 1: of their life, or when you're like eighteen in carefreeze 33 00:01:51,840 --> 00:01:54,640 Speaker 1: and to shaking his head at me, But the last 34 00:01:54,640 --> 00:01:57,760 Speaker 1: eight years of my life have definitely been the best, 35 00:01:58,200 --> 00:02:00,720 Speaker 1: and I don't think they would have been the best 36 00:02:00,760 --> 00:02:03,360 Speaker 1: years of my life if it wasn't for Fate, which 37 00:02:03,400 --> 00:02:07,240 Speaker 1: is so cool. Like my business has honestly and obviously 38 00:02:07,360 --> 00:02:10,360 Speaker 1: changed my whole life, and I feel like it's given 39 00:02:10,440 --> 00:02:12,959 Speaker 1: me so many opportunities, which is a weird thing to say, 40 00:02:12,960 --> 00:02:16,720 Speaker 1: because I started Fate, so really I've given myself opportunities. 41 00:02:16,760 --> 00:02:19,480 Speaker 1: But I just think everything that I've done over the 42 00:02:19,560 --> 00:02:22,080 Speaker 1: last eight years is all because of Fate, and Fate 43 00:02:22,120 --> 00:02:26,000 Speaker 1: has created so many opportunities for all of the amazing 44 00:02:26,040 --> 00:02:28,600 Speaker 1: people that we have working at Fate. We just did 45 00:02:28,639 --> 00:02:30,960 Speaker 1: a video the other day April and I where we 46 00:02:31,040 --> 00:02:33,560 Speaker 1: talked about like her career journey at Fate, and I've 47 00:02:33,600 --> 00:02:36,240 Speaker 1: just been reflecting on that and like all of our 48 00:02:36,280 --> 00:02:39,440 Speaker 1: team members who have been with us for many, many years, 49 00:02:39,480 --> 00:02:42,480 Speaker 1: and they've evolved and grown with us as a company, 50 00:02:43,080 --> 00:02:45,720 Speaker 1: and I just think it's so cool. And I also 51 00:02:47,080 --> 00:02:51,920 Speaker 1: can't believe that Fate is turning eight because it just 52 00:02:51,919 --> 00:02:55,079 Speaker 1: feels like yesterday that it was new and time is 53 00:02:55,240 --> 00:02:58,920 Speaker 1: absolutely flying and I want it to slow down. But 54 00:02:59,080 --> 00:03:01,840 Speaker 1: also I'm just so so proud of us for getting 55 00:03:01,840 --> 00:03:04,800 Speaker 1: to eight years when I started Fate. And I know 56 00:03:04,880 --> 00:03:06,480 Speaker 1: I always say this, but when I was in the 57 00:03:06,480 --> 00:03:10,120 Speaker 1: garage at home, I never saw past that point. I 58 00:03:10,280 --> 00:03:13,240 Speaker 1: didn't think one day this is going to turn into 59 00:03:13,280 --> 00:03:16,760 Speaker 1: something massive. I knew it was something, And as those 60 00:03:16,800 --> 00:03:20,000 Speaker 1: first couple of years rolled by, I knew I was 61 00:03:20,080 --> 00:03:24,280 Speaker 1: onto something. You know, when you know, you know, like 62 00:03:24,400 --> 00:03:26,640 Speaker 1: I just had this feeling and I actually had this 63 00:03:26,720 --> 00:03:28,560 Speaker 1: memory pop up the other day, which I shared on 64 00:03:28,600 --> 00:03:31,520 Speaker 1: my Instagram story and I took a photo of like 65 00:03:31,600 --> 00:03:35,800 Speaker 1: our second commercial lease building when we had like our 66 00:03:35,880 --> 00:03:37,800 Speaker 1: new he saw at the bottom and our office at 67 00:03:37,840 --> 00:03:40,320 Speaker 1: the top and our warehouse attached to the side. And 68 00:03:40,400 --> 00:03:43,200 Speaker 1: I posted this photo of it to Facebook and this 69 00:03:43,360 --> 00:03:46,839 Speaker 1: was five years ago, this memory, and I wrote as 70 00:03:46,840 --> 00:03:49,880 Speaker 1: the caption, what a crazy feeling it is to think 71 00:03:49,920 --> 00:03:53,680 Speaker 1: that this is only just the beginning. And even like then, 72 00:03:53,840 --> 00:03:56,080 Speaker 1: like it was probably yeah, five years ago now that 73 00:03:56,240 --> 00:03:59,280 Speaker 1: I knew I was onto something. We just had our 74 00:03:59,280 --> 00:04:01,480 Speaker 1: one little shop that was open a few days a week, 75 00:04:02,280 --> 00:04:06,920 Speaker 1: and yeah, it's just absolutely insane to be celebrating eight years. 76 00:04:07,000 --> 00:04:09,120 Speaker 1: A lot of businesses don't make it to eight years, 77 00:04:09,720 --> 00:04:12,880 Speaker 1: and I'm very grateful that we have. And it's crazy 78 00:04:12,880 --> 00:04:17,359 Speaker 1: that we're so close to ten years. What am I 79 00:04:17,440 --> 00:04:19,719 Speaker 1: gonna do for our tenth birthday? I'm going to have 80 00:04:19,720 --> 00:04:24,120 Speaker 1: to do something absolutely epic for that. I've grown a 81 00:04:24,120 --> 00:04:27,320 Speaker 1: lot in the eight years. I've learned more about myself 82 00:04:27,360 --> 00:04:30,799 Speaker 1: than I think I would have had I not started Fate. 83 00:04:31,640 --> 00:04:33,559 Speaker 1: One of the biggest things to come out of owning 84 00:04:33,600 --> 00:04:36,520 Speaker 1: a business for this long is like the personal growth 85 00:04:36,560 --> 00:04:39,520 Speaker 1: that you've had that you get from that business will 86 00:04:39,560 --> 00:04:42,040 Speaker 1: make you look at yourself in ways that you probably 87 00:04:42,080 --> 00:04:45,360 Speaker 1: never would and make you question yourself and also reflect 88 00:04:45,440 --> 00:04:48,039 Speaker 1: on how much you've grown. And it's just been an 89 00:04:48,120 --> 00:04:51,720 Speaker 1: absolute amazing journey. I feel so lucky to wake up 90 00:04:51,760 --> 00:04:54,960 Speaker 1: every day and genuinely love what I do, even through 91 00:04:55,080 --> 00:04:59,480 Speaker 1: the most stressful times, like I still love every moment 92 00:04:59,520 --> 00:05:02,919 Speaker 1: of it. I just feel so lucky to have Fate. 93 00:05:03,400 --> 00:05:05,960 Speaker 1: So if you support me or Fate in any way, 94 00:05:06,839 --> 00:05:08,880 Speaker 1: if you shop with us, if you visit our stores, 95 00:05:09,120 --> 00:05:11,359 Speaker 1: or even if you just follow us on socials, or 96 00:05:11,400 --> 00:05:14,120 Speaker 1: you like our videos or you comment when AJ's in 97 00:05:14,160 --> 00:05:17,120 Speaker 1: our content and say how funny is this, I just 98 00:05:17,160 --> 00:05:20,159 Speaker 1: want to say a massive thank you to me. Success 99 00:05:20,200 --> 00:05:23,440 Speaker 1: is waking up every day and genuinely loving going to work. 100 00:05:23,480 --> 00:05:26,720 Speaker 1: And I feel so lucky that eight years in I 101 00:05:26,800 --> 00:05:29,360 Speaker 1: still feel that way. To me, I have made it 102 00:05:29,400 --> 00:05:32,359 Speaker 1: because I have that feeling. So yeah, that's my little 103 00:05:32,480 --> 00:05:35,680 Speaker 1: sentimental note that I wanted to start out with. But 104 00:05:35,760 --> 00:05:38,719 Speaker 1: let's get onto my eight biggest lessons that I've learnt 105 00:05:39,360 --> 00:05:43,000 Speaker 1: in eight years of Fate. Okay, so lesson number one 106 00:05:43,839 --> 00:05:46,479 Speaker 1: and this is I think I don't want to say 107 00:05:46,480 --> 00:05:49,039 Speaker 1: it's the biggest lesson that I've learned from business, but 108 00:05:49,279 --> 00:05:51,640 Speaker 1: it is up there. Like I do think this is 109 00:05:51,680 --> 00:05:54,560 Speaker 1: the biggest one, and I'll elaborate on each one, but 110 00:05:54,680 --> 00:05:58,480 Speaker 1: lesser number one and probably the most important one is 111 00:05:58,760 --> 00:06:02,680 Speaker 1: the importance of having the right people in the right roles. 112 00:06:03,240 --> 00:06:08,599 Speaker 1: And this is a theme that I continuously talk about 113 00:06:08,600 --> 00:06:11,800 Speaker 1: here on the podcast when we have guests on. It's 114 00:06:12,000 --> 00:06:14,279 Speaker 1: a theme that I'm noticing a lot of guests will 115 00:06:14,279 --> 00:06:17,880 Speaker 1: bring up. I even reflect on just a recent episode 116 00:06:17,920 --> 00:06:21,520 Speaker 1: when we had Janine from boost Juice coming on, and 117 00:06:21,560 --> 00:06:24,720 Speaker 1: she's been in business for you know, twenty five years 118 00:06:24,760 --> 00:06:27,719 Speaker 1: with boost Juice, like one of the most iconic Australian 119 00:06:27,760 --> 00:06:30,880 Speaker 1: businesses and brands, and one of the things that she 120 00:06:31,000 --> 00:06:33,560 Speaker 1: even brought up was saying, you know, for every week 121 00:06:33,600 --> 00:06:35,919 Speaker 1: that you have the wrong person in your business, you 122 00:06:36,000 --> 00:06:39,040 Speaker 1: set yourself back three weeks. I think that's the number 123 00:06:39,080 --> 00:06:42,240 Speaker 1: one lesson. If you're in a business that involves people 124 00:06:42,360 --> 00:06:46,600 Speaker 1: and employees and staff, having the right people in the 125 00:06:46,680 --> 00:06:51,160 Speaker 1: right roles is everything. And I'm learning more about this 126 00:06:51,600 --> 00:06:55,119 Speaker 1: now more than ever before, Like I'm never not learning 127 00:06:55,160 --> 00:06:58,359 Speaker 1: about the importance of this. We've just had a couple 128 00:06:58,360 --> 00:07:01,080 Speaker 1: of new team members join out off just in the 129 00:07:01,160 --> 00:07:05,440 Speaker 1: last couple of months and witnessing new people come in 130 00:07:05,960 --> 00:07:12,880 Speaker 1: with fresh ideas, a lot of experience, and like outsider experience. Again, 131 00:07:13,080 --> 00:07:17,080 Speaker 1: I'm going, holy fuck, like this is everything and it's 132 00:07:17,160 --> 00:07:20,760 Speaker 1: so important to me. And I sound like a broken 133 00:07:20,840 --> 00:07:24,600 Speaker 1: record when I keep saying this, but I cannot stress 134 00:07:24,680 --> 00:07:27,560 Speaker 1: enough having the right people in your business is going 135 00:07:27,600 --> 00:07:32,960 Speaker 1: to make it or break it. And you know, I 136 00:07:33,000 --> 00:07:35,800 Speaker 1: think every business owner is going to go through times 137 00:07:36,080 --> 00:07:39,000 Speaker 1: throughout their career, especially if you're hiring people or having 138 00:07:39,040 --> 00:07:43,000 Speaker 1: a team working with you. You're going to have people come 139 00:07:43,080 --> 00:07:47,320 Speaker 1: into your business that are not the greatest and it's 140 00:07:47,360 --> 00:07:50,000 Speaker 1: going to be so challenging, and I think it's important 141 00:07:50,040 --> 00:07:53,720 Speaker 1: to understand that that's okay. And you can't get your 142 00:07:53,800 --> 00:07:56,360 Speaker 1: hiring right one hundred and ten percent of the time, 143 00:07:56,480 --> 00:07:58,080 Speaker 1: or even one hundred percent of the time, like you're 144 00:07:58,080 --> 00:08:00,760 Speaker 1: going to make mistakes and you're going to hire the 145 00:08:00,800 --> 00:08:04,320 Speaker 1: wrong people. When I say this like that, the people 146 00:08:04,400 --> 00:08:06,600 Speaker 1: can make or break your business. They can also make 147 00:08:06,680 --> 00:08:10,640 Speaker 1: your business and we have some of the greatest people 148 00:08:10,680 --> 00:08:14,920 Speaker 1: working at Fate that make Fate what it is today. 149 00:08:15,040 --> 00:08:17,640 Speaker 1: We also need to focus on that, Like I feel 150 00:08:17,680 --> 00:08:19,640 Speaker 1: like on the pod, it's easy for me to focus 151 00:08:19,680 --> 00:08:21,080 Speaker 1: on the negative and say, if you've got the wrong 152 00:08:21,080 --> 00:08:22,680 Speaker 1: people in your business, that's going to fuck it up. 153 00:08:22,840 --> 00:08:25,240 Speaker 1: But at the same time, having the right people in 154 00:08:25,280 --> 00:08:29,400 Speaker 1: your business is going to do you a world of wonders. 155 00:08:29,520 --> 00:08:33,040 Speaker 1: And we have so many amazing people you know, that 156 00:08:33,320 --> 00:08:35,280 Speaker 1: have been with us for a really long time at Fate. 157 00:08:35,320 --> 00:08:37,720 Speaker 1: We also have people that have just started recently who 158 00:08:37,800 --> 00:08:41,960 Speaker 1: are immediately so valuable to our company. And my advice 159 00:08:42,000 --> 00:08:44,360 Speaker 1: to any business owner out there, whether you're hiring your 160 00:08:44,440 --> 00:08:50,079 Speaker 1: seventieth employee or your first employee, just be so careful 161 00:08:50,080 --> 00:08:53,360 Speaker 1: with it. That is my absolute number one biggest lesson 162 00:08:53,679 --> 00:08:57,720 Speaker 1: over the years that I'm still continuously learning on every 163 00:08:57,760 --> 00:09:00,760 Speaker 1: single day, every single month, every single week, every single year. 164 00:09:01,400 --> 00:09:04,120 Speaker 1: People will make or break your business, and I think 165 00:09:04,200 --> 00:09:07,440 Speaker 1: focusing on having the right people in the right roles 166 00:09:07,960 --> 00:09:11,920 Speaker 1: is going to do you absolute wonders and it should 167 00:09:12,000 --> 00:09:14,600 Speaker 1: always be a top priority for all business owners. It 168 00:09:14,600 --> 00:09:18,760 Speaker 1: doesn't matter if it's one employee or sixty, Okay. Lesson 169 00:09:18,840 --> 00:09:23,320 Speaker 1: number two is the importance of having the willingness to 170 00:09:23,440 --> 00:09:29,280 Speaker 1: learn every skill yourself. There is so many ways that 171 00:09:29,760 --> 00:09:32,679 Speaker 1: you can do business right if you've got a lot 172 00:09:32,720 --> 00:09:37,559 Speaker 1: of money. You can start up a business and hire 173 00:09:37,600 --> 00:09:40,600 Speaker 1: all the people to come in and do the job, 174 00:09:40,840 --> 00:09:43,360 Speaker 1: and that's so fine. That's like like a lot of 175 00:09:43,360 --> 00:09:46,160 Speaker 1: businesses would start that way. But I think there's really 176 00:09:46,160 --> 00:09:49,959 Speaker 1: something special about starting a business from scratch, especially if 177 00:09:50,080 --> 00:09:52,800 Speaker 1: you are like the solo owner and it's just you 178 00:09:52,840 --> 00:09:56,120 Speaker 1: to begin with. I think it's just such a cool 179 00:09:56,160 --> 00:10:00,800 Speaker 1: way to grow a business, you know, organic, if you're 180 00:10:00,880 --> 00:10:05,120 Speaker 1: doing it all yourself. And I think as your business grows, 181 00:10:05,440 --> 00:10:08,880 Speaker 1: I think it's important to keep that willingness to learn. 182 00:10:09,840 --> 00:10:13,559 Speaker 1: It's very easy to just want to palm everything off 183 00:10:14,000 --> 00:10:16,120 Speaker 1: and have other people do it, and I do think 184 00:10:16,160 --> 00:10:19,400 Speaker 1: that plays its part in business. Like yes, there is 185 00:10:19,480 --> 00:10:22,600 Speaker 1: certain things that are just better off left to the professionals. 186 00:10:22,920 --> 00:10:25,400 Speaker 1: If it's a skill that you absolutely can't learn or 187 00:10:25,440 --> 00:10:27,880 Speaker 1: you don't have the time to learn, by all means, 188 00:10:27,920 --> 00:10:30,720 Speaker 1: get the pros in to do those things. But I 189 00:10:30,760 --> 00:10:34,280 Speaker 1: think one of the reasons for my success with Fate 190 00:10:34,559 --> 00:10:37,400 Speaker 1: in these eight years has been my willingness to learn, 191 00:10:37,880 --> 00:10:40,600 Speaker 1: my willingness to get in and get my hands dirty 192 00:10:40,679 --> 00:10:43,839 Speaker 1: and work with my team to get stuff done, and 193 00:10:44,320 --> 00:10:48,080 Speaker 1: just by being a really hands on boss. We've had 194 00:10:48,160 --> 00:10:51,559 Speaker 1: two new team members join Fate in the last couple 195 00:10:51,559 --> 00:10:53,880 Speaker 1: of months, like in our head office, and it's not 196 00:10:53,920 --> 00:10:57,120 Speaker 1: often that we have new people join our office, and 197 00:10:57,200 --> 00:10:59,600 Speaker 1: it's just been really cool, Like I've had little reminders 198 00:10:59,600 --> 00:11:02,320 Speaker 1: off the boat, both of them that have reminded me 199 00:11:02,520 --> 00:11:04,920 Speaker 1: of the type of boss that I am. I often 200 00:11:05,080 --> 00:11:08,120 Speaker 1: doubt myself and think that I'm like not good enough 201 00:11:08,160 --> 00:11:10,560 Speaker 1: of a boss, or I'm not present enough, or that 202 00:11:10,640 --> 00:11:13,680 Speaker 1: I can't give everyone the time of day that I 203 00:11:13,720 --> 00:11:15,880 Speaker 1: wish that I could. But then it's been like really 204 00:11:15,920 --> 00:11:19,320 Speaker 1: eye opening and refreshing to have these two new team 205 00:11:19,360 --> 00:11:22,280 Speaker 1: members join us and have them say, oh my god, 206 00:11:22,320 --> 00:11:25,000 Speaker 1: brit like you can really do everything, and then I've gone, 207 00:11:25,040 --> 00:11:28,400 Speaker 1: holy fuck, like I actually can. And i had one 208 00:11:28,400 --> 00:11:31,400 Speaker 1: of them say like you're so involved, like I'm not 209 00:11:31,520 --> 00:11:33,640 Speaker 1: used to this because maybe you know, the place that 210 00:11:33,640 --> 00:11:35,920 Speaker 1: they worked prior to working with us, like their boss 211 00:11:35,960 --> 00:11:38,240 Speaker 1: was never there or whatever. And it's been like really 212 00:11:38,320 --> 00:11:42,360 Speaker 1: nice because this year has been really challenging for me 213 00:11:42,360 --> 00:11:46,600 Speaker 1: mentally within our business, and I've felt challenged and I've 214 00:11:46,640 --> 00:11:49,840 Speaker 1: felt like i haven't been good enough, and I've doubted 215 00:11:49,840 --> 00:11:52,280 Speaker 1: myself a lot. But then it's just been so refreshing 216 00:11:52,280 --> 00:11:54,880 Speaker 1: to have like new people join and for them to 217 00:11:55,679 --> 00:11:57,880 Speaker 1: just say these little comments to me, and it's made 218 00:11:57,920 --> 00:12:00,440 Speaker 1: me realize, Wait, maybe I am a good boss after all, 219 00:12:00,480 --> 00:12:02,000 Speaker 1: and I do know how to do all the things, 220 00:12:02,000 --> 00:12:04,040 Speaker 1: and I am very helpful and I am very present. 221 00:12:04,520 --> 00:12:06,840 Speaker 1: So shout out to them. They don't know that I'm 222 00:12:06,880 --> 00:12:10,160 Speaker 1: saying this, but it's just been really nice. And so 223 00:12:10,520 --> 00:12:13,839 Speaker 1: I think having that willingness to learn every single thing 224 00:12:13,880 --> 00:12:17,440 Speaker 1: about your business from the beginning is going to pay off. 225 00:12:17,480 --> 00:12:19,320 Speaker 1: And I think you're going to get longevity out of 226 00:12:19,320 --> 00:12:22,360 Speaker 1: your business if you're that invested versus being a business 227 00:12:22,400 --> 00:12:24,320 Speaker 1: owner that's like, eh, I've got no idea how to 228 00:12:24,360 --> 00:12:26,520 Speaker 1: do any of that. You lot just deal with it. 229 00:12:26,600 --> 00:12:35,160 Speaker 1: I think being hands on is an absolute must. Number Three. 230 00:12:35,600 --> 00:12:39,320 Speaker 1: I'm trying not to make this episode really negative, but 231 00:12:39,480 --> 00:12:43,079 Speaker 1: number three, A massive lesson that I've learned and become 232 00:12:43,240 --> 00:12:46,880 Speaker 1: okay with in the a years is that bad things 233 00:12:46,880 --> 00:12:49,080 Speaker 1: are going to happen and you're going to go through 234 00:12:49,120 --> 00:12:53,160 Speaker 1: times that will absolutely test you. I think back to 235 00:12:53,240 --> 00:12:55,840 Speaker 1: when I first started Fate and it was so so 236 00:12:56,120 --> 00:13:00,320 Speaker 1: tiny and I had one or two employees. I remember 237 00:13:00,320 --> 00:13:04,040 Speaker 1: when we first opened our first ever Fate Newcastle store, 238 00:13:04,600 --> 00:13:06,760 Speaker 1: and I was the kind of I was really young, 239 00:13:06,800 --> 00:13:09,160 Speaker 1: you know, I was in my early twenties. I would 240 00:13:09,160 --> 00:13:14,560 Speaker 1: avoid tough conversations and I would avoid conflict because, like, 241 00:13:14,600 --> 00:13:17,160 Speaker 1: who likes conflict at the end of the day. I mean, 242 00:13:17,280 --> 00:13:21,000 Speaker 1: some people probably do, but naturally, you know, we're all 243 00:13:21,000 --> 00:13:24,199 Speaker 1: people pleasers, and when you're a brand new boss, you 244 00:13:24,400 --> 00:13:26,400 Speaker 1: want to be nice to everyone. You don't want to 245 00:13:26,400 --> 00:13:29,440 Speaker 1: be anyone's enemy, you know. And so I remember when 246 00:13:30,040 --> 00:13:31,880 Speaker 1: Fate was really new and we just had a couple 247 00:13:31,960 --> 00:13:34,280 Speaker 1: of casuals working in our Newcastle store that was open 248 00:13:34,360 --> 00:13:37,400 Speaker 1: a few days a week, and I remember like finding 249 00:13:37,440 --> 00:13:41,360 Speaker 1: myself in a scenario where I think our team members 250 00:13:41,360 --> 00:13:45,000 Speaker 1: at the time, they were on their phones a lot 251 00:13:45,240 --> 00:13:48,480 Speaker 1: on the shop floor, like in front of customers, and 252 00:13:48,520 --> 00:13:52,200 Speaker 1: they were like sitting on the counter like just you know, 253 00:13:52,480 --> 00:13:56,520 Speaker 1: far passing around. And I remember avoiding bringing that up 254 00:13:56,559 --> 00:13:59,040 Speaker 1: with them because I was just too scared of having 255 00:13:59,040 --> 00:14:02,880 Speaker 1: a tough conversation. And I also didn't want to, you know, 256 00:14:03,080 --> 00:14:07,120 Speaker 1: create a bad situation in my workplace or deal with conflict. 257 00:14:07,200 --> 00:14:10,320 Speaker 1: Like I would avoid it at all costs. And you know, 258 00:14:10,440 --> 00:14:13,120 Speaker 1: looking back, I wish I was different. Back then, but 259 00:14:13,440 --> 00:14:15,600 Speaker 1: I couldn't have been because you know, I had no 260 00:14:15,720 --> 00:14:20,000 Speaker 1: experience managing people. I didn't want to upset anyone, and 261 00:14:20,080 --> 00:14:21,920 Speaker 1: I had that fear of you know, if I was 262 00:14:21,960 --> 00:14:23,880 Speaker 1: to go to my team members at the time and 263 00:14:23,880 --> 00:14:27,200 Speaker 1: be like, hey, can you please stop being on your 264 00:14:27,240 --> 00:14:29,760 Speaker 1: phone and can you please not sit on the counter, 265 00:14:29,840 --> 00:14:33,480 Speaker 1: then I was worried that, you know, they would not 266 00:14:33,720 --> 00:14:36,560 Speaker 1: like me anymore, and then we'd have, you know, bad 267 00:14:36,720 --> 00:14:40,520 Speaker 1: vibes in the workplace. So I would avoid tough conversations 268 00:14:41,040 --> 00:14:45,480 Speaker 1: and I would avoid you know, conflicts because I wanted 269 00:14:45,480 --> 00:14:48,440 Speaker 1: to make everyone happy, which did me no favors back 270 00:14:48,480 --> 00:14:51,600 Speaker 1: in the day. But I've obviously learned and grown a 271 00:14:51,640 --> 00:14:54,920 Speaker 1: lot since then, and I've really come to learn over 272 00:14:54,960 --> 00:14:57,880 Speaker 1: the years that in business, nothing is ever going to 273 00:14:57,920 --> 00:15:00,320 Speaker 1: be one hundred percent amazing. You're always going to be 274 00:15:00,320 --> 00:15:03,600 Speaker 1: putting out little fires here, there and everywhere, and that 275 00:15:03,640 --> 00:15:06,640 Speaker 1: can be really hard to deal with mentally when you're 276 00:15:06,640 --> 00:15:09,880 Speaker 1: a business owner, because in an ideal world, you know, 277 00:15:10,080 --> 00:15:13,120 Speaker 1: things would always be running one hundred percent smoothly all 278 00:15:13,120 --> 00:15:15,520 Speaker 1: the time. Everyone would be getting along, everyone would be 279 00:15:15,600 --> 00:15:18,440 Speaker 1: enjoying their job, no one would have an issue with anything, 280 00:15:18,720 --> 00:15:20,600 Speaker 1: No one would have an issue with anyone, like, you 281 00:15:20,640 --> 00:15:22,120 Speaker 1: know what I mean, right, Like that would be an 282 00:15:22,200 --> 00:15:26,120 Speaker 1: ideal world. But I think it's really important to just 283 00:15:26,240 --> 00:15:28,960 Speaker 1: be okay with the fact that if you're in business, 284 00:15:29,400 --> 00:15:32,680 Speaker 1: things are going to go wrong and knowing that that's 285 00:15:32,760 --> 00:15:35,360 Speaker 1: always going to happen. I know that sounds so negative, 286 00:15:35,840 --> 00:15:39,120 Speaker 1: but I think it's unrealistic of us to expect that 287 00:15:39,280 --> 00:15:42,040 Speaker 1: if we are going to start a business, everything's going 288 00:15:42,120 --> 00:15:44,600 Speaker 1: to be perfect, everyone's going to be happy, and we're 289 00:15:44,640 --> 00:15:46,960 Speaker 1: all going to be having a merry old time twenty 290 00:15:46,960 --> 00:15:49,560 Speaker 1: four to seven, because that is just literally unrealistic. But 291 00:15:50,200 --> 00:15:53,760 Speaker 1: my younger naive self thought that I could make that 292 00:15:54,560 --> 00:15:58,240 Speaker 1: a reality. So that's my next biggest lesson is being 293 00:15:58,280 --> 00:16:01,040 Speaker 1: okay with the fact that some shit is going to 294 00:16:01,120 --> 00:16:04,000 Speaker 1: hit the fan. Bad stuff is absolutely going to happen. 295 00:16:04,040 --> 00:16:07,680 Speaker 1: That is just a guarantee in business. Nothing's ever going 296 00:16:07,680 --> 00:16:09,680 Speaker 1: to be one hundred percent, but you are always going 297 00:16:09,720 --> 00:16:12,560 Speaker 1: to come out on the other side. And the more 298 00:16:12,600 --> 00:16:16,080 Speaker 1: that you deal with difficult situations in business, I think 299 00:16:16,160 --> 00:16:18,200 Speaker 1: the better that you get at it and the less 300 00:16:18,240 --> 00:16:22,080 Speaker 1: phased you become because you learn to accept Yep, shit 301 00:16:22,200 --> 00:16:26,520 Speaker 1: happens sometimes, and that's just the way it is number four. Oh, 302 00:16:26,560 --> 00:16:29,320 Speaker 1: I've kind of already I've kind of already said this one, 303 00:16:29,400 --> 00:16:31,640 Speaker 1: but I'll talk about it a little bit more. Hard 304 00:16:31,720 --> 00:16:34,680 Speaker 1: conversations are a non negotiable. I've literally covered this in 305 00:16:34,720 --> 00:16:37,280 Speaker 1: the one previously. A quote that you will hear me 306 00:16:37,320 --> 00:16:38,920 Speaker 1: say all the time. I've said it here on the 307 00:16:38,920 --> 00:16:42,520 Speaker 1: pod a lot and on my social media is hard conversations, 308 00:16:42,960 --> 00:16:47,160 Speaker 1: easy life. Easy conversations, hard life. And the next time 309 00:16:47,200 --> 00:16:51,360 Speaker 1: that you are faced with a situation where you don't 310 00:16:51,360 --> 00:16:53,640 Speaker 1: want to have a conversation, none of us do, right, 311 00:16:53,720 --> 00:16:55,560 Speaker 1: None of us want to have a tough conversation or 312 00:16:55,560 --> 00:16:58,040 Speaker 1: an awkward conversation. We would rather just sweep it under 313 00:16:58,040 --> 00:17:00,760 Speaker 1: the raga or ignore it and hope it goes away. 314 00:17:01,680 --> 00:17:04,840 Speaker 1: The next time you have to have a conversation with anyone, 315 00:17:04,920 --> 00:17:08,440 Speaker 1: whether it's your boss, your manager, an employee, your partner, 316 00:17:09,440 --> 00:17:12,040 Speaker 1: I just want you to remember me saying that hard 317 00:17:12,119 --> 00:17:16,480 Speaker 1: conversations easy life. And I've found over the years as 318 00:17:16,480 --> 00:17:20,880 Speaker 1: well that by having difficult conversations, as awkward as they 319 00:17:20,920 --> 00:17:24,160 Speaker 1: can be, no one likes him. Everyone feels a bit uncomfortable. 320 00:17:24,480 --> 00:17:28,040 Speaker 1: You grow so much as a person, I think, and 321 00:17:28,720 --> 00:17:31,399 Speaker 1: you know when it comes to having a difficult conversation, 322 00:17:32,320 --> 00:17:36,280 Speaker 1: if you approach it with kindness and care, it is 323 00:17:36,359 --> 00:17:38,960 Speaker 1: never as bad as you think it is in your head. 324 00:17:39,960 --> 00:17:42,119 Speaker 1: You know, you can really psych yourself up, you know, 325 00:17:42,200 --> 00:17:43,600 Speaker 1: if you have to have a meeting with your team 326 00:17:43,600 --> 00:17:45,959 Speaker 1: member for whatever reason, and you can get all up 327 00:17:45,960 --> 00:17:47,720 Speaker 1: in your head. But then when push comes to shove 328 00:17:47,760 --> 00:17:49,760 Speaker 1: and you're sitting down and having a chat being like, hey, 329 00:17:50,320 --> 00:17:53,600 Speaker 1: this happened, you know, let's chat about it, nine times 330 00:17:53,640 --> 00:17:56,840 Speaker 1: out of ten, it's never as bad as you thought 331 00:17:56,840 --> 00:17:59,760 Speaker 1: it was going to be in your head. And I 332 00:17:59,760 --> 00:18:03,760 Speaker 1: think having an open line of communication in business is 333 00:18:04,440 --> 00:18:09,400 Speaker 1: extremely important, even if that line of communication sometimes involves 334 00:18:09,440 --> 00:18:13,160 Speaker 1: having tough conversations. And at the end of the day, 335 00:18:13,520 --> 00:18:17,520 Speaker 1: as business owners, we have to think of the business, 336 00:18:17,840 --> 00:18:20,720 Speaker 1: you know. And if I could go back and tell 337 00:18:20,760 --> 00:18:23,600 Speaker 1: my younger self any piece of advice, it would just 338 00:18:23,840 --> 00:18:27,639 Speaker 1: be simply that be okay with having tough conversations, and 339 00:18:27,680 --> 00:18:29,440 Speaker 1: the more that you have them, the better that you're 340 00:18:29,480 --> 00:18:31,320 Speaker 1: going to get at them, and the more confident in 341 00:18:31,359 --> 00:18:34,040 Speaker 1: yourself you're going to become. So that's less than number 342 00:18:34,040 --> 00:18:36,560 Speaker 1: four for me, less and number five And I know 343 00:18:36,640 --> 00:18:39,400 Speaker 1: these are all really cliche like these are all cliches 344 00:18:39,480 --> 00:18:41,160 Speaker 1: so far, Like it's stuff that you've heard me talk 345 00:18:41,160 --> 00:18:43,840 Speaker 1: about a billion times. But they're cliches for a reason 346 00:18:43,880 --> 00:18:46,480 Speaker 1: because it's true and it's the way things go. But 347 00:18:46,560 --> 00:18:50,040 Speaker 1: lesser number five for me is being able to pivot 348 00:18:50,320 --> 00:18:54,440 Speaker 1: is everything. You have to be resilient and you have 349 00:18:54,560 --> 00:18:58,280 Speaker 1: to be able to adapt. I know a lot of 350 00:18:58,280 --> 00:19:03,080 Speaker 1: people hate change. I know a lot of people like 351 00:19:03,200 --> 00:19:06,439 Speaker 1: to stick to their usual routine, and I'm all about 352 00:19:06,560 --> 00:19:09,280 Speaker 1: like having a routine and doing things the way that 353 00:19:09,320 --> 00:19:12,760 Speaker 1: you do them. But especially you know, in twenty twenty 354 00:19:12,800 --> 00:19:17,359 Speaker 1: five and beyond, and with how much the world is 355 00:19:17,440 --> 00:19:20,919 Speaker 1: just constantly changing, especially the e comm world and social 356 00:19:20,960 --> 00:19:25,960 Speaker 1: media and technology, being able to pivot is an absolute 357 00:19:26,080 --> 00:19:30,720 Speaker 1: must for business owners when it comes to success. There 358 00:19:30,760 --> 00:19:33,080 Speaker 1: are a lot of old school business owners out there 359 00:19:33,480 --> 00:19:36,440 Speaker 1: who will say, no, this is the way we do things, 360 00:19:36,480 --> 00:19:39,080 Speaker 1: and I'm not doing that stupid new thing, you know, 361 00:19:40,080 --> 00:19:43,200 Speaker 1: And that's fine, But I think being able to pivot 362 00:19:43,320 --> 00:19:46,560 Speaker 1: and change things and move in a different direction, maybe 363 00:19:46,560 --> 00:19:49,920 Speaker 1: to what you had already planned or had in your head, 364 00:19:50,600 --> 00:19:53,560 Speaker 1: is absolutely everything that could be with the way that 365 00:19:53,600 --> 00:19:56,280 Speaker 1: you run something within your business. It could be changing 366 00:19:56,280 --> 00:19:59,880 Speaker 1: the way that you do things within your team internally, 367 00:20:00,680 --> 00:20:04,960 Speaker 1: it could be the way you're literally doing anything. I 368 00:20:04,960 --> 00:20:08,159 Speaker 1: think being able to pivot and change, especially in times 369 00:20:08,200 --> 00:20:11,560 Speaker 1: of high stress or when something is going wrong, is 370 00:20:11,600 --> 00:20:15,240 Speaker 1: going to be your absolute superpower as a business owner. 371 00:20:15,280 --> 00:20:19,560 Speaker 1: I welcome change. I absolutely love it, and I never 372 00:20:19,600 --> 00:20:21,280 Speaker 1: want to be the kind of person that gets so 373 00:20:21,320 --> 00:20:24,639 Speaker 1: stuck in their ways that you can never pivot or change, 374 00:20:24,680 --> 00:20:28,280 Speaker 1: because I think being flexible and being resilient and being 375 00:20:28,280 --> 00:20:32,760 Speaker 1: able to adapt to ever changing systems and environments is 376 00:20:32,960 --> 00:20:41,280 Speaker 1: an absolute must. Point Number seven One of my next 377 00:20:41,280 --> 00:20:44,920 Speaker 1: biggest lessons is that you are never going to be perfect. 378 00:20:45,920 --> 00:20:48,159 Speaker 1: And by you are never going to be perfect, I 379 00:20:48,200 --> 00:20:53,320 Speaker 1: mean me. I have become okay with this over the years. 380 00:20:53,720 --> 00:20:58,639 Speaker 1: Leadership is a journey and you will grow as a 381 00:20:58,720 --> 00:21:02,679 Speaker 1: leader over the years. It's very easy to start a 382 00:21:02,760 --> 00:21:06,440 Speaker 1: business and think that you know everything, and it's very 383 00:21:06,480 --> 00:21:09,520 Speaker 1: easy to build a little team and think that the 384 00:21:09,560 --> 00:21:11,879 Speaker 1: way that you're going to do it is perfect. But 385 00:21:11,920 --> 00:21:14,600 Speaker 1: that is so far from the truth. You're never going 386 00:21:14,680 --> 00:21:17,880 Speaker 1: to be perfect. I'm never going to be perfect, and 387 00:21:18,000 --> 00:21:21,320 Speaker 1: I know that for a fact, and I even say 388 00:21:21,320 --> 00:21:25,440 Speaker 1: that to my staff sometimes, especially our leadership team. If 389 00:21:25,440 --> 00:21:27,720 Speaker 1: we're dealing with something like I like to just say 390 00:21:27,720 --> 00:21:29,000 Speaker 1: every now and then, you know what, at the end 391 00:21:29,000 --> 00:21:31,520 Speaker 1: of the day, I'm literally not perfect. And I think 392 00:21:31,520 --> 00:21:34,640 Speaker 1: it's unrealistic for us to put that kind of pressure 393 00:21:34,680 --> 00:21:37,879 Speaker 1: on ourselves that we have to be a perfect leader. 394 00:21:38,520 --> 00:21:42,840 Speaker 1: It's really difficult to be the perfect leader, the perfect mentor, 395 00:21:42,880 --> 00:21:47,200 Speaker 1: the perfect innovator, the perfect content creator, the perfect boss 396 00:21:47,240 --> 00:21:51,960 Speaker 1: and manager, the perfect negotiator, the perfect product developer. But 397 00:21:52,200 --> 00:21:54,960 Speaker 1: we put a lot of pressure on ourselves as business 398 00:21:54,960 --> 00:21:57,920 Speaker 1: owners to be literally perfect at every single one of 399 00:21:57,960 --> 00:22:00,800 Speaker 1: those things. Also, I've got to be perfect of creating 400 00:22:00,800 --> 00:22:05,960 Speaker 1: content and entertaining my audience. Like it's genuinely so unrealistic 401 00:22:06,400 --> 00:22:08,840 Speaker 1: to think that you're going to be perfect at everything, 402 00:22:09,000 --> 00:22:11,600 Speaker 1: because being an entrepreneur and being a boss are two 403 00:22:11,640 --> 00:22:15,560 Speaker 1: completely different things. We put so much pressure on ourselves 404 00:22:15,600 --> 00:22:18,879 Speaker 1: to be perfect at two things that are completely opposite, 405 00:22:19,119 --> 00:22:21,760 Speaker 1: and I do that still until this very day. I'm 406 00:22:21,760 --> 00:22:23,960 Speaker 1: out here trying to be the best entrepreneur that I 407 00:22:23,960 --> 00:22:26,840 Speaker 1: can be and be innovative and think of my business 408 00:22:26,920 --> 00:22:29,000 Speaker 1: and what can we do next, And then I'm also 409 00:22:29,040 --> 00:22:32,160 Speaker 1: trying to balance being the perfect boss that I can 410 00:22:32,200 --> 00:22:35,639 Speaker 1: cater to every single one of my employees and be 411 00:22:35,720 --> 00:22:37,879 Speaker 1: the best boss for them. And at the end of 412 00:22:37,920 --> 00:22:40,280 Speaker 1: the day, I will absolutely try until the day I 413 00:22:40,320 --> 00:22:42,800 Speaker 1: die to be perfect at those two things. But they 414 00:22:42,840 --> 00:22:46,760 Speaker 1: are two completely different things. And I am just one person. 415 00:22:47,520 --> 00:22:50,720 Speaker 1: I'm just a girl. I always say I'm just a girl, 416 00:22:50,840 --> 00:22:53,120 Speaker 1: and I'm trying to figure this out. But I think 417 00:22:53,119 --> 00:22:56,760 Speaker 1: it's important to just know that and be okay with that. 418 00:22:57,000 --> 00:22:59,320 Speaker 1: And at the end of the day, if you're going 419 00:22:59,320 --> 00:23:00,679 Speaker 1: to bed at night, and I don't know if it 420 00:23:00,720 --> 00:23:02,760 Speaker 1: was Janine that I was also speaking to about this, 421 00:23:03,119 --> 00:23:05,280 Speaker 1: if you're going to bed at night as a boss 422 00:23:05,320 --> 00:23:07,879 Speaker 1: and a business owner and a leader and an innovator, 423 00:23:08,359 --> 00:23:10,840 Speaker 1: and you're going to bed at night and you feel 424 00:23:10,840 --> 00:23:13,679 Speaker 1: like you're trying your best at every single thing that 425 00:23:13,720 --> 00:23:17,520 Speaker 1: you're doing, I think that's enough to be okay with, 426 00:23:17,960 --> 00:23:22,280 Speaker 1: even if others don't agree with that, because at the 427 00:23:22,359 --> 00:23:25,400 Speaker 1: end of the day, we're only human and you will 428 00:23:25,480 --> 00:23:28,600 Speaker 1: learn so much about yourself owning a business and being 429 00:23:28,640 --> 00:23:31,320 Speaker 1: a leader, and you will never stop learning as well. 430 00:23:31,560 --> 00:23:34,879 Speaker 1: I'm learning every day how to become a better boss 431 00:23:35,119 --> 00:23:37,280 Speaker 1: with the way that I communicate with my team, the 432 00:23:37,320 --> 00:23:39,880 Speaker 1: way that I show up how I act in front 433 00:23:39,920 --> 00:23:42,359 Speaker 1: of my staff. We literally just got broken into the 434 00:23:42,400 --> 00:23:46,679 Speaker 1: other week. Our new office got broken into, and I 435 00:23:46,760 --> 00:23:49,040 Speaker 1: walked into it. There was two of us there in 436 00:23:49,080 --> 00:23:54,000 Speaker 1: the morning. It was myself and our people and culture coordinator, 437 00:23:55,160 --> 00:23:59,240 Speaker 1: and we noticed all the cupboards were open, and I'm like, okay, 438 00:23:59,280 --> 00:24:01,040 Speaker 1: we've been broken in to no one else is in 439 00:24:01,040 --> 00:24:05,439 Speaker 1: the office yet, and I knew in my mind everyone 440 00:24:05,520 --> 00:24:07,800 Speaker 1: is going to arrive at work soon, and like when 441 00:24:07,800 --> 00:24:10,200 Speaker 1: you get broken into, it feels like a massive invasion 442 00:24:10,200 --> 00:24:12,480 Speaker 1: of privacy, Like it's a really yucky feeling for anyone 443 00:24:12,480 --> 00:24:16,399 Speaker 1: that's ever been broken into. And like I just instantly thought, 444 00:24:16,680 --> 00:24:19,160 Speaker 1: I need to handle this in the best way possible, 445 00:24:19,560 --> 00:24:21,879 Speaker 1: because like I'm trying to be a good fucking leader. 446 00:24:22,000 --> 00:24:24,679 Speaker 1: So I instantly was like I can't run around like 447 00:24:24,680 --> 00:24:26,240 Speaker 1: a headless chop, being like, oh my god, we've been 448 00:24:26,240 --> 00:24:28,840 Speaker 1: broken into. What the fuck do Why do we deserve this? So, 449 00:24:29,200 --> 00:24:31,000 Speaker 1: like I said to myself, like I need to think 450 00:24:31,040 --> 00:24:33,480 Speaker 1: of my team in this instance and act a certain 451 00:24:33,520 --> 00:24:36,280 Speaker 1: way to make them feel good about themselves. When you're 452 00:24:36,280 --> 00:24:40,640 Speaker 1: a leader, you're just always learning and thinking of how 453 00:24:40,680 --> 00:24:43,159 Speaker 1: you come across to other people. And I love that 454 00:24:43,240 --> 00:24:47,000 Speaker 1: about leadership, and you're never going to be perfect at it, 455 00:24:47,400 --> 00:24:49,560 Speaker 1: That's okay, But all we can do is try to 456 00:24:49,600 --> 00:24:54,879 Speaker 1: be the best within our own abilities and lesson number 457 00:24:54,880 --> 00:24:59,840 Speaker 1: eight out of five hundred and fifty five. You're internal 458 00:25:00,520 --> 00:25:07,520 Speaker 1: and external. Community is absolutely everything. Community is everything. We 459 00:25:07,560 --> 00:25:11,080 Speaker 1: talk a lot about community building here on Big Business. 460 00:25:11,880 --> 00:25:15,160 Speaker 1: I talk about the fate community a lot. But community 461 00:25:15,240 --> 00:25:17,199 Speaker 1: is more than just the people that support you from 462 00:25:17,240 --> 00:25:19,600 Speaker 1: the outside. It's the people that are on the that 463 00:25:19,640 --> 00:25:22,320 Speaker 1: are on the inside as well. I'm very well aware 464 00:25:22,320 --> 00:25:26,719 Speaker 1: of the fact that without our customers, fate would be nothing, 465 00:25:27,320 --> 00:25:30,119 Speaker 1: Like fate would literally be nothing if everyone stops shopping 466 00:25:30,119 --> 00:25:32,560 Speaker 1: with us tomorrow, which sometimes I say to Aja, Oh 467 00:25:32,560 --> 00:25:36,280 Speaker 1: my god, imagine if everyone just stops shopping with us tomorrow, 468 00:25:36,400 --> 00:25:38,320 Speaker 1: Like what the fact would we do? Like we would 469 00:25:38,400 --> 00:25:45,240 Speaker 1: literally we would cease to exist. Community is everything, and 470 00:25:45,280 --> 00:25:48,399 Speaker 1: that doesn't go just for customers, but also the people 471 00:25:48,400 --> 00:25:52,399 Speaker 1: that are working within your company. Internal and external. Community 472 00:25:53,119 --> 00:25:57,359 Speaker 1: is everything, and we need to foster our community. We 473 00:25:57,400 --> 00:26:00,919 Speaker 1: need to show support to the people that support us. 474 00:26:01,119 --> 00:26:04,119 Speaker 1: That's like your customers and your staff, and even the 475 00:26:04,119 --> 00:26:07,680 Speaker 1: people that you have working relationships with, whether that's contractors 476 00:26:07,760 --> 00:26:12,960 Speaker 1: and builders and whoever you're working with podcast producers. Your 477 00:26:12,960 --> 00:26:18,040 Speaker 1: community is everything. And it's very easy when you're in 478 00:26:18,160 --> 00:26:20,920 Speaker 1: business to get caught up in all the chaos of 479 00:26:20,960 --> 00:26:22,760 Speaker 1: the day to day and this has gone on here, 480 00:26:22,760 --> 00:26:24,879 Speaker 1: and that's going on there, and this program and that 481 00:26:24,960 --> 00:26:27,400 Speaker 1: person and blah blah blah blah blah, that you can 482 00:26:27,520 --> 00:26:29,399 Speaker 1: get so caught up in it that you just like 483 00:26:29,480 --> 00:26:32,080 Speaker 1: forget about the big picture. And the big picture is 484 00:26:32,119 --> 00:26:37,040 Speaker 1: the community. And I think it's just important to celebrate 485 00:26:38,640 --> 00:26:42,600 Speaker 1: and honor your community. I've done whole episodes about like 486 00:26:42,840 --> 00:26:47,280 Speaker 1: social media and community building. It's just absolutely everything inside 487 00:26:47,359 --> 00:26:50,399 Speaker 1: and out. And I think it's just important to stop 488 00:26:50,400 --> 00:26:52,639 Speaker 1: every now and then when you're in the midst of 489 00:26:52,680 --> 00:26:55,359 Speaker 1: all the fucking chaos of owning a business and just 490 00:26:55,480 --> 00:26:58,520 Speaker 1: be grateful for, you know, the community that you have 491 00:26:58,600 --> 00:27:02,520 Speaker 1: around you. And also lean on your community and don't 492 00:27:02,560 --> 00:27:05,200 Speaker 1: be afraid to ask for help when you need it. 493 00:27:05,760 --> 00:27:08,080 Speaker 1: And those are my eight lessons that I have learnt 494 00:27:08,240 --> 00:27:12,200 Speaker 1: in eight years of fate. They're all very cliche. You know, 495 00:27:12,600 --> 00:27:15,280 Speaker 1: have the right people in the right roles, have the 496 00:27:15,320 --> 00:27:18,359 Speaker 1: willingness to learn every skill yourself. Bad things are going 497 00:27:18,440 --> 00:27:22,720 Speaker 1: to happen. But that is quite literally my biggest lessons 498 00:27:22,840 --> 00:27:25,720 Speaker 1: and they've all got like a million subcategories underneath all 499 00:27:25,760 --> 00:27:29,240 Speaker 1: of them. But yeah, it's been a wild eight years. 500 00:27:29,320 --> 00:27:33,360 Speaker 1: I've learned so much, and I still feel like I'm 501 00:27:33,520 --> 00:27:36,840 Speaker 1: just getting started. Shout out to my book. That's the 502 00:27:36,880 --> 00:27:38,600 Speaker 1: title of my book, in case you didn't know. But 503 00:27:38,640 --> 00:27:40,440 Speaker 1: I still feel like I'm just getting started and we're 504 00:27:40,480 --> 00:27:48,399 Speaker 1: eight years in, which is absolutely crazy. I love owning Fate. 505 00:27:49,400 --> 00:27:52,840 Speaker 1: It's the best job that I've ever had, even though 506 00:27:52,840 --> 00:27:54,600 Speaker 1: it's a lot more than just a job, but it is. 507 00:27:54,640 --> 00:27:57,320 Speaker 1: At the end of the day, I absolutely love my job. 508 00:27:58,160 --> 00:28:01,959 Speaker 1: And I'm grateful for our community, the internally and externally 509 00:28:02,000 --> 00:28:04,320 Speaker 1: because it's you know, if it wasn't for the people 510 00:28:04,359 --> 00:28:06,520 Speaker 1: that support us and the people that work for us, 511 00:28:06,920 --> 00:28:09,640 Speaker 1: we literally wouldn't be able to do what we do. 512 00:28:10,520 --> 00:28:14,639 Speaker 1: And yeah, I'm excited for the next eight years. Let's 513 00:28:14,640 --> 00:28:19,040 Speaker 1: see if we will stand the test of time and 514 00:28:19,080 --> 00:28:22,320 Speaker 1: do another eight years. I wonder if podcasts will even 515 00:28:22,320 --> 00:28:25,000 Speaker 1: be a thing in eight years from now. Who knows, 516 00:28:25,040 --> 00:28:28,000 Speaker 1: like so Xander's going on, Yeah they will. Social media 517 00:28:28,080 --> 00:28:31,359 Speaker 1: is changing so much. I'll have to like put this 518 00:28:31,400 --> 00:28:33,920 Speaker 1: in my calendar. Is Google calendar going to be a 519 00:28:33,960 --> 00:28:36,200 Speaker 1: thing in eight years? Who knows? I should really put 520 00:28:36,200 --> 00:28:38,560 Speaker 1: this in my calendar and give myself a reminder in 521 00:28:38,680 --> 00:28:44,720 Speaker 1: eight years from now to see where I'm at. But anyway, 522 00:28:45,080 --> 00:28:47,120 Speaker 1: I'm going to end this episode with a tip of 523 00:28:47,160 --> 00:28:51,360 Speaker 1: the week as always, and it's a quote that I 524 00:28:51,400 --> 00:28:54,760 Speaker 1: saw on Instagram the other night and I just loved it. 525 00:28:54,760 --> 00:28:59,200 Speaker 1: It's very simple. It's cliche. Again, everything's cliche. It's scary 526 00:28:59,240 --> 00:29:04,760 Speaker 1: because it's new, not because you're incapable. It's scary because 527 00:29:04,880 --> 00:29:09,960 Speaker 1: it's new, not because you're incapable. When we're trying something new, 528 00:29:10,160 --> 00:29:13,120 Speaker 1: whether it's a hobby, a business, a new skill, a 529 00:29:13,160 --> 00:29:17,280 Speaker 1: new task, we can often get scared and we have 530 00:29:17,440 --> 00:29:21,080 Speaker 1: that scared feeling and think that way because we think 531 00:29:21,080 --> 00:29:25,400 Speaker 1: that we can't do it. But that's not why you're scared. 532 00:29:25,560 --> 00:29:28,280 Speaker 1: You're scared because it's something new and you're giving something 533 00:29:28,320 --> 00:29:32,160 Speaker 1: new a try. Anyway, that's all for today's episode of 534 00:29:32,360 --> 00:29:36,520 Speaker 1: Big Business. Thanks for listening to my eight biggest lessons. 535 00:29:36,560 --> 00:29:38,680 Speaker 1: I try not to make this too negative. I feel 536 00:29:38,680 --> 00:29:40,280 Speaker 1: like I'm always like because you know, we talk about 537 00:29:40,280 --> 00:29:42,640 Speaker 1: the realities of business on here, and it's not all 538 00:29:43,000 --> 00:29:47,160 Speaker 1: TikTok dancers and big brand giveaways. You know. On Big Business, 539 00:29:47,160 --> 00:29:49,280 Speaker 1: I like to talk about the realities and the reality 540 00:29:49,280 --> 00:29:51,560 Speaker 1: of business is it's one of the hardest things you 541 00:29:51,600 --> 00:29:54,760 Speaker 1: will ever do, but in saying that, it's worth it 542 00:29:55,160 --> 00:29:58,120 Speaker 1: a million times over. If you ask me, if you 543 00:29:58,240 --> 00:30:00,800 Speaker 1: enjoy my pod, don't forget to rate us five stars 544 00:30:00,960 --> 00:30:03,040 Speaker 1: and feel free to give us a follow on Instagram. 545 00:30:03,080 --> 00:30:06,440 Speaker 1: Big Business Underscore Podcast. Send us a DM if you'd 546 00:30:06,480 --> 00:30:08,320 Speaker 1: like us to chat about anything on the pod. We're 547 00:30:08,360 --> 00:30:11,760 Speaker 1: always answering your questions on here, and remember to chase 548 00:30:11,760 --> 00:30:20,560 Speaker 1: after your dreams as if they owe you money.