1 00:00:03,290 --> 00:00:05,860 Sean Aylmer: Welcome to the Fear and Greed Daily Interview. I'm Sean Aylmer. 2 00:00:06,620 --> 00:00:09,560 Sean Aylmer: There's been a lot happening at grocery giant Woolworths lately. 3 00:00:09,830 --> 00:00:12,979 Sean Aylmer: Like all businesses, it's been forced to navigate the COVID-19 4 00:00:12,980 --> 00:00:16,280 Sean Aylmer: pandemic but for Woolies and rival Coles, this has meant 5 00:00:16,280 --> 00:00:21,470 Sean Aylmer: responding to unprecedented demand for household staples, all while maintaining 6 00:00:21,470 --> 00:00:25,400 Sean Aylmer: social distancing and infection control in stores. But at the 7 00:00:25,400 --> 00:00:28,700 Sean Aylmer: same time, the group has also been making some big deals. 8 00:00:29,010 --> 00:00:31,910 Sean Aylmer: It has split off its hotels and drinks business, including Dan 9 00:00:31,910 --> 00:00:35,269 Sean Aylmer: Murphy's and BWS into a separate entity, the $12 billion 10 00:00:35,270 --> 00:00:38,390 Sean Aylmer: dollar Endeavour Group. It's upped its stake in data analytics 11 00:00:38,390 --> 00:00:41,660 Sean Aylmer: company Quantium in a deal with more than $200 million dollars. 12 00:00:41,960 --> 00:00:45,080 Sean Aylmer: And it's turning its payment system business into a standalone 13 00:00:45,080 --> 00:00:50,390 Sean Aylmer: venture called Wpay. As the fifth-largest processor of card payments 14 00:00:50,390 --> 00:00:53,659 Sean Aylmer: in Australia after the big four banks, Wpay is set 15 00:00:53,659 --> 00:00:56,870 Sean Aylmer: to play a major role in the company's strategy to 16 00:00:56,870 --> 00:01:01,310 Sean Aylmer: build a retail ecosystem. Paul Monnington has overseen financial services 17 00:01:01,310 --> 00:01:03,980 Sean Aylmer: and payments at Woolworths for a number of years. He's 18 00:01:03,980 --> 00:01:06,950 Sean Aylmer: now been appointed the Managing Director of Wpay, and is my 19 00:01:06,950 --> 00:01:09,709 Sean Aylmer: guest this morning. Firstly, Paul, congratulations on the job. 20 00:01:10,310 --> 00:01:13,020 Paul Monnington: Thanks, Sean. Pleasure to be here as well. Fantastic. 21 00:01:13,220 --> 00:01:16,310 Sean Aylmer: That's quite a gig. How many customers does Woolworths have 22 00:01:16,310 --> 00:01:20,449 Sean Aylmer: every year? It must be in the hundreds of thousands. Well, millions, presumably. 23 00:01:20,959 --> 00:01:23,449 Paul Monnington: Well, millions. I think most people come to our stores 24 00:01:23,600 --> 00:01:27,440 Paul Monnington: multiple times a week, Sean, as you know. So we service the majority of 25 00:01:27,440 --> 00:01:30,290 Paul Monnington: Australia as the largest retailer. So, yeah, we're pretty out 26 00:01:30,290 --> 00:01:32,900 Paul Monnington: there from a volume perspective, which is great, which is 27 00:01:32,900 --> 00:01:35,030 Paul Monnington: a great opportunity for us and the payment side. 28 00:01:35,390 --> 00:01:36,890 Sean Aylmer: So how's Wpay work? 29 00:01:37,430 --> 00:01:40,760 Paul Monnington: Well, even though Wpay is a new brand, customers have been interacting with 30 00:01:41,000 --> 00:01:43,760 Paul Monnington: our products for quite a while now, obviously. So whenever a 31 00:01:43,760 --> 00:01:46,160 Paul Monnington: customer pays for their goods through a payment terminal in 32 00:01:46,160 --> 00:01:49,280 Paul Monnington: one of our stores or enters their card details shopping online, 33 00:01:49,370 --> 00:01:51,860 Paul Monnington: when they buy or spend a gift card with us, 34 00:01:51,860 --> 00:01:53,750 Paul Monnington: when they top up their Opal card or activate their 35 00:01:53,750 --> 00:01:57,420 Paul Monnington: prepaid phone cards in our stores, they're interacting with Wpay. 36 00:01:57,440 --> 00:02:00,890 Paul Monnington: So underneath those merchant products from a payment side, obviously 37 00:02:00,890 --> 00:02:04,280 Paul Monnington: we've got a complex payment platform that's connected to all 38 00:02:04,280 --> 00:02:08,419 Paul Monnington: the major banks and schemes like EFTPOS, Visa, MasterCard, Amex 39 00:02:08,419 --> 00:02:10,730 Paul Monnington: and then the growing number of alternate payment schemes like PayPal, Afterpay, Zip. 40 00:02:11,930 --> 00:02:12,650 Paul Monnington: Those kind of things. 41 00:02:13,220 --> 00:02:16,520 Sean Aylmer: So it's kind of the engine behind all those sorts 42 00:02:16,520 --> 00:02:17,790 Sean Aylmer: of payment methods? 43 00:02:18,090 --> 00:02:21,620 Paul Monnington: Exactly right. So there's an underlying payment platform underlying each 44 00:02:21,620 --> 00:02:24,080 Paul Monnington: of those payment methods. But obviously then the payment products in 45 00:02:24,080 --> 00:02:27,310 Paul Monnington: terms of the terminals and the areas that you enter 46 00:02:27,320 --> 00:02:30,070 Paul Monnington: your payment details and in gift cards and when you pay online. 47 00:02:30,690 --> 00:02:33,410 Sean Aylmer: Okay. So Wpay and this will go across the Endeavour group, 48 00:02:33,410 --> 00:02:35,510 Sean Aylmer: which is the liquor and gaming business as well, and 49 00:02:35,510 --> 00:02:36,710 Sean Aylmer: EG group. Is that right? 50 00:02:36,950 --> 00:02:41,530 Paul Monnington: Yes. We currently serve our core large retail, so Woolworths and Big W. The liquor 51 00:02:41,530 --> 00:02:44,600 Paul Monnington: and hospitality, so the Endeavour group which divested recently as 52 00:02:44,600 --> 00:02:48,829 Paul Monnington: you mentioned, so BWS, Dan's (Dan Murphy's), Langton's. Also the large number of hotels. 53 00:02:49,160 --> 00:02:53,389 Paul Monnington: Fuel and convenience, so all the Metro stores plus EG Australia 54 00:02:53,389 --> 00:02:57,049 Paul Monnington: that divested as well recently. Plus we also service Countdown 55 00:02:57,050 --> 00:03:00,070 Paul Monnington: in New Zealand and so that's the online, in app, 56 00:03:00,110 --> 00:03:03,530 Paul Monnington: in-store channels for all of that, plus also a growing 57 00:03:03,530 --> 00:03:06,290 Paul Monnington: number of business customers through like the example being Woolworths 58 00:03:06,440 --> 00:03:07,670 Paul Monnington: at Work platform as well. 59 00:03:08,180 --> 00:03:10,880 Sean Aylmer: Okay, so I'll come to Woolworths at Work in a moment. That's an amazingly 60 00:03:10,880 --> 00:03:15,410 Sean Aylmer: large and disparate group of retailers and individuals that this 61 00:03:15,410 --> 00:03:16,340 Sean Aylmer: products services. 62 00:03:17,070 --> 00:03:19,880 Paul Monnington: Yeah, it's really good. And we find ourselves to be 63 00:03:19,880 --> 00:03:24,950 Paul Monnington: experts in both core retail, so that big box high volume from 64 00:03:24,950 --> 00:03:27,860 Paul Monnington: that area plus also the liquor and hospitality and then actually 65 00:03:28,070 --> 00:03:30,169 Paul Monnington: spreading that to online. So I think we're in a 66 00:03:30,169 --> 00:03:32,480 Paul Monnington: good position to spread out from that. And that's really 67 00:03:32,480 --> 00:03:36,140 Paul Monnington: enterprise merchants. Right. So we're really targeting and we're really 68 00:03:36,530 --> 00:03:38,990 Paul Monnington: trying to be the best at getting the customer experience 69 00:03:38,990 --> 00:03:40,180 Paul Monnington: within enterprise merchants. 70 00:03:40,580 --> 00:03:42,470 Sean Aylmer: So why are you doing this? Why are you taking 71 00:03:42,470 --> 00:03:45,950 Sean Aylmer: on the big four banks which have first mover advantage 72 00:03:45,950 --> 00:03:48,770 Sean Aylmer: or first, second, third and fourth mover advantage and been in 73 00:03:48,770 --> 00:03:50,090 Sean Aylmer: this market for a long time? 74 00:03:50,690 --> 00:03:53,300 Paul Monnington: I think there's a number of things. One, as you mentioned, 75 00:03:53,900 --> 00:03:56,270 Paul Monnington: Wpay is an extension of the broader effort across the Woolworths 76 00:03:56,300 --> 00:03:59,030 Paul Monnington: Group to transform into a retail ecosystem. So I think 77 00:03:59,030 --> 00:04:01,880 Paul Monnington: an example of that last year, for example, was the 78 00:04:01,880 --> 00:04:05,750 Paul Monnington: supply chain operation that transferred into a commercial business offering 79 00:04:05,870 --> 00:04:08,690 Paul Monnington: end to end logistics to third parties. And that was 80 00:04:08,690 --> 00:04:12,140 Paul Monnington: Primary Connect. And they've got over 1000 external customers now 81 00:04:12,140 --> 00:04:15,560 Paul Monnington: and are growing all the time. Wpay is a similar thing 82 00:04:15,560 --> 00:04:17,840 Paul Monnington: with our payments platform. And then we want to draw 83 00:04:17,839 --> 00:04:19,760 Paul Monnington: on our scale from that side. In terms of the 84 00:04:19,760 --> 00:04:22,160 Paul Monnington: banks in the market, I think if you look at 85 00:04:22,430 --> 00:04:24,880 Paul Monnington: the payments market, I think it's evolving faster than ever. 86 00:04:25,130 --> 00:04:29,480 Paul Monnington: You've seen the growth of card payments. You're seeing contactless, online, obviously, 87 00:04:29,480 --> 00:04:33,710 Paul Monnington: alternative payments, which is buy now, pay later recently. And the next phase of 88 00:04:33,710 --> 00:04:35,870 Paul Monnington: retail payments is not going even slower, it's going to 89 00:04:35,870 --> 00:04:38,060 Paul Monnington: go even faster. It's even more exciting. You've got the 90 00:04:38,060 --> 00:04:41,839 Paul Monnington: potential of QR (Quick Response) payments, integration of loyalty and gifting, account 91 00:04:41,839 --> 00:04:46,340 Paul Monnington: to account, digital currency, stablecoins, all of that underpinned by 92 00:04:46,520 --> 00:04:49,909 Paul Monnington: amazing in app and mobile customer experience. So it's a pretty exciting area. 93 00:04:50,150 --> 00:04:52,970 Paul Monnington: I think from a Woolworths perspective as well, we view 94 00:04:52,970 --> 00:04:56,300 Paul Monnington: the payment as a critical element in the checkout experience, 95 00:04:56,300 --> 00:04:59,150 Paul Monnington: whether that's online or in-store. And so we really want 96 00:04:59,150 --> 00:05:02,000 Paul Monnington: to develop that and have our ability to make the 97 00:05:02,000 --> 00:05:04,970 Paul Monnington: best payment experiences around that. So we feel it's really 98 00:05:04,970 --> 00:05:06,890 Paul Monnington: key that we're a player in that and we feel 99 00:05:06,890 --> 00:05:09,109 Paul Monnington: we can add value to other merchants outside the group 100 00:05:09,110 --> 00:05:09,460 Paul Monnington: as well. 101 00:05:09,770 --> 00:05:12,020 Sean Aylmer: Just listening to you, this is a really fast moving 102 00:05:12,020 --> 00:05:14,660 Sean Aylmer: area as well, because you're talking about buy now, I mean, 103 00:05:14,660 --> 00:05:16,700 Sean Aylmer: it's not just the big banks, it's all the new 104 00:05:16,700 --> 00:05:19,640 Sean Aylmer: methods of payment, the arguments around Apple Pay and the 105 00:05:19,640 --> 00:05:22,280 Sean Aylmer: ability to use tap and go. There's kind of lots 106 00:05:22,279 --> 00:05:23,250 Sean Aylmer: going on in the area. 107 00:05:23,720 --> 00:05:26,300 Paul Monnington: Yeah. Now it's moving super fast. And that's why I 108 00:05:26,300 --> 00:05:29,780 Paul Monnington: think especially for enterprise merchants and some of the providers 109 00:05:29,779 --> 00:05:31,880 Paul Monnington: they've got at the moment, it's quite hard for them 110 00:05:31,880 --> 00:05:35,270 Paul Monnington: to keep up with that pace of change. So what 111 00:05:35,270 --> 00:05:38,630 Paul Monnington: we do then is, in effect, simplify that. So there's 112 00:05:38,630 --> 00:05:41,479 Paul Monnington: going to be a merging of online and in-store even more. 113 00:05:41,480 --> 00:05:43,130 Paul Monnington: So we see it in day to day, but in 114 00:05:43,130 --> 00:05:45,650 Paul Monnington: payments that will become even moreso. There's going to be 115 00:05:45,650 --> 00:05:48,920 Paul Monnington: more payment methods. And it's really hard for enterprise merchants 116 00:05:48,920 --> 00:05:52,250 Paul Monnington: when they've got multiple brands, they've got multiple POS systems, 117 00:05:52,430 --> 00:05:56,270 Paul Monnington: multiple channels that they have to service their customers and 118 00:05:56,270 --> 00:06:00,020 Paul Monnington: then the complexity around that to manage those payments with 119 00:06:00,020 --> 00:06:03,260 Paul Monnington: the increasing number of payment methods as well, without actually 120 00:06:03,260 --> 00:06:06,650 Paul Monnington: just increasing that. The danger is that the processing costs 121 00:06:06,650 --> 00:06:09,830 Paul Monnington: go through the roof. You've got the disparate partners that 122 00:06:09,830 --> 00:06:13,339 Paul Monnington: are providing different solutions and you've got high operational costs 123 00:06:13,339 --> 00:06:16,040 Paul Monnington: to kind of reconcile. And then how do you provide 124 00:06:16,040 --> 00:06:18,140 Paul Monnington: analytics across that? And we feel that we can do 125 00:06:18,140 --> 00:06:19,550 Paul Monnington: all of that seamlessly. 126 00:06:19,910 --> 00:06:22,339 Sean Aylmer: So from Woolworths perspective, is this something that it's a 127 00:06:22,339 --> 00:06:25,550 Sean Aylmer: revenue earner? Is it something where you're actually becoming more efficient? 128 00:06:25,550 --> 00:06:28,520 Sean Aylmer: So in a sense, it's a cost saver, or is 129 00:06:28,520 --> 00:06:32,180 Sean Aylmer: it a data play? What's the business case behind it? 130 00:06:32,330 --> 00:06:35,479 Paul Monnington: Yeah, I think there's three major areas. I think we 131 00:06:35,480 --> 00:06:37,310 Paul Monnington: made the call a couple of years ago that we would 132 00:06:37,310 --> 00:06:39,800 Paul Monnington: double down for payments just purely because we feel it's 133 00:06:39,800 --> 00:06:43,430 Paul Monnington: so important in the customer experience. So to number one, 134 00:06:43,760 --> 00:06:46,970 Paul Monnington: if we're in this area and we're building on this area, 135 00:06:47,060 --> 00:06:51,140 Paul Monnington: we can provide better customer experiences to our internal banners. 136 00:06:51,140 --> 00:06:54,799 Paul Monnington: And so Woolworths, our existing merchants right now, we can 137 00:06:54,800 --> 00:06:57,980 Paul Monnington: make those experiences even better. At the same time then, 138 00:06:57,980 --> 00:07:01,400 Paul Monnington: if we can, fractionalise our cost base and earn revenue 139 00:07:01,400 --> 00:07:04,099 Paul Monnington: on top of that and provide those services elsewhere, that 140 00:07:04,100 --> 00:07:07,700 Paul Monnington: enables that cost base to have even further investment in it, 141 00:07:07,700 --> 00:07:10,280 Paul Monnington: to provide even better, better services to our customers 142 00:07:11,090 --> 00:07:11,930 Sean Aylmer: And the data play? 143 00:07:12,320 --> 00:07:14,270 Paul Monnington: From a data perspective, I think there's a key thing 144 00:07:14,270 --> 00:07:17,270 Paul Monnington: around payments provision and we've set up a separate entity, Wpay, 145 00:07:17,840 --> 00:07:21,950 Paul Monnington: separately for a reason. Data is critical. The merchant's data 146 00:07:21,950 --> 00:07:24,650 Paul Monnington: is not shared with anyone else in the provision of 147 00:07:24,650 --> 00:07:27,950 Paul Monnington: the payment services. So the example being our Euro Garages 148 00:07:27,950 --> 00:07:30,950 Paul Monnington: and our Endeavour drinks, we can only view that data 149 00:07:31,130 --> 00:07:34,070 Paul Monnington: in the provision of payment services to those entities. We 150 00:07:34,070 --> 00:07:36,980 Paul Monnington: do not share that data from that side. That's critical 151 00:07:36,980 --> 00:07:40,400 Paul Monnington: in how we do that. However, there is an opportunity 152 00:07:40,400 --> 00:07:43,760 Paul Monnington: in us using that data to provide better analytics and 153 00:07:43,760 --> 00:07:47,450 Paul Monnington: better value added elements back to that merchant and we 154 00:07:47,450 --> 00:07:48,140 Paul Monnington: feel we can. 155 00:07:49,490 --> 00:07:53,270 Sean Aylmer: Okay. Was Quantium, increasing your stake in Quantium all part of this? 156 00:07:53,930 --> 00:07:56,630 Paul Monnington: So Quantum's a really interesting one. And obviously, you mentioned 157 00:07:56,630 --> 00:07:59,780 Paul Monnington: the increase of the stake. Quantium are awesome at what they do around 158 00:07:59,780 --> 00:08:03,440 Paul Monnington: the analytics and holding and provision of that data confidentially. 159 00:08:03,800 --> 00:08:06,380 Paul Monnington: So I think there's an opportunity for us to work 160 00:08:06,380 --> 00:08:09,770 Paul Monnington: with Quantium going forward. And we're looking at that currently to 161 00:08:09,770 --> 00:08:13,610 Paul Monnington: provide value-added services from a data perspective more easily back 162 00:08:13,610 --> 00:08:16,340 Paul Monnington: to merchants, both where we are at the moment, plus 163 00:08:16,340 --> 00:08:19,760 Paul Monnington: also future merchants. But that would be, again, the merchants 164 00:08:19,760 --> 00:08:22,850 Paul Monnington: own data being provided back to them not from a sharing perspective. 165 00:08:23,330 --> 00:08:25,420 Sean Aylmer: Stay with me, Paul. We'll be back in a minute. 166 00:08:30,430 --> 00:08:35,020 Sean Aylmer: My guest this morning is Paul Monnington, Managing Director of Wpay. Now, Paul, 167 00:08:35,020 --> 00:08:36,480 Sean Aylmer: in the lead up to this interview, I found out that 168 00:08:36,530 --> 00:08:38,859 Sean Aylmer: you're the man that's confused me at Woolworths more than 169 00:08:38,860 --> 00:08:43,150 Sean Aylmer: anything because you're the man apparently responsible for Scan&Go. And 170 00:08:43,150 --> 00:08:45,670 Sean Aylmer: every time I'm at my local Woolworths, which, you know, 171 00:08:45,670 --> 00:08:48,160 Sean Aylmer: it's four or five times a week, literally. I think 172 00:08:48,160 --> 00:08:51,870 Sean Aylmer: I must work out how to use that Scan&Go because it's, effectively, 173 00:08:51,880 --> 00:08:53,860 Sean Aylmer: is it QR codes and it's contactless? 174 00:08:54,280 --> 00:08:58,479 Paul Monnington: So Scan&Go is a fantastic experience. And we've rolled that 175 00:08:58,480 --> 00:09:01,930 Paul Monnington: out across a number of our stores now and more 176 00:09:01,929 --> 00:09:04,300 Paul Monnington: are coming. It's a great experience where we've actually tried to 177 00:09:04,300 --> 00:09:07,000 Paul Monnington: take the payment into the background. So what we did 178 00:09:07,000 --> 00:09:10,390 Paul Monnington: was basically say on your phone register, obviously put a 179 00:09:10,390 --> 00:09:12,910 Paul Monnington: payment card in there, but then go around, do your shopping, 180 00:09:12,910 --> 00:09:15,130 Paul Monnington: scan them on your phone instead of at the checkout, 181 00:09:15,340 --> 00:09:17,620 Paul Monnington: and then just walk out with a QR code and 182 00:09:17,620 --> 00:09:19,540 Paul Monnington: the payment will happen in the background, a bit like 183 00:09:19,540 --> 00:09:22,510 Paul Monnington: an Uber transaction. And it's an awesome experience and has 184 00:09:22,510 --> 00:09:25,000 Paul Monnington: gone down really well in our stores. And that that's 185 00:09:25,000 --> 00:09:28,270 Paul Monnington: a great example of the Wpay team working with our merchants 186 00:09:28,270 --> 00:09:31,270 Paul Monnington: to just kind of co-create an awesome solution. And we 187 00:09:31,270 --> 00:09:33,670 Paul Monnington: kind of did that and I think it's been really successful. 188 00:09:33,670 --> 00:09:36,340 Paul Monnington: It's probably one of the best examples of Scan&Go globally, 189 00:09:36,340 --> 00:09:38,770 Paul Monnington: I think, from that side. So I encourage you to 190 00:09:38,770 --> 00:09:39,290 Paul Monnington: use it, Sean. 191 00:09:39,790 --> 00:09:42,370 Sean Aylmer: Yeah, yeah. I'm actually looking for advice. I just, I download, 192 00:09:42,380 --> 00:09:43,850 Sean Aylmer: is it part of the Woolworths app? 193 00:09:44,020 --> 00:09:47,290 Paul Monnington: Yeah, it is. It's part of the Woolworths app now. It was established in the Woolworths app. You 194 00:09:47,290 --> 00:09:49,360 Paul Monnington: can do it in there and then just go into 195 00:09:49,360 --> 00:09:51,570 Paul Monnington: the relevant stores. You can see which stores are online. 196 00:09:51,730 --> 00:09:54,160 Sean Aylmer: So my mine is definitely online. So I just simply 197 00:09:54,160 --> 00:09:56,980 Sean Aylmer: scan the code, put it all in. It comes up 198 00:09:56,980 --> 00:09:58,630 Sean Aylmer: at three hundred dollars. And I mean it just sort of 199 00:09:58,630 --> 00:10:00,370 Sean Aylmer: does that in the background and I just walk out the store? 200 00:10:00,760 --> 00:10:03,160 Paul Monnington: Yeah. So you scan the items as you go around 201 00:10:03,429 --> 00:10:05,560 Paul Monnington: and then you see the basket in your phone and 202 00:10:05,559 --> 00:10:08,020 Paul Monnington: then when you, there's normally a dedicated lane in some 203 00:10:08,020 --> 00:10:10,120 Paul Monnington: of the stores, it depends on, the exit is slightly 204 00:10:10,120 --> 00:10:12,699 Paul Monnington: different in some stores. But then you just scan the QR 205 00:10:12,700 --> 00:10:15,160 Paul Monnington: code on your exit and you're away and the little 206 00:10:15,160 --> 00:10:17,340 Paul Monnington: gate to let you out. So it's a great experience. 207 00:10:17,530 --> 00:10:19,630 Sean Aylmer: So the advantage on that one, I mean, I'd like 208 00:10:19,630 --> 00:10:21,820 Sean Aylmer: to use Woolies online, but I just don't have the 209 00:10:21,820 --> 00:10:24,640 Sean Aylmer: time or the inclination to sit down and go through everything. However, 210 00:10:24,640 --> 00:10:27,490 Sean Aylmer: I do it on Scan&Go, you have a record of 211 00:10:27,490 --> 00:10:28,960 Sean Aylmer: what I'm using anyway, I suppose? 212 00:10:29,260 --> 00:10:31,059 Paul Monnington: Yeah, you've got the complete record as you go so 213 00:10:31,059 --> 00:10:32,650 Paul Monnington: you can actually tot it up and look at your 214 00:10:32,650 --> 00:10:35,050 Paul Monnington: budget as you go around. And then you've obviously got 215 00:10:35,050 --> 00:10:37,720 Paul Monnington: your e-receipt straight in your app as well. 216 00:10:37,750 --> 00:10:38,010 Sean Aylmer: Yeah. 217 00:10:38,140 --> 00:10:38,880 Paul Monnington: So it's all there. 218 00:10:39,340 --> 00:10:41,640 Sean Aylmer: So you're saying that that has been very successful Scan&Go. 219 00:10:41,830 --> 00:10:42,740 Sean Aylmer: What next do you think? 220 00:10:43,210 --> 00:10:46,600 Paul Monnington: Yes, we continue to work with our partners just from a payments perspective, 221 00:10:46,870 --> 00:10:49,929 Paul Monnington: and we recently announced the Everyday Pay from Everyday Rewards 222 00:10:49,929 --> 00:10:52,360 Paul Monnington: that we'll be rolling out soon. So that's a consumer 223 00:10:52,360 --> 00:10:56,199 Paul Monnington: wallet that we'll house in the Everyday Rewards app. So that's 224 00:10:56,200 --> 00:10:59,260 Paul Monnington: where we go again, delivering a great customer first solution. 225 00:10:59,260 --> 00:11:01,600 Paul Monnington: So we know that speed and ease through the checkout 226 00:11:01,600 --> 00:11:04,120 Paul Monnington: are really important to our customers with our busy lives, 227 00:11:04,120 --> 00:11:06,699 Paul Monnington: but especially in these trying times with COVID right now. 228 00:11:06,700 --> 00:11:07,000 Sean Aylmer: Yeah. 229 00:11:07,450 --> 00:11:10,510 Paul Monnington: So the digital wallet is all about offering a fast, simple and 230 00:11:10,510 --> 00:11:13,059 Paul Monnington: safe way to pay and earn rewards points at the 231 00:11:13,059 --> 00:11:15,550 Paul Monnington: same time. So basically you put again your payment card 232 00:11:15,550 --> 00:11:19,000 Paul Monnington: into the Everyday Rewards app and then just pay the 233 00:11:19,000 --> 00:11:21,550 Paul Monnington: QR code and checkout with the Rewards app and that 234 00:11:21,730 --> 00:11:24,790 Paul Monnington: does both your rewards and payment in one. So it just 235 00:11:24,790 --> 00:11:27,130 Paul Monnington: speeds up. And then you've got, you can always check, 236 00:11:27,370 --> 00:11:29,530 Paul Monnington: in the Rewards app, the benefit of that. You can 237 00:11:29,530 --> 00:11:32,290 Paul Monnington: check your boosters to get your discounts as well beforehand, 238 00:11:32,679 --> 00:11:35,429 Paul Monnington: do the payment and then you can actually post that, 239 00:11:35,440 --> 00:11:38,080 Paul Monnington: get your receipt again straight there. So everything's all in one. 240 00:11:38,470 --> 00:11:41,020 Sean Aylmer: All this is really interesting because, you know, in COVID times, 241 00:11:41,020 --> 00:11:44,710 Sean Aylmer: the supermarket, funnily enough, has almost become the only place 242 00:11:44,710 --> 00:11:47,140 Sean Aylmer: of social interaction. Even though you're not talking to each other, 243 00:11:47,140 --> 00:11:49,720 Sean Aylmer: you're actually around other people. And so it's sort of 244 00:11:49,720 --> 00:11:51,730 Sean Aylmer: taken a whole new life of their own big supermarkets, 245 00:11:51,730 --> 00:11:52,120 Sean Aylmer: I reckon. 246 00:11:52,600 --> 00:11:55,810 Paul Monnington: Well, I think it's obviously trying times isn't it? And especially right 247 00:11:55,809 --> 00:11:58,059 Paul Monnington: now with us in the lockdown in New South Wales. 248 00:11:58,059 --> 00:11:59,770 Paul Monnington: We know Victoria has been through it as well. 249 00:11:59,890 --> 00:12:00,220 Sean Aylmer: Yeah. 250 00:12:00,220 --> 00:12:02,559 Paul Monnington: And it's one of the only places that you can go. 251 00:12:02,559 --> 00:12:05,050 Paul Monnington: But obviously, most people want to get in and out 252 00:12:05,050 --> 00:12:06,880 Paul Monnington: as fast as they can. And so hats off to 253 00:12:06,880 --> 00:12:09,460 Paul Monnington: all the team who are doing a great job in-store 254 00:12:09,460 --> 00:12:12,490 Paul Monnington: and online as well. So I think it's a fantastic service. 255 00:12:12,790 --> 00:12:14,050 Sean Aylmer: Paul, thanks for talking to Fear and Greed. 256 00:12:14,050 --> 00:12:15,550 Paul Monnington: Great. Thanks a lot, Sean. 257 00:12:16,330 --> 00:12:19,090 Sean Aylmer: That was Paul Monnington, Managing Director of Wpay. 258 00:12:19,120 --> 00:12:21,430 Sean Aylmer: This is the Fear and Greed Daily Interview. Join me 259 00:12:21,429 --> 00:12:23,830 Sean Aylmer: every morning for the full Fear and Greed podcast with 260 00:12:23,830 --> 00:12:26,140 Sean Aylmer: all the business news you need to know. I'm Sean Aylmer. 261 00:12:26,770 --> 00:12:27,550 Sean Aylmer: Enjoy your day.