WEBVTT - Episode 5: The Messenger

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<v Speaker 1>My name is Hedley Thomas.

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<v Speaker 2>Sick to Death is based on my book of the

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<v Speaker 2>same name, and it's the true story of doctor Jan

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<v Speaker 2>Patel's lies and manipulation and the herculean effort it took

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<v Speaker 2>to finally stop him. We've used voice actors throughout this series,

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<v Speaker 2>and on occasion the real people from the story have

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<v Speaker 2>read their words for us.

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<v Speaker 1>It is brought to you by Me and the Australian.

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<v Speaker 2>Chapter nineteen The Messenger, eighteen March two thousand and four.

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<v Speaker 2>Rob Messenger wanted to start with a few home truths.

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<v Speaker 2>He looked up and smiled at his supporters in the

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<v Speaker 2>public Gallery of State Parliament in George Street, Brisbane. It

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<v Speaker 2>had been a hard slog to arrive in this place.

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<v Speaker 1>He hoped it would be worth it.

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<v Speaker 2>Nobody had ever accused Messenger of being born with a

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<v Speaker 2>silver spoon in his mouth. At four thirty pm on

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<v Speaker 2>eighteen March two thousand and four, as the National Party's

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<v Speaker 2>new member for Burnett prepared to deliver his first speech,

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<v Speaker 2>he felt unbeatable.

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<v Speaker 3>I have to confess my journey to this historic chamber

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<v Speaker 3>was not planned. As a child and teenager playing in

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<v Speaker 3>the red did cane fields of South Clan. I never

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<v Speaker 3>harbored dreams of becoming a politician, and I'll be the

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<v Speaker 3>first to admit that I'm only standing here before you

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<v Speaker 3>because of God's grace.

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<v Speaker 2>With a nod to the gallery, Messenger explained how he

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<v Speaker 2>drew inspiration from his father Dez when self doubt and

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<v Speaker 2>fatigue set in. Des had been a cane cutter in Bunderberg.

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<v Speaker 2>Like the Kannakas a century ago. He had the backbreaking

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<v Speaker 2>job of cutting and loading tons of caine a day

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<v Speaker 2>for a meager one dollar sixty a ton. Rob Messenger

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<v Speaker 2>still marveled at how his father Deares managed to feed, clothe,

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<v Speaker 2>and shelter him and his two brothers.

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<v Speaker 1>Greg and Danny.

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<v Speaker 2>When Messenger was a teenager, he danced and sang to

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<v Speaker 2>the evocative lyrics of Australian band Ganga Jang's anthem sounds

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<v Speaker 2>of them about growing up in Bunderberg. Out on the

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<v Speaker 2>patio we'd sit and the humidity we'd breathe, We'd watch

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<v Speaker 2>the lightning crackover cane fields, laugh and think this is Australia.

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<v Speaker 2>He remembered his mother Irene, laughing and joking with the

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<v Speaker 2>other women of the district while they picked tomatoes in

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<v Speaker 2>thirty five degree tropical heat. Irene lived for Rob's regular

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<v Speaker 2>visits to her bedside at Bunderberg Hospital in the weeks

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<v Speaker 2>before she finally succumbed to a particularly aggressive bow cancer.

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<v Speaker 2>In September two thousand and two. Messenger watched his well

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<v Speaker 2>known mother die at the hospital after an eighteen month battle.

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<v Speaker 2>He came to know the doctors and nurses. Some of

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<v Speaker 2>them began confiding a few secrets and worries. The hospital

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<v Speaker 2>was running on empty. It had been managed to a

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<v Speaker 2>standstill and starved of funds as the district manager, Peter Leck,

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<v Speaker 2>enforced rigid budgetary controls. Specialists and the best doctors were

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<v Speaker 2>leaving disillusioned and distressed at the deteriorating levels of care.

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<v Speaker 2>All the while, public announcements and press releases from Queensland

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<v Speaker 2>Health's Brisbane headquarters spewed positive but wholly misleading guff about

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<v Speaker 2>the hospital in which Messenger had been born. Messenger used

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<v Speaker 2>his first speech to underline what he knew from his

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<v Speaker 2>months on the campaign trail. The hospital was sick. It

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<v Speaker 2>was a diseased limb of a very sick body, whose

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<v Speaker 2>staff had been cowed into silence.

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<v Speaker 3>These dedicated professionals must be allowed to tell the truth

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<v Speaker 3>while avoiding any possibility of placing their careers with Queensland

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<v Speaker 3>Health in jeopardy. These workers' stories must be heard and

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<v Speaker 3>acted on if the people of the Bernet are ever

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<v Speaker 3>to enjoy the level of health care that they richly deserve.

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<v Speaker 2>The parless condition of the health system was a major

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<v Speaker 2>feature of the state election campaign in early two thousand

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<v Speaker 2>and four. The opposition coalition, of which Rob Messenger was

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<v Speaker 2>a member, had paid for hard hitting advertisements depicting people

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<v Speaker 2>who had waited years for straightforward surgery, while the Australian

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<v Speaker 2>Medical Association ran a highly effective campaign to highlight secrecy

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<v Speaker 2>and underfunding in the health system. Stung by the constant

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<v Speaker 2>stories and revelations from clinicians about how patients were so

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<v Speaker 2>offfering because the hospitals could not cope with demand, Premier

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<v Speaker 2>Peter Beatty threw money at the problems. The waiting lists

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<v Speaker 2>for surgery were a significant part of Beattie's electoral strategy.

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<v Speaker 2>He pledged a one hundred and ten million dollar injection

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<v Speaker 2>of extra funds to pay for thousands of extra operations.

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<v Speaker 4>This new initiative will be the biggest effort to reduce

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<v Speaker 4>elective waiting lists that Queensland has ever seen. People have

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<v Speaker 4>made it clear to me over a period of time

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<v Speaker 4>they want these lists tackled. We have done well, but

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<v Speaker 4>clearly we can do better. We will be making health

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<v Speaker 4>our number one priority.

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<v Speaker 2>The Health Minister Wendy Edmund had retired from politics. By then,

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<v Speaker 2>Beatty had kept a straight face while commending her as

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<v Speaker 2>the country's best health minister. The new Health Minister, Gordon Nuttle,

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<v Speaker 2>was telling his executive team to put every public hospital

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<v Speaker 2>on notice the waiting lists were critical. In the internal

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<v Speaker 2>confidential briefing paper he received after being sworn in, Nuttle

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<v Speaker 2>was worn that Queensland Health had become extremely reliant on

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<v Speaker 2>overseas trained doctors, who comprised thirty percent of the medical workforce.

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<v Speaker 5>Employment of overseas trained doctors provides a short term solution

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<v Speaker 5>to doctor shortages. However, this approach brings with it a

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<v Speaker 5>range of skill and competence issues.

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<v Speaker 2>Messenger hammered health issues as stubbornly and relentlessly as he

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<v Speaker 2>had during his electoral campaign. He repeatedly called for an

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<v Speaker 2>independent investigation into Bunderberg Hospital, its procedures and practices. The

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<v Speaker 2>attempts by the Beatty government to silence him became farcical.

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<v Speaker 2>At one point, Messenger had said.

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<v Speaker 3>Rather than pulling back from this issue, I intend to

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<v Speaker 3>turn up the blow torch.

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<v Speaker 2>The metaphor was too much for Nuttle, who called for

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<v Speaker 2>a formal investigation into whether Rob Messenger planned to commit

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<v Speaker 2>arson or burn alive any bureaucrats. Messenger was industrious and

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<v Speaker 2>highly effective. He uncovered figures showing the hospital had just

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<v Speaker 2>one hundred and thirty six beds, eighty one fewer than

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<v Speaker 2>in nineteen eighty nine, despite the region's steady growth. The

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<v Speaker 2>door of his electorate office at Bagara, near Jayant Patel's

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<v Speaker 2>home apartment, was always open to hospital staff with stories

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<v Speaker 2>of crises. Doctors came to tell him how they had

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<v Speaker 2>been forced to work twenty four hour shifts, compromising patient

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<v Speaker 2>care through sheer exhaustion. The regular outpourings were embarrassing for Nuttle,

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<v Speaker 2>and they were infuriating the new Director General of Health,

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<v Speaker 2>doctor Steve Bucklin, who had angrily banged the desk and

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<v Speaker 2>abused Messenger in one memorable meeting. During a short stint

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<v Speaker 2>as acting Director of Nursing, Tony Hoffman was surprised to

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<v Speaker 2>see Peter Leck, who read the speeches on the parliamentary

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<v Speaker 2>website as soon as they had been posted, furiously denouncing

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<v Speaker 2>something Messenger had said. Peter Leck and Darren Keating stood

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<v Speaker 2>at the computer screen and ridiculed the politician. An unprecedented

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<v Speaker 2>meeting of the executive staff was called by Lek to

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<v Speaker 2>discuss what effect having a National Party member would have

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<v Speaker 2>on the hospital. Lek expected Rob Messenger to create trouble.

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<v Speaker 2>Lek wondered if the parliamentarian was upset about the hospital's

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<v Speaker 2>treatment of his mother. Hoffman realized that Messenger had become

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<v Speaker 2>a major thorn in their side. She liked his courage

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<v Speaker 2>and stamina. He was like a dog with a bone

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<v Speaker 2>in relentlessly exposing the hospital's ills. He spoke of patients

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<v Speaker 2>dying unnecessarily due to a dangerous culture, borrowing from one

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<v Speaker 2>of the maxims of Anglo Irish statesman, politician and philosopher

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<v Speaker 2>Edmund Burke, a leading light in the House of Commons

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<v Speaker 2>more than two hundred years ago. Messengers spoke of evil

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<v Speaker 2>prospering while good men remained silent. Hoffman wondered if she

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<v Speaker 2>might one day pluck up the courage to go to

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<v Speaker 2>Messenger about Jayant Patel good.

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<v Speaker 1>Men had done nothing. It might be left to a

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<v Speaker 1>good woman.

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<v Speaker 2>Chapter twenty The Catalyst, July two thousand and four. Dares

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<v Speaker 2>Bramich liked to stay busy. If a job was worth doing,

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<v Speaker 2>he wrecked it was worth doing straight away. A little

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<v Speaker 2>after four point thirty pm on Sunday, twenty five July,

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<v Speaker 2>Des Bramage, age fifty six, was doing one of those

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<v Speaker 2>good deeds. It had been a glorious day in Agnus Water,

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<v Speaker 2>a sleepy seafront community about.

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<v Speaker 1>An hour and a half's drive from Bunderberg.

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<v Speaker 2>Grammage, who ran an earth moving business with his son Mark,

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<v Speaker 2>was beneath a caravan. He was helping to remove one

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<v Speaker 2>of its tires for his youngest son Luke, before the

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<v Speaker 2>sun disappeared. On one of the shortest days of the year.

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<v Speaker 1>Mark was walking back to.

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<v Speaker 2>The land rover to get some tools when the caravan

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<v Speaker 2>fell from its supports. The muffled thud as the weight

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<v Speaker 2>came down onto his father's chest sounded ominous. Mark looked

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<v Speaker 2>back and saw his father conscious but gasping.

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<v Speaker 1>He was clearly having trouble breathing.

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<v Speaker 2>Unknown at the time, two of his ribs were badly fractured.

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<v Speaker 2>A plural membrane lining the inside of the chest wall

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<v Speaker 2>was torn on the right side. The upper part of

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<v Speaker 2>his sternum was also fractured, probably damaging arteries running down

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<v Speaker 2>either side of his breastbone. Mark rushed to get a

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<v Speaker 2>jack from the car to try to lift the caravan

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<v Speaker 2>off his dad's crushed chest.

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<v Speaker 1>In the panic and fading light.

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<v Speaker 2>On an afternoon that had become suddenly bleak and foreboding,

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<v Speaker 2>he fumbled to grip and lift the heavy steel contraption.

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<v Speaker 1>Thankfully, help arrived quickly.

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<v Speaker 2>A local medic, doctor, Salassa Vouti, one of the town's

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<v Speaker 2>overseas trained doctors, inserted a tube to help Bramwich breathe.

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<v Speaker 2>The ambulance rushed to the accident site to provide emergency

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<v Speaker 2>backup and transport. A rescue helicopter arrived to airlift him

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<v Speaker 2>to Bunderberg Hospital. Quickly to his father's wife, pack.

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<v Speaker 6>Your bags and go to the hospital.

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<v Speaker 7>Tests dad's had an accident.

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<v Speaker 2>Test trembled with worry as her friend, Agnes Smythe gunned

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<v Speaker 2>the white commodore, beating the helicopter by fifteen minutes. Tess

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<v Speaker 2>was told her husband had suffered severe internal injuries, but

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<v Speaker 2>that the prognosis was good. Once he had been stabilized

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<v Speaker 2>in the trauma room, there were tests and scans of

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<v Speaker 2>his chest. Des was thirsty, and, with a nurse's approval,

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<v Speaker 2>test gave him an ice cube to wet his mouth.

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<v Speaker 2>One of the doctors told Tess there was no reason

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<v Speaker 2>why a fit, middle aged man, a non smoker and

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<v Speaker 2>non drinker would not make it. She was greatly comforted

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<v Speaker 2>by the reassuring words. Even as they transferred her husband

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<v Speaker 2>to the intensive care unit, she watched the nurses there

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<v Speaker 2>hooking him up to machines to monitor and assist his.

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<v Speaker 1>Heart and breathing.

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<v Speaker 2>They gave him morphine intravenously and an oxygen mask. Tess,

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<v Speaker 2>who was born in the Philippines, and Des had wed

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<v Speaker 2>a decade earlier. Tess was DES's third wife. They often

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<v Speaker 2>joked about how, at age thirty three, she was younger

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<v Speaker 2>than Mark, even though she was step grandmother to Mark's kids.

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<v Speaker 2>Des and Tess had not looked back. The Bramich father

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<v Speaker 2>and son business was doing well. The couple had great

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<v Speaker 2>friends in the town where everybody knew each other. Their

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<v Speaker 2>young daughter, Maria acquiet beauty with Tess's brown skin and

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<v Speaker 2>smoldering dark eyes was a family treasure. Now At one am,

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<v Speaker 2>Tess kept a vigil in the hospital. When Dez suggested

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<v Speaker 2>that she should leave to get some sleep, the staff agreed,

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<v Speaker 2>although they were more concerned about his rest. When Tess

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<v Speaker 2>returned at six a m. And saw him smiling in

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<v Speaker 2>bed with most of the color returned to his face,

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<v Speaker 2>her spirits rose.

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<v Speaker 1>By nine a m.

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<v Speaker 2>Some of his extended family were perched around his bed

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<v Speaker 2>in the ICU, Des spoke to Mark's visibly distressed wife, Fatima.

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<v Speaker 8>Don't cry, I'm all right.

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<v Speaker 1>He was making jokes at his own expense and wise

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<v Speaker 1>cracking about being far too young to die.

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<v Speaker 8>I'm like a cat, I have nine lives.

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<v Speaker 2>After X rays and a cup of tea, he spoke

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<v Speaker 2>about the accident. His son beamed when Des said that

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<v Speaker 2>had it not been for Mark, the crush from the

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<v Speaker 2>caravan would have put him in a coffin. Tony Hoffman

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<v Speaker 2>was touched by the natural affection and love enveloping her patient,

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<v Speaker 2>who exerted a cheerfulness she put down to genuine family contentment.

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<v Speaker 2>She chatted freely to DEAs and Tess, their daughter, ten

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<v Speaker 2>year old Maria, gazing at her Dad with those liquid

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<v Speaker 2>eyes was gorgeous. Hoffman gave her a soft white toy,

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<v Speaker 2>the seal that she kept in the bottom of the

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<v Speaker 2>filing cabinet for young children who came into the unit.

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<v Speaker 2>At times like this, Tony Hoffman regretted some of the

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<v Speaker 2>choices she had made. Hoffman wished things had turned out

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<v Speaker 2>differently with some of the men she had loved. Her

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<v Speaker 2>career had been fulfilling, but at home after the shift ended,

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<v Speaker 2>she sometimes felt desperately lonely. By the time Tess returned

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<v Speaker 2>from lunch, the bed in the ICUU was empty. She

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<v Speaker 2>was immediately worried, but Des was fine.

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<v Speaker 1>He was doing so.

0:15:45.600 --> 0:15:48.680
<v Speaker 2>Well that he had been wheeled into the surgical ward

0:15:50.000 --> 0:15:53.360
<v Speaker 2>that afternoon. After he had been helped into the chair

0:15:53.440 --> 0:15:57.080
<v Speaker 2>beside his bed, test stayed and chatted with him until evening.

0:15:59.680 --> 0:16:03.240
<v Speaker 2>When she returned early the next morning, twenty seven July,

0:16:03.920 --> 0:16:05.800
<v Speaker 2>Des was in a bad way.

0:16:06.720 --> 0:16:09.480
<v Speaker 8>Dahl, I really didn't have a good sleep last night

0:16:09.840 --> 0:16:11.360
<v Speaker 8>because I was in pain all night.

0:16:12.600 --> 0:16:17.040
<v Speaker 2>Tess was confused. She had been assured that the morphine

0:16:17.120 --> 0:16:21.880
<v Speaker 2>trickling into his veins would deaden the pain. She examined

0:16:21.920 --> 0:16:25.440
<v Speaker 2>the intravenous connection and saw that it had become loose

0:16:25.680 --> 0:16:26.720
<v Speaker 2>and it was dripping.

0:16:27.640 --> 0:16:29.680
<v Speaker 9>Could you just please fix that properly?

0:16:31.040 --> 0:16:34.440
<v Speaker 2>They waited impatiently for a junior doctor to come by

0:16:34.760 --> 0:16:37.000
<v Speaker 2>and Reattach the line.

0:16:37.240 --> 0:16:39.080
<v Speaker 1>Des was encouraged.

0:16:38.560 --> 0:16:42.200
<v Speaker 2>To walk around the hospital corridors with a physiotherapist and

0:16:42.320 --> 0:16:45.800
<v Speaker 2>an assistant. He hobbled in pain as they supported him

0:16:45.840 --> 0:16:49.360
<v Speaker 2>under his armpits, then returned to bed and spoke by

0:16:49.400 --> 0:16:54.000
<v Speaker 2>telephone to his worried mother and sister. When the Bunderberg

0:16:54.120 --> 0:16:57.720
<v Speaker 2>News Males reporter arrived, Des recounted the accident.

0:16:58.720 --> 0:16:59.560
<v Speaker 8>Mike is my hero.

0:17:01.440 --> 0:17:04.880
<v Speaker 2>Tess returned from lunch to discover that he had suddenly

0:17:04.960 --> 0:17:09.880
<v Speaker 2>collapsed and been rushed back to the intensive care unit. Hoffmann,

0:17:10.400 --> 0:17:15.320
<v Speaker 2>shocked at how rapidly he had deteriorated, calmly organized her staff.

0:17:16.280 --> 0:17:19.479
<v Speaker 2>The nurses rushed to save his life. Des could not

0:17:19.600 --> 0:17:23.959
<v Speaker 2>breathe and his blood pressure had plummeted. His heart was racing,

0:17:24.040 --> 0:17:27.840
<v Speaker 2>and the pain in his chest had become unbearable. He

0:17:27.920 --> 0:17:32.520
<v Speaker 2>was slipping in and out of consciousness. Doctor if Ta

0:17:32.520 --> 0:17:37.119
<v Speaker 2>Carr Eunus, one of the anesthetists, was attempting to resuscitate

0:17:37.200 --> 0:17:41.000
<v Speaker 2>him with the help of three nurses. Doctor Martin Carter,

0:17:41.359 --> 0:17:45.440
<v Speaker 2>the anesthetist in charge of the ICU, was clear.

0:17:46.080 --> 0:17:48.640
<v Speaker 7>If the patient is going to need blood products, he'll

0:17:48.680 --> 0:17:49.840
<v Speaker 7>need to be flown out.

0:17:51.160 --> 0:17:55.640
<v Speaker 2>Carter decided that as Bramwich might need thoracic surgery, long

0:17:55.720 --> 0:17:59.439
<v Speaker 2>term ventilatory support and access to a blood bank, he

0:17:59.520 --> 0:18:04.120
<v Speaker 2>should be rush to one of the larger hospitals in Brisbane.

0:18:04.320 --> 0:18:07.160
<v Speaker 2>There were urgent efforts to find a bed in Brisbane.

0:18:07.480 --> 0:18:10.639
<v Speaker 2>Prince Charles Hospital was full that a bed might be

0:18:10.680 --> 0:18:16.080
<v Speaker 2>available at Princess Alexandra Hospital. The Royal Flying Doctor Servis

0:18:16.280 --> 0:18:21.200
<v Speaker 2>was ready for the mercy mission. Hoffman relayed the message

0:18:21.240 --> 0:18:25.480
<v Speaker 2>from the bed coordinators in Brisbane to doctor Carter, doctor

0:18:25.600 --> 0:18:30.120
<v Speaker 2>Jim Gaffield and doctor James Boyd, a principal house officer

0:18:30.200 --> 0:18:37.600
<v Speaker 2>working under doctor Jayant Patel's supervision. Hoffman was ecstatically.

0:18:36.800 --> 0:18:39.000
<v Speaker 10>Relieved They've got a bed.

0:18:40.600 --> 0:18:43.359
<v Speaker 2>She could see that des Bramwich needed to be in

0:18:43.400 --> 0:18:48.440
<v Speaker 2>a hospital which practiced thoracic surgery. Under no circumstances did

0:18:48.480 --> 0:18:51.119
<v Speaker 2>she want to see Bramwich fall into the hands of

0:18:51.240 --> 0:18:57.040
<v Speaker 2>Jayant Patel, the director of surgery, had been absent from

0:18:57.040 --> 0:18:58.400
<v Speaker 2>the hospital for all of.

0:18:58.400 --> 0:18:59.280
<v Speaker 1>May and June.

0:18:59.680 --> 0:19:02.800
<v Speaker 2>He had had taken study leave and holidays to return

0:19:02.840 --> 0:19:06.520
<v Speaker 2>to Jamnagar in India to see his mother, and then

0:19:06.600 --> 0:19:09.639
<v Speaker 2>to Portland in the United States to spend time with

0:19:09.760 --> 0:19:15.480
<v Speaker 2>his family. The run of complications, the conflict in the wards,

0:19:15.560 --> 0:19:20.040
<v Speaker 2>and the fears of the staff had disappeared. Doctor Patel's

0:19:20.119 --> 0:19:24.639
<v Speaker 2>holiday was a blessing for all. Tony Hoffman recalled the

0:19:24.680 --> 0:19:29.240
<v Speaker 2>plight of Una Conners, whom Patel operated on for cancer

0:19:29.320 --> 0:19:33.080
<v Speaker 2>of the sigmoid colon in April. The woman had to

0:19:33.080 --> 0:19:37.199
<v Speaker 2>be rushed back by ambulance after a complete evisceration of

0:19:37.240 --> 0:19:42.560
<v Speaker 2>the wound and her intestines being almost fully exposed. Hoffman

0:19:42.640 --> 0:19:46.800
<v Speaker 2>had grown unusually fond of Desbramach and his family in

0:19:46.840 --> 0:19:49.640
<v Speaker 2>the few hours she had spent with them in the ICU.

0:19:50.520 --> 0:19:55.080
<v Speaker 2>But his perilous condition was worsening. As doctor Eunice tried

0:19:55.119 --> 0:19:58.160
<v Speaker 2>to put in a central line to convey drugs, the

0:19:58.160 --> 0:20:03.959
<v Speaker 2>gravely ill man experienced ventricular standstill. His heart was refusing

0:20:04.000 --> 0:20:09.520
<v Speaker 2>to pump blood. Doctor Gaffield asked Patel to look at

0:20:09.520 --> 0:20:13.280
<v Speaker 2>the X rays of his chest. Patel seized the offer

0:20:13.440 --> 0:20:16.800
<v Speaker 2>and in his booming voice, started undoing the plans to

0:20:16.920 --> 0:20:18.919
<v Speaker 2>transfer Brammage from Bunderberg.

0:20:19.960 --> 0:20:22.000
<v Speaker 11>The patient doesn't need to go to Brisbane. He isn't

0:20:22.000 --> 0:20:24.640
<v Speaker 11>sick enough. If we can't care for such simple things

0:20:24.680 --> 0:20:27.280
<v Speaker 11>as fractured ribs, there is no point in doing any

0:20:27.280 --> 0:20:28.840
<v Speaker 11>sort of drama surgery at the hospital.

0:20:30.400 --> 0:20:33.720
<v Speaker 1>Hoffman, stricken with fear, waited.

0:20:33.359 --> 0:20:38.040
<v Speaker 2>For Gaffield to take charge. Brammage was doctor Gaffield's patient.

0:20:38.680 --> 0:20:41.359
<v Speaker 2>Doctor Carter had already come to the view that the

0:20:41.400 --> 0:20:47.560
<v Speaker 2>best course was urgent transfer. Doctor Eunice agreed arrangements had

0:20:47.600 --> 0:20:52.680
<v Speaker 2>been made, but Patel's dominant personality was assuming control.

0:20:54.040 --> 0:20:57.080
<v Speaker 11>He doesn't need to be transferred. I've been a cardiothoracic

0:20:57.119 --> 0:21:00.320
<v Speaker 11>surgeon for twenty years. If he needs anything, can do

0:21:00.359 --> 0:21:00.880
<v Speaker 11>it here.

0:21:01.720 --> 0:21:05.800
<v Speaker 2>He repeated the confident boasts to members of Bramich's family,

0:21:05.880 --> 0:21:09.600
<v Speaker 2>as Hoffmann quietly pleaded for the transfer to go ahead.

0:21:10.280 --> 0:21:14.760
<v Speaker 10>Please Dr Gaffield fin this man through to Brisbane, even

0:21:14.840 --> 0:21:18.200
<v Speaker 10>if you think he doesn't need a cardiothoracic surgeon. I'm

0:21:18.240 --> 0:21:21.600
<v Speaker 10>really afraid that he's going to die.

0:21:21.760 --> 0:21:26.720
<v Speaker 1>Dr Gaffield replied, No, that won't happen. He won't die.

0:21:28.160 --> 0:21:31.199
<v Speaker 2>He said he wanted to do a CT scan to

0:21:31.240 --> 0:21:35.480
<v Speaker 2>provide definitive information for the handover to the surgeons in Brisbane,

0:21:36.680 --> 0:21:40.600
<v Speaker 2>Patel disappeared back into the operating theater to perform a

0:21:40.680 --> 0:21:43.639
<v Speaker 2>colonoscopy on a patient, but in the course of that

0:21:43.800 --> 0:21:48.760
<v Speaker 2>procedure he perforated the bow. He insisted his injured patient

0:21:48.800 --> 0:21:51.879
<v Speaker 2>should have a CT scan of the bowl before the

0:21:51.960 --> 0:21:53.240
<v Speaker 2>gravely ill Brammage.

0:21:54.000 --> 0:21:58.520
<v Speaker 11>Patel yelled a perforated both takes precedence over a non

0:21:58.640 --> 0:22:00.640
<v Speaker 11>urgency scan at all times.

0:22:01.400 --> 0:22:04.720
<v Speaker 2>The latest botch up a rarity for most doctors, but

0:22:04.840 --> 0:22:08.679
<v Speaker 2>a common occurrence for Petel, meant that another doctor was

0:22:08.800 --> 0:22:12.800
<v Speaker 2>needed to help him repair the bow. Tony Hoffman asked

0:22:12.840 --> 0:22:15.720
<v Speaker 2>doctor Martin Carter, who was due to leave, to give

0:22:15.760 --> 0:22:18.880
<v Speaker 2>a lecture to accompany Bramwich for the CT scan.

0:22:19.600 --> 0:22:20.200
<v Speaker 1>He agreed.

0:22:21.000 --> 0:22:24.119
<v Speaker 2>By the time they returned to the intensive care unit,

0:22:24.440 --> 0:22:29.120
<v Speaker 2>the scan showed three liters of blood pooling in Bramich's chest.

0:22:30.040 --> 0:22:33.240
<v Speaker 2>As Hoffman left the intensive care unit at seven point

0:22:33.240 --> 0:22:36.719
<v Speaker 2>thirty pm to go home, the Royal Flying Doctor aircraft

0:22:36.840 --> 0:22:40.840
<v Speaker 2>was being ready for the trip to Bunderberg. Hoffman had

0:22:40.840 --> 0:22:44.000
<v Speaker 2>stayed back for three hours to ensure des Bramwich would

0:22:44.000 --> 0:22:47.359
<v Speaker 2>get away for the help he so desperately needed. She

0:22:47.520 --> 0:22:50.720
<v Speaker 2>walked to the hospital car park. Confident that Bramwich would

0:22:50.800 --> 0:22:55.920
<v Speaker 2>survive in Brisbane despite his problems, Hoffman felt sure he

0:22:55.960 --> 0:22:58.879
<v Speaker 2>would wake up in the morning. Three hundred and seventy

0:22:58.960 --> 0:23:13.320
<v Speaker 2>kilometers from tell chapter twenty one, the stabbing, late July

0:23:13.680 --> 0:23:14.639
<v Speaker 2>two thousand and.

0:23:14.520 --> 0:23:20.600
<v Speaker 10>Four, Oh did mister Brammage get off all right?

0:23:22.240 --> 0:23:25.320
<v Speaker 2>Outside the hospital elevator At the start of her shift

0:23:25.359 --> 0:23:28.359
<v Speaker 2>the morning after the frantic efforts to save his life

0:23:28.520 --> 0:23:31.880
<v Speaker 2>and move him to Brisbane, Tony Hoffman had bumped into

0:23:31.920 --> 0:23:36.240
<v Speaker 2>doctor Martin Carter. She popped the question. After a quick

0:23:36.280 --> 0:23:37.680
<v Speaker 2>exchange of pleasantries.

0:23:38.720 --> 0:23:40.520
<v Speaker 1>No, he died.

0:23:42.040 --> 0:23:45.720
<v Speaker 2>When the Flying Doctor had finally arrived after ten pm

0:23:45.880 --> 0:23:49.760
<v Speaker 2>with flight nurse Anita Carr and doctor Jackie Butler. Their

0:23:49.840 --> 0:23:52.600
<v Speaker 2>patient was closer to death than he had ever been.

0:23:53.960 --> 0:23:57.280
<v Speaker 2>Patel had remained in control and declared him to be

0:23:57.400 --> 0:24:01.600
<v Speaker 2>too sick to be transferred. As Bramich died a little

0:24:01.600 --> 0:24:05.800
<v Speaker 2>after midnight, despite frantic resuscitation efforts by doctor if T

0:24:05.920 --> 0:24:11.240
<v Speaker 2>Carr Eunice, the nurses were in tears. The Flying Doctor

0:24:11.240 --> 0:24:16.920
<v Speaker 2>staff wept. Tess, Maria and Mark huddled together, shocked, crying

0:24:17.280 --> 0:24:22.800
<v Speaker 2>and wondering what had gone wrong. Hoffman was devastated, she

0:24:23.040 --> 0:24:25.800
<v Speaker 2>thought of the beautiful little girl who no longer had

0:24:25.800 --> 0:24:30.480
<v Speaker 2>a father. She guessed immediately that Patel's decision to halt

0:24:30.520 --> 0:24:34.359
<v Speaker 2>the transfer was all about Patel and his determination to

0:24:34.480 --> 0:24:38.480
<v Speaker 2>flaunt himself. It had little to do with the welfare

0:24:38.560 --> 0:24:48.119
<v Speaker 2>of patients. Despite mounting evidence of needless deaths and injuries,

0:24:48.400 --> 0:24:52.159
<v Speaker 2>the director of surgery remained delusional about his own abilities.

0:24:53.280 --> 0:24:57.639
<v Speaker 2>The death of Bramich was the turning point. Hoffman decided

0:24:57.720 --> 0:25:00.879
<v Speaker 2>from that moment to do everything in her power to

0:25:01.000 --> 0:25:05.480
<v Speaker 2>highlight Petel's lethal menace. She told Martin Carter.

0:25:06.040 --> 0:25:08.760
<v Speaker 10>We have to do something about this, so we cannot

0:25:08.840 --> 0:25:10.439
<v Speaker 10>let this happen any longer.

0:25:11.520 --> 0:25:14.240
<v Speaker 2>She went to her office and broke down in tears.

0:25:14.760 --> 0:25:18.480
<v Speaker 2>The Bunderberg newsmail that day had a bright picture story

0:25:18.520 --> 0:25:22.959
<v Speaker 2>about des Bramich's near death experience. He was sitting up

0:25:23.000 --> 0:25:27.160
<v Speaker 2>in the photograph, looking larger than life. In the article,

0:25:27.280 --> 0:25:28.320
<v Speaker 2>Bramwich says.

0:25:28.880 --> 0:25:30.879
<v Speaker 8>I thought I was going to die because I couldn't

0:25:30.880 --> 0:25:33.960
<v Speaker 8>get any air. It never hit me until the next morning,

0:25:34.119 --> 0:25:36.040
<v Speaker 8>the reality of it that I was in the hands

0:25:36.040 --> 0:25:38.400
<v Speaker 8>of the gods.

0:25:38.400 --> 0:25:42.920
<v Speaker 2>Doctor Martin Strawn, a general physician in private practice who

0:25:43.040 --> 0:25:46.240
<v Speaker 2>worked part time as a visiting medical officer at the

0:25:46.280 --> 0:25:50.240
<v Speaker 2>hospital saw Hoffman sobbing and gently asked what was wrong.

0:25:51.600 --> 0:25:54.720
<v Speaker 2>She told him about the Bramwich case and the circumstances

0:25:54.720 --> 0:25:58.439
<v Speaker 2>of several other deaths, and she recounted the startling rates

0:25:58.480 --> 0:26:03.840
<v Speaker 2>of wound breakdowns and complications. She told him how doctor

0:26:03.920 --> 0:26:07.720
<v Speaker 2>Carter referred to Patel behind his back as doctor Death,

0:26:08.840 --> 0:26:12.480
<v Speaker 2>how the nurses were distraught with worry for the patients,

0:26:12.880 --> 0:26:16.359
<v Speaker 2>how in the renal unit he had flouted basic anti

0:26:16.400 --> 0:26:21.639
<v Speaker 2>contamination standards, and how the director of medicine, doctor Peter Meak,

0:26:21.920 --> 0:26:26.959
<v Speaker 2>refused to let Patel anywhere near his patients. Doctor Strawn

0:26:27.080 --> 0:26:29.359
<v Speaker 2>promised to go away and talk to some of his

0:26:29.440 --> 0:26:31.919
<v Speaker 2>colleagues about Patel and his competence.

0:26:33.119 --> 0:26:35.360
<v Speaker 1>Two days later, he told her.

0:26:36.280 --> 0:26:39.640
<v Speaker 8>There's widespread concern, but nobody is willing to stick their

0:26:39.680 --> 0:26:40.400
<v Speaker 8>neck out yet.

0:26:41.960 --> 0:26:46.720
<v Speaker 2>The untimely death of des Bramitch galvanized the nurses. Several

0:26:46.720 --> 0:26:50.560
<v Speaker 2>of those nurses who had witnessed the last agonizing hours

0:26:50.600 --> 0:26:56.040
<v Speaker 2>of his life, Karen Fox, Vivian Tapiolis, Daniel Aitken and

0:26:56.240 --> 0:27:00.639
<v Speaker 2>Sandra Sharp, were appalled at the turn of events. The

0:27:00.920 --> 0:27:03.919
<v Speaker 2>ICU staff mourned in the beginning and then they became

0:27:04.000 --> 0:27:07.320
<v Speaker 2>angry as they reflected on all the patients Patel had

0:27:07.400 --> 0:27:11.040
<v Speaker 2>harmed since he came to the hospital. They did not

0:27:11.280 --> 0:27:15.840
<v Speaker 2>know the extent of des Bramitch's internal injuries. It was

0:27:16.040 --> 0:27:19.320
<v Speaker 2>probable that these injuries were so severe he may have

0:27:19.480 --> 0:27:23.919
<v Speaker 2>died even if he had been transferred. But they understood

0:27:23.920 --> 0:27:26.240
<v Speaker 2>that he had been robbed of at least a fighting

0:27:26.359 --> 0:27:30.400
<v Speaker 2>chance by a bombastic surgeon who threw his weight around

0:27:30.480 --> 0:27:35.640
<v Speaker 2>to prevent a transfer. First, Patel had insisted that Desbramitch

0:27:35.760 --> 0:27:38.960
<v Speaker 2>was not sick enough to go, and then he was

0:27:39.000 --> 0:27:43.600
<v Speaker 2>too sick. They understood that Patel had spoken callously to

0:27:43.640 --> 0:27:47.640
<v Speaker 2>the family, telling Tess that she should start praying because

0:27:47.840 --> 0:27:52.320
<v Speaker 2>her husband would surely die, telling Tess and her daughter

0:27:52.480 --> 0:27:56.160
<v Speaker 2>to stop crying at the bedside, telling anyone who cared

0:27:56.160 --> 0:28:00.000
<v Speaker 2>to listen how his experience in trauma surgery made him

0:28:00.160 --> 0:28:03.640
<v Speaker 2>better qualified than anyone in Brisbane to manage the care.

0:28:05.000 --> 0:28:08.720
<v Speaker 2>At one point, another nurse, Sharon Cree, had to move

0:28:08.760 --> 0:28:12.440
<v Speaker 2>away from Patel because he was talking so obnoxiously about

0:28:12.440 --> 0:28:18.840
<v Speaker 2>his wealth of experience and expertise. Karen Fox was tormented

0:28:18.880 --> 0:28:22.119
<v Speaker 2>by the death she could not erase from her mind.

0:28:22.240 --> 0:28:25.560
<v Speaker 2>An image of Patel's stabbing Brammage with a large needle.

0:28:26.600 --> 0:28:31.440
<v Speaker 2>For some unexplained reason, Patel had decided that Bramach's critical

0:28:31.480 --> 0:28:34.800
<v Speaker 2>condition might be due to blood between the two layers

0:28:34.960 --> 0:28:38.760
<v Speaker 2>of the peri cardium, a protective sack around the heart.

0:28:40.000 --> 0:28:44.320
<v Speaker 2>Although an ultrasound had already proved there was no fluid there,

0:28:44.600 --> 0:28:49.880
<v Speaker 2>Patel had diagnosed a cardiac tamponade. He decided to perform

0:28:50.040 --> 0:28:55.680
<v Speaker 2>a peri cardio sentisis using a wide born needle. He

0:28:55.840 --> 0:29:00.520
<v Speaker 2>wanted to puncture the sack to drain nonexistent blood. The

0:29:00.560 --> 0:29:06.600
<v Speaker 2>invasive procedure requires skill and strength. Patel botched it. The

0:29:06.600 --> 0:29:09.280
<v Speaker 2>needle is supposed to go in within a few attempts.

0:29:10.080 --> 0:29:14.280
<v Speaker 2>Patel stabbed the needle violently and repeatedly into the semi

0:29:14.320 --> 0:29:20.000
<v Speaker 2>conscious Brammage's chest. After flailing away in a frenzy, Patel

0:29:20.120 --> 0:29:25.880
<v Speaker 2>finally extracted a minuscule few milli liters of blood. Nurse

0:29:26.000 --> 0:29:30.280
<v Speaker 2>Fox had never seen anything like it. Doctor Carter and

0:29:30.360 --> 0:29:35.360
<v Speaker 2>doctor iftekar Unus were also confused. They knew the ultrasound

0:29:35.400 --> 0:29:38.120
<v Speaker 2>results gave no indication of blood.

0:29:37.920 --> 0:29:38.520
<v Speaker 1>In the sack.

0:29:39.880 --> 0:29:42.560
<v Speaker 2>There appeared to be no good reason to be adding

0:29:42.600 --> 0:29:46.800
<v Speaker 2>to des brahmages to stress and pain. Eunus was angry

0:29:46.800 --> 0:29:51.040
<v Speaker 2>about it. He suspected Patel might have punctured a coronary

0:29:51.160 --> 0:29:55.920
<v Speaker 2>vessel with his repeated stabbing motions. Nurse Fox told Hoffman.

0:29:56.960 --> 0:30:00.280
<v Speaker 12>During this procedure, doctor Pateel was loudly making comment that

0:30:00.320 --> 0:30:02.400
<v Speaker 12>the patient will die and does not need to go

0:30:02.400 --> 0:30:05.160
<v Speaker 12>to Brisbane. I asked doctor Peateell to mind what he

0:30:05.280 --> 0:30:07.120
<v Speaker 12>was saying as the family were in the hallway.

0:30:08.240 --> 0:30:11.840
<v Speaker 2>Patel had told Fox that the family members needed to

0:30:11.920 --> 0:30:16.440
<v Speaker 2>know the seriousness of the situation, but Fox replied.

0:30:16.640 --> 0:30:19.480
<v Speaker 12>They need to be told face to face, not overhearing

0:30:19.480 --> 0:30:21.160
<v Speaker 12>what's being said behind the curtains.

0:30:22.240 --> 0:30:26.640
<v Speaker 1>Fox told Hoffman all the distressing details, including how Patel

0:30:26.760 --> 0:30:28.960
<v Speaker 1>had inserted a chestrain and.

0:30:29.280 --> 0:30:33.160
<v Speaker 12>Poked and prodded using his fingers through the incision.

0:30:34.280 --> 0:30:38.280
<v Speaker 2>Tony Hoffman was so frustrated and worried about the situation

0:30:38.520 --> 0:30:43.120
<v Speaker 2>she telephoned the acting coroner, Neil Lavering and explained the

0:30:43.200 --> 0:30:48.360
<v Speaker 2>concerns over Patel's competence. She described the brammished death and

0:30:48.400 --> 0:30:55.080
<v Speaker 2>the interference by Patel. Lavering replied, well, that confirms some

0:30:55.160 --> 0:30:58.080
<v Speaker 2>of the things I've been thinking about what has been

0:30:58.160 --> 0:31:01.880
<v Speaker 2>going on at the hospital. He said he would await

0:31:01.920 --> 0:31:07.800
<v Speaker 2>the documentation. Hoffman also telephoned the Bunderberg police station and

0:31:08.160 --> 0:31:11.600
<v Speaker 2>was put through to a senior officer. He asked if

0:31:11.640 --> 0:31:16.120
<v Speaker 2>the hospital held morbidity and mortality meetings or had any

0:31:16.160 --> 0:31:21.320
<v Speaker 2>other mechanisms that would identify negligence causing deaths, but neither

0:31:21.520 --> 0:31:26.200
<v Speaker 2>the coroner's office nor the police followed up. Hoffman next

0:31:26.280 --> 0:31:30.800
<v Speaker 2>prepared a sentinel event report. This was a major step.

0:31:31.400 --> 0:31:36.000
<v Speaker 2>According to the protocol, a sentinel event is rare, serious

0:31:36.320 --> 0:31:42.560
<v Speaker 2>and requires prompt and in depth investigation. Hoffman's accompanying memo

0:31:42.760 --> 0:31:47.640
<v Speaker 2>to management described how Patel bullied staff, misused the intensive

0:31:47.680 --> 0:31:52.959
<v Speaker 2>care unit, compromised care, and constantly threatened to quit because

0:31:52.960 --> 0:31:57.880
<v Speaker 2>he did not want his patients transferred. Tony Hoffman wrote this.

0:31:58.960 --> 0:32:02.600
<v Speaker 10>The director of the union, Dr Carter, is usually supportive

0:32:02.640 --> 0:32:07.680
<v Speaker 10>and proactive about transferring patients, except when doctor Petel's patients

0:32:07.680 --> 0:32:12.480
<v Speaker 10>are concerned. Dr Patel creates such an atmosphere of fear

0:32:12.520 --> 0:32:16.600
<v Speaker 10>and intimidation in the unit that his behavior is rarely challenged.

0:32:17.520 --> 0:32:21.000
<v Speaker 10>On several occasions, when doctor Petel's patients have been in

0:32:21.040 --> 0:32:25.120
<v Speaker 10>the ICU, he has refused to transfer his patient to Brisbane,

0:32:25.720 --> 0:32:28.880
<v Speaker 10>even when the patients have deteriorated and have been in

0:32:29.280 --> 0:32:32.880
<v Speaker 10>ICU for much longer than twenty four to forty eight hours.

0:32:33.840 --> 0:32:36.920
<v Speaker 10>He has done this when a bed has already been obtained.

0:32:37.720 --> 0:32:41.840
<v Speaker 10>This has on several occasions placed the patient in jeopardy

0:32:41.960 --> 0:32:43.720
<v Speaker 10>as they have further deteriorated.

0:32:47.480 --> 0:32:50.640
<v Speaker 2>Hoffman repeated the concerns that she had expressed more than

0:32:50.680 --> 0:32:54.720
<v Speaker 2>twelve months earlier to Darren Keating about the dangers inherent

0:32:54.880 --> 0:32:59.560
<v Speaker 2>in the esophagectomy procedures that Patel had been determined to perform.

0:33:00.400 --> 0:33:04.080
<v Speaker 2>She said Patel's interference in the care of des Brammage

0:33:04.160 --> 0:33:07.320
<v Speaker 2>may have led to his death. She ended the two

0:33:07.360 --> 0:33:09.680
<v Speaker 2>page document by saying Patel.

0:33:10.040 --> 0:33:12.920
<v Speaker 10>Actually endangers the lives of the patients.

0:33:14.640 --> 0:33:19.040
<v Speaker 2>The acting Director of Nursing, Patrick Martin, who perused the document,

0:33:19.240 --> 0:33:21.200
<v Speaker 2>gave Tony Hoffman some feedback.

0:33:22.520 --> 0:33:26.080
<v Speaker 1>Wow. Love, that's all pretty heavy. It's very good, though.

0:33:26.680 --> 0:33:29.520
<v Speaker 6>My experience with Darren is to stick to facts and

0:33:29.560 --> 0:33:31.400
<v Speaker 6>figures and not be a motive.

0:33:31.720 --> 0:33:33.400
<v Speaker 13>He absolutely turns off a motive.

0:33:33.440 --> 0:33:37.880
<v Speaker 6>Approaches quote, percentages and figures to him, and he responds

0:33:38.160 --> 0:33:39.200
<v Speaker 6>much more favorably.

0:33:40.960 --> 0:33:44.760
<v Speaker 2>Hoffman had lost confidence in her own line manager the

0:33:44.840 --> 0:33:49.040
<v Speaker 2>new director of Nursing, Linda Mulligan. She was a stickler

0:33:49.080 --> 0:33:52.920
<v Speaker 2>for the memo and formal appointments for meetings, but when

0:33:53.000 --> 0:33:56.200
<v Speaker 2>it came to ward rounds, Mulligan was rarely seen by

0:33:56.240 --> 0:34:01.440
<v Speaker 2>the nurses. She operated very differently to Glennis Goodman, who

0:34:01.480 --> 0:34:02.720
<v Speaker 2>had retired.

0:34:03.880 --> 0:34:04.920
<v Speaker 1>A few weeks earlier.

0:34:04.960 --> 0:34:08.400
<v Speaker 2>When Hoffman went to Mulligan to voice concerns about Patel,

0:34:08.960 --> 0:34:12.680
<v Speaker 2>she left the executive office feeling more powerless than ever.

0:34:14.160 --> 0:34:18.000
<v Speaker 2>Mulligan had given her a book called Coping with Difficult

0:34:18.040 --> 0:34:21.600
<v Speaker 2>People by doctor Robert Ranson to take home to read.

0:34:23.080 --> 0:34:26.799
<v Speaker 2>She had suggested that Hoffman should consult a psychologist and

0:34:26.960 --> 0:34:29.440
<v Speaker 2>undergo training in conflict resolution.

0:34:39.360 --> 0:34:42.400
<v Speaker 1>Chapter twenty two, Justice for Elise.

0:34:42.840 --> 0:34:49.439
<v Speaker 2>Late July two thousand and four, the files describing ten

0:34:49.520 --> 0:34:53.040
<v Speaker 2>year old Elise Neville's final few hours moved me to

0:34:53.120 --> 0:34:56.239
<v Speaker 2>tears in the public area of the District Court Registry

0:34:56.400 --> 0:35:00.600
<v Speaker 2>in George Street, Brisbane, as Tony Hoffman and the other

0:35:00.719 --> 0:35:04.879
<v Speaker 2>nurses at Bunderberg Hospital seethed and grieved over the death

0:35:04.920 --> 0:35:08.279
<v Speaker 2>of Desbramitch. I became absorbed in the story of a

0:35:08.280 --> 0:35:10.719
<v Speaker 2>little girl who had rolled the wrong way in her

0:35:10.760 --> 0:35:13.560
<v Speaker 2>sleep and fallen out of a bunk bed during a

0:35:13.640 --> 0:35:18.320
<v Speaker 2>holiday with her family on the Sunshine Coast. Leaning over

0:35:18.440 --> 0:35:21.719
<v Speaker 2>a large folder laid out on a chipped counter, I

0:35:21.760 --> 0:35:25.960
<v Speaker 2>read hundreds of pages of witness statements and medical reports

0:35:25.960 --> 0:35:30.279
<v Speaker 2>that helped reconstruct seven January two thousand and two and

0:35:30.320 --> 0:35:35.240
<v Speaker 2>the ensuing forty eight hours. Although some of the accounts differed,

0:35:35.440 --> 0:35:39.160
<v Speaker 2>they documented the seriousness of Elisa's head injury when she

0:35:39.239 --> 0:35:43.640
<v Speaker 2>was rushed to Caloundra Hospital shortly after three am, the

0:35:43.760 --> 0:35:48.160
<v Speaker 2>deficiencies of the examination by doctor Andrew Donovan and Nurse

0:35:48.239 --> 0:35:54.400
<v Speaker 2>Beverly Duncan's examination in the emergency department, the inevitable brain injury,

0:35:54.680 --> 0:35:58.080
<v Speaker 2>and the agony of Elisa's parents, gered and the rain.

0:35:59.640 --> 0:36:03.880
<v Speaker 2>There was something primal about Jered's pain on raw display,

0:36:04.000 --> 0:36:06.920
<v Speaker 2>as graphically as if he had spilled his own blood

0:36:07.040 --> 0:36:08.000
<v Speaker 2>throughout the folder.

0:36:09.120 --> 0:36:10.440
<v Speaker 1>This is what he wrote.

0:36:11.320 --> 0:36:13.600
<v Speaker 14>We will pursue this while there is still breath in

0:36:13.640 --> 0:36:17.120
<v Speaker 14>our bodies and blood flowing in our hearts. The whole

0:36:17.160 --> 0:36:20.280
<v Speaker 14>episode is an absolute scandal, and there is no way

0:36:20.320 --> 0:36:22.040
<v Speaker 14>that we will ever let them get away with it.

0:36:25.400 --> 0:36:28.239
<v Speaker 2>Jered believed he had failed in his duty as a

0:36:28.320 --> 0:36:31.800
<v Speaker 2>father and as a doctor, to protect his daughter from palm,

0:36:32.760 --> 0:36:37.480
<v Speaker 2>and he blamed himself, the fatigued doctor Donovan, the nurses,

0:36:37.840 --> 0:36:41.680
<v Speaker 2>the system, and the hospital. Jered further wrote.

0:36:43.000 --> 0:36:46.000
<v Speaker 14>The doctor came probably about fifteen minutes after we first

0:36:46.080 --> 0:36:49.480
<v Speaker 14>arrived at the hospital. His name was Andrew, as we recall,

0:36:50.120 --> 0:36:53.640
<v Speaker 14>we didn't catch his surname. He took a very brief history.

0:36:54.000 --> 0:36:56.120
<v Speaker 14>I told him that I was medically trained, but that

0:36:56.160 --> 0:37:00.239
<v Speaker 14>I had not done clinical work for many years. Soon

0:37:00.239 --> 0:37:03.520
<v Speaker 14>began a discussion about the need for a CT computerized

0:37:03.520 --> 0:37:08.040
<v Speaker 14>tomography scan. He said, you can't see tee everyone who

0:37:08.120 --> 0:37:11.560
<v Speaker 14>hits their head. We return to a discussion about going

0:37:11.560 --> 0:37:14.840
<v Speaker 14>to Nambole hospital. We ask how far it is and

0:37:14.880 --> 0:37:17.080
<v Speaker 14>how long it will take to get there. He still

0:37:17.120 --> 0:37:20.560
<v Speaker 14>hasn't really examined Lease, and he says something like lots

0:37:20.600 --> 0:37:23.400
<v Speaker 14>of kids hit their head. Namble will probably send you

0:37:23.440 --> 0:37:27.560
<v Speaker 14>home too. We say that Elise has vomited, and he says,

0:37:27.800 --> 0:37:30.760
<v Speaker 14>lots of kids vomit at night. We say that Elise

0:37:30.880 --> 0:37:35.279
<v Speaker 14>rarely vomits. He keeps reassuring, We keep sending signals of

0:37:35.320 --> 0:37:38.719
<v Speaker 14>worry and concern. The discussions have gone on for some

0:37:38.880 --> 0:37:42.200
<v Speaker 14>time and we are at an impasse. He then says

0:37:42.239 --> 0:37:44.840
<v Speaker 14>something along the lines of look, I will do a

0:37:44.880 --> 0:37:48.680
<v Speaker 14>neurological examination if that would make you feel better. He

0:37:48.760 --> 0:37:51.760
<v Speaker 14>gets a tendon hammer to go with his torch. Elise

0:37:51.840 --> 0:37:55.080
<v Speaker 14>has her eyes closed and won't cooperate with him. She

0:37:55.200 --> 0:37:57.920
<v Speaker 14>is in pain and acting nothing like her normal self.

0:37:58.560 --> 0:38:00.640
<v Speaker 14>We tell him that she is not normal like this.

0:38:01.480 --> 0:38:04.160
<v Speaker 14>He then says coldly in front of a lisea as well,

0:38:04.840 --> 0:38:07.480
<v Speaker 14>she's a ten year old girl. It's late, she has

0:38:07.520 --> 0:38:09.919
<v Speaker 14>had a disturbed night, and she is pulling the wool

0:38:09.920 --> 0:38:13.279
<v Speaker 14>over her parents' eyes. By this stage, we have a

0:38:13.360 --> 0:38:16.440
<v Speaker 14>child with a head injury, a large contusion over her

0:38:16.520 --> 0:38:21.799
<v Speaker 14>left temple, a history of vomiting, and developing uncoperation. He

0:38:21.840 --> 0:38:24.120
<v Speaker 14>finishes with something like, I don't think there will be

0:38:24.200 --> 0:38:27.919
<v Speaker 14>any problems in your case. You're a sensible father. Take

0:38:27.960 --> 0:38:30.759
<v Speaker 14>her home and watch her. Even if she starts to

0:38:30.800 --> 0:38:32.920
<v Speaker 14>have problems, there will be plenty of time to do

0:38:32.960 --> 0:38:36.359
<v Speaker 14>what needs to be done. We didn't want to go home,

0:38:36.400 --> 0:38:38.759
<v Speaker 14>but we had nowhere else to go, as he and

0:38:38.840 --> 0:38:45.040
<v Speaker 14>the hospital had totally rejected us. I kept checking Lisa's pulse, eyes, breathing,

0:38:45.160 --> 0:38:47.560
<v Speaker 14>and movement as she lay next to me on our bed.

0:38:48.160 --> 0:38:51.960
<v Speaker 14>She was restless and kept moaning, crying, and complaining about

0:38:51.960 --> 0:38:55.279
<v Speaker 14>her sore head. I kept trying to diagnose what might

0:38:55.360 --> 0:38:57.319
<v Speaker 14>be going on, but it was all a blur and

0:38:57.360 --> 0:39:01.320
<v Speaker 14>nothing made any sense to me. Convinced myself that Elise

0:39:01.520 --> 0:39:04.280
<v Speaker 14>must just have a minor concussion at the very worst,

0:39:04.520 --> 0:39:06.440
<v Speaker 14>and we would see how she was a bit later

0:39:06.719 --> 0:39:11.239
<v Speaker 14>and probably get some more medical attention in the morning. Eventually,

0:39:11.280 --> 0:39:14.480
<v Speaker 14>it was now some time after six am, Alise seemed

0:39:14.520 --> 0:39:18.480
<v Speaker 14>to finally settle. Thinking that Elise was finally sleeping, I

0:39:18.520 --> 0:39:20.600
<v Speaker 14>started a doze on and off as I lay next

0:39:20.600 --> 0:39:23.879
<v Speaker 14>to her. I was never actually asleep, more just lying

0:39:23.920 --> 0:39:26.000
<v Speaker 14>next to her with my eyes closed and trying to

0:39:26.040 --> 0:39:30.200
<v Speaker 14>calm down. It had been a harrowing night. I suddenly

0:39:30.239 --> 0:39:32.520
<v Speaker 14>jolted up from my dozing when I felt something was

0:39:32.640 --> 0:39:35.560
<v Speaker 14>very wrong with Leise. So did Lorraine at the very

0:39:35.600 --> 0:39:38.799
<v Speaker 14>same time. I looked at Elise and screamed, oh my god,

0:39:38.840 --> 0:39:41.160
<v Speaker 14>Oh my god. It looked like she had a rash

0:39:41.160 --> 0:39:43.239
<v Speaker 14>down the left side of her body. I rolled a

0:39:43.320 --> 0:39:46.759
<v Speaker 14>lease on her back and saw it there too. Elisa's

0:39:46.800 --> 0:39:49.720
<v Speaker 14>eyes looked like they were popping out. Her jowel looked

0:39:49.719 --> 0:39:53.360
<v Speaker 14>like it was rigid. I thought Elise was dead. I

0:39:53.480 --> 0:39:57.080
<v Speaker 14>yelled to Lorraine get an ambulance. I was absolutely distraught

0:39:57.160 --> 0:40:01.200
<v Speaker 14>from that moment. Lorraine couldn't turn on her mobile phone,

0:40:01.239 --> 0:40:03.240
<v Speaker 14>so she ran to the next door unit for help.

0:40:04.040 --> 0:40:06.440
<v Speaker 14>I carried Lease from our room to the living room

0:40:06.520 --> 0:40:08.719
<v Speaker 14>and then back to our bedroom. I didn't know what

0:40:08.840 --> 0:40:12.440
<v Speaker 14>to do. At about seven thirty am, the ambulance took

0:40:12.480 --> 0:40:16.160
<v Speaker 14>a Lease, Lorraine and me. The first face I saw

0:40:16.280 --> 0:40:18.759
<v Speaker 14>was the same doctor from earlier in the night. He

0:40:18.840 --> 0:40:22.640
<v Speaker 14>saw me and said what happened? He was visibly shocked

0:40:22.800 --> 0:40:26.759
<v Speaker 14>and became very pale. I frantically said something like she's

0:40:26.760 --> 0:40:30.400
<v Speaker 14>gone right off. She needs a neurosurgeon. At one stage

0:40:30.440 --> 0:40:33.440
<v Speaker 14>she said was it to himself or to us? Something

0:40:33.560 --> 0:40:36.360
<v Speaker 14>like I'm so sorry, It's all my fault. What have

0:40:36.440 --> 0:40:36.839
<v Speaker 14>I done?

0:40:36.920 --> 0:40:37.080
<v Speaker 15>Oh?

0:40:37.239 --> 0:40:37.520
<v Speaker 1>Fuck?

0:40:42.360 --> 0:40:46.360
<v Speaker 2>Anette Thompson, one of the nurses who helped with the resuscitation,

0:40:46.719 --> 0:40:49.600
<v Speaker 2>saw Lorrain Neville lying on a bed in a waiting

0:40:49.680 --> 0:40:50.960
<v Speaker 2>area for relatives.

0:40:51.719 --> 0:40:55.160
<v Speaker 16>The nurse recalled she was in a fetal position and

0:40:55.360 --> 0:40:57.760
<v Speaker 16>was cuddling a stuffed toy, which I assumed.

0:40:57.360 --> 0:40:58.080
<v Speaker 17>To be Elise's.

0:40:58.760 --> 0:41:01.360
<v Speaker 16>Her eyes were shut in her fis appearance suggested that

0:41:01.440 --> 0:41:05.800
<v Speaker 16>she'd totally withdrawn into herself. Missus Nevill was making no sound,

0:41:06.120 --> 0:41:09.200
<v Speaker 16>but responded to my questions in a quiet voice. She

0:41:09.280 --> 0:41:11.840
<v Speaker 16>told me that Elise was a lovely girl and things

0:41:11.920 --> 0:41:15.520
<v Speaker 16>like this shouldn't happen to someone like her. She approached

0:41:15.640 --> 0:41:18.759
<v Speaker 16>Lisa's bed and spoke in whispers to her. Doctor Nevill

0:41:18.880 --> 0:41:22.040
<v Speaker 16>was very upset and cried loudly as the helicopter departed,

0:41:22.600 --> 0:41:27.239
<v Speaker 16>missus Neville began crying as well.

0:41:27.400 --> 0:41:31.600
<v Speaker 2>From doctor Donovan's account of events, starting with Elisa's first

0:41:31.680 --> 0:41:35.600
<v Speaker 2>presentation at three twenty five am, she had been lying

0:41:35.640 --> 0:41:38.880
<v Speaker 2>on her side, facing away from him when he started

0:41:38.880 --> 0:41:40.080
<v Speaker 2>a physical examination.

0:41:41.560 --> 0:41:44.160
<v Speaker 7>I coaxed her two to three times to turn and

0:41:44.239 --> 0:41:46.800
<v Speaker 7>face me so that I could look into her eyes.

0:41:47.400 --> 0:41:51.160
<v Speaker 7>Alise then rolled over and opened her eyes freely. I

0:41:51.200 --> 0:41:54.440
<v Speaker 7>examined Elsa's pupils and noted that they were equal and

0:41:54.640 --> 0:41:58.960
<v Speaker 7>reactive to light. I noticed some swelling and bruising lateral

0:41:59.000 --> 0:42:02.080
<v Speaker 7>to her left eye. I felt the area of swelling

0:42:02.120 --> 0:42:05.560
<v Speaker 7>and did not palpate a skull fracture. Alise then said

0:42:05.600 --> 0:42:08.399
<v Speaker 7>words to the effect, I want some sleep, and pulled

0:42:08.400 --> 0:42:10.960
<v Speaker 7>her sheet up and rolled back onto her left hand side.

0:42:11.960 --> 0:42:14.040
<v Speaker 7>I did not consider the swelling to the side of

0:42:14.040 --> 0:42:16.640
<v Speaker 7>the head to be unusual, as in my experience it

0:42:16.680 --> 0:42:19.160
<v Speaker 7>is not uncommon for children to suffer bruising to the

0:42:19.200 --> 0:42:22.120
<v Speaker 7>head even after a short fall onto a soft surface.

0:42:23.320 --> 0:42:26.719
<v Speaker 7>Mister Neville and I had a conversation regarding the indications

0:42:26.719 --> 0:42:30.080
<v Speaker 7>for performing a CT scan and whether a lease required

0:42:30.120 --> 0:42:32.800
<v Speaker 7>a CT scan. I had treated a few children with

0:42:32.880 --> 0:42:36.160
<v Speaker 7>vomiting and diarrhea at Caloundra Hospital and had been told

0:42:36.160 --> 0:42:39.680
<v Speaker 7>that the hospital did not admit children for observation. Therefore,

0:42:39.880 --> 0:42:41.759
<v Speaker 7>I was of the impression that Elise could not be

0:42:41.880 --> 0:42:45.800
<v Speaker 7>admitted for observations, and I explained this to mister Neville.

0:42:46.080 --> 0:42:48.200
<v Speaker 7>I told mister Neville to keep an eye on Elise

0:42:48.280 --> 0:42:50.799
<v Speaker 7>for the next day or so. The Nevills left the

0:42:50.800 --> 0:42:56.000
<v Speaker 7>hospital amicably. Mister Neville carried a lease from hospital. After

0:42:56.040 --> 0:42:58.760
<v Speaker 7>the Nevills left the hospital, there were no further patients,

0:42:58.800 --> 0:43:02.080
<v Speaker 7>so I went to sleep. At about seven hundred hours,

0:43:02.239 --> 0:43:04.879
<v Speaker 7>I rose and got dressed, and literally as I walked

0:43:04.920 --> 0:43:07.920
<v Speaker 7>out of the room, mister Neville arrived in the emergency

0:43:07.920 --> 0:43:11.600
<v Speaker 7>department in a very distressed state. He was followed by

0:43:11.600 --> 0:43:14.600
<v Speaker 7>the ambulance officers with Elise on a trolley. I was

0:43:14.680 --> 0:43:19.560
<v Speaker 7>shocked that Elise's condition had so radically deteriorated. Mister Neville

0:43:19.600 --> 0:43:24.319
<v Speaker 7>was extremely distraught. While resuscitation procedures were taking place, he

0:43:24.400 --> 0:43:27.040
<v Speaker 7>said words to the effect of it's my fault. It's

0:43:27.080 --> 0:43:29.920
<v Speaker 7>a curse being a doctor, and I fell asleep on

0:43:29.920 --> 0:43:33.239
<v Speaker 7>two or three occasions. I assured mister Neville that it

0:43:33.280 --> 0:43:36.880
<v Speaker 7>was not his fault, but my fault. In saying this,

0:43:37.120 --> 0:43:39.280
<v Speaker 7>I did not intend it as an admission of fault,

0:43:39.760 --> 0:43:42.880
<v Speaker 7>but as a feeling of personal responsibility as the last

0:43:42.920 --> 0:43:44.440
<v Speaker 7>doctor to have attended Elise.

0:43:49.280 --> 0:43:52.400
<v Speaker 2>I had first read something about Elise in the Courier

0:43:52.440 --> 0:43:56.440
<v Speaker 2>Mail in late two thousand and three. The description of

0:43:56.480 --> 0:44:01.120
<v Speaker 2>her parents' relentless efforts to force Queensland Health, the Medical Board,

0:44:01.360 --> 0:44:05.160
<v Speaker 2>the Nursing Council and the Health Rights Commission into rigorous

0:44:05.160 --> 0:44:09.600
<v Speaker 2>self examination was a small part of a much larger story.

0:44:10.800 --> 0:44:14.080
<v Speaker 2>I spoke about the case to doctor David mcloy, who

0:44:14.160 --> 0:44:17.320
<v Speaker 2>had taken over from doctor Ingrid Tall as head of

0:44:17.360 --> 0:44:22.279
<v Speaker 2>the Australian Medical Association in Queensland. Dr mcloy told me.

0:44:23.400 --> 0:44:25.760
<v Speaker 17>It is one of those tragic issues that brings everything

0:44:25.760 --> 0:44:26.360
<v Speaker 17>to account.

0:44:26.680 --> 0:44:27.440
<v Speaker 1>The system.

0:44:27.520 --> 0:44:29.279
<v Speaker 17>The junior doctor at the end of a very long

0:44:29.320 --> 0:44:32.440
<v Speaker 17>shift in a small hospital, the lack of supervision and

0:44:32.480 --> 0:44:36.800
<v Speaker 17>the protocols. There is significant concern that in any hearing

0:44:36.840 --> 0:44:39.640
<v Speaker 17>of this case, the system itself will be under scrutiny,

0:44:39.680 --> 0:44:42.640
<v Speaker 17>and if so, Queensland Health will have to take a

0:44:42.640 --> 0:44:44.120
<v Speaker 17>good hard look at its systems.

0:44:46.080 --> 0:44:50.360
<v Speaker 2>My earlier investigations into Queensland Health had made me deeply

0:44:50.400 --> 0:44:55.120
<v Speaker 2>suspicious of its management and culture. In November two thousand

0:44:55.200 --> 0:44:58.719
<v Speaker 2>and three, after my stories were published on the concerns

0:44:58.760 --> 0:45:02.400
<v Speaker 2>over the standards of overt trained doctors in Queensland and

0:45:02.440 --> 0:45:06.440
<v Speaker 2>the lack of checking of their credentials and skills, Jered

0:45:06.560 --> 0:45:07.719
<v Speaker 2>Neville emailed me.

0:45:08.760 --> 0:45:11.360
<v Speaker 14>I am not seeking anything from you, but I certainly

0:45:11.520 --> 0:45:14.239
<v Speaker 14>encourage you and the Courier Mail to keep the heat

0:45:14.320 --> 0:45:18.319
<v Speaker 14>up in regards to professional health standards. I have absolutely

0:45:18.400 --> 0:45:20.600
<v Speaker 14>no doubt there are real issues in regard to the

0:45:20.640 --> 0:45:25.120
<v Speaker 14>competence of some health professionals. These issues are not being

0:45:25.160 --> 0:45:29.239
<v Speaker 14>given the attention required to protect the community. It's just

0:45:29.360 --> 0:45:32.279
<v Speaker 14>part of the bigger picture about the effectiveness of the

0:45:32.320 --> 0:45:37.360
<v Speaker 14>system of ensuring that health professionals, whether trained overseas or locally,

0:45:37.760 --> 0:45:41.160
<v Speaker 14>are competent and not putting their patients' lives at risk.

0:45:42.840 --> 0:45:45.759
<v Speaker 2>Now we were in July two thousand and four and

0:45:45.840 --> 0:45:49.880
<v Speaker 2>the Medical Board of Queensland had decided that doctor Andrew Donovan,

0:45:50.160 --> 0:45:53.919
<v Speaker 2>who had treated a least Neville at Caloundra Hospital, would

0:45:53.960 --> 0:45:58.640
<v Speaker 2>be prosecuted for unprofessional conduct in the Health Practitioners Tribunal,

0:45:59.000 --> 0:46:04.839
<v Speaker 2>a part of the District Court. Queensland Health's dangerous policies

0:46:04.920 --> 0:46:08.320
<v Speaker 2>had forced Donovan to work a twenty four hour shift

0:46:08.360 --> 0:46:11.160
<v Speaker 2>on the day Elease was brought into the hospital by

0:46:11.200 --> 0:46:16.080
<v Speaker 2>her worried parents, Yet the same organization was now hanging

0:46:16.160 --> 0:46:20.320
<v Speaker 2>him out to dry, having refused to fund his legal defense.

0:46:21.640 --> 0:46:25.440
<v Speaker 2>The Director General, doctor Steve Buckland, was silent on the

0:46:25.600 --> 0:46:29.440
<v Speaker 2>stupidity of the twenty four hour shifts and the hospital's

0:46:29.480 --> 0:46:30.239
<v Speaker 2>policy not.

0:46:30.239 --> 0:46:31.600
<v Speaker 1>To admit children.

0:46:32.840 --> 0:46:36.160
<v Speaker 2>Nowhere in the file, a public document at the Court's

0:46:36.200 --> 0:46:40.600
<v Speaker 2>registry was the confidential and damning Queensland Health Report by

0:46:40.680 --> 0:46:45.240
<v Speaker 2>doctor William Rodgers about the need for several experienced doctors

0:46:45.280 --> 0:46:51.120
<v Speaker 2>to staff the emergency department at Caloundra Hospital. By late

0:46:51.200 --> 0:46:54.600
<v Speaker 2>July two thousand and four, there was enough material on

0:46:54.640 --> 0:46:58.719
<v Speaker 2>the public record to write several balanced and detailed stories

0:46:58.760 --> 0:47:03.319
<v Speaker 2>about the haphazard culture in Queensland. Health and its devastating

0:47:03.360 --> 0:47:08.479
<v Speaker 2>effect on at least one family. An emergency helicopter had

0:47:08.520 --> 0:47:12.560
<v Speaker 2>taken a lease from Calandra Hospital to the pediatric intensive

0:47:12.600 --> 0:47:16.080
<v Speaker 2>care unit at the Royal Children's Hospital in Brisbane, but

0:47:16.200 --> 0:47:19.959
<v Speaker 2>even the transfer was bungled. It took twice as long

0:47:20.040 --> 0:47:23.800
<v Speaker 2>as a road trip. In alease Neville's chart at the

0:47:23.880 --> 0:47:30.840
<v Speaker 2>Royal Children's, doctor David Coman noted unstable day irretrievable brain injury,

0:47:30.920 --> 0:47:35.040
<v Speaker 2>with brain death the most likely outcome. Not responding to

0:47:35.360 --> 0:47:42.680
<v Speaker 2>voice or head and neck stimuli. Jennifer Rich, a social

0:47:42.760 --> 0:47:46.319
<v Speaker 2>worker who had been counseling Elisa's parents as well as

0:47:46.360 --> 0:47:50.759
<v Speaker 2>her older sister Laura and younger brother Michael, wrote.

0:47:50.400 --> 0:47:54.319
<v Speaker 10>This father is experiencing a lot of guilt associated with

0:47:54.360 --> 0:47:55.920
<v Speaker 10>the accident given his profession.

0:47:57.239 --> 0:48:01.600
<v Speaker 2>Jennifer Rich's last entry in the hospital's electronic diary reported

0:48:01.640 --> 0:48:03.280
<v Speaker 2>the family's request.

0:48:02.920 --> 0:48:05.600
<v Speaker 17>That foot and hand prints, as well as a lock

0:48:05.640 --> 0:48:07.200
<v Speaker 17>of hair, be taken for themselves.

0:48:09.000 --> 0:48:11.879
<v Speaker 2>One of the treating doctors would later break down over

0:48:11.920 --> 0:48:12.880
<v Speaker 2>the waste.

0:48:12.480 --> 0:48:14.200
<v Speaker 1>Of young life.

0:48:14.320 --> 0:48:17.600
<v Speaker 2>A police officer wrote out a receipt for Elisa's property,

0:48:18.520 --> 0:48:22.759
<v Speaker 2>a blue hat, white sox statue of Mary A.

0:48:22.840 --> 0:48:23.200
<v Speaker 1>Winnie.

0:48:23.200 --> 0:48:26.200
<v Speaker 2>The Pooh Teddy Bear, blue and white shorts, pink top,

0:48:26.640 --> 0:48:30.240
<v Speaker 2>hair clips, hair bands, and a white ribbon.

0:48:31.560 --> 0:48:32.640
<v Speaker 1>Jerry wrote this.

0:48:34.080 --> 0:48:36.839
<v Speaker 14>Later that day, Lorraine and I decided to turn off

0:48:36.840 --> 0:48:40.279
<v Speaker 14>for Lisa's life support. At Least died at five point

0:48:40.600 --> 0:48:44.279
<v Speaker 14>five pm on the ninth of January two thousand and two.

0:48:46.000 --> 0:48:49.680
<v Speaker 14>As she died, peace came to her tormented face, and

0:48:49.719 --> 0:48:50.839
<v Speaker 14>her spirit and.

0:48:50.760 --> 0:48:52.200
<v Speaker 1>Beauty reigned over us.

0:48:52.200 --> 0:48:52.480
<v Speaker 4>All.

0:48:54.040 --> 0:48:56.840
<v Speaker 14>She showed us she had gone to somewhere nice and safe,

0:48:56.880 --> 0:48:58.480
<v Speaker 14>where people care for each other.

0:49:00.280 --> 0:49:00.640
<v Speaker 1>Might be.

0:49:01.239 --> 0:49:05.040
<v Speaker 14>I know it is certainly not in Caloundra Hospital, a

0:49:05.160 --> 0:49:07.680
<v Speaker 14>dangerous place that should be closed.

0:49:10.920 --> 0:49:13.680
<v Speaker 1>And the Lisa's mother, Lorraine added.

0:49:14.320 --> 0:49:17.279
<v Speaker 9>She shone with happiness and a beauty of nature and

0:49:17.320 --> 0:49:21.120
<v Speaker 9>soul that are irreplaceable and which will continue to be

0:49:21.160 --> 0:49:23.040
<v Speaker 9>our inspiration and guiding light.

0:49:24.440 --> 0:49:28.080
<v Speaker 2>There was a report by doctor Michael Redmond, a neurosurgeon,

0:49:28.160 --> 0:49:29.839
<v Speaker 2>who wrote, it.

0:49:29.840 --> 0:49:34.040
<v Speaker 13>Is considered unacceptable for a patient following head injury to

0:49:34.280 --> 0:49:38.680
<v Speaker 13>talk and die. At least Neville is one who talked

0:49:39.040 --> 0:49:43.960
<v Speaker 13>and died in a responsible medical system such as we enjoy,

0:49:44.440 --> 0:49:48.160
<v Speaker 13>with such access to hospitals of ascending levels of sophistication,

0:49:48.800 --> 0:49:52.160
<v Speaker 13>it is tragic and unacceptable that an event such as

0:49:52.200 --> 0:49:53.200
<v Speaker 13>this should occur.

0:49:54.280 --> 0:50:00.239
<v Speaker 2>And doctor Johannes Wenzel, a specialist in emergency medicine, wrote, I.

0:50:00.239 --> 0:50:03.640
<v Speaker 15>See it as a system problem that our public hospitals

0:50:03.680 --> 0:50:06.399
<v Speaker 15>put junior doctors into positions where they have to deal

0:50:06.480 --> 0:50:10.799
<v Speaker 15>with presentations beyond their expertise, combined with the fact that

0:50:10.880 --> 0:50:14.719
<v Speaker 15>working long shifts reduces the decision making ability to a

0:50:14.760 --> 0:50:17.960
<v Speaker 15>similar level as a person with point zero five percent

0:50:18.000 --> 0:50:19.280
<v Speaker 15>alcohol blood content.

0:50:20.440 --> 0:50:24.319
<v Speaker 2>According to two independent medical experts who studied all the

0:50:24.440 --> 0:50:29.080
<v Speaker 2>case notes and statements, doctor Donovan had made a tragic

0:50:29.400 --> 0:50:34.080
<v Speaker 2>wrong call. He had done an incomplete examination of Elise,

0:50:34.520 --> 0:50:38.360
<v Speaker 2>although he must have been fatigued after working nineteen hours

0:50:38.560 --> 0:50:42.520
<v Speaker 2>of a twenty four hour shift. If he had thoroughly

0:50:42.640 --> 0:50:46.040
<v Speaker 2>questioned and examined a lease or urged her parents to

0:50:46.120 --> 0:50:49.520
<v Speaker 2>go to another hospital for a CT scan of her skull,

0:50:50.160 --> 0:50:53.560
<v Speaker 2>its fracture and the hemorrhage would have been obvious.

0:50:54.520 --> 0:50:55.520
<v Speaker 1>There still would have.

0:50:55.440 --> 0:50:58.719
<v Speaker 2>Been time to relieve the pressure building from the accumulation

0:50:58.880 --> 0:51:03.799
<v Speaker 2>of blood before her rain soft tissue was crushed. In

0:51:03.920 --> 0:51:08.560
<v Speaker 2>his defense, doctor Andrew Donnoman wrote.

0:51:07.840 --> 0:51:11.000
<v Speaker 7>I would sincerely hope that doctors are not rusted on

0:51:11.040 --> 0:51:14.919
<v Speaker 7>for any longer than a twelve hour shift. Twenty four

0:51:14.920 --> 0:51:18.279
<v Speaker 7>hour shifts without a break are excessive and dangerous, and

0:51:18.320 --> 0:51:21.080
<v Speaker 7>no patient or doctor should ever be put through the

0:51:21.120 --> 0:51:24.520
<v Speaker 7>devastation that both the Nevills and my family have had

0:51:24.560 --> 0:51:25.160
<v Speaker 7>to endure.

0:51:26.800 --> 0:51:29.400
<v Speaker 2>When I called Jared Neville to tell him that I

0:51:29.480 --> 0:51:33.200
<v Speaker 2>planned to write several lengthy stories about the case, he

0:51:33.320 --> 0:51:36.960
<v Speaker 2>agreed to a meeting. I went to the suburb of

0:51:37.080 --> 0:51:40.360
<v Speaker 2>Tuwong and the rain served tea and biscuits as we

0:51:40.480 --> 0:51:43.799
<v Speaker 2>talked about Elise in the family home, filled with her

0:51:43.880 --> 0:51:47.520
<v Speaker 2>image and memory, but cloaked in quiet sadness.

0:51:48.440 --> 0:51:52.719
<v Speaker 9>We live with the ongoing trauma. We ask ourselves what

0:51:52.800 --> 0:51:55.919
<v Speaker 9>could we have done, What did we miss? How could

0:51:56.000 --> 0:51:59.680
<v Speaker 9>we let this happen? It is so cruel for Jared.

0:52:00.400 --> 0:52:04.520
<v Speaker 9>He had the very best of intentions. Fate had something

0:52:04.560 --> 0:52:07.440
<v Speaker 9>else in mind. We do not want to be seen

0:52:07.480 --> 0:52:11.560
<v Speaker 9>to be vindictive and nasty to certain individuals in this

0:52:12.480 --> 0:52:14.960
<v Speaker 9>It's more about the bigger picture and how it can

0:52:15.000 --> 0:52:19.359
<v Speaker 9>be improved. Elise was just as perfect a child as

0:52:19.400 --> 0:52:22.719
<v Speaker 9>you could ever have. The last thing she would have

0:52:22.760 --> 0:52:25.759
<v Speaker 9>remembered was putting her head on Daddy's shoulder as he

0:52:25.800 --> 0:52:27.000
<v Speaker 9>carried her in from the car.

0:52:27.040 --> 0:52:27.640
<v Speaker 1>To the unit.

0:52:29.320 --> 0:52:32.959
<v Speaker 2>Jered's grief was still angry. He looked like a man

0:52:33.040 --> 0:52:35.200
<v Speaker 2>who had lost much of his will to live.

0:52:36.520 --> 0:52:38.359
<v Speaker 14>I know people look at me and say, how did

0:52:38.400 --> 0:52:40.840
<v Speaker 14>this happen? How did you let this happen? Of course

0:52:41.000 --> 0:52:44.200
<v Speaker 14>I have blamed myself. I'm a doctor and I'm a father.

0:52:45.200 --> 0:52:48.960
<v Speaker 14>It's tragic. It's a cancer. It eats away at you.

0:52:49.719 --> 0:52:53.280
<v Speaker 14>I don't trust health at all. I don't respect health

0:52:53.400 --> 0:52:57.600
<v Speaker 14>and I work there. It's a terrible dilemma. Now I

0:52:57.640 --> 0:53:00.799
<v Speaker 14>have a more important job to do, trying to bring

0:53:00.840 --> 0:53:04.839
<v Speaker 14>the Queensland health system into the twenty first century. I

0:53:04.880 --> 0:53:08.080
<v Speaker 14>want to see some honesty in the health system. If

0:53:08.080 --> 0:53:10.960
<v Speaker 14>this can put pressure on the system to respond in

0:53:11.000 --> 0:53:14.560
<v Speaker 14>a learning way, then it is worth it. Maybe I

0:53:14.600 --> 0:53:17.200
<v Speaker 14>have been relentless, but I'm going to stay that way

0:53:17.239 --> 0:53:20.000
<v Speaker 14>because the truth leads to findings and they will lead

0:53:20.000 --> 0:53:24.640
<v Speaker 14>to recommendations that can improve things. We will get comfort

0:53:24.760 --> 0:53:27.719
<v Speaker 14>knowing that something good will come out of this. I

0:53:27.800 --> 0:53:30.520
<v Speaker 14>know for a fact that if we did nothing, nothing

0:53:30.520 --> 0:53:34.680
<v Speaker 14>would change. Elise and I have made up, we have

0:53:34.760 --> 0:53:38.720
<v Speaker 14>worked it out. She's forgiven me. I know this sounds nuts,

0:53:38.760 --> 0:53:41.320
<v Speaker 14>but one day, when I sat next to her grave,

0:53:41.600 --> 0:53:45.000
<v Speaker 14>I saw her, and she was deliriously happy, but I

0:53:45.040 --> 0:53:49.279
<v Speaker 14>still want her back. It shouldn't have happened. She wasn't

0:53:49.400 --> 0:53:50.320
<v Speaker 14>given a chance.

0:53:52.000 --> 0:53:55.160
<v Speaker 2>The unfairness and emotion of it all made the stories

0:53:55.200 --> 0:53:59.000
<v Speaker 2>difficult to write. I knew that doctor Donovan, a father

0:53:59.120 --> 0:54:02.239
<v Speaker 2>of young children himself, was in agony and had been

0:54:02.320 --> 0:54:07.680
<v Speaker 2>punishing himself over Elisa's death. I knew his sister, Paula,

0:54:07.960 --> 0:54:10.800
<v Speaker 2>a colleague at the Courier Mail, was not in favor

0:54:10.840 --> 0:54:14.480
<v Speaker 2>of me exposing her brother to public scrutiny. But as

0:54:14.520 --> 0:54:18.320
<v Speaker 2>a fellow reporter, I hoped she understood it was unavoidable.

0:54:19.440 --> 0:54:22.880
<v Speaker 2>I talked over the angles with my wife Ruth. We

0:54:23.080 --> 0:54:26.239
<v Speaker 2>pledged never to let our children, who yearned to know

0:54:26.360 --> 0:54:29.960
<v Speaker 2>the story of the little girl, sleep in bunk beds.

0:54:30.719 --> 0:54:34.239
<v Speaker 2>My daughter, Sarah, aged three, came home from kindergarten with

0:54:34.320 --> 0:54:38.239
<v Speaker 2>a drawing of Elise. She had been asking me to

0:54:38.280 --> 0:54:43.840
<v Speaker 2>tell her bedtime stories about Elise for a week. Sarah

0:54:43.840 --> 0:54:48.800
<v Speaker 2>told her teacher the story of the tragic accident. Before

0:54:48.840 --> 0:54:52.000
<v Speaker 2>anything was published. I spoke to doctor Steve Buckland, the

0:54:52.080 --> 0:54:55.400
<v Speaker 2>Director General of Queensland Health, in his office with his

0:54:55.560 --> 0:55:01.160
<v Speaker 2>media manager, Lisa Schultz. Buckland did not appear concerned at

0:55:01.160 --> 0:55:05.319
<v Speaker 2>the major systemic issues, the twenty four hour shifts, the

0:55:05.480 --> 0:55:10.520
<v Speaker 2>rostering of inexperienced doctors to take charge of emergency departments.

0:55:11.360 --> 0:55:13.920
<v Speaker 2>It occurred to me that it was easier for doctor

0:55:13.960 --> 0:55:17.680
<v Speaker 2>Buckland and the regulatory system to punish Donovan than to

0:55:17.760 --> 0:55:21.480
<v Speaker 2>look at glaring and fundamental flaws that would take courage

0:55:21.640 --> 0:55:26.360
<v Speaker 2>and money to remedy. Before I went to see doctor Buckland,

0:55:26.719 --> 0:55:30.799
<v Speaker 2>he had a meeting with Jared Neville. Jered wrote this

0:55:30.920 --> 0:55:32.280
<v Speaker 2>in his diary that day.

0:55:33.320 --> 0:55:36.200
<v Speaker 14>He clearly does not have a positive outlook on Headley

0:55:36.280 --> 0:55:40.160
<v Speaker 14>Thomas or what his motives might be. Says he is

0:55:40.560 --> 0:55:41.120
<v Speaker 14>a grub.

0:55:42.560 --> 0:55:46.000
<v Speaker 2>After seeing the photographs of Elise at her parents' home,

0:55:46.520 --> 0:55:50.680
<v Speaker 2>I asked Jered and Lorraine for permission to publish one.

0:55:50.760 --> 0:55:54.200
<v Speaker 2>They considered the request overnight, and Jered called me the

0:55:54.239 --> 0:55:56.160
<v Speaker 2>next day to agree.

0:55:56.480 --> 0:56:00.160
<v Speaker 14>I want every health professional in Queensland to stare into her.

0:56:01.160 --> 0:56:04.279
<v Speaker 14>Maybe it will cause them to search their conscience and

0:56:04.320 --> 0:56:06.200
<v Speaker 14>appreciate what we are trying to do.

0:56:10.719 --> 0:56:14.480
<v Speaker 2>When the main feature and several accompanying stories were published

0:56:14.520 --> 0:56:18.799
<v Speaker 2>prominently on Saturday thirty one July, the reaction was immediate

0:56:18.920 --> 0:56:24.200
<v Speaker 2>and overwhelming. Many doctors were furious at the punishment of Donovan.

0:56:25.239 --> 0:56:28.680
<v Speaker 2>Staff and users of the health system were furious at

0:56:28.680 --> 0:56:33.680
<v Speaker 2>its obvious shortcomings. A number of readers called me to

0:56:33.760 --> 0:56:36.800
<v Speaker 2>say that they had wept for Elise and her parents.

0:56:37.440 --> 0:56:41.720
<v Speaker 2>The Australian Medical Association demanded action by the Beatty government

0:56:41.800 --> 0:56:46.680
<v Speaker 2>to stop unsafe practices in the health system. Tony Hoffman

0:56:46.840 --> 0:56:51.400
<v Speaker 2>had never contacted a journalist before. She cried when she

0:56:51.520 --> 0:56:55.240
<v Speaker 2>stared into the eyes of Elise Neville on the newspapers page,

0:56:55.320 --> 0:56:57.680
<v Speaker 2>and then she sat down to write an email.

0:56:58.719 --> 0:57:02.240
<v Speaker 10>Dear Headley, I read your article in this morning's Career

0:57:02.280 --> 0:57:05.640
<v Speaker 10>Mail with dismay. I am one of the nurses who

0:57:05.719 --> 0:57:09.600
<v Speaker 10>continues to work in the environment you describe. This week,

0:57:09.680 --> 0:57:12.960
<v Speaker 10>I stayed three hours after my shift finished to try

0:57:13.000 --> 0:57:16.560
<v Speaker 10>and ensure a patient was transferred to Brisbane from the

0:57:16.600 --> 0:57:20.960
<v Speaker 10>provincial hospital where I work. One of the surgeons involved

0:57:21.000 --> 0:57:24.400
<v Speaker 10>in the case insisted the patient did not need transferred,

0:57:24.480 --> 0:57:27.760
<v Speaker 10>despite the fact our hospital does not have the facilities

0:57:27.800 --> 0:57:31.760
<v Speaker 10>to care for such a patient. Finally, the retrieval team

0:57:31.840 --> 0:57:34.640
<v Speaker 10>was on its way and I left. When I returned

0:57:34.640 --> 0:57:37.200
<v Speaker 10>in the morning, I expected that the patient would have

0:57:37.240 --> 0:57:40.720
<v Speaker 10>been transferred, only to find he had died two hours

0:57:40.760 --> 0:57:46.000
<v Speaker 10>after the team arrived. The intimidating, bullying surgeon, of course,

0:57:46.200 --> 0:57:49.880
<v Speaker 10>was not wrong. He had delayed a transfer for several hours,

0:57:49.920 --> 0:57:53.000
<v Speaker 10>despite the pleas of the nursing staff. There is no

0:57:53.040 --> 0:57:57.280
<v Speaker 10>one we can complain to the hospital hierarchy. Believe this

0:57:57.360 --> 0:58:00.320
<v Speaker 10>surgeon is doing a great job because his making the

0:58:00.360 --> 0:58:04.560
<v Speaker 10>hospital money and keeping the waiting this down. If we complain,

0:58:04.880 --> 0:58:08.480
<v Speaker 10>we're in danger of losing our jobs. No one will

0:58:08.520 --> 0:58:13.760
<v Speaker 10>notice in the patient's notes the delay. It's not obvious

0:58:13.920 --> 0:58:17.200
<v Speaker 10>except to those of us who were there. The nursing

0:58:17.320 --> 0:58:20.800
<v Speaker 10>staff was so distraught the next day we are told

0:58:20.920 --> 0:58:24.160
<v Speaker 10>to follow the proper protocol to deal with such issues,

0:58:24.920 --> 0:58:26.080
<v Speaker 10>only to find no.

0:58:26.000 --> 0:58:27.240
<v Speaker 18>One supporting us.

0:58:28.000 --> 0:58:31.560
<v Speaker 10>The poor family of the patient will believe all was

0:58:31.680 --> 0:58:35.000
<v Speaker 10>done for this patient when we know this is not

0:58:35.120 --> 0:58:38.520
<v Speaker 10>the case. Keep up the good work at examining what's

0:58:38.600 --> 0:58:42.000
<v Speaker 10>going on in our hospital. How dare Queen's that Health

0:58:42.040 --> 0:58:45.959
<v Speaker 10>make Dr Donovan the escapegoat for a system which does

0:58:46.000 --> 0:58:46.600
<v Speaker 10>not work.

0:58:47.560 --> 0:58:48.200
<v Speaker 1>There are so.

0:58:48.280 --> 0:58:51.800
<v Speaker 10>Many good, kind and caring people out there trying to

0:58:51.840 --> 0:58:54.760
<v Speaker 10>do the best they can, but it is not working.

0:58:56.200 --> 0:59:07.000
<v Speaker 18>Tony Hoffman, Chapter twenty three, Suspicious Minds, Late July to

0:59:07.040 --> 0:59:13.760
<v Speaker 18>October two thousand and four, Nurse Michelle Hunter was seeing

0:59:13.800 --> 0:59:16.920
<v Speaker 18>too many surgical disasters with a common feature.

0:59:17.760 --> 0:59:19.240
<v Speaker 1>There were more wound.

0:59:18.960 --> 0:59:23.960
<v Speaker 2>Breakdowns, infections, and complications connected to the surgery of J. M.

0:59:24.080 --> 0:59:27.000
<v Speaker 1>Patel than all the other doctors in the hospital.

0:59:28.040 --> 0:59:31.600
<v Speaker 2>She asked died Jenkin, the manager of the surgical unit.

0:59:31.360 --> 0:59:34.720
<v Speaker 5>About it is anyone looking at what's going on here?

0:59:36.200 --> 0:59:39.320
<v Speaker 2>Nurse Hunter, back in Bunderberg after a stint in the

0:59:39.400 --> 0:59:42.960
<v Speaker 2>vascular surgical ward of a large hospital in Bath in

0:59:43.000 --> 0:59:47.360
<v Speaker 2>the United Kingdom, was stunned by some of Patel's decisions,

0:59:47.400 --> 0:59:49.760
<v Speaker 2>such as when he ordered that a plaster be put

0:59:49.840 --> 0:59:54.400
<v Speaker 2>on a man's amputated leg stump. After several days, she

0:59:54.560 --> 0:59:57.640
<v Speaker 2>asked Patel to look at the wound. It had completely

0:59:57.680 --> 1:00:01.400
<v Speaker 2>fallen apart. He casually told her to take out the

1:00:01.440 --> 1:00:05.920
<v Speaker 2>stitches and remove the necrotic tissue, as there was little

1:00:05.960 --> 1:00:09.480
<v Speaker 2>he could do. The man died a few weeks later.

1:00:11.040 --> 1:00:13.800
<v Speaker 2>Patel's lack of hygiene appalled the nurse.

1:00:14.480 --> 1:00:17.320
<v Speaker 16>She told him, I want you to go and wash

1:00:17.360 --> 1:00:19.400
<v Speaker 16>your hands before you go to the next patient.

1:00:20.360 --> 1:00:23.520
<v Speaker 2>But when Hunter was not around, Patel went back to

1:00:23.680 --> 1:00:26.440
<v Speaker 2>his old habit of moving from bed to bed and

1:00:26.520 --> 1:00:31.920
<v Speaker 2>touching wounds without once washing his hands. Hunter, who was

1:00:32.000 --> 1:00:36.440
<v Speaker 2>harboring serious doubts about Patel's competence, wondered if the surgeon

1:00:36.480 --> 1:00:40.240
<v Speaker 2>had been involved in any negligence cases in Oregon, where

1:00:40.640 --> 1:00:45.520
<v Speaker 2>he often boasted he had extensive experience. After a Google

1:00:45.600 --> 1:00:48.680
<v Speaker 2>search linked her to the website for the Oregon Board

1:00:48.760 --> 1:00:52.240
<v Speaker 2>of Medical Examiners, she put his name in the search field.

1:00:53.240 --> 1:00:58.040
<v Speaker 2>The information that appeared was amazing. Doctor j. I. Patel

1:00:58.160 --> 1:01:02.960
<v Speaker 2>had been subjected to recent serious discipline reaction. He had

1:01:03.000 --> 1:01:06.400
<v Speaker 2>been barred from performing a wide range of surgery because

1:01:06.440 --> 1:01:12.280
<v Speaker 2>of his proven incompetence. Although shocked, Hunter decided that information

1:01:12.600 --> 1:01:15.760
<v Speaker 2>so easily discovered had to be known to the Medical

1:01:15.800 --> 1:01:19.520
<v Speaker 2>Board of Queensland and the hospital's managers if indeed it

1:01:19.640 --> 1:01:25.680
<v Speaker 2>related to the same Jayant Patel. One evening, Karen Stumer,

1:01:25.880 --> 1:01:29.520
<v Speaker 2>a nurse in the intensive care unit, received an unusual

1:01:29.600 --> 1:01:32.920
<v Speaker 2>request from a theater wardsman. He had rushed out of

1:01:32.960 --> 1:01:35.600
<v Speaker 2>surgery and was in a state of mild panic.

1:01:36.160 --> 1:01:37.440
<v Speaker 13>Can we have some mouth swabs?

1:01:37.600 --> 1:01:38.200
<v Speaker 1>It's urgent.

1:01:39.240 --> 1:01:43.400
<v Speaker 2>Stumer wondered why they were needed in surgery. She went

1:01:43.440 --> 1:01:46.040
<v Speaker 2>to the stockroom and removed a handful of the swabs,

1:01:46.080 --> 1:01:50.080
<v Speaker 2>which were used in the ICU to clean patient's mouths.

1:01:50.880 --> 1:01:51.720
<v Speaker 1>What's the problem.

1:01:52.600 --> 1:01:55.840
<v Speaker 13>We need them because doctor Patel has flushed the bow backwards.

1:01:56.000 --> 1:01:58.680
<v Speaker 13>We have to clean out the patient's mouth before he wakes.

1:01:58.480 --> 1:02:01.200
<v Speaker 1>Up physically sick.

1:02:01.680 --> 1:02:06.200
<v Speaker 2>Betel's bungled flushing technique meant the patient's fecal matter had

1:02:06.240 --> 1:02:08.600
<v Speaker 2>gone the wrong way instead of being.

1:02:08.560 --> 1:02:10.080
<v Speaker 1>Washed out at the lower end.

1:02:11.600 --> 1:02:15.520
<v Speaker 2>By the end of July, amid serious disquiet among nurses

1:02:15.600 --> 1:02:19.000
<v Speaker 2>and some of the doctors over dez Bramach's death, Patel

1:02:19.120 --> 1:02:23.280
<v Speaker 2>had been the director of Surgery for sixteen months, yet

1:02:23.280 --> 1:02:27.120
<v Speaker 2>he had steadfastly refused to seek fellowship of the College

1:02:27.120 --> 1:02:30.160
<v Speaker 2>of Surgeons, even though it would have given him formal

1:02:30.240 --> 1:02:36.600
<v Speaker 2>specialist status, a hefty rays, and more boasting rights. Patel

1:02:36.760 --> 1:02:41.080
<v Speaker 2>kept making excuses. In truth, he must have known that

1:02:41.200 --> 1:02:45.040
<v Speaker 2>fellowship would be granted only after a careful vetting and

1:02:45.120 --> 1:02:52.960
<v Speaker 2>accreditation exercise. His United States bands would be discovered. His managers,

1:02:53.040 --> 1:02:57.320
<v Speaker 2>doctor Darren Keating and Peter Leck, did not twig. They

1:02:57.320 --> 1:03:00.560
<v Speaker 2>were delighted that Patel had made such a sky significant

1:03:00.680 --> 1:03:04.800
<v Speaker 2>dent in the waiting lists, but as both Tony Hoffman

1:03:04.920 --> 1:03:09.240
<v Speaker 2>and doctor Martin Carter had made known their worries about

1:03:09.280 --> 1:03:12.800
<v Speaker 2>the Bramwich case. Doctor Keating decided to look into it.

1:03:13.720 --> 1:03:18.480
<v Speaker 2>He asked Patel, Carter, doctor Jim Gaffield, and doctor if

1:03:18.520 --> 1:03:22.760
<v Speaker 2>Deca Eunice to supply reports on the care of Brammage.

1:03:22.920 --> 1:03:28.160
<v Speaker 2>Their accounts were in conflict. When Patel saw the Sentinel

1:03:28.200 --> 1:03:32.400
<v Speaker 2>event report by Tony Hoffman, he denounced it as based

1:03:32.400 --> 1:03:40.400
<v Speaker 2>on misinformation, misrepresentation and personal bias. The email Hoffman had

1:03:40.440 --> 1:03:43.680
<v Speaker 2>sent to me after reading the thirty one July story

1:03:43.760 --> 1:03:47.560
<v Speaker 2>about Elise Neville remained unopened until my return from a

1:03:47.640 --> 1:03:52.840
<v Speaker 2>family holiday. The cabin we had booked into near adam Innabee,

1:03:53.000 --> 1:03:55.720
<v Speaker 2>a forty five minute drive from the ski fields at

1:03:55.800 --> 1:03:59.760
<v Speaker 2>Mount Selwyn in New South Wales's Cosiosco National Park, was

1:04:01.040 --> 1:04:03.520
<v Speaker 2>but when we saw the bunk beds for the children,

1:04:03.880 --> 1:04:07.680
<v Speaker 2>we again thought of Alice. We covered the top bunk

1:04:07.720 --> 1:04:11.480
<v Speaker 2>with suitcases and organized the betting to ensure Sarah and

1:04:11.600 --> 1:04:16.040
<v Speaker 2>Alexander would sleep together on the bottom bunk. On my

1:04:16.160 --> 1:04:20.720
<v Speaker 2>return to work in mid August, I emailed Hoffman. I wrote,

1:04:21.040 --> 1:04:24.800
<v Speaker 2>I'm very concerned by the situation you've described. How do

1:04:24.840 --> 1:04:27.160
<v Speaker 2>you feel about me investigating it?

1:04:27.240 --> 1:04:27.800
<v Speaker 1>In a way?

1:04:28.040 --> 1:04:32.480
<v Speaker 2>Of course, that does not affect you, Tony replied.

1:04:32.920 --> 1:04:35.840
<v Speaker 10>I would be very grateful on behalf of Queensland Health

1:04:35.880 --> 1:04:39.760
<v Speaker 10>patients if you would investigate the situation that currently exists

1:04:39.760 --> 1:04:43.800
<v Speaker 10>in Queensland Health, especially in the provincial areas, where we

1:04:44.000 --> 1:04:46.800
<v Speaker 10>are very much at the mercy of third world doctors

1:04:46.840 --> 1:04:50.640
<v Speaker 10>and management who do not support the grassroots and who

1:04:50.720 --> 1:04:53.960
<v Speaker 10>consistently lie to cover up what is really going on.

1:04:55.000 --> 1:04:57.880
<v Speaker 10>I have invested a lot of time, money and study

1:04:57.960 --> 1:05:01.440
<v Speaker 10>in my career, but I am suddenly concerned about the

1:05:01.480 --> 1:05:05.360
<v Speaker 10>state of affairs and just wish management would be accountable.

1:05:06.640 --> 1:05:11.080
<v Speaker 2>Hoffman had deliberately not disclosed the hospital or town in

1:05:11.120 --> 1:05:15.240
<v Speaker 2>which she worked. She wanted to continue pressing her concerns

1:05:15.320 --> 1:05:20.320
<v Speaker 2>about Patel through official channels. In relation to a patient's death,

1:05:20.360 --> 1:05:22.360
<v Speaker 2>which she described, she said.

1:05:22.800 --> 1:05:27.000
<v Speaker 10>The surgeon continues to operate even though queens and Health

1:05:27.040 --> 1:05:32.160
<v Speaker 10>are doing a preliminary investigation. The coroner is investigating. I

1:05:32.240 --> 1:05:35.080
<v Speaker 10>really feel queens and Health is out of control with

1:05:35.240 --> 1:05:37.280
<v Speaker 10>protecting incompetent doctors.

1:05:37.360 --> 1:05:42.480
<v Speaker 2>Regardless, the lack of feedback from management to Hoffman gave

1:05:42.560 --> 1:05:46.560
<v Speaker 2>her little confidence. At the urging of other nurses, she

1:05:46.640 --> 1:05:49.880
<v Speaker 2>pleaded for advice from Vicky smy and Kim Barry of

1:05:49.920 --> 1:05:54.280
<v Speaker 2>the Queensland Nurses Union. Hoffman had been going back over

1:05:54.320 --> 1:05:58.720
<v Speaker 2>the records looking at deaths and complications in the ICU

1:05:58.880 --> 1:06:04.000
<v Speaker 2>in the previous sixty months. She revealed how concerned she

1:06:04.160 --> 1:06:08.720
<v Speaker 2>had become. Kim Barry told Tony, you can't collect that

1:06:08.960 --> 1:06:16.240
<v Speaker 2>sort of information and not act on it. Antoine Gortray

1:06:16.400 --> 1:06:19.520
<v Speaker 2>asked his friends and family to wish him well before

1:06:19.560 --> 1:06:23.440
<v Speaker 2>going into the hospital in early September for a Whipple's procedure,

1:06:23.960 --> 1:06:27.720
<v Speaker 2>an extremely complex operation to remove a tumor in the

1:06:27.760 --> 1:06:32.160
<v Speaker 2>head of his pancreas. Although it was a procedure Petel

1:06:32.320 --> 1:06:37.320
<v Speaker 2>had bungled in Portland, Oregon, with fatal consequences resulting in

1:06:37.440 --> 1:06:42.000
<v Speaker 2>him being specifically restricted from attempting it again, he decided

1:06:42.000 --> 1:06:45.240
<v Speaker 2>to use Gortray as his guinea pig in a hospital

1:06:45.320 --> 1:06:48.320
<v Speaker 2>ill equipped for the post operative care that would be needed.

1:06:49.240 --> 1:06:53.480
<v Speaker 2>Gortray was a seriously unwell man when he came out

1:06:53.480 --> 1:06:56.800
<v Speaker 2>of theater. The extent of his cancer was such that

1:06:56.840 --> 1:07:00.600
<v Speaker 2>the operation would almost certainly kill him. Before the disease

1:07:00.720 --> 1:07:05.400
<v Speaker 2>took his life, Few, if any, surgeons would have operated

1:07:05.520 --> 1:07:10.080
<v Speaker 2>on Gortray in his perilous condition but in his trademark

1:07:10.240 --> 1:07:15.400
<v Speaker 2>cockshaw manner, Patel forged a head. Gortray died in late

1:07:15.440 --> 1:07:19.240
<v Speaker 2>September after a stormy and prolonged stay in the intensive

1:07:19.280 --> 1:07:25.919
<v Speaker 2>care unit. His death certificate stated clebsiella. Towards the end,

1:07:26.360 --> 1:07:29.960
<v Speaker 2>a dark brown and sticky sputum that Gortray had been

1:07:30.040 --> 1:07:33.520
<v Speaker 2>coughing up caused pneumonia and pockets of pass in.

1:07:33.480 --> 1:07:35.000
<v Speaker 1>The lining of his lungs.

1:07:37.240 --> 1:07:41.720
<v Speaker 2>The week after Gortray's death, Patel operated on In Vowels,

1:07:41.960 --> 1:07:44.680
<v Speaker 2>a cabinet maker who had a polyop in the lining

1:07:44.720 --> 1:07:49.560
<v Speaker 2>of his bowl. Instead of simply removing the fleshy growth,

1:07:49.720 --> 1:07:54.520
<v Speaker 2>Patel opted for drastic action, removal of the entire bowel.

1:07:55.680 --> 1:07:57.960
<v Speaker 2>Patel told him.

1:07:57.600 --> 1:07:59.920
<v Speaker 11>Well, the sisters attached to the wall of your bower,

1:08:00.080 --> 1:08:03.080
<v Speaker 11>and I cannot see what's in behind it. Jo Bowel

1:08:03.160 --> 1:08:04.200
<v Speaker 11>does not like your body.

1:08:04.600 --> 1:08:05.400
<v Speaker 1>We were work it out.

1:08:06.240 --> 1:08:09.480
<v Speaker 11>I've done a lot of these operations before. People After

1:08:09.520 --> 1:08:13.160
<v Speaker 11>they get welligan, they go skiing. You'll have no worries whatsoever.

1:08:15.120 --> 1:08:21.160
<v Speaker 2>The operation was entirely unnecessary. The polyp was benign at

1:08:21.200 --> 1:08:24.439
<v Speaker 2>the time Patel did the operation. There was nothing to

1:08:24.479 --> 1:08:29.639
<v Speaker 2>suggest it might develop into cancer. At fifty seven Fowls

1:08:29.720 --> 1:08:34.080
<v Speaker 2>was fitted with an illiostomy bag. There were serious post

1:08:34.120 --> 1:08:38.840
<v Speaker 2>operative complications. His quality of life was never the same again.

1:08:42.360 --> 1:08:46.000
<v Speaker 2>Glenn Tatham usually tried to inject humor into his deadly

1:08:46.080 --> 1:08:48.160
<v Speaker 2>serious talks for Queensland Health.

1:08:49.080 --> 1:08:51.120
<v Speaker 1>A few jokes sprinkled.

1:08:50.600 --> 1:08:55.280
<v Speaker 2>Here and there made the subject ethical awareness less, foreboding

1:08:55.400 --> 1:09:01.640
<v Speaker 2>for hospital staff. As a misconduct invests based in Brisbane,

1:09:02.120 --> 1:09:05.680
<v Speaker 2>Tatham went to Bunderberg Hospital to remind the staff of

1:09:05.720 --> 1:09:10.479
<v Speaker 2>their obligations under the Code of Conduct. Some people think

1:09:10.560 --> 1:09:12.599
<v Speaker 2>that people who complain are dobbers.

1:09:12.920 --> 1:09:14.679
<v Speaker 18>Do you agree?

1:09:14.720 --> 1:09:18.559
<v Speaker 2>Tony Hoffman and the other nurses were increasingly alarmed as

1:09:18.600 --> 1:09:23.599
<v Speaker 2>they watched one part of Tatham's PowerPoint presentation headed breach

1:09:23.680 --> 1:09:30.600
<v Speaker 2>of confidentiality the small Town Scandal. Another part related to

1:09:30.800 --> 1:09:36.800
<v Speaker 2>whistleblowing about serious threats to safety. Tatham and the explanatory

1:09:36.800 --> 1:09:40.640
<v Speaker 2>material warned that a whistleblower who disclosed information to a

1:09:40.800 --> 1:09:44.760
<v Speaker 2>union representative, the media or a member of parliament could

1:09:44.800 --> 1:09:48.400
<v Speaker 2>be sacked and even imprisoned for committing a criminal offense.

1:09:49.640 --> 1:09:51.760
<v Speaker 2>Dahela Alma said to Hoffman.

1:09:52.200 --> 1:09:54.000
<v Speaker 12>I'm so glad you didn't do what you were going

1:09:54.040 --> 1:09:54.320
<v Speaker 12>to do.

1:09:55.720 --> 1:09:59.000
<v Speaker 2>The nurses were alarmed at the timing of the presentation

1:09:59.240 --> 1:10:03.040
<v Speaker 2>and the con Quince's for staff who spoke outside the system,

1:10:03.240 --> 1:10:06.840
<v Speaker 2>even though the system was not properly responding to complaints

1:10:06.920 --> 1:10:13.320
<v Speaker 2>made internally. Until Tatham's sobering warning, Tony Hoffman had been

1:10:13.360 --> 1:10:16.080
<v Speaker 2>ready to go to Brisbane with a Union official to

1:10:16.120 --> 1:10:20.120
<v Speaker 2>bring jay N Pateel to the Health Rights Commission's notice.

1:10:20.360 --> 1:10:24.000
<v Speaker 2>But now she was scared. She wondered if the timing

1:10:24.040 --> 1:10:27.280
<v Speaker 2>of the talk was more than a coincidence, and whether

1:10:27.360 --> 1:10:30.960
<v Speaker 2>she might already be in trouble for confiding information to

1:10:31.120 --> 1:10:44.519
<v Speaker 2>me and the union. Sick to Death is written and

1:10:44.680 --> 1:10:49.680
<v Speaker 2>presented by me Hedley Thomas, the Australian's National Chief correspondent.

1:10:50.280 --> 1:10:55.599
<v Speaker 2>Claire Harvey is The Australian's editorial director. Audio editing, production

1:10:56.040 --> 1:11:00.320
<v Speaker 2>and music have been done by Jasperlik with assistance from

1:11:00.439 --> 1:11:05.440
<v Speaker 2>Leah Sammaglu and Neil Sutherland. Our producer is Christen Amias.

1:11:05.720 --> 1:11:12.360
<v Speaker 2>Production management by Stephanie Coombs. Artwork by Sean Callanan. Thanks

1:11:12.400 --> 1:11:18.280
<v Speaker 2>to Ryan Osland, Matthew Condon, Karina Berger, Ellie Dudley, David Murray,

1:11:18.640 --> 1:11:24.040
<v Speaker 2>Dominique McDermott, Zach Sculander and all our family friends and

1:11:24.240 --> 1:11:28.240
<v Speaker 2>colleagues who helped in this series and contributed voice acting

1:11:28.760 --> 1:11:34.680
<v Speaker 2>and special thanks to Tony Hoffman and Rob Messenger. Subscribers

1:11:34.720 --> 1:11:38.559
<v Speaker 2>to The Australian Here new episodes of Sick to Death

1:11:38.920 --> 1:11:44.560
<v Speaker 2>first at Sick to deathpodcast dot com and on Apple Podcasts.

1:11:45.280 --> 1:11:50.479
<v Speaker 2>You can get exclusive access to photographs, videos, timelines and

1:11:50.680 --> 1:12:13.080
<v Speaker 2>more at the website